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PageSix

PageSix is committed to providing you with high quality service. Your

Service Questionnaire

feedback is important to us and will assist us in implementing improvements to our service. We would be grateful if you could spend a few moments to complete this questionnaire.


Personal Information

Personal data provided will be used for the analysis of data received from this questionnaire. All information and responses will be kept strictly confidential. Data will be aggregated in the report and no personal information will be shown. Please tick () as appropriate

Name

(English)

Gender

 Male

 Female

Age

 16-25

 26-34

Month of Birth

1

2

3

 35-44 4

 45-54 5

 55-64

6

7

 Above 65 8

9

 10

 11

 12

Contact number E-mail address

Categories

1. How satisfied were you with the categories’ ... Very Dissatisfied

Dissatisfied

Satisfied

Very Satisfied

(a) Classification

(b) Arrangement on Bookshelf

(c) Diversity

(d) Clarity

(e) OVERALL

2. What is/are your favourite category(es)?        

Arts & Photography Business & Economics Children’s Books Cookbooks International Studies Language Literature & Poetry Philosophy & Religion

(You can choose more than 1)

     

Psychology Science & Engineering Sports and Games Travel & Exploration World History Other (Please specify:

)

Books 4. How satisfied were you with the books’ ...

(a) Price

(b) Sufficiency

(c) Recommendations from Staff

(d) OVERALL


Environment

4. How satisfied were you with the shop’s ...

(a) Location

(b) Comfort level

(c) Cleaniess

(d) Lighting

(e) Background music

(f) OVERALL

Staff 5. How satisfied were you with our staff’s ...

(a) Attitude

(b) Friendliness

(c) Helpfulness

(d) Efficiency

(e) Professionalism

(f) OVERALL

Additional Information 6. Are you a member of PageSix?

 Yes

 No

7. How often do you go to PageSix each month? 8. Do you shop at our On-line Bookstore?

 0-1

 Yes

9. Would you like to subscribe to our E-Newsletter?

 2-3

 4-5

 Above 5

 No  Yes

 No

10. Further comments, suggestions or improvements. (if applicable)

~ End of Questionnaire ~

Your valuable opinion is highly appreciated!


Thank you!

Please seal the questionnaire and return it to us by mail.

NO POSTAGE STAMP NECESSARY IF POSTED IN HONG KONG

POSTAGE WILL BE PAID BY LICENSEE

BUSINESS REPLY SERVICE LICENSE NO.111

Page Six The Bookshop Private Limited Room 111, 11/F, Page Six Building, Kowloon Tong, Hong Kong

Questionnaire  

Designed for PageSix, a book shop which does not exist in real life. (Assignment from University)

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