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桃園縣蘆竹鄉戶政事務所 Lujhu Township Household Registration Office,Taoyuan County 為民服務白皮書 White Paper-Resident、s Guide to Records Services 中英文版 Chinese & English Versions

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目錄 catalogue 前言 Preface 我們的編制現況 Our establishment present situation 我們的服務時間 Office Hours 我們的服務區域 service area 我們的聯絡方式 contact way 我們承辦業務的電話分機 Contacts and Service Ext Lines 我們的服務內容 Services Menu 我們的服務標準 Services Standard 我們的便民服務措施 Upgrade Services to the Needy 我們的服務保證 Commitments 我們傾聽您的聲音 WE listen to your voice carefully

南崁交流道

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為民服務白皮書 White Paper-Resident、s Guide to Records Services 前言 Preface 蘆竹鄉地處國家大門,因臨近桃園國際機場及大臺北都會區,交通便 捷,環境優越,最近更因高鐵通車,南來北往更加熱絡。本所除繼續 秉持「尊重、專業、效率」及「創新、求變」之企業精神,為鄉親營 造一個舒適、e 化的洽公環境,更戮力推動各項便民措施,以創造更 好的服務水準滿足您的需求。 Lujhutownship, as the gate to the country, owns convenient traffic

and

supreme

environments,

adjoining

Taoyuan

International Airport and Metropolitan Taipei; lately owing much to the service of Taiwan High Speed Rail, the connection between the north and the south is more animating. Besides holding on the enterprise spirit of “esteem, profession, efficiency” and “innovation, asking for change” which for townsmen to construct a comfortable and electronicalized environment on business, Lujhu Township Household Registration Office does our best to impel many measures to facilitate people in order to create better standards of service to meet your requirements. 3


我們的編制現況 Our establishment present situation

主任

秘書

股長

僱工 2 人

書記 1 人

股長

辦事員 3 人

4

戶籍員 7 人

課員 7 人


director

secretary

chief

chief

Employee 2

Clerk 1

Clerk 3

Junior clerk

Officer 7

people

people

People

7 people

people

5


我們的服務時間 每星期一至星期五正常上班時間:上午 8 時~下午 5 時 中午彈性上班時間:中午 12 時~下午 1 時 每週六、日及國定假日:視需求彈性調整上班 Office Hours ●Monday to Friday: 08:00 – 17:00 ●Noon Flexible Hours: 12:00 – 13:00 ●Every Saturday, date and nationally established holiday: Regards the elasticity of demand adjustment to go to work

服務時間

服務區域

我們的服務區域 海湖、坑口、山腳、外社、山鼻、內厝、營盤、坑子、羊稠、錦中、 錦興、南榮、南崁、瓦窯、五福、長興、蘆竹、南興、大華、宏竹、 富竹、新興、新莊、中福、大竹、上竹等 26 村 Service area Haihu、Kengkou、Shanjao、Waishe、Shanbi、Neicuo、Yingpin、 Kengzih、Yangchou、Jinjong、Jinsing、Nanrong、Nankan、Wayao、 Wufu、Chansing、Lujhu、Naning、Dahua、Hongjhu、Fujhu、Sinsing、 Sinjhuang、Jhongfu、Dajhu、Sangjhu 26 village.

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我們的聯絡方式 地址:桃園縣蘆竹鄉內厝村長安路二段 236 號四樓 電話:03-3226227 傳真:03-3526380 電子信箱:rlh30524@ms16.hinet.net 網址:http://www.newluchu.gov.tw 線上洽詢:newluchu0001@msn.com contact way Office Location:4F., No.236, Sec. 2, Chang-an Rd., Neicuo Village, Lujhu Township, Taoyuan County, Taiwan (R.O.C) Service Phones: (03)322-6227 Fax: (03)352-6380 E-mail:rlh30524@ms16.hinet.net Website: http://www.newluchu.gov.tw Online Service:newluchu0001@msn.com

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舒適的洽公環境

世博蘆竹館

新人接待室

奉茶專區

特色化服務的櫃台

佈置輪美奐的洽公環境 8


我們的服務內容 Services Menu ●身分登記: 1、出生登記 2、認領登記 3、收養登記 4、終止收養登記 5、結婚登記 6、離婚登記 7、監護登記 8、輔助登記 9、未成年子女權利義務行使負擔登記 10、死亡、死亡宣告登記 ●Registration of Personal Status: 1、Birth Registration 2、Acknowledgement Registration 3、Adoption Registration 4、End of Adoption Registration 5、Marriage Registration 6、Divorce Registration 7、Guardianship Registration 8、Supplementary Registration 9、Registration of the executing or exercising of the right and obligation for the under-age children 10、Death and Death Announcement Registrations ●初設戶籍登記 ●Registrations of Household Initiation ●遷徙登記: 1、遷入登記 2、遷出登記(由系統代辦遷出登記) 3、住址變更登記 ●Registrations of Movement: 1、Move-in Registration 2、Move-out Registration(Processed by the system) 3、Address Alteration Registration 9


●分(合)戶登記 ●Separation (Union) Household Registration ●出生地登記 ●Birth Place Registration ●印鑑登記: 1、印鑑登記 2、印鑑證明 3、印鑑變更 4、印鑑註銷 ●Seal Registration: 1、Seal Certification 2、Seal Registration 3、Seal Alteration 4、Seal Deletion ●門牌編釘: 1、門牌編釘 2、門牌整、改編 3、門牌初、補、換發 4、門牌證明書核發 ●Address Plate Assignment and Installation: 1、Address Plate Assignment and Installation 2、Address Plate Adjustment or Reassignment 3、Address Plate Issuing, re-issuing, replacement 4、Issuing Certificate of Address Plate ●文件核發 : 1、國民身分證核發 2、戶口名簿核發 3、中英文結婚、離婚證明書 ●Issuing Documents: 1、National Identification Card 2、Household Registration Book 3、Marriage Certificate (C/E version), Divorce Certificate

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志工為民眾服務拍照 ●戶籍資料閱覽及謄本核發: 1、現戶戶籍資料閱覽及謄本核發 2、除戶戶籍資料閱覽及謄本核發 3、光復初次設籍資料閱覽及謄本核發 4、日據時期戶籍資料閱覽及謄本核發 5、戶口統計資料核發 6、英文戶籍謄本核發 ●Household Data Retrieval and Issuing Household Certificate: 1、Current Household Data Retrieval and Issuing Household Certificate transcript 2、Canceled Household Data Retrieval and Issuing Household Certificate transcript 3、Post-1945 Initial Household Data Retrieval and Issuing Household Certificate transcript 4、Pre-1945 Household Data Retrieval and Issuing Household Certificate transcript 5、Issuing Household Statistic Data 6、Issuing English version of Household Certificate transcript ●變更、更正、撤銷及廢止登記 ●Alteration, Correction, Revocation and Deletion of Registration ●原住民身分認定及民族別登記 ●Indigent People Status Identification and Race Registration 11


●國籍之取得、喪失、回復及撤銷 ●Acquisition, Renouncement, Restoration and Revocation of Nationality ●身分證統一編號配賦重複或不合邏輯處理 ●Disposition for National ID Number Overlap or Miss-assignment ●選舉名冊編造統計 ●Preparing Electoral Registers and Statistics ●人口統計 ●Population Statistics

線上各項統計查詢

所內人口統計立板

●特殊人口註記(查尋人口、出入監人口、禁治產宣告、遷出未報) Noting Special Resident (Missing, Imprisoned, Interdicted, Unreported Moving-out) ●自然人憑證(網路身分證)核發 Issuing Citizen Digital Certificate (Online ID) ●國民身分證掛失及撤銷掛失 Registration of Reporting Missing National ID and Revocation of Report 12


●辦理外籍配偶歸化國籍測試 Administering Foreign Spouse Naturalization Test

職員為民服務

職員為民服務

簡易櫃台服務

愛心服務台

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我們的服務標準 Services Standard 戶政規費收費標準一覽表 Household Registration Fees Household Registration Fees 戶政規費收費標準一覽表 Subject 項目名稱

Unit 單位

Fee (NT$) 金額(新台 幣)

Reading of Household Registration Entries 閱覽戶籍登記資料

Per time 每次

NT$20 元

Household Certificate transcript 戶籍謄本

Per sheet 每張

NT$20 元

Household Certificate transcript in English 英文戶籍謄本

Per sheet 每張

NT$150 元

National Identification Per sheet Card Issuing,Replacement 每張 國民身分證初、換領

NT$50 元

National Identification Card Re-issuing 補領國民身分證

Per sheet 每張

NT$200 元

Marriage Certificate(Chinese / English)

Per sheet 每張

NT$100 元

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Remarks 備註

For additional copy, NT$20 per copy is required 同一次申請 2 份以上者,自 第2份起每張 收費 20 元。


Divorce Certificate 中英文結婚、離婚證明書 Household Certificate 戶口名簿

Per sheet 每張

NT$30 元

Household Statistics 戶口統計資料

Per sheet 每張

NT$10 元

Seal Registration (Certificate) 印鑑登記﹝證明﹞

Per time (sheet) 每次﹝張﹞

NT$20 元

New Address Plate 新製門牌

Per piece 每塊

NT$30 元

Certification of Address Plate Per sheet (Initial, Revising, 每張 Addition) 門牌﹝初、改、增﹞證明

NT$20 元

Naturalization Test 歸化測試費

Per time 每次

NT$500 元

Re-issuing & Replacing Naturalization Test Report 歸化測試成績單換、補發

Per time 每次

NT$50 元

Certificate of R.O.C. Nationalization Candidature 準歸化中華民國國籍證明

Per time 每次

NT$200 元

Naturalized R.O.C. Permit Certificate 國籍許可證書規費

Per time 每次

NT$1000 元

Citizen Digital Certificate 自然人憑證

Per sheet 每張

NT$275 元

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Less than 50MB 不足 50MB 者

e-file 電子資料檔

NT$1000 元

Between 50MB up to 150MB NT$3000 元 50MB 至不 足 150MB 者 Additional NT$1000 for every Over 150MB additional 150MB 以上 100MB 者 每增加 100MB 加收 1000 元

移民生活花絮專區

流程圖及書表專區

心靈 SPA 專區

愛與祥和專區 16


我們的便民服務措施 Upgrade Services to the Needy ● 「加」方便 Convenience 異地申辦服務: 一、 得向全國任一戶政事務所申辦: (一)、

認領、監護、註銷監護、收養、終止收養、出生

地登記。 (二)、

因認領、收養、終止收養案件須改姓與隨同改姓 者之變更姓氏登記、戶籍地已辦妥姓名變更或更 正登記者之關係人須隨同辦理配偶姓名、(養)父 母姓名變更或更正者之變更或更正登記。

(三)、

換發國民身分證、換發或補發戶口名簿。

(四)、

原住民傳統姓名或漢人姓名並列傳統姓名之羅馬

拼音及原住民回復傳統姓名登記及回復漢人姓名登 記。 二、 得向另一方之戶籍地戶政事務所申辦: 夫妻戶籍地不同,於辦理結婚或離婚登記時,申請冠姓或 回復本姓者。 Application outside the place of registration: 一、 Application may be lodged at any Household Registration Office: (一)、Application for registration of acknowledgement, guardianship,deletionof guardianship,adoption,terminationof adoption, and birth place. (二)、Application for change of surname due to 17


acknowledgement, adoption, and termination of adoption and registration for change of surname, applicant who has already processed the change of surname at the registered address or related party of the applicant should also process the registration of the change of surname of spouse, change of name of (adopted) parents or registration for changes or amendments of applicant. (三)、Application for replacement of National Identification Card, replacement or re-issuance of Household Registration Book. (四)、Application for registration of the traditional name or the ethnic group name of indigenous people coordinated with Roman phonetic signs and application for registration of indigenous people for resuming his/her traditional name and resuming his/her ethnic group name. 二、 Application may be lodged at the Household Registration Office where the other party is registered: Husband and wife having different household registry addresses may apply for attaching the other party 、 s surname to his/her name, or resume his/her original surname while processing their marriage or divorce registration.

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免書證免謄本便民服務: 遷入本人、配偶、直系親屬已保存登記之房屋(須所有權人提供 地段及建號或地址),書面同意戶政事務所查證後,得免檢附房 屋證明文件。 No Written proof or transcript of household registration required: Domicile certification documents are not required when you are applying for moving-inregistration, which the domicile is reserved and registered by yourself, your spouse or your lineal relatives(location and building number should be provided by the owner) and a written agreement on the investigation by the Household Registration Office should be provided. N 合一跨機關聯合便民服務: ●蘆竹戶政與地政聯合便民服務: 民眾至戶政事務所辦理住址遷徙、姓名變更(更正) 、出生日期 更正、國民身分證統一編號變更(更正)及門牌增(改)編後, 如需要得自行填寫申請書,交由戶政事務所人員代為通報指定 之地政事務所,交由地政事務所逕為辦理住址變更、更名、門 牌整編、身分證統一編號更正登記。本住址變更、出生日期更 正、更名、門牌整編及身分證統一編號更正之登記以申請人辦 理戶籍遷入桃園縣並座落於桃園縣之不動產者為限。 ●蘆竹戶政與監理站聯合便民服務: 「駕照、行照地址變更」由監理機關逕行釐正,不再函覆。監 理機關僅受理駕、行照地址變更,惟變更前請先繳清交通違規 罰鍰及積欠之稅費。 ●蘆竹戶政與桃園縣地方稅務局聯合便民服務: 代辦稅單投遞地址、姓名變更及國民身分證統一編號變更異動 19


服務。 ●蘆竹戶政與蘆竹鄉社會課聯合便民服務: 對辦理遷入登記,地址變更登記及更改姓名民眾一併申請變更 殘障手冊之地址變更,由民眾填妥申請書,再由戶政事務所直 接通報各相關權責單位,俾減少民眾舟車勞頓之不便。 ●蘆竹戶政與桃園縣政府工商發展處聯合便民服務: 對辦理遷入登記,地址變更登記及更改姓名民眾一併申請變更 登記有案之工商行號地址變更,由民眾填妥申請書,再由戶政 事務所直接通報各相關權責單位,俾減少民眾舟車勞頓之不便。 N- in- one cross-institution united convenient services: ●Lujhu Township Household Registration Office convenient services joint with Land Offices: After applying for registrations of movement, name changing or correction, date of birth correction, identification number changing or correction and doorplate address addition or reassignment, citizens, if necessary, can fill in the application form to the household registration office. Then, we will inform the assigned land office to finish the registrations as mentioned above, but just for applicants whose real estates are located in Taoyuan County and move in Taoyuan County. ●Lujhu Township Household Registration Office convenient services joint with Moter Vehicles Offices : When citizens move to the new address, the drivers’ and vehicles’ licenses address will be corrected by Moter Vehicles offices themselves. Nevertheless, citizens must pay the traffic violations fines and owing taxes in full

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first or they can’t change the drivers’ and vehicles’ licenses address simultaneously. ●Lujhu Township Household Registration Office convenient services joint with Local Tax Bureau,Taoyuan County : The service items are as follows: mail the tax address, name changing and identification number changing. ●Lujhu Township Household Registration Office convenient services joint with Social Section, Lujhu Township Office : To reduce inconvenience to the citizens, after applying for move-in registration, address alteration registration and name changing, citizens can fill in the application form to the household registration office. Then, we will communicate to the relevant units directly to correct the address of handicap manual simultaneously. ●Lujhu Township Household Registration Office convenient services joint with Economic Development Department, Taoyuan County : To reduce inconvenience to the citizens, after applying for move-in registration, address alteration registration and name changing, citizens can fill in the application form to the household registration office. Then, we will communicate to the relevant units to correct the address of registered companies simultaneously. 主動至國中各校辦理年滿十四歲以上學生初領國民身分證作業。 Offering active service at –campus for junior high school 21


students at 14 or older to have their National ID issued. 提供 10 人以上集體申辦自然人憑證到校、到廠、到機關服務措 施。 Offering at-site(school campus,factory,office)service for issuing National Person Certificate for a group with at lest 10 members.

● E 利辦 On-line Service 網路申請: 可至桃園縣線上申辦整合系統 (http://e-manager.tycg.gov.tw/Tycgonline/index.jsp),以電子郵件向戶 籍地戶政事務所申請約定取件時間,補辦申請手續,目前提 22


供申請項目包括: 1、 中文戶籍謄本 2、 英文戶籍謄本 3、 戶口名簿 4、 門牌證明 5、 自然人憑證。 以自然人憑證向戶政事務所完成網路申辦,線上繳費程序 後,戶政事務所將資料郵寄到家服務,目前提供申請項目包 括: 1、 個人戶籍謄本申請(中文) 2、 補領戶口名簿(限戶長) 以自然人憑證向統一超商 ion 完成申辦、繳費程序後,戶政 事務所將資料郵寄到家服務,目前提供申請項目包括: 1、 個人戶籍謄本申請(中文) 2、 補領戶口名簿(限戶長) Application via the internet: You may file the application on- line at the integrated system of Taoyuan County (http://e-manager.tycg.gov.tw/Tycgonline/index.jsp) by sending an e-mail to the household registration office in where your household registration is located and book the pick-up date to complete the application procedures in person. The following types of application are accepted: 1、 Transcript of Household Registration. 2、 Transcript of Household Registration(English version) 3、 Household Registration Book. 23


4〠Doorplate Certificate. 5〠Citizen Digital Certificate IC Card. Citizens are entitled to apply for on-line services by using citizen digital certificate IC cards through 7-11

i-bon

systems

and

after

transferring

the

household registration payment online, we will mail delivery the data to your door. The following types of application are accepted: 1. Personal Household Certificate Transcript (Chinese version). 2. Re-issue Household Registration Book. (The head of family only). Citizens are entitled to apply for on-line services by using citizen digital certificate IC cards to 7-11 by operating i-bon systems and after transferring the household registration payment online, we will mail delivery the data to your door. The following types of application are accepted: 1. Personal Household Certificate Transcript (Chinese version). 2. Re-issue Household Registration Book. (The head of family only).

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線上櫃台 視訊 e 到家:網站提供即時現場服務狀況,作為來所洽公時 機之參考。 Providing electronic films: The website will instantly provide the on-the-spot service conditions, which serve as references for the proper timing to arrive at the Household Registration Office.

蘆竹戶政即時影像 戶政即時通:自 93 年 4 月 1 日本所提供即時通服務,透過 msn 由專 人為您立即解答疑惑。 戶政即時通帳號:newluchu0001@msn.com 戶政即時通開放時間:週一至週五 09:00~10:00AM、14:00~15:00PM。 Household Registration Messenger: Since April 1 st 2004, Household Registration Office has provided MSN Messenger through which we will assign person for solving the question for you immediately. HouseholdRegistrationMSN Messenger Account: newluchu0001@msn.com Household Registration MSN Messenger Hour: Monday-Friday: 9-10 a.m., 14-15 p.m. 25


● 「介」好禮 熱情志工奉主動引導

親切微笑招呼及問候

落實雙手遞送文件

實施巡迴走動式服務

Politeness: 1. A zealous volunteer will lead townsmen actively to where they want to go. 2. We will smile in greeting. 3. We will make sure of using both hands to deliver papers. 4. We will implement the circular walking service.

志工熱情引導

雙手遞送服務

● 「勁」舒適 打造「文化藝廊」

營造優質雙語環境

提供多元書報雜誌

寬敞洽公等候休息區

蘆竹鄉百年人文風華

蘆金歲月追思古今專區 26


生死結離申請書數位化展示區

戶政幸福導航屋 Comfort: Creating a “Cultural Gallery”

Building up a bilingual environment Providing diverse books, newspapers and magazines Spacious lounge for townsmen to wait while conducting affairs ● 「不」打烊 24 小時自動傳真回覆系統電話:(03)3526380 及建置本所中英 文全球資訊網:http://www.newluchu.gov.tw 提供中英文各項戶 政服務查詢及最新訊息。 Non-stop service: We have 24-hour automated fax system: (03) 3526380 and set up Chinese-English global website: http://www.newluchu.gov.tw with which provides every Chinese-English references to and the latest information about Household Registration

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● 「金」清楚 重要道路雙語門牌指標放大:使國民及外國人行車中易於辨識方 向、位置及找尋門牌號碼。 Clearness: The bilingualdoorplate of the main road being magnified enables townsmen and foreigners to recognize well ways, locations and the numbers of the doorplates while driving. ●「足」公開 本所已開放檔案應用的閱覽、抄錄及複製,有需要的鄉民可多加 利用。 Openness We have already provided opening information to citizens to read, transcribe, and copy, if needed.

利用。

檔案公開閱覽

檔案應用室

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我們的服務保證 Commitments 我們要求每一位戶政同仁都要接受最專業的知能訓練,熟悉各項 戶政法令,以最專業的知能及最好的服務態度來為您提供服務。如果 您發現戶政事務所或戶政同仁有服務不週情形,竭誠歡迎來電(信) 或利用本所電子信箱給予指教,我們將虛心檢討改正不足之處,給您 滿意的答覆。 本著戶政為民服務理念及為提供民眾更高之服務品質保證,本所謹以 此白皮書許下承諾,其品質政策宣言為「便民」、「效率」、「創新」、 「進取」及「專業」,確實為鄉民提供最好之服務品質保證。 We request each colleague in Household Registration Office to be trained in the most professional basics of knowledge to be familiar with each Household Registration Act, so we can use the most professional basics of knowledge and the best service to help you. If you find Household Registration Office or any colleague ill-serving, we are cordially pleased you call, letter or e-mail via Household Registration Web to give us advice, we will open-mindedly self-criticize and collect our inadequacy to offer you satisfactory replies. The Household Registration Office gives you our promise of for-people serving value and the best quality of service. We

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deem the White Paper-Resident as our promise of which declaration of quality policy is “Convenience”, “Efficiency”, “Innovation”, Aggressiveness” and “Profession” to make sure of the best quality of service for townsmen.

新移民關懷聚點

志工教育訓練充實知識涵養

身份證辨識教育訓練

員工內部教育訓練

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我們傾聽您的聲音 WE listen toyour voicecarefully 有批評才有進步,您的鼓勵與寶貴意見是我們改善服務品質的原動 力,不論您是對本所戶政業務應興革事項有所指教,或是對本所服務 品質有所指正,請告訴我們,您可以寫信、來電或上網告知,本所服 務電話設有「戶政便民法令諮詢熱線」服務電話(03)3226227 分機 234、233、206,由專人接聽記錄,即時處理,明確答覆,並將結果 陳送長官複閱,確實做到意見交換與溝通。竭誠地歡迎您大駕光臨, 您的親自指導是我們無上的光榮。 Only by comment would urge progress, so your encouragement and precious suggestions would be our prime movers to better quality of service; no matter what opinions you have to our changing items of household affairs or correction to our quality of service, you are welcomed to tell us by letters, phones or Internet. Our telephone service set up “Consultation Hotline of Household Registration Office for Serving People Act.” Our service telephone is (03)3226227, Extension is 234, 233, and 206 through which we assign person for answering and recording to deal with immediately and to reply to clearly what you question; moreover, the result will be submitted to the superior to review to make sure of doing an exchange of opinion and communication. You are cordially invited to Household Registration Office, for your guidance in person would be our crowning glory.

蘆竹鄉戶政事務所主任暨全體同仁謹致 The director’s and all colleagues’in Household Registration Office, Lujhu Township, devotion to all townsmen.

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名:桃園縣蘆竹鄉戶政事務所為民服務白皮書

出版機關:桃園縣蘆竹鄉戶政事務所 編

輯:桃園縣蘆竹鄉戶政事務所

址:桃園縣蘆竹鄉長安路二段 236 號四樓

址:www.newluchu.gov.tw

話:(03)3226227

電子信箱:rlh30524@ms16.hinet.net 出版日期:民國 100 年 2 月 版

次:再版

價:未定價

GPN:3809801606 ISBN:978-986-01-90618

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Book title:Lujhu Township Household Registration Office, Taoyuan County White Paper-Resident、s Guide to Records Services Publish an organization:Lujhu Township Household Registration Office,Taoyuan County Edit:Lujhu Township Household Registration Office,Taoyuan County Address:4F, No.236, Sec.2, Chang-an Rd., Lujhu Township, Taoyuan County Website:www.newluchu.gov.tw Tel:(03)3226227 E-mail:rlh30524@ms16.hinet.net Publish date:Feb., 2011 Edition:Second edition List price:Don't list price GPN:3809801606 ISBN:978-986-01-90618

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