Page 1

The LJMU Student Charter 2013

A student-focused University that equips students with critical and enquiring minds and the knowledge and life skills to fulfil their potential, contribute to, and be valued in society.

The LJMU Student Charter The Liverpool John Moores University (LJMU) ethos is summed up in three small but powerful words: Dream, Plan, Achieve. Whatever your goals and ambitions for the future, the University has the expertise to help you realise your ambitions. Your university experience is based on a positive working partnership between you, our students, academic and support staff and the Liverpool Students’ Union (LiverpoolSU). Each of us has a role to play in ensuring that you enjoy an excellent higher education experience. This document sets out a series of expectations, standards and responsibilities that we each need to meet in order for you to achieve your academic and personal ambitions while you are a student at LJMU.

This Charter applies to all undergraduate and postgraduate students enrolled on taught programmes at the University, irrespective of your course or whether you study full or part-time. Research students and their supervisors have their own Code of Practice, details of which will be included in your research handbook. This Charter is not an exhaustive list. More detailed guidance is available in the ‘Student Handbook’ ( and in the University’s rules and regulations (

Delivering excellent teaching “Putting scholarship and research at the heart of everything we do” The University’s rights and responsibilities We will ensure that: ■■ academic staff are actively supported by the University to develop and deliver high quality

teaching through continuing professional development and curriculum review. ■■ staff are committed to delivering high standards in teaching, feedback, student support, and the

provision of appropriate up-to-date advice and guidance. ■■ Programme and Module Guides clearly outline the academic and professional skills

development integral to each academic course, specifying assignment requirements and when you can expect to receive feedback on submitted work. ■■ you are treated fairly and in line with agreed University policies and procedures. Robust

mechanisms will be put in place to ensure that you are assessed properly and have access to fair and transparent academic appeals and complaints procedures. ■■ you have access to the relevant resources required for your academic programme.

In addition we will provide a range of computing, library resources, and other facilities across the University to support your studies.

Students’ rights and responsibilities You will: ■■ have the opportunity to work with enthusiastic academic staff with acknowledged expertise in

your chosen disciplines. ■■ receive encouragement to develop both academically and personally through learning, teaching and

assessment activities informed by ongoing research at the University. ■■ be expected to pursue your academic studies in a diligent, ethical and responsible manner, taking

joint responsibility with the University for developing your abilities as an independent learner. ■■ have a responsibility to engage in Personal Development Planning (PDP) during your studies at LJMU. ■■ experience a variety of effective approaches to learning, teaching and assessment, as detailed in

your Programme and Module Guides. ■■ be expected to submit assignments by specified deadlines, undertaking all required assessments and

abiding by the University’s agreed policies on academic conduct as well as professional standards or codes of conduct applicable to your programme.

The Students’ Union’s rights and responsibilities ■■ LiverpoolSU will ensure that independent advice and guidance are available on issues affecting your studies

at LJMU.

Setting consistently high standards for pastoral and tutorial support “Enhancing the student partnership by treating each student as an individual”

The University’s rights and responsibilities We will ensure that you: ■■ are treated as a valued member of LJMU’s culturally diverse University community. ■■ are assigned a Personal Tutor, who will help you reflect on your skills and experience, both within

and outside the curriculum, and signpost the availability of appropriate University support should issues arise that may impact on your ability to complete your studies successfully. ■■ have access to expert advice and guidance on all aspects of the student experience, both

academic and non-academic. ■■ are given reasonable notice of unavoidable changes to the teaching timetable, and that classes are

rescheduled or an alternative form of delivery is arranged where this is not possible. ■■ have access to accurate information on tuition fees plus any additional costs associated with

your course as well as details on how and when you need to pay these fees. ■■ Have access to up-to-date information on LJMU’s attendance, absence reporting and extenuating

circumstances policies and that you understand your place at LJMU is dependant on you engaging fully with timetabled classes and other activities as required by your programme.

Students’ rights and responsibilities You will commit to: ■■ contacting your Personal Tutor, the Student Advice and Wellbeing Team or Student Zone in the

libraries as soon as possible should you need advice on any aspect of your student experience. ■■ engaging fully with University life, attending timetabled classes, tutorials, exams, placements and other

activities as required by your programme in line with LJMU’s student attendance policies.. ■■ keeping your student record up-to-date, notifying LJMU about any changes to the personal

information submitted during your application, enrolment or any other time during your studies. ■■ paying tuition fees and other charges promptly, settling any outstanding debts to the University prior

to graduating.

Putting employability, entrepreneurship and citizenship at the heart of the student experience “Preparing future generations to deliver solutions to the challenges of the 21st century”

The University’s rights and responsibilities We will: ■■ offer you a variety of opportunities to enhance your employability, including work-related learning,

placements, internships, the World of Work Skills Certificate, either as part of your programme of study or via the World of Work Careers Centre and the Centre for Entrepreneurship.

Students’ rights and responsibilities You will be: ■■ encouraged to engage with the World of Work Skills Certificate and other employability-related

activities in tandem with and from the start of your academic studies and to take full advantage of the other careers and employability services offered by the University. ■■ expected to respect other users of University facilities and not engage in any inappropriate or

disruptive behaviour on campus, on the computer network or on social medial (such as Facebook and Twitter).

The Students’ Union’s rights and responsibilities ■■ LiverpoolSU will ensure that you have access to a wide range of experiences, activities, clubs, societies and

networking opportunities within a safe, social and inclusive environment.

Responding and listening to students The University’s rights and responsibilities We are committed to effective student representation across LJMU, from programme level to the Board of Governors, with student views being actively sought informally and via course representatives, student surveys and the election of student sabbatical officers in the LiverpoolSU.

Students’ rights and responsibilities You will make the most of every opportunity to share your experiences and feedback with the University, helping to direct investment and influence ways of working across LJMU.

The Students’ Union’s rights and responsibilities LiverpoolSU will ensure that your views and opinions are listened to and where appropriate acted upon by the University to improve the LJMU student experience. The Union will also ensure that student issues are appropriately represented within the city of Liverpool, Merseyside and nationally through the Union’s affiliation with the National Union of Students (NUS).

Embracing our civic, social and environmental responsibilities “Engaging with the community around the major themes of our times”

The University’s rights and responsibilities We will promote equality and diversity across the University community, with the expectation that staff and students will treat each other fairly, professionally and with respect and consideration. LJMU will also take all reasonable steps to provide a safe, secure, healthy and ‘green’ University environment.

Students’ rights and responsibilities You will be expected to treat other students and University staff with courtesy, fairness and respect. You will strive to adopt ‘green’ ways of working and studying in line with LJMU’s environmental policy.

The Students’ Union’s rights and responsibilities LiverpoolSU will promote equality and diversity across the University and within the student community. The Union will also continue to encourage environmental best-practice across all its services, activities and facilities.

CONTACT FOR FURTHER INFORMATION LJMU Student Governance Team web: email: telephone: 0151 904 6102 twitter: @ljmu Liverpool Students’ Union web: email: telephone: 0151 231 4900 twitter: @liverpoolsu

The LJMU Student Charter 2013  
The LJMU Student Charter 2013