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Maid2Clean Franchise Package - No other Franchise offers more! The Franchise costs of ÂŁ9,999 + VAT cover the following benefits to to the Franchisee as outlined in the financials in the cashflow below.

The 25 Point Maid2Clean ÂŽ Turnkey Franchise Package to compare with our competitors 1. Massive exclusive trading area c100k households 2. Local advertising to get you started 3. Subsidised Yellow Pages & Yell Advertising 4. BFA Approved agreement 5. Initial Head Office training including: advertising, client acquisition, database management, interviewing, billing, accounts, filing & admin. Learn the business directly from the Franchisor. 6. Personalised training and mentoring for every franchisee 7. Marketing plan for your business & national advertising & marketing support 8. Rapid Start up & nurturing programme incorporating a personal visit from Franchisor. 9. 2-months initial cleaner & client marketing acquisition programme paid for 10. Minimal risk set up - launch assistance provided at your site giving your business 100% undivided focus allowing you to run the business from the start 11. Pre-launch marketing campaign to promote your business 12. Post-launch national advertising campaign 13. Business Plan with on site launch support 14. Cleaner training information 15. Comprehensive operations manual on CD 16. Business forms and letters 17. Stationary to include 500 letterheads and 50,000 leaflets 18. 20 Maid2Clean ID Badges 19. Client/Cleaner Contract forms 20. Superior Online Client Communication interfaces 21. Your franchise advertised on our website 22. 24 hour access to our Franchisee Forum & Knowledge base, 365 days/year giving you continual help, guidance and assurance 23. Bespoke Maid2Clean ÂŽ Client & Cleaner Database 24. Comprehensive Ongoing help and support daytime, evening & weekend support for all franchisees.

25. Obtain immediate customer affinity and recognition with the best name in the business (we provide what our trademarked name says)


Maid2 Clean Franchise Package Costings Initial investment Franchise Package (A) Licence Fee Operations Manual - on loan Training & Opening Support Training (Hotel)

NB Figures in red are used to launch franchisee's business

Operational Launch Costs (B) Launch Leafleting & Staff Advertising - N.B. Monies in red are not paid to the Franchisor. This money is maintained by the Franchisee in the Franchisees Bank Account & used to fund initial operational costs (leaflets, stationery & advertising etc). These are shown in red in the Cashflow.The figures and information set out are purely illustrative. They do not represent any representation or guarantee that these are the costs that you will incur because costs vary from franchise to franchise.

Guidance Notes No.

£

1 1 1

5,999 ---1,999 248

Total (A) 2

£8,246 953

2

Business Stationery & misc. costs Business Insurance

2 2 Total (B) Please note: current investment level of the Maid2Clean Total Franchise Package & Franchise Package and Operational launch costs is for a Launch Costs (A+B) strictly limited period only and this will be increased to £12,450 in Excluding VAT

250 550 1753.00 9999.00

2009.

VAT Total (A+B) Iinclusive of VAT

1499.85 11498.85

Note - the following costs are an indication only. Some costs may not be applicable at all if you have any if the items listed, but equally costs can be higher.

Potential Establishment Costs Computer Hardware & Software Telephony & Equipment Furniture

3 3 3 Total

400 100 200 £700

4 4 4 Total

600 250 2,000 £2,850

5

£15,049

Other Potential Costs Note - the following costs are an indication only. Some costs may not be applicable at all if you have any if the items listed, but equally costs can be higher.

Legal & Accounting Fees Miscellaneous Items Working Capital Provision

Possible total Investment All amounts are excluding VAT where applicable unless stated

The figures and information set out are purely illustrative. They do not represent any representation or guarantee that the figures or any other aspects will be achieved. The success of a franchise is linked to many factors such as the location, ability of the franchisee and resources devoted to the franchisee. It is recommended that Franchisees seek advice and assistance from business advisers when preparing their business plans. Maid2Clean is happy to provide information to assist the Franchisee and its business advisers but it is essential that Franchisees make their own assessment as to the potential of the business opportunity.

1,753 1900


Maid2 Clean P&L Illustration Note - See corresponding Example Guidance notes number Year 1 £ SALES Average No Permanent Customers Sales hours cleaning Agency Commission £2.50 per hour Agency Commission £20 per visit Gross Profit Gross Profit % Management Service Fee Net Income % of Turnover

Example Year 2 £

Example Year 3 £

51.5 8034 20085 840 20925 100.0% 1569 19,356 96.4%

100 15600 39000 400 39400 100.0% 2955 36,445 93.4%

150 23400 58500 500 59000 100.0% 4425 54,575 93.3%

5 6 7

0 0 550 550 -2.7%

0 0 550 550 1.4%

0 0 550 550 0.9%

Wages & NI Employment Costs % of Turnover

8

0 0 0.0%

0 0 0.0%

7,000 7,000 12.0%

Local Marketing

9

1,125

2,500

2,500

1% 301 1,426 7.1%

1% 585 3,085 7.9%

1% 878 3,378 5.8%

580 400 1760 0 865 3,605 17.9%

900 420 1,848 0 250 908 4,326 11.1%

900 441 1,940 0 263 954 4,498 7.7%

5,581 27.8%

7,961 20.4%

15,425 26.4%

13,774 68.6%

28,484 73.0%

39,150 66.9%

OVERHEADS Rent & Rates Light, Heat & Water Insurance Occupancy Costs % of Turnover

National Marketing Levy National Marketing Levy @ 1.5% Marketing Costs % of Turnover Motor Vehicle Petrol Telephone & Fax Printing, Postage & Stationery Accountancy Bank Charges Sundries Total Other Costs % of Turnover

1 1b 2 3 4

10

11 12 13 14 15 16

Total Overheads % of Turnover OPERATING PROFIT Operating Profit %

The figures and information set out are purely illustrative. They do not represent

17


Note All figures are approximate & for guidance purposes only.

Cash Flow Illustration The figures and information set out are purely illustrative. They do not represent any representation or guarantee that the figures or any other aspects will be achieved. The success of a franchise is linked to many factors such as the location, ability of the franchisee and resources devoted to the franchisee.

Year 1 Franchise Fee Return £1,900

New customers every month

Average no. of hours

8 One off Blitz

3 x £20 per clean

Based on hourly rate

£

2.50 j 65 0 65

j 358 40 398

a 650 80 730

40 25 120 120 600 550 30 30

40 25 120 120 0 0 30 20

50 30 60 60 0 0 20 20

50 30 90 60 0 0 20 20

50 30 65 60 0 0 20 20

50 35 65 60 0 0 20 20

50 35 65 60 0 0 20 20

50 35 75 60 500 0 20 20

0

30

55

77

99

121

143

0 248 1763

6

11

15

20

24

391

306

362

363

395

Net

-1698

7

424

660

Cumm

-1698

-1691 -1267

-607

Cumm

-248

quarterly Gross

Car Exps Telephone exp Worker Adverts Client Leafleting Printing costs Insurance Stationery & Post Misc costs Management Franchise Fee (7.5% Gtoss Turnover) National Marketing Levy (1.5%) Hotel (Training) Costs

ROCE % Net profit as % of T/o

NB Areas shown in red are paid from initial franchise investment

s o n 943 1235 1528 80 80 80 1023 1315 1608

d j f 1820 2113 2405 80 80 80 1900 2193 2485

m 2698 80 2778

a 2990 80 3070

m 3283 80 3363

Total 20085 840 20925

50 35 90 60 0 0 20 20

50 40 90 60 0 0 20 20

50 40 90 60 0 0 20 20

50 40 90 60 0 0 20 20

580 400 1020 840 1100 550 260 250

164

186

208

230

252

1046

29

33

37

42

46

50

421

957

499

530

556

583

314 248 7125

952 1213

1479 1235 1986

2248

2514

2780

13800

345 1558

3037 4272 6259

8506 11020 13800

294%

152%

440

585

1246 2197 3410

4889 6124 8111 10358 12872 15652


Maid2 Clean Forms & Letters Form/Letter Description Printer Quote Printer Quote request letter (Leaflet) Sample Printer Letter Sample Printer Letter Variation 2 Sample Printer letter Variation 3 Sample Printer letter Variation 4 Advertising form Competitor Information form Billing Client Letter Manual Database Form - If no computer is used Daily Message Sheet Send cheque to suppliers Label Supplier Letter

Form/Letter File Name PQ

Control Sheet of Leaflet Areas Mandate 2 hours (based on £2/hour agency fee) Mandate 3 hours (based on £2/hour agency fee) Mandate 4 hours (based on £2/hour agency fee) Mandate 5 hours (based on £2/hour agency fee) Mandate 6 hours (based on £2/hour agency fee) Mandate 7 hours (based on £2/hour agency fee) Mandate 8 hours (based on £2/hour agency fee) Mandate 9 hours (based on £2/hour agency fee) Mandate 10 hours (based on £2/hour agency fee) Leaflet Design Copy for Printer Sample Copy for cleaner leaflet Vacancy Postcard for shop windows Blank Monthly Mandate Blank Quarterly Mandate Letter to Steepleprint for 'Complete the terms' stamp

Leaflet Area Form.xls

Leaflet enquiry letter Leaflet Payment form

LF LR

16 24 25 26 80 Advertising form.xls Competitor Info Form.xls Forml.l.em.doc Manual Database Form - If no computer is used.xls message sheet (1).xls B1 steepleprint.doc

2@52_M2c_BAN_.XLS 3@78_M2c_BAN.XLS 4@34.67_M2c_BAN_TKA.XLS 5@43.33_M2c_BAN_TKA.XLS 6@52_M2c_BAN.XLS 7@60_67.xls 8@69_33.xls 9@78.xls 10@86_66.xls M2c_le~7.doc Cleaners Wanted.doc vacancypostcard.doc Blank Mandate monthly.XLS Blank Mandate Quarterly.XLS F6


Letter to non-competitor to suggest joint leaflet distribution Letter to mailbox & answering service supplier Client incurred agency fee if decides not to go ahead Client Instruction Form Cleaner application letter Cleaner application letter variation 1 Bankers New Blitz Pay now Blitz cleaner 1 off billing letter - Blitz Back-up Blitz billing letter - variation Blitz billing letter - 2 weeks cleaning Receipt Client - Acknowledgement of cancellation (client tried to back-date cancellation to avoid termination notice) Cleaner reference details for client Capturing worker & Client enquiries at accommodation address How mandates are calculated (Sample document based on ÂŁ2 per hour agency fee) Client Business Tradinfg Arrangement Client Information Overdue Mandate Return Apology no worker at moment (Not Paying) Non availability - now fixed up Courtesy letter - no worker at Present Not completed BTA form Spring clean invoice Client invoice - from request variation Leafleting Service provision letter Apology no worker at moment (Paying) Acknowledgement of cancellation Changing number of hours

chemdry.coc FD 81 Client Instruction Form_M2C.xls Bd 27 BV B4 C0 Bz BU 35 37

38 F9 Fax of calls from accommodation address.xls

mandatesheet.xls TERMS&C16.DOC cliinfo1.doc AH AW AY KL RT D7 56 leaflet.doc AU AK Bk


Change of Hours Letter Info. Pack only letter Explains why we don’t accept cash Unable to contact client You have incurred Agency Fees Will return Keys when paid Agency fees No BTA but still contract Client billing letter sent Rec'd Cheque - You must return Mandate Reminder Letter Return Terms of Agreement Billing than 3 hours Follow less up Are you happy with service Client Billing letter £5.25 Referral letter New Billing Letter £1.85/hr & 4.00 Cleaner Regret letter Chase up letter if used worker billed at blitz rate Informing client that her worker is leaving & agency is in process of obtaining new worker Blitz letter - threatening court action Response to request to pay by cheques Statement of account letter Charging client for blitz fee as used worker but did not wish to continue with agency on mandate system Worker Earnings form Worker Application form Application letter for workers Information for Cleaners document Bank Holiday Policy explanation to client 2nd Chase up letter Sending invoice to client Invoice for 32 weeks cleaning work Follow up blitz job Allows monthly payment (if 4 or more hours/wk)

Bu IP TQ DE DG 43 48 E1 D1 ST NP E3 FU EH 17 EH EG 60

98 A7 DK DL

DV Worker Earnings form.xls Maid2Clean worker application form.doc cleaner application letter_m2C.doc Clnrinfo.doc 41 BR CI DF C6 45


Sample Advert control Sheet 1 Adverts-Stockport Express.doc Sample Advert control Sheet 2 stockport.doc Sample Advert control Sheet 3 northwich Sample Advert control Sheet 4 Advertising form Sample Copy for adverts Other cleaner interview Questions Referral form for clients Status of account letter Travel vouchers letter Blitz follow up letter Overdue Letter Final Chase up letter Somerset House Letter Threat of Court action M/cr Evening News Ad Cleaner Reference Letter Cleaner reference letter Cleaner Reference Letter Variation Cleaner ref. Letter Worker reference request letter cleaner placement form Client Number Graph Client Payments Control Sheet Wills welcome letter Wills welcome letter Thanks for patience - interview son Client Buy Out of Agt With Agency Tel. No. is out of order Letter to cleaner not allowing to work privately bleach Incident Found cleaner working for client Return of keys Request Client to come back to agency

stretford.doc Advertising form.xls advertwording.doc interview.doc m2cref.doc 42 RF VG B6 B8 10 ME 59 62 63 V1 DW cleanerplacementform.doc Client Numbers.xls M2C_client_PAYMents.XLS 19 DA 44 23 CP D5 CB

How to record business mileage against the business

mileage2000.xls

Cleaner increase wages letter

PI


Letter to bank charging them for their over payments Cleaner wage increase letter

65 PK

Letter to accountants enquiry Complaint letter to bank that did not cancel mandates Insurance - letter explaining Insurance - letter regarding

75 66 88 90

Insurance explanation to client re. Liabilities of the agency A6 Letter to client's bank enclosing refund less charges Letter to Accountants explaining accounts details No refund if client not informed agency Response to client accusation of breach of contract Cant offer refund if can offer worker No to refund request if client not cancelled properly No refund - payment goes beyond termination date Client refunded but not paid us letter Response to client criticism of high agency fees Notification to client that their cheque has bounced Client Letter Re Bounced Cheque Cleaner not turning up Refund Letter Letter chasing client payment after paying successfully for several months the mandate payment just stopped Issuing final bill to client upon cancellation after finding they used more Ask client to claim refund from their bank as problem was caused by banking error Notice to client that Agency checks client payments when terminating the contract. No refunds given

DU Accounts Info letter M2C.doc 29

30 32 47 49 55 57 DY AB NU D3

F5

EZ

50

DZ C8


Can't offer refund No refunds given No refunds given Letter to angry client who feels let down for the insurance provided Cleaner ill - apology to client Refund letter with refund amount shown Clients continue to pay whether using service or not Client Refund request already paid to insurers Refund given as good-will gesture only Client cancellation but still owes agency money Benefits Agency Letter re. Worker info requests Benefits Agency Letter re. Worker info requests Variation 1 Benefits Agency Letter re. Worker info requests Variation 2 Client cancelled but owed agency money Client cancelled but owed agency money - variation

CG CK Cs

Wont keep accepting cheques Cleaner letter - contact us urgently Acknowledgement of cancellation - offering credit for weeks outstanding Challenge to client to supply copy of agency acknowledgement of cancellation when client requests refund. Refusal for refund - client not written to cleaner Client overpayment - cant offer refund (client been paying not Agency taking

77

EK AJ 46 DX 61 64 67 71

72

73 74 76

78

79

85 86

83

Acknowledgement of cancellation - after discovering client used more hours than agency was paid for 87 Client refund where client continues with worker FC


Cant issue refunds when client goes on holiday Cleaner taken more money than worked Cleaner lost keys - letter to concerned client Sincere apology letter Earnings Request letter No refunds given during periods where agency could provide another worker on an alternative day. Chase up letter to abusive client Letter of support to client with alleged cleaner theft Refund letter - less administration charges due to client not cancelling with their bank Refusal to administer refund client not cancelled to terms Refusal to administer refund client not cancelled to terms & owes agency money in notice period Client letter after agency discovery that client has used worker privately & never paid agency Chase up letter after discovering client has not been paying agency fees Client not cancelled with agency only worker so no refund applicable Refunding Bank less charges due to their mistake of overpayment Refund response - can only action if notified at the time Letter to client that used Blitz service & asked worker to work privately. DHSS letter re. Enquiry of worker hours letter to client's solicitor enclosing refund less charges Letter to client that used worker, gave notice & asked worker to work privately

FE 69 28 JO earnings request form.doc

89 91 92

93 94

95

96

97

99

A5 a9

DJ DM

DN

DP


Notice of suspension of cleaning service due to client not paying agency Notice of court action taken Worker Court witness statement Client letter of notice of court action Court Summons Version 1 County Court Summons Version 2 County court summons Version 3 County Court Summons Version 4 County Court Summons Version 5 Solicitor Letter - refusing claim for money as client not cancelled to terms Job description for assistant in the M2C office Blitz gardener £6.25 Gardener 1 off blitz £6.25 gardener Gardening billing letter Gardener/Sitter application form Bank Letter converting to limited company Gardener £1/hr Letter offering Cleaning Gardening & Sitting Services Details for administration vacancy Trainee Manager Interview Questions Cleaner increase letter Client Billing Letter

DR 34 33 58 01 04 13 14 18

70 m2c_Job Description.doc Bx 07 09 11 Intform.doc 82 12

All3svcs.doc TEC_Vacancy.doc manager_interview.doc cleaner increase.doc EM


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