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Mambourin Matters Royal Melbourne Show prize winners!

October 2018

This year several people from our Braybrook community entered the Royal Melbourne Show Art, Craft and Cookery competition - with fantastic results! A group entry titled Work in progress won first place in its category, with the judges commenting, ‘Incredible! Love the attention to detail.’ A coffee table with a remote control holder built and designed by our community member Bill, won third place with the judges saying that it was ‘a very creative and unusual idea.’ While an artwork by Tracy, another community member, was commended and described as ‘a vibrant and fun piece.’ Congratulations to all the entrants on their great efforts! Above: Bill with his ce rtifica te a nd a wa rd-winning coffee ta ble

Taking STEPs into work Last month Khushboo from the STEP (Support and Training to Employment Program) group at Werribee hub had a job interview to do work experience at the Kids World childcare centre. Khushboo was supported by team leader Ashley to attend the interview. The interview went very well, with Khushboo being asked to work two days per week. Khushboo’s duties will include working with young babies and children to the age of four years, with the support of Kids World staff. Khushboo enjoyed her first day, which she spent in the baby room, working alongside the other staff to feed and play with the babies. Khushboo will have the opportunity to work with older children in the near future and was looking forward to returning to work after the term break.

Above: Khushboo a t Kids World

RSPCA cupcake day On 24 August our Sunbury hub held RSPCA Cupcake Day – a very sweet opportunity to raise money for animals in need! Our community members got together to enjoy some delicious treats (and a few healthy options) and managed to raise more than $200 for the cause. A big thank you to Mishie Madhatter Café for the delicious donation of food for the day.

Mambourin Matters October 18

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From the CEO At our recent staff culture camp, I said to Mambourin’s teams: ‘In 20 years from now, humans may live on the moon, or even Mars. But right now, all you really want people to be able to do is to go to the supermarket, the movies, a restaurant, the beach. And you spend every minute of every working day dedicated to making that happen.’ What most people really want to do is be able to live everyday lives – to have life experiences without barriers placed on them by societal attitudes. At Mambourin our staff teams support people to make that happen, and to achieve this we must recruit, empower and nurture the very best. Building Mambourin’s positive culture has been a strategic focus for us in recent years. Here’s what we have learned so far: Happy, well trained staff are empowered. Staff that feel trusted and empowered to make decisions create exceptional customer outcomes. They go that extra mile to find ways to say “yes”, they stay positive, and they take on opportunities to learn and innovate.

A te am m em be r contributing to the ’Wall of Positivity’ at Culture Camp

We must listen. Always. Having a feedback loop between customers, staff and their managers is crucial. Acting on issues or concerns and tracking their progress, ensures that people feel valued and understood – and empowered to speak up when they aren’t happy. This is a significant factor in preventing abuse and neglect too. People want to step up. High performers need and want recognition. They need to be given professional development opportunities they actually want, and frequently. They might not ask for it though, so managers need to be in tune with their teams and make sure team members are given regular opportunities to shine. Our values drive everything that we do. Our revamped Mambourin values have given us a new reference point for our actions. They drive us, they make us accountable. They connect us as a community If you’d ever like to discuss anything with me directly, please feel free to ring me on 0409 136 157 or email me at rbraddy@mambourin.org Until next time,

Rohan Braddy

News flash: award winners On Friday 5 October Mambourin’s ADE Business Solutions won the Employment and Enterprise Award at the We Are Brimbank Awards for demonstrated outstanding contribution to the prosperity of Brimbank. Congratulations to the team on your win!

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Craft display at Sunshine Library Visitors to the Sunshine Library can now see some colourful and creative artworks made by our Deer Park ladies’ interest group. The group meet up twice a week to share their talent for craft, fun stories and a cup of tea. Every so often they also send out an invitation for visitors to join morning tea and view their great craft work. The group activity not only develops hand eye coordination, but also improves selfconfidence and social skills. See the artwork for yourself at the entrance to our Deer Park hub, at the Sunshine Library or online at: http://www.instagram.com/brimbanklibraries/

Rowan’s literacy project Rowan from our Werribee community loves all things Ancient Egypt, so for his literacy group project, Rowan chose to translate sentences from English into Egyptian Hieroglyphics. The process is not only fun, but also improves his understanding of both written languages. Great work Rowan!

A team effort by our trainees The last few months have been very busy for our trainees who had the huge task of packing 100 000 show bags in time for the Royal Melbourne Show. It was a true team effort with work experience students and volunteers all pitching in to help trainees complete the task to deadline. Several of the students who came to us to do work experience have now joined our VCAL traineeship program. Welcome to the team!

A complaint is telling someone that you are not happy with their disability service. It’s okay to complain. It can make services better. You can call the Disability Services Commissioner on 1800 677 342 You can send an email to complaints@odsc.vic.gov.au

Above: Junior, one of our trainees is packing show bags and mentoring the work experience volunteers

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Keeping Sanctuary Lakes Resort beautiful Our gardening team recently featured on the front page of the Sanctuary Lakes Resort newsletter. For a number of years, the resort has partnered with Mambourin to offer employment opportunities to people in our gardening team. In the article, the resort staff said: ‘we appreciate their dedication and enthusiasm for work and the contributions they make to the SLRS crew!’

Australia Post puts our Business Solutions team on the big screen Australia Post has been working with Mambourin for twenty years! So when Australia Post decided to create a video promoting social procurement and supplier diversity – they came straight to us! Lucas, one of the Business Solutions employees, agreed to be the star of our video – and we couldn’t have chosen a better spokesperson! In the video, Lucas talks about what his job has given him both inside and outside of the work place – how it has built his confidence, allowed him to improve his social skills and given him the money he needs to buy things independently – like his St Kilda Football Club membership! As the video puts it, ‘social procurement … delivers social value above and beyond the value of the goods and services being procured.’ Thanks to Australia Post, Lucas and all the other employees who were involved in sharing this great story. Top to bottom: video still of Lucas, Ben filling the Australia Post cage

Do you have a story to share? We love to share Mambourin news and events in our newsletter, and also on our website and Facebook page.

Your new website is now live! Visit: www.mambourin.org to check it out.

If you have a story you’d like to share, we’d love to hear from you. It might be that you’ve tried something new at Mambourin, or you’d like to let people know about something you’ve achieved. Whatever it is, let us know! Email your story to danae.dekretser@mambourin.org or call 9731 9200 and ask for Danae.

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Update from the NDIS team Commencement of the NDIS rollout in the Western Melbourne area started on 1 October. Around 350 people took up the opportunity for an individual pre-planning meeting with our NDIS team – and the feedback has been very positive. Our NDIS team has also created close to 400 information packs for our community members. The information packs include vital NDIS information and act as evidence of each person’s ongoing needs and the services Mambourin provides. If you have any questions at all about preparing for the NDIS, contact our NDIS team on 9731 9200 or ndis@mambourin.org

NDIS success! Scott’s story Scott from our Bacchus Marsh community recently presented to the Mambourin Board of Directors about his experience with the NDIS and Mambourin. Scott’s NDIS funding has opened up opportunities for him to try new services and activities. He was also able to use his funding to take an assisted holiday to Ballarat without his parents. Scott was away from Friday to Monday and had a great time visiting the local sights. Scott’s funding allowed him to come to us through the WAM (Weekends at Mambourin) program and he enjoyed his experience so much he is now coming to Mambourin five days a week.

Above: Scott on his trip to Ballarat

Garry’s story NDIS funding allowed Melton community member Garry to access oneon-one support over the term break. This has made a huge difference to Garry's ability to get out into the community and do the things he enjoys. In the past, Garry didn’t have many options other than to stay home during holiday periods, and had to rely on taxis when he did need to go out. With his new funding, he has been able to go out for breakfast, see movies and participate in work experience at our Business Solutions warehouse. One of Garry’s favourite activities is assembling Australia Post boxes in the warehouse.

Above: Garry undertaking work experience

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Mambourin Matters October 2018  

Mambourin newsletter

Mambourin Matters October 2018  

Mambourin newsletter

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