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Selling Better with

Alex Hayes

nobody does it betterÂŽ


Alex Hayes

Nobody does it better. Alex joined LJ Hooker in early 2009 and has demonstrated excellent customer service in assisting her clients to buy and sell residential, acreage and prestige properties. This dedication has resulted in her achievement in consistently being named in the LJ Hooker top 15% of sales agents for LJ Hooker internationally. “I’ve really enjoyed working with clients to maximise the selling potential of their properties. Although proud of the accolades and awards I’ve achieved, I pride myself on always putting the customer first to achieve a fantastic result” Through family and community activities, Alex has developed a broad base of contacts and excellent local knowledge, having lived on the Gold Coast for over 30 years and in Nerang and surrounding areas for over fifteen years. A regular competitor in equestrian events allows Alex to pursue her love of horses in her leisure time which also allows her the benefit of ‘talking the talk’ when it comes to acreage properties. A passion for property and a simple philosophy of being understanding and respectful of others ensures she provides an honest, profitable and professional service for her clients. Alex is a Liveability Real Estate Specialist, one of only 100 in Australia.

Alex Hayes LJ Hooker Nerang (07) 5581 4422 | 0414 303 783 2-4 New Street, Nerang nerang.ljhooker.com.au ahayes.nerang@ljh.com.au


Better Service

Don’t just take our word for it “Highly knowledgeable and professional, Alex Hayes was a pleasure to deal with. She knew the market very well and was able to sell my property quickly at the price I was looking for.” T. Rose, Boulton Drive, Nerang “We have used LJ Hooker to purchase a property previously and had also noted several other properties in the area being listed and sold by the agent and agency We were really happy with the service and support provided by Alex Hayes throughout our whole process from the initial appraisal to signing up, and then right through to the sale and settlement of our property. Alex was always very courteous, very responsive and always highly professional.” J. & M. Gorman, Pasture Place, Mount Nathan “Alex Hayes was such a pleasure to deal with. She made the communication and transactions so much easier than the real estate agent we used to sell our home to enable us to purchase at Pasture Place. What an agent.....from us saying yes here’s our offer, she was on our doorstep within 4 hours to sign a contract - I just wished our agent was as speedy as Alex especially on that part. Fantastic agent with, great personality” H. Wagstaff, Pasture Place, Mount Nathan “Alex Hayes was genuine and keen to assist us throughout the selling process. We were kept informed and were assured she had our situation and interests in mind during negotiation.” R. Yaun, Eden Park Court, Mount Nathan

“Due to previous real estate agents, we had little confidence in the profession. After much research, we found that Alex Hayes lived up to her reputation of being honest and up front. I found Alex had a pleasant nature, was a refreshing change and she managed to get us very close to our target price. She is a great negotiator. We would recommend Alex Hayes to any prospective sellers or buyers. Lovely lady in every sense of the phrase.” L. Hartenhaler, Shepherd Hill Lane, Mount Nathan “It was a pleasure to deal with Alex, she was professional and proactive throughout, she displayed great integrity and was sensitive to both parties needs. If we need an agent in the future we are going to be contacting Alex.” C. Evans, Winderadeen Drive, Highland Park “We would recommend Alex to all our friends and neighbours. Alex was very professional and never pushy. She has an excellent knowledge of the local market. Alex was very accommodating and dealt with all our requests promptly. We have dealt with many agents over the years (rental, buying and selling) and Alex Hayes would rate amongst the best.” G. & P. Day, Rokeby Court, Nerang “I would have no problems recommending Alex Hayes to anyone. Ours was a unique property to sell and in the higher price range for the area, and Alex managed to move it in just 5 weeks and achieve a price we were after. Very pleasant and easy to deal with and very good at her job.” R. & D. Mudford, Thendara Drive, Mount Nathan


Better Track Record Recently Sold. 10/7 Parkridge Drive, Molendinar

25-41 Killigrew Road, Tamborine

7 Stonehaven Place, Highland Park

13 Bartlett Avenue, Nerang

21 Byfield Court, Nerang

30 Pademelon Pass, Nerang

3 Pinjarra Place, Worongary

25 Bartlett Avenue, Nerang

23 Maroong Crescent, Nerang

1 Pasture Place, Mount Nathan

7 Appleblossom Place, Nerang

2-10 Country Crescent, Nerang

11/74 Universal Street, Pacific Pines

14 Bush Knoll Place, Mount Nathan

13 Lawnhill Drive, Nerang

Lot 3, 65 Billabirra Crescent, Nerang

16 Merloo Drive, Nerang

29 Country Crescent, Nerang

36 Byfield Court, Nerang

5 Jindivick Street, Worongary

53/1 Boulton Drive, Nerang

50 Winderadeen Drive, Highland Park

113 Clagiraba Road, Clagiraba

8 Jerrawa Street , Nerang

1 Byfield Court, Nerang

31 Winderadeen Drive, Highland Park

28 Maui Crescent, Oxenford

2 Country Crescent, Nerang

49 Shepherd Hill Lane, Mount Nathan

52A/64 Gilston Road, Nerang

Lot 4, 65 Billabirra Crescent, Nerang

250/64 Gilston Road, Nerang

2/18 Rimu Place, Nerang

6 Walker Drive, Worongary

23 Rokeby Court, Nerang

14 Pinnacle Drive, Wongawallan

73/1 Boulton Drive, Nerang

75/64 Gilston Road, Nerang

6 Crane Crescent, Nerang

Lot 1, 65 Billabirra Crescent, Nerang

52/1 Boulton Drive, Nerang

10 Winderadeen Court, Nerang

178 Country Crescent, Nerang

47 Billabirra Crescent, Nerang

2 Newlands Court, Mount Nathan

7 Mango Court, Nerang

29 Winderadeen Drive, Highland Park

39 Winderadeen Drive, Highland Park

56 Billabirra Crescent, Nerang

59/1 Boulton Drive, Nerang

1/19 Gumbeel Court, Highland Park

71A Shepherd Hill Lane, Mount Nathan

17-19 Eden Park Court, Mount Nathan

6 Mullingar Place, Carrara

54/1 Boulton Drive, Nerang

10/1 Boulton Drive, Nerang

10 Wandin Street, Nerang

16 Narrabundah Street, Mudgeeraba

Lot 2, 65 Billabirra Crescent, Nerang

14 Rokeby Court, Nerang

6 Cuthero Court, Highland Park

40/469 Pine Ridge Road, Runaway Bay

27 Byfield Court, Nerang

9 Buring Court, Highland Park

20 Country View Drive, Nerang

84/1 Boulton Drive, Nerang

5 Citrus Drive, Nerang

39 Mortensen Road, Nerang

3A/64 Gilston Road, Nerang

3/12 Anne Street, Southport

3 Donilla Place, Nerang

11a Abbey Rose Way, Nerang

58 Nerang-Broadbeach Road, Nerang

5 Longview Court, Nerang

14 Thendara Drive, Mount Nathan

29 Margaret Street, Southport

3/15 Parkridge Drive, Molendinar

5 Colchester Court, Maudsland

41 Mountain View Crest, Mount Nathan


Better Skilled Achievements

2018 - REIQ Awards for Excellence Large Residential Agency of the Year category Finalists

2016 - Real Estate Business Top 50 Offices Australia Wide

2017 - Gold Coast International Best Cell LJ Hooker

2015 - Captains Club Member Multimillion-dollar Chapter

2017 - Customer Experience Office Winner QLD/NT 2017 - Digital Presence of the Year Winner QLD/NT

2015 - Real Estate Business Top 50 Offices Australia Wide 2014 - Liveability Real Estate Specialist

2017 - REB Finalist Sale Office Regional 2017 - Real Estate Business Top 50 Offices Australia Wide

2014 - Captains Club Member Multimillion-dollar Chapter

2016 - Captain’s Club member

2014 - Top Property Marketer Gold Coast

2016 - World Champion Customer Experience Office 2016 - Top Customer Experience Office


A Better Vision

with Shane Colquhoun Principal Licensee

When Shane Colquhoun, Franchise owner of 3 LJ Hooker offices on the Gold Coast, began his Real Estate career in 1999, his focus was to enrich lives with a level of customer service that had never been heard of in the Real Estate business. This goal has come to life with his businesses and staff consistently awarded for their customer service proving nobody does real estate better.

taking over the reigns in 2003, starting in a humble premises in Lavelle Street. In 2016 the business had grown beyond what the Lavelle Street office could hold, and so the LJ Hooker Gold Coast Supercentre at 2-4 New Street was born. Sir Leslie Hooker first said it in 1928 – “ Real Estate is about People, not Property” and it is this philosophy that underpins our motivation and success today. It all began in Sydney, Sir Leslie Hooker, founder of LJ Hooker, grew an empire of successful people and businesses and with the expansions, the Gold Coast was proud to launch its first office in 1956. Today, the Gold Coast is proud to boast over 17 offices, around 150 salespeople and 60 property managers to service every corner of south east Queensland’s most desirable places to live, work, invest and play. LJ Hooker Nerang opened in 1990, with Shane

Our team boasts many people who have begun the careers as trainees and worked their way to be industry leaders. We are a team of high achievers, with numerous zone, state and national awards. We regularly have 5-7 agents appear in the Gold Coast Top 10 awards each and every quarter. You don’t build industry leading people without a culture that is focused on values that put our people, and our customers first. Excellence in the training and nurturing of our people reflects directly in the level of customer service and expertise we deliver.


Why are we Better? More buyers More services A better price for you

We are the 2017 World Champion Customer Experience Office Our digital marketing initiatives aren’t just better, they’ve been awarded as the best by LJ Hooker International in 2017 We are the #1 LJ Hooker office on the Gold Coast for 7 years running We create significant exposure for your home in all major advertising mediums We manage in excess of 550 investment properties worth over $250 million

We have placed in the Real Estate Business (REB) Top 50 for 4 years running We are part of the Power Of 3 - three offices located on the western side of the M1. That means 47 local sales agents accessing buyers for your property We are a National brand, but locally owned and operated.

Our mission statement Sir Leslie Hooker said in 1928

Real estate is not just about property. It’s about people. The LJ Hooker Nerang team is dedicated to creating clients for life. We are genuinely passionate in providing the highest standard of service, to always deliver honest and ethical advice to create an enjoyable real estate experience. We work together, with you.


Our Guarantee of Better Service We won’t let you down •

We will book all third party inspections (photographer, stylist, pest and building) for you and work around your schedule

Your advertising rates will be booked at the best rates possible

All marketing text and photos will only be used at your approval

You will receive Priority 1 service from our network of over 700 LJ Hooker offices nationally and internationally and free referral service if moving interstate or overseas

Your property will be digitally introduced to over 47 sales agents who will be offered an incentive and be directly invited to show their buyers your home

A For Sale or Auction sign will be installed as soon as your home is officially on the market (or as per agreed marketing schedule)

We will conduct Open Homes as frequently as necessary until sold

Property brochures will be prepared and printed prior to your first ‘Open Home‘

I will call you to discuss comments received from buyers each week as well as providing all feedback to you in writing weekly

• We will endeavour to get you as much additional exposure as possible through editorials and digital channels (some conditions apply for these)

I will call you regularly to keep you informed of progress and strategies

We will do everything to achieve the highest possible price, as quickly as possible

Relevant buyers on our extensive database will be matched to your property and contacted prior to launching to the general market

All offers will be presented to you for your decision

‘Just Listed’ flyers will be ordered and distributed to surrounding homes at the start of your campaign


•

I will protect your privacy and security by ensuring that all prospective purchasers are qualified prior to inspections and are accompanied by a certified real estate agent

•

I will be available at any time to discuss any problems or ideas you may have regarding the marketing of your property

•

We will provide courteous and professional service from our trained and qualified personnel at all times

If any matter is not resolved within 2 business days, subject to payment of marketing expenses incurred, you may cancel the contract with us.

I look forward to working with you on the sale of your property. We feel you deserve the finest possible service. It is our intention to delight you with our level of service!


Better Extras

Your one stop, Real Estate shop. We’re proud to provide you with everything you need to make the big move from start to finish. LJ Hooker is your one stop shop, it’s all here and it’s all available to you.

LJ Hooker Assist assist.ljhooker.com.au Let us organise and connect your electricity, gas, phone, pay TV, internet and more! From removalists to cleaning services- we’ve got you covered.

Property Management Often investors are looking for good property, and sometimes a buyer will rent their purchase before moving in. In the event you need a Rental appraisal, this can easily be organised for you, simply call the team on 07 5581 4444.

Referral Network With over 700 offices across Australia, New Zealand and Asia, we can help you relocate with ease. We also have interstate buyers looking to buy on the Gold Coast.

Home Loans Our home loan specialists will provide a FREE ‘Health Check’ on your housing finance. This will ensure you have the very best interest rate. Ask our representative to organise a broker to come to you.

Conveyancing LJ Hooker can handle the entire transaction for you. Our One Stop shop makes it even easier to get your property sold.


Better Rewards

Nobody offers what we do 20,000

We provide reward opportunities to vendors who list and sell exclusively through LJ Hooker. You can earn 20,000 or more Qantas Frequent Flyer points* when you list and sell your residential property exclusively with us. Depending on which marketing you prefer, you could earn up to $3,000 worth of HolidayRewards discount accommodation vouchers. LJ Hooker also provides you with access to LJ Hooker Assist - absolutely everything you need to make your next move.

Assist

Qantas Frequent Flyer Points

Up to

$3,000

worth of HolidayRewards

LJ Hooker Assist

assist.ljhooker.com.au


Better Community Involvement Our outlook to community and charity is to think globally and act locally. You’ll find LJ Hooker participates in a large amount of community events to better our community and help those who need it the most. We are proud to have made a difference in the 4211 community. Foundation Proudly supporting

LJ Hooker is the principal national partner of Cystic Fibrosis Australia – raising money to help find a cure for this life threatening genetic condition. We have raised over 5 Million dollars for Cystic Fibrosis; increasing the life expectancy for a person living with CF by 10 years. Our office actively supports the local communities and charities including Rosies Friends On The Street, Nerang PCYC, Nerang Eagles Soccer Club, various community Family Fun Days, school fetes, Nerang Celebrates Christmas plus local Cystic Fibrosis events including Great Strides, and the annual Mount Warning Climb.

In 2016 LJ Hooker Foundation was launched and to commemorate our new partnership with the Humpty Dumpty Foundation we have donated nearly $50,000 worth of medical equipment to a hospital in each state and territory on behalf of the LJ Hooker family.


Better Presentation

Getting ready to present and sell Entrance and garden

Living areas

Clean/repair gate and fence

Use neutral colours

Clean/repair letterbox

Arrange room to emphasise best use of space

Move garbage bins out of sight

Ensure sofas are clean

Sweep/clean/fix driveway

Remove magazines and paper clutter

Mow lawn and tidy garden Clean gutters and eaves Tidy garage and shed Clean windows Clean/paint front door General inside Do complete spring clean Clean skirting boards and floors Clean and repair flyscreens Remove clutter Remove/hide personal items Dust and straighten pictures Kitchen and dining Clean surfaces of fridge, oven and microwave Clean drains and empty bins Tidy cluttered cupboards Minimise decorations

Bedrooms Remove any unnecessary items of furniture Ensure cupboards are neat and clean Put fresh linen on beds Clean mirrors Open curtains and blinds Bathroom Air bathroom/make use of fresheners Clean all facilities including mould and grout Clean mirrors and glass Ensure fan is working Remove personal toiletries


Over nearly a century, LJ Hooker has shaped the Australian real estate landscape. It’s a storied company built upon a rich heritage of industry leadership and innovation.

1960s

1965

LJ Hooker becomes the largest private landowner in Australia, amassing land holdings approximately the same size as Belgium

LJ Hooker builds Australia's first large suburban shopping centre, Warringah Mall, on Sydney's Northern Beaches

19 30

1994 1973 Founder Sir Leslie Hooker receives a Knighthood

19 70

19 60

LJ Hooker launches the first real estate agency website which remains one of the industry’s largest

1998 – 2007 LJ Hooker's rapid international expansion phase, rolling into NZ, China, Japan, Indonesia, India, PNG and the South Pacific

19 90

19 40

20 00 19 50

1928

1947

Founder Sir Leslie Hooker opens first office in Maroubra, Sydney

LJ Hooker Limited is floated on the Australian Stock Exchange

19 80

1953

1959

LJ Hooker becomes the largest real estate agency in Australia

LJ Hooker forms Australia's first property unit trust

1960s

1965

LJ Hooker introduces the integrated real estate agency concept – land, construction, finance, sales, leasing and management of property for both Residential and Commercial

LJ Hooker co-builds Australia's largest private residential development project in Sydney’s north west, comprising of 2,200 homes

1967 LJ Hooker introduces the franchise model to real estate

1978 LJ Hooker celebrates 50th anniversary with opening of 100th franchise office

2009 1989 LJ Hooker is purchased by Suncorp

LJ Hooker is acquired by a consortium led by grandson of founder, L. Janusz Hooker


Notes


Alex Hayes Pre List Residential  
Alex Hayes Pre List Residential  
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