Page 1

ABOUT OUR SERVICES

With competitive professional rates, Umbrella Travel delivers a wide range of travel products in Cuba including near 200 hotels, transportation services, tours and customized programs for conventional and incentive groups. Serving many traveler segments, we are capable of assisting from families seeking a vacation plan to individuals arranging a short stay or groups with a more specific or specialized travel demand. We provide constant follow-up over all reservations to minimize service faults and provide all travelers, both direct clients and those of our collaborating partner agencies abroad, with 24/7 mobile phone assistance to help them in case of any trouble while in Cuba or simply to ask a question. We act as a channel between our direct clients or cooperating agencies and the local providers to facilitate communications and render a stronger, more reliable service(s) execution.

Providing a better travel experience.

contact Edificio Kohly III, Apartamento 71 Calle 34 e/ 49 y 49-A Reparto Kohly, Playa, 11300, Ciudad de La Habana, Cuba. http://www.umbrellatravel.com info@umbrellatravel.com


Umbrella Travel provides:

A wide selection of tours covering many cultural and leisure sites and activities.

We provide a complete range of services including accommodation, transportation and excursions for individual leisure, conventional and incentive group travel. We offer: A complete selection of hotels and resorts in most Cuban tourist destinations.

• ACCOMMODATION

In / Out and Inter-Hotel transportation from taxis to buses for higher numbered groups. Travel agents can book and receive our quote confirmation within two to four business days. Requests can be sent via email to umbrellabookings@umbrellatravel.com

solutions for agents, operators and travelers

• TRANSFERS • NATIONAL FLIGHTS F O L L O W - U P A N D C OM M U N I CA T I ON • TOURS • TAILORED PROGRAMS • 24/7 MOBILE PHONE ASSISTANCE

Constant follow-up and reservation tracking of services while they are being requested or designed, after being confirmed, before the traveler’s service delivery date and during their stay. W H Y I S TH IS NE C E SS AR Y ? Although already a near 2 million travelers / year industry, the Cuban Tourist market is a rather young one, with still several steps away from achieving maturity. Many are the issues likely to be encountered. Faulty experiences occur to travelers when booking accommodation in Cuba due to lack of precise information and fore-planning, the correct selection of the right hotel or resort for traveler’s requirements and the sometimes misleading online instant confirmations that are not firmly backed up by proper written confirmations or upto-date availability reports. Transfer services sometimes fail to execute or are late for pick up triggering problems with catching outgoing flights or following services or plans.

Information on pick up and flight departure for charter flights for domestic routes is often given by the carriers just the day before .

These are just some of the reasons why a travel agent located in Cuba, with constant follow up, strongly bonded to the providers over time, with the right communication means and presence is actually a great idea when sending your clients offshore to Cuba.

F U L F I L L I N G Y O U R C L I E N T ’ S NE E DS

We answer to these issues by making ourselves responsible for your clients while in Cuba. We double check every service with the right timing, establish communications with the providers and travelers when necessary and are available to them 24/7. We count with the flexibility, human and informational resources to constantly track and respond to unexpected trouble when necessary providing your travelers with the support needed when vacationing in Cuba.

+53 5 263-1106

Today, Umbrella Travel is an inbound agent with a wealth of travel and custom tour design experience in the Cuban Travel product.

info@umbrellatravel.com

We have direct contracts with hotels and local service providers, covering from small budget hotels to luxurious resorts around the island.

http://www.umbrellatravel.com

Umbrella Travel assists tour operators and travel agents abroad to fulfill their client's needs in their trips to Cuba.

U M B R E L L A T R AV E L

RELIABLE SERVICE FOR YOUR CLIENTS

Umbrella Travel  

Company Brochure

Read more
Read more
Similar to
Popular now
Just for you