Retailer Guide 2012 The guide on how to order over 200 travel accesories for your security, health, comfort and convenience at
Retailer Guide 2012 Introduction Welcome to your Logical Distribution Retailer Guide. This guide is designed to assist you in every way possible with ordering our great range of travel accessories. Our business believes it is important for our retailers to place their own customer orders and take things into their own hands rather than relying on a sale representative. This is why we have created a simple and easy-to-use online ordering system for you to place orders at your own convenience. With the use of this guide, along with our online instructions we wish to guide you through the entire ordering process stepby-step from how to log on to how to check out your shopping cart and everything in between. We have made the ordering process as easy as possible with helpful screen shots to provide a visual guide. We value our relationship with our retailers and are more than willing to help out in anyway possible, so if you have any questions or enquiries at any time, feel free to contact us, using our contact details on page 15 of this guide.
Table of Contents Introduction 2 Current Login Details 3 To begin, go online at 3 www.logicaldistribution.com.au 3 How To Log On 4 How To Change Your Password 5 Updating Contact Details 6 Adding Products To Shopping Cart 8 Checking out Shopping Cart 10 Shopping Cart
Confirming your order
Further Support & Information 14
Current Login Details Please use this as your reference guide for your most current and up-to-date record of your login details. Please use pencil when you are filling in your details as they will then be easier to change should you need to. Step-by-step instructions on how to change your details are given on page 5 - 7.
We recommend updating your password on a regular basis to keep your account secure. A combination of letters and numbers tend to be more secure than normal words.
To begin, go online at www.logicaldistribution.com.au
How To Log On In order to gain access to your account details, shopping cart, order history or browse products and categories with cost prices as well as retail price, you must log in correctly to our Logical Distribution website. On the home page at www.logicaldistribution.com.au you will find an introduction to the website, along with an area to log in.
Figure 1.1 - Home Page Screen Shot
Step 1: Visit the Logical Distribution website at www.logicaldistribution.com.au and the above page will appear. Step 2: Find the Distributor Login panel in the top-left corner of the page. Enter your username and password, as found on page 3 of this guide. Step 3: Click the “Login” button underneath the password panel.
How To Change Your Password It is important to update your password regularly in order to secure your privacy. Resetting your password can be done in a few simple clicks. Remember to update the information on page 3 of this guide if you change your password. The page shown below allows you to change your organization name, password or email address.
Figure 2.1 - Setting Tab Screen Shot Settings Tab
Once you have logged in using the steps on page 4, you will notice the purple toolbar now has your username, a settings option, a contact details option, an order history option and an option to logout. Step 1: Click the “Settings” option in the purple panel and you will be redirected to the page shown in the image above. Step 2: Under the “Change Account Password” heading, you will see three boxes. In the first box, type in the password you are currently using. In the second box, type in the new password you wish to use. In the final box, you are required to confirm your new password by re-typing it. Step 3: Once completed, click the “change password” button and use your new password from now on. Rememeber to update your password on page 3 of this guide.
Updating Contact Details It is very important that your contact details are correct and current. Updating your contact details assists us with being able to contact you in case of any issues or problems. Remember to update your information on page 3 of this guide. Figure 3.1 - Settings Tab Screen Shot
On the “Settings” page you are able to change your password (see page 5), change your organisation name or your account email address. Change Organisation Name: i. Find the Change Account Details heading and type in the new name you wish to use. ii. Scroll down to click “Save Changes”. Change account email address: i. Find the “Change Account Email” heading and leave the current email and current password boxes as they are. Type your new email address in the box underneath that. ii. Scroll to the bottom of the page and click the “Save Changes” button.
To update other details, click on the “Contact Details” option next to “Settings” in the purple panel at the top. On this page you can update your email address, phone or fax numbers, website URL’s or addresses. . Figure 3.2 - Contact Details Tab Screen Shot
Contact Details Tab
Update email address: i. Simply type in the new email address in the email panel. ii. Scrolling to the bottom of the page and click the “Save Changes” button. Update your phone or fax number: i. Find the Phone/Fax/Mobile Numbers panel where the current phone number is and make the changes. ii. Scroll down to click “Save Changes”. Update your website URL: i. Click on the current URL in the Website URLs panel and update the address. ii. Select the “Save Changes” button at the bottom of the page. Update your address: iii. Simply make the changes in the “Addresses” panel and specifiy if it is the shipping or billing address, or both. iv. Click the “Save Changes” button at the bottom of the page.
Adding Products To Shopping Cart To start placing an order you need to begin with adding products to your shopping cart. This can be done in a small number of easy steps and the process can be repeated until your order is complete.
Figure 4.1 - TSA Locks & TamperTell Category Page Screen Shot
TSA Locks & TamperTell Tab
No matter where you are on the website, the Products toolbar will always appear on the left hand side of the page. This will allow you to browse through all the categories and products from wherever you are. Step 1: Select the category you wish to browse through. We have chosen “TSA Locks & TamperTell” in the example above. This page will show you a quick summary of the products in this category along with their starting cost price. Step 2: To order the product or to find out more information, click on the purple underlined product name. In our case, we will select “TSA Approved Combination Luggage Locks”.
Once you have clicked on a product, you will be redirected to a new page. This page will show information on the product, various images or videos and the small order panel at the bottom. We’ve chosen the TSA Combination Locks. Figure 4.2 - TSA Approved Combo Locks Product Page Screen Shot
In this order panel you will find the item number, the recommended retail price (RRP), the cost price (ex GST), the margin and whether or not it is in stock. Step 3: The final column will be for the quantity you wish to order. Type the number into the box for the quantity of each product you wish to order Step 4: Click the “Add to Cart” button underneath. Step 5: Wait to be redirected to your shopping cart which should now show the number of that particular product that you have just ordered.
Checking out Shopping Cart Shopping Cart Checking out your shopping cart is the final step to placing a successful order. Remember to double check all of the information as you go, however if you find that you have made a mistake, simply contact us and we will be able to help you out. Figure 5.1 - Shopping Cart Screen Shot
Item Quantites Box
Step 1: Finalize shopping cart by checking quantites, adding more items or emptying your cart completely. To update quantities: i. Ensure that your quantities are correct. If not, change the quantites in the box. ii. Click the “Update Quantaties” button underneath. To add more items to your shopping cart: i. simply click on the “Continue Shopping” link in the top right corner of the Shopping Cart panel. ii. Follow the steps on pages 8 and 9. To empty your cart completely: i. Select the “Empty Cart” link next to the “Update Quantities” button. Step 2: Once your cart is finalized, select your Freight option and your payment option, for this example we have selected credit card Step 3: Once completed, click on the “Checkout” button in the bottom right-hand corner. A new window will appear to confirm that you are using the correct account, click the “Continue” button.
Addresses Once you have checked out your shopping cart, the Addresses page will load. This page requires you to confirm which address to use for your shipping and billing. Figure 5.2 - Check Out Adresses Screen Shot
Step 1: Select your shipping address, this is the destination where your goods will be delivered. Choose one of the following options: i. Select one of the existing addresses linked to your account by viewing “Address #1” or any other address that may appear at the bottom of the panel. Ensure these details are correct. ii. Alternatively, select “New Address” at the top of the panel and proceed to type in your address details. Step 2: Select your billing address, this is the destination where your invoice will be delivered. Choose one of the following options: i. If it is the same as your shipping address, select “Same As Shipping Address” at the top of the panel. ii. If it is different to your shipping address, and it is an address linked to your account already. Select one of the existing addresses linked to your account by viewing “Address #1” or any other address that may appear at the bottom of the panel. Ensure these details are correct. iii. Alternatively, select “New Address” at the top of the panel and proceed to type in your address details. Step 3: Once both addresses have been confirmed, click the “next” button.
Payment Method After you have confirmed your address, as shown on page 11, you will be redirected to the Payment Page of the checkout process. This page will require you to confirm your payment method, for the example we will select credit card payment.
Figure 5.3 - Check Out Payment Method Screen Shot
Step 1: Select “Credit Card” in the first grey panel if this your your preferred method of payment. Step 2: Select your Card Type (Visa, MasterCard, American Express) from the drop down box Step 3: Type in the card details. This includes the name that appears on the card and the card number without any spaces (it should be 16 numbers). Step 4: Choose the Expiration Date shown on the card from the drop down options Step 5: Type the Security Code. The Security Code is also known as the CVN number, which is the last three digits on the signature panel on the back of the card for Visa or Mastercard, or the four small digits on the front of the American Express Cards. Step 6: If you selected a different payment method in the steps on page 10, such as Cheque/EFT, please ensure that the same payment method is selected at this stage of the checkout process also. Step 7: Once this page is complete, click the “Next” button to take you to a confirmation page. Please note: By clicking “Next” at this stage of the process, your credit card has not been charged. It still needs to be confirmed on the next page.
Confirming your order This page is very important. This allows you to double check that all of the information on your order is correct before actually entering the order into the our online system. Figure 5.4 - Confirm Order Screen Shot
Step 1: Check that the Addresses are the correct addresses where you would like your goods and invoices delivered to. Also, check that you have selected the correct freighting option. Step 2: Make sure your credit card information is correct. For security purposes, it won’t reveal your entire credit card number or the security code you have entered. Step 3: Check that your order quantities are correct, that the product is correct, and that you are aware of what the total amount that will be charged is. Step 4: If you wish to add any comments, such as postal directions or notes about packing or anything, this is your chance in the comments box at the bottom of the page. Step 5: Once the check is completed, click the “Confirm Order” buttom at the bottom right-hand side of the page. If any changes need to be made to the order, follow these simple steps: i. Click on the appropriate purple link in the top right-hand side of the panel. You will be able to choose from Cart, Identification, Addresses or Payment. ii. Make the change to the details iii. Simply click the Confirmation tab in the same panel to be returned to the above page.
Further Support & Information We would like to thank our loyal retailers for supporting us and using Logical Distribution as their travel accessories provider. If there is anything we can do to enhance your relationship with us, please do not hesitate to ask. The team at Logical Distribution are always happy to help with any enquiry you may have, be it big or small. So feel free to contact us anytime on our online contact form pictured below. Just click on the â€œContact Usâ€? link in the very top right-hand corner and it will redirect you to the Contact Us page on the Logical Distribution website. Simply fill out your details and include a brief message regarding the nature of your enquiry and we will get in contact with you as soon as possible.
Figure 6.1 - Contact Us Online Form
(03) 9721 8000
(International: +613 9721 8000)
(03) 9721 8001
(International: +613 9721 8001)
17/49 Corporate Blvd Bayswater VIC 3153
PO Box 1044 Bayswater VIC 3153