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Case Closure

We may consider a case closed if you have informed us that your issue has been resolved or if 6 months has passed since we last had contact with you. We may also consider a case closed if we feel that there is no further advice that can be offered or if there is nothing else that the Advice Service can do in any instance.

Confidentiality

All information provided by clients is treated in confidence. The Advice Service will not disclose any information which could lead to your identification either directly or indirectly to any third party (including London South Bank University) without your prior expressed consent (verbal or written). This includes information that would identify that you have accessed the Advice Service. The duty of confidentiality extends to all staff of London South Bank Students’ Union. In certain circumstances, the Advice Service may breach your right to confidentiality. These include: • Where the Advice Service is legally obliged to share information, for example because of a Magistrates Warrant or statutory duty. • Where the Advice Service is concerned that if there is not a breach of confidentiality there is a risk to your safety, other students, staff or members of the public. • Where you are unable to give consent to share information, for example due to intoxication or mental ill-health, and it is necessary to breach confidentiality to protect the welfare of a client.

Profile for LSBSU

Student Advice Charter 2015  

A leaflet to help explain what you can expect from the Advice Service here at London South Bank Students' Union. it also explains some of th...

Student Advice Charter 2015  

A leaflet to help explain what you can expect from the Advice Service here at London South Bank Students' Union. it also explains some of th...

Profile for lsbsu
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