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What we expect from you: • • • • • • •

You are polite and treat our staff with trust, honesty, respect and courtesy. You are on time for appointments. If you are more than 10 minutes late you may not be seen. You will not mislead advisors. We cannot give effective advice if we do not know the full story. You keep in contact with your advisor during your case and respond promptly to requests for information. We cannot represent you if we cannot talk to you. You keep us informed of any relevant changes in your circumstances. You will attend appointments prepared by bringing with you any relevant, up to date documents and complete any necessary forms accurately on arrival. You inform us if you are consulting other agencies in parallel to an enquiry with our service.

When we cannot advise you:

We may refuse to advise you in the following circumstances: • If you are seeking our help to break the law. • If you require assistance which is beyond the scope, training or experience of our advisors. • If your advisor believes that there is no practical benefit to be achieved by providing further assistance to you, or if there is little chance of success. • If you are in breach of the Students’ Union Equal Opportunities Policy, or you have acted in a threatening, abusive, discriminatory, oppressive or manipulative manner to Students’ Union staff. • If there is a conflict of interest between you and the Students’ Union, or between you as a new client and an existing client of the service.

Profile for LSBSU

Student Advice Charter 2015  

A leaflet to help explain what you can expect from the Advice Service here at London South Bank Students' Union. it also explains some of th...

Student Advice Charter 2015  

A leaflet to help explain what you can expect from the Advice Service here at London South Bank Students' Union. it also explains some of th...

Profile for lsbsu
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