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KPI improved Core customer needs

We have exceeded customer expectation in managing complete logistic solutions for a Heavy Engineering firm Account details

 August 2014 onwards  Initially started with warehousing; moved to primary and secondary OB in the Southern states  Inbound milkrun from suppliers in west to the manufacturing plant  Started own Hub & Spoke network Key value proposition  Single point of contact for all primary & secondary deliveries – Developed strategic partnerships with players providing last-mile delivery at all significant locations  Improved transit time  Better visibility  Lesser material handling reducing damages  Enabled on-time delivery via multiple initiatives – Developed checklist for all vehicles before dispatch to avoid flat tyre / breakdown – Introduced accident reviews

KPIs (% incidence)

2014

2015

On-time vehicle placement / ontime cargo pick

90

98

On-time delivery

75

90

Adherence to safety

95

100

Damages

2

0

“MLL has provided good service in terms of on-time vehicle placement, on-time delivery and has done a consistently good job in the last few months. On the billing side as well, the turn around time has been good.” - Operations Manager

Key achievements  Improved service reliability of own Hub & Spoke network in South from <88 to >95% in May-June 2015 1


Improved service reliability of own hub & spoke network in south to 95% in may june 2015