Provide the customer with an honest assessment, and
ilicon Valley Facility Services is a full service facility maintenance company. We dedicate ourselves to offering a full suite of cleaning and
specialized maintenance services for the interior and exterior of commercial, retail, medical, and high density residential complexes. Our array of services is extensive and our commitment to quality is job #1. Not only do we strive to exceed the expectations of our customers, but we offer one of the most extensive specialty programs in the Bay Area. From focusing on green cleaning techniques, to offering daytime porter services, we have the knowledge and expertise to get the job done! Our team of qualified personnel are experts in dealing with all forms of business and community facility requirements. We understand the needs of the Silicon Valley as well as those of the greater Bay Area, and we can customize a facilities program that best fits your business and economic needs. Silicon Valley Facility Services Mission Statement is simple: â€œProvide the customer with an honest assessment, deliver quality results, knowledge and value.â€œ Our success in fulfilling this mission has helped Silicon Valley Facility Services become one of the leading providers of facility services throughout the Bay Area.
deliver quality results, knowledge and value.
We understand the needs of the Silicon Valley as well as those of the greater Bay Area. We can customize a facilities program that best fits your business and economic needs.
Areas of Focus
ilicon Valley Facility Services is more than just a cleaning company. We are a full-service facilities maintenance company dedicated to ensuring the highest quality regarding the overall look and care of a customer’s site. Our customers choose us over other competitors because we focus on the details, and provide customers with a high value service that goes beyond basic cleaning.
A well-maintained workplace can create the right impression, improve employee efficiency, and reduce your operational costs. Our list of services is extensive to help meet the complex nature of the commercial sector. As a proven leader in building maintenance, Silicon Valley Facility Services has provided unparalleled attention to detail. We satisfy even the most demanding clients, focusing on Fortune 500 companies, luxury hotels, office properties, colleges & universities, medical, high-tech work places, private schools, and business park facilities.
Home Owners Associations & High Densit y Residential Properties
We know what’s important to you. Keeping residents happy and proud of where they live is paramount to any living environment. Rest assured, we can provide the best maintenance service for your property and handle everything from your entryway or club house, to your common area hallways and outdoor areas. No matter what the environment, we can provide daily, weekly, or monthly common area cleaning with a professionalism that comes with years of experience in the cleaning business. Our extensive array of services can keep your complex looking its best both inside and out for new tenants or existing homeowners.
The distinctive nature of a retail environment demands specially designed cleaning and maintenance services. With varying business hours and fragile environments, Silicon Valley Facility Services understands the unique requirements of the retail industry. Through careful consideration, we have developed a business model that allows retail management to provide specialized maintenance services above and beyond basic cleaning for their tenants and owners. This advantage helps keep the facility looking its best and maintains the highest possible revenue for that property. Whether caring for an upscale boutique or a one million square foot mall, Silicon Valley Facility Services has a plan for the mall environment, flagship store, and retail storefront.
Medical & Clean Room maintenance
Medical and clean rooms are two areas of focus that we concentrate on as part of our specialized services program. Both environments are unlike any other cleaning area in a facility and require extreme attention to detail and a great deal of specialized training. Silicon Valley Facility Services employees are trained to work in these environments. Each employee adheres to a specific set of standards, as well as follows strict chemical and cleaning techniques.
e focus on a customer’s needs from the very beginning by developing a comprehensive facility maintenance plan and strategy. That plan often includes specialty services and components to help customers meet their overall business objectives.
Along with our array of specialty services, we incorporate a management infrastructure that includes a site supervisor, maintenance manager, and a communication portal to keep customers up to date and informed. Combine all of these services with our expertly trained staff, and you have one of the best values of any facility services company in the Bay Area. Below is a listing of our services, programs, and additional benefits that can be applied to commercial, residential, medical, high-tech, and retail facilities. • • • • • • • • • • • • • • • • • • • • • • • • • • • •
Full Service Cleaning Program Parking Lot Sweeping Pressure Washing Services Paper & Restroom Supply Day Porter Service Light Bulb Maintenance Complete Floor Care Restroom Sanitization Service Calendaring Construction Clean Up Pool & Fountain Service Exterior Building Detailing Recycling Services / Document Disposal Medical Facility Cleaning Computer Room / Clean Room Cleaning Upholstery / Furniture Cleaning Window cleaning (interior and exterior) Blind Cleaning General Maintenance Green Glove Cleaning Program White Glove Cleaning Program Uniformed Employees Dedicated to Your Facility Extensive Employee Training Programs Commercial Insurance Coverage Industry’s Best Equipment and Supplies 24 hour Emergency Service Monthly Customized Reporting Customer Communication Portal
SVF Service Advantage
ilicon Valley Facility Services focuses on quality from every level. Our White Glove Program comes standard with every account, as do our expertly trained employees who can handle the toughest and most sensitive of cleaning jobs. We are available 24/7 with highly trained and uniformed employees who understand what it means to deliver a quality service. White Glove Benefits: • • • • •
Green Glove Program
Our team is committed to your green goals. We will provide a complete recycling and eco-friendly waste management program for your facility. This program consists of human health and safety standards, an ecological stressors evaluation, the use of GS-37 (Green Seal) products, green cleaning practices, daytime cleaning, as well as recycling programs. Since every facility is unique, our Green Glove Program is customized to meet each facility’s needs. Our Green cleaning products count for LEED-EB credits. By implementing a cleaning program that addresses staffing, training, appropriate GS Certified products, and efficient equipment, these credits can be earned for your building. Green Glove Benefits: • • • • •
Reduction in waste related fees Recognition for improving the environment Cash back for recycled products Safer eco-friendly cleaning products LEED-EB credits
White Glove Program
When a customer selects Silicon Valley Facility Services, they are automatically enrolled in our White Glove Program. This program is designed to spot check a facility for cleanliness and overall excellence. The program is a symbol of our dedication to making sure the job is done right. Monthly or quarterly, depending on the customer schedule, we will walk your facility with you to inspect cleanliness and overall level of service. During that walk through, we will test our services by taking a white glove to multiple surfaces throughout the facility. This detailed inspection is routinely performed by our supervisors and is our way of ensuring the highest level of cleanliness.
Dedication to detail Opportunity to review sensitive areas Feedback and results given to personnel Correction report generated for areas of improvement Regular communication between client and company
COMMUNICATIOns & Customer Portal Silicon Valley Facility Services believes that communication with our customers is very important. That is why we developed and installed an online customer portal to help our customers stay connected with their facility services. This state of the art communication portal gives customers the ability to access their own personal account information and see important service information that pertains to job locations. The portal is designed to give customers as much detail as possible when it comes to how their services are being run, costs, open work orders, history, etc. Below are some areas that the portal addresses: • • • • • •
View and track service history Add notes to upcoming services Update personal information View and print statements/invoices Provide feedback on services received Share documents and reports
We focus on a customerâ€™s needs from the very beginning by developing a comprehensive facility maintenance plan and strategy.
1961 Old Middlefield Way Mountain View, CA 94043 Phone: 650-318-3682 Fax: 650-963-3306 firstname.lastname@example.org www.svfservices.com CopyrightÂŠSilicon Valley Facility Services Brochure Design: www.ProspectDesignStudio.com