Mack rolls out the newest hero of the highway The Mack Anthem: Built for business, designed for drivers
A true blue Aussie: our Bulldog Mack Mack Trucks receives Australian Made status
Hooked for life TJS Transport’s Super-Liner “by far the best pulling truck the yard” 2017in | BULLDOG |1
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A true blue Aussie: our Bulldog Mack
Feature Keeping the
New Zealand Special
Mack At Work
04 Mack rolls out the newest hero of the highway
15 45 years of service and application excellence
06 Hooked for life
39 Proof is in the numbers 39 Tough like a hornet
16 Extra horsepower and trusted technology
10 Going west
46 Building our base: world’s best
18 Recovering a lost past
26 The best it’s ever been
20 A long term partnership
28 A perfect match
Community 32 Mack on the big screen 32 Biggest Brisbane convoy for kids
22 Mack the last port of call for TDL
We Are Mack 33 It keeps getting better
41 Mates helping mates
36 The final Mack road trip
41 Third generation manufacturer
40 More than just a slogan
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08 Karreman Quarries notches up its 400th Mack
30 Delivering to the bottom line 42 Keeping it in the family 48 You don’t go to the butcher to get bread… It’s the same with financing trucks
Delivering more for your business W
elcome to the Bulldog Magazine, a reflection on the success of our customers, business news and community stories in 2017.
Our customers work in many different locations and challenging conditions. They drive the longest roads, traverse the busiest highways and carry the heaviest loads, with the Mack family supporting them every kilometre of the way. In this edition we are proud to showcase our customers from across Australia and New Zealand, in a range of challenging fields and applications. These stories capture the tenacity of the people behind these organisations, and the unique ways in which they are building and supporting their local and national communities.
Highlights In September, Mack Trucks North America introduced Mack Anthem, the next-generation on-highway truck to their line-up. An Australian contingent attended the launch at the Global Dealer Summit in Allentown, Pennsylvania, to experience the new American legend that is built for business and designed for drivers. We proudly celebrated Mack Trucks receiving ‘Australian Made’ certification in November. Our Mack Trucks factory is a testament that automotive
manufacturing is not dead in Australia. The Wacol factory is where the tradition continues each Mack is meticulously designed and engineered to our customer’s specifications, then is brought to life by 450 dedicated employees.
We are Mack The name Mack Trucks has over a century of courage and determination behind it. We are part of the global Mack family who share a passion for building machines that help you do the impossible. For those who work at Mack, we stand shoulder to shoulder with our Mack family every day. Frank Dumay, Bryce Dixon and Don Hoey (retired), are part of that family and are just some of the hard-working people behind Mack Trucks, who are Born Ready to deliver the best for our customers, day in and day out. This delivery of excellence is why Mack Trucks has a reputation for being the American truck you can count on, a legacy that has continued since the first Truck arrived on Australian shores in 1919. As a nod to this legacy and our heritage, we offer you an invitation to see up close the legendary Mack Trucks that built Australia at The Mack Muster in Kyabram, Victoria on 17 & 18 March 2018.
The future is bright 2018 is an exciting year for Mack Trucks in Australia with an ever evolving product. We are constantly talking to our customers and looking at ways to make our trucks easier to drive and more practical to use in every application. This can be seen in our elite powertrain, with the MP10 engine offering better torque and grunt than any of our competitors; reducing fatigue and improving driving comfort with the mDrive transmission and our luxurious 60” sleeper. We also empower our customers with the tools to improve their productivity and reduce fuel consumption in their business, through the detailed reporting available in Mack Telematics. It is Mack’s technical advancements and business-partnership-thinking that has contributed to the success of our customers featured throughout the magazine. Enjoy reading the 2017 annual. We look forward to hearing your feedback and seeing you out there on the road in 2018.
We are Mack and we are BORN READY. Dean Bestwick Vice President Mack Trucks Australia
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t’s an Anthem for the people of Mack. Just like our favourite team’s song. Some of us sing under our breath, others tap along, and then there are the passionate ones… the ones that belt out the song at the top of their lungs. Whether you’re vocal about it or not, we all know the words and the tune. It’s all about pride. And that’s exactly what we have in the new American Legend, the Mack Anthem.
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Mack rolls out the newest hero of the highway O
n Wednesday 14th September, Mack’s frontline got their first look at the newest Mack truck at the Global Dealer Summit in North America, the homeland of Mack Trucks. Amid a spectacular light display, and a packed room in Pennsylvania, the Anthem took its place in the line-up of durable, reliable trucks that simply get the job done.
Built for purpose The Anthem is Mack’s next-generation highway truck. Born of the American spirit, Anthem’s bold design delivers serious aerodynamic improvements and a new interior that keeps drivers comfortable and productive. It’s the truck that will give Mack a new edge in the long-haul segment. But a global hero doesn’t just emerge overnight. Senior Vice President of Sales for Mack Trucks North America, Jonathan Randall, said it’s the culmination of years of research, design and refinement, building on a brand that built a nation.
“Here we are: a new day, a new start, a game-changer for our beloved Mack brand.” Denny Slagle, President of Mack Trucks
“Creating history is what Mack has done in 117 years of building trucks. For those who came before us, who built their businesses with Mack trucks, it was always about getting the job done.” Jonathan paid homage to the nearly 50,000 people streaming globally online, who worked tirelessly to get the brand to this moment. “So many people have been working so hard for a long while to get to this place. We are celebrating in the company of your colleagues and friends and, quite honestly, your family.”
A strong foundation to build on It’s a family that extends out to Australia, with our Aussie Macks built tough for the Australian roads. Just like in the US, Mack Trucks in Australia literally helped build this country. With similar industrious cultures and unforgiving terrains, North America and Australia share a common thread, with each truck specifically designed and manufactured to deliver application excellence in their respective regions. Vice President of Mack Trucks Australia, Dean Bestwick, said whilst the Mack Anthem is currently only for the North American market, Mack are committed to making it a reality for Australian
and New Zealand operators. “It’s a really exciting time for Mack Trucks. Mack has been going from strength to strength, both locally and globally, and the Mack Anthem is an insight into the future direction for Mack Trucks; and what a great looking future that is,” he said.
A view of the future Dean was among some of the first Australians to view the new Anthem truck. “What’s particularly exciting is the inclusion of a fully-integrated stand-up sleeper on the Mack Anthem, and it’s huge potential in the Australian and New Zealand markets. Whilst the North American Mack Anthem is primarily a serious on-highway truck, we feel there would certainly be a demand down under for a rigid version in vocational applications,” said Dean. “Like all global releases, we will not launch a product locally until we’ve extensively validated it in the unique and challenging conditions of the Australian and New Zealand markets.”
An uncompromising purpose Reflecting on the launch, Dean said the spirit of Mack is the same whether in the US, Australia or anywhere else in the world. “Mack Trucks are built for people; to support the hard working men and women that work tirelessly day in and day out, to get the job done. Our trucks are durable and reliable; our customers are passionate and loyal. Together, we are a part of the country’s history and a backbone to industry.” That spirit was summed up during a live performance of ‘Born Ready’ − a song custom-made for the Anthem launch by country artist Steve Moakler. He said the song was inspired by hardworking trucks and by his own grandfather who loved Mack trucks. “Mack is not only a truck, but a tradition!” Vice President of Global Marketing and Brand Management, John Walsh, said that’s why the name Anthem is a perfect fit. “We’re born of the American spirit and to me the name Anthem captures that spirit. Choosing a new truck name is a complicated process that involves trademark research, brand identification and ultimately, a gut feeling that the name matches the spirit of the truck,” John said. “This is our flagship, a sort of ode to the market and to the brand.” As noted by the President of Mack Trucks, Denny Slagle, Mack supporters are part of an important moment in Mack’s long and powerful history – a part of something special: the Anthem. “Here we are: a new day, a new start, a game-changer for our beloved Mack brand.”■
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MACK AT WORK
Hooked for life
rom a grandfather who loves what’s under its bonnet… to a dad who loves its looks, performance and reliability… to the kids who love its t-shirts and posters, TJS Transport’s Stewart family are sold on Macks.
“Its reliability has been faultless. We have an in-house mechanic who’s been doing its regular servicing every 20,000km. Not a single thing wrong,” he says.
Canberra-based TJS Transport has come a long way since it was founded 20 years ago. What started as a one-tonne ute operation around the Canberra area has grown into 32-fleet operation connecting Canberra to Sydney, Wagga Wagga, Tamworth, Port Macquarie and Newcastle.
“Of all our trucks, it’s become one of his favourites to work on,” laughs Joel.
Joel Stewart and his sister, Melissa, are now directors of the business started by their parents, Lyn and Terry Stewart. In February 2017, the company took delivery of its first Mack – a Super-Liner MP10. Joel explains that the purchase was a joint decision. “My dad loves Volvos and their running gear. I like trucks that have an American-style look with the chrome like the Mack has. So between the two of us, it seemed like a natural choice.”
Reliability that Mack’s known for Configured as a B-double pulling two tautliners exclusively on the Canberra-Sydney run, the new Super-Liner has already notched up 92,000 km. Right from the start, the truck has lived up to Mack’s reputation for reliability. 6 | BULLDOG | 2017
And it seems that TJS’s in-house mechanic is also sold on the Super-Liner.
“Not only has it been problem-free, but he tells me that it’s got by far the most room to work in and around of all our trucks.”
Not just salespeople Joel can’t speak highly enough of the sales and service team at Southern Truck Centre, Queanbeyan, in particular, Aaron Lewis. “Aaron was the one who sold us the truck. He’s such an easy guy to deal with,” says Joel. “After we spoke with him, he knew exactly what we wanted. Three months later, the truck turned up, built for purpose. He even managed to push out the length to within two inches of the 26-metre guidelines we had to stick to. “Something that has really impressed me has been the effort that the team at Southern Truck Centre have made to keep in touch. Rather than making a sale and then forgetting about us, we get a quick call every fortnight to make sure everything is good with the truck.”
“It’s by far the best pulling truck in the yard. With 65 horsepower more than any of the other trucks we have, nothing beats it” Joel Stewart, Director, TJS Transport
It’s all about comfort and ease Joel reserves the Super-Liner for just one driver. With him on the road five days a week clocking up 4,000 km, driver comfort is not negotiable. So when Joel ordered the Super-Liner, he made sure it was fitted with a 58” sleeper cabin. “The sleeper cabin is nice and roomy and has all the creature comforts. It really does,” he says, “but do you want to know what I like most?” he asks. “That upright fridge in it… It wins by a mile!” he answers laughing.
Sheer horsepower means faster travel times For Joel, one of the standout features of his Super-Liner is the 685 horsepower that it delivers. “It’s by far the best pulling truck in the yard. With 65 horsepower more than any of the other trucks we have, nothing beats it,” he explains. Like the sleeper cabin, Joel sees the main advantage of the extra horsepower to be driver comfort. “The Canberra-Sydney roundtrip normally takes about six hours. The extra horsepower that the Super-Liner delivers has shaved about half an hour off that trip. The driver needs to take less breaks and arrives more refreshed,” he says.
mDRIVE – it makes a truck drive like a car Joel’s Super-Liner is fitted with mDRIVE, Mack’s automated manual gear box. It ticks yet another box. “It makes the truck so much easier to drive. I’m not exaggerating when I say it drives more like a big car than a truck. That’s why my driver loves it. “Not only does our driver arrive more refreshed, but because he’s not focused on changing gears, mDRIVE also lets him concentrate more on the road. Driver safety is big deal for us. Anything that adds to it is something we want to be a part of,” adds Joel.
A family affair Joel saves his last words for a third-generation love affair with Macks. “Not only is my father sold on this truck, but the kids are also getting in on the act. We’ve actually named the truck ‘Calm bet’ – each letter being the first letter of my seven kids!” laughs Joel. Judging by all the hats and t-shirts that his kids have collected, Joel thinks there’s a distinct possibility that a third generation is just waiting in the wings to be a part of the Mack family. “Once you’re hooked, you’re pretty much hooked for life. And it’s looking more and more like the kids are hooked. In fact, I’d say it’s more than a calm bet, it’s pretty much a sure bet!” ■
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MACK AT WORK
Karreman Quarries notches up its 400th Mack 40 years and 400 Macks later, there’s no looking back for Karreman Quarries.
n 24 July 2017, Brisbane-based Karreman Quarries took delivery of its 400th Mack truck. The relationship with Mack goes back more than 40 years when co-founder Dick Karreman was convinced to buy his first Mack – a six-cylinder Flintstone. From its beginnings in 1970, Karreman Quarries has grown from a two-truck operation carting mineral sands on North Stradbroke Island, to become south-east Queensland’s leading supplier of road base, asphalt aggregates, concrete aggregates and other specialised products. Currently operating 94 Tridents, it’s been a major supplier to large infrastructure projects such as the Port of Brisbane, Brisbane’s Gateway Motorway, the Brisbane Airport Expansion, and various metropolitan housing developments. Karreman’s proudly remains a family-owned business which has made good, employing people who live in the local area.
They’ve always lived up to the promise The relationship with Mack began as a tale of persistence. “Mack first approached us in 1972 about buying a Mack - a guy called David Glynn,” says Dick, “he told us that we’d never look back if we could afford one. You see, Macks weren’t cheap in those days,” he laughs. “David was a testament to persistence and belief in a product,” says Dick, “he just didn’t give up. He would drop into the quarry to promote his Mack trucks and one day I just said yes. 8 | BULLDOG | 2017
“Mack has perfected the power-to-weight ratio.” Dick Karreman, Co-founder Karreman Quarries
And he was right. We’ve never looked back”. Jeff Evans of VCV Brisbane has continued this strong relationship with Karreman Quarries for the last 10 years. “The relationship we have is really important to us,” says Jeff, “when you know you’ve got a great product to offer a business, you feel proud to be part of the wheel which has been going since 1976.”
Reliability that’s second to none For Dick, the Trident’s reliability and durability are two big selling points. “We sell our trucks after 400,000 km,” explains Dick, “we believe that the person we’re selling to should get similar reliability as we’ve done before considering any major component overhauls. Give or take, they’re a million-kilometre truck before overhaul if they’re looked after.”
mDRIVE – a revolution Dick has seen many changes since he drove his first truck in the 60s, but a recent change is one that stands out: mDRIVE, Mack’s automated manual transmission. “mDRIVE really has been a revolution,” says Dick, “older drivers are able to stay on longer because it’s not as physically taxing as manual gearboxes and no doubt assists in reducing driver fatigue on a day in day out basis.
drivers who have acquired good driving skills, but who have not driven manual trucks,” explains Dick, “just ask my wife, she drove her first truck today having never driven a truck in all these years!” he laughs.
A seriously well-rounded product
“The day I started buying Macks was the day I started having Sundays off.” Dick Karreman, Co-founder Karreman Quarries
With strong population growth in south-east Queensland, Karreman Quarries is expecting to increase its fleet over the next year. “They’ll be Tridents,” says Dick, “Mack has perfected the powerto-weight ratio which obviously lowers the tare weight, but, more importantly, maximises your payload. There’s nothing more they can improve with it. It’s a seriously well-rounded product.” Having passed the 400-truck milestone, Dick sees no reason why he won’t continue to have his Sundays off as he has done now for over 40 years. ■
“With an expanding fleet, the mDRIVE allows us to consider new 2017 | BULLDOG | 9
MACK AT WORK
Going west C
ochrane’s keep the remote settlements that dot the vast spaces of Western Australia supplied with goods of all kinds. We spoke with owner Barry Cochrane about his recent decision to buy four Mack Super-Liners.
For forty years, Cochrane’s Cartage Contractors have hauled overnight freight up and down the coast of Western Australia from their Perth base. It’s tough work on man and machine. At times it is an unforgiving landscape marked by sheer distance and relentless heat, where night and day melt together in the long sunrises over the eastern desert horizon and the hot sunsets over the Indian Ocean.
“There were a few factors in our decision to move to the Macks this year. They hold more fuel on board with the bonneted truck. We can carry 2,100 litres which obviously suits our business,” Barry Cochrane, Manager, Cochrane’s Cartage Contractors
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“The sleeping arrangements for the long distance drivers was a better option for us” Barry Cochrane, Manager, Cochrane’s Cartage Contractors
Time and distance Endurance surely comes with the territory of being in the freight game in Western Australia – perhaps the longest of the long distance games. Barry Cochrane, Manager of Cochrane’s Cartage Contractors, says that he is proud to preside over a growing family company where the loyalty of its 42 drivers stretch about as far as the west coast line. “We’ve got 11 drivers with 15 years of service, and 4 drivers who have been with us for over 25 years. One of the things that makes our work here enjoyable is that we have an awesome crew,” he says proudly. If the quality of a company is measured by time and distance, then Cochrane’s Cartage Contractors has earned its place among the sandgropers’ top transport services linking Perth with the rest of the state. In December, it marked its 40th anniversary with lowkey celebrations, and its regular runs are measured in the thousands of kilometres. “We do daily runs to places such as Broome, Karratha, Geraldton and Port Hedland. Derby is our farthest destination at 5,010 kilometres,” says Barry. With a land area of 2.5 million square kilometres, but a population of just 2.6 million scattered far and wide, delivering things like mail and urgentlyneeded supplies is no easy feat.
Reliability and comfort Cochrane’s sixteen trucks are on the road 24 hours per day, and with the Macks spending most of their time on isolated
roads hundreds of kilometres from the nearest settlement, reliability is fundamental. This is especially true on the Derby run, where the trucks run continuously, week-in, week-out. “We leave on the Sunday and we get into Derby on Monday night. We do our drop and then we’re back on the Wednesday morning. The truck then turns around and goes back again on Thursday,” he says. Most of the trucks are running on a two-up driving system where one driver is driving, while the other sleeps in the spacious cab of the Mack Super-Liner, refreshed and ready for the next shift. The sheer distance means that drivers usually do two shifts per week and the Mack cabs were one of the features of the Super-Liner that attracted Barry to the new trucks. “The sleeping arrangements for the long distance drivers was a better option for us, since we have specialised in two-up operations in the West,” Barry says. Since the purchase of his Macks in April 2017, Barry says that each has clocked over 200,000 kilometres in their first seven months of operation. He also says that the Mack Air Ride suspension with the front and rear disc brakes added to the smooth ride – an important consideration given the need for his drivers to be well rested.
Keeping the trucks on the road
He says that the Super-Liner complements his need to cover long distances in short periods without refuelling. With its huge fuel carrying capacity, the Super-Liner is ideal. “There were a few factors in our decision to move to the Macks this year. They hold more fuel on board with the bonneted truck. We can carry 2,100 litres which obviously suits our business,” he says. With Cochrane’s being contracted to some of Australia’s leading overnight freight providers on some of the longest stretches of road in the world, keeping the trucks on the road is important in providing a reliable service to his company’s clients.
A proud tradition Cochrane’s has a proud tradition in Western Australia. It’s unique among trucking companies in the country for its longevity and gruelling schedule in servicing its customers. And in at least one way it is a first among equals. “We were the first accredited company in WA for main roads. Our main roads accreditation number is 0001 which is something I am pretty proud of,” says Barry. The haul up and down the west coast line is one of the most demanding in the world. And with forty years under its belt, a couple of new Macks and a growing list of clients, Cochrane’s Cartage Contractors looks set to continue far into the future. ■
Barry is a new convert to Mack, adding four Superliners to the fleet in 2016. 2017 | BULLDOG | 11
A true blue Aussie: our Bulldog Mack Y
ou can’t get much prouder than the bulldog standing on the front of your bonnet leading the way on iconic Australian routes. But now there’s another badge to be proud of on your Mack – the iconic ‘Australian Made’ logo.
In celebrating the 60,000th Australian-made truck for the Volvo Group Australia, Mack has made their ‘Australian Made’ status official, being awarded certification to carry the iconic green and gold logo of the Australian Made Campaign.. Mack’s legendary Australian status is no big secret and certainly nothing new. The reliable Mack has been praised as an Aussie icon for years with Slim Dusty singing ‘Married to my Bulldog Mack’, back in 1984. Vice President of Mack Trucks Australia, Dean Bestwick said it’s these snippets of Mack in Australian history that have captured proud Aussie truckers over the years. “Mack has been forged into Australian culture and we’re really proud to make our ‘Australian Made’ status known,” he said. “The first Mack trucks were built in Australia in 1963, in an old World War II aircraft hangar at Archerfield. 54 years on and the Aussie’s love for Macks is still evident in our operations.” President & CEO of Volvo Group Australia, Peter Voorhoeve, highlighted the ongoing success of the Group’s Brisbane-based Wacol plant, which has been in operation since 1972.
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“The plant houses manufacturing and engineering facilities and makes a significant economic contribution to the local area; and it does so without any government subsidies,” said Peter. “We have close to 450 people directly employed in the production process, about 50 dedicated engineers based in Brisbane. The Wacol factory also has approximately 85 local suppliers delivering more than 3,500 different components to the Wacol factory – of which, many are produced right here in Australia.” Volvo Group Australia is the only truck manufacturer in Australia to have been awarded the prestigious ‘Australian Made’ certification. On presenting the certification, CEO of the Australian Made Campaign, Ian Harrison said that they’re delighted that Volvo Group Australia has joined the campaign. “The certification reflects the Group’s commitment to promoting local manufacturing, both in its direct production operations but also through their support of the local automotive components’ industry,” said Ian.
Application excellence: the driver for long-term investment In celebrating the bright green and gold Mack Super-Liner rolling off the factory floor in Wacol, Dean spoke about the unique challenges of the Australian truck market. “Our Mack trucks work harder than anywhere else in the world. Our loads are heavier, the climate is hot and dusty, and the distances are greater.
“Our Australian engineers leverage the globally proven vehicle platforms and latest innovations to design trucks that can be built to withstand the diverse and challenging conditions of the Australian climate,” he said. Dean proudly highlighted that every Mack truck built for the Australian market is built at the production facility in Wacol, Queensland.
our chassis treatment and cab paint process. We’re talking about a lot of money, which is a reflection of how confident we are in local manufacturing,” he said.
“Mack has been forged into Australian culture and we’re really proud to make our ‘Australian Made’ status known,” Dean Bestwick, Vice President of Australia
“Our world-class factory is Mack Trucks Australia’s largest heavy duty truck production plant, with an annual maximum capacity of 3,000 trucks.
“It’s a very competitive market here in Australia, but building our Mack trucks locally means we can meet and exceed the demands of customers, focussing on application excellence, providing reliability and durability,” said Dean.
The Aussie Mack road map In Australia’s road freight transport industry, it can be hard to know exactly what is on the horizon but Volvo Group Australia is ready to weather the ups and downs of the road ahead. Peter said the Group is committed to manufacturing in Australia. “We have invested over $27 million in the production facility alone in the past six years, and will invest a further $3.7 million in upgrading
“We are also investing considerably, together with our private partners, in our dealerships and customer service network, with approximately $160 million worth of investment over four years.” Peter said that of the $160 million in investments for 2014 to 2018, Volvo Group will have contributed $65 million to the projects.
“These include several to be completed in 2018, notably, new national headquarters, and new dealerships in both Brisbane and Sydney.” The investment amounts are considerable because trucking is big business in Australia – in fact, it’s a $42 billion industry. The industry employs approximately 150,000 people across more than 40,000 businesses, contributing $8.4 billion in wages back into the economy. Dean said despite the big figures, it’s an industry that is generally quite humble and rarely in the spotlight. “But now is our time to be proud. The Group’s commitment to backing ourselves and investing in our future is born of the Aussie spirit. Mack is proud to support Australian manufacturing… and we will be here well into the future!” ■
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BUILT FOR THE LONGEST ROADS AND HEAVIEST LOADS. We know you have no time for excuses. Neither do we. Which is why we build Macks tough, so they get the job done and done right. Our tried and tested technology is something you can count on, to deliver performance, when you need it most. We believe thereâ&#x20AC;&#x2122;s only one way to do things: the best way, the Mack way. Find out more at macktrucks.com.au 14 | BULLDOG | 2017
45 years of service and application excellence From filling a gap in an emerging market, Mack has firmly cemented itself in the New Zealand trucking landscape.
The year is 1972. Heavy transport is in its infancy in New Zealand. A certain Ron Carpenter identifies an opening in the market for another brand of truck. He sets up Motor Truck Distributors (NZ) Limited (MTD) and convinces Mack Trucks to allow him to import Mack Trucks into the country. And so begins the enduring relationship between Mack and the land of the long white cloud. Current General Manager of MTD, Murray Sowerby, talks fondly of both the early years and Mack’s current place in the New Zealand trucking landscape.
Ground breaking commitment to service When Mack’s started appearing in New Zealand, Murray explains that they were amongst the most expensive product on the market. But they made a promise to customers: a 24 hour, seven day a week commitment to keep them on the road. “This commitment was unheard of in those days,” says Murray. “It didn’t matter where you were in New Zealand, we would fly the parts to you, drive the parts to you, just get the parts to you. Sometimes it’d even mean taking a part off a partially-built truck, but our promise was to be there for the customer 24/7. And we’re remembered
for that,” he says. The commitment to service remains today through MTD’s 17 ‘Truck Stops NZ Ltd’ – their parts and services workshops. “We now own the most comprehensive service network in the country,” explains Murray. “This network extends from Whangarei in the North Island to Invercargill in the South Island. “The benefit for our customers is that it makes things easier for them. At any Truck Stop, all we need to do is look on our computers to see everything about the truck. Things like service history to invoicing. There’s continuity of service,” he explains.
Low tare weight – the competitive advantage One of the features that have historically made Mack competitive in New Zealand is their light tare weight. As Murray explains, road conditions and regulations have had a lot to do with this. “In New Zealand, we have very light tare weight, particularly compared to Australia. If a truck is too heavy, people won’t buy it,” he says.
“Up until recent times, there was a maximum gross load here of 39 tonnes. Even with better bridges and roads, it’s now up to 58 tonnes on some roads, but this is not much compared to Australia. So low tare weight has always been a crucial factor in New Zealand and Mack has been able to offer that,” he explains.
Application excellence – customising each truck to suit its conditions For Murray, application excellence is a standout feature of Mack product in New Zealand trucking. “With the exception of the Canterbury Plains, it’s rare that you go more than a couple of kilometres without consistently turning left and right or going up and downhill,” he says. “We are able to customise each truck for each application, so that makes them suitable for the terrain and the conditions that they work in. “That’s the beauty of Macks: a built-for-purpose truck that we get right the first time. It’s no doubt a big factor in the popularity of the trucks over these last 45 years, and has certainly contributed to our success as a business.” ■ 2017 | BULLDOG | 15
Extra horsepower and trusted technology W
hen adding to your fleet, it makes sense to look at a truck with the power you need, the technology you trust, and the comfort you want behind the wheel.
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“They’re quiet. They’re comfortable. They’re just like driving a car.” Paul Balneaves, General Manager DT King & Co
t was just over 12 months ago that DT King & Co started adding Macks to their fleet. According to General Manager, Paul Balneaves, the high horsepower that they deliver is just what his business needs.
Paul is no stranger to the trucking business. He’s lived and breathed it for over 40 years. These days, he describes himself as nudging semi-retirement, but he still keeps his finger firmly on the pulse of one of the larger transport companies in New Zealand’s South Island. “We’re one of the bigger players in transport down here,” says Paul. “We have five main divisions – log carting, gravel, fertiliser, stock/bulk, and contracting. The Macks are in the log cartage division.”
“We’re pretty happy with the decision we made to go with Mack.” Well suited to our operation Knowing what technology sits behind the Granites made Paul’s choice that much easier. “We started looking at Macks for our log cartage operation because Nissan stopped making high horsepower 8-wheelers,” he says. “So we decided to go with 12 Granites, each one a 9-axle unit. They have the high horsepower we need, and we like the technology the Volvo Group brings to them.”
Just follow the water downstream Like many trucking fleets as far south as us, the Granites need to cope with all sorts of conditions. “About 20% of our driving would be off road and it can be tough, really tough – steep inclines and declines, narrow gravel roads, poor weather, that kind of stuff,” says Paul. “But we’re pretty lucky down here. There are a lot of major rivers, and the roads follow the rivers downstream. So the remaining 80% of our driving is a pretty good, gentle downhill run. That helps to deliver fuel economy of about 2 km per litre. We’re happy with that.”
Changes that were easy to get used to Making sure that his drivers are happy at the wheel is important to Paul, and the
Granites have been a hit. “There were a couple of changes that the drivers had to get used to. Most had only driven cabovers before, but they pretty quickly got used to the bonneted trucks,” says Paul. “Adapting to the mDrive transmission was also pretty easy. In fact the drivers really like it. Along with mDrive, the overall comfort and quietness of the trucks make them feel just like driving a car.”
Responsive service to keep the fleet sailing smoothly Paul estimates that his trucks each do 120,000km per year. “We do most of our servicing in-house every 20,000km, except if it involves something like computer programming,” he says. “We’ve not really needed to go back to Mack for much. We had a bit of a problem at first with the drive shaft, but they sorted it out pretty quickly by fitting new, heavier drive shafts. It’s been smooth sailing from there.”
One year on – the verdict A year after adding the Granites to his fleet, Paul’s verdict is pretty clear. “They’re comfortable, they give decent fuel economy, and they deliver the horsepower we need with the technology behind them that we trust. So we’re pretty happy with the decision we made to go with Mack.” ■
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Recovering a lost past O
ld and new sit side by side in Clive Taylor’s truck yard. As home base for a thriving business, his yard is also a walk down memory lane for Mack.
t’s difficult to tell which Clive Taylor loves more: his collection of American 1930s and 40s Ford automobiles or his Mack trucks.
Both are synonymous with toughness, reliability and a long tradition, and Mr Taylor has more than a pinch of loyalty to both. The 73-year-old’s yard in Paraparaumu, nearly 50km north of Wellington on the Kapiti coast of New Zealand’s north island, is full of Macks, old and new, alongside 1930s Ford pick-ups and Cabriolets. There’s even an old fire truck and bread van from the 1930s. Importing vehicles from Florida, Kansas and California, Mr Taylor has been a collector and enthusiast since the 1970s. Mr Taylor has also been buying Macks since 1973 after he borrowed $5,000 from his mother to purchase his first truck, which he quickly traded up to a R-Model. Since then he’s never looked back. “I just like American trucks,” Mr Taylor says simply, “The American trucks are built well. They are a nice appealing truck. I’m not too keen on Japanese ones, so we’ve always gone for Macks. As I say, they’ve looked after us over the years and they are just good for what we do.
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“We even imported a B-Model from America. It was the B61 – a little tipper. We did a Mack tour to America about twenty years ago. My own interest is in old cars, and we go to car shows in America whenever we can,” he says. Mr Taylor’s shared history with Mack goes back almost as long as the trucking giant has been in New Zealand. “I bought the first truck in the early 1970s – an R-Model. It was the second 285 horsepower model truck in New Zealand,” he says with a hint of pride. Mr Taylor’s long association with trucks started after he dropped out of a building apprenticeship after school, and became interested in motors. “I have driven trucks since I was in my 20s and I’m now 73. I still drive trucks – in fact I just drove this morning,” he says. Perhaps it’s the kind of salt-of-the-earth loyalty to the Mack dealership that keeps Mr Taylor coming back. “We’ve had a great relationship with Mack. I don’t know how many trucks we’ve bought with them over 40 years. We have bought second hand ones as well as new.”
“The truck has just been a really good vehicle and Mack New Zealand have been really good to deal with and looked after us over the many years.” Clive Taylor, Company Director, Clive Taylor Ltd
Mr Taylor currently has ten Macks, but not all of them are on the road, and they’re not all collectibles. Mr Taylor’s sheds are not only a throwback to another time, but he oversees a thriving business in which Macks are the workhorses of his day-to-day operations. New Tridents work alongside 30 year-old trucks. The oldest Mack still in operation is a 1987 R-model. “We have mainly dump trucks and low loaders. For the last two years we’ve been working on the 18km of expressway that is being built along the coast here. It’s mainly transporting diggers and loaders and rollers and pavers and doing hot mixing, carting all the metal in for the road.” In actual fact, a 40-year-old R-Model is currently being restored and may bridge the gap between active workhorse and collectible. “I have a 1977 R-Model that we’ve started to restore and bring back up to scratch. It will go to shows and it might still be used as back-up,” he said. It might be just as well. Taylor Transport looks set to win a major contract involving another big highway construction project – a job that should keep the Macks busy for the next four years.
“We’ve just bought two new Tridents to go with the three R-models, but we hadn’t bought a new truck for eight years. We’ve traded some older trucks in,” he says, and “we have a couple of older Tridents for the transports.” Taylor also has a quarry opposite his yard from which he carries products as far south as Wellington. “We have a quarry and we carry aggregate, metal, and windblown sand into Wellington. It’s mainly tip work – truck and trailer,” he says. Each of the trucks clock up about 70,000km a year, and he observes how his drivers have taken to the trucks, many of whom have been with the company for over a decade. “We’ve got older guys looking after our trucks. They wash them every day and keep them right,” he says. Loyalty and tradition are in Mr Taylor’s blood. But the trucks-theyare-a-changin’ and Taylor is at least willing to go with the new wave of technology embedded in the vehicles. “All these new ones are computerised. It’s all a bit above me. You just hit the mDrive and there is no lever and clutch. Away you go,” he said. ■ 2017 | BULLDOG | 19
A long term partnership F
or a company that hauls freight up and down the length of New Zealand, meeting the Cook Strait ferry timetable is a key part of operations. That’s why reliability is high up in the priorities behind of Eddie Tuhakaraina’s choice of Mack. “It’s a relay,” says Tuhakaraina, whose Auckland-based Super-Liner is on the road around the clock six days per week. “I’m a 24-hour truck that runs on the inter-island ferry timetable and it’s very unforgiving if I break down. I work in conjunction with an owner driver in the South Island and to make it work we have to meet the ferry. My point of delivery sails out into the Cook Strait,” he laughs.
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Don’t miss the ferry Five times per week, the Super-Liner makes the eight-hour haul from Auckland to Wellington where it unhooks a trailer bound for Picton on the inter-island ferry, and swaps it for a load from Christchurch to take back to Auckland. Clearly, timing and reliability are everything for Tuhakaraina’s Super-Liner. The truck averages 28,000 kilometres per month, and the Mack has not let him down.
40 years and counting With over 40 years behind the wheel of a Mack, Tuhakaraina has perhaps a keener insight into the history and performance of the truck than most. Since his days driving a B-model from Brisbane to Darwin in the mid-1970s, you might say that Tuhakaraina has grown up with Mack. After twenty years driving interstate across Australia with companies that had 20 or 30 Macks, Tuhakaraina returned to his native New Zealand in 1989 to start his own transport company. “I brought all that knowledge I had acquired about Macks back to New Zealand with me and I’ve been buying them ever since,” he says.
For the past 28 years, Tuhakaraina Transport has maintained a fleet of around five and six Mack trucks and currently has two in its fleet – a Super-Liner that operates 24 hours per day and a Trident that works a 12-hour daily shift on the southern part of the North Island.
But it’s not just loyalty that keeps Tuhakaraina coming back. He cites the fuel efficiency of the Mack in a country not renowned for its long stretches of road. “I’m currently on about 50 tonne per day and getting about two kilometres to the litre. For this country that’s not too bad, we don’t have the luxury of going across the Nullarbor Plain on a straight road, New Zealand is quite undulating and I’m rapt on two kilometres to the Director, litre. I’m really over the moon.”
“The Mack is doing everything I know the product can do, it’s reliable and fuel efficient,” Eddie Tuhakaraina, Company ED Tuhakaraina Ltd
Loyalty both ways Fiercely loyal, Tuhakaraina has purchased new Macks about every three years from his local dealership, in a relationship that stretches all the way back to 1989 with his first purchase. “I love the Mack truck, but one of the main reasons I keep on buying them is the people I deal with. Over 25 years I’ve developed a really strong business friendship with my local dealer.”
Tuhakaraina recently replaced an old Super-Liner seven months ago, trading it in with one million kilometres on the clock, and already the new one has 200,000km on the clock. “A lot of these engines are only just getting run in at a million kilometres,” he concludes. ■
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Mack the last port of call for TDL A
tick of approval from his drivers won TDL Transport owner Mike Herrick over to Mack.
The first thing you notice when talking to Mike Herrick is his intense focus on satisfying his customers and looking after his staff. With a company that boasts a fleet of 23 trucks and 56 staff that work around the clock to transport about 60,000 TEU per annum in and out of Auckland’s ports, Herrick conveys a strong sense of the importance of how each part of his business – staff, customers and trucks – fit together. Perhaps this should come as no surprise. A short stint in an agricultural degree convinced Herrick that farming was not for him, but moving deer around New Zealand with some mates introduced him to the world of transport. That little venture kick-started a career in transport and shipping industry in New Zealand and overseas that stretches over 30 years.
“The drivers feel proud to drive them. If your drivers are happy, 90% of your battle is won.” Mike Herrick, Owner, TDL Transport
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The TDL owner’s work history includes being the shipping and transport manager for the New Zealand Dairy Board, where at one stage he oversaw the transport and shipping of over 2.5 million tonnes per year of pallet and container stock. That was before Herrick established Auckland-based TDL Transport in 2000 and grew it from three to twenty-three trucks.
A late convert to Mack A late convert to Mack trucks, Herrick started looking for a new vehicle at the beginning of 2016 with a lighter tare weight, and that search began a conversation with Mack. He immediately took three new Granites on long term leases and was surprised at the reaction of his drivers. “Hey, I’ve gotta say our drivers love them. That’s why we’ve ordered a whole lot more,” he said. TDL ordered two more Granites which were delivered in mid-2017. Herrick is also sold about the benefits of the Mack to his business. “My trucks are all double shifted and they run about a 30km radius around the ports of Auckland. They do about 100,000km per year in that application and carry about 31 tonnes per load. What we do is very demanding on the truck. A lot of stop and start. A lot of pulling in and out of driveways with containers,” he says.
“The trucks are comfortable. They’ve got good vision. We’re in a city environment all day so that is important.” Mike Herrick, Owner, TDL Transport
“The trucks are comfortable. They’ve got good vision. We’re in a city environment all day so that is important. The engine for what we do is the right size. We don’t need to have huge horsepower so the 525 suits us fine, and the gear box is worthwhile.”
A strong staff and customer focus Herrick is clear that getting his drivers into the right trucks is important. “We need trucks the drivers are happy with. It is really hard to get high quality drivers in New Zealand so we do a lot of work training our drivers. We’ve got incentive programs in place for them.” In fact, Herrick says that getting the conditions right for his staff and drivers to thrive is key to his business success. “Give them a good working environment and they are a lot of happier,” he says, “I’ve got a great team of people around me. Good, loyal staff. Most of my operational and customer service staff have been with me for nearly ten years or more.” TDL also carries the products of some of the most recognisable brands in the world. “Most of our customers are blue-chip multinationals, both importers and exporters. TDL focuses on container transport and I believe because of that we are good at what we do. We look after our
customers. Sometimes they don’t even know what we are doing for them, because we are just good at getting it done,” he says. “The other part of the success, is being honest with our customers. We’ve don’t tell them it’s going to be there by 5 o’clock knowing that it’s not. We communicate delays and notify customers about what’s going on.”
The Mack in TDL’s future Herrick says that the future of his business is bright, and he is content to grow with his customer base. Not one to pursue growth for growth’s sake, Herrick has a clear idea about TDL’s strengths and the place of Mack in the future of his business. “We will never turn down an opportunity, but it has got to be the right opportunity and fit for the business. We don’t want growth for the sake of growing. Find the work that complements what you do. It’s an extremely competitive business so we have to be on the top of our game. We take on business for the right reasons because it complements what we do,” he says. For now, Herrick is pleased about his decision to add Mack to his fleet. “I really like the new shape of the Mack. For us they really complement our image,” he says, “We gave them a try and I have to say that I am happy with what we did.” ■
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Unconventional conventional S
ay the words ‘Mack truck’ and a lot of thoughts come to mind: the bulldog, our road-trains, durability and just getting the job done.
Traditionally, safety isn’t the first thought when picturing a Mack truck… but safety is certainly on the mind of our customers and Mack is coming up on top. In 2017, the number of Macks ordered with Mack Road Stability Advantage (RSA) represented a quarter of all trucks built, with this amount set to increase to a third in 2018. This means more trucks on the road are equipped to mitigate jackknifes, slides, skids and rollovers through advanced sensing and automatic application of vehicle brakes. The uptake of Bendix Wingman Fusion and BlindSpotter, another one of Mack’s available safety features, has also increased, almost doubling in its orders for 2018 since being introduced in 2017. The new Bendix Wingman Fusion system integrates the latest camera, radar, and braking technology to provide one of the most comprehensive and powerful driver assistance systems available on conventional trucks in Australia and New Zealand. 24 | BULLDOG | 2017
The increased uptake of the safety systems is a welcome shift for Dean Bestwick, Vice President of Mack Trucks in Australia. “You might be out on the road for the day or even for a few weeks before pulling back into the depot. Whether it’s a short or long time spent in your beloved Mack, the most important element of your journey is that it’s a safe one.” Dean said the addition of the Bendix system is a turning point for Mack, driving the brand into a market leader position when it comes to safety. “Adding this state of the art driver safety technology to one’s truck, continues our commitment to engineer the strongest, most reliable and safest bonneted truck in Australia,” said Dean. Safety has been on Mack’s radar for quite some time with Mack trucks inherent sloped hood design already providing unparalleled visibility for safer driving and manoeuvring. The safety technology now available includes the latest Bendix ABS-8 anti-lock braking system and Mack’s Road Stability Advantage (RSA) rollover prevention and electronic stability control.
In 2017, the number of Macks ordered with Mack Road Stability Advantage (RSA) represented a quarter of all trucks built, with this amount set to increase to a third in 2018. The Bendix Wingman Fusion safety package adds Lane Departure Warning (LDW), Active Cruise Control with Braking (ACB), Stationary Vehicle Braking (SVB), Collision Mitigation Technology (CMT), Following Distance Alert (FDA) including BlindSpotter. The Stationary Vehicle Braking (SVB) and enhanced Collision Mitigation Technology (CMT), allows the truck to detect a stopped vehicle, alert the driver and if no action is taken, brake the truck autonomously to a stop. Bestwick said it goes without saying that the advanced safety systems do not replace an alert or skilled driver. “Ideally these systems will never be needed but, when they are, you’ll be glad Mack has your back.” ■
SAFETY FIRST. For over a century we’ve kept our eyes on the road ahead. But sometimes even that isn’t enough. That’s why Mack now offers Bendix Wingman Fusion. Adding this state of the art driver safety technology to your truck continues a tradition of innovation that makes our conventional trucks, unconventional. Find out more at macktrucks.com.au
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WARNING: Bendix Wingman Fusion safety technologies complement safe driving practices. No commercial vehicle safety technology replaces a skilled, alert driver exercising safe driving techniques and proactive, comprehensive driver training. Responsibility for the safe operation of the vehicle remains with the driver at all times.
MACK AT WORK
The best it’s ever been “Moroka is about as tough as it gets – steep inclines, steep declines, corrugated roads, fog, snow. It’s been a great test for the Super-Liners, and they just get on with the job,” Matt Van Dam, Boss Logging
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oss Logging has worked the high country of Victoria for thirteen years, and Mack’s been a part of the journey from the beginning.
When we caught up with Matt Van Dam from Boss Logging, he was on the Princes Highway on the way back to his base in Bairnsdale. But you won’t normally see him on the open road, you’re more likely to find him, his drivers and his three Super-Liners doing what they do best – hauling logs across Victoria’s high country. Boss Logging has been operating since 2004. It has firmly established itself as an important player in harvesting and haulage in Victoria’s far east and high country. To haul his 23-metre B-doubles, Matt has invested in three Mack Super-Liners. He has four drivers, and sub-contracts work out when things get busy. When high country winter conditions set in, work on the New South Wales side of the border means that there’s no rest for him and his fleet. As for Matt himself, he’s been around trucks since well before 2004. He’s a veteran of 27 years in the trucking business and has been involved in virtually every aspect of harvesting and haulage – from the back roads to the back office. You could say that, over the years, Matt and Mack have become good mates. Matt talks fondly of his early days in the industry, driving V8 Super-Liners. He admits that there was a period when he felt that Mack lost its way a bit, but he’s in no doubt about where Mack is today: “Mack has found its mojo again.” We asked him why. “Since they moved away from Renault, they’ve made a real effort to go back to the old Mack style,” says Matt. “I like that
they’re Australian-built. That’s important to me, but they’ve not only got a good product. I can’t speak highly enough of the service and back up. It’s great to know that you’ve got people behind you who live and breathe their product.” He singles out Josh Bailey and the team at CMV Gippsland for particular praise. “When I took a test drive in one of the Super-Liners with Josh, he answered a lot of my concerns regarding backup and service. The whole team have worked hard to put their money where their mouth is. Any issues with the trucks, day or night, they’ve done everything they can to make sure the trucks are back on the road as soon as possible. But to tell you the truth, there haven’t actually been many problems at all.” So good is the relationship between Matt and CMV Gippsland that Josh accompanied Matt to the Brisbane Truck Show in May 2017. We’re also led to believe that CMV Gippsland put on a pretty good Christmas spread. It’s also the toughness of the SuperLiners that draws Matt to Mack. Since September 2016, he and his drivers have been working in the Victorian high country around Moroka, just to the east of Licola. “Moroka is about as tough as it gets – steep inclines, steep declines, corrugated roads, fog, snow. It’s been a great test for the Super-Liners, and they just get on with the job,” says Matt. “Because the conditions are tough, we’ve brought our servicing interval back from 30,000 km to 20,000 km. For us, it’s engine time that we’re concerned about, not mileage. That said, we’re still managing about 1.5 km per litre. We’ve even recently been getting up to 1.7. That’s good for the bottom line.” Matt and his drivers can spend up to four nights a week on the road. That’s why
he got the team at CMV Gippsland to fit out his fleet’s cabins with custom-made, larger mattresses. As Matt says, he wants his drivers to surface refreshed and ready for whatever the high country conditions are going to throw at them. But overnight comfort isn’t the only thing that keeps the drivers alert. It’s what happens on the road as well. “At the wheel, the Super-Liners are quiet,” says Matt, “and they’re comfortable. That’s good for all my drivers.” For Matt, fatigue management is acutely important. “You’ll never get rid of fatigue,” says Matt, “but you can always be on the lookout for things that will reduce it.” The mDRIVE, Mack’s automated manual transmission system, is part of the package that does this for him. “It helps with fatigue management because the transmission and the engine talk to each other,” says Matt, “it helps to take some of the work off the driver.” Like all changes, Matt says that some drivers have found it a bit of a challenge to move away from conventional manual transmission systems to the mDRIVE. “It’s different. It’s probably a question of technique, but the drivers really like it once they’re used to the change,” says Matt. “Most swear that they’d never go back to the old manuals”. Right now, Matt has no immediate plans to expand his fleet, but Mack will be high on his list when the time comes. “It’s a good product, and I have had nothing but great service from people at CMV Gippsland who are passionate about their product.” For Matt, Mack delivers the whole package and is the best it’s ever been. ■
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MACK AT WORK
A perfect match W
hen Nathan Monk’s soil and quarry business grew to the point where it needed some trucks, Mack was the obvious choice.
Trucks to haul products around Melbourne have never really been at the core of Nathan Monk’s work, but in the fifteen years it’s taken to evolve his soil, rehab and quarry business into what it is today, Nathan has had plenty of disappointments with them. So when it came to choosing a fleet to deliver his products across Melbourne, he knew exactly what he wanted. An earlier experience with another brand (a blown up motor and steep hire costs for a replacement) had hit his hip pocket dearly. But the Macks he’d encountered around the yard in the early days had a reliability and power about them, so the answer seemed to be staring him in the face.
The answer? Trident and Granite In 2016, Monk BHB bought a Trident and a Granite, both fitted with Hercules trailers, to haul product from its wholesale soil site at Dingley and quarry at Langwarrin. Monk also takes on many contracts with large construction companies and government bodies, this needed reliable and late model equipment to ensure time frames are met.
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“We liked the Trident because for one, it was a good looking truck, but two the operators just loved the transmission,” says Nathan. “Compared to the old truck, the Trident was just so much simpler to drive, it was also finished off nicer than what we were accustomed to. The visibility of the Mack looking out of the cab was good and the mDRIVE has definitely proven itself. The Mack was also slightly cheaper than other brands which was attractive.”
“I guess Mack was in my blood from the early days.” Nathan Monk, Monk BHB
Ten out of ten Monk was so pleased with his purchase-he describes driving it as a ten out of ten experience –that when he came looking for a second truck ten months later, Mack was the brand of choice, but it seemed that a smaller one would suit his needs.
“I didn’t necessarily need the size of the Trident so I went for the Granite. We only tow 3 axle trailers with Mass Management so we opted for the 500 horsepower, when matched with the MDrive it is plenty. We went hard on truck and trailer because some of the material that we were carting around at the time was a lot bigger.” The company uses the trucks to haul sand, soil, aggregate, and crushed rock around greater Melbourne to garden suppliers, estate developers and other commercial clients. The trucks also provide the flexibility to match the range of services offered by Monk BHB which, as well as soil and quarry supplies, includes site remediation, waste removal and equipment hire.
Power and comfort
With each truck doing about 100,000km per year – the Trident and Granite typically hauling three to ten loads per day along with the trucks hired in daily to meet demand – the Macks have given Monk a more positive experience of trucks and he plans to add further Macks to his fleet as the business expands. “I love the auto. I like the fact that Mack engines and transmissions come out of the same factory and that the whole truck is looked after by the one dealer, it reduces the blame game by chance you encounter any problems,” says Monk. “Obviously, I like the look of them also, so there was a bit of aesthetics in it. Both of our trucks are painted in metallic silver and they look impressive to us which in turn helps with marketing our businesses.” ■
What impressed Nathan and his drivers was the power the Mack delivered without sacrificing any comfort in the cab. “The drivers enjoy the comfort of the truck. They pull out of the quarry beautifully, better than our old trucks ever did, and we have a steep exit out of our site,” he said.
“I love the auto. I like the fact that Mack engines and transmissions come out of the same factory and that the whole truck is looked after by the one dealer, ” Nathan Monk, Monk BHB
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MACK AT WORK
Delivering to the bottom line “It’s no secret to anyone in this business that good fuel economy is good for the bottom line.” John Tomlin, Tomlins Transport
19 years and many thousands of kilometres in other trucks later, rediscovering Macks has turned out to be well worth the wait.
or John Tomlin, trucking is in his blood. His Gippsland -based company, Tomlins Transport, was started by his father 1953. After completing an apprenticeship, John joined his dad in 1976, and took over the reins in the mid-80s. Tomlins Transport is heavily involved in carting chickens and chicken feed across Victoria, as well as shifting liquid waste tankers. John operates a fleet of 18 single trailer trucks, and began adding Macks to his fleet in 2015. He started with a Super-Liner and has since added three Granites, the most recent one just a couple of months ago.
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Back with Mack after 19 years, and John couldn’t be happier Before 2015, it had been 19 years since John had bought a Mack. “In 1996, I had a few issues with one of their trucks,” says John, “and I must confess that I was disappointed with the service at the time. So I took my business elsewhere.” “I came back to Mack because of some problems I’ve been having with other trucks in my fleet. Price was also an important factor. I can honestly say that I’ve had no problems whatsoever with any of the new trucks or with the after sales service,” says John. “There’s no comparison between what I experienced back in the 90s and what I get today,” he adds. “They’re a different bunch today – different in all the right ways. The whole team at CMV Dandenong do a terrific job.”
Keeping the drivers happy John’s business employs 20 drivers, and by all accounts, they’ve given the trucks the thumbs up. “They’re all fitted with sleeper cabs, and there’ve been no complaints. I’d know if there were,” John says laughing. “I’m in the office most of the time these days, but I agree with my drivers – the trucks are quiet and pretty comfortable.” John’s drivers had been used to classic manual gearboxes before he added the Super-Liner and Granites to his fleet.
Although it took a bit of time to get used to mDrive, Mack’s automated manual transmission, they’re now sold on it. “Quite a few of my drivers say they’d never go back to an old fashioned manual. mDrive just makes it that much easier.”
Healthy fuel economy, a healthy bottom line His fleet’s fuel economy is never far from John’s mind. “90% of our driving is on the highways, but our cargo produces a lot of wind drag,” he says, “so we’re very happy with the 2 km per litre we’re averaging, sometimes getting up 2.1. But it doesn’t stop with good fuel economy. Keeping downtime to a minimum is also important to the business’ bottom line. “We do all our servicing in our workshop every 15,000km, even though this is a bit earlier than recommended. So far, no problems at all with any of the four Macks,” says John.
Two years and four Macks later John has no regrets whatsoever about coming back to the Mack fold. “We’ve been having a fair bit of down time with the other trucks in our fleet – oil problems. This is partly what drove me to look at Macks again,” says John. “We just can’t afford downtime, so the Macks have done a great job for us. They’ve lived up to their promise and are definitely meeting my business’ needs.” ■ 2017 | BULLDOG | 31
Mack on the big screen I
n July, Disney released the third instalment of the much loved Cars franchise which features racing car, Lightning McQueen and his trusty friend, Mack The Transporter.
To celebrate the launch of the movie, Mack Trucks held a private screening for our customers and their children at Yatala Drive-In Theatre in Queensland. The 1,250 adults and children were treated to pre-movie entertainment with jumping castles, face painting and balloons, accompanied by a meet and greet with the stars of the show: Mack The Transporter and Lightning McQueen. As darkness fell, the chatter gave way to the sound of rustling popcorn boxes and ice cream wrappers, as people watched Lightning McQueen and the other Cars characters unite to overcome challenges and get back in the race. Lightning is of course supported by Mack The Transporter, his reliable friend, who is always there, ready to roll, whether it’s to get McQueen to the demolition derby or transporting him all the way to the Florida 500. “With almost 10 years between the release of first Cars movie and Cars 3, this screening is a fantastic opportunity for the next generation of Mack Trucks enthusiasts to come along and see Mack The Transporter on the big screen and in real life,” said Dean Bestwick, Vice President of Mack Trucks Australia. ■
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Biggest Brisbane convoy for kids A
convoy of more than 400 trucks rolled into Redcliffe Showgrounds, greeted by a large crowd of families and truck enthusiasts. This was the largest fleet formed for Brisbane Convoy for Kids in the events eight year history.
The roads leading to the showgrounds were lined with onlookers waving to the many truck drivers who chose to support the charity event. The warm temperatures could not keep people away from enjoying the family fun day and the trucks on display, with an impressive turnout of Mack Trucks both new and vintage. To the delight of the kids, Mack The Transporter and Lightning McQueen were on display for photo opportunities, as well as face painting and balloons. The annual event raises money for charity and this year raised $40,000 in support of Hummingbird House - Queensland’s only children’s hospice. ■
WE ARE MACK
It keeps getting better al “Quality is at the heart of everything we do, and we’re really proud of that.”
rank Dumay, Area Fleet Manager for Mack Trucks, casts his mind back to the mid-90s. The former diesel mechanic turned salesman was working for a different trucking company and was looking for a change.
“I was a bit disillusioned where I was. I really wanted to be with a company which had a better structure and, more importantly, a better way of working,” says Frank. “My industry contacts had always spoken highly of Mack, so in 1996, I jumped at the opportunity to join the company as a retail representative in Sydney’s Chipping Norton branch,” he says. 33 | BULLDOG | 2017
A brand that required no sales pitch Frank quickly saw that his industry contacts had been right. From the start, he says that the company was so well regarded that just mentioning the word ‘Mack’ opened doors immediately. “The brand’s reputation was so good there were plenty of new opportunities to pursue. Although I worked in sales, people didn’t see me as a salesman, more as a business partner.
It’s the early groundwork that makes a truck born ready Now in the Fleet team for over 20 years, Frank knows that the process of making a truck that is built for purpose and ‘born ready’ starts well before the truck is built. “For me, what happens before a truck is born is what makes it ‘born ready’ – things like forming genuine customer relationships, understanding a customer’s needs, delivering on their requirements, and delivering the truck right the first time.
“All that preparation, the things we do before a truck’s birth, is something that I believe we truly do well. Because that’s how we get to that end product that we’re genuinely proud of: a truck that meets a customer’s needs the first time, a truck that’s ready to go to work for them straight away.”
A shared passion for quality, a shared passion for the brand Ask Frank whether he feels a passion for the Mack brand, and he’ll leave you in no doubt. “Definitely! I wouldn’t have been here so long otherwise!” he laughs. “It’s a passion that you feel across the company. Quality is at the heart of everything we do, and we’re really proud of that. “So many of our customers share the passion that we have for Mack Trucks. No wonder I’m into my 22nd year here. It’s just one of the reasons why I love my job!” ■
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A small group of enthusiasts is ensuring that the heritage of almost a century of Macks in Australia is preserved for the growing band of restorers and truck lovers. In the process, they are amassing a collection of trucks and memorabilia that’s the envy of the trucking world.
Keeping the flame alive One man’s trash is another man’s treasure It would take three decades for Gary Richards to realise the significance of a childhood photograph that followed him throughout his life. It was 1963 and a young Gary, hoisted onto the fender of an enormous Mack by his father, was hooked. “I just remember thinking, ‘Wow, how big is this?!’ For an impressionable six-year-old it was an amazing experience. That photo stayed with me and it really kicked off my passion for trucks,” he says. It was a passion that eventually led to Gary being appointed National Marketing Manager for Mack. When he put the photo on his desk a few eagle-eyed observers pointed out that the Mack in the picture was probably one of the only two H-67 models imported into Australia. “That Mack was special to me, but it was also special to the company, and that started off my passion for understanding more about the heritage of the company,” he says fondly.
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Gary’s work at Mack sparked an enduring interest in the history of the company. Now retired, he is the custodian of 2,000 rare brochures, records, photographs and an assortment of other literature in the story of Mack Australia. His role as one of Australia’s central Mack historians was a case of being in the right place at the right time. “Over the time I was working at Mack, every time there was an office change or new manager, the history was sort of considered second-best and headed for the rubbish bins. They’d throw it out and I’d dig it out. I could see this history was going to be lost if people didn’t step in and dig it up. We became default caretakers of the memorabilia,” he explains. It’s an interest he has since carried into retirement. “Since I’ve retired I’ve spent a lot more time organising the collection of paperwork and brochures. It was significant, but I didn’t realise at the time how significant. I guess through Facebook and the Internet, I probably have the best collection of Mack memorabilia. I got it through default and I do my best to share it,” he says.
The Mack Champion “This is definitely the only place in the world where you’ll find all five trucks.” Tony Champion
Mustering the Macks Like Gary, restorer and mechanic Dave Willis’ love of Macks stretches all the way back to his childhood. “I’ve been into Macks all my life. Dad got me and my brother started early. As little kids we were always drawing and cutting out pictures from the trucking magazines. It just went on from there,” he remembers. “Both my brother Andy and I did our work experience at the Mack dealership in Wagga and I started a job there after school when I was 17.” The 34-year-old co-organises the biennial Mack Muster in Kyabram, an event that brings together Mack enthusiasts, restorers and collectors from across Australia. In 2014 and 2016, over 150 Mack owners and about 600 participants gathered to spin yarns, show off old trucks and glory in their common interest. It is an event only expected to grow in the coming years. But it’s Dave’s impressive collection of old Macks dating back to 1965 that is his real labour of love, among them a B-615 and F-609. “There are F-models that date from 1965 through until 1980,” says Dave, adding that he has the only restored V8 Flintstone in Australia. Some of the older trucks are still in operation. He says, “My original harvest truck is a 1970 F-model and the other harvest truck is a 1983 Super-liner and it’s a work truck.” The Willis family – dad Matt, and brothers Dave and Andy – have close to 20 Macks between them. Restoring old Macks, it seems, is a passion that is hard to shake for the initiated.
Rockhampton’s Tony Champion boasts one of the most significant collections of Macks in the world. His fifty restored trucks include the oldest Mack in Australia: a 1919 AC. He also has three Juniors, one of each size, and all three H-models – a series of groupings he thinks are unique in the world. But it’s the series of limited-edition trucks from Australia and overseas which are his pride and joy. “We’ve got some unique series. We have every conventional limited-edition truck made by Mack in the world. We’ve got the Southern Cross which was 50 years in Australia, the centennial which was 100 years of Mack in the world, the bicentennial which was 200 years of Australia – the most famous truck in Australia. We have the Magnum Series from the United States and the Liberty Series to celebrate 100 years of the Statue of Liberty,” he said. “This is definitely the only place in the world where you’ll find all five trucks.” Tony, 68, has had a sixty-year association with the Mack truck. Growing up around the logging industry in the Northwest coast of Tasmania he was exposed to the Mack and could be found skipping school in the passenger’s seat. By mid-next year he hopes to make his collection available for a wider viewing by the public.
The devil’s in the detail Another custodian of Mack heritage is spare parts engineer Scott Morwitch from the Mack factory in Wacol, Brisbane. He says that it’s his aim in his spare time to preserve the technical aspects of Mack history, a passion that’s driven by his own affinity for detail. “I think it’s probably a reflection of me as a person. I’m detail-oriented and this type of documentation is interesting to me and I really didn’t want to see it lost. I wanted to see it more accessible to restorers or other people who were interested. Hopefully, if I can preserve this information, it will make a
reasonable base for somebody else to come along and start another project off. They will see something that interests them and pick that up and run with it,” he says. Scott is the guardian of some 5,000 chassis records on microfiche, a set of Systems Drawings and miscellaneous records and books that come in handy mostly for restorers. Among his collection, is an old handwritten VIN allocation book, which he says include references to prototype and show trucks. As one of Australia’s only brands that have endured over three or four generations, Mack enthusiasts seem to approach the product in a boots-and-all fashion. “I can’t really explain it”, says Scott, “I’m not sure what drives the passion - but there is a sense of belonging and community almost. If you’re a Mack man, then you’re going to be a Mack man for the rest of your life and nothing will take that out of you. It’s an interesting question. Many of the blokes are driven by their past history … I suppose their passion ignited mine,” says Scott.
Preserving a long heritage These four enthusiasts are preserving an integral part of Australia’s history in an area that’s all too often overlooked – the huge importance of road transport in a country where towns, farms, mines and other settlements can be separated by many hundreds of miles. Mack has played a key role in keeping people connected and supplied all over this country, and in the process, have touched a lot of people’s lives For Gary Richards, his time working for Mack shoed him just how much passion, knowledge and enthusiasm Mack’s customers had for the brand. “Working at Mack really impressed upon me how passionate the owners were about their trucks. They knew every nut and bolt of them. It was just amazing to meet and work with people who ate, lived, breathed Mack,” says Gary. ■ 2017 | BULLDOG | 35
WE ARE MACK
The final Mack road trip I
t’s an iconic route for the roadtrain drivers of Australia: a three and a half thousand kilometre journey from Toowoomba to Darwin. The jobs are remote and the roads are challenging. It’s a route Don Hoey has driven many times. He knows the roads. He knows the trucks even better. Because he was the one who designed them. So when Don was asked what he’d like to do as his final assignment, after 43 years with Mack, there could be no more fitting response: ‘Drive a Titan to Darwin’. Early on a Sunday morning in February, after a night with old friends at the LRTAQ Bull Carter’s Ball, Don departed from Toowoomba to Darwin on his final Mack road trip, in the land of extremes.
his is Don Hoey’s Mack story. This is our Mack Story - with a little bit of Don’s magic at the heart of every Australian Mack.
The road to Mack all started for Don as a child. \ “My dad was a truckie all his life and was the first Australian member of Mack Truck America’s Million Mile Club. From when I was a kid, I was destined to go into trucks. Rather than becoming a truck driver, mum and dad wanted to make sure I got an apprenticeship behind me.” Don completed his diesel motor mechanic apprenticeship in 1969, before joining Mack Trucks permanently in 1973. “J.C. Anderson owned Mack Trucks then. When I started there they had the R Model Flinstone… and I’ve been involved with every model since,” said Don. “Max Evans was the chief engineer at Mack Trucks and I was put in charge of special build... Max would go around all the shires and take me with him and the experience was invaluable. “Back then all the roads in North Queensland were dirt roads―– from Longreach to Winton was dirt road, from Winton to Cloncurry up to Kynuna was dirt road and from Kynuna to Julia Creek was dirt road―– they were all dirt roads so it was pretty rough country up there!” But Don wasn’t afraid of the rough country or a tough job and got his hands dirty building the Macks that would become Australian transport icons. “There was something like 18 or 19 different models from the time I was there until the time Volvo came in,” said Don. Everyone in Darwin knows Don was responsible for getting the Titan on the road and getting Mack back in the roadtrain business and Don’s passion and pride for the Titan project is clear.
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“We’ve really come a long way since 1973 with the trucks and I’ve been a part of all that. It’s gone ahead leaps and bounds... It’s been a great voyage and I’ve enjoyed every bit of it.” Don Hoey
“My favourite project was when I had freehand at building the Titan. Mack had lost the road train business because of the US model CL which had a cab that was too low so the heat couldn’t get away,” said Don. “At that time we had an American engineer. In the U.S, each engineer is an expert in one different part of the truck―- he was an expert on cabs. He came to me and said the sales team wanted a truck to get back into the roadtrain business and he wouldn’t know where to start. So he said ‘Do you reckon you could build one?’ And I said ‘I’d love to!’” Don said it had been his dream to build a roadtrain truck for a long time and he quickly got to work. “I knew we needed to lift the cab up in the air to get the hot air out and to be able to fit a big radiator. The only way to fit the two air cleaners so the cab wasn’t over-width was to lift the cab up in the air, high enough to put the air cleaners under the cab. That is still where they sit on the new Titans, the Tridents and the Super-Liners―– that position has stayed standard since we built the first Titan.” Around the same time, Don began working on another new project, Mack’s Bigfoot. “We needed to build a big truck for the mines. We had to put a 100,000 pound rear-ender on the ground and have a big front axle. We lifted the chassis up high enough so we could put the big suspension under there,” said Don. “So the top part of the Bigfoot was the standard Titan and below the chassis was the Bigfoot. We just dropped the steering box down to get the steering geometry right. Yeah, that was a great project.”
The passion and the freedom to be able to build something special and see it on the road kept Don in the same job at Mack for more than forty years, pioneering unchartered territory. “We’ve done a lot of interesting projects. We had to build a rapid intervention vehicle―- a four wheel drive that would be able to stay with a jumbo jet as it landed and be able to cover it in foam if it caught on fire.” Don didn’t mind getting involved in the testing too, ensuring the vehicle could go from 0 to 80 kilometres per hour in 16 seconds. “The engine would automatically go to full revs when the driver pressed the start button and the driver had to control the whole vehicle by the brakes. They put one of those RIVs into every airport around Australia.” In Don’s own words, meeting with chief engineer Max Evans all those years ago was the start of an era. “We’ve really come a long way since 1973 with the trucks and I’ve been a part of all that. It’s gone ahead leaps and bounds. Every year there was a new model. Whatever the sales team wanted we were able to react and build a truck for their requirements. It’s been a great voyage and I’ve enjoyed every bit of it.” Don may have made his final Mack road trip to Darwin but Mack will always be in his blood. You can’t just decide to retire from a passion. “Tony Champion in Rockhampton has quite a few projects he wants me to do for him amongst his truck collection. I may be retiring but I’ll still have plenty of Macks to work on.” ■
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MACK ULTIMATE UPTIME.
BACK ON THE ROAD IN 8HRS OR WE PAY YOU. *
Your family. Your customers. Your employees. With so many people relying on your truck, downtime is not an option. A new addition to our Ultimate Service Agreement, Ultimate Uptime means if you break down, all it takes is one call to Mack and we’ll be on the job so you can get back to doing yours. If it takes us more than 8 hours to get you back on the road, we’ll take the worry off your shoulders by putting money in your pocket.
STAY ON THE JOB. STAY IN THE BLACK. Find out more at macktrucks.com.au 38 | BULLDOG | 2017
*Available to customers with Ultimate Service Agreements who elect to receive the Ultimate Uptime Compensation (‘Compensation’). Exclusions apply to certain types of breakdowns. Full terms and conditions available at macktrucks.com.au. Mack Trucks reserves the right to modify or change this offer.
Proof is in the numbers
Tough like a hornet T
he Glen Cameron Group took delivery of their 1000th truck at the Brisbane Truck Show, a 2017 Mack Granite Elite which will replace Cameron’s oldest prime mover, a 2000-model Mack CH Valueliner. “You know it’s been a great truck for us and it runs really well and we’d actually keep it… We want to reduce our carbon footprint and help lead the charge to a low emissions future in the transport industry. The Euro5 trucks are on the path to do that.” said Glen Cameron Group Asset Manager, Shane Coates. The MP8 Euro5 engine in the Granite, brings together all the latest developments in engine technology to produce the Mack’s most fuel efficient engine to date.
t was an event that pitted the local underdog against a boxing legend. WBO welterweight champion, Manny Pacquiao was beaten by the relatively unknown former Brisbane school teacher Jeff ‘The Hornet’ Horn, in a 12 round title fight.
Mack Trucks was the main sponsor of the boxing match that was held on 2 July at Suncorp Stadium, in front of a crowd of 51,000 and watched live on television by tens of millions around the world. As the underdog, he was determined to prove those who doubted him wrong and to make a name for himself in the international boxing community. “It was a close fight but Jeff Horn held tough and dug deep to find another gear” commented Dean Bestwick, Vice President of Mack Trucks in Australia who was ring side. “Jeff Horn came out swinging and never backed down.” “I didn’t expect [he would be] that tough,” said Manny in disbelief. “I’ve just believed since I was very young that I could do this,” reflected Jeff. “Mack Trucks tagline is Born Ready and that is exactly what Jeff Horn represents,” said Dean. “He’s tough and he believes in himself. He’s trained hard for this moment and being Born Ready means you are prepared to work harder and smarter to be Number 1. No excuses. And that is what he did.” ■
The Glen Cameron Group are happy with their latest addition, which will deliver an easy ride for the driver, with Mack’s mDRIVE proving itself as a fuel efficient transmission across all applications and a positive effect on the bottom line. “When we evaluate trucks that we want to buy…we don’t just look at the purchase price we look at the running cost of the vehicle over its life and the Mack stood up head and shoulders. So that’s really a key driver in any purchase decision and the Mack has been fantastic there,” commented Shane. ■ 2017 | BULLDOG | 39
WE ARE MACK
More than just a slogan A
t the age of 16, Bryce Dixon was looking for a stable job. His uncle was working for Mack at Volvo Group Australia’s Wacol plant in Brisbane. He told Bryce that they were looking for staff. Before too long, Bryce found himself in the lube pit, grease gun in hand. Eight years later, and with numerous roles behind him, Bryce is now the production coordinator overseeing the production of the Mack side of the Wacol plant.
Trucks that are born ready to go to work In 2014, Mack launched a revitalised brand globally. With a new logo came the slogan ‘Born Ready’. For Bryce, it’s more than just a slogan. It reflects what he and his production team live and breathe each day. “For me, it means that, once the truck is produced, it’s ready to go out and do exactly what it’s expected to do,” says Bryce, “to do every application that the customer expects and needs, and to do it reliably.” 40 | BULLDOG | 2017
Durability that’s born out of a focus on quality Bryce is proud of Mack’s reputation for durability. He attributes this to both the engineering behind the trucks and also the quality of the build. He knows firsthand a thing or two about the latter, having worked in the company’s quality department, first as an inspector and then as a quality rectifier.
“At the heart of what we do is the customer. We never forget them.” Bryce Dixon, Production Coordinator “I truly believe that Mack’s commitment to quality is one of factors that set it apart from other truck makers. It’s that really fine attention to detail that makes the difference to the durability of a truck,” says Bryce. “For example, it might be something like keeping piping two centimetres shorter than usual so it’s not rubbing against a metal surface. It makes the difference between a pipe deteriorating really fast or having
a long life,” he explains. “We apply that sort of detail to the whole build because we take real pride in the fact that our trucks are known for their durability.”
The Mack brand – it’s like a family Bryce is in no doubt that Mack feels like a family. “Amongst my colleagues, there is a real sense of family and loyalty to the brand. We all spend so much time together working with these trucks. There’s a lot of teamwork. There are a lot of reasons why we love what we do. There’s no denying that it’s pretty special,” he says enthusiastically. “On a personal level, I feel a very strong connection to Mack. My uncle still works here and it’s provided me with a family and a home,” he adds. For Bryce, the Mack family extends beyond his colleagues. “At the heart of what we do is the customer. We never forget them. For me, they’re the most important members of the Mack family. They’re the reason why we’re here.” ■
Third generation manufacturer
o help Patriot Campers with the unveiling of their new 6x6 Land Cruiser 79 Series at the Melbourne 4x4 Show, Mack kindly lent the local manufacturing company a Trident to transport the 500hp ‘Mega-Tourer’ from Brisbane to Melbourne for the big reveal Owner of Patriot Campers, Justin Montesalvo, was more than excited for the drive down in the 18-wheeler, as he loaded his tricked up touring vehicle and a Polaris Scrambler 1000, onto the back of the Mack. Justin is an entrepreneur and third generation manufacturer, and similar to Mack Trucks believes in Australian Made, offering customers quality and innovative products. “Mack Trucks also has their manufacturing facility in South East Queensland, which is pretty significant for us, as we build our trucks locally to suit Australian conditions,” said Dean Bestwick. “When we heard that Justin was in a jam and needed some help getting his gear down south, we were more than happy to step up and lend a hand to a fellow Queenslander.”■
Mates helping mates I
t was a night to remember, as old and new friends came together to raise funds and awareness in support of R U OK?.
One in five Australians will experience mental illness every year and almost half of the population will experience an episode of mental illness once in a lifetime. Mental illness is more than just a statistic for Scott Tipping, Logistics Manager at Hanson Cement, as it is something he has personally seen in colleagues. Feeling compelled to raise awareness about this important issue, Scott set out to do something no-one else had attempted before - completing a jetski ride from Melbourne to Brisbane, over a period of 10 days. “Mack Trucks and Hanson have a long working relationship and having worked with Scott quite closely and hearing his passion for the cause, we wanted to stand behind him in support of this important issue,” said Dean Bestwick. Mack Trucks documented Scott’s journey, as he traveled along the eastern coast of Australia, stopping at Hanson sites along the way to share his experience and talk about mental health. The film created about Scott’s ride was shown at a fundraising event that was co-hosted by Mack Trucks and Hanson. The event raised over $10,000 in support of the critical work that R U OK? is doing for suicide prevention. “We wanted to start meaningful conversations about suicide prevention and what better way, than by raising awareness of this epidemic with our friends and colleagues, some of whose lives have been touched by the effects of suicide. It is an important message and one we are proud to get behind,” said Dean Bestwick. R U OK?’s message is simple. When you notice that someone is acting different and your gut tells you that something isn’t right, act on it and start a conversation. The four steps: Ask, Listen, Encourage action and Check In, could save a life.
To find out more about mental illness and how to start a conversation, go to www.ruok.org.au ■
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MACK AT WORK
Keeping it in the family Slingo Earthmoving is a classic example of a hard-working Australian family business. They’ve been part of the Mack family for over 50 years. When we spoke to Dean Slingo, he was driving their Mack Super-Liner home after delivering an excavator to the foothills of the Snowy Mountains. It was barely off the float when his father Graeme got in, keen to get it working straight away. “Dad’s 72 but we can’t get him to slow down,” says Dean, “everyone keeps saying “when is he going to retire?” but he enjoys working and retirement doesn’t seem to interest him right now!“ Father and son spent many years working alongside each other for another civil construction organisation, that Graeme and his wife Helen have been partners in for over 45 years. Graeme and Dean set up Slingo Earthmoving in 2006, and the two co-directors have been doing long days ever since, with no sign of slowing down. “This morning my wife Donna pushed a load of paperwork at me that I was supposed to get through in the office today,” says Dean, “but it was a choice between that and driving our new Super-Liner. No contest.” Graeme and Dean are the proud owners of a brand-new Mack Super-Liner and Mack Trident Tipper, the latest additions to a fleet that includes five Mack Tridents. “You can’t keep me out of a truck,” says Dean, “I love driving them.”
The Mack Super-Liner, with its sleeper cab, was a deliberate purchase to extend the operating range of Slingo Earthmoving. “I’ve been getting requests to go further afield,” says Dean, “and those kinds of distances aren’t really practical in a day cab, so the Super-Liner has expanded our area of operations significantly.” Dean’s also a huge fan of the combination of the MP10 with the mDRIVE automated manual transmission. “We’ve got a driver who’s been with us for the last ten years,” says Dean, “when we got the first one with mDRIVE he said “I’d sooner have one with a gear stick” but I convinced him to have a go and, needless to say, I reckon you won’t get him out of it now. It’s a cracking gearbox and we’ve never had a single problem with it. I really like the Heavy Duty setting that changes gears at higher revs, that’s perfect when you’ve got a big load on. I’m really looking forward to the 14-speed version with the creeper gears, we could certainly use that.” Dean trialled the new gearbox on a recent tour of the Mack production facility at Allentown in the USA. He was very impressed with what he saw there. “They’re working on engines there that will be in production three to four years from now,” he says, “ and that gives me lot of confidence that Mack are looking ahead. I reckon a big plus of Mack becoming part of the global Volvo Group is that they’ve got a lot of backing and the latest technology, and it shows in the trucks.”
“The Super-Liner is a solid and super-comfortable truck, and with this MP10 685hp engine under the bonnet I can pull anything. I put a 50-tonne load on the low-loader last week and it barely noticed it.” Dean Slingo, Slingo Earthmoving
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Graeme and Dean have been buying trucks from CMV Laverton, (now CMV Derrimut) since they started their business, and have built up a solid relationship with their dealer, and the manager Richard Singer. “CMV knows what we want in a truck,” says Dean, “take this SuperLiner for instance, I didn’t really specify it in that much detail, but when it arrived it’s got chrome everywhere, lights in all sorts of places and the company name in a stainless steel plate on the back of the sleeper framed by a couple of bulldogs. That was all CMV’s idea, and I absolutely love it. Our local sign writer Phil Duus has complemented it with the neat line and scroll work, which takes a steady and experienced hand.”
“Richard lent me a demo model of the Super-Liner and I took it up to Brisbane for a test-drive. My eldest son Dakota sat in the passenger seat the whole way, and when we got home he just wanted to keep on going. He and his brother Declan are in the workshop on a Saturday, and they’re never happier than when they’re moving one of the big Macks around. Of course, I hope they’ll follow in me and my father’s footsteps, and if they do I reckon they’ll be driving a Mack.” ■
Richard Singer has also impressed Dean with his positive attitude and determination to deliver on the Mack product. “He’s a good bloke that you know you can go to with any problems and he’ll sort it out. If he says he’ll call you, he calls you, he never leaves you hanging. I’m a bit old-school and these blokes seem to respect that.” Above all though, Dean’s a family man, something passed on from his father Graeme, and he’s clearly keen to keep the family business running well into the future.
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STEP UP TO GENUINE MACK MERCHANDISE. Mack Trucks is proud to lead the way in durability and reliability for conventional truck solutions in Australia, and our exclusive range of Mack merchandise reflects this pride. Mack merchandise is as tough, good looking and practical as our trucks. Everything from caps to tees, to sunnies and everything in between. Before you head off on your next trip, jump online and check out the full range at: mackaustraliamerchandise.com.au
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Building our base: world’s best 123 bays. 2.5 million parts. An 80,000 square metre facility, set on twenty acres of prime industrial land. Welcome to the biggest truck dealership in the world – CMV Truck and Bus in Melbourne; here for you and your Mack. The world-class dealership, which officially opened on Friday 24 November, is an impressive feat… home to Mack, UD Trucks, Volvo Trucks and Volvo Bus, built in the sprawling western suburbs at Derrimut.
olvo Group Australia President & CEO Peter Voorhoeve said the purpose-built facility tops the next biggest dealership in the US, with the ability to service trucks and buses of any size.
“This is a benchmark for not only Australia, but the world, and is a statement about the future of road transport and an investment that underlines confidence in the brands sold here,” said Peter. For CMV Group Managing Director Paul Crawford it’s all about the trucks, including our very own Macks. “It’s actually the products that give us the confidence to make this investment,” Paul announced at the opening to 800 attendees, including international guests who flew in for the occasion. Representing Mack Trucks in the US, Vice Present of Business Control Bruce Keller, proudly handed-over a Mack Superliner to customer Trevor Gray during a presentation at the opening. Alongside the customer handovers, a large selection of CMV Group and privately owned vintage trucks were on display, representing a snapshot of the Australian Transport Industry over the past fifty years.
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“This is a benchmark for not only Australia, but the world, and is a statement about the future of road transport” Peter Voorhoeve, Volvo Group Australia President & CEO
Vice President of Mack in Australia, Dean Bestwick, said CMV’s investment in the new facility signals their strong affinity with Mack. “At Mack, there’s a pride in our product that extends right through our dealerships, to the people who own and operate our trucks. Just like us, CMV Group invest the time and resources to deliver application excellence to our customers – and we couldn’t be prouder to partner with them,” said Dean. “Facilities like CMV Truck & Bus Derrimut, will help Mack lead the way into the future.” In 2015, CMV Group opened one of the most sophisticated truck servicing workshops in Australia - South Central Trucks in Adelaide. Paul said this facility builds on that investment for the local region. “This is a massive improvement in amenity, services and advice for customers as well as increased safety for our staff,” said Paul. “We’ve built this dealership from the ground up, all with an attempt to try to enhance customer service and the experience for our employees.” The dealership changes the way in which
CMV Group interface with their customers. Phone activity has been minimised on the front counter with the addition of a control room. “This room handles in bound and outbound service calls and coordinates workshop activity and flow, to ensure that trucks land in the right workshop bay, at the right time, with the right parts, ready to meet the promised deadline,” said Paul.
said Paul. The lounge includes sleeping and washing facilities as well as screens to keep drivers up-to-date on the progress of their vehicle. “We’ve increased the number of bays and the number of service pits, as well as installing brake testing and shaker plates into the workshop. This will help ensure that we get your truck back on the road as soon as possible.”
With more than 30 staff dedicated to meeting parts requirements, the team is confident in interpreting parts requirements efficiently. As reports or repair orders are punched in, parts are set aside and transported by parts buggies that take away waste and used parts.
Technology is a key focus with numberplate recognition incorporated into the 80,000 square metre facility. Computers track the workflow of individual trucks that are in for service or repairs and cameras allow for visual confirmation of which bays are not being utilised.
The facility handles an impressive 2.5 million part numbers, with a service index of 94 per cent, meaning parts will only need to be ordered in six per cent of the time.
Bestwick said the newest CMV Group facility provides the highest standard for Mack customers.
As part of the dealer network, Mack customers should expect the best from CMV Truck & Bus Derrimut, including a state-of-the-art driver’s lounge.
“With largest service network in Australia and New Zealand, we pride ourselves on reliability, durability and application excellence. It’s clear that CMV Truck & Bus Derrimut ticks all the boxes.” ■
“Our driver’s lounger gives you front row seats where you can kick back and relax while your vehicle is being worked on, or you can stroll upstairs to the café,” 2017 | BULLDOG | 47
MACK AT WORK
You don’t go to the butcher to get bread… It’s the same with financing trucks Kim Haulage’s Ken McClelland needed finance from someone who understood trucking, so he turned to Mack Financial Services. “The finance people at Mack understand the business.” Ken McClelland, Manageing Director, KIM Haulage Pty Ltd 48 | BULLDOG | 2017
t’s been 30 years since Ken McClelland started transport firm Kim Haulage.
Based in Sydney’s west, the business currently specialises in truck and dog tippers, carting material from quarries across New South Wales to various Sydneybased concrete plants. But Ken says the business hasn’t always been tipping. “We’ve been up and running for about 30 years now in one form or another. We’ve tried all sorts of things in that time, from fridge pans to express work. These days we’ve settled on the tippers. There’s not the fatigue that goes with long haul express freight work,” Ken explains.
Winning contracts means an expanding fleet Ken’s relationship with Mack and Volvo goes back 20 years. He currently operates 16 Tridents, two Super-Liners and three Volvos. It wasn’t until early 2016 that he contacted Mack Financial Services to finance new trucks and trailers. Winning a
recent contract has seen the business’ fleet double – 12 new Macks in fact. Mack Financial Services provided the finance to help support the deal.
Understanding the transport industry When asked why he chose to use Mack Financial Services, Ken explains that their understanding of the industry and clear focus on transport set them apart from other financial services providers. “The best way I can describe it is that you don’t go to the butcher to get the bread. It’s similar with a truck,” says Ken, “when you’re dealing with a bank, they don’t really get the trucking business because they look at all businesses through the same eyes. The finance people at Mack understand the business. They don’t ask dumb questions. They just get the important things to a business like mine. For example, there was no issue when I wanted to finance my trailers and trucks separately, rather than as a unit.”
“Where we’re different is that we know the value of what the business will bring,” Jason Neil, Regional Finance Manager for Mack Financial Services in New South Wales,
Valuing the growth potential a new truck brings Jason Neil, Regional Finance Manager for Mack Financial Services in New South Wales, has worked with Ken since early 2016. He explains how the unique understanding of businesses like Ken’s sets Mack Financial Services apart from the banks and other lenders. “When you want to borrow from a bank, they’ll generally only lend on what your business has done, not what business a new truck will do and bring in,” he says, “so if you’ve not earned a cent this last year, they’re not likely to lend you a cent to fund your growth. “In Ken’s case, he went for a contract, he got it, and we were willing to support him with the trucks and trailers he needed. We knew what value these would bring him,” he says. “We backed him where other financial services companies may not have. We were also able to put in place flexible finance terms that were specific to Ken’s business’ needs to support its growth.”
Securing the finance is just part of the picture For Ken, using Mack Financial Services hasn’t just been about securing the finance for his new fleet, it’s also been about having confidence in people like Jason Neil who help make it happen. “Right now, I’m at full capacity with my trucks, but it’s been very good working with Jason. No fuss, very clean, very tidy. He returns every phone call, answers every email,” says Ken, “he knows his trucks and understands my type of business. Altogether, just very professional.” ■
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