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Students’ Union Advice Service Statement of Service

About Us

The Students’ Union’s Advice Service is an independent organisation from the University. We offer free, confidential and impartial advice to students who are currently enrolled to study at London South Bank University. The Advice Service will also support prospective students, those who have withdrawn or interrupted and students who have recently completed their studies at the University. We endeavour to provide students with relevant information during their academic careers that will help them through their time studying at London South Bank University.

What you can expect: • • • • • • • •

We will ensure that you are treated with respect and courtesy at all times. We will give you reasonable time to explore and explain your case. An appointment will normally last 30 minutes, while a drop-in enquiry is normally restricted to 15 minutes. We aim to see you within 10 minutes of your appointment time, or provide an explanation as to why we are unable to do so. We aim to respond to your e-mails and telephone messages within 3 working days. We will keep you informed of progress on your case as and when required. We will provide up to date and accurate information on the Advice Service section of the Union’s website. Where we are unable to help an enquiry we will aim to refer you to a suitable alternative agency. We will offer you advice regardless of religion, race, gender, disability or sexual orientation.

Profile for LSBSU

Student Advice Charter 2015  

A leaflet to help explain what you can expect from the Advice Service here at London South Bank Students' Union. it also explains some of th...

Student Advice Charter 2015  

A leaflet to help explain what you can expect from the Advice Service here at London South Bank Students' Union. it also explains some of th...

Profile for lsbsu
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