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INCIDENT MANAGEMENT Maclear eGRC Suite™

An Efficient and Effective Standardized Investigation Process Overview Maclear's Incident Management solution offers applications for enterprise wide incident management. From capturing, monitoring and consolidating response procedures to managing investigations from ground up, the solution provides a central repository and a standardized investigative process for all types of corporate incidents. The information captured can be used to demonstrate the existence of a robust Incident Management process and can further be relied upon to defend possible legal actions. Investigations into recurring incidents can reveal important gaps which can act as an early warning system for the management to act.

Features •

Response Framework – Developing and establishing the

response strategy and procedures for personnel - what to do, whom to report, how to report etc •

Relativity – Incidents can occur due to vendors, assets,

processes, technologies etc. The system enables to decipher the relationship between the incident and the ignition point •

Preventive Action – Once the ignition point of the incident and

the entities affected are known, management can take appropriate action •

Dashboard Reporting – With real time reporting and dynamic

dashboards, the information is delivered in a cohesive format •

SaaS Deployment– The implementation as software-as-a-

service (SaaS) deployment enables fast secure access with the ability to move between environments With Maclear’s effective business intelligence reporting and easy to use dashboard mash-ups, the Incident Management Solution provides management with insight on policy violations and identifies training and awareness gaps which need to be addressed in order to reduce the number of incidents.

www.maclear-grc.com


Key Benefits

Module at a Glance

Determination of the Situation • Helps determine which organizational policy or regulation may have been violated

 Identifying the source of the incident, managing, mitigating and responding to any enterprise incident

Root Cause Analysis • Identifies which entities were involved, - vendors, employees etc • Catalogs the time of the incident to create a log and timeline of the actions • Records all pertinent information related to the incident - losses, recovery management and related incidents etc

 Analyzing the incident via a set investigative process to understand the severity and consequences

Details Gathering and Management • Gather, consolidate and secure details through interviews, research, surveillance and analysis Record Management • Provide a record for the purpose of verification of the incident and action steps • Enables analysis of the information for mitigations and violations • Facilitates remedial actions to be processed through proper legal channels Action Management • Determine corrective action and tie it to education and preventative measures

 Identifying the root cause of the incident by collecting information from different sources  Determine actions pertinent to the resolution of the incident  Assign investigators and legal representatives to investigate the incident  Dynamic reporting dashboard delivering realtime information in a cohesive format

Reporting Dashboard • A dynamic and cause focused reporting dashboard with business intelligence • Drill-down capabilities for each incident and the related components

Applications Incidents • Track ownership and responsibility including assigning investigators and legal representatives to the incident Response Procedures • Stores and maintains all procedures that must be implemented after an incident. • Leverages event driven response procedure - based on incident category and subcategories Facilities • This application is part of the Asset Management and BC/DR solutions and can be customized for the organization to track company facilities, associated business processes, other assets etc Internal Contacts • Provides the selection of internal resources involved with the incident

www.maclear-grc.com

About Maclear Maclear specializes in enterprise governance, risk and compliance (eGRC) solutions. Our core capabilities cover roadmap design, solutions scoping, design & implementation, training & awareness and solutions support. Our integrated holistic approach to eGRC helps drive efficiency, effectiveness and agility for our clients by minimizing risk and compliance threats, enabling process improvement, fostering collaboration and facilitating automation. Our client base spans industries including banking, financial services, insurance, healthcare, retail, manufacturing, education and energy. As a fastgrowing company, we have earned a reputation of delivering exceptional value to our clients through delivery of eGRC solutions and services at affordable prices.


Whistleblower • Facilitates anonymous and confidential reporting of any un-reported incident without the fear of retribution High Impact and Low Cost Model • SaaS based solution – Remote Access and No Hardware Costs • WYSIWYG functionality- Drag and Drop features ensure that no prior coding knowledge is required for customization • Easy learning curve- Intuitive user interface ensuring quick take up and minimal training requirement • Enterprise level rapid implementation- Data importing in minutes via Import Utility and APIs Reporting Dashboards and Access Management • Customizable access management by User(s), Roles, Records and Section • Dynamic and Real time reporting dashboards with advanced business intelligence, analytics and drill-down capability customized to each user's needs • Effective for senior management for decision making

To Learn More about Maclear eGRC Suite™ - Winner IRM Global Risk Award 2013 Visit: www.maclear-grc.com or Email: info@maclear-grc.com for more information or to view a Demo

www.maclear-grc.com

USA: +1 630 839 9214 UK: +44 2030062558 info@maclear-grc.com


Maclear egrc suite incident management