N O V A -C B M I C T T R A I NI NG C E N T E R O f f ic i a l P ub l ic a t i on V o l u m e 1 , Is s u e 1
First Quarter 2009
IT CAN BE DONE: EMPOWERING T H E D I F F E R E N T LY A B L E D FOR CALL CENTER & BPO POSTS INSIDE THIS ISSUE Topic:
Message from the Director for Finance & Admin.
Why employ persons with disabilities?
DFA Commends Inclusion of 15 Deaf
Supreme Court’s First Deaf Employee
Six PWDs Hired as Data Encoders
Leadership Training for Women with Disabilities
SM Group of Companies New Move
The Graduates: Batch 14
Three graduating students of Miriam College Undergo Immersion Program
Learn Computer Terms in Sign Language
Over A Cup of Coffee
NOVA-CBM ICT Training Center: About US
Free Trainings: Data Encoding & Career Development
Technology has long been a “knight in shining armor” for persons with disabilities (PWDs). With the brisk evolution in the field of Information and Communications Technology (ICT), lots of o ppor tuni ti e s have emerged for PWDs. It has significantly improved their lives. MANUEL V. AGCAOILI, President/CEO of The NOVA FOUNDAFOUNDATION for Differently Abled Persons, Inc. was invited to be one of the main speakers during the 3RD ANANNUAL BPO & CALL CENTER TRAINING
CONVENTION held at EDSA Shangri-La Hotel on February 11, 2009. In his talk, Agcaoili emph asized th at PWDs like the Deaf or hard of hearing, the blind and the orthopedically impaired, when given proper training, are capable of doing
see page 12
jobs in Call Center and BPO Posts. It is with high hopes that the INVOLVEMENT of NOVA FOUNDATION to this event would not only make the BPO industry AWARE of the PWDs, PWDs but most importantly, to consider giving them jobs.
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The CHALLENGE confronts us. We can NO LONGER REMAIN PASSIVE nor BLIND to their plight and DEAF to their call. There are SKILLS to be tapped, POTENTIALS to be nurtured, and DREAMS to be fulfilled. The NEED to ACHIEVE it for themselves. WE can HELP them DO it TODAY! TODAY
EDITOR’S NOTE The idea to come up with this publication transpired almost end of March...during one of the not so busy afternoon, over a cup of coffee. It only started actually with the words…”sana meron tayong chronicle noh”. Then a moment of silence. As if our minds met...all of us have agreed, “bakit hindi tayo gumawa?” Getting started (well, in most cases) is the most difficult part: where to start, how to start. But in less than a month, the whole Editorial Team is so proud and excited to share to you “within within REACH”, REACH the
Rosalynn I. Garcia Editor
Ivy Marie Limos Correspondents
Rodolfo L.D. Nolasco Editorial Consultant
first publication of NOVANOVA-CBM ICT TRAINING CENTER, CENTER a school of The NOVA FOUNDATION of the Differently Abled Persons, Inc., a non-government, non-profit organization. This publication aims mainly to REACH OUT and make the BPO Industry AWARE of persons with disabilities (PWDs), like the Deaf, the blind and the orthopedically impaired, but most importantly, to see that PWDs are capable of doing jobs, jobs if and only they are given the opportunity. opportunity REACH” It is with high hopes that “within within REACH would serve as a channel, a connection between the differently abled and the abled bodied towards a better and brighter future. We, the Editorial Team, BELIEVE that we can achieve our dreams and aspirations only if we BEGIN to get ourselves involved and do something (and never nothing) to BECOME productive members of our society.
within REACH Unit 27, 2nd Floor, The Columbia Towers, Ortigas Avenue, Mandaluyong City Phone: (02) 727-7855 / Fax: (02) 724-4033 / Mobile: (0918) 235-2797 e-Mail: email@example.com, firstname.lastname@example.org Websites: www.novafoundation.ph, www.novacbmict.multiply.com www.profiles.friendster.com/novacbmtraining
Message to the Editorial Team Congratulations to the Editor and the staff of the very first publication of the NOVA-CBM ICT TRAINING CENTER, “within within REACH”. REACH The message of hope this publication and its articles will bring to the differently abled will give motivation and inspiration to so many who have been longing for so much time to be accepted and treated equally based on their abilities. The very idea of bringing “good news” to the differently abled persons is long overdue and it is the right time to do so. The NOVA FOUNDATION for Differently Abled Persons, Inc. through this publication will be able to reach out to more persons with disabilities (PWDs) and to concerned abled bodied citizens who share our dreams and aspirations for a better future for the most marginalized sector of Philippine society. Once more, I congratulate you and your team for giving life to an idea that will enable us all to serve more to those who have less. More power to you! RODOLFO L.D. NOLASCO Director for Finance & Administration The Nova Foundation for Differently Abled Persons
It Can Be Done! Empowering the Differently Abled for Call Center & BPO Posts. Information and Communications Technology DEAFNESS IS NOT A HINDRANCE...
GUESS WHO CAN’T WALK?
SIX PWD G R A D U AT E S O F N OVA - C B M H I R E D A S D ATA ENCODERS The NOVA FOUNDATION for DIFFERENTLY ABLED PERSONS, Inc. had recently recommended eleven orthopedically impaired to PERSONAL COLLECTION DIRECT SELLING, Inc. through EXCELEXCEL-SOURCE MULTIMULTIPURPOSE COOPERATIVE for possible job placement. All the recommended trainees had undergone stringent hiring procedures such as IQ Tests, speed test and series of interviews. Out of the eleven trainees, six were hired as Data Encoders, namely: Jasmin Balasta, Ederson Regalario, Arvin Christian Rosales, Eduardo Joseph Roxas, Jr., Mary Jim Santos and Teresita Villeta. The new hirees are assigned to some branches of the Personal Collection: Cubao, Bacoor, Novaliches, Tondo and Taft Avenue,
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WHY EMPLOY PERSONS WITH DISABILITIES? Cromwell Taduran • Persons with Disabili-
ties (PWDs) possess their willingness and diligence to undergo extensive trainings that could help them better in their assigned tasks or jobs. • PWDs are inclined to
work harder in view of their disabilities. Despite of their disability, a small of the population of PWDs were
able to graduate from colleges or universities with associate or bachelor degree in the field of Information and Communications Technology, Arts and Business, making them academically qualified and skilled in their finished courses. • Under the Philippine
law, employers hiring persons with disabili-
ties are entitled to 25% tax deduction from gross income of the total amount paid as salaries to PWDs. • Employers
are also entitled to a 50% tax deduction from the direct costs of improvements or modifications done to facilitate access of PWDs to their company’s premises.
D FA C O M M E N D S THE INCLUSION OF 15 DEAF
SUPREME COURT’S FIRST DEAF EMPLOYEE
Fifteen Deaf are now working as Data Encoders at the Department of Foreign Affairs (DFA), as recommended by The Nova Foundation for Differently Abled Persons, Inc., namely: Abigail Gonzales, Elias Balbuena, Jr., Enrico Sabordo, Emmanuel Cruz, Irene Capicio, Jona Marie Romulo, Kisha Batulgas, Ma. Elizabeth dela Cruz, Ma. Teresa Vicente, Norito Visayas, Remedios Binuagan, Renato Moran, Jr., Rona May Delos Reyes, Ruby Ann Pabalinas, and Rumijae Alfred Buboa. Buboa NOVA FOUNDATION has provided DFA a sign language interpreter, Connie Remetio, to deliver instructions to the Deaf. The hiring is to address the demand for manpower by the Consular Affairs Office to process and issue machine readable passports to every Filipino.
March 12, 2009 - The Supreme Court has officially hired their first Deaf employee, Arthur Principe, 35, as a Utility Worker 2. Principe’s appointment was approved by Chief Justice Reynaldo Puno as recommended by Justice Arturo Brion, who himself has hearing impairment. Principe obtained his degree in Bachelor of Science in Business Administration Major in Management at CAP Foundation, Makati City. Principe has also completed the Tenweek Training Program of the NOVACBM ICT Training Center. Principe’s position at the country’s highest court is no big and could not catch public’s attention but his appointment shows that in spite of his being Deaf, he can contribute & become a productive individual in a hearing society where competition is huge.
DFA commends the inclusion of these PWDs for being efficient and reliable Data Encoders.
N OVA O N T H E G O …
IVY MARIE LIMOS
LEADERSHIP TRAINING FOR WOMEN WITH DISABILITIES In celebration of THE WOMEN’S MONTH, MONTH the “LEADERSHIP TRAINING FOR WOMEN WITH DISABILITIES” was held at the Conference Room of the Department of Foreign Affairs on March 25, 2009. The event was organized by the NATIONAL COUNCIL ON DISABILITY AFFAIRS (NCDA), facilitated by the NATIONAL YOUTH COMMISSION (NYC). This training aims to:
first, first advocate youth women who will someday become leaders of different groups; and second, second to discuss the present issues affecting disability sectors. Different groups supported this event including The Nova Foundation for Differently Abled Persons, Inc. with representatives, Ivy Marie Limos & Grace Almirol. After a short introduction of each participant,
came the different workshops focusing on disabled women such as drawing, exchange of ideas and other social activities. Various presentations on leadership and present issues were viewed, discussed and studied. The seminar concluded a success by NCDA and NYC because of the overwhelming cooperation of each participant.
S M G R O U P O F C O M PA N I E S N E W M O V E SM Group of Companies is taking a new move to promote their advocacy on provision of quality services to their special customers: the persons with disabilities (PWDs).
With the invitation of SM Molino Hypermarket, on March 9, 2009, the Philippine Autism Society, Down Syndrome and The Nova Foundation for Differently Abled Per-
sons, Inc. have shared their insights on how SM employees could improve their services to help PWDs. Included in the presentations were tips, awareness, common problems encountered and solutions on dealing with PWDS. Same seminar was conducted the following day, March 10, 2009 at SM Hypermart, Pasig. The seminars were concluded productive and helpful especially to a big corporation, like SM Malls, that plays a bigger role in our society.
FREE TRAINING in DATA ENCODING and CAREER DEVELOPMENT (see page 12)
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T H E G R A D UA T E S : B A T C H 14
Standing (from left to right): Michael Albert Adelante, Arlene Baccay, Margerie Ann Bermudez, Aljaylyn Bolneo, Princess Majal Dalisay, Rizzta Cyre Dioxam Lantin, Ma. Rosario Enriquez, Mercedes Agapito, Vanessa Angela Dela Cruz, Roberto Villanueva Sitting (from left to right): Michael Jan Sumalileng, John Ervin Casta単eda. Edsel Joseph Marajas, Jeffrey Galzote, Jefferson Roxas, Kahil Gian Valencia, Ian Joseph Ocampo, Noel Bueno
The NOVA-CBM ICT Training Center aims to providing the differently abled, in particular the Deaf and the orthopedically impaired, impaired with adequate skills training so that they can qualify for employment in the field of Information & Communications Technology (ICT). Twenty qualified applicants were given the opportunity to be included in Batch 14 (first training cycle for this year) out of more than 70 applications received by our Admissions. Batch 14 consists of 19 Deaf and one person with other disability. Given the situation, the Center decided to hire a full-time
Sign Language Interpreter, Ms. Lynn Garcia, Garcia a Registered Interpreter of the Philippine Association of Interpreters for Deaf Empowerment (PAIDE). (PAIDE) The ten-week training period, covers two courses: 1) Data Encoding Course, which is facilitated by Cromwell Taduran and 2) Behavioral Training Course, which is facilitated by Ariel Felix Ortilla. The Data Encoding Course provides an extensive training in keyboarding through daily key drills and data entry simulation. It also provides the necessary knowledge, skills and attitude to become data encoders for the BPO
Industry. Behavioral Training, Training on the other hand, provides extensive training in preparation of differently abled persons for a professional work life through personal reflections sessions, lecturettes, workshops, focus.. (turn to page 10)
BATCH 14 HAVE FINALLY COMPLETED THE TRAINING PROGRAM OF THE NOVA-CBM TRAINING CENTER, A SCHOOL OF THE NOVA FOUNDATION FOR THE DIFFERENTLY ABLED PERSONS, INC. ON MARCH 18, 2009. THE GRADUATION WAS HELD AT SACRO COSTATO RETREAT HOUSE IN QUEZON CITY ON MARCH 19, 2009.
T H R E E G R A D UA T I N G S T U D E N T S O F M I R I A M C O L L E G E UNDERGO IMMERSION PROGRAM The Immersion Program of NOVA-CBM ICT Training Center is designed: first, first to make the public aware of the existing employment situations of the differently abled persons; and second, second to increase trainees’ employability by bridging the gap between their skills set and industry requirement, specifically in the field of Information and Communications Technology. Last February 2009, the NOVA-CBM ICT Training Center has accepted three students to its Immersion Program: Misses Michelle Catherine Gatdula, Mary Grace Mendoza, and Eileen Clarisse Bartolome. They are Fourth Year Bachelor of Science in Business Administration (BSBA) Major in Marketing Management students of Miriam College. As part of their individual requirement for the course of
Theology of Social Justice and Peace, they: 1) have completed a 16-hour community service to NOVA-CBM ICT Training Center; 2) contributed two video films for the Library of the Center: One, One “View From The Top”, a comedy film about a young woman who has high hopes for the future and is willing to do whatever it takes to ensure that her dreams come true. Two, Two a collection of
video clips on work ethics focusing on discrimination, bribery, and sexual harassment; and 3) came up with a Social Analysis Report on differently abled persons focusing on deaf individuals. The immersion has helped above students to delve and have a more understanding about the present employability status of the Deaf and able to come up with possible resolution.
SPECIAL THANKS TO OUR PARTNER
BELIEVE. BEGIN. BECOME. Christoffel-Blindenmission
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satellite Source: American Sign Language Computer Dictionary by Elaine Costello, Ph.D.
By: Princess Majal Dalisay Living a life with facial distortion is very difficult. I hope that as I share the story of my life, it would bring encouragement, perseverance and strong determination not only to other persons with disabilities like me but to abled bodied as well. My name is Princess Majal Dalisay. I am the eldest child in the family. I was born on September 5, 1978, healthy and without any physical blemish. Just like other kids, I grew up happily, with self-confidence and full of energy until I was diagnosed to have a tumor in my nasal when I was eight years old. I needed to undergo series of operations and Chemotherapy. I thought everything would be fine until three years later, the doctor informed my parents that the tumor in my nasal is malignant and another operation is needed. My parents were in deep pain. They had no choice but to have me operated, an operation that affects my entire life. It took a month before I managed to look at my face in front of a mirror. I was so depressed. Isolating myself from people is the only option I know to avoid being humiliated. I never enjoyed my teenage life. Aside from my family,
THERE IS ALWAYS A RAINBOW AFTER THE RAIN… EVEN AFTER THE STORM no one has ever really cared to know me. With all the things that I am going through, I am still thankful to have a very loving and supportive family. With their help, I was able to finish Computer Science at Manpower Advanced Studying in Technical Training Center, Inc. (MASTECH) and took some short courses in computer at STI and System Plus Computer College. My life doesn’t end in school. There is life after college. I need to go out of my shell, find a job and fulfill my dreams. Unfortunately, I was never hired. To further develop my skills, I applied at the NOVA-CBM ICT
Training Center and have completed the Training Program on March 19, 2009. The feeling of rejection, resentment, all the hardships… these things have made me become a stronger person and now ready to face whatever challenges life brings.
“I believe that in every rain that pours in my life, there is always a rainbow after the rain...even after the storm. There is hope. There is life. There is God!”
OVER A CUP OF COFFEE LYNN GARCIA Laughter and tears...that’s what life is made of. Each and everyone of us has stories to tell, good and not so good. This column aims to bring an inspiration and hope for all of us to continue with life. Princess had shown nothing but quietness and shyness during the first four weeks of her training at NOVA-CBM. But in spite of this, her co-trainees believed in her ability and chose her to be the Class President for Batch 14. Little by little, Princess had started showing improvement both in data encoding and in relating to other people. It was only during Graduation Day of Batch 14 that Princess had completely unveiled her identity when she shared the story of her life. We welcome your stories. Write to withinREACHnews@gmail.com. withinREACHnews@gmail.com
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THE GRADUATES (from page 6)
group discussions and structured learning exercises. Through the Course, the trainees are provided the necessary knowledge and skills and are given the opportunity to develop the attitude towards becoming productive professional. Since 19 out of the 20 trainees in Batch 14 are Deaf, a new approach was introduced to
Contact us for the details.
make the Centerâ€™s program more effective and productive. This includes role playing, situational analysis, group discussions, games and a time for fellowship where each trainees would be able to share their own experiences and able to express their feelings and thoughts. The trainees were asked also to make video presentations of their own experiences, what they are going through as persons
with disabilities. The main purpose of these presentations is to educate the hearing society, to help them understand better, if not fully, at least to make them aware, of the situations persons with disabilities are going through.
CONGRATULATIONS BATCH 14
P a g e 11
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N OVA - C B M I C T T R A I N I N G C E N T E R ABOUT US The NOVA-CBM ICT Training Center is a premiere training institution for persons with disabilities (PWDs) that provide TESDA accredited training programs on Information technology. This is in partnership with the Christian Blind Mission of Germany. The Center aims to providing the differently abled, in particular the Deaf and the orthopedically impaired, with adequate skills training so that they can qualify for employment in the field of Information & Communications Technology (ICT).
OUR OBJECTIVE Establish a training center in Information & Communication Technology (ICT) that provide the differently abled with adequate skills training so that they can qualify for employment in the IT business.
STATUS At present, 340 PWDs have completed the Ten-week Training Program of the Center out of 419 trainees. 220 PWDs are certified under TESDA Regulations. A total number of 174 PWDs are employed to different companies (this number refers only to graduates the Center have kept track of). More than 80% trained PWDs are still unemployed due to inadequate skills in PC operations.
. . . e r a u o y If • • • •
Deaf, Hard of Hearing or orthopedically impaired 18-35 years old High School graduate; college level or graduate Computer literate
Career Development Training for FREE
g n i n i a r T E FRE e s r u o C g n i d o c n E a t a D in
N OVA - C B M I C T T R A I N I N G C E N T E R Unit 27, 2nd Floor, The Columbia Tower Phone: (02) 726-7088 Ortigas Avenue, Mandaluyong City Look for Grace or Ivy Marie e-Mail: withinREACHnews@gmail.com, firstname.lastname@example.org website: www.novafoundation.ph, www.novacbmict.multiply.com http://profiles.friendster.com/novacbmtraining
The official publication of The Nova Foundation for Differently Abled Persons, Inc.