A week in the life of Jordan, Cabin Crew Student Monday Today we started learning about airline emergency procedures and evacuations. I was surprised to learn that there are planned and unplanned emergency landing techniques that cabin crew must follow in different situations. We are very lucky that we have airline seats and equipment in our classroom, which makes the learning realistic and fun. For our assessment, we had to work in teams to evacuate the passengers assertively and calmly from the aircraft. In order to do this, we have to shout instructions at the passengers to get them off the aircraft quickly. This assessment definitely gets the adrenalin going. This always causes an uproar in the corridor and other classrooms as everyone wants to join in with this fun lesson. This evening, I am helping out at the College Open Evening as a Student Ambassador as I have been at college studying Travel and Tourism for 2 years and know my way around pretty well. Part of my role of Student Ambassador is to provide guided tours around the College and chat to potential students.
Tuesday This has been the best day of the course so far. I have been looking forward to today and it did not disappoint! We jumped in the College minibus and headed to Woodford Aerodrome near Manchester Airport to take part in a Thomas Cook Airlines Cabin Crew Training day where we spent the day being trained by Thomas Cook safety trainers. We took part in aircraft fire fighting exercises where we had to put out a real aircraft toilet fire using fire extinguishers. We had to find and put out a fire on board an aircraft; this was made hard because the aircraft was in darkness and filled with smoke. We had to wear smoke hoods so that we could breathe safely. We all felt relieved that we had taken part in this exercise because this is done as part of the airlines training course and can be quite
frightening if you have not done it before. We also practiced opening and closing different types of aircraft doors and they are surprisingly heavy to move and I now understand why it is important to be fit and healthy to work as cabin crew. What an amazing day out we had but it makes me even more excited and determined to work as cabin crew.
Wednesday We had 2 members of the RAF come to visit us today to talk about job opportunities. I didn’t know that the RAF have cabin crew until today and that they have a similar day to day role to normal cabin crew. A big part of working as cabin crew is being able to work as a team so we spent a half a day in teams doing team building activities which was fun. They told us about the different career opportunities, salaries, training and recruitment process. On Wednesdays, some students on my course do Maths and English GCSE to improve their grades to a C grade. I already have C grades so I don’t need to attend this class, I went to the Hex to update my CV for one of my subjects.
Travel Students Board The Iconic Concorde Travel & Tourism students travelled to The Runway Visitor Park at Manchester Airport and boarded the iconic aircraft, Concorde. The retired supersonic airline, the Concorde G-BOAC is now permanently situated within its own purposebuilt £1m aircraft hangar, complete with moveable access steps and replica runway markings on the tarmac beneath it.
Celebrating the success of our students
Students were able to sit in the luxurious leather seats and learn about some of the aircraft’s famous passengers. Former Kirkbie Kendal School pupil Lois Metcalfe-Park, 17, now studying Travel & Tourism Diploma Level 2, said “I really liked being able to board British Airways’ Concorde and sit in the same seats that were regularly used by Michael Jackson and the Queen. We visited the flight deck and heard about the history of Concorde. It made me feel proud to be British.” The students visited the flight deck to sit in the pilot’s seat and learn about the intricate and unique engineering features that made Concorde able to fly at supersonic speeds.
Welcome Due to the varied nature of all the courses a wide variety of work placement experiences were available for the students. From assisting and running summer school activities for Italian children, to planning and pitching their travel itinerary for our visit to Rome, the first week was jam-packed with fun and unique experiences.
Thursday I don’t have any lessons on a Thursday so I spent the morning in the Hex finishing off my survival assignment for next week. In the Hex, there are plenty of computers and staff making it easy to keep up-to-date with coursework.
Friday I don’t have any lessons on Fridays so I work in a local bar/ restaurant during the day and most of the weekend. This helps me gain customer service experience which all the airlines ask for. Next week I am looking forward to practicing my interview skills in a formal mock interview with an ex student who is now working for Virgin Atlantic Airlines. I am hoping to get some helpful hints and tips about getting the job!
Erasmus+ Italian Work Placement During the last two weeks of term, Lancaster & Morecambe College students took part in a work placement project in Abruzzo, Italy as part of the STEM2 Erasmus+ KA1 project. Following a rigorous application and interview process, 16 students from Travel & Tourism, Business and Hospitality & Catering departed England for their two week, work placement opportunity. The trip not only provided the students with an amazing selection of work related experiences, enhancing their learning journey at LMC, but it also gave them unique and life changing experiences that they can use in the future when applying for university or at job interviews.
As well as the work experience, students also visited a vineyard, had a tour of Vasto town where they enjoyed some very tasty Gelato, spent a day in Rome and visited a local aqua park. One student, Dylan Hattingh remarked “I had the best time of my life and I met the best bunch of people who made the trip amazing!” Another student Ellie Preddy added, “I learnt a lot and met some lovely people who have learnt about our culture as well as us learning about theirs. I loved every minute of it. I would love to do it again next year.” The trip leader, Sarah Armstead said “I am so proud of the students, they undertook and embraced this placement opportunity with positivity, dedication and commitment as well as lots and lots of humour. Constantly developing their team working, communication and customer service skills, they were a credit to LMC and themselves, impressing everyone they worked with.” Lancaster & Morecambe College is involved in several Erasmus+ projects that often culminate in students and staff exchanges, as well as work experiences abroad. For more information visit www.lmc.ac.uk/the-college/european-learning If you are looking to go to university, gain practical skills for use in the workplace, or simply further your knowledge, visit www. lmc.ac.uk and see how for you can go on your own learning journey!
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Planes, Trains and Pizzas! From Heysham, Lancashire to Abruzzo, Italy; from Concorde to Virgin Trains, LMC Travel & Tourism and Cabin Crew students get the opportunity to not just talk about travel, but experience it first hand - as a visitor, on work placement and ultimately, as a workplace destination. Students on these courses have the rare opportunity to learn in the classroom from tutors with real backgrounds in their vocational areas and to then put their knowledge into action on work placements and work training programmes (from dealing with visitors at UK tourist destinations to putting out galley fires on cabin crew training!). These rare learning opportunities have led students to progress directly to employment with organisations such as the R.A.F., Virgin Trains, British Airways, EasyJet and Jet2. It all add up to a sky-high experience!.
Programme Area Manager for Hospitality, Business, Travel and IT
Students Learn From The Experts At Holiday Resort Travel and Tourism students were delighted to be invited to Ocean Edge Holiday Park in Heysham as part of their studies about holiday parks and resorts. The group were treated to an packed day which started with a warm and friendly welcome from all the staff and management team at Ocean Edge. During the day students were given an introduction into employment opportunities within Parkdean Resorts, a tour of the park including viewing the range of holiday accommodation and a sneak preview of the evening entertainment from “Troopers”, the Parkdean’s entertainment team. They met the park mascots Sparky and Sparkle for a photo opportunity, hit the dancefloor with the Troopers for a party dance, and enjoyed a complementary lunch in the Boathouse Restaurant. Course tutor, Vickie Walsh said “This was an excellent opportunity for the students to learn about the operational aspects of a Holiday Park and to gain an insight into the company ethos and values.” Level 3 Travel & Tourism student, Lauren Taylor, 16, said “It was a great day which gave me an insight into how a holiday park operates and the types of job opportunities available”. Former Queen Katherine pupil, Dagan Jackson from Kendal added “What a fabulous day, I really enjoyed it. I loved meeting the “Troopers” and taking part in a party dance routine.”
Virgin Trains Recruitment Event Along with Level 3 Business & Enterprise, Level 2 and 3 Travel & Tourism, and Travel Academy Air Cabin Crew students took part a mock recruitment and selection event with Virgin Trains. Held in the LMC Business and Conference Centre, the day was designed to give students the experience of a selection process in a large customer service organisation. On the day the selection process consisted of: meet and greet where the students had to demonstrate positive body language and good interpersonal skills with the ability to quickly build a rapport, team building activities, speed interviewing and individual interviews.
Here’s what four of our Alumni students have to say…
All results were collected and Virgin Trains returned to College the following week to provide each student with one to one feedback on their performance so they understood their strengths and areas to develop, which they will be able to use in future interviews. Virgin Trains staff identified 18 excellent candidates amongst the students who have been offered work placement opportunities for later this year, within their organisation. All the students felt they benefitted from the day. Molly Elliot said “I was really nervous and wasn’t sure what to expect but I feel much more confident going into other interviews now”. Emma Nevinson added “I completed the event last year too and I was concerned I wouldn’t learn anything else but the activities were different and I felt I have developed my confidence and employability skills massively”. Travel & Tourism tutor Vickie Walsh said, “Travel & Tourism and Cabin Crew students had the opportunity to take part in a mock interview day with Virgin trains. The students had to prepare a CV and application form and arrive dressed to impress in suitable interview attire. The format of the interview included mingling with the Virgin train’s staff, team building and communication exercises and finally a one to one interview. This type of interview is commonplace in the tourism industry and was an excellent taster and practice for all that attended. Each student gets individual feedback about their performance with hints and tips on how to be successful at future interviews.”
Work Placements This year has seen a record number of students from Travel & Tourism, Business, IT and Hospitality & Catering partake in work placements. Throughout the year, students have accrued around 2,900 hours working with a whopping 67 employers! On top of this, an additional 770 hours was completed during the work placement visit to Abruzzo, Italy. Work Placement Coordinator Sarah Armstead said, ‘We felt it was important for students to gain valuable and relevant work experience in their field of interest. Students thoroughly enjoyed their time in placement and have learnt lots about the world of work as well as gained a more in depth understanding of business functions and operations within their company.’ A huge number of local and national businesses came forward to offer placements including: Blackpool Zoo, Brockhole on
Manchester Airport VIP Behind-TheScenes Guided Tour After collecting airport security IDs, Air Cabin Crew students passed through staff security into the departure lounge where they received a talk from the Retail Manager about passenger shopping trends and job opportunities in retail. Next, they learned about job opportunities within a Passenger Service Agent and each student had the opportunity to make a passenger announcement on the airport tannoy system.
Name: Darcy McCreadie
Name: Louise Buchanan
Name: Charlotte James
Name: Rachel Groundwater
Course taken at college: Level 3 Travel and Tourism and Air Cabin Crew
Courses taken at college: City & Guilds Level 2 Diploma in Travel & Tourism and then the BTEC Extended Diploma in Travel & Tourism
School: Our Lady’s Catholic College
School: Thorncliffe School (now Furness Academy)
School: Ripley St. Thomas Academy Current Occupation: Cabin Crew with British Airways What did you do after College? I started a 6 week training course with British Airways How did you get into your career? Part of the course was preparing for employment and we were encouraged in class to apply with the support of our tutors. What were the best bits about your course? The opportunities that were open to me like the trip to Thomas Cook Aviation Academy and Virgin Trains mock interview. Why did you choose Lancaster & Morecambe College? I didn’t want to go into 6th form at school and LMC was my nearest college.
Programme Area Manager for Hospitality, Business, Travel & IT Jon Lloyd said: “This was a fantastic opportunity for the college to work with such a positive employer. Virgin Trains staff identified some high flyers amongst the students to whom they have offered placement opportunities.”
How did LMC help you get where you are today? My tutors also provided me with words of wisdom and encouragement and helped me with online airline assessments. I developed my CV to make it relevant to the airline industry and the whole class took part in group assessments and one to one interviews.
Windermere, Virgin Trains, Thomson’s Travel Agent Kendal, British Raj, Lancaster Castle, Castle Green Hotel, The Dog & Partridge, Abbey House Hotel, and Globe Arena.
What would you say to someone who was thinking about doing the same course? Stick at it, but be determined to secure a job as cabin crew. It is ideal if you are interested in the role of Cabin Crew.
Clearly proud of the students’ achievements, Sarah went on to say, “Many students have received the ultimate praise for the work they have completed and have been offered part time work or employment following the completion of their course at LMC with the companies they have been placed with, so well done to them all.
We have again extended and strengthened our links with local employers, developing over 26 new relationships with local businesses as we feel it’s important for students to gain valuable experiences in addition to helping and supporting our community. We would like to thank all the businesses that gave up their time to help and support our students by providing them with a work placement opportunity.” They then had a guided coach tour of the apron where they observed aircraft refuelling, cargo and passenger loading and unloading, flights taking off and landing. After a complimentary VIP lunch, the tour took them behind the scenes of the baggage hall and they observed how luggage is screened and checked. The day ended with a chat with the information desk staff and the manager from Manchester Airport’s Meet and Greet parking company. Amanda Woodhouse, course tutor said “The highlight of the day was getting up close to the Emirates A380 which is a doubledecker, wide-body, four-engine jet airliner and is the world’s largest passenger airliner. It was a spectacular sight!”
Anything else you would like to tell us? I loved college and would definitely recommend it over school. It gives you real world experience and prepares you for work.
School: Our Lady’s Catholic College Current Occupation: Customer Service Assistant for Virgin Trains What did you do after College? I was very fortunate to be offered a job with Virgin Trains the same week that I finished my final year at college. How did you get into your career? I took part in a Virgin Trains interview assessment day at college and from this was selected to complete my work experience placement at Lancaster station. During my placement I impressed the staff with my hard work and dedication and was offered a permanent position. What were the best bits about your course? The best part of being at college was the support and understanding I got from my tutors. I also feel that the course prepared me well for employment. Why did you choose Lancaster & Morecambe College? I chose LMC as I had heard good reviews about it. How did LMC help you get where you are today? Being at LMC boosted my confidence and gave me belief that I could achieve my goals. What would you say to someone who was thinking about doing the same course? Do it! It can lead to many different careers and the opportunities are endless.
Course(s) taken at college: Travel & Tourism Level 2 and Preparation for Air Cabin Crew Level 2 What are you doing now? I’m now working at EasyJet as a member of Cabin Crew. What were the best bits about your course? The insight in to what the job is actually like was beneficial. The training for interviews and assessment days was a great help when it came to applying for cabin crew positions. The training the tutors provide was amazing and the course is really fun. Why did you choose your course? I have always been interested in working within the industry and hoped the course would set me on my way – which it definitely did! Why did you choose Lancaster & Morecambe College? I wanted to train in cabin crew, which is such a specialist area, so I was really pleased that my local college offered it. What would you say to someone who was thinking about doing the course? Do it! It is a great help for a start in something you dream of doing. If you want a future in travel, this course can really show you day to day life of it, and train you in way that really prepares you for going into industry.
Anything else you would like to tell us? College gave me a chance to improve my qualifications and get my dream job. Thanks LMC!
Courses taught: Level 2 and 3 Travel and Tourism and Cabin Crew Academy When did you start working at LMC? July 2002 What brought you to LMC? I initially came to manage the College’s on-site travel agency called Unitravel. What did you do prior to working here? I have had quite a few different jobs prior to working here but always in the tourism and hospitality industry. My first full time employment was with Haven Holidays at Primrose Valley Holiday Park in Yorkshire where I completed a 2 week work placement as part of my travel and tourism college course. The staff at the resort were so pleased with my work attitude that they offered me a job as a receptionist for the summer season. It is common in this industry for jobs to be seasonal, so I had to
look for further employment when the season finished. During this time I took up bar work until I was able to get a job working as a travel consultant for Thomas Cook in Kendal.
and Tourism courses as well as teaching on the Cabin Crew and Business courses.
Selling holidays gave me itchy feet and made me want to travel, so I got a job as an Overseas Resort Representative for a company called Sunworld, where I had the chance to work in fabulous holiday resorts such as: Protaras in Cyprus, Playa del Ingles in Gran Canaria, The Algarve in Portugal, Pas de la Casa in Andorra, Cala D’or and Puerto Cristo in Mallorca and Puerta Vallarta in Mexico.
What is your favourite thing about your job? The best part of my job is the overwhelming feeling of proudness that I get when our students are successful at their interviews and get the job of their dreams.
During my time at Sunworld I was promoted to Resort Supervisor until Sunworld was bought by Thomas Cook. My employment continued with Thomas Cook as a Recruitment Officer and Trainer based in their London offices. I also did a stint in their customer relations department in Bradford before getting the role of Branch Manager for Co-op Travel in Salford, then onto the role of Travel Agency Manager for Unitravel at LMC. This role included assessing and teaching until the shop closed in 2008. Since then I have been the course tutor for the Level 2 and 3 Travel
What are you doing now? After finishing my Cabin Crew course at LMC I was successful to gain a job with jet2.com. I started my training with them back in 2011. By my third year of working with the company I was promoted to Cabin Manager. In May 2017 I became a Cabin Crew Trainer. This role involved training staff onboard the aircraft to ensure they work to the high jet2 safety standards, as well as being able to efficiently solve any problems that may arise during a flight with the aircraft/crew or passengers, and also ensure that staff deliver excellent customer service. What were the best bits about your course? The tutors! After initially starting on the Travel & Tourism course, some students, including myself expressed an interest in becoming cabin crew. The staff at LMC started a new course Introduction to Cabin Crew which I enrolled onto in my second year! I was taught great interview skills that definitely helped me during the interview process for jet2. I was prepared for the one to one questions, the math’s and English exams and also what the interviewers were looking for during group exercises. The initial 5 week training course with an airline is intense; you have numerous exams and have to take a lot in very quickly. Learning ‘airline jargon’ at LMC definitely helped because I could pick things up quicker! Also as I had learnt about the various airline procedures, it gave me a head start and made the 5 weeks training a little less daunting! Why did you choose your course? I initially wanted to be an over sea’s holiday rep. After learning more about the industry and being introduced to the ‘life of cabin crew’ from my tutor, who had formally worked for an airline, I wanted to learn as much as I could until I turned 18 and could apply for a job as a Cabin Crew.
What our Travel & Tourism staff have to say… Name: Vickie Walsh
Course(s) taken at college: Travel & Tourism and Preparation for Air Cabin Crew
What is the best thing about the course(s) you teach? The best thing about our courses is that the teaching team have first-hand, relevant, industry experience with up-to-date contacts and materials. We are also very focused on our students achieving and being successful in their chosen careers. What would you say to someone who was thinking about joining your course? Tourism is an exciting and interesting industry to work in, with many job roles offering the opportunity to travel the world. Get ready for your career to take off on one of our travel and tourism courses!
Why did you choose Lancaster & Morecambe College? Being from Barrow–in–Furness, LMC was an exciting opportunity to go to a different town and meet new people and feel more independent. After attending an open day and meeting other students and tutors, everyone was so friendly and welcoming so I decided that this would be where I would study. What would you say to someone who was thinking about doing the course? Go for it! The Travel and Tourism course can take you in many different directions, but completing the Cabin Crew course before you begin your training for an airline helps massively, you will feel confident and well equipped to complete the course and pass all exams with flying colours! Anything else you would like to tell us? I have now lived in Edinburgh for 6 years and even though moving to the city at 18 was hard at first it’s the best thing I ever did.
Voyage: Travel and Tourism Newsletter for Lancaster and Morecambe College