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LOUIS LUKE CHEN EMAIL: LOUISLUKECHEN@GMAIL.COM

EXECUTIVE SUMMARY CAREER TARGET & BUSINESS GOALS Pursuing a senior sales position in the Hospitality Industry, Hospitality marketing and/or Senior Hotel management position with a global MNC or expanding SME organization with a presence in Asia or a business representation role utilizing my regional experiences. COMPETENCIES AND PERSONAL ATTRIBUTES Ability to work independently and autonomously to deliver desired results. Good communication and interpersonal skills A high level of corporate experience, professionalism and integrity. Strong leadership skills, keen sense of business, resourceful, independent, versatile, proactive. Specialties: Extensive career experience in: - Hospitality Solutions, Hotel Productivity Solutions, Mobile Hotel Solutions, In Room Hotel Guest Entertainment Systems, Hotel Wordpress CMS Solutions, SEO/SEM Internet Mktg Coach/Trainer -Hospitality Internet Gateway Solutions, Svc Base Opt.Telco sales mgt. and agy affiliates incl. callback services, IDD terminations, call shop & prepaid / postpaid corporate and consumer markets.- Channel and/or VAR mgt -12+ years of mktg and sales mgt, planning, forecasting, IT Hardware & Software, Telco apps. IDD wholesale Info Security.- Single Sign-On Solution for Datacenters, competitors like : IBM Tivoli and Novell

The Latest In-Room Hotel Guest Entertainment using Android APPSTV

EXPERIENCE SALES DIRECTOR (REGIONAL) Appt. as their Hospitality Consultant per Contract HOSPITALITY SOFTWARE & CLOUD SOLUTIONS August 2012 – Present (5 months)Asia Pacific

REPORTING TO HQ IN SINGAPORE AND OVERSEEING A TEAM OF SALES EXECUTIVES, SOFTWARE DEVELOPERS, PROGRAMMERS, TECHNICAL SUPPORT TEAM AND DEVELOPING BUSINESS AND MARKETING STRATEGIES FOR SINGAPORE, INDONESIA, AUSTRALIA, NEW ZEALAND AND MALAYSIA AND MOVING INTO OTHER REGIONS. IMPROVING THE STRENGTH OF OUR HOSPITALITY SOLUTIONS : HOTEL MANAGEMENT SYSTEMS TO BE IN PAR WITH OPERA & MICROS FIDELIO, SOFTBRANDS (HIS), PROTEL, UBIQ – WISH.NET INNKEEPER, HARMONY, AND ETC. AND TO DEVELOP MARKET SHARE IN THE REGION, WITH THE NEWLY DEVELOPED HMS CLOUD SYSTEM (WEB BASED) INTEGRATED WITH CHANNEL MANAGER, ONLINE BOOKING ENGINE AND CRS AND USING SMART DEVICES LIKE IPAD, PHONE AND TABLET ANDRIOD FOR FAST CHECKIN/OUT, INTEGRATED WITH PASSPORT AND IDENTITY CARD 3M SCANNER. ETC


- BUILDING NEW CLIENTAL WITHIN SINGAPORE AND HAVE SECURED 10 NUMBERS OF HOTELS USING OUR NEW iHMS - WEB BASED HOTEL SYSTEMS FOR IMPLEMENTATION BY THE 1ST & 2ND QUARTER OF 2013.

Web Based - iHMS (Hospitality Solutions for Front Office & Operations)

Business Development -Cloud Based HSIA gateway for Hospitality & Commercial Verticals ANTlabs 2011 – Present (1 year)Singapore & Asia Pacific

HOSPITALITY Solutions - Web-based, Appliance, Internet Technology . Cloud Based Virtual Network Operator (VNO) company leveraging on core Internet and virtualization technologies to deliver cost-effective digital hospitality service for the travel industry. - My Role as an Business Development which pioneers the Strategic Go-to-Market Intelligence for the introduction of our Managed Application Services for the Hospitality Sector. Creating Revenue & Guest Experience with our Top of the range HSIA (High Speed Internet Access and Gateways with a Multi Channel Revenue One Touch Service on Demand Interface for all Tourist staying in the 5 Stars, 4 Stars, 3 Stars and Budget Hotels in Singapore, China, Vietnam and Malaysia ., etc) 2 projects 1 recommendation •

Kwang Tat Ang

Co-Founder at ANTlabs Louis is a hard hitting sales person who can open doors. I'm always amazed at his enthusiasm and passion for going after leads, be it hot or cold. This guy can really talk - but an occupational hazard - he talks too much sometimes. I guess that's...View


Regional Channel Sales (Singapore / Malaysia)

ANTLabs September 2011 – Present (1 year 4 months)Singapore, Malaysia & South East Asia Currently, being appointed to managed Channels like: 3D Networks, Eminet, i-Net, Logicalis, Sigma3, Starhub (Hospitality), M1, UIC Asian Computers, and various Hospitality SI in Singapore and eBahn & Sunway in Malaysia to increase market awareness and sales for our InnGate3 Hospitality Internet Gateway Appliance. Also working with SI to build solutions for Corporate & FSI verticals and providing secure visitor based network and BOYD solutions. for Singapore & Malaysia. 1 project 1 recommendation •

Andy Teo

Business Development Manager at Antlabs Pte Ltd Louis has been in the Hospitality market for 5 years covering Singapore & Malaysia territories. His work comprises of channel partner mangement - handling & training of channel partners, presales engagement with end-users and successfully deploy...View

Regional HEAD Business Development (Asia Pacific) - (End of Contract for Consulting ) Dataprep January 2010 – May 2011 (1 year 5 months)

HOSPITALITY Solutions - PMS (HIS) (End of Contract for Consulting & Spearhead Management for Restructuring and Recruitment for China, Shanghai and Malaysia Operations) Position Level : Senior Management Industry : Computer / Information Technology (Software) Reporting to HQ in Singapore - My duties and responsibilities includes Major Regional Operations and Managing Sales & Business Development , Regional Marketing Management of Direct and Channels & Partners in Asia , Involved in Product Management / Development of Software Solutions for the Malaysia, Indonesia, Vietnam, China and Singapore and other Asia Pacific region. Roles and Responsibilities : Overall incharged of Business Development & Regional Marketing Management of Direct and Channels in Asia, Product Management / Development of Software solutions for Hotel Industry, Call Accounting Solutions and Harmony Property & Hotel Management Systems, In Hse developed Dataprep (HRCM) Human Resource Capital Management Systems, Document Management System (DocPoint) for MNCs/SMEs in the Logistics, Manufacturing & Financial / Institutions and Harmony Hospital Management System for the Healthcare Industry. 1 recommendation •

Ronald Beng Kiat Koh

AVP, Bank of America A very productive sales man and possess a wide knowledge on IT Security.View


Business Development Manager

VECTRA INFORMATION SECURITY PTE LTD ( A Temasek Holdings Subsidiary) July 2007 – December 2008 (1 year 6 months) Roles and Responsibilities : I was assign in a Business Development and a Hunter Role at Vectra, and was assigned to penetrate the GLC, Government Sectors, and the Commercial Sectors by providing IT Security Audits Consultancy services.. And I was also assigned to Develop Marketing Leads to probe, to Close tenders, RFPs, and direct pitches on Independent Information Security Audit and Reviews, work with SI , and direct channels, big corporate and MNCs. Main cliental: Government and Private banks, Ministries and Statutory Boards in Singapore, Large Corporations, MNCs, Organizations, provide Training for Infocomm Security Awareness Training . Providing Security Review Services & Solutions such as: • System/ Network Security Audit and Review. for Web Server, Web Application and Application Security Audit and Review. Security Testing Services of : • System/ Network Vulnerability Assessment and Penetration Testing of Web Server, Web Application and Application Vulnerability Assessment and Penetration Testing. • Wireless Vulnerability Assessment Security Awareness Services • Secure Network Architecture Audit and Reviews • Secure Code Audit and Review. • Wireless Security Audit and Review. • Wireless Security Vulnerability Assessment. • Security Awareness Training. • Policy, Guideline and Procedure development and Audit and Review. • BS 7999 Audit and Review. • BCP/ DRP Audit and Review. • Develop and Conduct Security Awareness Training. • Security Awareness End-User Assessment Virtual Test CD Achievements : Sales Quota assigned of SGD 1.8 Million per Annum, Shared by 2 BDMs (Revenue for Singapore) Personal Quota Achieved in 2007 : SGD 300,000 (Nett. Gross Sales Contracts) Personal Quota Achieved in 2008 : SGD 500,000 (Nett Gross Sales Contracts) 1 recommendation •

Shawn Iskandar

Founder & President - WEC Groups Louis had been working as a business partner with me with is dedication and hard work & deserve to be proud of is achievement with a person of unquestioned integrity His actions are a reflection of the courage and unselfishness that we have come to...View


Country Head Representative RETEC DISTRIBUTION PTY LTD October 2004 – June 2007 (2 years 9 months)Singapore Sales Operations Office / South Africa CISCO Switches and Routers / Appliances and Computer Servers / Hardware Industry Roles and Responsibilities : Reporting to HQ in Africa & Germany - My duties and responsibilities includes Major Regional Operations and Managing Sales & Business Developments, Logistics & Sourcing of pre-owned or Refurbished Cisco Systems and Refurbishing of EOL (End of Live) Systems in Singapore Office to cater to the demand and needs of project owners and clients in Asia Pacific e.g; Serving the global pre-owned & new network technology market in three core areas: 1. SALE of quality refurbished Cisco Systems HW. 2. BUY BACK of obsolete Cisco Systems hardware 3. DESIGN SUPPORT for refurbished Cisco Systems infrastructure Achievements : Managed to Hunt and Serve close to 800 Resellers & Channel Partners incl. Direct and Indirect Channels in Asia Pacific. For NEW CISCO SYSTEMS enquiries, we do normally get from Authorized Distributors for Singapore CISCO Systems. Majority channels are distributed by Retec distribution and Managed by me. Achieved Quota: USD 1.8 Mio - Country Quota incl. In Asia Pacific : USD 3Million

Regional Sales Director & Malaysia Country Director ISOFTEL LIMITED May 2003 – September 2004 (1 year 5 months) iSoftel Ltd ( 1st Software Corporation Ltd) A Multi-National Company (Listed on SGX - Singapore Stock Exchange) Last offered price of stocks at 0.8cents per share Managing & representing "Country Director for Malaysia , HongKong , Korea , Japan , Middle East , India , Indonesia , Thailand , Brunei , Cambodia , Vietnam , Taiwan & Singapore " Territories of Sales and Marketing for iSoftel - Telco Software solutions. Current Projects : DIGI Telecommunications Sdn Bhd, Telekom Malaysia Berhad / Celcom , DST Brunei, etc¡K As for Singapore; Projects closed for PPMS / iRoute ¡V India Bharti, Singapore Phoenix Comm, Sunpage, Zone Telecoms Pte Ltd, MediaRing Ltd., Hwa chung telecoms, VTI & Vietnam Telecoms. Etc.. Achieved Quota: USD 1.0 Million for Malaysia, USD 750,000 for India Per Country Quota : USD 3 Million Aggregated Quota for : Hong Kong , Korea , Japan , Middle East – Achieved : USD 2.5 Million 2 recommendations •

Jesse Liu

MD - South East Asia at NeuStar, Inc. Luke is a professional and he can manage the tasks that were assigned to him. He can operate independently and bring in the...View


Sales & Business Development eMobile Pte Ltd February 2000 – April 2003 (3 years 3 months) Privately Held ; 11-50 employees ; Telecommunications & Wireless Content Transactions Verticals; Roles and Responsibilities: Dealing in Regional Sales and Solutions pre-sales for Wireless POS systems, Wireless Warehouse Automation SMS server/client gateway Applications and solutions" into the regional and local SMEs and MNCs. Plan & Execute Joint Events with Partners & distributors of Mobile devices ex. O2, HP, Motorola & Palm and Channels; Create market awareness for our range of Wireless POS systems, Wireless Warehouse Automation Solutions, Multi-Mobile Banking System collaborate with HSBC & M1 built in GEM plus programs, development of CRM solutions and Sales Force Management solutions and our Legacy. Secondary duties : Lead and manage a team of programmers to design transaction screens for various application & business processes in F&B, Engrg, M&E and Banking industries. Achieved annual sales of SGD 3 Million and customer conversion target within one year. Achievements : Projects Awarded & Managing the project : IDA call for collaboration for NTU ( Nanyang Technology University ) implementation of Wireless PDA Field Engineering & Maintenance solutions. (US$ 1,500,000 ) (project revenue Achieved by Me, the GM & Technical Manager) Indonesia Panin Bank - HSBC Roll out with M1 - Funds Transfer & Query system using GSM - SIM card collaborate with GEM Plus. (US$ 5,000,000.00) (Project Achieved thru Me, Technical Director, GM & CTO) SMS server/client gateway Applications and solutions into the regional and local SMEs and MNCs. Other duties involved in providing market trend analysis and product improvement and sales forecast with marketing plans to penetrate selected markets with the product lines. Achieved annual sales and customer conversion target within one year of joining eMobile.

Senior Financial Planner American International Assurance Co. Ltd - (Insurance Industry) January 1997 – December 1999 (3 years) 2nd Batch Rookie) Under Coopers & Lybrand Training courses Privately Held ; 5,000 employees & consultants ; Insurance (Life / General and Health Insurance Industry; Roles and Responsibilities: Sales & Marketing of General, Life, Health Insurance to Corporate Group, Individuals and MNC in Singapore and Regional. Achievement & Quota : Achieved Quota S$ 1.5 Million in Premiums for 1995/6/7/8 and S$500,000 in Premiums for year ending 1999


Insurance Field / Field Underwriter John Hancock Assurance Co. Ltd - (Insurance Industry) January 1991 – December 1996 (6 years) Privately Held ; 200 employees ; Insurance (Life / General and Health Insurance Industry; Roles and Responsibilities: Sales & Marketing of General, Life, Health Insurance to Corporate Group, Individuals and MNC in Singapore and Regional. Achievement & Quota : Achieved Quota S$ 2.5 Million in Premiums for Life in year ending 1991, S$1.5 Million in Premiums for 1992 year ending. General & Health : S$ 1.5 Million. for year ending 1993

HOTEL PORTAL NETWORKING & PORTAL / SEARCH ENGINE DEVELOPMENT (eHA) eHotelAdvisor(Link)

Singapore & Malaysia / Region January 1, 2010 eHotelAdvisor (EHA), has been in the Hotel and Tourism industry since 2005, and have assisted in Hotel & Tourism Consulting Activities such as “Consulting on Setting up Hotel from the Property Development Stage, Outsourcing and Combining various Technology to improve the automated process from Housekeeping with Chambermaid functions, In-Room Entertainment, HR Recruitment with selecting the...more 2 authors

Louis L. Chen

APPOINTED AS SALES DIRECTOR (REGIONAL) – ASIA CONSULTING & CHANNELS at HOSPITALITY SOFTWARE & CLOUD SOLUTIONS

Founder & Developer - Louis Luke Chen

Traveller88.com(Link) Singapore March 1, 2012

Traveller88.com achieves this connection by providing our local partners a very sophisticated e-commerce platform to load product information (accommodation, tours, transport, hotel offers, promotions, F&B offers, Restaurant Cuisines. Supplies.. etc.) and process bookings. 2 authors

Louis L. Chen

APPOINTED AS SALES DIRECTOR (REGIONAL) – ASIA CONSULTING & CHANNELS at HOSPITALITY SOFTWARE & CLOUD SOLUTIONS

Founder - Louis Luke Chen


GUARANTEED LOWEST RATES FOR TRAVEL & HOTEL PACKAGES(Link) TRAVEL AND HOTEL ONLINE SEARCH ENGINE & RATE COMPARE May 1, 2012

GUARANTEED LOWEST RATES FOR TRAVEL & HOTEL PACKAGES of more than 500,000 Travel and Hotel Accommodations and you will definitely find the best economical price without searching the whole WWW. and save upto 80% on all hotel bookings through our search engine. 2 authors

Louis L. Chen

APPOINTED AS SALES DIRECTOR (REGIONAL) – ASIA CONSULTING & CHANNELS at HOSPITALITY SOFTWARE & CLOUD SOLUTIONS

Louis Luke Chen - Founder and Co-Developer of Search Engine

LANGUAGES •

Malay

Chinese

Indonesian

Japanese

dialects

Cantonese

PROJECTS Traveller88(Link) March 2012 – March 2012 Hotel Booking System, Social Media and Travel Guide Directory for Tourist and Overseas Visitors in Singapore 2 team members

Louis L. Chen

APPOINTED AS SALES DIRECTOR (REGIONAL) – ASIA CONSULTING & CHANNELS at HOSPITALITY SOFTWARE & CLOUD SOLUTIONS

I am the only Founder of this Hotel & Travel Booking System

Louis Luke Chen(Link) September 2011 – Present Who is this Multi-Wan Module for?


This module is for new hospitality customers who require a reliable gateway and would like to efficiently use aggregated multiple Internet links for better end-user experience. This is also suitable for existing InnGate 3 customers, who want to enhance end-user experience by aggregating multiple Internet links, and resellers who want to fulfill the latest hotel...more 2 team members

Louis L. Chen

APPOINTED AS SALES DIRECTOR (REGIONAL) – ASIA CONSULTING & CHANNELS at HOSPITALITY SOFTWARE & CLOUD SOLUTIONS

Andy Teo

Business Development Manager at Antlabs Pte Ltd

geoXity VNO High Speed Internet Gateway CLOUD Services(Link) September 2011 – Present geoXity offers your hotel excellent and cost-effective cloud-based high speed internet access (HSIA), and a digital concierge that gives your guests easy access to your hotel services. Introducing geoXiCloud HSIA and MyConcierge 5 reasons why geoXiCloud HSIA is good FOR YOUR HOTEL: 1. Low cost high speed fibre internet access 2. No capital expenditure – no hardware investment 3. Lower...more 2 team members

Louis L. Chen

APPOINTED AS SALES DIRECTOR (REGIONAL) – ASIA CONSULTING & CHANNELS at HOSPITALITY SOFTWARE & CLOUD SOLUTIONS

Teck-Kang Toh

Product Director at ANTlabs

COURSES Marketing Institute of Singapore • • • • •

International Marketing & IM Marketing Institute of Singapore International Marketing & IM MIS in Marketing Internet Marketing Entreprenuer & IM Strategist

Independent Career Coursework •

Singapore College of Insurance Limited


EDUCATION Singapore College of Insurance Limited

CMFAS, CHI, CLI M5, M9 (ILP), Insurance, Investment Bankassurance, Health & Medical Insurance, AAA 1990 – 2005

Institute of Singapore 2007; M, Marketing; MIS 1989 – 2000 5 courses

University of Aberdeen

B.Sc (Bachelor of Science), Business Information Systems 1990 – 1994

Dublin

B.Sc International Business Studies, International Business Studies 1986 – 1989

ADDITIONAL INFO Interests • • • • • • • • • • • • •

A high level of corporate experience, professionalism and integrity. Strong leadership skills , keen sense of business, resourceful, independent, versatile, proactive. Customer relationship development and account management - Operational management , business planning, budgeting and staff management - Experienced traveler , prepare to be relocated, if necessary. *Fluent in Malay, Mandarin and Chinese dialects (Hokkien, Cantonese and Teochew) ., I am Sensitive to business diversities and practices in the region. *Knowledge of starting up new sales and marketing initiatives to drive business

Personal Details Birthday Marital Status

September 26, 1965 Married


HONORS & AWARDS 1998 Examinations conducted by - Singapore College of Insurance Ltd (CMFAS Certified) - CLI, CHI, M5, M9, ILP Certification (MAS) CFNA (Certified Financial Needs Analyst) M.MIS (Singapore), Forex Trader

ORGANIZATIONS Alumni Member for Business Research Team in California, University of Dublin Member of The Who's Who Professionals in USA., Ordinary Member of Marketing Institute of Singapore. (MIS)

RECOMMENDATIONS FROM CO-WORKERS & SUPERIORS Business Development -Cloud Based HSIA gateway for Hospitality & Commercial Verticals ANTlabs

Kwang Tat Ang Co-Founder at ANTlabs Louis is a hard hitting sales person who can open doors. I'm always amazed at his enthusiasm and passion for going after leads, be it hot or cold. This guy can really talk - but an occupational hazard - he talks too much sometimes. I guess that's the hallmark of a sales person. Backed by a good product and a passionate technical support team, Louis will do well for any...more May 14, 2012, Kwang Tat managed Louis indirectly at ANTlabs

Regional Channel Sales (Singapore / Malaysia) ANTLabs

Andy Teo Business Development Manager at Antlabs Pte Ltd Louis has been in the Hospitality market for 5 years covering Singapore & Malaysia territories. His work comprises of channel partner mangement - handling & training of channel partners, presales engagement with end-users and successfully deploy our InnGate appliance (HSIA) to major chain of hotels. I strongly recommend potential SI or hotel developers/...more May 7, 2012, Andy worked directly with Louis at ANTLabs


Regional HEAD Business Development (Asia Pacific) - (End of Contract for Consulting ) Dataprep

Ronald Beng Kiat Koh AVP, Bank of America A very productive sales man and possess a wide knowledge on IT Security. February 7, 2008, Ronald Beng Kiat worked directly with Louis at Dataprep

Business Development Manager VECTRA INFORMATION SECURITY PTE LTD ( A Temasek Holdings Subsidiary)

Shawn Iskandar Founder & President - WEC Groups Louis had been working as a business partner with me with is dedication and hard work & deserve to be proud of is achievement with a person of unquestioned integrity His actions are a reflection of the courage and unselfishness that we have come to recognize in him. May your future efforts be equally successful and rewarding. February 21, 2010, Shawn was with another company when working with Louis at VECTRA INFORMATION SECURITY PTE LTD ( A Temasek Holdings Subsidiary)

Regional Sales Director & Malaysia Country Director ISOFTEL LIMITED

Jesse Liu MD - South East Asia at NeuStar, Inc. Luke is a professional and he can manage the tasks that were assigned to him. He can operate independently and bring in the result. August 16, 2011, Jesse managed Louis at ISOFTEL LIMITED


Technology Consulting for Hospitality & Commercial Industry  

Specialties: Extensive career experience in: - Hospitality Solutions, Hotel Productivity Solutions, Mobile Hotel Solutions, In Room Hotel Gu...

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