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Hotels: training & coaching by Bienestar Capital Corporate

SĂŠ tu el cambio que quieres ver en el mundo. Ghandi


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Talleres y seminarios: 1. Potenciemos las ventas desde recepción: Upselling y Cross-selling. 2. Atención al cliente en el departamento de pisos. 3. Atención telefónica orientada a las ventas. Formación bonificable a través de la Fundación Tripartita


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Atenci贸n al cliente en el departamento de pisos Metodolog铆a y Objetivos

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Atenci贸n telef贸nica orientada a las ventas. Metodolog铆a y Objetivos

N)0"."-"B:,P%@)+'$['*-/"&+/$5(7+*'*"#&./:"(%*(%/&7$'/<=&'5 *4*+././$'(*'.+/#$'(1(=9%*$'?(Q&88*+*'(1(%/"B-/.&'(%*(>+)7$ \]]^(7+B.<.$'? E+$>+&-&(.$".*2/%$(7&+&('*+(/-7&+<%$(*"(\_(0$+&'(&(>+)7$' "$(')7*+/$+*'(%*(\_(7*+'$"&'5 !8('*-/"&+/$(*'(')'.*7<28*(%*('*+(/-7&+<%$(*"(`(0$+&'5 +*%)./*"%$((.$"#*"/%$'5(#&88*+*'(1(%/"B-/.&'(%*(C$88(E8&1/">?

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proyectos realizados

2012

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Colaboraciones

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proyectos realizados

2011

c"0)-%`!!>a%OS!`^`!%^>%>!O`f`%ge([(C"'#,/*;+%)+%`0)+/*;+%,-%Q-*)+0)5(7&+&(%/,*+*"#*'(%*7&+#&-*"#$'?(`(0+'? J/./*-2+*(a]\\ c"0)-%M`RQ>TS%_`T>VQU`%ge([%C"'#,/*;+%)+%]&$)--*+B%<%Q'"$$%!)--*+B8(7&+&(%/,*+*"#*'(%*7&+#&-*"#$'?(`(0+'?(J/./*-2+* a]\\ c"0)-%_UTT`N`WV`%heWT=%N,.'*.([(C"'#,/*;+%)+%]&$)--*+B%<%Q'"$$%!)--*+B5(7&+&(%/,*+*"#*'(%*7&+#&-*"#$'?(\a(0+'? P$=/*-2+*(a]\\ c"0)-%cUTaSV%M]>V`_U!a`%he=%a"-)."=%[(C"'#,/*;+%)+%T*.)',?B"%&,',%E)()$%.)%.)&,'0,#)+0"?(`(0+'?(H.#)2+*(a]\\ c"0)-%_UTT`N`WV`%heWT=%N,.'*.([(C"'#,/*;+%)+%]&$)--*+B%<%Q'"$$%!)--*+B5(7&+&(%/,*+*"#*'(%*7&+#&-*"#$'?(\a(0+'? P$=/*-2+*(a]\\

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Bienestar Capital. Madrid - Barcelona www.bienestarcapital.com m: +34 685147312 / +34 654 560 308 info@bienestarcapital.com


contacto consultor y formador T9*$%T;&)? @$"')8#$+(1(b$+-&%$+(M$#*8*+$5(.$"(-B'(%*(q](&d$'(%*(*f7*+/*"./&5(\a(%*(8$'(.)&8*'(*"(%/+*../:"(0$#*8*+&? J*8*>&%$((.$-*+./&8(%*(8&(.&%*"&(0$#*8*+&(M$#&"'&(Ta](0$#*8*'(*"(F"%$++&V5(7&+&(!'7&d&(1(E$+#)>&85 E+$7/*#&+/$(b)"%&%$+(0$#*8N&8*',$+.*?(!-7+*'&(%*($)#'$)+./">(1(%/'#+/2)./:"(.$-*+./&8(7&+&(*-7+*'&'(#)+9'<.&'(.$" -B'(%*(e(&d$'(%*(&.<=/%&%? @8/*"#*';(M$#*8(F+&>)&"*15(%*(N&"<&>$(%*(@$-7$'#*8&5(K+&"(M$#*8(%*(O&Q$4&5(O&'(@&8%&'(D/88&(Q*+-&8(%*(H=/*%$5(M$#*8(D&88 %*(S&'(%*(H8$#5(M$#*8(s>&#5(M$#*8(K+)-'(%*(S&+.*8$"&5((M$#*8(N&"#&(I&+#&(%*(O8$+*#(%*(I&+5(@$"=*"<$"(S)+*&)(%*(@B%/L?? E+$7/*#&+/$(1((>*'#$+(%*(8&'(h*2';('$8$7&+&&>*"#*'?.$-(1(.8)2.$8*.<=$'?.$-? J/78$-&%$(*"(Q)+/'-$(?(QW."/.$(*"(!-7+*'&'(1(F.<=/%&%*'(Q)+9'<.&'(@?!?Q?F E$'#[>+&%$(*"(F%-/"/'#+&./:"(%*(F>*"./&'(%*(D/&4*(*"(GPN!QXC !f7*+/*"./&(7+$,*'/$"&8(&"#*+/$+; %J/+*.#$+(C*'/%*"./&(X"/=*+'/#&+/&(N&++/B?(K+)7$(M$#&"'&?(F7*+#)+&(1(J/+*../:"(K*"*+&8? J/+*.#$+(M$#*8(M/-t8&/&(cccc?(K+)7$(M$#&"'&?(F"%$++&? C*'7$"'&28*(J7#$?(!=*"#$'(K+&"(M$#*8((M&=&"&cccc5(S&+.*8$"& C*'7$"'&28*(J7#$?(C*'*+=&'(M$#*8(@$"%*'(%*(S&+.*8$"&cccc5(S&+.*8$"&

Bienestar Capital. Madrid - Barcelona www.bienestarcapital.com m: +34 685147312 / +34 654 560 308 Info@bienestarcapital.com


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