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360º THE NEW CUSTOMER EXPERIENCE A two-day high touch workshop that answers the million-dollar question: What level 
 of service would you have to provide to charge admission to your salon? As businesses 
 enter the “experience economy,” this class will focus on the evolution from goods and 
 services providers to social experience and memory creators. With Daniel Kaner, Tom Seeberger & Anthony Logrande Participants will: • Learn how to set their salon apart by understanding what modern customers 
 expect and crave from their salon experience • Map the salon guest’s journey to best satisfy their needs by creating personalized 
 memory-grade experiences for each of them • Develop an implementation strategy to bring into their salons  Attendees are: Salon owners and managers (rental, hybrid or employee-based) wanting to be on 
 the cutting edge of customer service, grow their market share, and stand out amongst 
 the competition.

LBP Education 2017  
LBP Education 2017