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DACLD ARE WE? DIGITALLY AGILE COMMUNITY LEARNING AND DEVELOPMENT The DACLD skills audit ran from 21 February to 15 April 2012 with 177 respondents from across the CLD sector including Local Authorities, Volunteer Organisations and community groups. This skills survey was designed to take a snapshot of the uses of, and attitudes towards new technologies from a wide range of organisations engaged in CLD. Position in Organisation 7. 9%

CLD Participants Identified

24.9%

72.4% have not attended training; seminars, ECDL, Internal Training, Social Media Training by SPEN, Digital Responsibility, On-line Training, Young Scot Training, IT Security.

44.6%

29.4% 55.9% 42.9%

Management no service user contact Youth Work

Adult Learning

Management with service user contact

Community Capacity Building

New Technology Training attended:

Frontline worker

Other included: Admin, Student, Development Officer, Consultant

How would you rate the potential impact of using technologies as an effective tool within:

Please identify your level of experience in the use of the following technologies?

35

Not Competent Competent 35

Highly Competent

Very Effective Effective

30

Not effective

30

25 25

20

20

15

15

10

10 5

5

Marketing

Online survey

51.3%

Anti virus

50.6%

40

Blog/micro blog

Smart phone

Mobile internet

Wifi

60

Smart board

MIS

20

Conference hardware

80

40

Fundraising

Social networking

Up to website

Desktop/ laptop

Internet

60

Working with Communities

Software technology used by your organisation 100

Broadband

80

Campaigning

Networking with other organisations

Working with adults Working with young people

Please identify which is available at your disposal for work purposes? 100

0

Email management software

Vimeo

Smarkboard

Tumblr

PowerPoint

YuoTube

Tweetdeck

Kiltr

Google analytics

Blogger/Wordpress

So.cl

Klout

Twitter

Hylus

Pinterest

Ning

Linkedin

Facebook

0

20

0 20% 23.2%

0

83.3%

Other included: Flip camera, interactive voting equipment, Smart card printers

58.3%

70

60%

60%

60 50

30

Use no Policy

Other included: Acceptable use of Computers and Internet Agreement, Data Protection for Service Users, Acceptable use Agreements

of new technologies in an organiastion depends on individual staff and shouldn’t be an organisational priority or requirement?

It is important, as a worker to have access to technologies for engaging with your service users?

95% agreed

40

Own Policy

86% Knowledge disagreed

Survey participants were asked the question:

Pace of change in new techologies

80

77%

55.1%

Barriers to your Organisation Lack of Training

Policy/Guidance using Digital Tools 11%

28.9%

Other included: Remote access, Skype

Inadequate Policy in place

58.7% 84.5% 34.8% 24.5% 17.5% 37.4%

Financial

92%

Survey participants were asked the question:

20 10 0

62.%

44%

Comments regarding barriers to digital use included:

Suggested training opportunities:

Survey participants further comments:

“IT dept willingness to find issues, and reluctance to find solutions.”

How to develop discussions and communities (for young people) on a social media platform.

“Individuals within organisations reluctance to move forward with new technologies… the fear of abusing the systems.”

Upskilling on twitter, word press, etc.

“Pointless to undertake training for the organisation not to allow use of those skills/mediums, due to non-forward thinking policy.”

“We cannot access or use many of the technologies due to IT restrictions in the workplace. If we want to communicate with our young people through technology i.e. Facebook, we have to do it from home – not ideal. We cannot even burn something onto a CD/DVD at work, or use pen-drives to transport info from one venue to another. It is not the workers unwilling to learn and utilise these technologies it is employers restricting/preventing our use of them.” “We have a secret group Facebook page which even if i posted the link, you could not access. Only the young people who are added to the group can view it, post things etc. BUT our management have no idea about it as we've been told that we are not allowed to have Facebook pages. These pages have existed for 18 months and guess what... No disasters have happened!”

Delivering webinars. I think some people would benefit from social media training and training on how to blog etc on what we offer as a service to the community we work with. Update on which technologies are out there pros and cons of using different ones and highlighted Associated Risks. Training in use of Facebook – Creating a page, getting enough likes for page to be easily found, create easy to find URL and branding. Training in Twitter – using supporting tech. such as twitter deck and Google analytic Training in website design and embedding social networks, RSS etc Also be interested in case studies. Training or examples of using iPads within CLD teaching.

“Hands on training on social media rather than just listening.” “Removing fear of social networking? This should be a training course for EVERYONE regardless of their stature. If people understand it better, then they wouldn’t have to fear it. Instead they could see how it could work in a positive way and then maybe more local authorities would let staff use it to engage in a modern way that suits our communities.’”‘Have already attended training but have not found it to be immediately relevant to my role.” “We would be open to all training available – many on our team say they are unsure about technology and often step back from it. Anything that will raise awareness and make it clear on how it can be safely used as a positive tool to engage with young people, enhance our productivity at work and increase our enjoyment of work is a good thing.” “No point. Social media not allowed.”

“Need guidance/engagement for senior managers to help them see the opportunities of digital media (fear of what they do not know).” “Need access to social media in work time, expectation to do at home.” “CLD managers need to be informed on this agenda.”

Contact: Marc Forrester

“Need an understanding IT department.”

E: mforrester@ youthlinkscotland.org W: http://tinyurl.com/6u96fbp


Digitally agile cld infographic