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Vol. 1 Issue 2


Contents

Editorial

3

Editorial Board

3

Cover Story

4

Innovations & Development

6

Good Governance

11

LTOR1-in-Action

15

Our Best Practices

18

Employees’ Corner: Samu’t Sari

19

Environmental Advocacy

22

Doing Business with Us

23

Frequently Asked Questions

24

Policies and Issuances

25

LTO-R1 District Offices

26

Our Mission We are committed to work towards the rationalization of Land Transportation Office services and facilities, and to implement effectively the various transportation laws, rules and regulations in coordination and collaboration with other government agencies, business sector, civil society and other stakeholders. Towards this end, we are determined to:  Put order on the roads  License quality drivers  Register roadworthy and emission-free motor  vehicles

Our Main Functions     

Inspection and Registration of Motor Vehicles Issuance of Licenses and Permits Enforcement of Land Transportation Rules and Regulations Adjudication of Traffic Cases Collection of Revenues for the Government

Our Vision The LTO envisions a model government agency showcasing excellent and quality public service for a progressive land transport sector.

Land Transportation Office Region 1

@LTORegion1

With the fast transformation of technology, the Land Transportation Office in Region 1 has strengthened its information campaign by incorporating the power of social networking sites in the service delivery for all its clients not only in the country but worldwide.

“We can use the social networking sites in improving our services by getting suggestions and comltoregion1.wordpress.com ments or even queries from our clients. We can consider this as one of the medium of getting feedbacks from our clients in filling up our Customer Satisfaction Survey,” Assistant Regional Director Francis Ray A. AlLand Transportation Office Region 1 mora said during a recent ExeCom meeting. Social Networking Sites are Continue to page 8 online communities of individuals who

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TRANSPORTER...Putting Order on the Road


Editorial TRANSPORTER… Putting Order on the Road

A Semi-Annual Journal Published by the Land Transportation Office Region 1

Editorial Board ARD Francis Ray A. Almora, CESO VI Editor-in-Chief

Members: Ms. Jovita F. Dion

Best Practices

Mr. Amado A. Gomez

Region 1… From Wikipedia by definition, ONE (1) is the probability of an event that is almost certain to occur. The maiden issue of the “Transporter” came out on September 2013 and the first issue of 2014 is now on hand. One (1) is a number that could mean a lot of different things from the perspective of the user. In the LTO family of region 1, it means a sustained effort and dedicated service to really make the region number 1 on its management practices and service to its clients which is certain to occur based on the performance of the office for CY 2013. The front cover features the Urdaneta District Office which made history as the first LTO District Office to be awarded with the Civil Service Commission Seal of Excellence and the first National Agency in Region 1 to receive the distinguish award. Other LTO offices in region 1 and nationwide are challenged to replicate and surpass the achievement of the Urdaneta District office in complying with the provisions of the Anti-Red Tape Act of 2007 (ARTA), Frontline Service, Service Quality, Physical Working Conditions and Client Satisfaction. “Congratulation to the leaders and members of the LTO Urdaneta Family. We are proud of the milestone you have achieved.” The Transporter also documented the equally distinguished achievements of the other LTO offices in the region in the practice of the Quality Management System (QMS). We salute the officials and the rank and file who sustained the programs and activities of the QMS in the licensing process. Together, LTO Region 1 pledge: We are committed to work towards the rationalization of the Land Transport services and facilities and implement effectively the various transportation laws, rules and regulations.\ In partnership with the government agencies, the business sector, civil society and other stakeholders, we are determined to: ·put order on the road, ·license quality drivers, and ·register road worthy and emission-compliant motor vehicles.

Innovations and Development

Ms. Kathleen Deanna G. Salayog Frequently Asked Questions

Mr. Charlie A. A. Del Rosario Procurement/Environmental Advocacy

Ms. Rosemarie P. Pocsidio Samu’t Sari/Good Governance

Ms. Vilmaria B. Pacis LTO-R1 in Action/Policies and Issuances

Ms. Camela M.Estrella Publication and Distribution

Contributors Evangeline V. Agbunag Lorna C. Sotelo Jesnee Kaira M. Dizon Ronald N. Aquino Marilou C. Gapuz Johnny O. Pacis Merlene C. Dumo Laurence P. Menis Luthgard P. Pascual

Lay-out designer Miriaflor B. Rimando

Editorial Adviser Atty. Teofilo E. Guadiz III, CESO V

Regional Director

July - December 2013

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United, Dedicated Service Providers, these words best describes Urdaneta District Office... This is evident when the office bagged the Seal of Excellence Awards in the Anti-Red Tape Act – Report Card Survey (ARTA-RCS) in 2012 conferred by the Civil Service Commission (CSC) for its outstanding performance in providing service to the public and its adherence to the requirements prescribed by the Anti-Red Tape Act (ARTA) of 2007. The RCS conducted by the CSC Urdaneta Field Office at LTO-Urdaneta District Office on June 6-8, 2012, showed an excellent rating of 90.58 percent. The validation was conducted by Office for Strategy Management of CSC Central office and the second validation was conducted by CSCCordillera Administrative Region on November 8-14 in the same year. Considering that the 2-phase validation has proven that the findings in the RCS were valid and correct, the CSC granted the Citizen’s Satisfaction Center Seal of Excellence that was symbolized by a wall-mountable glass seal that bears the CSC Seal of Excellence Award symbol and cash reward to LTO-Urdaneta District Office. The District Office showed an excellent rating on the following criteria: (1) Compliances with ARTA Provisions (Citizen’s Charter, Anti-Fixer Campaign, ID/Nameplates, No Hidden Costs, Help Desk and ‘No Lunch break Rule’); (2) Frontline Service Provider; (3) Service Quality; (4) Physical Working Condition; and (5) Client Satisfaction. The Citizen's Satisfaction Center Seal of Excellence Award is conferred annually to government agencies which were subjected to the RCS and have demonstrated excellence in public service performance as selected by the CSC. lt is awarded to agencies that passed all the areas of the RCS with an overall score of 90 – 100 points or a descriptive rating of Excellent and have passed the two-phased validation process. According to CSC Region 1, this is a milestone in the history of Pangasinan, of the Transportation Office and of the Civil Service Commission in region 1 because it is the of the LTO, the first national agency in the whole of Pangasinan and the first agency under tion of CSC Region 1, and only LTO office nationwide awarded with the Seal of Excellence.

Land first agency the jurisdic-

In 2013, this office is again nominated as CSC-Pag-asa Award (Group Category) where group of individuals are awarded for outstanding contribution/s resulting from an idea or performance that directly benefit more than one department of the government.

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From among 50 government agencies in 16 regions, how does the Urdaneta DO and other LTO Region 1 offices achieved award and maintain its excellent performance ?

ISO 9001:2000 Certification for the implementation of the Quality Management System for Driver’s Licensing Processing. Since the acquisition of certification of LTO in 2008, all

employees of LTO Region 1, not only in this office, were enjoined to perform their respective tasks with utmost cooperation and dedication to public service. With the efforts from the higher management to the rank and file, the image of the office most especially the Urdaneta DO has evolved to a higher level with the internalization and implementation of various QMS related activities, trainings of all personnel and strict implementation of the Citizen’s Charter and other statutory and regulatory laws, rules and regulations. Thru this accomplishment, the Urdaneta DO provides the simplified procedures in processing all types of license transactions.

Development of Road Safety Advocacies. LTO Urdaneta DO has actively participated in attaining the objectives of the Road Safety Program such as production and dissemination of training modules, aides and public information materials on road safety education, to widen the base of road safety advocacy in the key cities within the region. This is in coordination with other line agencies, local government units, and non government organizations to promote road safety.

Increased percentage on performance indicators. The District Office has been continuously exerting a group effort to excel in delivering public service measured in terms of its performance indicators in accordance with the office policies, plans and programs as LTO as a whole.

On the other hand, all of these have been a practice of other district/extension offices of LTO in Region 1 not only to gain awards but most especially to continually deliver the best service that the office can provide to its internal and external clients. (With reports from CSC-RO1 and LTO-R1 Admin Division/ Evangeline V. Agbunag)

July - December 2013

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INNOVATIONS&DEVELOPMENT The Innovator By Amado A. Gomez

We hate change, yet it is the only thing that has brought improvement and progress in our lives, such as our status and condition in life and standing in the society, and in the workplace our career advancement and influence. In our office, change is inevitable to be evident in our workplaces, such as the services we offer to the public clientele and the way these services are to be rendered. The seal of excellence received by LTO Urdaneta District Office from the CSC for the year 2013; the outstanding customer satisfaction ratings from our customers as an output of the Quality Management System (QMS) in all our office’ processes; the advance technology such as the LTO-IT, facilities installed and infraprojects being done in our different LTO offices in Region I, are all results of change.

of others. While in our work places, it is not uncommon that we see hardship, injustice, selfishness, dishonesty and exploitation, and materialism. But these shall not deter us to make for that change, for if we nurture the values such as, the issue of honesty, challenge of dependability, peacemaker, practice of creativity, commitment to justice, and good over gain, a complete and permanent change that will lead to productivity will be instituted. As Barack Obama said “Change will not come if we wait for some other person or some other time. We are the ones that we’ve been waiting for. We are the change that we seek.” Further, it has been said that if you “sow a thought and you reap an act, sow an act and you reap a habit, sow a habit and you reap a character, sow a character and you reap a destiny”. Change. A paradigm shifting. Please send all contributions/articles to Innovations and Development Section, Transporter at ltor1gazette@gmail.com.

The QMS, infra-projects, advance facilities, trainings, and incentive benefits are management tools to effect change in our office and to facilitate productivity in our services. However, tangible results affected by these management tools will be fallible for these are just incomplete and temporary changes. To build a firm and instituted change, must first be done in ourselves. It is ourselves that is the birthplace of change. We change our attitude, and we change the service. Changing our focus in the performance of our duties and responsibilities will determine our thinking and our thinking will in turn determine our behavior. There is dignity in our work in our offices. We had been given individual duties and responsibilities to do. There is no need to be insecure and to compete with others, every employee can be extremely productive especially when he/she understand his/her role and the role

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Innovations & Development

By: Lorna C. Sotelo

CHANGE starts with recognizing the organizational needs.

Man . . . . . . . Organization involves people, without them, its mission and vision cannot be realized. In LTO, by its mandate to provide service to the people, knowledgeable officers and employees are necessary to carry out the mandate of the office. The LTO Management is now focused on the continuous education of all officers and employees through trainings in order for them to give the utmost service to the public. With all the seminars programmed for this year, there is a great CHANGE in public service as evidenced by well-trained frontline employees and good working environment and working relationship between officers and employees.

sion Offices. This CHANGE in Region 1 was the initiative of the present administration. It shows that management is moving along with the new technologies. Other LTO regions had appreciated most this innovation that LTO Region 1 ever had. Customers are the final beneficiary with all these CHANGES of technologies in LTO Region 1 wherein transparency of all transactions are being monitored. Also, management always considers during monthly meeting the comfort of the customers like provision of comfortable chairs, television to watch, electric/ceiling fans and improved waiting area to make customers more comfortable while waiting their transactions to finish.

Methods . . . . . . . For every mandate of an organization, it is always governed by policies and procedures.

Machineries . . . . . . Customers are the most valuable visitors in our organization. LTO management always think on how to give the best service to the people. We are now in the world of fast changing technologies. The computerization of transactions was the best CHANGE that ever started in LTO nationwide. The use of typewriters was totally eliminated in the processing of registration, licensing and adjudications of apprehensions. The unique CHANGE that LTO Region 1 had recently put into operation was the installation of electronic queuing and paging system in all District / Exten-

One of the programs of our government is the implementation of Anti-Red Tape Act (ARTA-RA No. 9495), wherein all government offices are required to take appropriate measures to promote transparency in each agency with regard to the manner of transacting with the public. This shall encompass a program for the adoption of simplified procedures that will reduce red tape and expedite transactions in the government. With this mandate, LTO Region 1 had been most compliant with the requirement of ARTA such as assigned frontline employees to undergo initial evaluation of all transactions; and provision of service standards in the form of information billboards that are posed at the main entrance of office or at the most conspicuous place. Compliance to ARTA is being

Continue to page 8

July - December 2013

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Innovations & Development from page 7

Management . . . . . . . . . . Progress is impossible without change, and those who cannot change their minds cannot change anything. CHANGE ends with good management.

validated by the CSC in all District/Extension Offices. This is one of the feedback mechanism to obtain information from the customers relative to services of LTO. The CY 2012 Report Card Survey, generally, LTO Region 1 District/Extension Offices received a passing grade from the CSC relative to compliance of ARTA. In fact, Region 1 was very proud with the Seal of Excellence received by Urdaneta District Office, the only LTO recipient office nationwide. This award signifies employees commitment to CHANGE that bring new picture and image of LTO Region 1 as a whole. For this year, the management has a strong perception that more District/Extension Office will be receiving of the award of Seal of Excellence. Aside from being compliant of the ARTA Law, the continuous implementation of Quality Management System (QMS) on Driver’s Licensing (DL) is still being observed in this Region through conduct of monthly Management Review. Accomplishments of all district/ extension offices and committee -in- charge of QMS are being monitored so as to continuously improve public service. First and foremost focus of the QMS is the Customers Feedback in order to evaluate the level of satisfaction and other needs of customers, secondly is the Average Processing Time (APT) of all licensing transactions which is one way to reduce bureaucratic red tape and processing time; Thirdly is the comfort of all internal and external customers through the conduct of 5S and lastly is the conduct of operational audit in order to evaluate the level of compliance of District/Extension Office with the pertinent policies and procedures in handling the licensing transactions.

8

Well improved organization signifies effective management of resources. With their good partnership and management styles in handling the office, the LTO Region 1 is now leading to a new picture of CHANGE. from page 2

share common but not limited to a specific interest, wherein allowing users to share ideas, pictures, posts, activities, events, and interests in their network. All activities and concerns will be uploaded and posted to the sites for the clients to view the activities, get involved in the new programs and projects of the agency, and watch informative videos about our services, ARD Almora explained. “Let us improve our services, get feedbacks, and answer queries of our clients by expanding our reach to them,” ARD Almora added. Initially, the agency is maintaining its Facebook account since 2012 and has seen the active participation of the public in the services of LTO. You can send your feedbacks, comments, suggestions and view our latest events and activities in our accounts: facebook at Land Transportation Office Region 1; Twitter - @LTO Region1; Blog - ltoregion1.wordpress.com; and Youtube for online lectures. (LTO-R1 Information Office) TRANSPORTER...Putting Order on the Road


Innovations & Development

The Offices of LTO-Rosales, Naguilian and San Carlos have moved to an enhanced and more convenient location to provide better services to clients starting the last quarter of 2013. These offices are now in Carmay East, Rosales Pangasinan (Rosales Extension Office); Cabaritan, Naguilian, La Union (Naguilian Extension Office); and soon, Roxas Boulevard, San Carlos City, Pangasinan (San Carlos District Office). These LTO Offices are all set and proud to deliver better services by providing more comfortable area for clients and employ-

ees. Clients are provided with a spacious and conducive waiting area while employees are more comfortable in their working area. On the other hand, all other offices of LTO in the region are now under repair and rehabilitation of building and its facilities. This is also based on the feedback of clients gathered from the feedback from the clients and in the recently conducted Customer Satisfaction Survey. Meanwhile, the new building of Laoag and San Fernando District Offices are now on planning stage and ready for construction so by next year, the new site would be ready for occupancy.

July - December 2013

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Innovations & Development

ACCOMPLISHMENTS By: Vilmaria B. Pacis/Operations Division

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GOODGOVERNANCE

“Good governance never depends upon laws, but upon the personal qualities of those who govern.”

By: Miriaflor B. Rimando/LTO R1 Information Office

The

Land Transportation Office Region 1 warns the public on fake driver’s licenses after a bogus license was confiscated by one of its field offices recently. Ms. Kathleen Deanna Salayog, head of Rosales Extension Office said the modus was discovered when an applicant went to their office to renew his driver’s license that is supposed to expire on June 22, 2013. But when checked in the LTO IT System, it was found out that the licensee has no picture in the Driver’s License System database, although the Data Take On was undertaken at LTO San Carlos District Office. At the same, the licensee has no records in the AMPI database for the supposed initial issuance of the driver’s license. There was no other transaction effected in IT system. This prompted Ms. Salayog to immediately confiscate the fake license and advised the driverapplicant to apply for a driver’s license in accordance with prescribed requirements and driver’s license processing. On the other hand, how can we identify a fake license to a genuine one? One way to determine a falsified driver’s license is through the font type of letters used and the lamination when stripped, will also remove the print on the card. With the aid of advanced technology, developed skills of manpower and proper monitoring and records keeping in the LTO, the office can easily determine a genuine, copied, modified or fake license.

Furthermore, officials of the Land Transportation Office Region 1 advise the public to be wiser and more vigilant in processing their licenses. Clients should not transact or engage with fixers or anyone who has unlawful trade in processing documents for the issuance of driver’s license. Instead, they should go directly to LTO offices authorized to issue driver’s license. The office also warns those making fake licenses to stop this practice as appropriate charges will be meted to them when caught. It also appeals to those who may know those engaged in this illegal activity to report them to this office immediately.

Under Republic Act 4136 also known as Land Transportation and Traffic Code, anyone caught in possession and use of a fake or spurious driver's license will be fined not less than one thousand nor more than three thousand pesos or imprisonment of not more than six months, or both, at the discretion of the court. The LTO has strengthened its information dissemination and campaign against fixers as a tool to prevent clients transacting with fixers and swindlers. (MBR/ LTO Information Office/with reports from KDGS, LTO Rosales)

By: Jesnee Kaira M. Dizon Aged public utility vehicles (PUVs) will no longer be registered in the Land Transportation Office in compliance to the Department of Transportation and Communications (DOTC) Order 96-963 and the Land Transportation and Franchising Regulatory Board will not issue a franchise to these PUVs. “No units shall be subject of a new application for franchise, for extension of validity of Certificate of Public Convenience (CPC) for submission of unit, and for increase of number of unit/s, if said unit is more than the minimum age requirement as specified by the time of expiration of the covering CPC.” For buses, mini-buses, the unit should not be more that 15 years old reckoned from the date of initial registration with the Land Transportation Office. Public transport who will be affected will have two (2) options: to substitute the unit, buy a new unit to replace the phased-out vehicle or sell their franchise to other operators, else, they will have to face sanctions by not conforming to the order. The DOTC decided to phase out aging public utility vehicles-jeepneys, and buses to insure that the riding public are served by road worthy and environment friendly vehicles. July - December 2013

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Good Governance

CSC Assistant Regional Director Hedy Jose Lardizabal discusses on the issues of gender inequality/biases to 250 LTO Region 1 officials and staffs. (Inset photo (from left to right): Ms. Vilmaria Pacis, Ms. Lorna Sotelo, Ms. Evangeline Agbunag, CSC-ARD Hedy Jose Lardizabal, RD Teofilo Guadiz III and ARD Francis Ray Almora)

In line with the Department Order No. 201205 of the DOTC on the mainstreaming gender and development (GAD) in the transportation sector (policies, plans, programs/activities/projects) and strengthening the GAD focal points in the DOTC-Central Office, its Project Offices, Regional and Sectoral offices and Attached Agencies and Corporations, the Land Transportation Office Region 1 with a total of 250 officials and employees joined the two-day Gender Sensitivity Training last December 13-14, 2013 at Hotel Supreme, Baguio City. This training is essential in promoting gender equality among genders in the society said LTO Region 1 Director Teofilo Guadiz III in his message. Employees and this office would benefit not only on the gender issues in the office but most importantly understanding equality of men and women which eventually could be applied to clients and other stakeholders of

By: Evangeline V. Agbunag

12

LTO in region 1. Assistant Regional Director Hedy Jose Lardizabal, of the Civil Service Commission Region 1, who was the Learning Service Provider of the training, spoke on the difference of Sex and Gender, Gender Socialization and discussed issues pertaining to gender inequality. Participants were very active in sharing their own ideas during the workshops led by ARD Lardizabal in line with the topics he discussed. The event was not only a training for the enhancement of skills and ideas of the participants but also an activity highlighting gender equality by showcasing the talents of men and women of LTO Region I.

Officials

of the Land Transportation Office (LTO) Region 1 intensified their leadership skills thru a training initiated by Regional Director Teofilo E. Guadiz III and Assistant Regional Director Francis Ray A. Almora, held August 15 - 17, 2013 at Venezia Hotel in Subic Bay. “This is to understand the responsibilities that go with the authority they hold, on how to respond to challenges they face as a leaders in the Continue to page 13 TRANSPORTER...Putting Order on the Road


Good Governance from page 12

organization, and to impart the directions where the LTO is going,” said Engr. Antonio R. Rivera, Chairman of the Subic Bay Water Regulatory Board, who is the guest of speaker during the training. The training was also aimed to assess the leadership potential and to enhance the analytical, communication, problem solving and interpersonal skills of these leaders and soon to be leaders of LTO Region 1, he added. During the event, District Heads, Division Chiefs, Section Heads and other employees of this organ-

ization strengthened their camaraderie and bonding among them. With the incorporation of workshops and exercises between lectures and discussions, team works were fostered at all levels and was able to align the individuals behind a single vision and strategy.

Philippine Information Agency Director General Jose Mari Oquiñena discusses the importance and application of social communication to everyday lives. (inset photo: LTO Region 1 and San Fernando DO personnel.

SAN FERNANDO CITY, La Union – “Learning for survival, taking advantage of technology and be aware of what the world is doing”, these are the phrases from Philippine Information Agency (PIA) Director General Jose Mari Oquiñena on the importance of social communication in everyday lives during the Seminar on the Utilization of Social Media in Disaster Management. “We should learn how to use social communication and maximize this in our daily activities to adapt to the changing times,” Oquiñena said. In San Fernando La Union District Office and all other offices of

LTO in the region, social networking sites can be used to disseminate information on the various programs of the office and an effective feedback system/mechanism tool for client feedbacks, comments and agency awareness on public sentiments. Also, Consultant Allan Capulong, of the Presidential Communications Operations Office, discussed several networking sites like facebook, twitter, and blogs which does not require a huge list of contacts/database and financial cost. Social networking sites nowadays are being utilized for “infotainment” or information and entertainment and are more likely appreciated by different generations as it brings a package of information/news and entertainment. It is about real-time information and speed, about social emotions on what’s being read. It also requires a change in mindset, Capulong added. The event was organized by PIA Region 1 in partnership with the Office of the Civil Defense on August 5, 2013 at the People’s Hall, this city and participated in by various government agencies and private sector in the region. (RNAquino/ SFCLU DO). July - December 2013

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Good Governance

LTO Region I Assistant Regional Director Francis Ray A. Almora (leftmost) with the Honorable Governor Manuel C. Ortega (center) during the inauguration of the “One-Stop-Shop” on December 5, 2013.

SAN FERNANDO CITY, La Union -- Basic services of various national government agencies (NGAs) in La Union, including the Land Transportation Office (LTO) San Fernando, are now in Manna Mall, thru the PublicPrivate Partnership established by the Provincial Government of La Union and La Union Skymall Corporation. Inaugurated last December 5, 2013, dubbed as

“One-Stop-Shop”, Citizens Feedback, Public Development Information, Education, Communication, and Investment and Tourism Service Action Center, the program shall bring government basic services more accessible, transparent, responsive, and closer to the people and communities in the province. In the ‘One-Stop-Shop’ site, LTO will provide customer service for Motor Vehicle Registration and

Licensing processes addressing the transacting public frequently asked questions (FAQ’s). Likewise, application forms shall also be provided for applicants of driver’s license renewal and student permits. Thru this project, the LTO San Fernando La Union in continuing partnership with the provincial government and other participating NGAs will bring their frontline public services closer, more accessible and affordable to the people. Also, citizens will actively participate in good governance thru timely and responsible feedback system, problems/issues and opportunities identification and recommendations and to become part of the solutions. The new site is also a strategic venue to publicize information on the various plans and programs of the Land Transportation Office including updates on policies. Other agencies present on the site are the Provincial Government of La Union, Social Security System (SSS), PhilHealth, Overseas Workers Welfare Administration (OWWA), Home Development Mutual Fund (PAGIBIG), Government Service Insurance System (GSIS), Department of Trade and Industry (DTI), and Philippine Overseas Employment Administration (POEA). Participating agencies will be available during 9:00 a.m.-5:00 p.m. every Monday to Friday at 2nd floor of Manna Mall in Barangay Biday, this City. (RNA/San Fernando Dist. Office)

In an aim to provide quality public service leading to customer satisfaction, frontline service personnel (FSP) of LTO San Fernando La Union District Office (LTO-SFLUDO) together with other FSP’s in the region underwent the Basic Customer Service Skills Training last July 4-5 and August 22-23, 2013. Conducted by the Civil Service Commission Regional Office 1, the training program aims to provide learners on understanding the importance of service excellence, discovery of the critical role in providing excellent service within the organization, better understanding of customer behavior and the skills in handling different types of customers.

Participants preparing the group workshop presentation.

The learning service providers gave the participants an opportunity to interact with other frontline service personnel from other LTO district offices thru demonstration of their learned skills in various experiential learning activities and workshops. With the completion of BCSST, learners gained an in depth knowledge of the customer oriented service culture. (RNAquino/SFCLU DO)

Frontline Service Personnel shared their impressions on the training.

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LTOR1-IN-ACTION By: Ronald N. Aquino

SAN FERNANDO CITY, La Union – A fake Land Transportation Office agent finally was arrested after an entrapment operation by San Fernando City, La Union police in collaboration with LTO Regular Agents and some affected bus operators recently. Prior to the incident, various transport groups and companies have reported to LTO regular agents the persistent extortion activities of the suspect in the Province of Pangasinan. Identified as Marino Soriano Jr., 52, resident of Angeles Pampanga, was caught demanding money from Mr. Josue Miguel, and Mr. Marben Lindo, residents of Bauang, La Union and Sison Pangasinan respectively.

Recovered from the suspect were a gun replica, fake LTO agent I.D., Temporary Operator’s Booklet, and Php1000 entrapment money. Meanwhile, Lawyer Teofilo Guadiz III, LTO Regional Director, clarified that Soriano is not connected to the agency. The LTO continues to warn drivers and transport operators/groups to be alert when faced with the same situation, keeping in mind that a legitimate LTO law enforcer should be demanding one’s driver’s license, motor vehicle documents and issues TOP when there is traffic violation. The settlement of apprehension should be done only in LTO District Office indicated. Likewise, LTO is appealing to the public to report any illegal activities of its enforcers. (VBP/RNAquino/San Fernando District Office)

LET THE STUDENTS KNOW that securing a Student Driver’s Permit is easy and simple. The San Fernando La Union Licensing Center visited three (3) of the biggest school campuses in the city to invite and encourage students to apply for appropriate driver’s permit/ license before operating any motor vehicle.

July - December 2013

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LTO-R1 in Action

From road warriors

Maintaining a tradition of road safety. Law Enforcers inspecting public utility vehicles and bus terminals during the Oplan Undas and Oplan Krismas 2013.

To warriors FOR THE ENVIRONMENT

Foregoing LTO’s partnership with different stakeholders as its law enforcers join Clean air Month activities as mandated by law.

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LTO-R1 in Action

Region 1’s LTO Director Atty. Teofilo E. Guadiz III, ARD Francis Ray A. Almora and San Fernando La Union District Head, Mr. Ernesto Jesus L. Samonte met with representatives of motor vehicle companies on November 10, 2013 to provide updates and hear their concerns on LTO policies especially on motor vehicle plates and registration requirements and forge better partnership with them towards a more improved land transport sector. The dialogue was held in San Fernando La Union.

The Department of Transportation and Communications thru the Philippine Ports Authority in region 1 conducted a Social Outreach Program to deliver medical and dental services to the residents of Bagulin town in La Union. As a support to the activity, the Land Transportation Office extended arms to deliver its services to the people of Bagulin. Thru this activity, residents were given assistance in licensing and motor vehicle registration and queries on the services of the agency. July - December 2013

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OURBESTPRACTICES

By: Rosemarie P. Pocsidio

Land Transportation

Office Region 1 in its continuing effort to deliver better and quality service to the public has sustained the implementation of the Quality Management System (QMS) for Driver’s License (DL) processing for almost eight (8) years to date, as it harks back from the last semester of CY 2006. The initial implementation started at San Fernando District Office’s Licensing Unit that eventually led to the establishment of San Fernando Licensing Center with its first ISO Certification. As mandated by Executive Order No. 605 series of 2007, the management expanded the implementation of the QMS for DL processing in all the District and Extension Offices of LTO in Region 1 as the years go by. In support, physical improvements of the offices, provisions of the necessary equipments and materials and

“An empowered organization is one in which individuals have the knowledge, skill, desire, and opportunity to personally succeed in a way that leads to collective organizational success.”

development of employees had been the priority of the management with utmost consideration of the customer feedback to sustain continuous and quality service delivery to the public. The Regional Quality Management Team with the support teams such as the Regional Internal Quality Audit Team (RIQAT), Regional Process Control Team (RPCT), Regional Quality Service Team (RQST), Regional Quality Innovations Team (RQIT), Regional Human Resource Team (RHRT), Regional Quality Workplace Team (RQWT), and Regional Document Control Team (RDCT) together with the concerned personnel conduct monthly the Regional Management Review to discuss and monitor the status of the QMS and converse matters that should be given priority and attention by the office. For the years to come, LTO Region 1 looks forward for the best quality service a government office could ever give to the public.

Regional Management Review. All District, Extension and Kiosk Heads join the monthly Regional Management Review to discuss and tackle matters regarding the status and updates on the Quality Management System of the LTO Region 1.

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SAMU’TSARI

By: Laurence P. Menis

How do we value our time, or time of other people? Or shall we ask, do Filipinos value time? Or do time value Filipinos? How is time relevant to our work or perhaps our daily routine? These are only the questions that most Filipinos hardly answer on the significance of time. Every time a person goes to work, he needs to beat the TIME. But for us, it is the TIME beating us. When there is work to be done, we have to do it beating the deadline. But, is it working on us? Well, it is commonly known to many that Filipinos are not that keen in the observance of time. It is for this reason that some observers made comparisons among countries on how they respond to TIME, THAT: “For the Germans, they come BEFORE THE TIME. For the Americans, they come ON TIME. For the Filipinos, they come AFTER THE TIME....... But, the INDIYANS never comes.”

the conference to start. In the middle of conversation, the Japanese noticed a swollen part on the neck of the American. The Japanese asked about it, and the American replied, “that’s my beeper, I implanted it so that every time my wife ask my whereabouts I can easily respond to it.” So, the Japanese was amused. When they are about to continue their conversation, the Filipino accidentally bumped the buttock of the Japanese, and a sound erupted. The American asked about it, and the Japanese answered “That’s my Cell Phone, I implanted it too so that every time my wife call me, I can easily answer it.” The Filipino excused himself for necessity and went immediately to the Comfort Room trying to evade from being asked on what invention he has. Moments after, the Filipino was about to go back from his seat, but as he tried to approach his seat, the two were laughing at him because there was a tissue hanging on his buttock. The Filipino politely answered, “Excuse me, I just received a Fax,” then the Filipino rushed back to the Comfort Room leaving the two in shocked. “ Filipinos has a lot of talents and skills, but it is not realized when they will not work for it. Work is interdependent with TIME. So if we love our work, we have to value TIME also. Valuing TIME starts with a practice. It starts on our own way. More on this, fellas, in the next episode.....

Is it still better for us Filipinos because although we do not follow exact time, we still show up? It’s better late than never, as they say. Maybe, it is also for this reason that we’re behind from other countries. Other countries build Nuclear while we build refrigerator. Or simply our technology is far behind from that of other countries. But, don’t you know Filipinos do not simply give up in terms of inventions. Read and try to think of this. “One day, there were 3 Representatives from other countries (USA, Japan, Philippines) who were having conversations at a Lounge waiting for

July - December 2013

19


Employees’ Corner: Samu’t Sari

(Part 2)

dating guro. “Meron magulang na sila na ang nagiging mata ng mga bata bago tumawid, na hindi man lang pagsabihan ang mga anak kung paano tatawid sa kalye.”

Ni: Luthgard P. Pascual/LTO-Burgos Extension Office

“Meron din magulang na basta pinatawid ang anak na hindi man lang tumingin sa kaliwa o kanan bago patakbuhin pakabila ng kalsada.”

Isa sa mga katanungan ko sa aking sarili kung “BAKIT MARAMING LUMALABAG SA BATAS TRAPIKO, LALUNG-LALO NA SA ISANG TAWIRAN O PEDESTRIAN LANE?”

“Meron din magulang na hila-hila at akay-akay ang mga anak na sumisingit sa mga rumaragasang sasakyan.”

Karamihan sa atin, tayong mga “MAY ALAM” ay alam natin ito! PAANO NA ANG MGA MUSMOS OKABATAAN NGAYON? SINO SA ATIN ANG SISIHIN? Bilang isang magulang? Bilang nakakatanda? Bilang marunong bumasa? Di nakaka-intindi? Marunong o nag-mamarunong? Bilang isang Alagad ng Batas o nagpapatupad ng Batas-Trapiko? Mga Guro? O tayo MISMO? May naka-usap at nakapanayam ako na isang retiradong guro o sabihin nating isang propesiyonal na guro at dating mataas ang katungkulan sa Kagawaran ng Edukasyon sa Probinsya ng Ilocos Norte na residente sa bayan ng Burgos,Ilocos Norte. Sa aming pag-uusap at panayam, habang hinihintay matapos ang kanyang rehistro ng sasakyan, natanong ko sa kanya kung …. 1) Ano ang kaibahan ng mga kabataan ngayon at noon?; 2) Paano ang pagdidisiplina ng kabataan ngayon at noon?; 3) Paano ang pagsasabi ng bawal at puwedeng gawin?; 4) Paano ang pagtawid sa kalsada o daan?

“May mga magulang na akay ang mga anak patawid sa kalsada na walang pakialam kung may dadaan na saksakyan.” “May mga magulang din na kahit katabi at hawak na ang kamay ng mga anak ay isinisingit pa rin ang katawan sa pagitan ng mga sasakyan.” Bilang isang magandang ehemplo sa atin, “PAANO BA TATAWID SA ISANG KALYE?” Sa aking natatandaan nuong aking kabataan, ang aming butihing ama ay tinuruan kami kung paano ang wastong pagtawid sa isang kalye na may mga sasakyan at kahit walang makitang sasakyan. Una, hindi kami basta pinatatawid, kundi pinahihinto sa isang gilid at pinapatingin muna sa kaliwa, sa kanan at makinig kung may parating na sasakyan. Bago kami payagan tumawid. Paulit-ulit na ginagabayan kaming magkakapatid, hangang hindi na siya sumasama ngunit palaging sinansabi sa aming magkakapatid na mag-ingat sa pagtawid sa anumang daraanan. P a nga l a wa , i ti n u r o kung SAAN ang tamang tawiran.

ri n

sa

a mi n

Sa mga katanungan ito, ilan lang ang sinagot at karamihan ay iling na lang.

At ang pangatlong bagay na itinuro sa amin ay KAILAN at PAANO ka tatawid sa PEDESTRIAN LANE.

Noon, ang sabi aniya, ang kabataan ay isang salita lang ay sumusunod na sa mga pag-uutos at agaran ang paggawa, at karamihan ay hindi matitigas ang mga ulo. Isang tingin na matalim at malalim ay tatalima na ang mga bata.

Sa aking nakikita ngayon, bilang isang ama, bilang isang tagapagpatupad ng batas trapiko, maraming kamalian na dapat pag-aralan ng lipunan natin ngayon.

Pagdating sa ika-apat na tanong, doon siya , hindi ko alam, napangiti at napatawa! Marami din siyang napansin kung paano pinapagawa o ginagawa ng mga magulang na hindi niya mapagtanto na mali o tama. Ilan lang sa mga ito ang natandaanan ko na sinabi ng

20

Di ko rin matanto kung saan magsisimula ang usapin ito? Ang katungan ko ngayon . . . . . . . AKO? IKAW? MAGULANG? OPISYAL NG BAYAN? GURO? ALAGAD NG BATAS? SINO ANG MAGING PASIMUNO SA PAGTUTURO SA MGA KABATAAN?..

TRANSPORTER...Putting Order on the Road


Employees’ Corner: Samu’t Sari

SAN

FERNANDO CITY, La Union – Charlie Apolinario A. Del Rosario, legal officer of the Land Transportation Office Region 1 was awarded a special recognition award by this city during the ‘Rabii ti Pammadayaw’ (Night of Recognition) ceremony on March 19, 2013 in line with the city’s 15th Foundation Anniversary.

government particularly in the realization of city ordinances relative to traffic and displayed exemplary performance and unselfish support to all activities of the Department of Transportation and CommunicationsRegional Management Council-1. He is the first LTO employee to receive this kind of award from a city government.

Del Rosario has been in the government service for 15 years. As a service provider, he as well continuously supports the progress and activities of the city

The award is being given annually to individuals who have brought honor and prestige to their hometown San Fernando City or extended assistance to constituents.

TICKLE THE MIND: DISCOVERED THE PATTERN? Have anyone able to discover the pattern in filling in every row and every column of the table grid (7 X 7) by supplying the numbers 1 to 49? That if the numbers are added in every row and every column, the sum will all be equal to 175 and that each number will be used only once. Here is now the filled up table grid 7 X 7 (page 10 of the Transporter Issue, Volume 1, Issue 1):

22

31

40

49

2

11

20

=175

21

23

32

41

43

3

12

=175

13

15

24

33

42

44

4

=175

5

14

16

25

34

36

45

=175

46

6

8

17

26

35

37

=175

38

47

7

9

18

27

29

=175

30

39

48

1

10

19

28

=175

=175 =175 =175 =175 =175 =175 =175

Maybe then by now, you can now apply the pattern to table with odd numbers grid ( 9 X 9), using the numbers 1 to 81, that if the numbers are added in every row and every column, the sum will all be equal to 369. ALWAYS REMEMBER THAT EACH NUMBER WILL BE USED ONLY ONCE. GOOD LUCK in applying the same pattern to tables with grid numbers 11 X 11, 13 X 13, 15 X 15, 17 X 17 using the numbers 1 to 121, 1 to 169, 1 to 225, 1 to 289, respectively, and so on. By: Evangeline V. Agbunag OIC-Administrative Division

July - December 2013

21


ENVIRONMENTALADVOCACY By Charlie AA del Rosario SAN FERNANDO CITY, La Union— To ensure compliance to the Smoke Emission Standards from mobile sources as provided for under Republic Act 8749, otherwise known as “The Philippine Clean Air Act of 1999”, Private Emission Testing Centers (PETCs) were authorized to conduct emission test on motor vehicles prior to registration. Private Emission Testing Center (PETC) is a private facility authorized by the Land Transportation Office (LTO) to engage in testing the opacity and/or the analysis of the gaseous emission of a motor vehicle. As of December 2013, there are at least 60 PETCs in Region 1. To make certain that these PETCs are continuously complying with their legal mandate, the Land Transportation Office have created the Regional Authorization Committee (RAC) composed by LTO employees pursuant to DOTC Department Order No. 201210.

tasked to monitor through overt and/or covert activities of all PETCs. It simply reiterates strict compliance over setted standards for PETCs to aptly observe as mandated under its DTI Accreditation and LTO Authorization. Findings made by the RMT shall be submitted to the RMC for appropriate action. Any discrepancy or deficiency in its findings may either result to suspension/ revocation of DTI Accreditation and/or LTO Authorization, an imposition of fines and penalties, or both. At present, the unrelenting effort of the LTO to ensure continuing compliance to the standards as condition for PETC Authorization had already resulted to the imposition of fines and penalties to at least four (4) PETCs in Region 1.

LTO Region 1 RAC is primarily tasked to receive, evaluate documentary requirements, and conduct actual inspection on PETC applicants for either new or renewal of its respective authorization. All findings by the RAC shall be properly endorsed to the LTO Central Office Authorization Committee. The same will serve as basis for the issuance of an authorization on PETC applicants. Moreover, DOTC-Department Order No. 201210 in relation to DENR-DOTC-DTI Joint Administrative Order No. 1, series of 2007 (JAO 1 series 2007), created the Regional Monitoring Committee (RMC).

Members of the Regional Authorization Committee inspects and evaluates one of the PETC in region 1.

The RMC is chaired by the Regional Director of the LTO, while the Regional Technical Director of the DENR-EMB or the Pollution Control Division Chief, together with the Regional Director or Asst. Regional Director of the DTI, and the Regional Director or Asst. Regional Director of TESDA comprises its members. Alongside the creation of the RMC, the Regional Monitoring Team (RMT) was organized as well. It comprises of a Team Leader coming from the Land Transportation Office together with its respective members from the DTI, TESDA, and DENR-EMB. It is primarily

22

TRANSPORTER...Putting Order on the Road


DOINGBUSINESSWITHUS

By Charlie AA del Rosario

SAN FERNANDO CITY, La Union— In line with its trust to satisfy both its external and internal clients, the Land Transportation Office-Region 1 purchased additional generator sets for the use of LTO-offices in San Carlos City, Pangasinan, Burgos, Ilocos Norte, Naguilian, and Agoo, La Union. Due to brownouts, LTO offices in Region 1 had experienced downtime in all its transactions bringing inconvenience to its clients. In order to get by with the current boost of technology, the LTO adopts automated transactions in deal—

ing with most of its transactions. The old practice of manual transactions is now hardly observed. Hence, the need to provide for alternative source of energy during electrical outages has to be properly addressed. With the present purchases for 2013, LTORegion 1 now had provided generator sets to fourteen (14) of its offices. This simply reflects a straightforward commitment to provide quality service towards all its clients. Procurement of these generator sets were realized in strict compliance to the provisions of Republic Act 9184 otherwise known as the “Philippine Procurement Act” as well.

LTO-Region 1 Bids and Awards Committee TWG, verifies the technical specifications of Generator Set purchased.

Generator set delivered and installed at the new site of LTO-San Carlos District Office.

July - December 2013

23


FREQUENTLYASKEDQUESTIONS How do I determine the schedule of registration of my car? For regular motor vehicles, the last two (2) digits of the plate number are the determinants. The last digit of the plate would determine the registration month while the 2 nd to the last digit would determine which week the car should be registered, that is, without penalty. For example, if the last digit is 1, the motor vehicle should be registered on January. If the 2nd to the last digit is 8, it should be registered on the 3rd week of the month. This also applies to motorcycles and tricycles. To further illustrate: Second (2nd ) to the last digits: 1, 2 or 3 - 1st week of the month 4, 5 or 6 - 2nd week of the month 7 or 8 – 3rd week of the month 9 or 0 – last week of the month

Last digits: 1 – January 2 – February 3 – March 4 – April 5 – May

6 - June 7 – July 8 – August 9 – September 10 – October

For example, the plate is ABC 123, the motor vehicle should be registered on the 1 st week (#2) of March (#3). Or is the plate is AB 5678, the motorcycle should be registered on the 3 rd week (#7) of August (#8). Pareho po ba ang ibig sabihin ng kolorum at hindi naka rehistro na sasakyan? Hindi po pareho. May schedule ng pagpaparehistro ang lahat ng klase ng sasakyan. Kung wala siyang kaukulang bayad sa LTO sa buwan na dapat nyang pagrehistro sa kasalukuyang taon, masasabi na and sasakyan ay hindi naka rehistro. Ang isang sasakyan ay kolorum kung nakarehistro ito para sa pampribadong gamit lang pero ginagamit ito na pampasada/pinapaupahan or binabayaran ang serbisyo nito. Can I secure a driver’s license if my student permit has expired? You cannot. The student permit is only valid for one year. Once it has expired, you have to secure another student permit again. Why was I apprehended for driving with a student permit? A student permit is issued to a driver who is undergoing an apprenticeship period or still on the process of learning how to drive. But he/she should be accompanied by a duly licensed driver for a holder of a student permit to drive a motor vehicle.

24

TRANSPORTER...Putting Order on the Road


"A policy is a temporary creed liable to be changed, but while it holds good it has got to be pursued with apostolic zeal."

POLICIESANDISSUANCES Reference: Memorandum Circular AVT 2013-1805 dated November 18, 2013

Who may request motor vehicle information? -Government agencies, private individuals and entities including banks.

Reference: Republic Act 4136, Section 3 ROAD SAFETY starts with each one. By being and keeping informed. These conveyances are not registerable with the LTO. Its because these are not safe/do not have safety features. These are allowed to operate only on private roads not on public highways.

Where can one file a request for motor vehicle information? -Any LTO District Office (DO) / Extension Office (EO) If a certified copy of the original is needed, the request filed shall be endorsed to DO/EO that maintains the original document.

What are the requirements when filing a request?  

Written request indication the purpose Police report for cases involved in accident, crime or similar cases

How much is the verification fee?   

Php 209.06 as certification fee for requests from private individuals /entities No payment for requests from government agencies Php 40.00 for request of certified true copy of registration document

How long is the processing time for the request? 

within three (3) working days upon receipt of request

*** Verification for cases involving suspicious transfer of plates, use of motor vehicles to transport illegal goods, vehicle involved in court cases and other similar cases will be forwarded to the Law Enforcement Service for evaluation and recommendation.

List of Transport Cooperatives in Region 1 with Certificate of Good Standing* as of November 30, 2013 1. 2. 3. 4. 5. 6. 7. 8.

Ababod Transport Service Cooperatives Agoo Aringay Jeepney TMPC Dagupan City TSC Ilocos Transport Development Cooperative JTC Employees TSMPC Northern Ilocos City of Laoag TSC La Union Transport Multi-Purpose Cooperative La Union Pangasinan Transport Multi-Purpose Cooperative 9. Santodia Transport Service Coperative

Source: DOTC-Office of Transportation Cooperatives *All certificates are valid until June 30, 2014.

July - December 2013

25


Land Transportation Office Region 1 Aguila Rd., San Fernando City, La Union Tel. Nos. (072) 700-2544 / 242-7407 / 888-4962

Transporter Volume 1 Issue 2  

The Semi-Annual Publication of the Land Transportation Office Region 1, Transporter Volume 1 Issue 2.

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