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Annual Report 2012/13

Content Chair’s Report........................................................2 Director’s Report...................................................4 Advice ..................................................................5 YASP...................................................................... 9 Social Media......................................................... 15 Café....................................................................... 19 Volunteering........................................................ 23 Family Intervention.......................................... 25 Bite.......................................................................29 Assertive Outreach............................................. 31 Treasurer’s Report............................................. 33 Thanks to.............................................................36


Chair’s Report


id you know that Manchester residents live ten years below the English national average, with male life expectancy at 74 years of age and women at 79? What is even more shocking is that people with longterm mental illness live between 15-25 years less than the national average. The reasons for reduced life expectancy associated with mental distress are not conclusive, but significant factors include physical inactivity, poor diet and smoking, as well weight gain associated with the use of some medications. We at Manchester Mind also believe that social factors, such as poverty, poor housing, unemployment, poor educational or social opportunities, racism and the stigma attached to having a mental illness have a major impact on people’s mental and physical health and well being. The situation has been magnified by the recession, which has led to job losses, reduction in welfare benefits and alongside disinvestment in public services, which previously provided support to people. That’s why we are working hard, especially now, to support people in mental distress with these issues to enable them to recover, to achieve greater well being, to stay well and to move on in their lives.


By delivering a broad range of services tailored to different needs, we can make sure we are in a position to support people in mental distress, wherever they are on the road to recovery. And that’s why I take great pride in introducing this report, which reflects the organisation’s achievements and challenges from April 2012 to March 2013. During this time we underwent an internal reorganisation of our Central Management team. Due to reduced funding, two long serving members of staff; Elaine Pitt (Chief Executive Officer) and Martin Singer (Finance Manager) left us after many years of loyal service. We thank them for what all achieved for the organisation during their time with us. Elizabeth Simpson became our Service Director shortly after this review period and she is steadily taking us forward. We wish to thank our funders and fund raisers who have chosen to support a local mental health charity; our members and partners, who through their resources or other support, have ensured that Manchester Mind could continue to deliver our range of services to Manchester people in mental distress. Thanks are also due to our staff who work within projects: Manchester Assertive Outreach, YASP; the Café and Good Mood Food; Bite, Family Intervention Work and the Zion Advice

Team, as well as our Central Management Team, who provide background support and leadership to ensure excellent service delivery. And finally I’d like to thank our volunteers, including our Trustees, who freely offer their time, knowledge and skills whether that it is within the projects or on our Board. Thanks especially to Catherine Grayson, Brian Holmes, Felicity Schofield, Emma Webb, Susanna Brown, Nigel Doran and Joanne Murray. In the following pages, Elizabeth Simpson, staff service users and volunteers will tell you about project achievements, as well as some of the challenges we faced in 2012-13 . Joy Wales Chair, Manchester Mind


Director’s Report


would like to welcome you to Manchester Mind’s Annual Report for 2012-13. This Annual Report highlights our work during 2012/13 and shows that despite difficulties, staff and volunteers are still delivering good quality and relevant services with an admirable level of skill and commitment. Each service and project is reporting on key achievements and challenges during 2012-13 and this work is highlighted effectively through the use of case studies. There are lots of positives to report on despite the current environment in which Third Sector organisations such as Manchester Mind, operates, which continues to be challenging, both in terms of the impact of service cuts, increases in the cost of living for people who use our services and on our ability as a charity to secure long-term funding for new and existing services. Due to the need to adapt to ensure that Manchester Mind was able to operate effectively in more financially stringent times, a review was conducted into Central costs to ensure that the organisation was moving towards greaster sustainability. As a result of this process, two long-standing members of staff, Chief Executive Officer Elaine Pitt and Finance Manager Martin Singer, made the decision to take voluntary redundancy. We wish to acknowledge the years of loyal service they gave to HARP and subsequently


Manchester Mind – for Elaine 12 years and 18 years for Martin. Thank you both and good luck. Working in partnership is increasingly important to us and we would wish to use this report to acknowledge our partners whom we support and who support us to deliver services: Manchester Mental Health and Social Care Trust with the delivery of Assertive Outreach and Bite; Barnardo’s, Lifeline Eclypse, Women’s Aid and Homestart in the delivery of Big Manchester; Shelter, Cheetham Hill Advice Centre, Greater Manchester Immigration Aid Unit, MRSN, Young People’s Support Foundation, Wai Yin and Wythenshawe Advice within the Advice Alliance and Manchester Volunteer Advice Partnership. We will be working to deliver these partnership and looking to develop new alliances in the coming year. Through the following pages, we have facts, figures, case studies and quotes, all of which illustrate the work of Manchester Mind over the year 2012/13. Elizabeth Simpson Director, Manchester Mind

The Advice Team Thank you for all your help and support over the last 12 months. The area of tribunals and appeals were unknown to me. The worry and stress would have tripled if I had to face it alone. Manchester Mind Advice service user


Poverty, homelessness or poor housing and debt can be a contributing or exacerbating factor in poor mental health and that is why the provision of advice is so important to Manchester Mind. By providing an advice service that is aware of the impact of poor mental health, we can support people in gaining greater stability and choice within their lives. The social welfare system is complex and often daunting. People tell us that face to face advice is invaluable particularly when they might be in a crisis. In June 2012 The Advice Team (through funding from the Advice Transition Fund) was able to recruit an Advice Manager, which has led to the reorganising of resources to be better able to meet increasing demand for advice. In 2012-13 The Advice Team increased the number of drop-ins to two per week to ensure that people had easy access to one off support and the opportunity to have an assessment to see if they may need an appointment for ongoing advice. Advice appointment sessions were held five times a week. Demand steadily increased over the 12 month period, but with continual prioritisation the team hopes to ensure that people with tribunals or deadlines see an advice worker at an appropriate time. The team continued to provide advice to in-patients on 3 of the 4 wards of the Mental Health in-patient unit, which moved from the Edale Unit in Central Manchester to North Manchester in the Autumn 2012.


At the same time, our advice workers had to prepare for major changes to the social welfare system, by updating their knowledge of Personal Independence Payments, Bedroom Tax, Universal Credit and the numerous other smaller changes planned for 2013-14. The team has also continued to build valuable and concrete links with other organisations which are mutually beneficial; quite often our work takes the pressure off the person seeking advice, which enables them to better engage and work with other services.

Through reorganisation, commitment and hard work , Manchester Mind’s Advice Team increased the number of people supported to 347, with a staggering £1,683,397.60 generated in extra benefits. 27 people were supported to appeal decisions. The key areas where advice was given continued to be Employment Support Allowance and Disability Living Allowance at a variety of levels, including the completion of application forms, the right to ask for reviews and representing people at tribunals.

Prior to the first meeting with this client he had contacted me by phone, telling me that he could not go on and was going to ‘do something to himself’. Without wishing to sound dramatic, without your help on this occasion, I am sure my client would have made a further suicide attempt and perhaps completed. MH, practitioner with the SAFE team

Case Studies


e met with a client who was an Iraqi national with exceptional leave to remain as he had been imprisoned and tortured by Saddam Hussein’s regime. When he presented he was agitated, paranoid and hearing voices. He had lost touch with the Community Mental Health Team (CMHT). Around the same time his benefits had stopped. The client linked these 2 events and was therefore very negative about and distrustful of the CMHT. When he presented at Mind he hadn’t received any benefits for two months and was dishevelled and underweight. He was in arrears with his rent, council tax,

electricity, water rates and owed money to his friends, which was affecting his relationships. We established that he needed to to get his benefits back on track, so we phoned his GP and organised sick notes to be sent to the DWP. We also helped him claim a crisis loan and lent him the bus fare (which he repaid) to get to the Job Centre on time to pick up the loan. We phoned his landlord, the council tax unit and electricity and water board to explain the situation. His benefits were re-instated and backdated which cleared his rent and council tax arrears and he was able to pay off his water and electricity arrears, as well as

repaying his friends.We also helped him negotiate and set up payment plans for his utility bills to make sure he met his on-going financial commitments. Due to the fact that we had built up trust with him, he allowed us to contact the CMHT, as we still had concerns around his mental health. Getting his benefits in payment also meant that he could phone his mother (he had been unable to do so during the 2 months when his benefits had stopped, and this had caused him great distress) – she lives in Iraq and he has not seen for 8 years. ●


Case Studies


client was referred to Manchester Mind by the local Job Centre, as there were concerns about his mental health. He had depression, acute anxiety and behavioural problems associated with anxiety. He had been placed in the Work Related Activity Group (WRAG) in respect of his application to Employment Support Allowance. He had to attend regular work focused interviews at the Job Centre, which causing an increasing amount of stress.


He was becomingly agitated and upset at these interviews, and was eventually asked to leave the building as it was felt he posed a risk to staff and other users of the job centre. We agreed to attend the next work focused interview with him as he was at real risk of his benefits being sanctioned. At the interview, with his permission, we were able to explain the difficulties he was facing, and outlined his mental health issues. We also felt strongly that the client was not in the right ESA

group and should be in the Support Group as this would exempt him from having to attend any work focused interviews. We helped the client appeal and negotiated with the Job Centre so that he only had to attend interviews every 3 months. The ESA appeal was successful and the client was placed in the Support Group. Following the referral to the Community Mental Health Team, the client is now seeing a clinical psychologist on a weekly basis. â—?


If people have mental health problems its better for them to have one place to go to access everything, instead of having to go to different places. It’s really good also having the Internet cafÊ where people can grab a sandwich and use the Internet at the same time as getting help or advice.


Mental Health Awareness Sessions YASP expanded its services in 2012/13. The focus of expansion was to improve awareness of mental health and to increase access to services. There was a massive expansion in delivering mental health awareness sessions to 15-25 year olds. Sessions were delivered to schools, colleges, universities, youth groups and community groups across the city. Young people rated these sessions highly and felt they were beneficial to them and their peers. They are 30 minute sessions that are ideally suited to assemblies and meetings but can be adapted for group work and tutorials. The free sessions began in spring 2012 but have really flourished in the last year with sessions being delivered at schools colleges and universities across the city as well as at community and youth groups. The sessions focus on how to spot if a friend or family member is struggling with their mental health, the times in life when most people do struggle and might need extra help and then where to get help when it’s needed. This approach is based upon the knowledge that most young people confide in a friend when they are worried about common mental health problems such as depression and anxiety. Our aim is to improve the awareness of all young people so that as many young people as possible know how to respond when this happens. We delivered presentations to over 1,000 young people in Manchester in 2012/13.


Following the presentations, 85% of young people rated that they were either more knowledgeable about mental health or felt confident to help a friend who might be struggling with their mental health in the future. We know that young people often confide in a close friend when they first become concerned about their mental health and so this is a significant outcome for us.

We have involved young volunteers in delivering the sessions where this has been possible. We have also been collecting quotes from young people that they would have found it helpful to hear when they were younger. A selection of these are now included in the presentation that we deliver around the city.

What I wish someone had told me It is more than just being ‘a teenager’

There is stuff outside school that you can use You don’t have to deal with this alone

People will like you in the future It isn’t forever

There are people who can help

Mentoring and Befriending YASP increased provision to promote social inclusion. Central to this is the mentoring service for 15-25 year olds. Young people are helped to get out and about by trained volunteers who are themselves 15-25. Most young people choose to increase their social activity (make new friends, try new places) or to take steps to move forward with their recovery (going back to college, volunteering, starting work etc.).

Case Study Case Studies


hen I was 20 I was severely depressed. I had a lot of anxiety and got paranoid really easily. I found it hard to go to new places but was fed up and bored sitting around doing nothing. I found out about YASP and was interested in having a mentor. I had a mentor for 8 weeks and was amazed at how much we got done. I was really interested in going to college but was frightened to go on my own and didn’t know how I could get there on the bus. My mentor got the forms so I could apply to the college. He also came with me so I wouldn’t have to go on my own the first couple of times. Once I’d been to the college it was all much easier than I’d imagined. I met my tutor and saw what the college looked like. We checked the bus times and made the journey so I’d know where I was going. I really enjoyed my course. It had all seemed so difficult at the start but I ended up having a lot of fun. I didn’t even need the mentor once I knew where I was going. I feel more confident now and am hoping to complete the next level of my course next year. I found out about an IT course too. I am going to do this as well so I have a better chance of getting a job. I feel positive about the future. ●


Counselling Counselling remains popular at YASP with more young people choosing to use the Counselling Service and taking advantage of the later opening on Tuesday evening to continue counselling while in work or full-time study.


Case Studies


y name is Eva and I am 25. I live in Manchester and am originally from Poland. Last winter lots of things happened in my life. I split up with my husband. I lost my job. My best friend turned against me and it resulted in huge attack of depression. Even though I was on anti-depressants for 3 years it didn’t seem to help anymore. I’ve been twice to A&E, spent 8 days in a crisis point nothing helped. I was very afraid that this attack of depression would have a fatal end, so I called my dad with whom I don’t have a close relationship and asked for help. Because of his old age he couldn’t come to be with me. In case I couldn’t find help I left a goodbye note inside a kitchen cupboard for my friends not be blame themselves should the worst happen. In the counselling sessions I learnt how to take care of myself, change my false beliefs, think reasonably and don’t despair, so that the therapy worked very well for me. I began having counselling at YASP and things started to change. My counsellor quickly recognised what was wrong and notified my GP. Finally, receptionists in my health practice started treating my complaints seriously and gave me emergency appointments with my GP when I needed them. My counsellor made me feel that I am not alone with my problems anymore and it made me trust

her. In the counselling sessions I learnt how to take care of myself, change my false beliefs, think reasonably and don’t despair, so that the therapy worked very well for me. For the first time in years I gained hope and belief that I can be healthy and happy. I saw that it was my mental health that had caused my pain and I could stop it. Six months into therapy I can say that this is the best time in my life. Finally, I solved the problems that had been swept under the carpet for years with anti-depressants. I can enjoy life like every other person without the constant pain depression caused me. At the moment I am working on starting my own photography business with the hope to help other women boost their self-esteem. I look positively into the future and I am not afraid of failure. I know there will be days when things will go wrong but it is OK, because thanks to counselling I received at YASP there will be no more suicide notes ever. I live a new life now. ●

I look positively into the future and I am not afraid of failure.

Volunteering Volunteering remains pivotal to the work carried out at YASP. All YASP volunteers are aged 15-25 and as such serve as excellent role models for achievement and recovery. The volunteers at YASP ensure that the service can reach far further but is also delivered with a commitment and friendly approach that is appreciated by everyone.

Volunteering in the cafĂŠ helped me learn skills which have helped me living on my own.


Advice and Casework

YASP and Social Media

Young people can access general advice through the weekly drop-in. This gives 15-25 year olds immediate access to an advisor who can resolve problems with benefits and housing as well as issues linked to debt, education, employment and health. There is also specialist advice and support available through the Under 19’s Casework Service.

This year, as with the rest of Manchester Mind, YASP has become more active in promoting and highlighting what we do on Twitter and Facebook – providing young people with more ways of connecting with our services. YASP’s use of social media is targeted specifically at 15-25 year olds. Twitter and facebook are used to share helpful links and user-friendly resources in an accessible way. YASP has used twitter to interact directly with young people – conversations have ranged

Case Studies


am 17 and had been working part-time. I started to feel that I couldn’t cope anymore. I was having panic attacks, severe anxiety and headaches. I gave up my job because things were getting worse. I was told that I could not claim benefits and did not know what to do. The caseworker explained about my problems and sorted out my benefits. She would always visit me at home. This really helped because I couldn’t leave the house at all. I was very lonely and isolated. I was feeling like I was the only one having these sorts of problems. It really helped knowing that I am not alone with this. It helps not having to worry about money at the moment and I can concentrate on getting better. My confidence has grown and I can take trips out of the house again now. ●


from how to seek support when you are in school, apprenticeships and upcoming training all the way to discussions about One Direction, photos of cakes and funny cat videos (surely what the internet was invented for). An e-safety policy has been developed to help safeguard young people and those who use Manchester Mind’s services. Young people were involved in developing this and brought a valuable insight into protecting against the risk posed by on-line access whilst promoting all the opportunities for support and information the internet and social media provide.

Social Media Being asked to write about my experience made me feel valued and able to connect with other people who had also experienced depression.


@ManchesterMind Manchester Mind’s social media strategy has been a great success over the past 12 months. The Twitter following has grown from around 100 to 2,400 – the largest following of any local Mind. Our followers not only include Manchester based service users, carers, and mental health professionals, but also a variety of local and national mental health and wellbeing charities. We also have media followers such as BBC Manchester and Radio 4’s Today programme, suggesting that we are regarded as important opinion formers. All our twitter activity is synced with Facebook where we have a further few hundred ‘likes’. We have used the blogging site


to discuss the wellbeing potential of exercise, healthy eating and volunteering. It is also a forum for people to discuss their experiences of mental illness and all contributions are now from people affected by poor mental health with an average hit rate of 150. MailChimp allows us to distribute the membership newsletter – with a ‘click rate’ of round 60%, nearly double the 30% average for a local charity. In addtion, Survey Monkey helps us to collect and collate feedback, monitoring information and to conduct a survey about the barriers people with mental health problems face when accessing Primary Care. This survey formed the basis of a training session with local GPs which had very positive feedback.

Strategy Our social media strategy 2012-13 has been geared towards establishing a presence and engaging with anyone who has an interest in mental health. This has broadly fallen into two categories: 1. Being part of the conversation. We have connected with other charities including national Mind, Rethink Mental Illness and the Mental Health Foundation. We have been able to offer a valuable perspective as a charity operating in an area where many people we work with have multiple or complex needs. We are able to emphasise the inter-connectedness of mental health and social issues such as housing, poverty, and access to education. The dynamic aspect of twitter means that we can stay relevant and reflect on issues that effect our service users as they evolve. 2. Listening Our followers offer a valuable perspective on our services. Listening to the perspective of other local and national charities gives us a valuable insight. It has been an opportunity to connect with prominent figures from social media. The blog has also been a really successful tool for service user engagement. It is a way of illustrating that people with mental health problems are understood and listened to. The blog is a forum for sharing experiences and connecting with others. Blogs are also tagged with topics such as ‘mental health’ ‘Manchester’

‘exercise’ healthy eating’ etc., which is useful for search engine optimisation purposes. Supporting people to engage with social media can increase confidence and help people access peer support. People with mental health issues often find it difficult to articulate their needs and experiences or feel as if their views are not valued. Being supported to write about experiences and connect with others can decrease isolation and improve emotional resilience. This year blogs have come from a variety of sources including:

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A recent arrival in Manchester who blogged about her experience of schizophrenia and creativity. A local Journalist discussing the role of exercise in recovery. A local woman who wanted to share feeling about her father’s suicide A volunteer from another local mental health project who wanted to discuss the positive impact of volunteering. An Manchester Mind volunteer discussing talking therapy for psychosis.

Case Studies


avid is a volunteer driver on placement in the Manchester Mind café and had been discussing the positive impact that this had on his mental health with his mentor. She suggested he contribute to the blog where he was able to discuss how volunteering for Manchester Mind had reduced his feelings of isolation and inertia and increased his self-esteem. David said that being asked to write about his experiences made him feel valued and that he was glad to feel as if he was connecting with other people who have experienced depression. ●

Read his contribution and others at 17

The next 12 months We have big plans to develop our online presence – connecting our social media and website and so making both more accessible. We want to explore the way social media can support people to become more involved and connected to Manchester Mind and whether this enhances a person’s recovery. There are a variety of ways we can do this – though widening the accessibility of getting involved in our social media strategy to ensuring that our new website to be launched in January 2013 to March 2014 is much more relevant and inclusive and supporting people to take part in writing or contributing their experiences and strategies on blogs. Connect with us on twitter

@manchestermind and follow our journey.




Manchester Mind Café Before I was in the Café I was in a non-existent place not going anywhere… The Café was where I found myself. Eventually everything started to fall into place …


The cafÊ has provided a steady presence within the Zion Community Centre and this year was no different. Hot lunches, sandwiches, snacks and drinks are served to people using and working in the Centre as well as the local community. It also provides a most important environment where Manchester Mind provide training placements for people who have been affected by poor mental health and wish to take some steps back to either moving towards employment or education or who want to get back into a social environment where new skills can be learnt. Confidence can grow as can social networks. Each person who takes up a placement will be offered a mentor which can be an added part of the support we offer to ensure that a person can have a regular contact to look at what they would like to do either with regard work, education or socially. The emphasis is on recovery and building resilience to improve mental health. Mentees have reported back feeling more confident in joining other groups, putting CVs together, taking up other activities. Mentors also gain valuable skills and knowledge through this process as they receive training and support as well. In 2012/13 51 people were referred to the cafÊ from a variety of sources – including self referrals, from other Mind Services and from Mental Health Services. For more information contact


Case Studies


efore I was in the café I was in a nonexistent place, not going anywhere. I just wasn’t managing. I wasn’t able to do everyday tasks like cooking and cleaning. I was alone and isolated with no motivation to do anything. That changed when I came into the café because I came into an environment where I was under no pressure and was allowed to take things slowly, step-by-step. I started out doing one day and gradually built up my confidence to do the tasks I was set and then could use those skills in my life. Tasks like cleaning and preparing food were transferable from the café to home. The café was where I found myself. Eventually everything started to fall into place. I received constant reassurance and when I had set backs with my mental health I was encouraged to come back and start building up again. I find that I’ve now got the fight into me to stay well. It’s not about your problems disappearing, it’s about building up the resilience and motivation to fight it. The staff have taught me to get back up after a setback. I might not ever be able to move into paid work like I used to do because of my health but that doesn’t mean I’m not contributing. The café is a safe place to interact with people and meet new people which I found very difficult before I was in the café. The people in the café ‘get’ you,

they know what your problems are emotionally, mentally and physically and provide a support network. They know what’s difficult and dangerous for you. They’ll help you do what’s difficult without stepping into the danger zone. The advice team also check in with me and check to see if I need any help. It might seem like the café hasn’t been a success because I haven’t moved on, but having such a sustained period of wellness is a big victory for me. The café keeps me well. The café gives me a purpose. It gives me self-confidence, social interaction and independence that I never had before. We laugh and joke a lot in the café and everyone gets on together, it’ such a positive place to be. This place can change people’s lives. I’ve seen people’s lives get better. The café can motivate people and help them do things they didn’t know they were capable of. ●


Case Studies


started in the café after it was recommended to me by my mental health team. I’d just been through my first episode of psychosis and had been diagnosed with Schizophrenia. I was worried about work and had been looking for volunteering opportunities for a few months but had trouble getting a response from anyone. I’d tried to get places through volunteer agencies but had been unsuccessful so the fact the café were keen to have me was great. I was worried about work so it seemed like an ideal starting point. After my first episode I didn’t know how I’d respond to being in a work environment so a supported placement has been really important. I knew my health had to be my first priority so it’s great that all aspects of health are so important to Manchester Mind. My fitness wasn’t as good as it could have been and coming here has


meant I’ve got some regular activity and I feel more motivated to get my fitness back. I’ve had advice about improving my fitness from the staff here and am now really keen to get back to the gym. I’ve had lot of encouragement to get out more and to start to do more. I’ve lost half a stone through being more active and it also helps me sleep better. I’ve been talking to the staff about making a plan for the future. A staff member is working with me on a plan to get me back to college and then on to University. She’s helping me contact colleges to find out about admission and the kind of support that will be available when I’m on the course. The training I’ve had in the kitchen has also been great because I want to work in events or travel and tourism. I meet up with Joyce at Manchester Mind for an hour every week to look at how my career plan is

progressing, so I get help along the way and I know if I hit any obstacles I’ll be able to discuss how to manage them with her. The kitchen training also means I cook a lot at home. I’m a fussy eater so being in the kitchen has meant I’ve learnt to cook healthier food and I’ve been able to experiment with the food I do like. I definitely get enough fruit and veg these days. Knowing I’ll get a fresh, healthy meal when I’m volunteering is great motivation. My mental health has been so much better, I’ve even talked to my doctor about reducing my medication. Since being in the café I’m much more independent. I’ve been encouraged to do more on my own but to be very conscious of my physical and mental health. I know I can always talk to the staff about any problems that I’m having. It’s not about being told what’s best for me, it’s about being supported to make my own mind up”. ●

Volunteering My confidence and mental health have massively improved because of the work that I do at Manchester Mind and the support that I get from the staff and other volunteers.


This year has been very busy developing new volunteering opportunities at Manchester Mind to involve people who use our services and the wider community. Interest in volunteering with Manchester Mind has increased over the last year by over 50%. In 2012/13 we recruited twenty four new volunteers to support the organisation. Manchester Mind is actively encouraging people from the community as well as people who have used our services to become involved with us through volunteering. We are connecting with a broad range of people to help deliver and contribute to the development of our services and projects which includes a wide demographic from the community; people currently facing mental health difficulties, people who have experienced mental health problems in the past, people who have family members or friends struggling with their mental health people who want to help break down the stigma and discrimination 1 in 4 of us face on a daily basis. We have opportunities for volunteer mentors, kitchen buddies, admin and drivers. To support the volunteers we have bespoke training on mental health awareness, mentoring, equality and diversity, professional boundaries, chairing meetings, and recruitment and selection. All our volunteers receive ongoing supervision and support.

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Case Studies


he experience that I have gained by volunteering at Manchester Mind has been invaluable, it has given me a chance to grow in confidence and develop new skills. All the staff at Mind are always helpful and friendly and this allows volunteers to reach their full potential. The supervision that I have had has been extremely useful as they give regular guidance emotional support. Volunteering has made me more confident in my personal life but has also aided me to be more successful in my work life too. The training that I received was excellent and enabled me to get a job as a support worker for people with severe mental health needs. My current employer values my Mental Health First Aid Training which was provided through volunteering at Manchester Mind and sees this as a great asset that I can bring to the team. I have been volunteering now for almost two years and have been mentoring service users in the cafĂŠ. I have had to worked with one service user that had been struggling to engage in new activities or become involved in the community. Through the mentoring service we worked together to identify new activities that she did enjoy and began to slowly introduce these into her weekly schedule. She joined Venture Arts group, started doing Zumba and eventually left the cafĂŠ to start a college course. Mentoring this individual was

extremely satisfying as it was great to see her more engaged and getting more out of life. The next person that I mentored had extremely low confidence and experienced depression. They had no motivation or direction and struggled socially. After working with them for a few months there was a growth in confidence and they began swimming and going to the gym. Through mentoring they have also begun to volunteer doing admin in the Mind offices and now has started to look for a part time job too. Mentoring is an excellent way to promote recovery and wellbeing and encourage community involvement. Without Manchester Mind my life would not be as positive and focused as it is today. â—?

Family intervention work

You have helped me to spend more time out of my bedroom and with my children. Now I am getting out of bed and sitting in the living room with them instead of staying in my room. I also remember the trips we did, things I would not have done if it weren’t for you.


Description of project The Big Manchester Project is a family support service tasked with finding innovative ways of facilitating meaningful engagement with families with multiple and complex needs. The project aims to provide a holistic package of support for families with primary-aged children living in the North Manchester area who are affected by parental mental ill health, substance misuse and/or domestic abuse. The support includes a range of interventions such as 1:1 therapeutic sessions, group work and family focused work. Each family also has access to a small budget which they can use for activities and to spot-purchase other support services aimed at building their resilience and self-esteem. In addition to this, the project arranges regular whole-service events so that the families can gain a sense of belonging to the service. Between July 2012 and April 2013 Big Manchester worked with 20 families.


Case Studies


mother and daughter were referred to Big Manchester by Manchester Women’s Aid, who were involved with them due to previous domestic abuse issues. At the time of the referral Elyse and her daughter, Iris, were living in a women’s refuge after fleeing from their previous home. Manchester Women’s Aid decided to refer to our service as they felt that Elyse’s mental health was having an impact on her daughter. Furthermore, the family was very isolated and needed some support to access local community groups and activities once they had left the refuge. Elyse came to live in England 10 years ago following her arranged marriage. Although her English is now good she still struggles to read and write English. For years she suffered emotional and financial abuse from her husband, with no family around them for support. She had lost interest in things and had given up her job in child care because she didn’t feel well enough to work. She reported that she often lost concentration and would start a task but then forget what she was doing. In addition, she was finding she had a bad temper towards her daughter and no time for her, she had stopped doing things with her. Her daughter was attending a new school (she had to change when they fled to the refuge).

During my initial assessment of the family I realised that the daughter had witnessed a number of abusive and traumatic incidents. She stated to me that she was worried about talking to her mum about these experiences as she did not want to upset her. They were also sleeping in the same bed at night as both were scared about sleeping on their own. Following my assessment, I made a care plan with the family. There was immediate help needed with benefits as once she left the refuge she had to start paying rent and bills, so I introduced her to the Advice Team at Manchester Mind, who helped her with this. Another immediate need was for furniture and essential white goods, which we obtained through charities and donations. Elyse also identified that her daughter needed to build her self-esteem so we looked for local clubs and groups that she could join and she started attending a dance class held at her school. This picked up on something she used to enjoy. I also worked 1 to 1 work with her to explore some of her experiences and to give her space to express her feelings. Through these sessions she was able to talk about some of her memories, which she then felt confident enough to talk to her mother about. To enable Elyse and Iris to spend more time together they identified swimming as something they would both enjoy. The issue here was that Elyse couldn’t swim.

So we arranged for her to have a block of 10 adult swimming lessons at her local sports centre, which was paid for out of their spot purchasing budget. They both swim together regularly and Elyse reported that swimming also helped her to relax and feel less anxious. In addition to this both mother and daughter took part in the Big Manchester Radio Project together, organised with Wythenshawe FM. This project is designed to build family relationships through active listening and communication skills such as storytelling. They both commented on how much closer they were after this 6 week programme and the project leader also noted how much their confidence improved as a result. Their situation is now much improved in terms of their relationship and well-being. ●



Bite Going to the allotment in different kinds of weather – there is something to do each week as the seasons change. Volunteers and staff are always cheerful to be out in the garden.


Bite our growing and cooking project had in June 2011 set up a veg bag scheme supported by Growing Communities in Hackney. In the March we had gained funding from the North West Social Valuation Innovation Budget and employed a Growing Coordinator who could work across growing sites run by ourselves and Manchester Mental Health and Social Care Trust in order to increase the produce that could be grown with the intention of using locally grown produce in the veg bags. This had some success with items such as onions, garlic, rhubarb and potatoes sourced from Chorlton and Harpurhey making an appearance in the summer and autumn months. However, the summer of 2012 was wet, very wet, and this impacted substantially on what could be produced. Reduction in funding of Bite had an impact on our capacity to develop this business further and when the Growing Coordinator left in January, we unfortunately had to make a decision to wind down this social enterprise. Bite had made an impact though. At a strategic level Bite had been involved in a number of groups and forums including the Food Futures Board and it had also enabled Manchester Mind to get involved in eco therapy which had engaged some of the people we work with of the benefits of physical activity through growing and being out in the open air. It was valuable work and an area that we wish to continue in 2013/14.


Assertive Outreach ‌ now working towards finding voluntary work which is a huge improvement and I would like to find work in time ‌


Manchester Mind has continued to work with Manchester Mental Health and Social Care Trust in the delivery of Assertive Outreach. Manchester Mind employs team members including Social Workers, Support Time and Recovery Workers, Housing and Welfare Rights Workers and Admin Staff within the teams. The Assertive Outreach Teams work with people in Manchester who have longer term mental health diagnoses and present with a range of complex issues and struggle to engage with mental health services. The multi-disciplinary teams work to support up to 308 people to engage and gain some stability in their lives in order to move toward recovery.

Case Studies


aureen is an AOT client diagnosed with bipolar who, when I started working with her, had started to show signs of relapse. Maureen struggled with feeling lonely and bored at home, so I began working with her in my role as STR. Since I have been working with Maureen she has gone from strength to strength, she is motivated, passionate and sociable. Together we have attended a cycling session and had her bike put together so that she can use it to get around, Maureen has is also attending IT and drama classes at Back on Track after expressing an interest in working towards


getting a job. As Maureen is a sociable and active person I have also supported her to attend parties and social activities at Creative Support’s Breakthrough cafÊ. Maureen has been the driving force of this progress, with the support and encouragement of myself and the Assertive Outreach Team, and she now working towards finding a voluntary job with the aim of paid employment at some point. Working with Maureen has been a great experience, for both of us I hope! And it goes to show that with dedicated, creative and assertive support people can really blossom, despite battling with long term and complex mental illness. �

Treasurer’s Report Our total income increased by 3% and that is a fantastic achievement in the current environment. Thats the headline figure but there were ups and downs behind this.


Looking Back – edited highlights from 2012/13 Overall our total income increased by 3%, and that is a fantastic achievement in the current operating environment. That’s the headline figure – but there were ups and downs behind this. We experienced cuts on some of our existing funding sources and changes in staffing responsibilities led to a reduction in our Assertive Outreach sub-contract from Manchester Mental Health and Social Care Trust. More than balancing these reductions were new funding sources. We received new single year funding to cover the costs of a Growing Coordinator and from the Advice Development Fund to employ an Advice Development Manager. Through the Improving Futures Partnership we were awarded three year funding for a Targeted Family Intervention Worker. In addition to new funding – it’s important that we sustain funding for existing services. We were delighted to obtain repeat funding of £93,252 from Children in Need to cover the next three years of advice at YASP. We were pleased that our trading subsidiary Good Mood Food generated a surplus of nearly £4.5k despite a very difficult first half of the year. An increased focus on business development, cost control and a review of menus all played a part in the improved performance and sales are still doing well in the current financial year.


We consciously exercised tight budgetary control over expenditure in 2012/13 and as a result expenditure remained relatively static in comparison with 2011/12. Salaries represent the majority of our costs as a service delivery organisation, totalling £1,1103k in 2012/13, an increase of just 1.4% from the previous year. Our aim for the year was to operate balanced budgets on all of our projects, and most projects broke even or made small surpluses. The success we achieved in growing our total income, whilst at the same time exercising control over our cost base, means that in 2012/13 total reserves increased by over £13k. This is a great achievement given the current funding climate. Our General Reserve has increased by £21k and we spent just over £1k from the reserve designated to cover unfunded costs at YASP. So our unrestricted reserves, made up of our general and designated reserve increased by over £19k. We hold over £40k in restricted reserves made up of grants from charitable trusts linked to specific projects – that will be used to cover costs in 2013/14. If you want to read the whole story ring our office and we can send you a full set of accounts or you can download them for free from the Charity Commission website (http:// .

Moving Forward For 2013/14 we are in the fortunate position that all service delivery posts, except that of the Advice Manager have one year’s funding in place. We recognise the value of the Advice Manager post and have agreed to cover the cost of the post this year until alternative funding is secured. Despite the positives we won’t be complacent. Some existing funding sources are under review this year and we know that the funding climate we work in is only likely to become more difficult over the next few years. Our services are well used and valued – to sustain these services we need to ensure the continuing financial strength and stability of the organisation. We will do this by: Continuing to diversify our activities and funding sources including taking advantage of new contract opportunities Developing a new fundraising strategy which recognises the value of the Mind Brand in attracting donations, legacies and other funding sources Ensuring the proper funding of all projects whilst making plans to cope with any reductions in funding Maintaining close control over all expenditure headings Using reserves where it is appropriate to do so to deliver our aims and objectives.

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Where our money comes from

How we spend our money 18%

9% 52% 71% 20%

2% 2% 12%

3% 11 s% Public Sector Charitable Funds Earned Income – Food Sales etc.

Casework and Advice Assertive Outreach Governance, Central Management and Support Bite Partnership, Growing & Horiculture Projects YASP and Youth Projects CafĂŠ and GMF Catering Targeted Family Intervention


We would like to say Thank You to… Our principal funders in 2012/13: .... Manchester Mental Health and Social Care Trust .... NHS Manchester Joint Commissioning Team .... Manchester City Council .... The Big Lottery Fund - North West Target Wellbeing Fund, Reaching Communities and Fulfilling Lives .... Comic Relief .... BBC Children in Need .... NW Social Value Foundation .... Office for Civil Society

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We would also like to thank our other supporters. We have seen an increase in donations from the public since we became Manchester Mind and have received support from companies including Carillion, through their Dragon’s Den initiative. The increase in donations is incredibly valuable to us and we intend to use such donations to support our volunteering programmes including our new project for 2013/14 – the Volunteer Advice Project.


Another Big Thank You to Staff and Volunteers and Funders! Good Bye and Good Luck to… Elaine Pitt Martin Singer Ed Sweetman Gemma Ottiwell All left Manchester Mind in 2012/13.


Manchester Mind Zion Community Centre 339 Stretford Road Hulme Manchester M15 4ZY telephone: 0161 226 9907 email: website:

Registered in England & Wales. Company No: 4738057 Charity No: 1102058

Manchester mind annual report 2012 13  

Annual Report for 2012-13

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