A Workplace English & Job Skills Program of the
Building Skills Partnership
Participating ADVANCE P rogram companies yield high returns : • Greater Client Satisfaction • A Higher Skilled Workforce • Efficient Operating Procedures • Safer, More Secure Buildings • Bridges to Our Communities
Whether you are a building owner, client company, facilities manager, or maintenance company, you know the value of having a workforce that can communicate directly with tenants to provide higher quality service. You also know that a well-trained group of workers who can fully understand operating procedures is essential to running a safe and efficient building.
Together, through Building Skills Partnership, we can develop the English and job skills of your workforce.
This increases not only your bottom line interests, but it enriches the lives of participants, their families, and corporate volunteers, strengthening the California workforce and our shared communities.
Curriculum Tailored for Customer Service Building Skills Partnership (BSP) tailors its curriculum for industry-specific customer service. 95% of BSP participants say lack of English is a large barrier to communicating with clients and providing better service. In BSP classes, participants learn exact phrases and vocabulary for handling tenant requests, offering assistance or service, and other building communication needs. All facilities managers, employers, and account managers are impressed with results, report increased customer satisfaction, and plan to continue hosting classes. “Before, I would look down in fear if a tenant talked to me. Now I can answer their requests, give directions, and offer help even if they don’t ask!” - Serapio Morales, Janitor at Yahoo!
HIgher Compliance with Building Operating Procedures Today’s buildings have higher security and environmental operating procedures. Whether it’s security, health & safety, emergency preparedness, green cleaning, or recycling, BSP ensures that participants understand and have greater buyin to adapt to changing times. “It’s simple - when janitors have better English skills, we receive higher quality service. It just makes business sense to support BSP classes.” - Dave Sears, JP Morgan (left with janitors)
Developing Capacity for Higher Skilled Positions BSP has a multi-level curriculum, and advanced participants receive additional training so they can make the leap to day porter, utility, clean room, foremen, and eventually supervisory positions. They also receive assistance to enroll in community colleges for further ESL, computer, or vocational training. “Finding experienced workers who can be promoted can be difficult because of the language barrier. BSP helps our workers break through that barrier which is good for them and good for our company.” - Tim Brekke, ABM Vice-President (right at HP Graduation)
Rewards for Workers, Families, & Corporate Volunteers ADVANCE classes create career ladders while also boosting morale and job satisfaction, leading to worker loyalty to their building. BSP participants gain greater confidence and opportunities at work, as well as the ability to participate more in their children’s lives and broader communities. Additionally, ADVANCE classes are held at client buildings, allowing corporate volunteers to tutor, building bridges between clients and service workers. “I want to give my daughter opportunities that I didn’t have. Being able to speak English allows me to talk to my children’s teachers and get involved in their education. Thank you BSP!” - Cenobia Huerta, Janitor at City National Plaza, Los Angeles
program at a glance
BSP is a statewide 501c3 non-profit founded by SEIU-USWW, union janitorial contractors, and the Building Owners & Managers Associations of Greater Los Angeles (BOMA-GLA). Seed money raised through industry collaboration has been multiplied through public and private grants exceeding $2 million.
Partial List of Participating Companies High Tech: Google, E-Bay, Cisco, Adobe, Apple, Juniper, National Semiconductor, Applied Materials, and Yahoo! Health/Bio Tech: Genentech, Novartis, and Kaiser Permanente Commercial Real Estate: JP Morgan, Maguire Properties, Kilroy Realty, Sentre Partners Cushman & Wakefield, Thomas Properties, CBRE, Hines, Shorenstein, and Douglas Emmett Universities: Stanford University, Santa Clara University, and UC Berkeley Other: Westfield Malls, Bon Appetit, and Oakland McAfee Coliseum
* Fewer than 20% of BSP participants have ever attended English classes before. * 80% report that their work schedules and/or challenges with childcare and transportation have prevented them from studying English in the past. * Classes are 3x per week on paid time, creating access that many workers would not normally have. * More than 95% of BSP participants graduate compared to an average of 65% for other ESL classes. * 100% of participating companies see increased English and customer service skills and plan to continue hosting BSP classes.
Aida Cardenas Executive Director 828 W. Washington Blvd., Los Angeles, CA 90015 firstname.lastname@example.org * 213-284-7726
Alison Ascher Webber Associate Director 3411 East 12th St., Su. 200, Oakland, CA 94601 email@example.com * 510-816-1585