A D M I N I S T R AT I V E C O M P U T I N G & T E L E C O M M U N I C AT I O N S
Building the Future for Big Data - 100G ACT is working with the Corporation for Education Network Initiatives in California (CENIC) to expand our network uplink capacity by adding a 100 Gbps research connection. This new network capacity, an addition to our existing 40G Internet connectivity, represents a major milestone towards ACTâ€™s goal in deploying the most advanced computer network for UC San Diegoâ€™s network-based research, learning and innovation activities. This enhanced network capacity, available initially to data-intensive researchers who require the ability to reserve high-speed cross-country circuits, will prepare us to meet the exponential growth expected in data-intensive research network traffic between UC San Diego researchers and their counterparts across the country and around the world. Increased network capacity will also pave the way for UC San Diego faculty and staff to collaborate over the Internet on research and learning projects with research labs, universities, libraries, hospitals, K-12 schools, community colleges and other public and private institutions. CENIC expects to complete building out their 100G pipe to San Diego by the end of April 2013. As part of our commitment as an Internet2 Innovation Campus, UC San Diego hopes to upgrade our network to take advantage of this connection in the next 18 months.
Supporting Mobile Computing on Campus and Beyond A Message from Dr. Min Yao, Assistant Vice Chancellor, ACT
Welcome to the spring issue of ACT newsletter. We live in a fast-moving technological age. Nationally and globally, the trend of IT consumerization continues as more and more people are using mobile computing devices instead of their desktop computers to accomplish their day-to-day tasks. According to Gartner, there were over 2 billion mobile devices (tablets, smartphones, etc.) used in the U.S. in 2012 and this number is expected to further grow to 3 billion by 2016. Additionally, the number of computing devices using mobile operating systems is expected to surpass the number of computing devices using PC operating systems by 2014. Visits to our UC San Diego homepage by mobile device users have increased at an average rate of 0.5% per month. Presently, about 16% and 22% of the visits to our campus homepage and our student portal, respectively, are from mobile devices. In addition, new types of mobile devices are constantly being introduced such that there are now over 4,000 different Android mobile devices in use today.
support the growing number and types of mobile devices used by our faculty, staff and students, ACT has been expanding our wireless coverage. We increased the number of wireless access points on campus from 3,300 in July 2012 to 3,889 in February 2013 and plan to continue increasCOMMENTS?
ing the number of wireless access points to 4,225 by the end of summer 2013, a 28% increase in just one year. On
the application side, in order to support the varying screen sizes of mobile devices, we introduced a responsive Web
design framework for designing and programming Web pages, which allows us to use one set of programming code to render the right Web screen size for different mobile devices. With our combined approach of increased wireless coverage and responsive Web design framework, ACT is actively working towards meeting the needs of mobile device users.
ACT Project Highlights ACT Project Portfolio 2012: A Year in Review During 2012, many information technology projects were discussed and proposed. After careful consideration of each project’s impact, utility, and alignment with ACT strategic priorities, twenty-two requests were approved and added to ACT’s Project Portfolio last year. Our Project Portfolio includes many different types of projects and programs that are comprised of interrelated and coordinated projects. To manage portfolio projects, ACT developed a Project Management Framework (PMF) based on industry standards to guide ACT in consistent and quality project management practices. With about one hundred projects on the portfolio at any given time, we built into our PMF executive gates which are used to evaluate and monitor each project’s feasibility, funding, and resourcing as it progresses to project ‘close’. The portfolio is a valuable tool in which priorities, cross-project dependencies and impacts are monitored closely. Below is a chart which shows ACT’s project activity from 2010 through 2012.
Disaster Recovery Are you prepared for a disaster? ACT takes disaster recovery and business continuity seriously. Over the last year we reviewed our level of readiness to respond to disasters and have strived to align our work with the campus Emergency Operations Plan (EOP) and Emergency Operations Center leadership. Our work has already resulted in finding new ways to strengthen our essential services and we plan to implement an ongoing Disaster Recovery program that includes routine testing, assessment, and communications in 2013.
Recently Completed Projects Goodbye Cable Modems, Hello Ethernet! After a multi-year project, all of the cable data modems (CDMs) in the student residences have been replaced with switched Ethernet! Cable Data Modems
mobile Web application.
Mainframe Print Reduction Is paper cluttering up your workspace? Do you support UC San Diego’s goal of becoming a greener college? Well, ACT’s Mainframe Print Reduction project has helped the university reduce its carbon footprint while supporting business with less paper. Over the
were used to provide the original
years mainframe network printing had grown to over
data networking services for the
2,820,000 pages annually with staggering costs associ-
residential students, but several
ated with hardware, software and of course paper and
years ago the decision was made to upgrade to switched Ethernet. The transition required extensive recabling, which was particularly challenging because even in the summer
delivery. Focused on eliminating Mainframe network printing, an additional benefit is that sensitive information is no longer distributed on paper and less likely to be lying around. If you want to help contribute to making
months the residences are heavily occupied. ACT and
greener, try to limit
Housing, Dining and Hospitality (HDH) established
the amount of print-
a multi-year plan to upgrade one or two complexes
ing you do by relying
every summer and the final building, Tioga Hall in Muir College, was completed in 2012. Students have benefited by having faster internet speeds and better overall wireless services. For ACT, the upgrade to Ethernet simplifies maintenance and paves the way for further
more on electronic files. Reducing the amount of printing from the Mainframe is one way ACT has helped the university reduce our impact on the environment
What’s Around Me Mobile My Time Entry (MTE) Since the launch of MyTimeEntry in 2012, UC San Diego’s electronic time and attendance tool has been gaining in popularity. Now, over 6,000 UC San Diego employees electronically submit time and attendance. With the introduction of our new mobile edition available for tablet or smartphone users, we expect that adoption will continue to grow. To use MTE mobile, please visit m.ucsd.edu on your mobile device and select “Blink Tools”. Or enter mytime.ucsd.edu on
ACT recently launched What’s around me on the UC San Diego Mobile application. This new service helps you easily find nearby facilities, points of interest, and other resources. In two quick steps, you can pinpoint your current location and select one or more categories of interest such as parking or dining. Results are displayed with distances and a map to the location. Learn more about What’s around me at http://cwo.ucsd.edu/around-me.html and the UCSD Mobile App at mobile.ucsd.edu
your mobile device and you will be directed to the new Page 3
Recently Completed Projects... SME Building Networked for Research
to conduct their work. Overall, the team installed
ACT celebrates the dedication of the new
over 800 data ports throughout the four floors to
Structural and Materials Engineering (SME)
make sure Wi-Fi coverage is available throughout
Building. Costing nearly $83 million, the new SME
the building. ACT is proud to support the university
building is located near Warren College, across the
research efforts: http://imagination.ucsd.edu/blog/
street from the Canyonview Athletics and Recreation
Center. One of the newest buildings on campus, the
building houses four different departments: Structural Engineering, Nano Engineering, Visual Arts, and the Center for Medical Devices and Instruments. ACT’s telecommunications team played a crucial role in the planning and construction from day one through its completion. Providing network access was challenging.
The building’s main backbone connection to
the campus network has a 10 GB connection speed to ensure that researchers have adequate speeds
Other Projects Recently Completed •
NGN Edge Program Upgrades
Academic Personnel Online Release
ACT SharePoint Intranet
Coeus Infrastructure Implementation
Projects Underway Technology Upgrade for TMS
Network for system monitoring and the JBoss
The Telecommunications Management System
Developer Studio. This project will implement the
(TMS) is being converted to new technology
new middleware architecture by the end of 2013.
and updated to improve user experience for the telecom installation, billing, and repair teams that use the system on a daily basis. The TMS conversion project has portioned the work over thirteen modules such as inventory management and purchase orders. We have replaced Omnis 7 language and client/server architecture with web applications using standard Java J2EE stacks. The project will be completed later this year.
Phone System Upgrade ACT is in the process of upgrading the campus telephone system, which is expected to be completed later this year. The new state-of-theart telephone system is compatible with all voice communication equipment in service today. With its distributed architecture, the system can be deployed to support multiple networked systems across geographically dispersed locations – and
Application Architecture Upgrade
scalable to support from 300 to 500,000 communi-
ACT is replacing its existing enterprise web
cation devices, meeting campus voice communica-
application middleware JLink, with JBoss.
tion requirements for the foreseeable future. This
Having served its need ACT is retiring JLink, a
project involves upgrading a significant amount of
home grown solution, and replacing it with an open-
telephone system network hardware and software
source standards-based extensible middleware-
plus transitioning all voice traffic to the Core IP
Red Hat JBoss Enterprise Application Platform
(EAP). Our license includes JBoss Operations
New Sites Using the Campus CMS The Campus Web Office provides the UC San Diego community with a Web content management system (CMS) that academic and administrative units can use free of charge. Working with departments, we help migrate websites to the CMS, provide training, and are available to answer questions as needed. You can find out more at http://cwo.ucsd.edu. Recently launched sites include:
Academic Computing and Media Services
Post-Doctoral Studies Department of Communications
Office of Corporate and Foundation Relations
Office of Research Affairs
21st Century China Program
Center for Chronobiology
Inside Calit2 Human Development Program
IPv6 Update Funding institutions and researchers have begun to request that UC San Diego labs be IPv6-accessible — and ACT is ready to help. In the last six months, we have connected several more labs to dual IPv6/IPv4 services. These labs can still do everything they have always done using IPv4, but now collaborators, who may be in IPv6only locations, can reach them without the need to funnel their traffic through translators. KidSat: A joint project by UC San Diego and Jet Propulsion Laboratory spearheaded by Sally Ride, ISS Earthkam, also known as KidSat, allows middle school children to request International Space Station photos of Earth. To support NASA’s IPv6 requirement for the KidSat project, we recently activated IPv6 in the Earthkam server room. fMRI: The Center for Functional MRI in UC San Diego’s School of Medicine is a state-of-the-art research facility. However, with many research collaborators located in IPv6-only countries, fMRI needs IPv6 to attract postdocs and to create research opportunities. To provide IPV6 service, ACT and fMRI staff partnered to architect changes to their network prior to March 2013 service implementation. Deep Address: Researchers at UC San Diego’s Center for Design and Geopolitics have been working on Deep Address, which investigates ways to visualize the enormous address space afforded by IPv6. For Deep Address, ACT rolled out IPv6 services to the new Structural and Materials Engineering (SME) building and provided IPv6 address space for a project where individual grains of rice were assigned an IPV6 address. As rice dropped from bags onto a conveyor belt, each grain was recorded by a camera and computer and assigned an IPv6 address. The records are stored in a database where each grain can be accessed by its IPv6 address.
ACT TEAM HIGHLIGHT Research Administration Information Systems & External Affairs Customer Relationship Management At ACT, we are proud to support UC San Diegoâ€™s research and external affairs communities. Within our Information Technology Applications Group (ITAG), the Research and External Affairs Applications team, directed by Kevin Chou, is dedicated to providing these communities with enterprise systems to meet their business needs. The team consists of the External Affairs applications manager, Ike Lin, and technical team members, Byeong Kim, Kaniel Meas, Jeffrey Smith and Thuan Vo, Robert Dias, Hamed Foroozanfard, Siwei Kuang, Tejas Parikh, Ge Zhang, Spart Arguello, and Binod DC. Research The UC San Diego research enterprise generates more than one billion dollars in funding annually. To continually transform research administration to streamline business processes, our team has partnered with the campus wide Electronic Research Administration Program (eRAP) to deliver Electronic Proposal Development (ePD) to our researchers and research support staff. This critical project will transform the existing semi-electronic proposal development process into a standardized electronic process supporting users campus wide. In addition to deploying a best-in-class enterprise system, significant investments were made to introduce new standardized business processes with ongoing change management and training. Production piloting will begin in Fall 2013, with incremental releases to the campus starting in January 2014. In addition, our team is also working on the Sponsored Project Accounts Receivable & Cash Management (SPARCM) project, which will standardize disparate accounts receivable processes required by our research sponsors, and another project to modernize Conflict of Interest (COI) administration by streamlining the disclosure process for our Principle Investigators (PIs) and provide seamless integration with our research administration infrastructure and systems. SPARCM is scheduled to deliver its first major release at the end of this fiscal year, and ongoing enhancements to COI processes starting this fall. External Affairs The External Affairs community works tirelessly to help the university achieve financial sustainability and community engagement. A major program currently underway is the Engagement Stewardship Philanthropy (ESP), which includes replacing our current Constituent Relationship Management (CRM) system with Blackbaud CRM, an industry leading technology solution designed for nonprofits, and implementing an industry leading business intelligence and reporting infrastructure using IBM Cognos. ESP is projected to be production ready by November 2013. In addition, our team is working on the Foundation Accounting project to streamline the process of managing foundation funds by our campus fund owners and foundation accounting staff. We will begin rolling out services in 2013, with ongoing enhancements.
ACTâ€™s Developers Workshop ACT staff is invited to our learn at lunch technical developer workshops which are a great way to learn from colleagues and to share your experiences. Sessions focus on web application development technologies, tools and best practices. Topics are relevant to ACT developers like front end/UI, middleware, database, mobile, quality assurance and security. Held bi-weekly in TPC/S Suite 255, to let us know what topics you need help on or would like to share send an email to: firstname.lastname@example.org
ACT EMPLOYEE OF THE MONTH This award encourages excellence in customer service. O C T O B E R : Darryl Evangelista, Help Desk; Finance, Administration & Help Desk Darryl’s prompt and efficient service has been noted by customers and ACT teams. While the Helpdesk handles many types of issues, complex problems that involve multiple ACT teams and clients draw upon Darryl’s strong communication and coordination skills to successfully resolve the issue.
N O V E M B E R : Jennifer Kramer, Middleware, Middleware & IdM Clients have repeatedly praised Jennifer’s performance as a project manager. In addition, ACT colleagues note her dedication and work to enhance, troubleshoot, and design solutions for critical system problems.
D E C E M B E R : Ryan Sullivan, Data Communications, IT Infrastructure Ryan has been applauded for the ownership he takes to move projects forward and introduce new services to UC San Diego. Ryan works closely with staff and vendors to find innovative ways to meet customer and ACT technical needs.
J A N U A R Y : Julieta Uriarte, Enterprise Infrastructure Data Management, IT
Infrastructure Julieta is exemplary in her dedication, effort and productivity. Specifically, her leadership has helped achieve cost savings in licensing fees; complete critical ACT projects (HADR); collaboration and mentoring new team members.
Messaging & Windows, IT Infrastructure Claudio always has a good attitude and puts forth his best effort. When faced with challenges, Claudio resolves issues professionally and to the user’s satisfaction. His hard work, positive attitude and ingenuity are instrumental to the success of projects, and is a great reflection of ACT’s dedication to providing the highest level of service to all customers.
Communications Ben helps improve ACT products and environments by making it easier for staff to embrace quality as a mindset. Of equal importance is the spirit of collaboration with which he approaches his work, colleagues have also praised his attention to detail and follow-though.
Customer Service HighliGHTs ACT’s Customer Service team (Veronica Garcia, Annette Parker, and Lisa Schwartz) help hundreds of clients daily with telephone training; customer consultations for adds, moves, and changes; automated attendant; voice mail; and telephone billing. According to manager Veronica Garcia, the team processes an average of 500 customer service requests each month. Managing CSR requests from start to finish, the team’s direct work with customers and ACT’s Installation & Repair team ensures customer satisfaction. This team is also looking ahead and outward by researching, evaluating and testing vendor products, so that ACT can continue to improve and offer the best products to campus. The ACT Help Desk team handles over 35,000 tickets in a typical year. Striving to provide top notch first line technical support to UC San Diego faculty, staff and students, the Help Desk, led by Chris Alarcon, handles issues for most ACT services - from networks to voicemail, business systems to email, SSO to wireless. The Help Desk has been recognized for two years running for excellence in customer service.
ACT EMPLOYEE UPDATE United Way/CHAD Campaign UC San Diego’s United Way/ CHAD 2013 Campaign is Feb. 14 – April 12. This year’s theme is “ Live United for a Brighter Future, Imagine the Impact of Your Support.” Your gift is combined with the contributions of thousands of other donors to address San Diego’s most serious problems. You can donate online or using paper forms. ACT’s Department Coordinator Rashmi Umdekar, is “...looking into organizing special events,” where proceeds from the event will be donated to the United Way/Chad Campaign. ACT Spotlight Award Program- The “Spotlight” award is designed to quickly recognize and reward deeds and accomplishments performed by any ACT staff or student. ACT staff and students can visit ACT Spotlight Award Program to learn more about the program and nominate a fellow colleague! Skillsoft - Now including Books 24/7- Skillsoft Offers free web-based courses for UC San Diego faculty, staff and students. Expanding their training options, Skillsoft now includes a new feature “Books 24x7”, you can read entire books or focus on specific topics. Visit Skillsoft at http://skillportsso.ucsd.edu and faculty and staff enter your single-sign-on user ID.
ACT Staff Changes New Staff: Welcome to ACT! C O N TA C T A C T Project Management Office & Communications email@example.com
ACT Reception Desk (858) 534-6960 firstname.lastname@example.org
Isaac Serrano, Help Desk, Lisa Schwartz, Telecom Operations/Customer Service
Jay Rogers, Data Center Operations Jeremy Singer, Enterprise Infrastructure Data Management
Ying Chang, External Affairs Data Warehouse Ferdinand Escudero, Network Security
Rene Vega, External Affairs Data ACT Help Desk (858) 534-1853
Mailing Address 9500 Gilman Drive Mail Code 0929
Street Address 10280 N. Torrey Pines Rd Suite 255 La Jolla CA 92037
Staff changes Doug Meserve, Production Control Manager Mojgan Amini, Middleware & IdM Director Luis Tirado, Telecom Operations Network Engineer Allan Kim Identity Management David Soleno, Middleware Cristian Horta, Campus Web Office Jennifer Kramer, Financial Applications Perlina Babcock, Lead Production Analyst
Patrick Swiontek, Data Communications Robert Fabiano, AD/Messaging & Window Systems David Edmondson, Financial Applications Dale Serpas, Telecom Operations Patty Schell, HR & Administration Support Chris Alarcon, Help Desk Kevin Gao, Enterprise Infrastructure Data Management
Susan Eng, Financial Applications Sunshine Sun, Academic Applications Karen Przywara, Postmaster & Email Support
Retirements & Departures Karen Rea, Academic Applications Beverly Oregon, Production Control Flordelis Dimaano, Campus Web Office Madeline Jacot-Carter, HR & Administration Support
Middleware & IdM
Thank you ACT Student Employees! Monica Bunnay, Richard Castro, Charlie Chen, Michael Henick, Dami Kim, Nicole Kumabe, Crystal Kwok, Benjamin Lim, Victoria Selzer, Judy Sohn, Steven Wing, Justin Wright
ACT Newsletter Spring 2013