Issuu on Google+

Your Potential, Our Passion

Award Winning IT Support


Introduction Active8 is a dynamic, awarding winning IT services and solutions provider based centrally in Peterborough, with regional offices located in the South East & Midlands. We specialise in optimum IT solutions both on site and remotely. We offer a complete range of services from fully Managed support services, Managed Print Solutions, VoIP/telecoms & Data Solutions. We also specialise in the convergence of Cloud & Hybrid technologies. Complemented by extensive project capabilities, strategic consultancy services and a range of ancillary services such as hosting, monitoring, Enterprise backup, and HA/ DR. The focus for the support services is primarily mid-market and corporate SME clients, with larger companies utilising the project and monitoring services. We collaborate with leading technologies, allowing us to be your trusted advisor through our certified partnerships, from vendors such as; Microsoft, VMware, Citrix, Watchguard, HP, Samsung, Apple, Adobe, Asigra, Swyx, Sharp, Cannon, and Konica Minolta.

2

Company Overview

Active8’s company culture is about collaboration, innovation, intellectual rigour, energy, honesty and initiative. We are a fast growing organisation that enjoys what we do and are very good at it. Although professional and focussed we also encourage a fun, relaxed, open and friendly atmosphere with a spirit of innovation at its heart. We strive to employ only the very best people, those who are bright, imaginative and have the motivation to make a valuable contribution. Our passion for constant improvement and best practice in providing superior IT solutions is coupled with our aim to earn and build long-term, trusting relationships with our clients. What does this mean for you? Unbiased advice, new levels of commitment and exceptional added value.

Peterborough Milton Keynes London Castle Donnington Lincoln Newmarket


Service Overview Active8 is an Award Winning IT Solutions provider based in its Head office in Peterborough, Cambridgeshire. We have operated throughout the UK since 2005 supplying Computer and Print hardware, Backup & complete IT solutions, complemented by a wide range of comprehensive support services to Businesses, Councils, Healthcare and Educational establishments – providing outstanding levels of service and reliability in all areas. As an established and respected supplier of business solutions, our customers choose Active8 because we offer: • Innovative solutions in terms of equipment, that seek to provide the best for the customer. • Guaranteed ethical conduct when pursuing and carrying out business, ensuring customer confidence from day one. • An effective code of practice, raising standards of performance, service and efficiency. Service is the cornerstone of Active8’s business and because it is so important to us and our customers we do not outsource any of our service contracts. All our customer service is provided by Active8 employees.

We have also invested heavily in technology to support our customer service team and are constantly looking at ways to improve to ensure all our customers continue to receive the best service levels in the industry.

Over 96% up-time • Average response time to customer calls is under 20 seconds • Dedicated, highly skilled, UK wide engineering team. • Average breakdown response time under 4 working hours • Compliance with COSHH Health & Safety and Environmental standards • All parts of consumables and spare parts held centrally in stock • Personalised service with a dedicated Account Manager • Independently focused engineering team and advisors

For more information call 0845 557 8188 or visit www.a8mt.co.uk

3


Cloud Back-up and Recovery Benefits of using Active8 Cloud Back Up solution by: As part of our comprehensive service, Active8 offers innovative Cloud Computing Solutions, Active8 Cloud. Our expertise can provide you with the knowledge and advice to make the right decisions for your IT infrastructure in the Cloud environment.

• • • • • • •

Lower total cost of ownership Improved reliability and speed of recovery More secure method of file transfer Reduced operating and administrative costs Smarter use of IT resources Stronger compliance safeguards Eliminates the shortcomings of tape backup “Active8 ’s Enterprise Cloud Backup, powered by Asigra, is a service that gives you state-ofthe- art data protection at an affordable price.”

Public Cloud Hosting gives you all the benefits of a scalable, redundant hosting environment but with increased control and flexibility. You own the hardware used to deliver your solution and can decide upon the physical location of your services and importantly, your data. Hybrid Cloud Hosting The best of both worlds! Certain services aren’t ideal candidates for a cloud based solution. Typically these are high demand database services or situations where compliance requirements dictate specifications. Any combination of physical, virtual, on and off premise solutions is possible.

Lee Bennellick Managing Director, Active8

For more information please visit:

www.asigra.com

4

Company Overview


Hosted and Cloud Solutions Microsoft’s next generation in cloud productivity that brings together Microsoft Office, SharePoint Online, Exchange Online and Lync Online in an always-up-to-date cloud service. Office 365 makes it easier for millions more organisations to get and use Microsoft’s award-winning business productivity solutions via the cloud. With Office 365, people can work together more easily from anywhere on virtually any device, while collaborating with others inside and outside their organisation in a simple and highly secure way. Office Desktop Applications • Latest version of Office suite as a subscription • Per user licensing across 5 PC/Mac and 5 mobile devices • Roaming documents, applications, and settings • Office on demand to stream the full Office to a PC • Under Exchange Online • Change 25 GB to up to 50GB Exchange Online • Hosted business class email and shared calendar • 25 GB of storage space per user • Premium spam and malware protection

Active8 Hosted Solutions Active8 provides a range of hosted services, hosted exchange, shared and dedicated servers, co-located and virtual private servers (VPS). This is a streamlined process of managing your businesses computing requirements. It optimises cost and security but dispels IT inconvenience.

What this means to you? •

Range of hosted servers

Dedicated, Shared or Co-located servers

No admin or maintenance required

SharePoint Online • Document sharing and management in the cloud • Internal and external sites for working together on projects • Online and offline access to your documents

Fully managed and supported 24/7/365

Rapid and simple deployment

99.9% network uptime

No Capital expenditure

Lync Online • Multiparty HD video conferencing • Real-time note taking and document sharing • Instant messaging and presence across firewalls

Improved scalability and flexibility

Reduced power consumption/C02

Faster Disaster Recovery

For more information call 0845 557 8188 or visit www.a8mt.co.uk

5


Managed Document Solutions Active8 is a leading provider in the Managed Document Solutions arena. With our expertise we can provide you with the knowledge and operational strategy to: Control print and wastage cost, optimise document workflow and implement fully outsourced fleet ownership and servicing. Controlled print and wastage cost

Optimised Document workflow

In close partnership with multiple vendors we deliver cost optimisation, fleet management and enhanced productivity to you, by applying our expertise to the heart of your printing infrastructure. Our Managed Print Solution is fully comprehensive, including services for print diagnostics, device asset management, onsite support, help desk, hardware and software installation, maintenance contracts and statistical usage reports.

Active8 use a variety of software solutions, which are highly innovative. The core purpose is to help manage the flow of information around your business, tracking all documents and keeping detailed logs for all user printing and scanning activities. This means processes are streamlined to reduce wastage and improve efficiency.

Savings of up to 30% Fully customised service agreements have seen savings of up to 30% after adopting our Managed Print Solution.

6

Company Overview


Remote Monitoring Audit Software Autom8 Autom8 is an inclusive fleet management program that uses software to actively monitor our customer devices for meter clicks and service. We like to get an accurate understanding of your current print situation not only for the benefit of your School or Business but also to allow us to compile detailed reports to monitor your print capacity and essentially help your organisation to make significant financial savings. General Info

Device Detail

Alerts

Email Sent

Meters

Historical Meters

Supplies

Historical Supplies

The following shows the information available from this particular device. Reads are obtained via oids or html. Oids reads are coming directly from the database on the device. Html reads are coming back from the embedded web page. Manufacturer Model Device Type Good Counts?

Sharp MX-414ON Colour MFP Yes via oids - 31 counts

Count Detail Total Copy Printer Fax Scan

Total Y Y Y Y Y

Color Y Y Y N N

Good Supplies?

Yes via oids - 12 supplies

Good? Serial

Yes via oids Yes

Good MAC?

Mono Y Y Y N Y

Our advanced Autom8 system also allows us to match the correct devices to the right location throughout your building and most importantly ensure that the printing equipment supplied is compatible to your requirements.

For more information call 0845 557 8188 or visit www.a8mt.co.uk

7


Active8 Managed Print for Business We understand how important it is for businesses to maintain high quality prints and reduced costs. Our range of multifunctional devices are suitable for small businesses with a single standalone printer through to large corporate organisations with several devices.

Key features of Active8 Managed Print for Businesses: Encourage responsible use of company resources

Silently track printing and associated costs by individual user, office or department

Printing can be monitored and reported or charged back on a per-document, per user, per client or per department basis

Simple installation. Begin tracking immediately by installing on your existing servers

Toner received before you run out – eliminate the need to source best toner prices and maintain efficiency Selection of printing devices suitable for any type and size of organisation Ongoing Technical support & rapid response

8

Company Overview


Active8 Managed Print for Education The Education IT environment is unique – user turnover is high and networks are dynamic. Excess printing incurs huge costs on educational/academic institutions. At Active8 Managed Print Solutions, we supply printing devices that are not only compatible with SIMS but other third party software too. For example, the SIMS app installed onto your machine allows you to access data instantly and securely from the same printer model in any other school.

Key features of Active8 Managed Print for Education: Autom8 – Remote Monitoring Audit Software No initial outlay Simple, hassle free installation Reduced ongoing costs Investment in new, hi-tech printing equipment

Never worry about running out of toner or other consumables again

Access to the customer portal – obtain complete visibility of your account throughout your contract with us On-going technical support & rapid response

For more information call 0845 557 8188 or visit www.a8mt.co.uk

9


Increase efficiency, Improve Output We supply a range of multifunctional devices to transform your productivity and deliver quality print each and every time. We can accommodate any requirement for any size educational establishment or business. Production MFP

Service Takeover

High speed black & white machines ideal for any demanding production environment or large School or office that needs to produce high volume and advanced office documents.

We offer fully comprehensive service and support on legacy hardware/equipment. This enables our customers to take advantage of no capital outlay.

Office MFP Highly advanced and secure colour and black & white MFP’s for maximum office productivity.

Small office MFP/Copier Compact but powerful desktop MFPs for small schools and offices.

Single Function Printers High-quality, easy to use colour printers for your small office or workgroup.

10

Company Overview


Active8 Telephony Services Active8 offers a robust and dynamic telecoms system along with our partners Swyx. We help you to discover the best fit telephony system for your business. Our telecoms solution provides the most advanced software-based IP telephony. Along with the traditional offering, we also provide as standard, integrated voice with email and fax while also allowing you to take full advantage of the benefits included in business class VoIP. Swyx Solution With our Swyx Solution you will also be able to work remotely accessing all communication through your inbox - with access to peer to peer calls and complementary conference calls.

Voice over IP (VoIP) networks in the UK. We offer advanced, cloud-based telephone systems, low-cost call tariffs and a wide range of phone numbers to companies of all sizes.

The fully scalable Unified Communications system can supply totally reliable voice, data and messaging communication services to single site businesses with fewer than 10 employees to multi site businesses with well over 1000 employees. Active8 partner with the very best award-winning Internet telephony specialist with collectively more than 40,000 business customers and one of the largest

For more information call 0845 557 8188 or visit www.a8mt.co.uk

11


Active8 supports our IT Department on various specialised projects, during 2013 this has included the planning, supply & installation across all new Retail super stores throughout the UK, the deployment of commercial premises of a Citrix Virtualised Desk top environment and furthermore installation and on-going management of our Data back-up and Recovery system. Active8 are also the key partners selected via Morrisons PLC to fully manage our Office 365 migration project for up to 500 + users. Kiddicare was recently nominated for the 2013 BT IT Retail Awards, we would like to thank Active8 for their ongoing support, they played a huge part in getting us onto this shortlist, well done! John Mack – Kiddicare, IT Support Services Due to ongoing success and organic growth LDA Design Consulting LLP recently engaged with Active8 to provide a new level of IT Service and Support which they had not found in local supplier to date. Initially employing their consultancy team to investigate and present accurate Microsoft based licensing information for us, we were pleasantly surprised at their relaxed and professional approach, not only did they provide unlimited time to research & deliver the information required, they also brought a Microsoft representative to our door in order to fully explain the options available to us. The project then expanded in to hardware support, plus we were able to utilise Active8’s skilled Microsoft, HP & Citrix engineering services, their Gold Status with Microsoft gave us the confidence that Active8 had the track record and resource to deliver. All have been delivered and managed to a very high degree making our company wide Infrastructure upgrade possible and to run with minimum fuss or disruption. Colin Crawford - LDA Design LLP Just wanted to update you with regards to this job carried out while I was away on holiday. Firstly, I want to personally thank you all for how this call was managed and the lack of input from myself that was required! I’m very happy my holiday was not interrupted to have this sorted out. Secondly, and I think that this is far more important, Phil who was dealing with this issue from our end was very impressed with the service he got and the excellent support you all gave. He said that he wanted to pass on his thanks for making a potentially annoying/stressful situation into a quick solution. He was very impressed with the technical knowledge shown and thought the assistance was ‘top notch’. Big thumbs up chaps (and ladies of course if they were involved!) Having Phil impressed with the service is a big assistance to me internally so thanks folks! Colin Mitton - DFA Law


Active8 Company Overview