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SALES NEWS MAINTENANCE Exclusively Serving Professional Distributors

January/February 2020

Vol. 37, No. 1

Read/Download MSN At: www.maintenancesalesnews.com

MSN FEATURE Q4 Industries, Lenexa, KS • Kansas City Area Distributor’s Motto Is:

‘We’re Big Enough To Equip KC’s Largest Venues, We’re Small Enough To Care’ ............6

Publisher Linda Rankin

Editor Harrell Kerkhoff

Associate Editor Rick Mullen Advertising Linda Rankin Kevin Kennedy Graphics David Opdyke Kris Bott Reception Mary Jo Dunn

_______________ ADVERTISING Arcola, IL

Linda Rankin Rankin Publishing, Inc. 204 E. Main St., P.O. Box 130 Arcola, Illinois 61910-0130

BUYING GROUPS: • Pro-Link 30 • Distributor Partners Of America (DPA) 32

(217) 268-4959

Fax: (217) 268-4815

_______________

COMPUTER SOFTWARE: • J & M Technologies 34 • Universal Business Systems (UBS) 36 • DDI System 38 • Step1 Software 40 • PIC Business Systems Inc. 41

RANKIN PUBLISHING CO. www.rankinpublishing.com

EDITORIAL AND CORPORATE OFFICES

Buyers Guide 20 • Category Listings 43

Proper Multigenerational Management Can Help Businesses Succeed In Today’s Workplace........................................................48 Industry News 50 • Advertisers Index 54 • Classified Advertising 54 On The Cover: Each year, since its founding in 2003, Q4 Industries, LLC, of Lenexa, KS, a suburb of Kansas City, MO, has enjoyed double-digit growth. Pictured is the company’s CEO Alan Jacobs. See story on page 6.

Industry Calendar of Events

March 14-17, 2020 — The Inspired Home Show, IHA’s Global Home + Housewares Market, McCormick Place, Chicago, IL. For information: 847292-4200.

April 7-8, 2020 — Canadian Sustainability Conference and Expo (CSC), Delta Toronto Airport Conference Centre, Toronto, Canada. For information: www.sustainabilityconference.ca.

May 5-7, 2020 — National Hardware Show, Las Vegas Convention Center, Las Vegas, NV. For information: www.nationalhardwareshow.com.

May 16-19, 2020 — National Restaurant Association’s Restaurant, HotelMotel Show, McCormick Place, Chicago, IL. For information: 800-967-4590.

October 26-29, 2020 — The ISSA Show - North America, McCormick Place, Chicago, IL. For information: 847-982-0800.

4 — Maintenance Sales News — January/February 2020

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Old Address: Affix old mailing label or print old address here:

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City, State, Zip ________________________________________ Clip and return to Maintenance Sales News

P.O. Box 130, Arcola, IL 61910 • Fax: 217-268-4815 • Email: rankinmag@consolidated.net

Rankin Publishing, Inc. 204 E. Main St., P.O. Box 130 Arcola, Illinois 61910-0130 (217) 268-4959

Fax: (217) 268-4815

www.rankinpublishing.com

rankinmag@consolidated.net Maintenance Sales News (ISSN 1040371X) is published bimonthly by Rankin Publishing, Inc. 204 E. Main St., P.O. Box 130, Arcola, IL 61910-0130. Publisher assumes no liability whatsoever for content of any advertisement or editorial material contained herein. Copyright 2020, Rankin Publishing, Inc. All rights reserved. No part of this publication may be reproduced or transmitted in any form without written consent of Rankin Publishing, Inc. Periodical postage paid at Arcola, IL, and additional mailing offices. POSTMASTER: Send address changes to Maintenance Sales News Circulation, 204 E. Main St., P.O. Box 130, Arcola, IL 61910-0130 Subscription Rates in United States: 6 issues $25

Single Copy rate: $5 plus postage/handling; Buyer’s Guide $15 plus postage/handling

International rates: 6 issue annual Air Mail Subscription $60 U.S. dollars net


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A large, three-room showroom is one of the outstanding features of Q4’s facility. Pictured are CEO Alan Jacobs (left) and Sales Manager Jason Kisor.

Q4 Industries, Lenexa, KS Kansas City Area Distributor’s Motto Is

‘We’re Big Enough To Equip KC’s Largest Venues, We’re Small Enough To Care’

E

By Rick Mullen, Maintenance Sales News Associate Editor

“There is an unlimited amount of business out there, the only restriction we have is time.”

ach year, since its founding in 2003, Q4 Industries, LLC, of Lenexa, KS, a suburb of Kansas City, MO, has enjoyed double-digit growth. “We have never had a down year,” said Alan Jacobs, the company’s founder, owner and CEO, “We have a philosophy that there is an unlimited amount of business out there, and the only restriction we have is time.” Shakespeare’s Juliet asked, “What’s in a name?” In the case of Q4, since its founding, the name has symbolized the core principles of the company. “When I started the company, I

6 — Maintenance Sales News — January/February 2020

thought it was really important for our name to convey to our customers what is important to us,” Jacobs said. “In addition, I wanted a name that defines the culture and what we are trying to accomplish for our employees.” Subsequently, Jacobs decided on four foundational pillars upon which the company’s success would be defined. “I came up with what I refer to as the ‘four Qs.’ They are our mantra. It is what we talk about every day,” Jacobs said. “The four Qs are: Quality Products, Quick Delivery, Quantitative Analysis and Reasonable Quotes.”


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When it comes to quality products, Jacobs said he determined early-on that offering the best products was going to be key to the success of the company. “I spent a lot of time in the first 15 years developing relationships with the vendor market to make certain we have the best quality products available. That is easier said than done,” Jacobs said. “Today, I am unaware of a product line, that I believe is important to us, that we don’t carry. The result is, if you have the right products, you — will get the customers.” The second Q, quick delivery, is evident in Q4’s ability to make next-day deliveries for 90 percent of its customer base. However, Jacobs is quick to point out that whenever a customer needs an order, he/she can expect Q4 to deliver it, even if it is needed in an hour. “I tell my staff all the time, believe it or not, there are other people who sell toilet paper; therefore, the company that provides the most optimized service is

the company that is going to win, and that includes quick delivery,” Jacobs said. “Every day of the year, there are customers who need same-day deliveries, and we don’t fail them. Over the years, we have received many phone calls from customers on Saturdays and Sundays who needed something. We will service customers whenever they have a need.” Offering quantitative analysis, the third Q, had its origins in Jacobs’ former career as an accountant. “The quantitative analysis Alan Jacobs, founder, owner, CEO concept came out of my background,” Jacobs said. “I spent almost 25 years in the CPA (certified public accountant) business. I was an audit partner in the largest accounting firm in Kansas City. We sold the firm in 1999, and, in 2003, I decided to use my entrepreneurial skills and open this business. “As it relates to quantitative analysis, it is very difficult for most customers to understand the nuances between products. In our industry, every box contains a different quantity of product. “For example, a case might contain 4,000 multifold towels, while another case has 2,400 multifolds. So, when we are working with a new customer, we will provide a quantitative analysis that helps them understand what is the best solution as it relates to price per unit.” In discussing the fourth Q, reasonable quotes, Jacobs said, “We must be able to deliver a reasonable price to the customer, or he/she will find another company with which to conduct business.”

“The company that provides the most optimized service is the company that is going to win, and that includes quick delivery.”

I

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Craft Blenders of Specialty Cleaning Products The Bullen Companies, P.O. Box37 Folcroft, Pa 19032 800-444-8900 • 610-534-8900 • Fax 610-534-8912 • www.bullenonline.com 8 — Maintenance Sales News — January/February 2020

A VARIETY OF PRODUCTS AND SERVICES

n addition to Kansas City, Q4 also serves the western half of Missouri and the eastern half of Kansas. According to worldpopulationreview.com, the Kansas City metropolitan area has a population of 2.34 million people. The metro area includes 15 counties in both Kansas and Missouri. Kansas City, MO, is the anchor city with a population of 488,600. “Q4 is a full service janitorial supply company. We offer an extremely broad variety of products,” Jacobs said. “We sell the standard jan/san products including paper, chemicals, trash can liners, gloves, food service items, restroom products, air fresheners, soap and equipment. “We carry the entire breadth of machinery, from restroom cleaning equipment to standard scrubbers, sweepers, vacuums, etc.” While 95 percent of Q4’s business is in the standard jan/san arena, the company has also branched out into a couple of other markets, including the launch of a new division for concrete repair and the installation of restroom partitions and accessories. “The concrete repair division is a development that came about from our expansion in concrete sealers,” Jacobs said. “We represent a line of a cementitious concrete product that is substantially stronger than regular concrete, as it is fiber reinforced. “We can put a 1/4-inch layer of the cementitious material on top of spawling concrete or patch a hole in a sidewalk or curb. This eliminates the necessity of removing and replacing concrete. Furthermore, we don’t have to build


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forms to repair an area. We can simply form it with our hand-held tools. It is a very fast growing business. We estimate that it saves customers more than 50 percent, when compared to the cost of removing or replacing concrete. “We do a lot of work in our regular janitorial world with real estate property management groups. The concrete repair division is a natural extension of our offerings for that customer base.” It is not only real estate property management groups that are targeted customers for the concrete repair product. “Almost every customer base has concrete needs,” Jacobs said. Q4 has also developed a significant business installing and replacing restroom partitions (stalls) and related stainless steel washroom accessories, Jacobs said.

“When we are working with a new customer, we will provide a quantitative analysis that helps them understand what is the best solution as it relates to price per unit.”

10 — Maintenance Sales News — January/February 2020

“Our customers provide us with simple drawings or sophisticated architectural drawings, and we take it from there,” Jacobs said. “We will quote the job and then install the partitions and accessories. We have installed one or two restroom stalls, as well as for entire buildings. “Jason Kisor, our sales manager, heads up this area, and has become one of the industry leaders in our region.” In addition to its core jan/san, concrete and restroom stall offerings, Q4’s products and services fall under four major categories: commercial warewash and laundry services, chemicals for housekeeping and industrial applications, product installation and equipment repair. n Commercial warewash and laundry services: Q4 offers chemical dispensing systems for all commercial kitchen units and three-compartment sinks. The chemical systems and related training promote correct procedures in dishwashing, sanitizing, rinsing and drying techniques. The company offers various types of dishwashing sanitation systems for all commercial kitchen units, as well as warewash installation services for restaurants and commercial kitchens; n Chemicals for housekeeping and industrial applications: From health care chemicals, including those that kill the C.diff bacteria in two minutes, to environmentally friendly carpet cleaning products that are safe to use around the home or business, Q4 offers a complete line of chemicals for every application; n Product installation: Q4’s Installation Team installs dispensers for paper towels; tissue paper; soap; toilet seat covers; and dishwasher, laundry and housekeeping chemicals. The company’s dispensers can be found in a wide variety of facilities including hospitals; retirement centers; nursing homes; government buildings; sports complexes and stadiums; commercial office buildings; retail stores; industrial and manufac-


turing plants; schools, colleges and universities and other education facilities; athletic facilities and gyms; entertainment venues; and hotels and motels; n Equipment repair: Q4 operates a full service repair shop, specializing in the repair of all janitorial equipment. The company also rents equipment. “One of the things that differentiates us is we try to provide a loaner piece of equipment at no additional cost while somebody’s machine is being repaired,” Jacobs said.

A

DEEP PERSONAL RELATIONSHIPS

nother foundational principle that has helped Q4 facilitate its continual growth is its strong relationships with customers. “Our sales approach is the same today as it was in 2003, in that the No. 1 priority is to develop a deep personal relationship with each customer,” Jacobs said. “This allows us to offer the kind of personalized/customized service that is most beneficial to a cusQ4 is dedicated to offering the best in customer service. Left to right are Holly Dungans, purchasing manager, tomer’s organization. Josh Anderson, internet sales, and Amy Hite, customer service. “We spend time throughout the year tion to providing products, we are also going to be maintaining the comunderstanding our customers’ businesses and their needs, making certain we pany’s supply room,” Jacobs said. “I have made at least six visits to the comare providing the most current product selection available. pany in the past two to three weeks trying to understand usage and the “It is our goal to make sure our customers know about products that would quality products required. be beneficial to their businesses before they have to ask us about them. “We are making certain we understand the business almost as well as its lead“Throughout the year, we make suggestions to our customers about new ership and employees, because without that, we won’t be successful. and existing products that would be beneficial to them.” “We spend a great amount of time with each new customer to understand Jacobs offered an example of the process of getting to know a customer’s his/her business, the culture, management and ownership to make sure we are business and its needs. providing the level of service the customer expects.” “We recently started working with a new manufacturing customer. In addiThe new manufacturing customer isn’t the only company Q4 helps to manage inventory. “For manufacturers, municipalities and others, we will go in and establish par levels for each item the customer needs,” Jacobs said. “A Q4 sales person will often handle the delivery and management of that account for the first couple of months, until it is operating very smoothly. Then, we turn the process over to one of our delivery staff members. “Just like with the new manufacturer, it is important that the salesperson stays very involved with the customer. The salesperson is almost taking on part of the customer’s responsibility. So, if a Adhesive-backed Grippy Mat is the PROVEN sales rep is going to be doing the ® safe floor solution. work of the customer, it is critical that he/she understands the needs • Eliminates risks that trigger slip, trip and fall liability claims of the customer. WORLD'S FIRST ADHESIVE-BACKED MAT. “I informed our sales staff I • Rolls out to create perfect walk-off coverage would personally be making the • Withstands extreme traffic for 3–6 months Add Grippy Mat to to your line! deliveries to the new manufactur• Easy to maintain — clean with the rest of the floor using a vacuum, wet vac, floor ing customer for the first two to Call 1-800-328-2494 or email scrubber or carpet extractor three months, until we have a solid xdistributor@newpig.com understanding of what the cus-

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tomer is all about. This allows us to set accurate par levels, and we can also determine if the products are meeting the needs of the customer, or if there are other issues. “We make the software we use available to our customers. This is another service that sets Q4 apart,” Jacobs said.

“One of the things that differentiates us is we try to provide a loaner piece of equipment at no additional cost while somebody’s machine is being repaired.”

Customers with multiple locations can log on and look at their up-to-date usage across all their facilities, or an individual facility. The software summarizes the findings into charts, diagrams and other easy to understand formats. “Virtually everyone of our customers can benefit from this software,” Jacobs said. “We have large corporations, municipal government entities and educational facilities using the software to manage their usages. “The software is one of the most useful tools we can provide for customers. One of the things it helps us understand is over stocking. Customers often get order recommendations from their cleaning services, and what we find is they often over stock quantity. As a result, when we look at the software and we look at the monthly usage of each product, we can see the over and under stocking of inventory. This allows us to help customers avoid those issues. “We have told our customers, especially those with multiple locations, they can log onto the software at any point in time and receive up to date information. “Also, depending on the size of the organization, our salesperson will evaluate the software two to four times a year, and will provide a summary of ‘hot button’ issues that the evaluation indicates. For example, is the customer over stocking or under stocking?” In addition to tracking what a customer is buying, the software also provides an analysis of what Jacobs calls “compliancy.” “For example, if an organization decides to use air freshener in each restroom in each of its facilities, we can monitor whether it is in ‘compliance,’” Jacobs said. “If we see the customer isn’t buying air freshener on a monthly basis, we know there is a strong likelihood it is not complying with its requirement to

have an air freshener in every restroom. “The software will indicate whether there has been compliance during the past 30, 60, 90, or 120 days. We think this kind of analysis is an important aspect of assisting our customers. “The software is going to show every item the customer buys throughout the year. One of the screens is the compliance screen, which will indicate the customer has bought a particular item in the past 30 days, etc. Again, like the example I mentioned earlier, if a customer makes the decision in 2020 that he/she is going to use multi-folds in every restroom, and there are buildings for which the customer is not buying multi-folds, that indicates a compliance issue. We think technology like this is a large differentiator in the marketplace, as we believe this is a software product that our national and local competitors do not offer to their customers.”

W

CONSOLIDATION, GREEN AND MILLENNIALS TRENDING

hen people speak of trends in the distribution industry, consolidation, the green movement and the entry of millennials into the workforce are often mentioned. “There is no question there is tremendous consolidation taking place in the industry,” Jacobs said. While some industry professionals think consolidation is a bad thing, Jacobs has an opposing view of the issue.

“We view it as our obligation to educate customers about green products and what the benefits are for the environment.”

“We see it as a benefit,” Jacobs said. “I believe most people view consolidation in the industry as a challenge. Consolidation has left very few local jan/san suppliers in most markets, especially Kansas City. As a result, we think it creates more opportunities for us, rather than fewer. “We believe there are customers who appreciate the service and consultation that a local company like ours can bring to bear in their businesses. We provide services that the national players, that tend to be box-moving organizations just supplying products, do not. “For example, we conduct inhouse training for customers at our facility, or the customer’s location. We try to make certain our clients know how to use every product, especially the chemicals and equipment we supply. We are not a company that sells a product and leaves it to the customer’s staff to figure it out.” When it comes to the usage of environmentally friendly products, anecdotal evidence indicates the so-called green movement has Las Vegas, NV been slower to catch on inland Atchison, KS from the east and west coasts. Nonetheless, many distributors in the midsection of the country 1 Day Shipping offer full lines of green products Thomaston, GA and the education that goes 2 Day Shipping along with them. 3 Day Shipping “We work with customers to determine whether green solutions are in their best interest. Contact Golden Star for more information on our full line of hard surface cleaning products. If so, we have a complete line of green solutions,” Jacobs said. “Some customers find the green movement to be Golden Star Inc. | 6445 Metcalf Avenue, Overland Park, KS 66202 very important. We work with www.goldenstar.com | 816.842.0233 | 800.821.2792

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“I believe most people view consolidation in the industry as a challenge. Consolidation has left very few local jan/san suppliers in most markets. As a result, we think it creates more opportunities for us, rather than fewer.”

“The millennial buyer is different from the buyer of 25 years ago, which, in my opinion, is a positive. Millennials have forced us to make certain we communicate and have the technology that meets the Q4 puts seven trucks on the road for deliveries from its fully-stocked inventory maintained needs of all customers,” Jacobs said. “Some in the company’s about 12,000-square-foot warehouse. Left to right are Andrew Spehar, customers only want to communicate via warehouse and logistics, Greg Kisor, warehouse manager, and Will Stone, warehouse and logistics. text. We still take orders by phone, fax, others to assess the benefit to them of using green products. email or text, because our job is to serve the needs of the customer and pro“We view it as our obligation to educate customers about green products vide the service he/she needs and wants. and what the benefits are for the environment.” “Furthermore, millennial buyers, more often than not, only want to order As it relates to another industry trend, millennials are now the largest genusing an online system. In that regard, we have a sophisticated online ordereration in the U.S. workforce, according to a Pew Research Center analysis ing system available. of U.S. Census Bureau data. “We are going to make every service available to customers, and we are Research has shown millennial buyers are changing the way salespeople go going to do it the way they want to conduct business. It keeps us moving forabout selling. Traditionally, the interaction between a salesperson and a buyer ward with technology and making certain we offer the most innovative techwas face-to-face. In contrast, today’s younger generation of buyers prefer to nological solutions. communicate and place orders electronically. “Our product catalog is online. Q4’s online ordering system is extremely sophisticated, and can be tailored to the individual needs of customers.” Speaking of Q4’s employees, Jacobs offered high praise. He also spoke of his role as a manager. “Our employees are one of the most critical aspects of our business. Many of them have been with the company for an extended period of time, including one who has been with me since the day we opened,” Jacobs said. “Developing employees, developing the culture of the organization and meeting with employees are important aspects of the role I play as a manager. Each employee is a representative of the company, and there is nothing more important than hiring the best and growing them from within. We have been very successful in provid16 — Maintenance Sales News — January/February 2020

Continued on Page 53


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ABCO Cleaning Products 6800 N.W. 36th Ave. Miami, FL 33147 USA Toll Free: 888-694-2226 Website: www.abcoproducts.com Products: A vertically integrated manufacturing company providing physical cleaning products to maintenance markets. Full line provider of brooms, mops, dust mops, brushes, squeegees, and handles, including 100 percent corn brooms, and a variety of push brooms. Mops include cotton, rayon, blended and specialty application products. 05

Absorbcore 30275 Lorain Rd. North Olmsted, OH 44070 USA Phone: 440-667-7032 Email: charlie@modernsales.net Website: www.absorbcore.com Company Officer(s): Mike Flury, Partner/Owner; Pam Flury, Partner/Owner; Charlie Flury, Partner/Owner Products: Absorbcore disposable restroom mats provide a safe, clean restroom by eliminating the problems caused by standing puddles of urine that collect under commodes and urinals. The absorbent core in these mats convert urine drips into a gel, thus eliminating odor transfer into the air. Also available are new carpet style urinal mats. 20

ACS Industries, Inc. One New England Way Lincoln, RI 02865 USA Toll Free: 800-222-2880 Email: rbeaudette@acsind.com Website: www.acs-cp.com Company Officer(s): Steven Buckler, President; Rory Beaudette, Vice President Sales & COO; Peter Botvin, Executive Vice President Products: From the company’s beginnings in 1939 as a wire sponge manufacturer in Rhode Island, ACS has grown its product offerings. It is a global organization with corporate and R&D functions in the USA and manufacturing operations in Mexico and China. Vertical integration has taken the company to five facilities with almost 4,000 employees. Its Cleaning Products Division includes hand pads, stainless scrubbers, sponges, soap pads, grill screens and grill bricks. It produces a full range of mops, brooms and brushes. Its floor maintenance line includes non woven floor pads, steel wool floor pads, sand screens and many specialty floor pads. ACS has achieved UL validation regarding 100 percent recycled material in all of its non woven hand and floor pads from post-consumer to post-industrial. In 2017, ACS acquired ETC and Treleoni, incorporating both into the cleaning products jan/san portion of the business. ACS floor pad sales have now doubled as a result of these acquisitions. 20

20 — Maintenance Sales News — January/February 2020

Advanced Vapor Technologies 5901 23rd Dr. W., Ste. 103 Everett, WA 98203 USA Toll Free: 800-997-6584 Website: www.advap.com Products: AVT’s flagship product, the MondoVap® steam cleaner, comes standard with TANCS® technology (Thermal Accelerated Nano Crystal Sanitation) that allows for nano crystals to form from ordinary tap water and perform disinfectant cleaning. 20 Air Spencer USA, LLC P. O. Box 1541 American Fork, UT 84003-6541 USA Toll Free: 877-801-5151 Website: www.airspencerusa.com Products: Air quality and odor control items. 19

Air-Scent International 290 Alpha Dr. Pittsburgh, PA 15238 USA Phone: 412-252-2000 Toll Free: 800-247-0770 Email: info@airscent.com Website: www.airscent.com Products: Air freshener dispensers and refills; scent marketing diffusers and fragrances; odor control products and systems; restroom hygiene odor control products. 18 All-Lines Leasing 100 Prairie Center Dr. Eden Prairie, MN 55344 USA

Toll Free: 800-288-5088 Website: www.all-linesleasing.com Products: Commercial and industrial cleaning equipment leasing and financing. 20

Aluf Plastics 2 Glenshaw St. Orangeburg, NY 10962 USA Phone: 845-365-2200 Toll Free: 800-394-BAGS Email: info@alufplastics.com Website: www.alufplastics.com Company Officer(s): Susan Rosenberg, CEO; David Anderson, Vice President of Operations; Joe Rosenberg, Vice President of Sales; Moshe Moallem, CFO Products: Aluf Plastics is a nationwide leader in can liners, custom bags and film. It’s a WBENC-certified Women Minority Owned Business. Voted No. 1 for Disposables Supplier at the ISSA show. Recognized by Inc. Magazine as one of the fastest growing private companies in the USA. 20 Americo 6224 N. Main St. Acworth, GA 30101 USA Phone: 770-974-7000 Email: info@americomfg.com Website: www.americomfg.com Company Officer(s): Leonard Shutzberg, CEO; Richard Rones, President Products: Americo is a producer of


Aztec Products, Inc. 201 Commerce Dr. Montgomeryville, PA 18936 USA Phone: 215-393-4700 Toll Free: 800-331-1423 Email: info@aztecproducts.com Website: www.aztecproducts.com Company Officer(s): Whit Beverly, President; Allan Beverly, CEO Products: Aztec is a familyowned, USA-manufacturer, specializing in propane equipment for the concrete, terrazzo, and VCT floor industry. The REFRESHER is a 4-in-1 honing, polishing, burnishing and stripping machine, featuring quick change polishing heads and a planetary grinding motion. Machines and engines are EPA, CARB, LEED, and GS-42certified where applicable. 20

Bar Keepers Friend 5240 Walt Place Indianapolis, IN 46254 USA Phone: 317-459-5521 Toll Free: 800-433-5818 Email: institutional@barkeepersfriend.com Website: www.barkeepersfriend.com/ institutional Products: Maker of premiumquality name-brand powder and liquid scouring cleansers, plus Spray + Foam. For over 130 years, Bar Keepers Friend (BKF) has been a trusted brand. “Once tried, always used” is the company’s motto. Now available in institutional sizes and NSF-registered formulas for expanded sales and profit opportunities for distributors. 19

ESE N I CH S NOTARIFF

nonwoven disposable wiping cloths. In addition to more than 700 SKUs, Berk offers private labeling, custom packaging, drop shipping, and contract converting services. Berk Brands include CutnDry®, Eden Soft®, Chef’s Select®, PROformance®, Techwipe®, MightyWipe®, Chemwipe®, and Fitness Wipe®. 19

Briarwood Products 2900 Bradwell Ave. Cleveland, OH 44109 USA Phone: 216-398-1107 Website: www.briarwoodproducts.com Products: Briarwood Products has added to its extensive cleaning tool product line. The Orange Shank-Free

Introducing the New

Champ

Designed with Professionals in mind

Mopping Sy System S yst stem em COLOUR COLOUR C CODEE SYSTE SYSTEM

Proudly Made in Canada

Model - BW-D1232

Model - BW-S73500

Champ Downpress Wringer

Small - 26-33 Qt

Large - 35-43 Qt

Model - BW-S2632

Model - BW-D2640

• Designed with reinforced pressure plates for improved water release • Reinforced ribs for added strength • Accommodates all mop sizes X-Small to X-Large and 12 oz to 32 oz

15.8 in / 40.2 cm

Avmor 950 Michelin Laval, QC, H7L 5C1 CANADA Toll Free: 800-387-8074 Website: www.avmor.com Products: Founded in 1948, Avmor’s responsibility has been to provide optimal cleaning solutions while maintaining and enhancing health and safety standards. Avmor’s products and cleaning programs promote efficient, healthier and sustainable practices that exceed performance expectations. 18

Berk International LLC 400 E. 2nd St. Boyertown, PA 19512 USA Phone: 610-369-0600 Email: jake@berkwiper.net Website: www.berkwiper.com Products: Berk International is a leading manufacturer of towel, tissue and

12 in / 30.5 cm

Green Seal® certified products including floor pads and utility pads. Americo also produces TrapEze Disposable Dusting Sheets, an assortment of cleaning accessories and floor matting. With more than 50 years of manufacturing in the U.S.A., Americo offers quality products to over 70 countries worldwide. 20

22.2 in / 50.6 cm

22.2 in / 50.6 cm

Champ Sidepress Wringer

Champ Bucket Features

• High efficiency wringer works with all size mops X-Small to X-Large and 12 oz to 32 oz • Handle hook to conveniently rests mop handle while not in use • Ergonomic handle to improve efficiency and avoid injury

• Reinforced walls to prevent cracks and dents • Interior graduated marks for precise measurements • Easy-pour spout for fast and easy clean-up • Non-marking casters • Includes international caution symbol

VISIT US AT CBE AT BOOTH #404 59 Talman Court, Concord ON L4K 4L5 Toll Free: 1.844.738.2007 I T: 905.738.2007 I F: 905.738.2006 marino@m2mfg.com I www.m2mfg.com

January/February 2020 — Maintenance Sales News — 21


and Metal-Free product line is ideal for use in all correctional facilities. It was designed to be safe for all to use within each facility. These tools are made from a special rubbery plastic that virtually eliminates the ability to form or reform a shank or shank handle. The unique polymer that is used will not melt like standard hard plastics, disabling inmates from creating weapons. 17 Brightwell Dispensers, Inc. 9567 Alden St. Lenexa, KS 66215 USA Phone: 913-956-4909 Email: sales@brightwell-inc.com Website: www.brightwell-inc.com Products: Brightwell Dispensers is a global designer and manufacturer of soap, paper and chemical dispensing systems. The Brightwell product lines cover all hygiene environments, including washrooms, healthcare, leisure facilities, professional kitchens, on-premise and industrial laundries. Its premises in Lenexa offer fullyequipped training facilities, chemical testing laboratories, a warehouse and a distribution center. 19 Bro-Tex, Inc. 800 Hampden Ave. St. Paul, MN 55114 USA Phone: 651-645-5721 Toll Free: 800-328-2282 Email: info@brotex.com Website: www.brotex.com Company Officer(s): Arlys Freeman Products: Established in 1923, BroTex converts a wide variety of paper and non-woven wiping products. BroTex offers DRC, ProKnit hydro-entangled wipes, scrim, spunlace, polypropylene, dispersible (flushable) wipes, Solution Wipes wet wiping system, Fresh Start disinfectant wipes, Orange Peels Plus, microfiber, Right Rags, cloth towels and absorbents. Private label options are available. 20

Bullen Companies, The 1640 Delmar Dr. Folcroft, PA 19032 USA Phone: 610-534-8900 Email: sales@bullenonline.com Website: www.bullenonline.com Products: A manufacturer of products designed to be safer for end-users and the environment as well as reducing labor and costs. The company has been serving the janitorial supply industry since 1939. Its line of branded products include: Airx, Truekleen, Clausen, eclean, SanoVerde, Road Off and One Up, along with private label programs. 18 Carolina Mop Mfg. Co. 819 Whitehall Rd. Anderson, SC 29625 USA Toll Free: 800-845-9725

Email: info@carolinamop.com Website: www.carolinamop.com Products: Established in 1945, Carolina Mop is a full line manufacturer of American-made wet mops including: cut-ends, tru-loops, screw connectors, deck mops, and high performance looped-end mops. A wide variety of handles, dust mops, frames, brooms, etc., are also available. Fast turn around service. Products also include mop buckets, dust pans, wet floor signs, janitor carts, brushes, floor squeegees, and microfiber products. 16 Cascades Tissue Group 148 Hudson River Rd. Waterford, NY 12188 USA Toll Free: 800-246-0711 Email: cascadespro@cascades.com Website: www.cascadespro.com Products: Cascades PRO™ is part of Cascades Tissue Group, a leader in the United States and Canada. Cascades PRO™ offers hand towels, bath tissue, napkins, kitchen roll towels, facial tissue, wipers and dispensers. Sold through distributors, Cascades PRO™ delivers cost-effective hygiene solutions from bathroom to boardroom to lunchroom to classroom and beyond. 18

Chase Products Co. 2727 Gardner Rd. Broadview, IL 60155 USA Toll Free: 800-CHASECO Email: sales@chaseproducts.com Website: www.chaseproducts.com Company Officer(s): Judith Albazi, President & CEO Products: Chase Products Co. provides a range of aerosol cleaners, air fresheners, disinfectants, insecticides and paints, as well as automotive, bench, craft and personal care products. 19

Clean Control Corporation 1040 Booth Rd. Warner Robins, GA 31088 USA Phone: 478-922-5340 Website: www.odobanprofessional.com Products: OdoBan odor eliminating products, air fresheners, cleaning products, fire and flood odor eliminators. Markets include health care, theme parks, restoration, marine sports, hospitality, apartment, waste treatment, pet, auto rental, and casinos. OdoBan Original is a cleaner, disinfectant and odor eliminator for daily use and for the worst of odor issues. 19 Clean On Miami, FL USA Phone: 305-456-2925 Email: cleanonllc@gmail.com Website: www.cleanondistribution.com Company Officer(s): Danny Rossetti

22 — Maintenance Sales News — January/February 2020

Products: Toilet paper, hands paper, can liners, gloves, mop buckets, janitor carts, wet floor signs, and mops. 20

CleaningEquipmentParts.com 190 Summerhill Rd. Spotswood, NJ 08884 USA Toll Free: 888-246-7446 Website: www.cleaningequipmentparts.com Products: OEM and aftermarket parts as well as a vast assortment of parts and technical manuals from major commercial manufacturers. Whether it’s autoscrubbers, burnishers, floor machines, vacuums, wet vacs, etc., the company has parts for both new and older units. 20 Compass Minerals International, Inc. 9900 West 109th St., Suite 100 Overland Park, KS 66210 USA Phone: 913-344-9100 Toll Free: 877-462-7258 Website: www.safestepproseries.com Products: Safe Step® Pro is a complete line of ice melter products exclusively for jan/san professionals. 20

CP Industries LLC 560 North 500 West, Suite 100 Salt Lake City, UT 84116 USA Phone: 801-521-0313 Email: info@cpindustries.net Website: www.cpindustries.net Products: Technically advanced environmentally safe products including ice melters, cleaning chemicals and detergents. Custom chemical formulations and manufacturing provided. Production facilities located in Salt Lake City, UT, and York, PA. 20 CT Commercial Paper Company 349 S. Main St. Oakboro, NC 28129 USA Phone: 704-485-3212 Email: orders@ctcpaper.com Website: www.ctcpaper.com Company Officer(s): Russell Parry, President; Jason deBuhr, Executive Vice President; Eric Deese, Director of Manufacturing Products: CT Commercial provides a full range of products, including single roll tissue, jumbo roll tissue, hard wound roll towels, kitchen roll towels, folded towels, napkins and toilet seat covers. 20 DDI System 75 Glen Rd., Ste. 204 Sandy Hook, CT 06482 USA Phone: 203-364-1200 Email: sales@ddisys.com Website: www.ddisystem.com Products: DDI System’s Inform ERP software leverages best practices and proven customer engagement tools to deliver a unique solution for JanSan,

Paper & Packaging distributors. Inform’s end-to-end workflows and blend of intuitive, collaborative, and marketaware features drive increased productivity and streamlined operations for today’s distributors. Wholesalers capitalize on sales order management, content rich proposals, embedded CRM, real-time eCommerce, Advanced Demand Forecasting, and intuitive decision-making analytics. 19

Dead Sea Works Ltd. c/o K+S North America 444 W. Lake St., Ste 3000 Chicago, IL 60606 USA Toll Free: 844-789-3991 Email: sales@ks-northamerica.com Website: www.mag-icemelt.com Products: MAG® pellets and flakes start working immediately, melting more ice at lower temperatures, with no residue. MAG®’s very low toxicity is much safer, less corrosive, and creates less concrete spalling. MAG® is the proven professional-grade snow and ice melter, delivering safe surfaces for building owners and facilities managers. 20 Delta Marketing Int’l, LLC 3 Matt Ave. Plattsburgh, NY 12901 USA Phone: 518-562-1633 Website: www.naturesairsponge.com Products: Nature’s Air Sponge is an environmentally safe odor eliminator. It absorbs and eliminates all types of odors such as from cooking, pets, paint, solvent, sewer and tobacco. 14 Detroit Garage Works 11889 Belden Ct. Livonia, MI 48150 USA Toll Free: 800-745-9837 Email: gmartin@martmidwest.com Website: www.detroitgarageworks.com Company Officer(s): Gary Martin, President Products: Detroit Garage Works provides ultra heavy-duty industrial cleaning and skincare products. That includes biodegradable products to clean the worst of grease, grime and soil, without containing any petroleum or citrus solvents. Made safe for both the user and the environment. 20 Dirt Killer Pressure Washers Inc. 1708 Whitehead Rd. Baltimore, MD 21207 USA Toll Free: 800-544-1188 Email: info@dirtkiller.com Website: www.dirtkiller.com Products: Hot and cold portable pressure washers featuring the Kränzle pump. These industrial grade units are both gas and electric powered with pressures ranging from 1000 to 3500 psi. 13


Dorden & Company, Inc. a/k/a Dorden Squeegee™© 7446 Central Ave., P. O. Box 10247 Detroit, MI 48210 USA Phone: 313-834-7910, 313-407-7557 Email: mmfgcoinc@gmail.com Website: www.dordensqueegee.com Company Officer(s): Bruce M. Gale, President/Managing Director Products: Manufacturing “The World’s Finest Squeegees™©” and made in the USA. Dorden is a contract manufacturer of floor and heavy-duty commercial, industrial and specialty high quality “Not Just For Windows - Window Squeegees™©.” Dorden can seamlessly expand a customer’s product line and increase the bottom line through its “Dorden Private Label Customer-Centric Tailored Squeegee Program™©” to fit specific needs. 20 DPA Buying Group 8280 Montgomery Rd., Suite 305 Cincinnati, OH 45236 USA Toll Free: 800-652-7826 Email: dpa@dpabuyinggroup.com Website: www.DPABuyingGroup.com Company Officer(s): Zachary T. Haines, CEO; Jarred Kennedy, Vice President; Mary Rouse, Vice President of Distributor Development; Nancy Kasian, Vice President of Finance; Phil Clark, Vice President of Online Media Products: DPA is a North American buying and networking organization of independent distributors and preferred suppliers. DPA members receive quarterly marketing allowances, better pricing, freight discounts, and promotions from suppliers in the following industries: janitorial; safety equipment and clothing; packaging; tools and fasteners; and, restoration supplies. Membership is free. 20

E. Gornell & Sons, Inc. 2241 N. Knox Ave. Chicago, IL 60639 USA Phone: 773-489-2330 Email: sales@gornellbrush.com Website: www.gornellbrush.com Products: Custom designer and manufacturer of brushes for industry and maintenance. Gornell is a supplier of scratch, platers and welder brushes, staple-set on the latest CNC-controlled machinery. Gornell continues to custom-design and manufacture staple-set and wire-drawn brushes for industry. 18

Earth Innovations Inc. 2702-401 Bay St., P.O. Box 136 Toronto, ON M5H 2Y4 CANADA Toll Free: 888-293-3406 Website: www.ecotraction.com Products: EcoTraction® is a salt-free, environmentally friendly, improved traction product designed to keep people safe from slip-and-fall accidents while using steps, sidewalks, driveways, parking lots and side roads. 19

EES, Inc. 127 Riverside Dr. Cartersville, GA 30120-6383 USA Phone: 678-721-9989 Email: dritter@eesatl.com Website: www.eesatl.com Company Officer(s): Daniel Ritter, President; Vivian Ritter, Secretary/Treasurer Products: Odor control products, including restroom care, solid and liquid products, dumpster deodorant, drain maintenance and grout restoration. Also offered is disinfectant/cleaner with two minute flu virus kill. EES, Inc. has been in business for 30 years supplying jan/san distributors and industrial supply companies. 20 Envirochem, Inc. 425 Whitehead Ave. South River, NJ 08882 USA Phone: 732-238-6700 Email: customerservice @envirochem-usa.com Website: www.envirochem-usa.com Company Officer(s): Sid Fleisher, Vice President; Deborah Gildersleeve, President Products: Envirochem, Inc., manufactures a complete line of housekeeping, warewash and laundry products to fit all cleaning needs. With Envirochem’s acquisition of First Preference Products, its line has expanded to include vend packs for laundromats. 20

Essendant 1 Pkwy. North Blvd. Deerfield, IL 60015 USA Phone: 847-627-7000 Email: discover@essendant.com Website: www.essendant.com Products: Essendant is a wholesaler that powers its partners’ success by integrating a vast product assortment, a world-class fulfillment network and a full suite of advanced sales, marketing and digital tools. Essendant connects customers with top manufacturers in the market to offer over two million products in its portfolio. Essendant distributes janitorial and sanitation supplies, food service products, office supplies, office furniture, print and technology supplies, safety supplies and tools, welding products, industrial supplies, oilfield supplies, automotive technician tools, repair shop tools and supplies and body shop supplies. 18 Essity Professional Hygiene North America Cira Centre, 2929 Arch St., Suite 2600 Philadelphia, PA 19104 USA Toll Free: 866-722-8675 Email: torkusa@essity.com Website: www.torkusa.com, www.essity.com Company Officer(s): Don Lewis, President, Essity Professional Hygiene

Products: Essity’s global Professional Hygiene brand, Tork®, offers industryleading solutions such as the awardwinning Tork PeakServe® Continuous™ Hand Towel System and the new Tork Digital Cleaning Plans cleaning management software. Tork products include dispensers, paper towels, bath tissue, napkins, skin care, industrial and kitchen wipers, and loT solutions. 20 Expanded Technologies 6520 46th St. Kenosha, WI 53144 USA Toll Free: 888-654-7720 Email: expanded @expandedtechnologies.com Website: www.expandedtechnologies.com Products: Manufacturer of products designed to protect floors, reduce noise and assist in maintenance. Products include Slip-on®, Slip-over®, Wraparound®, and CasterTire™ Floor Savers™. Clear sleeve floor protectors, multiple doorstops, safety message anti-fatigue mats and peel and stick felt pad and slider line are also available. 20

Fastrak - Cedar Creek P. O. Box 757 Monee, IL 60449 USA Phone: 708-570-0650 Email: info@fastrakind.com Website: www.fastrakind.com Products: Manufacturers of innovations in the floor care market and carpet care. Makers of Ultra-trak 5-in-1 Applicator System, Sting-Ray DDA, UltraDry, Bonnit Bug, 3D Strip Brush, 3D Bonnit Brush, Flop Mop, Fas-Stik Scuff Tool, Fluid 2-1 Microfiber System, and UV-400/Guardian-X Air Pathogen Removal Systems. Innovators and inventors in jan/san. 18 Frank Miller & Sons, Inc. P. O. Box 8215 South Bend, IN 46615 USA Phone: 708-201-7200 Website: www.icemelt.com Products: Ice melters, cleaning compounds, degreasers, detergents and sweeping compounds. 16

Gift Sales Co. P. O. Box 17082 Wichita, KS 67217 USA Phone: 316-267-0671 Toll Free: 800-992-0181 Email: mskate@juno.com, gscjansplymfr@juno.com Website: www.giftsalescompany.net Company Officer(s): Bill Myers Products: Bowl blocks, urinal blocks, wall blocks, 20-pound sewer blocks, non-para dumpster system, bowl caddys, mint absorbits, urinal screens (all kinds), fly swatters, liquid deodorants,

putty knives, dust pans - metal and plastic, and other sundries. 20

Golden Star Inc. 6445 Metcalf Ave. Overland Park, KS 66202 USA Phone: 816-842-0233 Email: goldenstar@goldenstar.com Website: www.goldenstar.com Products: Golden Star is a full line, vertically integrated manufacturer of professional surface cleaning tools, systems and accessories since 1908. The company offers private branding capabilities and marketing tools to better grow customers’ brands. Products include wet and dust mops, microfiber pads and cloths, dusters, bonnets, corn brooms, push brooms and hardware. 20 Ha-Ste Manufacturing, Inc. 119 East Elm St., P. O. Box 168 Union City, IN 47390 USA Phone: 937-968-4858 Toll Free: 800-228-6677 (MOPS) Email: service@hastemops.com Website: www.hastemops.com Products: Manufacturer of (Made in the U.S.A.) mopping products. Specializing in service for the janitorial and industrial hard floor care professional. Quality product line of wet mops, dust mops, hardware and monofilament finish mops that include custom factory and private labeling as well as construction modifications to suit a customer’s needs.  14

Haviland Corporation P. O. Box 769 - 200 S Hwy. U Linn, MO 65051 USA Phone: 573-897-3672 Email: squeegees@havilandcorp.com Website: www.havilandcorp.com Products: New products include Aqualir Pro replacement sweeper scrubber blades, Brink Pad cutting board, Sahara extreme heat-resistant squeegee, and the Big Mo complete squeegee. Haviland manufactures an extensive line of premium and specialty floor squeegees including serrated roller, color-coded and grill squeegees; window squeegees; paving hand tools; scrapers; and waterbrooms. 20 Hertron International, LLC 1704 Williams Blvd. Kenner, LA 70062 USA Phone: 504-466-9917 Website: www.hertroninternational.com Products: Surface restoration that includes floors, showers, counter tops, walkways, driveways and patios. 19 Innovative Chemical Corporation 7769 95th St. South Cottage Grove, MN 55016 USA Phone: 651-649-1762

January/February 2020 — Maintenance Sales News — 23


Website: www.iccmn.com Products: ICC brings over 40 years of technical and marketing expertise to manufacturing Protege brand and private label products for the jan/san market. Comprehensive product lines for janitorial, automotive, marine, health care, personal care, laundry, industrial and food service. Offering in-house R&D, custom formulated products and specialty packaging from 1 oz. to 55 gallons. 18

Intercon Chemical Company 1100 Central Industrial Dr. St. Louis, MO 63110 USA Phone: 314-504-0119 Toll Free: 800-325-9218 Email: jim@clearlybetter.com Website: www.interconchemical.com Company Officer(s): Jim Epstein, CEO and President; Richard Schroeder, Executive Vice President Products: A full line of cleaning and maintenance chemicals for the food service, healthcare, laundry, industrial and institutional markets. Products include Opti-Pak systems, RTG (ReadyTo-Go), Blue Planet green cleaners, Pro-Con systems, Clearly Better, and more. 20 J & M Technologies, Inc. 3685 Stutz Dr., Suite 103 Canfield, OH 44406 USA Phone: 330-533-9000 Email: john@jmcatalog.com Website: www.jmcatalog.com Products: J&M’s software creates customizable e-commerce sites for jan/san distributors. Accept orders online from a catalog of the products that you sell, with customer history and unique pricing. J&M provides the images, detailed descriptions and more. Also provides software to create print catalogs/quotations, and an interactive “shop by room” e-commerce tool. 20 J. Zachary Associates, Inc. P. O. Box 449 Plumsteadville, PA 18949 USA Phone: 215-766-9100 Email: tony@jzachary.com Website: www.jzachary.com Products: Jan/san and foodservice disposable recruiters since 1984. 20

Janitized - APC Filtration Inc. 10 Abbott Ct., Building C, Unit 303 Brantford, ON N3S 0E7 CANADA Toll Free: 888-689-1235 Email: customerservice@apcfilters.com Website: www.janitized.com Products: Janitized® premium quality aftermarket vacuum bags and filters for commercial cleaning. The Janitized® line includes vacuum bags, motor filters, HEPA filters, compostable vacuum bags, industrial sweeper/scrubber filters

and specialty filters designed for the restoration industry. 20

JanSan Optimize.com / Petru & Associates 836 Turtle Creek Ct. Naperville, IL 60565 USA Phone: 630-922-1125 Email: ginny@petru.biz Website: www.jansanoptimize.com Company Officer(s): Ginny Petru, President Products: JanSan Optimize.com creates and optimizes inbound and outbound marketing communication services (online and offline) for the janitorial and maintenance supply industry, including SEO website building, e-Newsletters, SEO case studies, blogs, public relations and graphic design. 13 Kissner Milling Company Limited 32 Cherry Blossom Rd. Cambridge, ON N3H 4R7 CANADA Toll Free: 800-434-8248 Email: enquiries@kissner.com Website: www.kissner.com Products: Commercial bulk salt and packaged ice melter manufacturer and distributor, supplying a wide range of high-quality products. 17

KleenRite Equipment 1122 Maple St. Madera, CA 93637 USA Toll Free: 800-241-4865 Email: sales@kleenritemfg.com Website: www.kleenritemfg.com Products: U.S. manufacturer of commercial and industrial cleaning equipment. Complete portable line of extractors as well as carpet, upholstery, flood water removal, escalator cleaning and hard surface cleaning equipment. Designed for maximum performance and reliability. 14 Koblenz (Thorne Electric Co.) P. O. Box 18363 San Antonio, TX 78218 USA Toll Free: 800-548-5741 Website: www.koblenz-electric.com Products: Upright vacuum cleaners, floor machines, burnishers, shampoo/polishers, and wet/dry vacuums. 13

Kruger Products L.P. 1900 Minnesota Court, Ste. 200 Mississauga, ON L5N 5R5 CANADA Toll Free: 800-665-5610 Website: www.krugerproducts.ca Products: Kruger Products’ awayfrom-home division offers such items as bathroom tissue, facial tissue, paper towels, paper napkins, wipers, hand care and dispensing systems. North American market segments include food service, property management, health care, manufacturing, education and lodging. 19

24 — Maintenance Sales News — January/February 2020

Kutol Products Company 100 Partnership Way Sharonville, OH 45241 USA Toll Free: 800-543-4641 Email: sales@kutol.com Website: www.kutol.com Products: A manufacturer of commercial foam and liquid hand soaps, hand sanitizers and specialty skin care products made in the USA in the company’s modern FDA-registered, LEED Silvercertified facility. Products are available in wall mount, counter mount and portable pump, as well as pour and squeeze dispensing options. Private labeling available. 18 Lafitte Mop Co., Inc. P. O. Box 577 Villa Rica, GA 30180 USA Phone: 770-459-5966 Email: lmc@lafittemop.com Website: www.lafittemop.com Company Officer(s): John Lafitte; Cathy Lafitte Products: Looped-end and cut-end mop heads, dust mops and stick mops made in the USA. Additional products include: brooms, brushes, handles and microfiber items. Green environmental dust mops and mop heads also provided, as well as roofing products. 18 Lambskin Specialties 250 Dufferin Ave. Winnipeg, MB R2W 5J1 CANADA Toll Free: 800-665-0202 Email: info@lambskin.com Website: www.lambskin.com Products: Manufacturer of DUST WAND wool dusters, wash mitts, Window Pro stripwashers, applicator pads, Floor Master polishing bonnets, and VacGuard Bumper Pillow. Also available, feather and synthetic dusters, glider microfiber mops, utility handles, natural synthetic chamois, squeegees, the Biomop biodegradable floor/wall duster, pad holder and MultiFlex flexible multi-purpose tool. 18

Libman Company, The 1 Libman Way Arcola, IL 61910 USA Toll Free: 877-818-3380 Email: info@libmanpro.com Website: www.libmanpro.com Products: Commercial cleaning tools including upright brooms, push brooms, dust pans, brushes, handles, mops, buckets, squeegees, dusters, rubber gloves, cloths, sponges, scrubbers, and more. 20 Lindhaus USA 12941 Eagle Creek Pkwy. Savage, MN 55378 USA Toll Free: 800-498-7526 Email: info@lindhaus.com Website: www.lindhaus.com Company Officer(s): Al Carpenter,

President Lindhaus USA; Michele Massaro, Owner and President Lindhaus SRL Products: Lindhaus offers the RX Hepa two-motor upright vacuum in 15-, 18- and 20-inch widths, the Activa Pro single motor 12-inch upright and the Dynamic two-motor upright available in 12- or 15-inch widths. Lindhaus vacuums feature geared belts, highest filtration, lowest sound and vibration levels and on-board tools. Other products include the Lindwash Pro versatile compact floor scrubber available in 12or 14-inch widths; the LW46 wide path hybrid floor scrubber/drier – powered by battery or electric; and the LS50 wide path vacuum cleaner. 15 M2 Professional Cleaning Products LTD 59 Talman Court Concord, ON L4K 4L5 CANADA Phone: 905-738-2007 Website: www.m2mfg.com Products: Manufacturer of buckets and wringers, along with a complete line of professional cleaning products including wet mops, dust mops, as well as a full line of assorted brushes and push brooms. M2 has over 40 years of manufacturing experience in the cleaning industry. 16 Magnolia Brush Manufacturers Ltd. P. O. Box 932 - 1001 N. Cedar Clarksville, TX 75426 USA Phone: 903-427-2261 Email: sales@magnoliabrush.com Website: www.magnoliabrush.com Products: Full line of floor, street, garage brushes; deck, scrub brushes; floor and window squeegees; dust mops; wet mops; microfiber; galvanized pails; tubs; detail brushes; and other assorted maintenance items. 20

Malish Corporation, The 7333 Corporate Blvd. Mentor, OH 44060 USA Phone: 440-951-5356 Email: info@malish.com Website: www.malish.com Company Officer(s): Terry J. Malish, Chairman; Jeff Malish, President & CEO; Fred Lombardi, Vice President of Sales & Marketing Products: Manufacturer of commercial and industrial floor machine brushes, including a full range of rotary brushes, foodservice/color-coded brushes, as well as janitorial brushes. Malish recently introduced the DiamabrushbyMalish Floor Preparation System that features products for concrete prep and polish, as well as products for wood and mastic removal. 20 Mercantile Development, Inc. (MDI) 10 Waterview Dr. Shelton, CT 06484 USA


Toll Free: 800-333-0900 Email: marketing@mdiwipers.com Website: www.mdiwipers.com Company Officer(s): Lucia Furman, President Products: MDI manufactures its proprietary Pro-Series® nonwoven wipers under an ISO 9001:2015-certified Quality Management System. It offers ProTowel® heavy-duty rag replacement, Super Rag® reusable towels, Champion® all-purpose wipes, and Classic® foodservice towels and treated dust cloths for all wiping needs. 20 Meterpak, Inc. 1270 Fewster Dr., Unit 1 Mississauga, ON L4W 1A4 CANADA Phone: 905-624-0366 Email: meterpak@bellnet.ca Website: www.meterpak.com Products: Meterpak manufactures cleaning products that come in premeasured, water-soluble packets. Providing a cost-effective, less wasteful and more environmentally friendly living, the company’s complete line consists of 28 different products including those with bio-based and high-efficiency ingredients. Products include laundry detergents, floor cleaners, kitchen and restroom sanitizers. 20

Michael J. z, Inc. 1615 Colonial Pkwy. Inverness, IL 60067-4732 USA Phone: 847-907-4099 Email: atrombetta@mjhawkinsinc.com Website: www.mjhawkinsinc.com Company Officer(s): Michael J. Hawkins, President; Anthony Trombetta, Vice President Products: Executive recruiters in the sanitary maintenance and jan/san industries. The company connects people with opportunities specializing in sales, marketing and executive level positions. Whether a company is looking to hire high quality people or someone is looking for his/her next career, Michael J. Hawkins, Inc. makes it happen. 20

Michigan Brush Mfg. Co., Inc. P. O. Box 10247, 7446 Central Ave. Detroit, MI 48210-0247 USA Phone: 313-834-1070 Toll Free: 800-642-7874 Website: www.mi-brush.com, www.michiganbrush.com Products: Specializing in all types of brooms, brushes, mops, squeegees, paint rollers and related products. Special order products are available for machinery and equipment, including oversize paint rollers, brushes and squeegees. Prototypes, long and short runs invited. 18 Microfiber & More, LLC 16425 Greenly St. Holland, MI 49424 USA

Phone: 616-335-3545 Website: www.microfiber4sale.com Products: Various types of microfiber products including mops, cloths, dusters as well as frames and product hardware. 17

MidLab, Inc. 140 Private Brand Way Athens, TN 37303 USA Toll Free: 800-467-6294 Email: customerservice@midlab.com Website: www.midlabinc.com www.natturaproducts.com Products: Private brand chemicals with over 600 custom-blended formulas in powders, liquids and solids. A variety of packaging choices — totes, drums, pails, gallons, quarts, and convenience packets. In-house graphics available for brand development. 13 Moonsoft International, Inc. 3808 N. Sullivan Rd., Bldg. 12Q Spokane, WA 99216 USA Phone: 509-892-9363 Website: www.moonsoftcorp.com Products: Specializing in all microfiber products. One of the first microfiber mass producers in China. Since 1996, Moonsoft has been supplying ultra split microfiber products. It offers all jan/san products. Moonsoft can personalize products and send from its warehouse in Spokane, WA. 18 Mor-Value Parts Co. (MVP) 653 36th St. S.E. Grand Rapids, MI 49548 USA Toll Free: 800-870-0687 Email: orders@mor-value.com Website: www.mor-value.com Products: Large inventory of brushes, brooms, vac motors, squeegees and other parts for most makes. Vacuum bags for many makes. Same day shipping on stock items with late 5 p.m. cut-off. No minimum dollar amount to meet. 20

Morgro Inc. 145 W. Central Ave. Salt Lake City, UT 84107 USA Phone: 801-266-1132 Email: rick@morgro.com Website: www.morgro.com Products: Manufacturer of premium ice melt. Products include: Ice Fighter Plus, with Propolyice, to help protect concrete from freeze/thaw damage; Sno-Plow, with Liqui-Fire, sodium chloride coated with magnesium chloride corrosion inhibitors; Cal-Melt, sodium chloride coated with calcium chloride; and Deep Thaw, sodium chloride coated with magnesium chloride. 18 Mosquito 15651 Container Ln. Huntington Beach, CA 92649 USA Phone: 714-899-9600

Website: www.mosquito-america.com Products: Commercial backpack vacuums, spotters and extractors. 18 Motsenbocker’s Lift Off P.O. Box 65 Quarryville, PA 17566 USA Toll Free: 800-346-1633 Website: www.liftoffinc.com Products: Specializes in products that remove paint, graffiti, varnish, adhesive, caulk and stains without harmful materials or special equipment. 20 NAPCO Bag & Film 1435 Bradley Lane, Suite 100 Carrollton, TX 75007 USA Phone: 972-245-8190 Website: www.napcobag.com Products: NAPCO Bag and Film is a privately-owned can liner manufacturer, dedicated to providing quality products in a variety of sizes and capacities, that satisfy the needs of each industry it serves. 19

National Chemical Laboratories, Inc. 401 N. 10 St. Philadelphia, PA 19123 USA Phone: 215-922-1200 Email: wsmith@nclonline.com Website: www.nclonline.com Company Officer(s): Harry Pollack, President and CEO; William J. Smith, Vice President of Sales and Marketing Products: For more than 60 years, facility service providers have turned to NCL for answers to tough sanitary maintenance problems. Its World Class Cleaning Solutions® are produced at the company’s one-half-million-squarefoot manufacturing and operations center in Philadelphia, PA, with distribution locations in Philadelphia and Phoenix, AZ. NCL services the sanitary maintenance industry through a select distributor network in the United States and in over 55 countries around the world. NCL programs for cleaning and maintenance are used by K-12 education, building service contractors, the institutional and industrial sector, as well as the health care and foodservice markets. 20 National Wiper Alliance 875 Warren Wilson Rd. Swannanoa, NC 28778 USA Phone: 828-236-1300 Website: www.nationalwiper.com Products: A converter and manufacturer of nonwoven dry wipes. 19

New Pig Corporation One Pork Ave. Tipton, PA 16684 USA Phone: 814-684-0101 Email: hothogs@newpig.com Website: www.newpig.com Products: Since 1985, New Pig has helped keep more than 300,000 indus-

trial and commercial workplace environments, in over 100 countries, clean, safe, more productive and in compliance. This is done by providing absorbents and containment products for containing leaks, drips, and spills. 20

Newaire 9483 State Hwy 37 Ogdensburg, NY 13669 USA Phone: 315-393-5454 Toll Free: 866-676-9663 Email: sduffy@queenaire.com Website: www.ozoneexperts.com Company Officer(s): Susan M. Duffy, President Products: Newaire offers a permanent natural solution to eliminating odors in smaller areas with little to no attention. This patented technology is Mother Nature’s solution to poor indoor air quality and ongoing odors of all types. 20

Nexstep Commercial Products 1450 W. Ottawa Rd. Paxton, IL 60957 USA Toll Free: 800-252-7666 Email: customerservice@ocedarcommercial.com Website: www.ocedarcommercial.com Company Officer(s): Todd Leventhal, President; Joel Hastings, General Manager Products: A complete line of cleaning products including angle and corn brooms, push brooms, brushes, wet mops, dust pans, microfiber, squeegees, scrapers, dust mops, dusters, dispensers, sponges and pads, rotary brushes and pad drivers, carts, floor signs, buckets and wringers, mopsticks, handles, bathroom accessories, and waste containers. 18 Nittany Paper Mills, Inc. 6395 State Route 103 North Lewistown, PA 17044 USA Toll Free: 888-288-7907 Email: info@nittanypaper.com Website: www.nittanypaper.com Company Officer(s): Don Chapman, President Products: The company’s goal is to differentiate from its competitors by providing products on a timely basis that have value-added characteristics that the end-consumer demands. Touch-free dispensing, paper made with 100 percent recycled fiber, economical prices, and customer service that exceeds expectations drive Nittany Paper’s product offering to succeed. The company’s vision is the establishment of a selective distribution network throughout North America that offers innovative washroom products, and that not only fulfills the requirements for a touch-free society, but do so in an economical way. 17

January/February 2020 — Maintenance Sales News — 25


Norshel Industries, Inc. 2933 River Rd. Croydon, PA 19021 USA Toll Free: 800-255-6677 Email: sales@norshel.com Website: www.norshel.com Company Officer(s): Eric Leibowitz; Aaron Leibowitz Products: Manufacturer of wet mops and handles. Importer and master wholesaler of a complete line of janitorial and industrial products. Servicing distributors in the jan/san, food service, educational, industrial, hospitality, construction and health care industries. 20 NPS Corporation 3303 Spirit Way Green Bay, WI 54304 USA Toll Free: 800-558-5066 Email: info@npscorp.com Website: www.npscorp.com Products: NPS manufactures a collection of American-made disposable paper hand towels, bath tissues, napkins and wiping products for the jan/san, foodservice, automotive, industrial and safety markets. NPS is also a manufacturer of disposable nonwoven wiping and spill control products. NPS brands include Merfin®, Response®, React™, Retain™, Spilfyter®, and Sustayn™. 20

Nyco Products Company 5322 Dansher Rd. Countryside, IL 60525 USA Toll Free: 800-752-4754 Website: www.nycoproducts.com Company Officer(s): Bob Stahurski, CEO; John Wunderlich, President; Brendan Cavanaugh, Vice President of Sales Products: Manufactures specialty cleaning chemicals and brands to help customers build better brands. Brands include Marvalosa, OM1 Series, ZING Boat Cleaners, e.Logical, ez2mix and e.mix Dilution Control, and Nyco national brand for industry and institutional markets. 20

Paper Enterprises, Inc. 770 E. 132nd St. Bronx, NY 10454 USA Phone: 718-402-1200 Email: panagakos@paperenterprises.com Website: www.consolidatedpaper.com; www.paperenterprisesusa.com Company Officer(s): Jordan Sedler, President; Peter Panagakos, Chief Commercial Operations Officer; Ari Lewis, Vice President of Sales Products: Redistributor of food service disposables and janitorial products servicing New York, New Jersey, Connecticut, Massachusetts, Pennsylvania and Rhode Island. 20

Perfect Products, Inc. 303 Smith St., Ste. 4 Farmingdale, NY 11735 USA Toll Free: 800-555-3903 Website: www.evacwarehouse.com Products: Upright heavy-duty commercial vacuums, backpacks, wet and dry canisters, mops, dust mops, hoses, wands, electric cords, gum removal wands, janitorial products. 14

Perfex Corporation 32 Case St. Poland, NY 13431 USA Toll Free: 800-848-8483 Email: perfex@perfexonline.com Website: www.perfexonline.com Company Officer(s): Michael Kubick, President; Irene Gauthier, Sales Manager Products: Perfex Corporation supplies professional-grade cleaning tools for contamination control in critical manufacturing environments. Perfex LITE-NTITE brushes are visually coded to isolate areas of use and constructed with FDA-compliant materials. Polypropylene brush fibers are heat-fused into impact-resistant polymer block, eliminating premature fiber fallout and areas for contaminants to collect. 20

Perform Manufacturing, Inc. 1624 S. 45th St. Kansas City, KS 66106 USA Toll Free: 800-423-9861 Website: www.performmfg.com Products: Specialty chemicals for industrial and institutional markets. 20

Performance Plus Website: www.performanceplus-products.com Products: Jan/san items including can liners, mops and brooms, bulk cleaners, laundry detergents, manual dish detergents, automatic dishwashing products, degreasers, hand and skin care products, floor and hand pads, and ready-to-use aerosol cleaners. 20

PIC Business Systems 5119 Beckworth Blvd., Suite 106 San Antonio, TX 78249 USA Phone: 210-690-9106 Website: www.picbusiness.com Products: PIC ERP is web-based, fully integrated ERP software designed specifically for jan/san distributors. Used by top ISSA distributors and offering a six-month ROI, this paperless system runs inside a browser window. Integrated WMS delivers 99.9 percent accuracy, and integrated routing saves 30 percent on fuel costs. Smartphone delivery, service tech CRM, EDI/XML and REST API available. 19 Plus Manufacturing P. O. Box 7288 Spokane, WA 99207 USA

26 — Maintenance Sales News — January/February 2020

Toll Free: 800-776-2966 Email: info@soapfreeprocyon.com Website: www.soapfreeprocyon.com Products: Soap Free Procyon cleaning products include Extreme! carpet cleaner, tile and grout cleaner, spot and stain remover, carpet and upholstery cleaner, Plus Powder, and multi-purpose cleaner and degreaser. Private branding is also offered. 15

Pro-Link, Inc. 45 Dan Rd., Suite 250 Canton, MA 02021 USA Toll Free: 800-745-4657 Email: info@prolinkhq.com Website: www.prolinkhq.com Products: Pro-Link is a janitorial supply, marketing and buying organization with a nationally recognized brand of high quality janitorial products. It offers dedicated field support, training and centralized procurement. Programs available to improve business operations include sales training, management tools and sustainable cleaning, along with selling to BSCs, government and long-term care facilities. 16 Proform 1 Fairchild Ct., Suite 290 Plainview, NY 11803 USA Toll Free: 888-331-3100 Email: mitchell@proformmat.com Website: www.proformmat.com Company Officer(s): Mitchell Saltzman, President; Jeff Saltzman, VicePresident Products: Proform matting creates a welcoming impression on visitors and guests, protects interior surfaces, and reduces the risk of falls. Elegant Proform matting is available in a multitude of colors and patterns. Proform provides nationwide installation and logos customized to meet customers’ needs. Proform offers free layout design and photo renditions. 20

Queenaire Technologies, Inc. 9483 State Hwy 37 Ogdensburg, NY 13669 USA Phone: 315-393-5454 Email: sduffy@queenaire.com Website: www.ozoneexperts.com Company Officer(s): Susan M. Duffy, President Products: Queenaire Technologies offers a full line of ozone and hydroxyl products, for eliminating odors and improving air quality, in a wide range of applications. 18 QuestSpecialty Corp. P. O. Box 624 Brenham, TX 77834 USA Phone: 713-896-8188 Email: info@questspecialty.com Website: www.questspecialty.com Products: Manufacturer of chemicals, aerosols, liquids, powders, lubricants,

hand cleaners, insecticides, herbicides, disinfectants, wipes, air fresheners and grease control. Markets include sanitary, supply, industrial, foodservice, and fleet/transportation. 20

R & B Wire Products, Inc. 2902 W. Garry Santa Ana, CA 92704 USA Toll Free: 800-634-0555 Email: sales@rbwire.com Website: www.rbwire.com Products: R&B is a global diversified manufacturer of linen, laundry and refuse transportation products. R&B’s proprietary line of products serve the jan/san, healthcare, coin-laundry, hospitality, commercial laundry, material laundry and car wash sectors. R&B has leadership positions with wire laundry carts, hampers, vinyl and poly trucks. 17

RD Industries, Inc. 7417 N. 101 St. Omaha, NE 68122 USA Toll Free: 800-759-7090 Email: sales@rdindustries.com Website: www.rdindustries.com Products: RD Industries designs, manufactures, and distributes closedloop chemical containment and dispensing systems. These systems increase end-user safety, reduce chemical waste and optimize product performance. 17 RDA Advantage 5808 S. Rapp St., Suite 220 Littleton, CO 80120 USA Phone: 303-794-2400 Email: tracy@rdaadvantage.com Website: www.rdaadvantage.com Company Officer(s): Mark Lyle, Executive Director Products: Towels, tissue, napkins, dispensers, high and linear low-density can liners, bath rolls, wipers, food service cutlery and containers, gloves, floor pads, cleaning pads, scrubbers, mop heads, brooms, foaming and liquid hand soap, hand sanitizers, wall and counter mount soap dispensers, jan/san products, foil, film, paper and plastic bags. RDA Advantage consists of 12 redistributors and 17 warehouses across North America. RDA Advantage provides customers with local service, quality products, preferred pricing and quick delivery. Current redistributors sell national jan/san and foodservice brands, as well as RDA Advantage’s own Advantage, Vintage, Maintenance Pro Vintage and Vintage ReNature brands. 20 RedDot Brands 300 Wengel Dr. Reedsburg, WI 53959 USA Toll Free: 844-788-9564 Email: support@reddotbrands.com


Website: www.reddotbrands.com Products: RedDot Brands offers roll towel, toilet tissue, skin care, air care, and glove dispensing solutions that leave impressions on end-users. The company’s in-house design team will help build a customer’s story with both automated and battery-free options. Customers can also have the option to add LCD screens to self-promote or generate ad revenue. 18 Rep Toolkit 1640 Kasserine Ct. Twinsburg, OH 44087 USA Phone: 330-963-0000 Email: info@reptoolkit.com Website: www.reptoolkit.com Products: Mobile apps for the jan/san distributor sales rep. Simplified order entry and account information, supporting multiple devices. 14

RJ Schinner N89 W14700 Patrita Dr. Menomonee Falls, WI 53051 USA Toll Free: 800-234-1460 Website: www.rjschinner.com Company Officer(s): Jim Schinner, CEO; Ken Schinner, President; Joe Siekierski, CFO/Treasurer; Tim Angers, Secretary Products: RJ Schinner is one of the largest privately-held redistributors in the United States, with over 65 years of wholesaling experience and 17 distribution centers nationwide. RJ Schinner services the foodservice, lodging, grocery, janitorial supply and office supply markets with both exclusive RJ Schinner and national brands. 20 Royal Paper Converting, Inc. 10877 Wilshire Blvd., Suite 1606 Los Angeles, CA 90024 USA Phone: 310-481-1400 Email: info@royalpaper.us Website: www.royalpaper.us Products: Manufacturers of a complete line of away-from-home paper products. Servicing both jan/san and foodservice industries. 18

Royce Rolls Ringer Co. 16 Riverview Ter. Grand Rapids, MI 49505 USA Toll Free: 800-253-9638 Email: information@roycerolls.net Website: www.roycerolls.net Company Officer(s): Charles Royce; William Swartz Products: Manufacturer of stainless steel products including housekeeping carts (which accommodate both traditional and microfiber systems), utility carts, chair/trash carts, mop bucket/wringer combos, toilet paper dispensers, and other restroom and kitchen fixtures. All items include a 10-year guarantee and are made in America. 20

S.M. Arnold, Inc. 7901 Michigan Ave. St. Louis, MO 63111 USA Phone: 314-544-4103 Email: kellyf@smarnoldinc.com Website: www.smarnoldinc.com Company Officer(s): Joe Arnold, President Products: S.M. Arnold, Inc. offers an extensive line of cleaning maintenance accessories for the professional, industrial and consumer markers. Many of the products that it distributes are manufactured at S.M. Arnold, Inc., centrally located in St. Louis, MO. 20 Safety Zone, The P. O. Box 85 Centerbrook, CT 06409 USA Phone: 860-767-2600 Website: www.safety-zone.com Products: Direct importer and manufacturer of supplies and devices for safety, medical and food processing applications. 16

Salt Depot Inc. P. O. Box 1976 West Jordan, UT 84084 USA Phone: 801-282-1250 Email: info@saltdepotinc.com Website: www.saltdepotinc.com Products: Manufacturer of snow and ice removal compounds for both consumer and commercial contractors. 20 SC Johnson Professional 2815 Coliseum Centre Dr., Suite 600 Charlotte, NC 28217 USA Toll Free: 800-294-3632 Website: www.scjp.com Products: Skin care, cleaning and hygiene solutions for industrial, institutional and health care markets. 20

Seko Dosing Systems Corporation 913 William Leigh Dr. Tullytown, PA 19007 USA Phone: 215-945-0125 Toll Free: 866-651-4323 Email: info@sekousa.com Website: www.sekousa.com Products: Offering chemical control solutions in the institutional and light industrial markets. Applications include manual and automatic warewashing, drain and odor control, on-premise laundry, chemical preportioning, water treatment and swimming pools. 19 Sheppard Redistribution, Inc. 1122 Longford Rd. Oaks, PA 19456 USA Toll Free: 888-733-4787 Email: info@sheppardenterprises.com Website: www.sheppardenterprises.com Products: A growth-oriented master redistributor of paper products, janitor-

ial, industrial and foodservice supplies. Serving the Mid-Atlantic and greater Cleveland, OH, regions. 18 Sky Systems Co., Inc. 1825 Taylor Place Ontario, CA 91761 USA Phone: 909-923-7040 Toll Free: 800-451-3444 Email: info@skysystemscoinc.com Website: www.skysystemscoinc.com Products: Sky Systems Co., Inc. is a manufacturer and wholesaler of washroom products. It specializes in the manufacture of the 800ml bag-in-box dispensing systems and distributes a wide range of electric hand dryers, urinal screens and rim cages with enzymes. Bag-in-box dispensing systems are available in 500ml, 800ml, 1000ml, and 8 liters with the full line of soap refills.  20

Sörbo Products, Inc. P. O. Box 1312 Palm Desert, CA 92261 USA Phone: 760-202-4003 Email: sorbo@sorboproducts.com Website: www.sorboproducts.com Products: Window cleaning equipment. Sörbo’s products and techniques are created to save the window cleaner time and money. For 20 years, Sörbo has engineered and produced squeegees, washers, handles, as well as exclusive products including: the longest squeegee, ranging from 48” to 78” in length–Eliminator; the quickest twistlock system on an extension pole– California Dream Pole; bucket stands with tool holders all-in-one–Quadropod & Leif Cart; a rubber blade trimmer–the Docket; and a vertical blind or louvre window washer and squeegee– the Tricket. Products are made in the USA. 20

Spartan Chemical Company, Inc. 1110 Spartan Dr. Maumee, OH 43537 USA Toll Free: 800-537-8990 Email: customerservice@spartanchemical.com Website: www.spartanchemical.com Company Officer(s): Stephen H. Swigart, Chairman of the Board; John W. Swigart, President; James R. Lenardson, Director of Flight Operations; Justin W. Black, Treasurer; Bryan N. Magnum, Vice President of Sales; David N. Reed, Vice PresidentNational Accounts; William J. Schalitz, Vice President, Research & Development; John Roemer, Vice President of Supply Chain Management; JP Little, Vice President of Information Technology; and Cali E. Sartor, Vice President of Marketing and Advertising Products: A formulator and manufacturer of sustainable cleaning and sanitation solutions for the industrial and

institutional markets since 1956. A U.S. employer, Spartan manufactures products from its state-of-the-art manufacturing facility in Maumee, OH, and sells both domestically and internationally through a selective network of distribution. Its chemical products and services are used in building service contractor, education, healthcare, food service and processing, lodging/hospitality, and industrial markets. 20 St. Nick Brush Co. (Hardwood Lumber Co.) P. O. Box 15 Burton, OH 44021 USA Phone: 440-834-1891 Website: www.stnickbrush.com Products: Manufacturers of industrial and household brushes and brooms. The company also manufactures over 100 different types of wooden blocks for brooms and brushes. 15

Starco Chemical Co. Union Ave. & DuBois St. East Rutherford, NJ 07073 USA Phone: 201-935-4300 Website: www.starcochemical.com Products: Starco Chemical is a national manufacturer of detergents, disinfectants and cleaning compounds. It manufactures liquid, powder and solid products. The company is a low-cost provider of high performance and quality products. 17

STEP1 Software 3547 Old Conejo Rd., #104 Newbury Park, CA 91320 USA Toll Free: 800-553-2602 Website: www.STEP1.com Products: Software package for the jan/san distribution industry. The company’s ultra-modern SQL server platform is helping customers of all sizes. The company provides tablet solutions for sales reps and end-users placing orders online. Three-time winner of ISSA’s Best Customer Service Award. 20 Strategic Market Alliance (SMA) 13024 Ballantyne Corporate Pl., Suite 600 Charlotte, NC 28277 USA Toll Free: 855-762-0011 Email: info@smasolutions.com Website: www.smasolutions.com Products: Strategic Marketing Alliance (SMA) is an inter-dependent, member-owned cooperative. Comprised of North American janitorial, sanitation and foodservice distributors, SMA’s mission is to create value-based business solutions that result in mutually beneficial and sustainable partnerships between suppliers, member distributor owners and mutual customers. 19 Continued on Page 42

January/February 2020 — Maintenance Sales News — 27


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BUYING GROUP

e

Pro-Link: 36 Years Of Service

ADVERTORIAL

Providing Distributor Members With Quality Brands, Consisting Of Superior Products And Services, That Help Their End-User Customers Deliver Cleaner Facilities At Lower Total Costs

stablished­in­1984,­pro-Link’s main­focus­has­remained­the­same­throughout­its­history: To­provide­distributor­members­with­quality­brands,­consisting­of­superior­products­and services,­that­help­their­end-user­customers­deliver­cleaner­facilities­at­lower­total­costs.­

That­strategy­involves­working­on­better­national­and­Pro-Link­brand­procurement,­evaluating and­implementing­supply­chain­solutions­and­integrating­strategic­accounts.­It’s­the­kind­of­work that­individual­distributors­have­difficulty­completing­on­their­own,­but­through­Pro-Link,­this type­of­service­is­made­easier­by­everyone­working­together.

“Pro-Link­provides­programs,­products­and­services to­ a­ select­ group­ of­ distributor­ members­ across­ the country,­and­continues­to­expand­this­membership­base involving­high­quality­companies­and­people,”­proLink Vice president of Sales mark prosser said.­“We not­only­offer­a­wide­selection­of­national­brands,­there is­also­Pro-Link’s­own­brand­of­products­that­helps­our distributors­stand­out­within­their­specific­markets.­This involves­a­spectrum­of­items­in­every­category,­including­chemicals,­floor­pads,­mops,­can­liners­and­paper. Basically,­just­about­anything­a­distributor­needs.” Pro-Link­is­a­national­full-service­janitorial­supply, marketing­and­procurement­organization.­Today,­it has­more­than­105­members­and­over­130­distribution­points­throughout­the­United­States. “We­ closely­ monitor­ the­ service­ areas­ of­ new members­to­prevent­the­overlapping­of­sales­territories,”­Prosser­said.­“We­don’t­want­our­members­to be­in­direct­competition­with­one­another­when­it comes­to­the­development­and­sale­of­our­popular Pro-Link­branded­items.” Along­with­a­growing­membership­base,­Pro-Link has­also­added­to­its­list­of­suppliers­within­the­past year,­with­plans­to­strategically­expand­its­supplier network­further­in­the­future.­ “We­have­expanded­our­number­of­suppliers­to­better­cover­such­growing­categories­as­packaging­and food­service­and­the­engineered­water­space,”­Prosser said.­“Our­members­continue­to­face­new­competitors in­the­marketplace,­such­as­big­box­retailers.­They are­competing­for­the­same­space.­Therefore,­it’s­important­that­our­members­expand­their­horizons­and markets.­This­helps­them­become­stronger­distributors­to­end-use­customers. “We­have­always­been­somewhat­restrictive­when it­ comes­ to­ suppliers,­ trying­ to­ avoid­ a­ logjam­ of competitors­within­the­Pro-Link­supplier­network.” Another­benefit­for­members­is­Pro-Link’s­three regional­ distribution­ centers­ (RDCs),­ located­ in Chambersburg,­PA;­Atlanta,­GA;­and­Reno,­NV.­The three­RDCs­help­Pro-Link­members­buy­in­smaller quantities,­receive­orders­overnight­in­many­cases, lower­ overall­ inventory­ costs,­ improve­ inventory turns­and­increase­customer­efficiencies.­ “These­RDCs­remain­critical­to­the­success­of­our members,­giving­them­access­to­just-in-time­inventory,”­Prosser­said.­“Further­development­of­our­RDC program­will­continue.­Its­main­purpose­is­to­allow Pro-Link­ to­ hold­ inventory,­ allowing­ members­ to bring­in­smaller­quantities­to­their­facilities,­reducing their­inventory­investment­in­the­process.”

­

Specific pro-Link programS

Several other established Pro-Link programs continue to help member distributors succeed in today’s competitive marketplace. These include:

■ iSSa cmi Training: Pro-Link­has­developed ISSA­CMI­(Cleaning­Management­Institute)­verified training­courses,­allowing­members­to­sign­up­their clients­for­the­necessary­online­training­to­become CMI-certified­ workers.­ The­ CMI­ program­ is­ designed­for­the­most­basic­end-user.­Pro-Link­offers this­opportunity­at­the­field­level;

■ Baseline Selling: Pro-Link­ has­ developed­ a jan/san-specific­ Baseline­ Selling­ program­ manual with­industry­examples,­worksheets­and­checklists, based­on­the­book­Baseline Selling by­Dave­Kurlan. The­Baseline­Selling­program­also­focuses­on­management­and­employee­recruitment­issues.­ Pro-Link­ officials­ have­ also­ offered­ a­ one-day workshop­for­members,­in­association­with­an­investment­banker­specializing­in­mergers­and­acquisitions, discussing­the­proper­mechanics­involved­when­purchasing­another­company; ■ Long-Term care (LTc) and other initiatives: A­comprehensive­program­for­the­cleaning­of LTC­facilities­is­available­from­Pro-Link.­The­program­helps­end-users­at­LTC­facilities­clean­and­consistently­provide­a­safe­and­healthy­environment­for residents.­It­also­addresses­key­areas­of­concern,­such as­infection­prevention,­cross-contamination­issues, and­CMS­(Centers­for­Medicare­&­Medicaid­Services)­ratings,­while­finding­ways­to­reduce­housekeeping­costs.­ Meanwhile,­ Pro-Link’s­ comprehensive­ green cleaning­program­takes­a­big-picture­approach­to­the use­of­environmentally-preferable­products­and­systems.­ Pro-Link­ has­ also­ continually­ expanded­ its green-certified­and­bio-based­product­offerings.­ In­ another­ area­ of­ expertise,­ the­ Pro-Link­ BSC (Building­Service­Contractor)­program­gives­distributor­members­the­tools,­ideas­and­training­to­help­their BSC­customers­when­it­comes­to­bidding,­ordering, budget­tracking,­building­audits­and­cleaning­procedure­training­presentations­(in­English­and­Spanish). A­quarterly­“BSC­Advisor,”­focusing­on­current­BSC business­ issues,­ is­ also­ available.­ To­ complement these­tools,­BSCs­can­receive­customizable­add-on service­material­to­help­them­extend­the­scope­of­offerings­now­available­to­their­existing­customers.

30 —­Maintenance­Sales­News —­January/February­2020

Also,­Pro-Link­members­can­sell­directly­to­federal facilities­in­their­local­markets­under­Pro-Link’s­GSA contracts.­Selling­under­these­contracts­eliminates GSA­ fees­ for­ Pro-Link­ members.­ This­ program matches­government­quote­solicitations­with­a­local Pro-Link­member;­ ■ member Development managers & online Training center (oTc) Support: Pro-Link­ will continue­its­commitment­and­delivery­of­core­services­in­2020.­This­includes­the­industry’s­most­favorable­ratio­of­in-the-field­representation­to­distributor members­—­providing­a­high­level­of­support,­training­and­field­coverage.­ Pro-Link­Member­Development­Managers­work with­distributor­owners­on­strategy­and­with­distributor­sales­reps­on­execution.­Complementing­its­sales team­training­efforts­is­Pro-Link’s­OTC,­serving­as­a comprehensive­training­resource­for­distributor­members.­The­OTC­for­member­DSRs­is­product-­and­application-specific.­ Members­ are­ able­ to­ visit­ this system­24/7­to­see­which­of­their­employees­completed­the­different­online­courses­being­offered;­and,

■ annual conference & other functions: ProLink­provides­several­highly-valued­events­for­members­and­vendors­throughout­the­year.­ The­ Pro-Link­Annual­ Meeting­ is­ scheduled­ for March­29­to­April­2,­2020,­at­the­Omni­Barton­Creek Resort­&­Spa,­in­Austin,­TX.­It­will­include­a­guest speaker,­ roundtable­ discussions,­ member/vendor meetings,­open­discussions­and­interaction­sessions between­members.­ Pro-Link­also­provides­annual­regional­meetings with­its­members,­as­well­as­a­meeting­and­reception­each­year­at­The­ISSA­Show. “Pro-Link­ enjoyed­ a­ very­ successful­ year­ in 2019,­ and­ we­ expect­ 2020­ will­ bring­ added growth,”­Prosser­said.­“This­includes­a­focus­on welcoming­new­members­from­territories­that­are currently­open.” Contact: Pro-Link, Inc., 45 Dan Road, Suite 250, Canton, MA 02021. Phone: 800-745-4657. Website: www.prolinkhq.com.


T

ake advantage of Pro-Link’s programs and grow your business. Contact us to learn how we can help your business thrive and become the healthiest jan/san distributor in your market!

Pro-Link delivers: Sales Generating Programs Field Support and DSR Training ISSA Verified CITS Training for End Users Proprietary Branded Products Professional Literature Selling Tools Supply Chain Solutions Strong Peer Support Network Industry Leading Rebates

To watch videos of our members talking about the benefits of belonging to Pro-Link, go to: www.prolinkhq.com/thrive17

To find out more about joining Pro-Link, contact: Mark Prosser Vice President of Sales mark.prosser@prolinkhq.com 800-745-4657


BUYING GROUP

ADVERTORIAL

DPA: Buying Group Dedicated To Increasing Sales And Profits Of Member Distributors And Preferred Suppliers

ties­to­grow­their­business.” miSSion In­addition­to­the­group’s­Janitorial­&­Sanitary­Networking­Conference,­DPA The Dpa BUYing groUp (www.DPABuyingGroup.com)­is­dedicated­to­increasing­the­sales­and­profits­of­its­member­distributors­and­preferred­suppliers. distributors­may­also­choose­to­attend­DPA’s­Safety­or­Industrial­tradeshows­right The­marketing­and­procurement­organization­consists­of­over­1,000­independent next­door.­The­shows­are­held­simultaneously­in­the­same­hotel,­and­the­entire­condistributors­and­230-plus­national­vendors­within­the­Janitorial/Sanitary,­Safety ference­lasts­approximately­two­days.­ “We­supplemented­business­already­this­week­with­good­margin­orders­using Equipment­&­Clothing,­Packaging,­Restoration,­Industrial­Tools,­and­now­Public Safety­(Police,­Fire,­&­EMS).­DPA­membership­enables­profitable­business­rela- DPA­suppliers­of­first-aid­kits,­custom­signs­and­GFCI­electrical­products.­These were­all­on­existing­Jan/San­accounts.­DPA’s­programs­have­opened­industrial/ tionships,­industry­awareness­and­lifelong­friendships. safety-oriented­business­opporHiSTorY tunities­ that­ we­ traditionally Distributor­Partners­of­Ameroverlook­—­simple­diversity­has ica­(DPA)­was­formed­in­Sepaccomplished­a­bunch­for­me,” tember­2000­by­67­independent said­ Brian­ Magazine,­ Gem high­volume­janitorial/sanitary Chemical,­Evansville,­IN. distributors.­From­DPA’s­incepIn­ addition­ to­ Janitorial­ and tion, members­wanted­to­estabSafety­products,­the­group­also lish­a­high­caliber­and­selective offers­direct­access­to­manufacorganization­ to­ increase­ their turers­of­tools,­fasteners­(screws sales­and­profits­with­DPA­pre&­ nails),­ ladders,­ measuring ferred­suppliers.­The­group’s­pretapes,­compressors­and­other­inferred­suppliers­provide­discounts dustrial­related­items.­Some­of and­ marketing­ allowances­ to these­ vendors­ include­ Makita, distributor­ members­ to­ help Louisville­ Ladder,­ Brightonthem­ save­ money­ and­ grow Best,­ Irwin­ and­ Lenox­ Tools, their­sales. and­many­others.­ DiSTriBUTor BenefiTS Specialty­ Cleaning­ and DPA­offers­independent­disRestoration­is­another­growing tributors­quarterly­marketing­almarket.­DPA’s­negotiated­prodlowances­ on­ purchases­ made Distributors can meet one-on-one with a wide variety of supplier uct­offering­includes­supplies­for with­the­group’s­preferred­supcompanies during DPA’s annual buying and networking conference. mold­mitigation­&­remediation, pliers,­which­are­exclusive­to­the smoke­&­fire­damage,­specialty buying­group­members.­In­addition­to­the­marketing­allowances,­DPA­negotiates­better­pricing,­lower­minimum carpet­cleaning,­floor­care,­tile­&­grout­cleaning,­and­stone­care.­­The­group’s order­requirements,­extra­promotions­and­better­prepaid­freight­policies­with­its newest­division­is­Public­Safety,­which­covers­Police,­Fire,­and­EMS­supplies. TecHnoLogY & reSoUrceS vendors.­ Dpa’s website enables members to source products with the group’s venDpa’s annual buying and networking conference is an opportunity for distributors to meet 1-on-1 with over 60 supplier companies, and­to­learn­about dors, check out the latest promotions and stay connected with each other. Webthe­latest­products­and­industry­innovations.­Members­can­also­network­in­round- site­users­can­find­valuable­resources,­product­literature­and­company­rosters­at the­click­of­a­button.­ table­discussions­to­share­best­practices­with­one­another.­ This­year,­DPA­will­be­rolling­out­its­new­2020-2021­Buyers­Guide.­This­digital “The­meetings­are­invaluable­because­they­allow­distributors,­like­me,­to­establish­personal­relationships­with­the­executive­level­contacts­of­each­DPA­supplier. and­desktop­resource­will­be­sent­to­the­procurement­persons­of­every­distributor If­you­have­an­opportunity­or­a­problem,­you­know­who­you­can­call,­and­you to­help­them­identify­who­our­preferred­vendors­are­for­each­product­category.­In know­you­will­receive­the­maximum­support,”­said­DPA­President­Jeff­Tishko­– addition­to­a­directory­feature,­the­publication­will­contain­educational­information about­some­of­our­manufacturers­and­their­product­offerings.­This­is­just­another Colker­Company,­Pittsburgh,­PA. This­year’s­DPA­“Partnership­Driven”­Conference­will­take­place­in­San­Anto- way­that­DPA­drives­business­between­the­group’s­preferred­suppliers­and­member nio,­TX,­on­April­5-7,­2020,­at­the­San­Antonio­Marriott­Rivercenter.­The­show­is distributors. The­group­has­strong­relationships­with­many­of­the­industry’s­leading­ecominvite-only­and­limited­to­DPA­distributors­and­suppliers.­ “You won’t find any end-users or contract cleaners walking the floor at our merce­and­technology­providers­such­as­DDI­System,­J&M­Catalog,­Step1­Softshow,” says­Zachary­Haines,­DPA’s­CEO.­“DPA’s­preferred­vendors­offer­Show ware­Solutions,­Epicor,­and­ECI.­DPA­distributors­receive­significant­discounts­on Specials­to­distributor­attendees­to­help­them­save­‘big­money’­on­all­orders­they their­purchases­with­those­companies.­ place­while­at­our­conference.”­­ “Whether it’s content or inventory management solutions, we have partFor­the­third­time,­DPA’s­Janitorial,­Safety,­and­Industrial­product­shows­will nerships with some of the best companies in the industry that have been take­place­simultaneously­(in­separate­halls).­That­means­Janitorial­conference­at- doing it for a very long time,” said­Jeff­Tishko,­DPA­President.­“We­are­always tendees­will­have­an­opportunity­to­network­with­an­additional­180­distributors looking­for­ways­to­help­the­independent­distributor,­and­to­grow­the­business and­vendors­in­the­Safety­and­Industrial­product­categories­throughout­the­course of­our­preferred­suppliers.” of­the­show. operaTionaL SaVingS proDUcT DiVerSificaTion DPA­saves­its­member­distributors­and­suppliers­money­on­their­operational­exIn­order­to­compete­in­today’s­economy,­a­distributor­needs­to­be­versatile­and penses!­The­group­has­contracts­with­several­Service­Providers­and­Human­Rehave­access­to­a­large­product­offering­at­a­moment’s­notice.­DPA­allows­members source­Companies­that­offer­discounts­to­the­group’s­members.­Discounts­include to­challenge­for­comprehensive­bid­opportunities,­and­to­meet­the­increasingly­di- credit­card­processing,­healthcare,­LTL­freight­services,­shipping,­payroll­processing,­cellular­phones,­catalogs­and­even­fuel­discounts. verse­product­demands­of­their­customers. “Dpa has six unique product divisions which allow distributors to find, Dpa SUppLier BenefiTS and capture, sales opportunities that they previously did not have a shot at Dpa preferred supplier programs are a way for suppliers to gain new disgetting,” says­Zachary­Haines,­DPA­CEO.­“Whether­it’s­safety­vests,­boots, tribution, and also strengthen their relationships with existing customers. The packaging­supplies,­or­power­tools,­we­offer­our­membership­greater­opportunicontinued on page 52 32 —­Maintenance­Sales­News —­January/February­2020


SOFTWARE

ADVERTORIAL

Working with J&M has so many advantages, but what we appreciate most are the people. Their customer support team is personable, reliable, and easy to reach. They do a great job for us. ~ Joe Argula, Lexon-Inc.

34 —­Maintenance­Sales­News —­January/February­2020

Our e-commerce site allows us to look like a huge company online. J&M very affordably puts us in that position. ~ Brian Magazine, Gem Chemical Company

The add-on sales we receive are unbelievable. Our customers easily see the wide range of items we offer that they would not know if they just picked up the phone to order. ~ Kurt Amig, Americhem International, Inc.


ADVERTORIAL


SOFTWARE

ADVERTORIAL

Advanced Warehouse Technology Keeps Milhench Supply Moving Faster & Smarter To Focus On What Matters Most — The Customer In­1932,­Russell,­Milhench­&­Harrison­Co.,­a­distributor­of­production­supplies­to­the textile­industry,­opened­its­doors­in­New­Bedford,­MA.­Through­the­years­this­company has­gone­through­several­business­and­location­changes­to­become­today’s­Milhench Supply­Company.­Now­a­third­generation,­two­location,­certified­women­owned­business (WBE),­Milhench­Supply­has­become­a­leading­provider­of­facilities­supplies­that­helps businesses­throughout­New­England­run­cleanly­and­efficiently.­ To­do­so,­Milhench­Supply­trusts­in­DDi System’s Inform­ERP­Software­and­Warehouse­Management­System­(WMS)­to­maintain­a­commendable­reputation­in­the­Jan/San industry.­Inform­not­only­provides­functionality­such­as­embedded­CRM­for­quick­customer­insight,­but­also­offers­strong­financial­reporting,­Vendor­Managed­Inventory (QuickOrder)­and­a­complete­Warehouse­Management­solution­to­keep­each­area­of­Milhench’s­operation­in­sync­with­the­other.­ Milhench’s­Operations­Manager­Bob­Pontes­explains,­“The­trick­was­to­adopt­the complete­system,­maximizing­our­usage­to­give­us­the­best­processing­and­efficiency outcomes.”

Two­years after­experiencing­the­operational­advantages­of­Inform­ERP,­Milhench­decided­to­also­upgrade­warehouse­operations.­DDI­System­led­Milhench­through­the­setup and­go-live­of­Inform­WMS,­which­provides­complete­control­over­warehouse­operations with­insight­into­inventory­location,­staff­allocation­and­order­completion­status.

The­wireless­Warehouse­Management­System­has­become­a­critical­component­to­attaining­top-notch­efficiency­and­accuracy.­

“Inform­WMS­has­greatly­improved­our­operations.­After­about­six­months­post-implementation,­we­noticed­an­80­percent­reduction­in­our­mispicks.­Users­have­to­specifically­scan­something­and­the­system­tells­them­whether­they­should­be­getting­it­or­not. It’s­fool-proof,”­adds­IT­Manager­Carlos­Alexandre.

One­of­the­largest­advantages­for­a­distributor,­such­as­Milhench,­is­minimizing­time spent­executing­operations.­Since­Inform’s­WMS­works­in­combination­with­Inform­ERP, distributors­capitalize­on­efficiency­using­smart­picking,­guided­putaway­with­location slotting,­cycle­counting,­automatic­bin­stocking­and­replenishment,­mobile­scanning­with confirmation­and­easy­product­and­location­lookup,­as­well­as­dashboard­reporting­and analytics.­All­of­which­make­training­new­employees­easier­than­ever­before.

“That­was­probably­one­of­the­biggest­and­best­features­that­we’ve­discovered.­We­can take­a­new­employee­and­within­a­week,­they’ll­be­so­familiar­with­the­system,­that­they don’t­have­to­be­supervised.­We­are­able­to­set­up­a­new­user­and­have­them­pick­an­order within­a­couple­of­hours,”­adds­Alexandre. For­Milhench,­the­benefits­of­streamlined­operations­not­only­help­improve­efficiency, but­they­keep­the­distributor­maintaining­a­stellar­reputation­in­the­industry.­ As­Alexandre­points­out,­“WMS­streamlines­everything­we­do­—­from­the­time­an order­is­placed­to­the­time­it­gets­out­the­door­—­and­it­saves­us­a­lot­of­time­catching­errors­before­they­happen.­It­shows­our­customers­that­we’re­doing­it­right­the­first­time­— which­is­all­that­matters­to­them.”

38 —­Maintenance­Sales­News —­January/February­2020

To learn more about DDi System’s suite of functionalities for Jan/San distributors, visit: ddisystem.com/jansan.


FASTER. SMARTER. STRONGER. The Leading Software Platform for Wholesale Distributors ERP | eCommerce | Warehouse Management | CRM | Daily Operations Your business moves fast. Changing customer expectations are pushing you to move even faster. Will your business software keep up? DDI System is the software platform that makes you a faster, smarter and stronger distributor, equipped to compete against new competition and changing technology.

Learn more at DDIsystem.com | 877.599.4334


SOFTWARE

ADVERTORIAL

STEP1 Software: The Future Of Jan/San Distribution Is Here See why STep1 is the #1 installed system in the Jan/San industry. our SQL-Server based system makes us the most modern package serving the industry. our state of the art tools help our customers to grow rapidly. 3-Time Winner of ISSA's prestigious 'Best Customer Service' Award.

Our Sales Rep app is a big success. Use­this­impressive­tool­to­enter­orders,

check­stock,­enter­quotes,­and­manage­your­territory.­It­is­also­integrated­with­our­optional­calendar/CRM/Business­Intelligence­system.­The­CRM­system­shows­at-a-glance­if­you­are­up­or down­in­this­account,­and­also­suggests­items­that­other­like­customers­are­buying­that­this­customer­is­not­buying. The heart and soul of the distribution business is order entry. This­is the­most­important­point­of­contact­between­your­customer­and­your­company.­STEP1’s­Order Desk­is­designed­to­have­every­answer­just­one­click­away.­Customer­service­people­can­see when­the­last­order­was,­what­the­last­price­was,­what­the­new­price­should­be­and­what­this customer­should­be­ordering­today.­Credit­and­payment­history­are­immediately­available, whenever­they­are­needed.­New­items­are­just­a­click­away­and­so­is­the­on-line­catalog.­­ For the owner, STEP1 has two impressive tools. First­is­the­CEO­Dashboard,­which­lets­you­see­all­the­vital­stats­of­your­business­at-a-glance.­Extensive­drill-downs allow­you­to­investigate­anything­that­looks­different­than­what­you­were­expecting.­­You­can also­ set­ goals­ that­ help­ you­ track­ your progress.­ Second­ is­ STEP1’s­ Dimensions Business­Intelligence­system.­Dimensions­is an­easy­to­use­guided­query­system­for­the owner­ or­ manager.­ See­ which­ items­ are doing­best­with­your­customers,­and­see­the range­of­special­prices­being­offered­to­customers­for­each­item.­One­more­click­will show­all­similar­customers­that­have­NOT yet­purchased­this­item.

The information available to the Sales Manager is amazing.

You­will­be­instantly­able­to­see­how­the­company­is­performing­vs.­your­goals.­­This­tracks through­to­sales­offices,­if­you­have­multiple branches,­then­tracks­through­to­all­the­individual­sales­people.­Be­able­to­sort­and­search the­data­to­see­margins­by­customer,­by­item, or­by­vendor.­This­is­a­separate­module­available­ just­ for­ your­ sales­ manager­ that­ automates­the­normal­tasks­of­this­job.

STEP1 also has several tools for your customers. There­ are­ two

customer­order­entry­systems­available.­One is­browser­based,­and­will­show­the­customer special­pricing­on­any­item­they­have­previously­purchased­along­with­pictures­and­descriptions­of­the­items.­The­other­is­a­package that­connects­directly­to­you,­and­shows­the customer­status­of­pending­orders­and­pricing on­any­items­that­they­have­not­already­purchased.­There­is­also­a­package­for­your­very large­customers­that­helps­the­customer­track their­budgets­and­consumption.­This­is­very useful­for­customers­like­school­districts,­city and­ county­ governments,­ and­ health­ care companies.­ STEP1­ seamlessly­ integrates with­JM­Catalog,­which­is­the­best­on-line catalog­in­the­industry.­It­features­225,000plus­items­in­the­Jan/San­industry.

Customer special pricing is always an issue. STEP1 has a package called Price Manager that helps take some of the work out of all the special pricing. You­can

use­Price­Manager­to­assign­pricing­discounts or­markups­to­groups­of­items­for­a­customer. For­example,­you­might­have­a­policy­of­23 percent­discount­off­all­linear­low-density­liners­for­the­hospital.­This­way,­no­matter­what

40 —­Maintenance­Sales­News —­January/February­2020

liner­they­choose,­the­pricing­will­be­automatic­and­correct.­This­feature­has­helped­STEP1­customers­immensely.­Just­think­of­all­the­time­you­spend­with­customer­pricing­issues.­STEP1­also has­a­margin­preservation­system,­so­that­if­costs­go­up,­it­shows­you­what­you­should­charge­to maintain­the­same­margin­as­the­last­purchase­for­this­customer.

If you have a service department for machine repair, STEP1 has an excellent solution called the Service Desk. This­package­tracks­machine

repair­by­serial­number,­so­that­you­can­easily­recall­a­machine­and­see­all­the­previous­service history.­It­also­tracks­total­number­of­times­the­machine­has­been­in­for­repair,­and­the­total amount­spent­on­repairing­the­machine.­STEP1­customers­have­found­this­very­useful­because it­helps­pinpoint­troublesome­machines­that­would­be­less­expensive­for­the­customer­to­replace and­stop­repairing­the­old­one.­

Status codes allow you to see at-a-glance the status of every job in for repair. Statuses­such­as­‘On­Bench’­or­‘Waiting­on­Part’­allow­you­to­keep­the­cus-

tomer­quickly­informed­of­the­status­of­their­repair.­Service­Desk­also­has­a­companion­product called­Service­Manager.­The­Service­Manager­package­tracks­billable­time­by­Service Rep.­This­allows­the­owner­or­manager­to­determine­the­true­profitability­of­the­Service Department.­It­also­tracks­turn-around­time of­equipment­and­other­key­Service­Department­statistics.­­

Your warehouse people will enjoy the Warehouse Manager.

This­package­allows­your­warehouse­personnel­to­see­all­the­orders­waiting­on­delivery­and­lets­them­sort­the­orders­into­truck runs­on-screen.­The­system­also­allows­them to­grab­a­“wave­pull”­ticket,­which­would allow­them­to­make­one­sweep­around­the warehouse­and­pick­all­orders­for­a­truck­run at­once­(this­is­not­required,­just­optional). Customers­have­reported­savings­of­about­3 hours­per­100­orders­by­doing­it­this­way, and­have­increased­picking­accuracy.­Warehouse­Manager­also­has­a­feature­to­mark­an entire­truck’s­orders­as­“shipped”­with­one click.­ Once­ marked,­ the­ computer­ knows this­ inventory­ is­ out­ of­ the­ building­ and won’t­show­as­floor­stock.­Haz-Mat­issues are­also­addressed­with­this­package.

Billing is very easy, since the orders are already organized by truck. When­the­truck­comes­back,

just­handle­any­exceptions­that­need­to­be­addressed.­Then­with­one­click,­all­orders­on the­truck­are­billed.­­If­bills­need­to­go­with the­truck,­then­there­is­an­option­to­accomplish­this­as­well.

General Ledger, Accounts Receivable, and Accounts Payable round out the package. The­G/L­is­completely­integrated­and

very­automatic.­A/R­and­A/P­have­features built­ in­ that­ STEP1­ customers­ have­ suggested­to­make­their­jobs­easier­and faster.

STEP1 combines the most modern technology with a package that addresses every aspect of your business. STEP1­is­the­system­of

the­future­for­Jan/San­Distribution,­and­the future­is­today.

For more information, visit www.STEP1.com.


SOFTWARE

PIC Business Systems’ ERP Platform Offers Best-In-Class Solutions For Clients pic Business Systems inc., San antonio, Texas

Founded­ in­ 1987,­ today­ PIC Business­ Systems­ has­ hundreds of­ satisfied­ clients­ operating­ in multiple­vertical­markets­all­over North­ America.­ PIC­ Business Systems­laser-focuses­on­specific vertical­ markets­ where­ the­ PIC ERP­platform­offers­a­best-in-class solution­that­outperforms­other generic­“fits­all”­software­platforms­requiring­customization­or that­ have­ options­ JanSan­ clients­ do­ not­ need.­ One­ mantra drives­ the­ daily­ process­ at­ PIC­ Business­ –­ Improve­ Our Client’s­Productivity­&­Profitability.­

return on investment

ADVERTORIAL

A­6-month­ROI­is­typical­for­clients.­This­is­accomplished­by reducing­inventory­and­receivables­investment­while­increasing fill­rate­and­service­level,­increasing­gross­profit­with­our Dynamic­Pricing­System,­reducing­overall­operational­expenses by­highlighting­employee­productivity­and­reducing­fuel­expense with­our­integrated­Dynamic­Truck­Routing­System.­Distributors report­saving­30%­on­fuel­costs.

The pic implementation advantage

When­you­choose­to­partner­with­PIC­Business­Systems,­our Implementation,­Support­and­Engineering­team­immediately­go to­work­for­you.­The­PIC­Implementation­Team­works­with­your team­to­ensure­the­system­fits­your­needs.­The­Implementation pic erp for JanSan Distribution team­also­provides­pre-Go­Live­training­until­your­team­is­ready to­transition­and­will­be­onsite­when­you­Go­Live,­ensuring­that PIC­ERP­for­JanSan­is­a­single­system,­cloud-based­ERP­platform PIC­ERP­works­properly­for­you­from­day­one.­ with­integrated­WMS­that­is­paperless,­offers­a­6-month­ROI, “one of our best decisions ever. We now have 360-degree provides­a­99.9%­level­of­inventory­and­delivery­accuracy,­runs visibility of our operations and are experiencing improved in­real­time­inside­your­browser­and­is­accessible­24/7.­PIC­ERP efficiencies across the board. i highly recommend the team for­ JanSan­ has­ been­ pre-configured­ for­ the­ wholesale­ paper, at pic Business Systems. Their system and services are chemical,­packaging­and­foodservice­disposables­distributor. second to none.” — Mercer Stanfield, President – Brame

components and Benefits include:

­­•­­Integrated­WMS­–­Warehouse­Management­System ­­•­­Paperless­Warehouse­–­No­Local­Servers­Required ­­•­­99.9%­Inventory­Accuracy ­­•­­30%­Fuel­Savings­with­Integrated­Truck­Routing ­­•­­20%­Inventory­Reduction ­­•­­Service­Tech­Workflow­&­Appointment­Manager ­­•­­Integrated­EDI/XML­&­RESTful­API ­­•­­Real-time­Dashboard­Views­by­Department ­­•­­Electronic­Delivery­using­iOS­or­Android­Smartphones ­­•­­Instant­Invoicing­after­Signature­Capture ­­•­­Auto­PO­Generation­&­Seasonal­Ordering­ability ­­•­­Multiple­Warehouse­Support,­Merge­PO­ ­ and­Cross-Dock­Capability­ ­­•­­Customer­Price­Management­with­Margin­Retention ­­•­­Dynamic­Pricing­Suite­with­multiple­pricing­options ­­•­­DOT­HazMat­and­OSHA­SDS­Compliance­Tools ­­•­­Real­time­Rebate­Management­and­Reporting ­­•­­Integrated­PCI­compliant­credit­card­processing ­­•­­Integrated­e-Commerce ­­•­­Custom­SQL­Report­Writer ­­•­­Full­GL­with­AR,­AP­and­Cash­Management

REDUCE FUEL EXPENSE BY 30%

Fully Integrated ERP + WMS + Routing Real-Time Smartphone Delivery Take A Picture & Auto-Invoice Call or Email To Learn More: Randy Lane (980) 254-0152 randy.lane@picbusiness.com www.picbusiness.com

January/February­2020 —­Maintenance­Sales­News —­41


2020 mSn Buyers guide: continued from page 27

Tanis Brush inc. 3660­Kettle­Ct.,­East Delafield,­WI­53018­­USA Phone: 262-646-9000 Toll Free: 800-234-7002 Email: sales@tanisinc.com Website: www.tanisbrush.com Company Officer(s): Scott­Tanis, President;­Jeff­Miller,­CFO;­Mark Kappes,­COO Products: Specialty­and­custom­engineered­hand­brushes­and­brooms­for jan/san­use.­Tanis­also­offers­brushes with­antimicrobial­filament.­Other products­include­brushes­for­flow management,­surface­finishing,­surface­preparation­and­weather strip/seal.­­20 TcD parts, inc. 19450­Hwy.­B Edgerton,­MO­64444­­USA Toll Free: 800-823-8313 Email: tcdparts@tcdparts.com Website: www.tcdparts.com Products: Commercial­kitchen­repair­parts.­Specializing­in­tubing, including­dishmachine­squeeze tubes,­warewash­dispenser­squeeze tubes,­laundry­dispenser­squeeze tubes­and­supply­tubing.­TCD­product­line­consists­of­tubing,­chemical dispensers,­dishmachine­repair parts,­fittings/connectors,­check valves,­electrical­repair­parts, kitchen­equipment,­chemical­storage­racks,­and­chemical testing/safety­products.­­16 Tolco corporation 1920­Linwood­Ave. Toledo,­OH­43604­USA Phone: 419-241-1113 Email: alberto@tolcocorp.com Website: www.tolcocorp.com Company Officer(s): Will­Lewis, President­&­CEO Products: Tolco­sells­over­500 products­to­the­janitorial,­foodservice,­industrial,­office­supply,­auto detailing,­beauty­&­barber,­consumer­products­and­animal­health markets.­Products­include­trigger sprayers,­pumps,­bottles,­closures, restroom­supplies,­utility­items, safety­products,­and­floor,­window and­cleaning­accessories.­20

Transmacro amenities 9595­Six­Pines­Dr.,­Suite­8210 The­Woodlands,­TX­77380­USA Toll Free: 800-432-7627 Website: www.transmacroamenities.com Products: Bar­soaps,­shampoo­and lotion­for­institutional­and­hospitality industries.­­16

Triple S 2­Executive­Park­Dr. N.­Billerica,­MA­01862­USA Phone: 978-667-7900 Email: info@triple-s.com Website: www.triple-s.com Company Officer(s): Eric­Flinton, President;­Jim­Keough,­Vice­President­of­Marketing;­Sandra­Moscillo, Vice­President­of­Supplier­Relations and­Operations Products: Triple­S­is­a­memberowned­national­distribution­service and­logistics­company­that­provides facility­maintenance­solutions­to healthcare,­education,­commercial,­retail,­government,­and­building­service contractor­markets.­­20

Trojan Battery company 10375­Slusher­Dr. Santa­Fe­Springs,­CA­90670­­USA Phone: 562-236-3000 Email: info@trojanbattery.com Website: www.trojanbattery.com Products: Solar­and­motive­deepcycle­battery­products­used­for­golf and­utility­vehicles,­NEV,­commercial trucking,­aerial­work­platforms,­material­handling,­recreational­vehicles, oil/gas,­airport­ground­support­and­renewable­energy.­Batteries­come­in deep-cycle­flooded,­lithium,­AGM, and­gel­varieties,­ranging­from­2­to­36 volts.­­19 U.S. Battery mfg. co. 1675­Sampson­Ave. Corona,­CA 92879 USA Phone: 951-371-8090 Website: www.usbattery.com Products: Complete­line­of­deep cycle­batteries­for­sweepers/scrubbers,­golf­cars,­marine,­military­and special­application­requirements.  20

U.S. Lambswool 3540­Bertha­Dr. Baldwin,­NY­11510­USA Phone: 516-546-0395 Email: uslw56@optimum.net Website: www.uslambswoolapps.com Products: Since­1977,­U.S.­Lambswool­has­manufactured­quality­floor finish­applicators,­including­100­percent­lambswool,­100­percent­synthetic,­flocked­foam­for­waterbase finish­and­the­company’s­“white woven”­100­percent­lint­free­pads­for all­finishes.­­19

United group, The (TUg) 100­S.­Pavilion­Cir. West­Monroe,­LA­71292­­USA Phone: 318-387-9676­x209 Website: www.unitedgroup.com Products: Member-owned,­national sales­and­marketing­organization­for independent­distributors­of­jan/san, industrial­packaging,­foodservice­and

42 —­Maintenance­Sales­News —­January/February­2020

safety­products­and­equipment.­The United­Group’s­mission­is­increased market­share­and­profitability­for members­and­suppliers­with­strong, mutually-beneficial­partnerships.­­19

Universal Business Systems 185­Industrial­Pkwy.,­Suite­J Somerville,­NJ­08876­­USA Phone: 908-725-8899 Email: synergysuite@ubsys.com Website: www.ubsys.com Company Officer(s): Chris­Raffo, President;­Ed­Raffo,­Vice­President Products: Universal­Business­Systems’­complete­distribution­software solution,­Synergy­Suite,­features­an ERP­system­powering­everything from­back-office­operations­to warehouse­management.­Seamless integration­features­eCommerce with­up-to-date­pricing­and­product content,­live­customer­and­sales data­analysis,­and­real-time CRM/account­management­tools. Cloud­optimized­and­mobile friendly­for­24/7­access.­­20

vonDrehle corporation 612­3rd­Ave.,­N.E. Hickory,­NC 28601 USA Toll Free: 800-438-3631 Website: www.vondrehle.com Products: Quality­towel­and­tissue products­since­1974.­Green­Seal­certified,­Green­Hotels­Association­approved­vendor,­U.S.­EPA-CPG approved­supplier,­U.S.­Green­Building­Council­Member.­Towels­-­centerpull,­mini-centerpull,­multi-fold,­mini multi-fold,­c-fold,­single-fold,­hardwound,­household­roll;­Tissue­jumbo­roll,­standard­bath,­porta-roll, roto-roll,­facial.­Brand­names:­Preserve,­Precious,­Premium­Quality, Feather­Soft,­Blue­Mist.­­18 Vpr impex, inc. 16663­Hymus­Blvd. Kirkland,­QC­H9H­4R9­­CANADA Phone: 514-733-2468 Email: info@vprimpex.com Website: www.vprimpex.com Products: Manufacturer­of­vapor cleaning­systems,­floor­scrubbers, wet/dry­vacuum­cleaners,­floor sweepers­and­gum­removal­equipment.­­20 W.o.W.! Brand products a div. of griffin chemical co. 889­Erie­Ave. North­Tonawanda,­NY­14120­­USA Toll Free: 877-792-8389 Email: office@wowbrandproducts.com Website: www.wowbrandproducts.com Products: Professional­cleaning items.­­20

Warsaw chemical co., inc. P.­O.­Box­858,­Argonne­Rd. Warsaw,­IN­46580­­USA Phone: 574-267-3251 Toll Free: 800-548-3396 Website: www.warsaw-chem.com Products: Warsaw­Chemical­Co.,­Inc. offers­maintenance­brand­and­Car Choice®­brand­products­internationally­as­well­as­under­private­label throughout­the­United­States.­Products include­various­cleaners,­disinfectants, hand­cleaners­and­dispensers,­floor care­products,­glass­cleaners­and cleaning­products­for­foodservice­and laundry­operations.­­14

Whink products co. 1901­15th­Ave. Eldora,­IA­50627­­USA Phone: 641-939-2353 Email: info@whink.com Website: www.whink.co Products: Liquid­rust­stain­removers as­well­as­professional-strength­specialty­cleaners.­This­includes­drain clog­removers,­lime­scale­removers and­septic­treatments.­All­products­are made­in­the­USA.­­18 Wizkid products 5079­N.­Dixie­Hwy.,­No.­303 Oakland­Park,­FL­33334­­USA Phone: 954-323-2485 Website: www.urinalmat.com Products: Restroom­mats­and­urinal screens.­­17­

XYnYTH manufacturing corp. 101-5950­Imperial­St. Burnaby,­BC V5J­4M2­­CANADA Phone: 604-473-9343 Email: sales@xynyth.com Website: www.xynyth.com Company Officer(s): Kevin­Wice Products: XYNYTH­has­become­a leader­in­eco-friendly­ice­melters,­manufacturing­a­complete­range­of­products. Its­products­are­used­by­many­institutions,­schools,­airports,­LEED­buildings and­shopping­centers­that­are­looking specifically­to­protect­their­investments and­the­environment.­XYNYTH’s­deicers­are­the­No.­1­spec’d­products­by many­commercial­buildings.­­20

Zephyr manufacturing company, inc. 200­Mitchell­Rd. Sedalia,­MO­65301­­USA Phone: 660-827-0352 Email: info@zephyrmfg.com Website: www.zephyrmfg.com Company Officer(s): R.J.­Lindstrom,­President Products: A­one-stop­source­for­industrial,­institutional­and­sanitary cleaning­tools­including­wet­mops, dust­mops,­brooms,­brushes,­handles, mopsticks,­sponges,­frames,­microfiber­and­squeegees.­­20


RDA Advantage RJ Schinner S.M. Arnold, Inc. Sheppard Redistribution, Inc. St. Nick Brush (Hardwood Lumber) Tanis Brush Inc. Tolco Corporation Zephyr Manufacturing Company

CATEGORY LISTINGS Absorbents: Oil, Grease, & Water Berk International LLC Bro-Tex, Inc. Detroit Garage Works Gift Sales Co. New Pig Corporation Norshel Industries, Inc. NPS Corporation Paper Enterprises, Inc. Sheppard Redistribution, Inc. Tolco Corporation Adhesives Essendant Sheppard Redistribution, Inc. Aerosols Chase Products Co. EES, Inc. Essendant M2 Professional Cleaning Pds. National Chemical Laboratories Norshel Industries, Inc. Paper Enterprises, Inc. Performance Plus Pro-Link, Inc. QuestSpecialty Corp. RDA Advantage RJ Schinner Sheppard Redistribution, Inc. Sky Systems Co., Inc. Spartan Chemical Company, Inc. Triple S Air Filtration Equipment Air Spencer USA, LLC Fastrak - Cedar Creek Janitized - APC Filtration Inc. Newaire Queenaire Technologies, Inc. Anti-Graffiti Systems Motsenbocker’s Lift Off Anti-Static Chemicals Sheppard Redistribution, Inc. Ash Trays Gift Sales Co. M2 Professional Cleaning Pds. Norshel Industries, Inc. Sheppard Redistribution, Inc. Associations/Societies DPA Buying Group Pro-Link, Inc. Automatic Scrubbers Aztec Products, Inc. CleaningEquipmentParts.com Paper Enterprises, Inc. Triple S Automotive Cleaning Specialties Berk International LLC Bullen Companies, The Detroit Garage Works Innovative Chemical Corporation

Lambskin Specialties MidLab, Inc. Mosquito Motsenbocker’s Lift Off Nyco Products Company Paper Enterprises, Inc. QuestSpecialty Corp. S.M. Arnold, Inc. Starco Chemical Co. W.O.W.! Brand Products Bacterial/Enzyme Products Bullen Companies, The EES, Inc. Envirochem, Inc. Gift Sales Co. Innovative Chemical Corporation Intercon Chemical Company MidLab, Inc. National Chemical Laboratories Norshel Industries, Inc. Nyco Products Company Pro-Link, Inc. QuestSpecialty Corp. Sheppard Redistribution, Inc. Spartan Chemical Company, Inc. Bag-in-the-Box Packaging Bullen Companies, The Sheppard Redistribution, Inc. Sky Systems Co., Inc. Bar Code/EDI Technology PIC Business Systems STEP1 Software Universal Business Systems Baseboard Cleaning Machines & Accessories CleaningEquipmentParts.com Batteries & Chargers CleaningEquipmentParts.com Mor-Value Parts Co. (MVP) Norshel Industries, Inc. Sheppard Redistribution, Inc. Trojan Battery Company U.S. Battery Mfg. Co. Brooms ABCO Cleaning Products ACS Industries, Inc. Briarwood Products Carolina Mop Mfg. Co. Essendant Golden Star Inc. Ha-Ste Manufacturing, Inc. Libman Company, The M2 Professional Cleaning Pds. Malish Corporation, The Moonsoft International, Inc. Mor-Value Parts Co. (MVP) Nexstep Commercial Products Norshel Industries, Inc. Paper Enterprises, Inc. Perfex Corporation Performance Plus Pro-Link, Inc.

Brushes ABCO Cleaning Products ACS Industries, Inc. Briarwood Products Carolina Mop Mfg. Co. Clean On E. Gornell & Sons, Inc. Essendant Libman Company, The M2 Professional Cleaning Pds. Magnolia Brush Manufacturers Malish Corporation, The Michigan Brush Mfg. Co., Inc. Moonsoft International, Inc. Mor-Value Parts Co. (MVP) Nexstep Commercial Products Norshel Industries, Inc. Paper Enterprises, Inc. Perfex Corporation Pro-Link, Inc. RDA Advantage RJ Schinner S.M. Arnold, Inc. Sheppard Redistribution, Inc. St. Nick Brush (Hardwood Lumber) Tanis Brush Inc. Tolco Corporation Zephyr Manufacturing Company Buckets Berk International LLC Bro-Tex, Inc. Cascades Tissue Group Clean On Kruger Products L.P. Norshel Industries, Inc. NPS Corporation Paper Enterprises, Inc. Pro-Link, Inc. RDA Advantage RJ Schinner Royal Paper Converting, Inc. Sheppard Redistribution, Inc. Burnishing Equipment Aztec Products, Inc. Essendant Koblenz (Thorne Electric Co.) Paper Enterprises, Inc. Buying Groups DPA Buying Group Nexstep Commercial Products Pro-Link, Inc. RJ Schinner Strategic Market Alliance (SMA) United Group, The (TUG) Carpet Cleaning Chemicals— Brand Name Avmor Bullen Companies, The Chase Products Co. Detroit Garage Works Essendant Innovative Chemical Corporation Intercon Chemical Company MidLab, Inc. National Chemical Laboratories Norshel Industries, Inc. Nyco Products Company Paper Enterprises, Inc. Performance Plus Plus Manufacturing Pro-Link, Inc. QuestSpecialty Corp. RJ Schinner Sheppard Redistribution, Inc. Spartan Chemical Company, Inc.

Starco Chemical Co. Triple S Warsaw Chemical Co., Inc. Carpet Cleaning Chemicals— Private Label Bullen Companies, The Chase Products Co. Innovative Chemical Corporation MidLab, Inc. Nyco Products Company Plus Manufacturing QuestSpecialty Corp. Starco Chemical Co. Warsaw Chemical Co., Inc. Carpet Cleaning Wands & Accessories CleaningEquipmentParts.com Fastrak - Cedar Creek Janitized - APC Filtration Inc. KleenRite Equipment Queenaire Technologies, Inc. Sheppard Redistribution, Inc. Carpet Drying Equipment Essendant Janitized - APC Filtration Inc. Carpet Extractors CleaningEquipmentParts.com Essendant Janitized - APC Filtration Inc. KleenRite Equipment Mosquito Norshel Industries, Inc. Paper Enterprises, Inc. Queenaire Technologies, Inc. QuestSpecialty Corp. Triple S Carpet Shampoo Machines & Accessories CleaningEquipmentParts.com Essendant Fastrak - Cedar Creek KleenRite Equipment Malish Corporation, The Norshel Industries, Inc. Paper Enterprises, Inc. Queenaire Technologies, Inc. Carpet Spotting Kits Fastrak - Cedar Creek MidLab, Inc. Paper Enterprises, Inc. Pro-Link, Inc. Queenaire Technologies, Inc. Spartan Chemical Company, Inc. Carpet Sweepers—Electric Essendant Norshel Industries, Inc. Carpet Sweepers—Hand Essendant Nexstep Commercial Products Norshel Industries, Inc. Paper Enterprises, Inc. Carts—Hospital, Janitorial & Maid Avmor Carolina Mop Mfg. Co. Clean On Essendant Nexstep Commercial Products Norshel Industries, Inc. Paper Enterprises, Inc. Pro-Link, Inc. R & B Wire Products, Inc. RJ Schinner Royce Rolls Ringer Co. Sheppard Redistribution, Inc. Triple S Catalog Publishers J & M Technologies, Inc. Universal Business Systems

Chalkboard/Blackboard Cleaners Chase Products Co. Essendant National Chemical Laboratories QuestSpecialty Corp. Sheppard Redistribution, Inc. Chemical Dispensing Systems Aztec Products, Inc. Brightwell Dispensers, Inc. Bullen Companies, The Detroit Garage Works Essendant Intercon Chemical Company MidLab, Inc. National Chemical Laboratories Nyco Products Company Paper Enterprises, Inc. Pro-Link, Inc. RD Industries, Inc. Seko Dosing Systems Corporation Spartan Chemical Company, Inc. TCD Parts, Inc. Tolco Corporation Cleaning Chemicals—Brand Name Avmor Bar Keepers Friend Bullen Companies, The Chase Products Co. Clean Control Corporation Clean On Detroit Garage Works EES, Inc. Essendant Innovative Chemical Corporation Intercon Chemical Company Libman Company, The Meterpak, Inc. MidLab, Inc. Motsenbocker’s Lift Off National Chemical Laboratories Norshel Industries, Inc. Nyco Products Company Paper Enterprises, Inc. Perform Manufacturing, Inc. Performance Plus Plus Manufacturing Pro-Link, Inc. QuestSpecialty Corp. RJ Schinner Sheppard Redistribution, Inc. Sörbo Products, Inc. Spartan Chemical Company, Inc. Starco Chemical Co. W.O.W.! Brand Products Warsaw Chemical Co., Inc. Whink Products Co. Cleaning Chemicals— Private Label Bullen Companies, The Chase Products Co. Clean Control Corporation Detroit Garage Works EES, Inc. Envirochem, Inc. Essendant Innovative Chemical Corporation Intercon Chemical Company Meterpak, Inc. MidLab, Inc. Norshel Industries, Inc. Nyco Products Company Paper Enterprises, Inc. Perform Manufacturing, Inc. Plus Manufacturing QuestSpecialty Corp. RJ Schinner Sheppard Redistribution, Inc. Sörbo Products, Inc. Starco Chemical Co. Warsaw Chemical Co., Inc. Computer Systems & Software DDI System J & M Technologies, Inc. PIC Business Systems

January/February­2020 —­Maintenance­Sales­News —­43


Rep Toolkit Spartan Chemical Company, Inc. STEP1 Software Universal Business Systems Computer Cleaning Products QuestSpecialty Corp. Concrete Floor Treatments Aztec Products, Inc. National Chemical Laboratories QuestSpecialty Corp. Sheppard Redistribution, Inc. Spartan Chemical Company, Inc. Consultants - Advertising Universal Business Systems Consultants - Marketing Michael J. Hawkins, Inc. Universal Business Systems Contamination Control Products Perfex Corporation QuestSpecialty Corp. Dehumidifying Equipment Janitized - APC Filtration Inc. Disinfectants—Brand Name Avmor Bro-Tex, Inc. Bullen Companies, The Cascades Tissue Group Chase Products Co. Clean Control Corporation Envirochem, Inc. Essendant Innovative Chemical Corporation Intercon Chemical Company National Chemical Laboratories Norshel Industries, Inc. Nyco Products Company Paper Enterprises, Inc. Pro-Link, Inc. QuestSpecialty Corp. RDA Advantage RJ Schinner SC Johnson Professional Sheppard Redistribution, Inc.

Spartan Chemical Company, Inc. Starco Chemical Co. Triple S W.O.W.! Brand Products Warsaw Chemical Co., Inc. Disinfectants—Private Label Bro-Tex, Inc. Bullen Companies, The Chase Products Co. Clean Control Corporation Envirochem, Inc. Essendant Intercon Chemical Company MidLab, Inc. Nyco Products Company Paper Enterprises, Inc. QuestSpecialty Corp. RDA Advantage RJ Schinner Starco Chemical Co. Warsaw Chemical Co., Inc. Disinfectants—Raw Material Bullen Companies, The Intercon Chemical Company MidLab, Inc. Dispensers—Paper Products/Soaps Brightwell Dispensers, Inc. Bro-Tex, Inc. Cascades Tissue Group Essendant Essity Professional Hygiene North America Kruger Products L.P. Kutol Products Company Nexstep Commercial Products Norshel Industries, Inc. NPS Corporation Paper Enterprises, Inc. Performance Plus Pro-Link, Inc. RD Industries, Inc. RDA Advantage RedDot Brands RJ Schinner Royce Rolls Ringer Co. SC Johnson Professional Sheppard Redistribution, Inc. Spartan Chemical Company, Inc.

vonDrehle Corporation Warsaw Chemical Co., Inc.

Sheppard Redistribution, Inc. Tolco Corporation

Drain Opener Chemicals Avmor Bullen Companies, The Envirochem, Inc. Essendant Innovative Chemical Corporation Meterpak, Inc. MidLab, Inc. National Chemical Laboratories Norshel Industries, Inc. Nyco Products Company Paper Enterprises, Inc. Performance Plus Pro-Link, Inc. QuestSpecialty Corp. RJ Schinner SC Johnson Professional Sheppard Redistribution, Inc. Spartan Chemical Company, Inc. Starco Chemical Co. Whink Products Co.

Emergency Spill Kits Bro-Tex, Inc. Essendant New Pig Corporation NPS Corporation Sheppard Redistribution, Inc. Tolco Corporation

Drain Opener Equipment Brightwell Dispensers, Inc. Paper Enterprises, Inc. Seko Dosing Systems Corporation Drums New Pig Corporation NPS Corporation Dusters ACS Industries, Inc. Americo Clean On Essendant Golden Star Inc. Ha-Ste Manufacturing, Inc. Lambskin Specialties Libman Company, The Microfiber & More, LLC Moonsoft International, Inc. National Wiper Alliance Nexstep Commercial Products Norshel Industries, Inc. Paper Enterprises, Inc. Pro-Link, Inc. RDA Advantage S.M. Arnold, Inc. Sheppard Redistribution, Inc. Tolco Corporation Dusting Cloths ACS Industries, Inc. Americo Berk International LLC Bro-Tex, Inc. Ha-Ste Manufacturing, Inc. Lambskin Specialties Libman Company, The Mercantile Development, Inc. (MDI) Microfiber & More, LLC Moonsoft International, Inc. Nexstep Commercial Products Norshel Industries, Inc. Paper Enterprises, Inc. Pro-Link, Inc. RDA Advantage S.M. Arnold, Inc. Sheppard Redistribution, Inc.

44 —­Maintenance­Sales­News —­January/February­2020

Dust Pans ACS Industries, Inc. Carolina Mop Mfg. Co. Essendant Gift Sales Co. Libman Company, The Nexstep Commercial Products Norshel Industries, Inc. Paper Enterprises, Inc. Perfex Corporation Pro-Link, Inc. RDA Advantage RJ Schinner S.M. Arnold, Inc.

Escalator Cleaning Machines KleenRite Equipment Filters ACS Industries, Inc. CleaningEquipmentParts.com Janitized - APC Filtration Inc. Mor-Value Parts Co. (MVP) Fire Extinguishers Essendant Fire Restoration Products Clean Control Corporation Janitized - APC Filtration Inc. Queenaire Technologies, Inc. QuestSpecialty Corp. Floor Finish Applicators Aztec Products, Inc. Clean On Essendant Fastrak - Cedar Creek Ha-Ste Manufacturing, Inc. Lambskin Specialties M2 Professional Cleaning Pds. Norshel Industries, Inc. Paper Enterprises, Inc. Sheppard Redistribution, Inc. U.S. Lambswool Floor Finishes—Brand Name Avmor Aztec Products, Inc. Bullen Companies, The Essendant Hertron International, LLC Innovative Chemical Corporation Intercon Chemical Company MidLab, Inc. National Chemical Laboratories Norshel Industries, Inc. Nyco Products Company Paper Enterprises, Inc. Performance Plus Pro-Link, Inc. QuestSpecialty Corp. RJ Schinner SC Johnson Professional Sheppard Redistribution, Inc. Spartan Chemical Company, Inc. Starco Chemical Co. Triple S W.O.W.! Brand Products Warsaw Chemical Co., Inc.

Floor Finishes—Private Label Bullen Companies, The Innovative Chemical Corporation Intercon Chemical Company MidLab, Inc. Norshel Industries, Inc. Nyco Products Company Paper Enterprises, Inc. QuestSpecialty Corp. Sheppard Redistribution, Inc. Starco Chemical Co. Warsaw Chemical Co., Inc. Floor Machine Motors CleaningEquipmentParts.com Mor-Value Parts Co. (MVP) Floor Machines Aztec Products, Inc. Clean On CleaningEquipmentParts.com Essendant Koblenz (Thorne Electric Co.) Lindhaus USA Mosquito Norshel Industries, Inc. Paper Enterprises, Inc. Queenaire Technologies, Inc. Triple S VPR Impex, Inc. Floor Pad Holders ACS Industries, Inc. Clean On CleaningEquipmentParts.com Essendant Gift Sales Co. Lambskin Specialties Malish Corporation, The Mor-Value Parts Co. (MVP) Nexstep Commercial Products Norshel Industries, Inc. Paper Enterprises, Inc. Perfex Corporation Pro-Link, Inc. Tolco Corporation Floor Pads ABCO Cleaning Products ACS Industries, Inc. Americo Clean On CleaningEquipmentParts.com Essendant Ha-Ste Manufacturing, Inc. Lambskin Specialties Mor-Value Parts Co. (MVP) National Chemical Laboratories Nexstep Commercial Products Norshel Industries, Inc. NPS Corporation Paper Enterprises, Inc. Perfex Corporation Performance Plus Pro-Link, Inc. RDA Advantage

S PLASTIC DUSTPANS • 14 Colors Available • Large 12-inch • Small 7-inch Clip-On Phone Number: 1-800-992-0181 Fax Number: 316-267-2930 e-mail address: gscjansplymfr@juno.com website: giftsalescompany.net P.O. Box 17082 Wichita, KS 67217


RJ Schinner Sheppard Redistribution, Inc. Tolco Corporation Triple S VPR Impex, Inc. Floor Pads—Raw Material ACS Industries, Inc. Americo Floor Sealers—Brand Name Avmor Bullen Companies, The Clean On Essendant Hertron International, LLC Innovative Chemical Corporation Intercon Chemical Company MidLab, Inc. National Chemical Laboratories Norshel Industries, Inc. Nyco Products Company Paper Enterprises, Inc. Pro-Link, Inc. Sheppard Redistribution, Inc. Spartan Chemical Company, Inc. Starco Chemical Co. Floor Sealers—Private Label Bullen Companies, The Innovative Chemical Corporation Intercon Chemical Company MidLab, Inc. Norshel Industries, Inc. Nyco Products Company Paper Enterprises, Inc. Sheppard Redistribution, Inc. Starco Chemical Co. Food Processing Products Envirochem, Inc. Intercon Chemical Company MidLab, Inc. National Chemical Laboratories Paper Enterprises, Inc. Spartan Chemical Company, Inc. Food Service Disposable Tableware Clean On Paper Enterprises, Inc. Pro-Link, Inc. RDA Advantage RJ Schinner Safety Zone, The Sheppard Redistribution, Inc. Food Service Equipment & Supplies ACS Industries, Inc. Avmor Berk International LLC Bro-Tex, Inc. Clean On Haviland Corporation Malish Corporation, The National Wiper Alliance Nexstep Commercial Products Norshel Industries, Inc. SC Johnson Professional Sheppard Redistribution, Inc. Fragrances Air-Scent International EES, Inc. Essendant Gift Sales Co. Intercon Chemical Company Pro-Link, Inc. QuestSpecialty Corp. Sky Systems Co., Inc. Furniture Glides Expanded Technologies Pro-Link, Inc. Gloves Clean On Gift Sales Co. Libman Company, The

New Pig Corporation Norshel Industries, Inc. Paper Enterprises, Inc. Pro-Link, Inc. RDA Advantage RedDot Brands RJ Schinner Safety Zone, The Sheppard Redistribution, Inc. Hand Cleaners Bro-Tex, Inc. Cascades Tissue Group Detroit Garage Works Envirochem, Inc. Essendant Essity Professional Hygiene North America Innovative Chemical Corporation Intercon Chemical Company Kutol Products Company MidLab, Inc. Norshel Industries, Inc. Nyco Products Company Paper Enterprises, Inc. Pro-Link, Inc. QuestSpecialty Corp. RJ Schinner SC Johnson Professional Sheppard Redistribution, Inc. Spartan Chemical Company, Inc. Warsaw Chemical Co., Inc. Hand Dryers Essendant Norshel Industries, Inc. Paper Enterprises, Inc. Pro-Link, Inc. Sheppard Redistribution, Inc. Sky Systems Co., Inc. Handles—Mop, Broom, Brush & Telescopic ABCO Cleaning Products ACS Industries, Inc. Briarwood Products Carolina Mop Mfg. Co. Clean On Essendant Golden Star Inc. Ha-Ste Manufacturing, Inc. Lafitte Mop Co., Inc. Lambskin Specialties Libman Company, The M2 Professional Cleaning Pds. Michigan Brush Mfg. Co., Inc. Moonsoft International, Inc. Nexstep Commercial Products Norshel Industries, Inc. Paper Enterprises, Inc. Perfex Corporation Pro-Link, Inc. RDA Advantage RJ Schinner S.M. Arnold, Inc. Sheppard Redistribution, Inc. Tolco Corporation U.S. Lambswool Zephyr Manufacturing Company Hoses—All Types Perfect Products, Inc. Tolco Corporation Hydrogen-Peroxide Cleaners Envirochem, Inc. Innovative Chemical Corporation MidLab, Inc. National Chemical Laboratories Nyco Products Company Pro-Link, Inc. Sheppard Redistribution, Inc. Spartan Chemical Company, Inc. Starco Chemical Co. Ice & Snow Removal Compounds Compass Minerals International, Inc. CP Industries LLC

Dead Sea Works Ltd. c/o K+S North America Earth Innovations Inc. Envirochem, Inc. Frank Miller & Sons, Inc. Kissner Milling Company Limited Morgro Inc. Pro-Link, Inc. RJ Schinner Salt Depot Inc. Sheppard Redistribution, Inc. Triple S XYNYTH Manufacturing Corp. Insect & Rodent Control Chemicals & Devices Chase Products Co. Essendant SC Johnson Professional Sheppard Redistribution, Inc. Spartan Chemical Company, Inc. Laundry Chemicals Avmor Clean Control Corporation Envirochem, Inc. Essendant Innovative Chemical Corporation Intercon Chemical Company Meterpak, Inc. MidLab, Inc. Norshel Industries, Inc. Nyco Products Company Paper Enterprises, Inc. Performance Plus Pro-Link, Inc. RJ Schinner Sheppard Redistribution, Inc. Spartan Chemical Company, Inc. Starco Chemical Co. Laundry Equipment Brightwell Dispensers, Inc. Intercon Chemical Company R & B Wire Products, Inc. Seko Dosing Systems Corporation TCD Parts, Inc.

Gift Sales Co. New Pig Corporation Nexstep Commercial Products NPS Corporation Paper Enterprises, Inc. Pro-Link, Inc. Proform Sheppard Redistribution, Inc. Triple S Microfiber ACS Industries, Inc. Briarwood Products Bro-Tex, Inc. Carolina Mop Mfg. Co. Clean On Essendant Fastrak - Cedar Creek Golden Star Inc. Ha-Ste Manufacturing, Inc. Lambskin Specialties Libman Company, The Magnolia Brush Manufacturers Microfiber & More, LLC Moonsoft International, Inc. Nexstep Commercial Products Norshel Industries, Inc. Paper Enterprises, Inc. Perfex Corporation Pro-Link, Inc. Royce Rolls Ringer Co. S.M. Arnold, Inc. Sheppard Redistribution, Inc. Triple S Zephyr Manufacturing Company Mop Treatment Chemicals Chase Products Co. Essendant MidLab, Inc. National Chemical Laboratories Norshel Industries, Inc. Nyco Products Company Paper Enterprises, Inc. QuestSpecialty Corp. Sheppard Redistribution, Inc. Spartan Chemical Company, Inc.

Mopping Equipment ABCO Cleaning Products ACS Industries, Inc. Briarwood Products Carolina Mop Mfg. Co. Clean On Essendant Fastrak - Cedar Creek Golden Star Inc. Ha-Ste Manufacturing, Inc. Magnolia Brush Manufacturers Microfiber & More, LLC Moonsoft International, Inc. Nexstep Commercial Products Norshel Industries, Inc. Paper Enterprises, Inc. Perfex Corporation Pro-Link, Inc. Queenaire Technologies, Inc. RJ Schinner Royce Rolls Ringer Co. Sheppard Redistribution, Inc. Triple S VPR Impex, Inc. Zephyr Manufacturing Company Mops—Dust ABCO Cleaning Products ACS Industries, Inc. Bro-Tex, Inc. Carolina Mop Mfg. Co. Clean On Essendant Fastrak - Cedar Creek Golden Star Inc. Ha-Ste Manufacturing, Inc. Lafitte Mop Co., Inc. Libman Company, The Magnolia Brush Manufacturers Microfiber & More, LLC Moonsoft International, Inc. Nexstep Commercial Products Norshel Industries, Inc. Paper Enterprises, Inc. Perfect Products, Inc. Perfex Corporation Performance Plus Pro-Link, Inc.

Lawn & Turf Chemicals Bullen Companies, The Sheppard Redistribution, Inc. Leasing Equipment All-Lines Leasing Liquid Filling Equipment RD Industries, Inc. Lodging Amenities Essendant RJ Schinner Lubricants & Oils Chase Products Co. Essendant Sheppard Redistribution, Inc. Spartan Chemical Company, Inc. Magnetic Attachment for Vacuums Essendant Marketing Services DPA Buying Group JanSan Optimize.com / Petru & Associates Pro-Link, Inc. Universal Business Systems Material Handling Equipment Essendant Norshel Industries, Inc. Perfex Corporation Mats & Matting Americo Bro-Tex, Inc. Essendant Expanded Technologies

The Dorden Squeegee Warehouse is fully stocked with our Direct From the Belgian Factory “Moss” Squeegees. We invite you to contact us regarding the purchase of these items in Container or Less Than Container quantities. Belgian “Moss” Squeegees are available with Plastic Frames and Standard Threaded Sockets. Our Belgian “Moss” Metal Frames accept all Handles with the Universal Socket. For customer convenience we also offer threaded adapters for use with Standard Threaded Handles. Remember - Dorden produces a Complete line of Floor Squeegees in our Factory in Detroit, Michigan. Several configurations are available for every budget! Inquiries invited.

For more information contact DordenSqueegee @ 1-313-834-7910. Also, see many of our items online: wwww.DordenSqueegee.com Made in Michigan! Made in USA!

January/February­2020 —­Maintenance­Sales­News —­45


RJ Schinner Sheppard Redistribution, Inc. VPR Impex, Inc. Zephyr Manufacturing Company Mops—Wet ABCO Cleaning Products ACS Industries, Inc. Carolina Mop Mfg. Co. Clean On Essendant Fastrak - Cedar Creek Golden Star Inc. Ha-Ste Manufacturing, Inc. Lafitte Mop Co., Inc. Libman Company, The Magnolia Brush Manufacturers Microfiber & More, LLC Moonsoft International, Inc. Nexstep Commercial Products Norshel Industries, Inc. Paper Enterprises, Inc. Perfect Products, Inc. Perfex Corporation Performance Plus Pro-Link, Inc. RJ Schinner Sheppard Redistribution, Inc. Zephyr Manufacturing Company Odor Control Chemicals Air Spencer USA, LLC Air-Scent International Avmor Bullen Companies, The Chase Products Co. Clean Control Corporation Delta Marketing Int’l, LLC EES, Inc. Essendant Gift Sales Co. Innovative Chemical Corporation Intercon Chemical Company National Chemical Laboratories Norshel Industries, Inc. Nyco Products Company Paper Enterprises, Inc. Performance Plus Pro-Link, Inc. QuestSpecialty Corp. RJ Schinner S.M. Arnold, Inc. SC Johnson Professional Sheppard Redistribution, Inc. Spartan Chemical Company, Inc. Triple S

Odor Control Devices Air Spencer USA, LLC Air-Scent International Chase Products Co. Delta Marketing Int’l, LLC Essendant Gift Sales Co. Intercon Chemical Company Newaire Norshel Industries, Inc. Pro-Link, Inc. Queenaire Technologies, Inc. RDA Advantage RedDot Brands Seko Dosing Systems Corporation Sheppard Redistribution, Inc. Tolco Corporation Ozone Generators Newaire Pro-Link, Inc. Queenaire Technologies, Inc. Packaging Equipment Clean On Packaging Supplies Clean On NPS Corporation Paint & Paint Products Chase Products Co. Michigan Brush Mfg. Co., Inc. Norshel Industries, Inc. Paper and/or Food Service Products Berk International LLC Bro-Tex, Inc. Cascades Tissue Group Clean On Kruger Products L.P. Norshel Industries, Inc. NPS Corporation Paper Enterprises, Inc. Pro-Link, Inc. RDA Advantage RJ Schinner Royal Paper Converting, Inc. Sheppard Redistribution, Inc. Paper Products—Office Supplies Clean On Kruger Products L.P. Sheppard Redistribution, Inc. Paper Products—Towel & Tissue Berk International LLC

Bro-Tex, Inc. Cascades Tissue Group Clean On CT Commercial Paper Company Essendant Essity Professional Hygiene North America Kruger Products L.P. Nittany Paper Mills, Inc. Norshel Industries, Inc. NPS Corporation Paper Enterprises, Inc. Pro-Link, Inc. RDA Advantage RedDot Brands RJ Schinner Royal Paper Converting, Inc. Sheppard Redistribution, Inc. vonDrehle Corporation Personnel Services J. Zachary Associates, Inc. Michael J. Hawkins, Inc. Plastic Bags Clean On NAPCO Bag & Film Norshel Industries, Inc. Paper Enterprises, Inc. RDA Advantage RJ Schinner Sheppard Redistribution, Inc. Triple S Plastic Containers Clean On Gift Sales Co. M2 Professional Cleaning Pds. RJ Schinner Polishes—Furniture Chase Products Co. Essendant MidLab, Inc. National Chemical Laboratories Norshel Industries, Inc. Paper Enterprises, Inc. QuestSpecialty Corp. Sheppard Redistribution, Inc. Spartan Chemical Company, Inc. Polishes—Metal Bar Keepers Friend Bullen Companies, The Chase Products Co. Essendant MidLab, Inc. National Chemical Laboratories

Norshel Industries, Inc. QuestSpecialty Corp. Sheppard Redistribution, Inc. Spartan Chemical Company, Inc.

Repair Parts—Floor Equipment & Vacuum Cleaners CleaningEquipmentParts.com Janitized - APC Filtration Inc.

Polishes—Plastic MidLab, Inc. National Chemical Laboratories Norshel Industries, Inc. QuestSpecialty Corp. Sheppard Redistribution, Inc.

Restroom Cleaning Equipment Clean On Essendant KleenRite Equipment Malish Corporation, The Nexstep Commercial Products Norshel Industries, Inc. Pro-Link, Inc. Queenaire Technologies, Inc. Royce Rolls Ringer Co. VPR Impex, Inc.

Poly Trash Can Liners Aluf Plastics Essendant NAPCO Bag & Film Norshel Industries, Inc. Paper Enterprises, Inc. Pro-Link, Inc. RDA Advantage RJ Schinner Sheppard Redistribution, Inc.

Roof Maintenance Materials Lafitte Mop Co., Inc. Norshel Industries, Inc.

Pool & Spa Chemicals & Equipment Kissner Milling Company Limited Nyco Products Company Pre-Measured Chemicals Essendant Meterpak, Inc. MidLab, Inc. Norshel Industries, Inc. Nyco Products Company Pressure Washing Chemicals Detroit Garage Works Dirt Killer Pressure Washers Inc. Intercon Chemical Company MidLab, Inc. National Chemical Laboratories Nyco Products Company Pressure Washing Equipment Dirt Killer Pressure Washers Inc. Essendant Pumps & Dispensers Brightwell Dispensers, Inc. Essendant Essity Professional Hygiene North America Gift Sales Co. Norshel Industries, Inc. RD Industries, Inc. RedDot Brands Seko Dosing Systems Corporation Sheppard Redistribution, Inc. Sky Systems Co., Inc. Tolco Corporation Purchasing & Marketing Services Universal Business Systems Recycling Systems Norshel Industries, Inc. Sheppard Redistribution, Inc.

Safety Apparel ACS Industries, Inc. Essendant New Pig Corporation Norshel Industries, Inc. Pro-Link, Inc. Safety Zone, The Sheppard Redistribution, Inc. Safety Products, Equipment & Signs ACS Industries, Inc. Clean On Essendant Expanded Technologies Gift Sales Co. New Pig Corporation Nexstep Commercial Products Norshel Industries, Inc. Pro-Link, Inc. Safety Zone, The Sheppard Redistribution, Inc. TCD Parts, Inc. Safety Treads Safety Zone, The Sanitary Napkins & Dispensers Essendant Nexstep Commercial Products Norshel Industries, Inc. Paper Enterprises, Inc. Pro-Link, Inc. RDA Advantage RJ Schinner Sheppard Redistribution, Inc. Scouring Chemicals & Powders Bar Keepers Friend Innovative Chemical Corporation Norshel Industries, Inc. Nyco Products Company Paper Enterprises, Inc. RJ Schinner Sheppard Redistribution, Inc.

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46 —­Maintenance­Sales­News —­January/February­2020


Scouring Pads/Bars ABCO Cleaning Products ACS Industries, Inc. Americo Gift Sales Co. Ha-Ste Manufacturing, Inc. Libman Company, The Nexstep Commercial Products Norshel Industries, Inc. Paper Enterprises, Inc. RDA Advantage RJ Schinner S.M. Arnold, Inc. Sheppard Redistribution, Inc. Tolco Corporation Shampoo Tanks Clean On Malish Corporation, The Norshel Industries, Inc. Transmacro Amenities Smoking Urns Essendant Norshel Industries, Inc. Sheppard Redistribution, Inc. Soaps Avmor Bro-Tex, Inc. Clean On Detroit Garage Works Envirochem, Inc. Essendant Innovative Chemical Corporation Kutol Products Company National Chemical Laboratories Norshel Industries, Inc. Nyco Products Company Paper Enterprises, Inc. Performance Plus Pro-Link, Inc. RDA Advantage RedDot Brands RJ Schinner SC Johnson Professional Sheppard Redistribution, Inc. Sky Systems Co., Inc. Transmacro Amenities W.O.W.! Brand Products Warsaw Chemical Co., Inc. Spill Kits—Chemical Bullen Companies, The New Pig Corporation NPS Corporation Sheppard Redistribution, Inc. Sponges & Chamois ABCO Cleaning Products ACS Industries, Inc. Americo Essendant Lambskin Specialties Libman Company, The Moonsoft International, Inc. Nexstep Commercial Products Norshel Industries, Inc. Perfex Corporation Pro-Link, Inc. S.M. Arnold, Inc. Sheppard Redistribution, Inc. Zephyr Manufacturing Company Spray Tanks Essendant Norshel Industries, Inc. Sprayers & Foggers Gift Sales Co. M2 Professional Cleaning Pds. Nexstep Commercial Products Norshel Industries, Inc. S.M. Arnold, Inc. Sheppard Redistribution, Inc. Tolco Corporation

Squeegees—Floor ACS Industries, Inc. Clean On CleaningEquipmentParts.com Dorden & Company, Inc. a/k/a Dorden Squeegee™© Essendant Haviland Corporation Libman Company, The M2 Professional Cleaning Pds. Magnolia Brush Manufacturers Malish Corporation, The Michigan Brush Mfg. Co., Inc. Mor-Value Parts Co. (MVP) Nexstep Commercial Products Norshel Industries, Inc. Perfex Corporation Pro-Link, Inc. RDA Advantage S.M. Arnold, Inc. Sheppard Redistribution, Inc. Tolco Corporation Zephyr Manufacturing Company

Toilet Seat Covers & Dispensers Berk International LLC Essendant Essity Professional Hygiene North America Nexstep Commercial Products Norshel Industries, Inc. Paper Enterprises, Inc. Pro-Link, Inc. RDA Advantage RJ Schinner Royal Paper Converting, Inc. Sheppard Redistribution, Inc. Tolco Corporation

Squeegees—Window ACS Industries, Inc. Dorden & Company, Inc. a/k/a Dorden Squeegee™© Essendant Haviland Corporation Lambskin Specialties Libman Company, The M2 Professional Cleaning Pds. Magnolia Brush Manufacturers Michigan Brush Mfg. Co., Inc. Nexstep Commercial Products Norshel Industries, Inc. Pro-Link, Inc. RDA Advantage RJ Schinner S.M. Arnold, Inc. Sheppard Redistribution, Inc. Sörbo Products, Inc. Tolco Corporation Zephyr Manufacturing Company

Urinal Screens & Mats Absorbcore Air-Scent International Avmor Essendant Gift Sales Co. M2 Professional Cleaning Pds. Nexstep Commercial Products Norshel Industries, Inc. Nyco Products Company Paper Enterprises, Inc. Pro-Link, Inc. RedDot Brands RJ Schinner Sheppard Redistribution, Inc. Tolco Corporation Triple S WizKid Products

Steam Cleaning Chemicals Innovative Chemical Corporation MidLab, Inc. Starco Chemical Co. VPR Impex, Inc. Steam Cleaning Equipment VPR Impex, Inc. Stone Restoration Systems Aztec Products, Inc. Hertron International, LLC Janitized - APC Filtration Inc. National Chemical Laboratories Surfactants National Chemical Laboratories Sheppard Redistribution, Inc. Sweepers—Electric, Gasoline & Propane Mor-Value Parts Co. (MVP) Norshel Industries, Inc. Sheppard Redistribution, Inc. Sweeping Compounds Essendant Frank Miller & Sons, Inc. Norshel Industries, Inc. Paper Enterprises, Inc. RJ Schinner Sheppard Redistribution, Inc. Technology Services DDI System PIC Business Systems STEP1 Software Universal Business Systems Telecommunication Services PIC Business Systems

Training Consultants, Materials & Programs Spartan Chemical Company, Inc. Upholstery Shampoo Machines & Accessories KleenRite Equipment Norshel Industries, Inc.

Vacuum Cleaner Attachments CleaningEquipmentParts.com Essendant Janitized - APC Filtration Inc. Perfect Products, Inc. Vacuum Cleaner Motors CleaningEquipmentParts.com Mor-Value Parts Co. (MVP) Vacuum Cleaners Essendant Janitized - APC Filtration Inc. Koblenz (Thorne Electric Co.) Lindhaus USA Mosquito Norshel Industries, Inc. Paper Enterprises, Inc. Perfect Products, Inc. Sheppard Redistribution, Inc. Triple S

Warewashing Equipment Brightwell Dispensers, Inc. Intercon Chemical Company Perfex Corporation RD Industries, Inc. Seko Dosing Systems Corporation TCD Parts, Inc. Washroom Accessories Avmor Berk International LLC Brightwell Dispensers, Inc. Clean On EES, Inc. Essendant Essity Professional Hygiene North America M2 Professional Cleaning Pds. Nexstep Commercial Products Norshel Industries, Inc. Paper Enterprises, Inc. Pro-Link, Inc. RDA Advantage Sheppard Redistribution, Inc. Tolco Corporation Waste Receptacles Essendant M2 Professional Cleaning Pds. Nexstep Commercial Products Norshel Industries, Inc. Paper Enterprises, Inc. Pro-Link, Inc. R & B Wire Products, Inc. RJ Schinner Royce Rolls Ringer Co. Sheppard Redistribution, Inc. Water Brooms Dorden & Company, Inc. a/k/a Dorden Squeegee™© Haviland Corporation Water Treatment Chemicals & Devices Bullen Companies, The EES, Inc. Gift Sales Co. Seko Dosing Systems Corporation Spartan Chemical Company, Inc. Window Cleaning Accessories Avmor Lambskin Specialties Libman Company, The M2 Professional Cleaning Pds. Norshel Industries, Inc. Paper Enterprises, Inc. Pro-Link, Inc. RDA Advantage RJ Schinner Sheppard Redistribution, Inc. Sörbo Products, Inc. Tolco Corporation VPR Impex, Inc.

Wipers—Cloth ACS Industries, Inc. Berk International LLC Bro-Tex, Inc. Essendant M2 Professional Cleaning Pds. Moonsoft International, Inc. National Wiper Alliance New Pig Corporation Nexstep Commercial Products Norshel Industries, Inc. NPS Corporation RDA Advantage S.M. Arnold, Inc. Sheppard Redistribution, Inc. Wipers—Paper & Non-Woven Americo Berk International LLC Bro-Tex, Inc. Cascades Tissue Group Essendant Kutol Products Company M2 Professional Cleaning Pds. Mercantile Development, Inc. (MDI) Moonsoft International, Inc. National Wiper Alliance New Pig Corporation Nexstep Commercial Products Norshel Industries, Inc. NPS Corporation Paper Enterprises, Inc. Pro-Link, Inc. RDA Advantage RJ Schinner SC Johnson Professional Sheppard Redistribution, Inc. Wipers—Cheesecloth Bro-Tex, Inc. Moonsoft International, Inc. Paper Enterprises, Inc. S.M. Arnold, Inc. Wood Treatment— Scratch Remover Sheppard Redistribution, Inc. Wringers ACS Industries, Inc. Clean On Essendant Libman Company, The M2 Professional Cleaning Pds. Nexstep Commercial Products Norshel Industries, Inc. Paper Enterprises, Inc. Perfex Corporation Pro-Link, Inc. RDA Advantage Royce Rolls Ringer Co. S.M. Arnold, Inc. Sheppard Redistribution, Inc.

Vacuum Tanks Perfect Products, Inc. Wall Washing Equipment Fastrak - Cedar Creek Ha-Ste Manufacturing, Inc. Perfex Corporation Queenaire Technologies, Inc. VPR Impex, Inc. Warewashing Chemicals Avmor Envirochem, Inc. Intercon Chemical Company Meterpak, Inc. MidLab, Inc. Nyco Products Company Performance Plus RJ Schinner Sheppard Redistribution, Inc. Spartan Chemical Company, Inc. Starco Chemical Co. W.O.W.! Brand Products

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January/February­2020 —­Maintenance­Sales­News —­47


a

By Harrell kerkhoff, Maintenance Sales News editor

chieving a cohesive work environment can be a challenge, especially in today’s organizations where members of several distinct generations — particularly baby boomers, gen Xers and millennials — can be part of the same company. With such diversity, the question remains, how can people of different ages, backgrounds, cultures and ways of doing things not only get along, but help a business thrive and be more productive?

Generational expert­Jeff Butler,­of­JButler international (jeffjbutler.com),­addressed­that­topic­during­his­session­titled,­“multigenerational management,” at the­2019­ISSA­Show,­in­Las­Vegas,­NV.­A­millennial­himself,­Butler­has­experienced­firsthand today’s­competition­and­challenges­involving­recruiting­and­retaining­top­talent,­no­matter­the generation.­ Butler­explained­that­there­is­a­lot­of­misinformation­circulating,­including­that­found­on the­internet,­leading­many­business­owners­and managers­astray­when­it­comes­to­understanding­and­working­with­members­of­different­generations.­There­are­also­specific­stereotypes­tied to­each­generation­that­can­result­in­misleading information­and­bad­advice.­ For­baby­boomers,­people­who­were­generally born­ from­ 1946­ to­ 1964,­ such­ stereotypes­ include:­rule­followers,­those­who­are­out­of­touch Jeff Butler with­today’s­world,­and­who­are­loyal­and­selfsacrificing.­For­Gen­Xers,­generally­born­from­1965­to­1979,­stereotypes­include: skeptical­about­authority,­tend­to­see­the­glass­half­empty,­and­people­who­want­to “go­at­it­alone.”­When­it­comes­to­millennials,­who­are­generally­born­from­1980 to­2001,­that­group’s­common­stereotypes­are:­people­who­feel­entitled,­who­are lazy­and­who­love­technology.­ When­first­conducting­research­on­the­millennial­generation,­Butler­discovered that­such­stereotypes­don’t­always­apply­to­actual­people­born­during­specific­time periods.­That­can­be­a­problem­when­trying­to­understand­and­motivate­employees of­different­generations.­ Butler­also­discovered­it’s­possible­to­have­cohesion­among­members­of­different generations­in­the­workplace.­He­gave­his­own­personal­experience­of­fixing­a­furnace­with­his­83-year-old­grandfather­as­an­example.­In­his­“aha­moment,”­Butler said­he­realized­that­a­person­born­prior­to­World­War­II­and­a­person­in­his­20s could­put­aside­their­different­life­experiences­and­ways­of­doing­things­to­be­productive­and­solve­a­task.

48 —­Maintenance­Sales­News —­January/February­2020

“That­got­me­thinking­about­what­the actual­ differences­ are,­ between­ age groups,­when­in­the­same­work­environment,”­Butler­said.­“I­discovered­four basic­ reasons­ for­ differences­ and­ beliefs.”­ n Technology changes people: Butler noted­ that­ research­ shows­ the­ attention span­of­people,­in­general,­is­becoming shorter.­In­fact,­there­is­research­that­suggests­goldfish­now­have­a­longer­attention­span­than­some­people­today. He­added­that­with­exponential­changes­in­technology­comes­exponential­changes in­expectations.­ “There­is­an­overall­perceived­feeling­that­life­is­becoming­easier­due,­in­part,­to technology,”­Butler­said.­“Subconsciously,­however,­that­can­affect­us­by­placing added­expectations­in­the­work­environment,­creating­added­friction­between­different­groups­of­people.” n common age location in history must be taken into account: Since­every generation­was­born­into,­and­grew­up­in,­a­specific­time­period,­early­experiences in­life­were­generally­different­among­generations.­That­can­cause­differences­in opinions,­views­and­ways­of­doing­things. “To­be­honest,­our­current­generation­has­not­faced­many­huge­calamities.­Some people­might­argue,­‘What­about­9/11?­That­was­a­huge­event.’­I­would­respond, ‘True,­but­not­in­terms­of­scale,’”­Butler­said.­“If­you­go­back­to­World War­II,­twothirds­of­the­males­from­the­ages­of­18­to­25­served­in­the­military.­You­can­imagine how­much­that­impacted­baby­boomers­who­followed,­and­who­were­managed­by those­veterans.”­ Butler­reiterated­that­different­generational­experiences­can­lead­to­different­viewpoints­and­ways­of­doing­things­within­the­work­setting. n identity cycle: One­area­that­can­cause­a­lot­of­division­among­people­of­different­age­groups,­Butler­said,­is­what­is­known­as­the­“identity­cycle.”­ “For­most­people,­once­they­marry,­have­children­and­are­paying­on­a­mortage, they­stop­worrying­as­much­about­‘I’­and­more­about­‘we.’­It’s­a­natural­progression,”­Butler­said.­“Today,­however,­young­adults­are­waiting­longer­to­marry­and to­buy­a­house.­Those­longer-term­obligations­are­being­pushed­out­further­and wider.­ “When­working­with­a­25-year-old­today,­the­65-year-old­may­feel­the­younger person­is­immature­for­his/her­age.­Well,­that­may­be­true.­Look­at­the­big­life-defining­milestones.­They­are­happening­later­in­life­today­for­a­lot­of­younger­people. Many­are­prolonging­adolescence­in­a­very­interesting­way.” n common beliefs and behaviors: Just­as­each­generation­has­shared­experiences,­members­of­different­age­groups­can­have­specific­ways­of­noticing­changes in­society.­That­can­include­diversity­and­inclusion­within­the­workplace. For­example,­most­baby­boomers­remember­the­civil­rights­struggles­of­the­1950s


and­1960s.­There­were­huge­milestones­that­took­place­when­it­came­to­improving diversity­and­inclusion.­To­baby­boomers,­everything­is­now­different,­but­for­many younger­generation­members,­diversity­and­inclusion­are­considered­the­norm.­So much­so,­Butler­said,­that­today’s­members­of­Generation­Z­—­people­who­were generally­born­from­2001­to­2012­—­do­not­see­diversity­unless­it’s­absent.­

i

aDamS eQUiTY THeorY

n multigenerational­management,­the­term­“alignment”­is­often­used.­It’s­connected­to­expectations­people­have­toward­their­co-workers.­

“Those­expectations­can­create­rifts­among­workers,”­Butler­said.­“There­is­a concept­called­‘Adams­Equity­Theory.’­It­states­that­in­our­minds­in­any­environment,­we­try­to­keep­a­sense­of­fairness­in­place.­When­that­fairness­is­violated, we­will­do­everything­we­can­to­seek­equilibrium.­ “Whenever­Adams­Equity­Theory­is­not­met,­a­sense­of­fairness­can­feel­violated.­In­response,­employees­have­been­found­to­do­such­things­as­decrease­output,­push­for­more­authority,­go­into­survival­mode­or­become­resistant.” The­theory­was­developed­in­the­1960s­by­John­Stacy­Adams,­a­workplace­and behavioral­psychologist,­who­asserted­that­employees­seek­to­maintain­equity­between­the­inputs­that­they­bring­to­a­job­and­the­outcomes­that­they­receive­from it,­against­the­perceived­inputs­and­outcomes­of­others.­ Research­has­shown­the­Adams­Equity­Theory­is­not­just­for­humans,­Butler added.­Certain­animals,­such­as­monkeys,­have­also­shown­traits­of­becoming­aggressive­if­they­feel­they­are­not­being­treated­fairly.­ He­added­that­problems­with­employees­feeling­they­are­not­being­treated­fairly can­often­come­through­“work/life­balance”­issues.­In­other­words,­who­is­allowed to­do­what.­For­example,­sales­reps­at­a­company­may­have­the­luxury­of­working from­home,­whereas­other­members­of­the­company­may­not.­Such­perceived­luxuries­can­cause­rifts­between­co-workers­and­between­company­departments. Two­other­points­of­contention­that­can­develop­in­the­workplace­(when­it­comes to­worker­expectations)­are:­accepted­work­ethic­and­the­culture­involved­in­the type­of­work­being­conducted.­ “When­it­comes­to­work­ethic,­it­must­be­understood­by­everyone­what­exactly is­accepted­within­a­company.­Is­it­just­showing­up­on­time­or­is­it­getting­a­certain number­of­things­accomplished?”­Butler­said.­“It’s­also­important­to­recognize cultural­differences­within­each­type­of­work­environment.”­ For­instance,­in­the­financial­world,­showing­up­for­a­job­interview­in­something other­than­a­suit­and­tie­would­not­be­accepted.­On­the­other­hand,­such­formal attire­might­not­be­appropriate­when­interviewing­in­Silicon­Valley.­ “Each­culture­has­its­expected­norms.­It’s­important­to­recognize­those­norms and­understand­how­they­can­cause­friction­among­employees,”­Butler­said.­ It’s­also­important­to­understand­communication­protocol,­according­to­Butler. Members­of­different­generations­within­the­workplace­often­prefer­to­communicate­in­different­ways.­That­can­include­text­messaging,­email,­phone­call­or­faceto-face­discussion.­

m

iDenTifYing DifficULT empLoYee SiTUaTionS

ultigenerational­ management­ also­ involves­ the­ understanding­ and proper­handling­of­challenging­employees­and­situations.­That­includes the­ability­to­recognize­early­on­what­Butler­termed­“entitled­employees.”­Those­are­people­who­may­feel­they­don’t­have­to­work­as­hard­as­others, but­expect­a­similar­outcome.­ “The­easy­way­to­spot­‘entitlement’­is­to­understand­that­it’s­closely­associated is­‘narcissism,’­a­feeling­of­doing­things­perfect­at­all­times,”­Butler­said.­ He­added­that­during­the­interview­process,­there­are­key­questions­to­see­if­a candidate­possesses­entitlement­characteristics.­Three­such­interview­questions­are: n Have you ever felt your skills weren’t good enough for the task? That­is asked­to­see­if­candidates­are­able­to­see­themselves­in­an­imperfect­light.­ n Tell me the last time you made a mistake? n What would be your expectation regarding career progression if you were to work here? “Those­questions­are­designed­to­spot,­early­on,­if­a­person­will­often­take­the stance,­‘It’s­somebody­else’s­fault,’”­Butler­said.­ On­the­other­hand,­he­added,­a­good­personality­trait­to­spot­is­if­a­candidate shows­expectation­and­initiative­to­quickly­move­up­within­the­company.­ Butler­also­discussed­the­importance­of­using­what­he­referred­to­as­“checklist protocols”­to­help­improve­quality­control­within­the­workforce.­That­comes­in handy­when­trying­to­“backfill”­positions­—­a­term­used­to­describe­the­process

where­an­employee­is­assigned­to­a­new­position­within­the­company­and­his/her old­position­is­then­filled­by­another­employee.­ “The­biggest­question­a­manager­will­have­when­backfilling­is,­‘Will­the­person filling­in­be­able­to­do­the­job­as­well­as­the­person­before­him/her?’”­he­said. “Therefore,­quality­control­always­comes­back­to­a­checklist.­For­every­position, whether­in­sales­or­doing­something­else,­there­are­certain­requirements­that­have to­be­met­for­success.­That­is­why­specific­checklists­should­be­in­place­so­a­certain level­of­quality­can­be­experienced. “The­tricky­thing­is,­if­you­raise­your­level­of­expectation­as­a­company­owner or­manager­for­a­specific­position,­that­process­will­naturally­weed­out­some­of your­employees.­It’s­often­hard,­but­you­have­to­separate­your­personal­emotions from­the­act­of­improving­the­company.”­ Another­issue­that­falls­under­multigenerational­management­is­recognizing­and understanding­cliques­and­the­hierarchy­of­individuals­within­the­workplace.­ Just­like­with­school­children,­cliques­can­develop­­at­work.­That­can­include people­from­a­specific­generation­“who­tend­to­go­to­their­own­corner,”­according to­Butler.­Friction­within­the­workplace­can­result.­ The­question­is,­how­can­such­barriers­be­broken?­Also,­how­can­companies keep­good­employees­from­leaving­after­one­or­two­years,­a­common­problem­in today’s­workforce.­ In­response,­Butler­discussed­what­he­referred­to­as­“vertical­to­horizontal­engagement.”­Instead­of­just­focusing­on­building­relationships­between­managers and­their­subordinates­(known­as­vertical­engagement),­companies­should­also promote­horizontal­engagement.­That­is­when­employees­form­positive­relationships­with­co-workers­who­are­on­the­same­level­of­the­company’s­organizational hierarchy.­That­process­helps­the­entire­workforce­become­a­more­cohesive­unit.­­ Research­has­shown,­according­to­Butler,­that­employees­who­have­more­than five­friends­at­work­are­95­percent­more­engaged.­The­main­question­is,­how­can that­cohesiveness­be­achieved­across­generations?­ Butler­noted­that­there­have­been­professionals­who­have­spent­a­large­portion of­their­lives­trying­to­solve­intergroup­conflicts,­such­as­those­involving­generations,­religions,­nationalities­and­ethnicities.­One­such­person­is­Dr.­Thomas­Pettigrew,­research­professor­of­social­psychology­at­the­University­of­California, Santa­Cruz.­ “He­has­looked­at­how­those­groups­can­come­together­and­not­destroy­themselves,”­Butler­said.­“After­50­years­and­over­500­studies,­involving­key­variables, the­No.­1­attribute­Dr.­Pettigrew­found­was­the­need­for­‘emotional­connection.’” Butler­added­that­Dr.­Pettigrew­has­focused­on­the­concept­of­“all­port­conditions.”­ “That­concept­states­that­there­are­four­conditions­that­must­be­present­when people­first­meet,­in­any­situation,­to­ensure­that­they­­are­able­to­become­cohesive,”­Butler­said.­“Those­conditions­are:­being­of­equal­status,­working­toward­a common­goal,­intergroup­cooperation,­and­if­there­is­a­problem,­institutional­support.” Since­organizations­often­have­hierarchies­of­some­type,­out­of­the­group­of four,­often­the­hardest­to­overcome­and­accommodate­is­“equal­status,”­he­added. “That­is­usually­the­biggest­problem.­The­hierarchy­between­owners/managers and­employees­(often­of­another­generation)­can­cause­rifts­within­the­workplace,” Butler­said.­ To­overcome­such­rifts­and­provide­a­greater­feeling­of­equal­status,­Butler­noted that­many­human­resource­professionals­suggest­having­owners/managers­and employees­get­together­outside­of­the­workplace,­such­as­through­volunteer­projects­and­company­retreats.­Such­events­help­employees­and­owners/managers­see each­other­in­a­different­light,­bringing­everyone­closer,­Butler­explained.­ “During­that­process,­you­start­to­see­another­person­not­just­as­a­co-worker, but­an­actual­human,”­Butler­said.­“That­helps­people­to­experience­a­deeper­connection­with­someone­else,­or­at­least­better­understand­who­they­are­as­a­person.” He­added­that­according­to­research,­such­away-from-work­projects­and­get-togethers­improve­morale­by­20­percent,­productivity­by­13­percent,­engagement by­7.5­percent­and­decreases­turnover­by­50­percent.­ Butler­also­discussed­the­positive­“water­cooler”­effect­on­co-worker­cohesion. “I’m­not­advocating­to­start­installing­water­coolers­in­every­work­setting,­but the­more­co-workers­talk­with­one­another,­the­more­they­learn­about­each­other’s lives,”­he­said.­“That­helps­co-workers­see­beyond­the­corporate­facade­and­generational­differences.” Another­way­to­get­different­generations­together­in­the­workplace­is­through­“reverse­mentoring.”­It­involves­a­senior­leader­being­mentored­by­someone­who­is lower­on­the­company’s­hierarchical­chain. Butler­noted­that­former­General­Electric­Chairman­and­CEO­Jack­Welch­made reverse­mentoring­mandatory­for­his­executives.

January/February­2020 —­Maintenance­Sales­News —­49


“Senior­leaders­often­know­what­to­do­with­good­ideas,­but­they­may­not­be­aware of­all­the­good­ideas­that­people­have­within­a­company.­Reverse­mentoring­can help,”­he­said.­“It­also­allows­employees­from­a­younger­generation­to­spend­valuable­time­with­a­company­leader.­It’s­a­win-win­situation.”

a

THe ‘feeDBack SanDWicH’ — iS THaT reaLLY a compLimenT?

s­stated,­proper­communication­remains­paramount­when­it­comes­to­multigenerational­management.­Part­of­proper­communication­involves­feedback from­owners/managers­to­subordinates.­Butler­noted­that­generally­speaking,­members­of­the­baby­boomer­generation­seek­out­little­feedback­from­their­superiors­ and­ are­ used­ to­ annual­ employee­ reviews.­ Gen­ Xers­ are­ said­ to­ prefer feedback­on­a­monthly­basis,­while­millennials­often­seek­immediate­feedback­all of­the­time­from­their­bosses.­ Butler­discussed­one­type­of­feedback,­however,­known­as­the­“feedback­sandwich,” that­has­its­drawbacks.­ “The­feedback­sandwich­is­a­process­where­you­say­something­nice,­deliver­some­criticism,­and­then­say­something­nice­again,­to­complete­the­‘sandwich,’”­Butler­said.­“It’s if­I­were­to­say­to­a­co-worker,­‘I­like­your­hat,­your­face­is­ugly,­but­your­top­is­nice.’” The­problem­with­the­feedback­sandwich,­according­to­Butler,­is­that­the­praise is­not­always­heard­when­it­comes­with­criticism.­The­praise­can­be­overshadowed. Typically,­a­praise­is­best­received­when­criticism­is­left­out.­ Having­a­good­company­feedback­mechanism­in­place­can­also­help­business

owners­and­managers­gather­good­ideas­from­employees.­ “Some­of­the­best­ideas­you­will­ever­receive­are­from­employees­on­the­front lines­who­will­ask,­‘Hey,­why­don’t­we­try­this?’­It­helps­when­the­communication channels­are­wide­open.­That­is­how­diversity­among­different­generations­can­build a­company’s­competitive­advantage,”­Butler­said.­“It’s­best­when­employees­feel heard.­Positive­engagement­increases­when­the­boss­takes­the­time­to­listen.”­ To­make­that­point­clearer,­Butler­discussed­the­advantages­of­the­“employee feedback­loop.”­The­loop,­he­said,­takes­place­in­five­basic­stages.­They­are:­ 1. employee has an idea; 2. idea is implemented; 3. manager gives employee more authority; 4. more engagement follows; and, 5. more employees see that and show better morale and productivity. “It’s­important­to­recognize­that­people­come­from­different­generations­and­different­environments,­and­can­provide­many­new­and­positive­talents­and­ideas,” Butler­said.­“As­a­business­owner­or­manager,­you­must­ask:­How­can­we­leverage those­talents­and­information­to­gain­the­competitive­advantage? “As­you­seek­to­better­understand­different­generations,­know­that­it­doesn’t­have to­be­that­complicated.­First,­there­is­the­alignment­factor.­When­people­are­aligned with­the­same­expectations,­they­can­put­aside­generational­differences­to­at­least cohesively­work­together.­Then,­through­proper­communication,­it’s­important­to give­and­seek­positive­feedback,­while­also­harnessing­knowledge­from­everyone, helping­to­improve­the­organization­at­large.­The­end­result­is­successful­multigenerational­management.” n

aluf, now greener Than ever

API Industries Inc. (DBA Aluf Plastics) Has Announced Its Go Green Initiative

“Aluf­Plastics­is­committed­to­manufacturing­environmentally­friendly­and ecologically­responsible­products,­to­help­protect­the­environment­and­sustain our­natural­resources­for­current­and­future­generations. “As­a­trailblazing­leader­in­the­can­liner­and bag­industry,­Aluf­provides­customers­with­a wide­range­of­green-friendly­products. “We­ proudly­ boast­ a­ number­ of­ earthfriendly­lines­and­solutions­that­will­minimize Hi-tech machinery minimizes material used in production your­carbon­footprint­and­maximize­your­environmental­initiatives. “Aluf’s­passion­for­continually­upping­the bar­in­eco-friendly­attributes­makes­it­the­best Over 60% of lineup consists partner­for­taking­your­green­initiatives­to­the of 90% recycled material next­level,”­said­Aluf. content Aluf’s­4-R­principles­for­making­the­earth cleaner­include: Reduce—Hi-tech­machinery­minimizes­material­used­in­production; Reuse—Internal­waste­such­as­wastewater­and­cardboard­is­reused; Recycle—Over­60­percent­of­lineup­consists­of­90­percent­recycled­material content;­and, Reclaim—Post-consumer­and­post-industrial­recycling­collection­program.

REDUCE

“Aluf’s­proprietary­tri-laminate­process­on­our­Coex­line­of­bags­uses less­plastic­than­competitor’s­bags­reducing­waste­–­yet­providing­superior strength­and­durability.” If­you­are­looking­to­generate­more­LEED credits­ or­ seeking­ certification­ for­ an­ inhouse­ recycling­ program,­ Aluf­ can­ help. Aluf’s­unique­COEX­SuperTuff­CXP­line­of Internal waste such as can­liners­is­produced­from­80­percent­recywastewater and cardboard is reused cled­material­and­10­percent­post-consumer content,­to­virgin­film­products­that­pass­the green-friendly­ test­ by­ using­ considerably less­material. Post-consumer and Post“Aluf’s­ goal­ is­ to­ provide­ our­ customers Industrial recycling collection with­ a­ robust­ green­ can­ liner­ and­ trash­ bag program lineup­that­reduces­stress­on­the­environment, while­uniting­us­as­we­proudly­take­a­bigger­step toward­saving­the­planet.”

REUSE

RECYCLE RECLAIM

For­more­information,­call­800-394BAGS­or­visit­­www.alufplastics.com.

From Brotex

12-inch x 12-inch right rags™

Bro-Tex­introduces­its­new­12-inch­x­12-inch­Right­Rags™.­ Some­of­the­features­include: •­Reusable­microfiber­cloths­with­a­disposable­cloth­price­point; •­Lint­free­and­streak­free; ! •­Positively­charged­to­attract­dirt­and­dust;­and, •­Convenient­dispenser­box­which­is­great­for­supply­rooms,­carts,­ break­rooms­and­more.­!

For­more­information,­visit­www.brotex.com.

50 —­Maintenance­Sales­News —­January/February­2020

!

!


Tork releases new insights about Sustainable Life away from Home global professional Hygiene brand Tork is contributing to a more sustainable life away from home. This includes sharing global insights and trends about the value a commitment to sustainable business practices can have on people’s lives, not just at home, but also where they work, dine and travel.

Demands­for­integrating­sustainability­into­business­practices­are­increasing­and people,­companies­and­organizations­are­constantly­looking­for­new­ideas­and­solutions­to­improve­their­sustainability.­A­recent Harvard­ study­ showed­ that­ companies­ with strong­sustainability­programs­see­an­increase­in employee­satisfaction­by­55­percent.1 Sustainability­ and­ business­ are­ linked­ as more­ than­ 66­ percent­ of­ consumers­ say­ that they­would­pay­more­for­sustainable­options­of goods­and­services­–­with­an­even­higher­percentage­among­millennials­(73­percent).­2­ Globally,­67­percent­of­companies­say­that­sustainability­strategies­are­necessary­to­be­competitive­ 3 ,­and­research­from­the­World­Economic Forum­shows­that­eco-innovative­companies­of all­sizes­are­growing,­on­average,­at­a­rate­of­15­percent­a­year,­while­their­respective­markets­have­remained­flat.­4 “The­new­platform,­Tork­Sustainable­Life­Away­from­Home,­is­based­on­what we­have­learned­from­collaborating­with­our­customers­globally.­Additional­sus-

tainability­trends­can­be­found­in­the­Tork­Sustainable­Life­Away­from­Home Trend­Report­that­covers­topics­such­as­climate­change,­carbon­emissions,­and the­ circular­ economy,­ providing­ insightful knowledge­ that­ companies­ can­ use­ to­ better their­sustainability­performance,”­said­Raquel Carbonari,­Brand­Activation­Manager­-­North America,­Essity­Professional­Hygiene.­ “Tork­is­a­brand­from­the­global­hygiene­and health­company,­Essity,­recognized­as­one­of the­world’s­most­sustainable­companies.­Essity is­a­United­Nations­Global­Compact­Signatory and­ prioritizes­ six­ of­ the­ 17­ UN­ Sustainable Development­Goals.­Essity­also­partners­with the­Science­Based­Targets­Carbon­Reduction Initiative­and­had­its­targets­approved­in­2018. “Tork­is­committed­to­taking­a­lead­on­sustainability­–­helping­our­customers, their­employees­and­guests­to­do­the­same.” Visit www.torkusa.com/about/sustainability to learn more and download the Tork Sustainable Life away from Home Trend report.

Tork Sustainable Life away from Home platform pillars

“The­Tork­approach­is­built­on­the­three­pillars­created­by­Essity,­maker­of­the­Tork­brand,­and­are­ designed­to­contribute­to­a­more­sustainable­world.­Tork­is­focused­on­providing­sustainable­products­and­services that­improve­well-being,­create­more­from­less­and­contribute­to­a­circular­society.­­The­new­Tork­Sustainable­Life­ Away­from­Home­platform­is­designed­to­contribute­to­a­more­sustainable­world.

“Our­ambitions­for­2030­are­set­to­meet­our­overall­Essity­corporate­sustainability­strategy,­and­our­Tork­goals.­ On­well-being,­we­aim­to­have­60­percent­of­all­Tork­innovations­to­be­people­innovations.­These­are­innovations­ that­contribute­social­benefits­for­customers,­consumers­and­society.­Additionally,­we­are­committed­to­ ensuring­that­our­Tork­products­will­have­a­33­percent­lower­environmental­footprint

“Tork­has­long­been­a­forerunner­in­sustainability­in­the­Professional­Hygiene­sector.­With­innovations­that­allow­the­ end-customer­to­reduce­consumption,­cut­carbon­emissions­and­minimize­waste,­Tork­helps­businesses­ reach­their­own­sustainability­targets.”­The­following­are­examples­of­the­three­pillars:

Well-Being:­Tork­Clean­Care™­Program­has­numerous­hygiene­tools,­tips­and­global­insights­for­ improving­hygiene­for­better­business.­In­2018,­Tork­trained­175,000­people­on­better­hand­hygiene.­

more from Less: Tork­Coreless­Bath­Tissue­has­an­11­percent­lower­carbon­footprint­and­82­percent­less­

packaging­waste.5 Tork­PeakServe®­provides­double­the­towels­you­can­carry­and­store­as­they’re­compressed­by­50­percent.6

circularity: Closed­Loop­Recycling­in­North­America­enables­customers­to­turn­recycled­office­paper­into­locally­manufactured

third-party­certified­paper­hand­towels­and­napkins,­helping­our­customers­close­the­loop­on­their­paper­waste.­For­the­University­ of­Vermont,­the­program­has­helped­divert­over­15,000­cubic­feet­of­office­paper­from­traditional­recycling­which­means­they­have avoided­the­burning­of­75,000­gallons­of­oil­and­cut­12,000­pounds­of­air­pollutants­from­transportation­and­production.7

for more information, visit www.torkusa.com.

1. https://hbr.org/2016/10/the-comprehensive-business-case-for-sustainability 2. Nielsen Global Sustainability Report, 2015 3. MIT as quoted in https://www.huffingtonpost.com/steven-cohen/sustainability-by-the-num_b_2158104.html?guccounter=1 4. https://www.weforum.org/agenda/2017/03/how-going-green-can-help-the-planet-and-your-profits/ 5. Based on a Life Cycle Assessment (LCA) for Tork Toilet paper, on the European market, conducted by Essity and verified by Swerea IVF 2017 6. Compared to Tork Universal refills and folded towel dispenser 552020. 7. Based on epa.gov industry data.

January/February­2020 —­Maintenance­Sales­News —­51


New From Bullen

Vinyl Tile Cleaning Solution Line, Extends

The­Bullen­Companies­has­announced­its­new­luxury­vinyl­tile­cleaning solution­line,­Extends,­under­its­One­Up­brand.­ Luxury­Vinyl­Tile­requires­special­products­and­procedures­to­protect­its wear­layer­and­yield­the­lowest­cost­to­maintain. The­Extends­products­will­provide­a­better­looking,­longer­lasting­floor at­the­lowest­cost­of­maintenance.­

new pig introduces adhesive-Backed pig® Safety Border mat

New­Pig’s­exclusive­adhesive-backed floor­mat­combines­hi-viz­border­pattern­with­high-traction­walking­surface. New­Pig­Corporation,­a­provider­of products­ to­ control­ leaks,­ drips­ and spills,­now­offers­the­PIG®­Safety­Border­Mat.­ Designed­ to­ provide­ a­ no-slip­ path for­foot­traffic,­the­mat­combines­three key­ components­ to­ upgrade­ floor safety: •­Adhesive­ backing­ minimizes­ trip hazards­ –­ mat­ stays­ in­ place­ with­ no shifting,­bunching­or­flipping­over; •­Hi-viz­yellow­and­black­pattern­provides­safer­walkways; •­Absorbent,­high-traction­top­layer creates­a­safer­walking­surface. The­PIG®­Safety­Border­Mat­is­extremely­ durable­ –­ built­ to­ last­ up­ to

From ACS

three­months­and­peels­easily.­Its­highly efficient­ absorbent­ top­ traps­ dirt,­ salt and­ moisture­ to­ keep­ it­ from­ being tracked­around,­and­it­will­stick­to­most commercial­ floor­ surfaces,­ including concrete,­VCT,­linoleum,­ceramic­tile, quarry­tile­and­laminate­flooring.­In­addition,­it’s­easy­to­clean­–­just­sweep, vacuum,­ mop,­ shop/wet­ vac­ or­ run­ a floor­scrubber­over­the­mat­and­it­won’t budge. Tested­and­certified­by­the­National Floor­ Safety­ Institute­ (NFSI):­ when used­as­part­of­a­floor­safety­program, high-traction­surfaces­such­as­the­PIG® Safety­Border­Mat­have­been­proven­to reduce­slip-and-fall­claims­by­as­much as­90­percent. To­learn­more­about­New­Pig­and­its products,­visit­www.newpig.com.­­

Double Scrubble pad a double duty, light and medium scrubbing power in one pad.

Dubble­Scrubble­is­a­two-sided, non-woven­hand­pad. •­White­Light-Duty­Side­is­great for­delicate­surfaces­that­can­scratch easily­ such­ as­ Teflon®,­ Silverstone®,­Plexiglas®­or­other­sensitive­surfaces; •­Green­medium-duty­side­is­great­for­scrubbing­pots­and­pans­or­tough stains­that­need­extra­power; •­Hourglass-shaped­to­fit­your­hand’s­grip; •­Curved­ends­to­reach­inside­round­corners;­and, •­Manufactured­using­UL®­Validated­100­percent­PET­recycled­pad material. For­more­information,­visit­www.acs-cp.com,­or­call­800-222-2880. 52 —­Maintenance­Sales­News —­January/February­2020

To­learn­more­about­One­Up­Extends,­email info@bullenonline.com, call­(610)­534-8900,­or­visit­www.bullenonline.com.

aBco pds. acquires aL-Based manufacturer

ABCO­Products,­based­in­Miami,­FL,­has­acquired­Crystal­Lake­Mfg.­Inc., an­established­manufacturer­of­textile­products,­cleaning­tools­and­accessories. The­acquisition­was­completed­December­23,­2019. Established­in­1935,­Crystal­Lake­is­headquartered­in­Autaugaville,­AL, servicing­the­business­needs­of­more­than­150­wholesale­distributors. “The­value­proposition­put­forth­in­the­acquisition­is­based­on­optimizing vertical­integration,­manufacturing­capabilities­and­an­expanded­product­portfolio­which­will­position­each­Crystal­Lake­distributor­to­deliver­value­to­endusers­as­well­as­growth,”­according­to­Carlos­Albir,­president­of­ABCO. ABCO­Products­recently­was­awarded­the­Green­Seal­GS-20­Advisory­Certification­for­textiles­as­the­company­has­shifted­its­resources­into­manufacturing­high­performance,­cost-effective­cleaning­tools­with­a­commitment­to sustainability. For­more­information,­phone­ABCO­Products­at­1-888-694-2226­or­visit www.abcoproducts.com.

Dpa Buying group: continued from page 32

group­only­partners­with­a­limited­number­of­vendors­in­each­product­category,­so every­relationship­is­mutually­rewarding.­ Joining­DPA­also­makes­it­easier­for­suppliers­to­manage­their­distributor­accounts,­because­the­entire­group­partakes­in­one­simplified­national­DPA­program. DPA­is­able­to­work­closely­with­preferred­suppliers­to­achieve­their­strategic­sales results. The­group­offers­an­Annual­Buying­Conference­that­guarantees­interaction­with every­attending­distributor­and­additional­opportunities­to­access­new­industry­segments.­There­are­also­several­marketing­opportunities­available­including­broadcast emails,­member­mailings­and­coordinated­promotional­opportunities­at­no­cost­to the­manufacturer.­A­Group­Label­Program­(regional­and­national)­is­also­available for­interested­suppliers.­ DPA­strives­to­keep­distributors­informed­about­new­supplier­developments­and­product­innovations.­In­this­way,­DPA­suppliers­and­distributors­are­“Totally­Connected.” “We offer YoU more” The­DPA­Buying­Group­is­located­in­Cincinnati,­OH,­with­a­Financial/Administrative­Office­in­Naples,­FL. Please contact DPA or visit www.DPABuyingGroup.com for membership information. Phone: (800) 652-7826; E-mail: DPA@DPABuyingGroup.com.


Q4 industries:

continued from page 16

ing­opportunities­for­our­employees­to­grow­within­the­organization­and­to take­on­increasing­responsibilities.” As­is­the­case­with­many­companies­across­the­board,­low­unemployment rates­in­the­U.S.­are­making­it­difficult­to­find­good­employees. “We­ definitely­ have­ a­ difficult­ time­ finding­ salespeople,”­ Jacobs­ said. “However,­once­we­have­the­opportunity­to­interview­a­potential­addition, we­are­pretty­successful­in­attracting­him/her­to­the­company,­because­of­the focus­ we­ place­ on­ maintaining and­promoting­within.”

T

THe SHoWroom iS an inTegraL parT of THe Q4 faciLiTY

he Q4­ Industries’­ threeroom­showroom­is­one­of the outstanding­features­of the­company’s­facility,­as­well­as its­centralized­location. “We­ have­ one­ of­ the­ largest showrooms­ in­ the­ city,”­ Jacobs said.­ “There­ is­ one­ room­ dedicated­ to­ displaying­ and­ selling equipment.­ We­ have­ another room­ dedicated­ to­ food­ service and­ warewash­ products,­ and­ a third­room­contains­our­core­janitorial­offerings. “We­have­a­thriving­walk-in­business.­We­are­able­to­provide­virtually­any product­a­walk-in­customer­might­need.” The­room­that­is­dedicated­to­the­company’s­core­janitorial­products­is­also where­Q4­conducts­in-house­training­sessions.

“We just try not to say ‘no.’ If it is good for the customer, it is good for us.”

“We­are­set­up­to­provide­in-house­training­for­our­staff,­as­well­as­our­customers,”­Jacobs­said.­“We­bring­in­customers­on­a­regular­basis­to­conduct­training.­We­have­a­classroom-type­setup.” Q4­also­trains­customers’­staffs­at­their­facilities,­including­for­first,­second­and­third­shifts. “We­represent­one­of­the­automakers­here­in town,­and­we­have­conducted­training­for­their second­and­third­shifts­many­times­throughout the­years.­I­don’t­view­that­any­differently­from our­ability­to­deliver­to­a­customer­in­the­evening or­on­Saturday­and­Sunday.­We­just­try­not­to­say­‘no.’­If­it­is­good­for­the­customer,­it­is­good­for­us. “I­came­out­of­an­accounting­background,­where­we­had­nothing­to­sell­other than­service,­which­is­still­my­focus­at­Q4.” Q4­is­located­just­off­Interstate­35.­In­addition­to­I-35,­the­Kansas­City­area is­crisscrossed­by­several­freeways­including­I-70,­I-49,­I-29,­I-435,­I-635 and­I-470.

“We­are­centrally­located­and,­via­the­interstate­system,­we­are­able­to­reach customers­very­quickly,”­Jacobs­said. Q4­puts­seven­trucks­on­the­road­for­deliveries­from­its­fully-stocked­inventory­maintained­in­the­company’s­about­12,000-square-foot­warehouse.­Inventory­is­tracked­using­state-of-the-art­software. Q4’s­drivers,­as­well­as­any­employee­who­interacts­with­customers,­wear­apparel­with­the­company’s­logo,­along­with­the­logo­of­Sporting­Kansas­City, which­is­a­Major­League­Soccer­(MLS)­team. “Our­apparel­is­‘co-logoed,’­so­to­speak,­as­we­are­the­official­supplier­and sponsor­of­Sporting­Kansas­City,” Jacobs­said.­

“It is our goal to make sure our customers know about products that would be beneficial to their businesses

k

a BrigHT fUTUre

eeping­the­four­Qs­front and­center,­as­well­as­its highly-trained­ staff­ and the­ vendors­ it­ has­ chosen,­ have been­the­major­components­of­the company’s­success­over­the­years, Jacobs­said. “Our­staff­is­a­team.­The­team must­buy­into­the­four­Qs­and­the level­of­service­we­provide.­Furthermore,­the­vendors­have­to­believe­ in­ you­ —­ it­ is­ all­ a partnership,”­he­said.­“I­learned many­ years­ ago­ there­ are­ five components­of­business:­Getting the­customer,­delivering­the­product,­billing­the­customer,­collecting­from­the­customer­and­taking­care­of­your­staff. “The­challenge­is­to­do­all­five­the­very­best­we­can,­because­they­are­all important­to­the­growth­and­stability­of­the­company.” Another­factor­Jacobs­attributes­to­the­company’s­ongoing­success­is­its membership­in­a­buying­group. “Joining­a­buying­group­is­one­of­the­things­that­has­catapulted­us­to­the next­level.­It­is­one­of­the­best­decisions­we­have­made­as­a­company,”­he said.­“The­future­is­unlimited.­We­see­continued­growth­each­year­to­come. When­we­go­to­trade­shows,­we­often­hear­the­opposite,­but­I­am­not­willing to­believe­that,­because­history­tells­me­if­you­have­the­right­team,­the­right vendors­and­the­right­focus­for­customers,­there­is­tremendous­opportunity ahead.

before they have to ask

us about them.”

“Our staff is a team. The team must buy into the four Qs and the level of service we provide. Furthermore, the vendors have to believe in you — it is all a partnership.”

“The­economy­in­the­Kansas­City­area­tends­to­not­have­the­big­‘ups’­and the­big­‘downs’­that­other­markets might­have.­Therefore,­we­have­had­good solid­growth­each­year.” Contact: Q4 Industries, LLC, Pine Ridge Business Park, 8261 Melrose Drive, Lenexa, KS 66214. Telephone: 913-894-6240. Email: customerservice@q4industries.com. Website: www.q4industries.com.

new Sales and marketing Specialist for nexstep

Cayleigh­Gibbons­has­joined­Nexstep­Commercial­Products­as­its­sales­and­marketing­specialist.­Gibbons­recently­graduated from­Edinboro­University­in­Edinboro,­PA,­with­a­Bachelor­of­Science­degree­majoring­in­business­administration­with­a­concentration­in­marketing. She­was­a­member­of­the­university’s­women’s­soccer­team­and­a­member­of­the­Marketing­Club. She­was­born­and­raised­in­Fairview­Park,­OH.­She­recently­moved­to­Dayton,­OH,­with­her­fiancé,­Dylan,­who­is­an­airman­stationed­at­Wright-Patterson­Air­Force­Base.­She­will­help­expand­Nexstep’s­marketing­presence.­ Nexstep­National­Director­of­Sales­&­Marketing­Erin­E.­Busch,­said,­“Cayleigh’s­positive­energy,­professionalism,­creativity­and­enthusiasm­make­her­a­great­asset­for­Nexstep.­We­are­thrilled­to­have­her­on­our­marketing­team.” She­works­out­of­Nexstep’s­Corporate­Office­in­Springfield,­OH.­Nexstep­Commercial­Products­is­the­exclusive­licensee of­O-Cedar.­For­more­information­about­Nexstep­and­its­products,­visit,­www.ocedarcommerical.com.

January/February­2020 —­Maintenance­Sales­News —­53


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MAINTENANCE SALES NEWS ADVERTISERS’ INDEX

201 E. Main St. • P.O. Box 130 • Arcola, IL 61910 Ph. (217) 268-4959 • Fax: (217) 268-4815 rankinmag@consolidated.net

acS industries, inc. ..............................2

kruger products ..................................18

Bro-Tex, inc..........................................46

nexstep commercial products.............9

aluf plastics ..........................................11

apc filtration, inc..............................44

Bullen companies, The .........................8 DDi System...........................................39

m2 professional cleaning products ..21 new pig .................................................12

pic Business Systems..........................41 pro-Link................................................31

DordenSqueegee ..................................45

rJ Schinner..........................................13

gift Sales company.......................44, 46

Tork .........................................................7

Dpa Buying group..............................33

expanded Technologies.........................3 golden Star ..........................................14

Ha-Ste manufacturing, inc. ...............16

Haviland corporation.........................10

intercon chem./clearly Better ....28, 56 J&m Technologies ...............................35

Sörbo products.....................................15

STep1 Software Solutions..................40 U.S. Battery ..........................................55

Universal Business Systems................37 von Drehle...............................................5

Xynyth...................................................17

Zephyr manufacturing .......................47

54 —­Maintenance­Sales­News —­January/February­2020

maintenance Sales news

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