ISSUE 4 NOVEMBER 2008
Luminus wins prestigious Communications Award Chan Abraham, Luminus Group Chief Executive
Great communications, inspired commitment and vibrant community action are immensely valuable individual traits in any organisation. Rarely are they found blended in one. As this edition of Headlines highlights, folk in the UK and abroad have both applauded and directly benefited from the Luminus multi-talented approach, energised by dedication to make a positive difference.
GMTV’s Lorraine Kelly presents the Communications Award to Luminus
Tenants across England say Luminus is a great communicator! Luminus Group, eastern England’s premier housing provider, has been awarded the prestigious National Housing Federation’s Communications Award, at an event which showcased success stories from various organisations making a positive difference in their communities. The award is especially significant as it is judged solely by consumers - leaseholders and tenants - across the country. Many of Luminus’ initiatives were highly commended, including the: • Luminus Teabag Challenge, where staff actively sought residents’ views and encouraged them to get involved in their community • Youth Centre Juice Bar, where Luminus staff worked with young people to create their own juice bar and youth club
• Junior Warden Scheme, inspiring young people to be environmentally aware and active • Out and About project, which liberates elderly and vulnerable people through days out and social events.
“a national vote of confidence by customers” These communications activities have directly benefited residents and businesses encouraging respect and positive behaviour, inspiring young people to take more responsibility for their environment and giving vulnerable and older people the opportunity to enjoy an independent life where they would otherwise be home-bound.
Luminus people continue to show how the complexity of modern problems can be effectively challenged. We hope that our successes will inspire others to great achievements too. Chan Abraham, Group Chief Executive, said, “Communication is an essential part of our service. We believe that tenants and leaseholders benefit from knowing what we are doing at Luminus and how it affects them. It is also vital that customers feel our staff are approachable and will listen and respond to them appropriately. This award is a national vote of confidence by customers and an important recognition that our approach is the right one.”
Luminus Community Action
Deputy Mayor Alan Cummings opens the event
Eynesbury on the up! On 27 September 2008, Luminus and other external agencies came together to host the ‘Eynesbury on the Up’ event. Residents were invited to come along and discuss neighbourhood management, services and activities and how to be more involved in their community. The day was well attended with refreshments and activities for adults and children.
The Luminus team ready for community action
Luminus Group Chief Executive Chan Abraham, supported by twentyfive Luminus colleagues, contributed to community spirit at Oxmoor through a tidy up operation as part of National Customer Service Week. The evening was a great success as Luminus staff removed more than thirty sacks of rubbish from different parts of the estate. One young resident, Connor aged 7, asked if he could get involved in the tidy up because he “liked to help people”.
Ben Smith with Stephen Timms MP and Nick Raynsford MP, President of Youthbuild UK
Group Chief Executive, Chan Abraham, said, “Luminus employees volunteered for this operation as part of the Luminus commitment to support our communities. We have done this as part of National Customer Service Week, and it is a small example of what Luminus people do every day of the week throughout the year, as part of our continuing journey in making people’s lives better and sustaining hope in neighbourhoods.”
Volunteering in Bulgaria
Luminus apprentice wins special award We congratulate Luminus Apprentice Ben Smith who was ‘Commended’ at the Young Builder of the Year Awards. Ben Smith is a dedicated and excellent member of the Luminus team. He studied hard as an apprentice and at college in order to gain new qualifications and skills. The ceremony was held at the House of Commons and included a trip on the London Eye.
Chan Abraham presents £600 from Luminus and Leadership International to The Lora Foundation
David Stean, Support Analyst for Luminus, recently returned from Bulgaria where he had volunteered for two weeks at a summer camp for orphaned children.
David raised a large portion of the money through a John O’Groats to Land’s End motorcycle ride in one day and a 20km walk on the South Downs. Luminus and Leadership International* contributed £600 to his fundraising. *Chan is President of Leadership International
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