Business Development | Tubman Heating
Boilers and burner specialists When new owners take over a company with a long and rich history there can often be an unsettling period of change for the staff and customers. But for Tubman Heating the transition was well received. Chris Callen has been at the helm of Tubman Heating for just over a year now and the change of hands has been smooth sailing all the way. Chris took over ownership from Brian and Margaret Tubman, who had run the business since 1984. The husband and wife team built a solid reputation as the best boiler and burner installation and service business in the country for 30 years. It was a reputation Chris was all too happy to front and enhance. Chris says the ‘new’ company has been “warmly welcomed” and the customers have been terrific. He says the first year has been
source ticking over in top shape. Chris says their customers come from a wide variety of commercial and industrial industries with one common denominator, they all need heat. “We have a big group of customers who manage facilities, such as schools, universities, hospitals, pools, prisons, churches, event centres, fitness centres, retirement villages, hotels and apartment buildings.”
spent “gaining familiarity, understanding customers’ needs, bonding with the team, reviewing processes and managing the cashflow”.
We also look after a wide variety of customers involved in production, such as commercial bakeries, meat and animal products processors, dairy factories, saw mills, beverage plants, growers, vineyards and other manufacturers. We’re also involved with the transport, automotive, aeronautical and marine sectors.”
While the core technical team has stayed the same, he has made a few improvements to the business to speed up communication and job efficiency to benefit each customer’s experience. “We have introduced SmartTrade job management software which allows us to switch from paper-based systems to ‘data in the field’, we’ve changed the company’s structure to include an operations manager, a service co-ordinator and a sales manager and we’ve revised the company’s image.
Boilers and burners Tubman Heating has a team of qualified and experienced personnel who can design, install, commission, service and maintain heating systems, boilers, burners and associated equipment using a wide variety of fuels. A breakdown, especially in the middle of winter, can turn your building into an icebox or bring your manufacturing process to a halt, resulting in costly production down time. Tubman Heating can organise a maintenance schedule for you, tailor made to your building and operating requirements. Installation or commissioning of new boilers can be carried out by our experienced trained personnel.
By law, steam boilers must have an annual survey. They can organise this for you. Tubman Heating service maintain all brands of burners on all fuels: Natural gas, Butane gas, Propane gas, Bio fuels, Diesel fuel, Heavy oils, Wood chip, Wood pellets and Coal. Chris says boilers offer many advantages compared to other heating sources such as heat pumps. “Boilers are often the only option for a heat source in large buildings. In some situations they compete with heat pumps but are overall more fuel efficient, less prone to breakdown, less complex and have a lower cost of ownership.”
Big business A number of large businesses throughout New Zealand and the South Pacific rely on Tubman Heating to keep their heating
Now that Tubman Heating has celebrated the one year mark under new ownership Chris is turning his sights to the future. He says the “intention is to stay number one in the boiler and burner industry, to grow and to prosper.” To achieve this goal he acknowledges they need to work hard at quality, continue to hire the best people in the trade and stay abreast of industry changes. • Tubman Heating provide 24/7 service • They hold and maintain ISO 9001 Quality accreditation • They have their own workshop in Glenfield where they can handle small manufacturing or assembly jobs. AT
Tubman Heating 2/186 Target Road Glenfield Auckland T (09) 444 5076 E boilersystems@tubman.co.nz www.tubman.co.nz — Advertising Feature
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www.aucklandtoday.net.nz May/June 2014 55