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Santander boss on driving business forward

inside: NVQ learning opportunities

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Training with the ‘king of bling’

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Businesses step up to the Digital Challenge

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2011 n 3

A positive approach to 2012

Contents News 4-5 Member News 6-9 Cover Story 10-11 New Members & Events 12-13 News 14, 16, 18, 34 The Built Environment 17

The Chamber Annual Dinner is the highlight of Liverpool’s business calendar, a is why 480 guests joined us in the Anglican Cathedral. It was insightful to hear from Charlotte Hogg, Santander’s Head of Retail, since the banks and financial services remain in the eye of the economic storm. The year began with Prime Minister David Cameron visiting Wirral Waters, which forms our Enterprise Zone with Liverpool Waters. The UNESCO debate over our World Heritage Status must not deflect us from developing those sites to benefit the regional economy. The Cruise Liner terminal has resulted in a battle of political will between Southampton and Liverpool. The prize is so significant that our business and professional communities must make themselves heard. In March we hosted Angela Knight and the British Banking Association with their Better Business Finance Roadshow, at which 150 Chamber members grilled the bankers. It was terrific that Jaguar Land Rover based its global campaign to launch the Evoque in Liverpool. JLR carefully engaged the support of the Chambers, TMP and Liverpool Vision to maximise PR, and its contribution to investment, employment and training is outstanding. This year, the Chamber has also hosted or cohosted Vince Cable, Lynne Featherstone, Chris Grayling and Lord Green. Lord Heseltine’s report with Sir Terry Leahy on “Rebalancing the Economy” contributed to debates around regional growth and governance. A memorable visit for the wrong reasons saw Deputy Prime Minister Nick Clegg meet board members after the civil unrest. Liverpool escaped lightly compared to other cities, which was down to coordinated and inclusive community policing. Chief Constable Jon Murphy and his service deserve our thanks.

The Labour Party Conference in September generated around £15 million for Liverpool’s economy. The Chamber and Liverpool Vision worked with Martha Lane Fox, the founder of Last Minute Dot Com, to launch Go On Liverpool. Last year I agreed to become an Ambassador for the National Apprenticeship Service. The Chamber provides Apprenticeships, but it is difficult to find employers who will take them on. In 2012, we will work with colleagues in Liverpool Community College and Liverpool City Council to expand our programme. I urge every business to offer at least one place to a Chamber Apprentice. Liverpool Chamber aims to issue a record 24,000 Certificates of Origin to exporters in 2011/12. This suggests we may see a revival of exporting nationally, despite the potential double dip recession. Liverpool Chamber took a trade delegation to Boston in September, holding high level meetings with business leaders and senior politicians, including Governor Deval Patrick and Mayor Tom Menino. A return trade mission of senior Boston businessmen to Liverpool in April 2012 has been agreed. The chairman and I were honoured to meet Her Majesty when she opened the Museum of Liverpool. The visit was a tribute to the vision of National Museums Liverpool, Chairman Phil Redmond, and Director David Fleming. It was the perfect antidote to economic gloom, and we approach 2012 on a high. Liverpool Chamber’s chief executive, Jack Stopforth

Hospitality 19-21 Legal and Finance 22-23 Corporate Healthcare, Health & Wellbeing 24-29 Conferences & Events 30-33

Contact points Advertising For details on advertising opportunities in Liverpool Chamber, contact: Stewart Crabb on 0161 661 4164 email Lee Cross on 0161 661 4154 Liverpool Chamber is produced on behalf of the Liverpool Chamber of Commerce and Industry by Excel Publishing Co Ltd. It is distributed to members of the Chamber and other qualifying businesses free of charge.

Editorial Editorial by Mark Armstrong & Pam Holstein. If you have any news or views you would like to share with other Chamber members, contact Pamela Holstein on 0151 227 1234 or e-mail at editorial@

Membership For more information about membership of Liverpool Chamber, visit or ring the membership team on 0151 227 1234. Although every effort is made to ensure the accuracy of information contained in Liverpool Chamber, the Chamber nor its publishers cannot accept any responsibility for any omissions or inaccuracies it may contain.

Front cover image: Charlotte Hogg & Jack Stopforth by Ant Clausen


4 n NEWS

South Carolina delegation assess the city In November, a small delegation from South Carolina visited the city with the aim to assess the business environment, opportunities and culture within the UK. The delegation visited the Jaguar Land Rover factory in Speke, which was of particular interest to the delegation as Spartanburg, South Carolina is the location of the BMW manufacturing company in the USA.

As part of their visit, Liverpool Chamber hosted an informal meeting with the delegation and local companies to discuss opportunities for companies to start business in Spartanburg, South Carolina. The meeting was attended by David McRobbie, Regis Robe Director of International Studies, USC Upstate and Brian Nash Director of Business Development, Spartanburg County Economics Future Group, who discussed

the Foothold programme, which offers companies a “soft landing” into the US market by offering facilities and ongoing support during the start-up process. One of the attendees, Stuart Keppie, partner at Keppie Massie, commented: “Due to our agency’s historical connections to the southern states, via the properties we own and occupy at Rumford Place, which were the headquarters for the

orchestration of the construction of some of the south’s most notorious naval ships including the Alabama during American Civil War, and previously linked to South Carolina through the cotton trade, which was the reason forming such a strong relationship with the American South. We found it very interesting to hear from the delegation, plans to promote new business links with Liverpool.”

Stylists show a head for business Two Liverpool hair salons, Neil Smith Hair and Kate Henshaw Hair have celebrated business milestones by achieving five years and one year in business respectively. Neil Smith Hair, based just off Aigburth Road was established in 2006 when owner and head stylist Neil Smith had the idea to bring a city centre set-up to the suburbs, offering a range of men’s grooming in a contemporary and relaxing environment. After putting his concept into practice he can now boast five successful years and a wide and varied client list, and the salon has even proved to be popular with several Liverpool and Everton football players. Neil has also had the opportunity to work with some of the biggest names in the industry and featured in several publications including Cosmopolitan. Passionate about his achievements so far, Neil is now planning for further expansion and training opportunities, and hopes to open a training school in the future; “I’ve found starting my own business to be the best decision I’ve ever made. It’s been a very tough but enjoyable past five years, and wouldn’t swap it for anything. This is more than job for me as I love this industry and lifestyle. Now I’m onto my 2nd salon I will continue to train young hairdressers aged 16-19.” Another success story is Kate Henshaw who launched her first flagship salon just over a year ago.

Having started her career in Liverpool, after she had trained Kate sought adventure and headed to Dubai in what turned out to be a savvy career move. Her time there gave her experience in some of the world’s leading salons, which she has now been able to utilise in her own business. Having put her skills into practice, Kate is now known across the Merseyside area as being one of only a handful of stylists to specialise in wedding ‘hair up’ styles The reputation she has built meant that she was recently invited to be a judge in the Miss Liverpool competition, and she is now also a features stylist with the Liverpool Echo. Kate believes that her achievements are the embodiment of “hard work, determination and the vision to create a new salon experience.”

Leading North West insurance firm brokers’ 28% growth in 2011 Butterworth Spengler, one of Liverpool and the North West’s oldest and most successful business insurance brokers, has achieved a 28% increase in growth for the year ending October 2011. The firm has also announced a series of promotions, a major recruitment drive for 2012 and is planning a move shortly to larger premises. Earlier this year, Butterworth Spengler was awarded an exclusive deal to reduce Liverpool Chamber members’ business insurance costs. The firm that has traded continuously since 1924 with

two offices in Liverpool has enjoyed steady growth even through recent recessionary times as Gary Spengler of Butterworth Spengler maintained. He said: “Liverpool Chamber has worked well for everyone concerned and through our business development pipeline further afield, we’ve also managed to boost our portfolio, especially in the region by cutting Merseyside business’ insurance costs by up to 40% in many instances.” Mr Spengler also revealed that four new Associate Directors had been created following

the sustained period of growth for the firm with Alan Tune, Mark Robinson, James Jaycock and Andy Thomson being

awarded Associate Directorships and broker Peter Gee being promoted to Account Executive.

From left: James Jaycock, Alan Tune, Andy Thomson, Mark Robinson, Peter Gee

NEWS n 5

Martyn Pellew appointed President of the British Chambers of Commerce The British Chambers of Commerce (BCC) Mr Pellew said: “The British Chambers announced the appointment of Martyn of Commerce is truly a leading voice Pellew as President, succeeding Neville in business, and I am delighted to be Reyner CBE DL. appointed President. I look forward to Mr Reyner completes three years at the driving the organisation forward, and to helm of the leading business organisation continuing the BCC’s strong campaign to and will become Honorary Past President. encourage enterprise and business growth. Mr Pellew becomes President of the The BCC, and the Chamber of Commerce BCC after serving as Vice President of the movement, represent businesses of every organisation since July 2010. He takes up size, across every part of the UK, and will his new role at the BCC following ten years’ play a critical role in the UK’s future growth.â€? involvement with the North East Chamber Outgoing President Neville Reyner CBE of Commerce, where he was President from DL added: “As President, I have worked 2009 to 2011. together with the Director General, David Martyn started his career in engineering, Frost, to deliver an agenda for change. I am later working in the chemicals and pleased that our success means the BCC leisure sectors in both the UK and the is now one of the most influential business continent. He held the position of Group organisations in the corridors of power of Development Director of PD Ports, based in Westminster, Whitehall and Brussels. I am Middlesbrough, between 2002 and 2010. confident Martyn’s wide business experience Having worked for companies such as and long involvement with Chambers of Morgan Crucible, Hoechst AG, Ladbroke, Commerce, especially in the North East of Exel and Unipart, across marketing, IT, England, will ensure the continued success communications and logistics, Mr Pellew will of the BCC. In my firm opinion, there is no make a significant contribution to the better time for companies to join their local File: 34258-LV-CEC QP BCC’s Ad size: A4 1/4P (88mm wide x 130mm high) national and European work. Chamber.â€?       

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Journey planning tool scoops national recognition TravelWise, the Merseyside Transport Partnership’s sustainable travel choices campaign, has won the coveted ‘ACT TravelWise Innovation of the Year Award’ for its enterprising new journey planner. The tool was originally developed for leisure and tourism sector, but is now available for all Merseyside organisations! The tool, part of the Merseyside Green Transport Plan Project, which was part funded by the European Regional Development Fund, draws up to date public transport, walking and cycling information from

the Transport Direct data base, as well as giving car journey options and has been taken up by over 46 organisations across the region. Attractions who have uploaded the tool onto their website include Port Sunlight Village, St Helens World of Glass, the Liverpool Echo Arena and the National Wildflower centre. Neil Scales, Chief Executive of Merseytravel said: ”We devised this tool to encourage visitors to use sustainable transport and to provide them with the information they need to do so. We have already had a great response from attractions across the region and I hope that this

national recognition encourages more organisations to adopt the widget.” The widget can be downloaded from application

Pictured: Carol Johnson-Eyre, Smarter Choices Manager, Merseytravel receiving the ACT TravelWise Innovation of the Year Award from Chris Tsielepi, Sales Manager, Cyclepods.

Merseybeat Online delivers news and updates direct to police employees Merseyside Police’s internal newsletter, ‘Merseybeat’ is distributed to 6,000 front line police and support staff every four to six weeks. It has become an important channel of communication through which they can learn more about the organisation and their colleagues. However, the cost of printing and distributing a full colour broadsheet newspaper is

expensive. Furthermore, each copy has a finite lifespan and news items can often be out of date by the time Merseybeat goes into circulation. With police authorities across the UK under pressure to reduce overheads, Merseyside Police’s marketing and communications team needed a better alternative to the cost of repetitive print runs. Amatica’s solution is an online magazine, supported by a

dynamic content management system - Proximity - to give greater flexibility than an email newsletter. At the same time it is easier to manage and significantly reduces Merseyside Police’s costs. Proximity’s easy to use interface enables Merseyside Police’s marketing team to create, edit and publish features and news items quickly and easily. Merseybeat Online category features include ‘In the Hot

Seat’, ‘My Last Job’, ‘My Hobby’,’ and A Day in the Life’, which are contributed by officers and staff from across the authority. It also incorporates links to social media channels including YouTube and Twitter. The online magazine also benefits from an archive of previously published articles, features and videos, which extends the life of content and increases circulation.

Liverpool Vision develops Chinese trade opportunities with new appointment In September, Liverpool Vision appointed Helen Wang as a consultant representing the city of Liverpool in China. Her role is to promote bilateral trade between Liverpool and China, encouraging inward delegations to visit the city and helping local companies gain a foothold in the Chinese market by facilitating meetings with key contacts. Helen came to Liverpool Chamber on the 30th of November and briefed us on her strengths and services. She has a background in finance, but has spent the past few years working for UK Trade & Investment (UKTI), China-Britain Business Council

(CBBC) and Chambers in China. Liverpool has seen an increase in interest from Chinese companies following the Shanghai Expo in 2010, which has lead to a number of high-profile delegations visiting the region this year. This interest looks set to continue in 2012 as well, making Helen a key partner for the city. Helen has highlighted the creative industries and education as important sectors for investment in China, with the UK being seen as highly skilled in these areas and is working with schools, universities and companies to help promote education exchange.

Elena Enciso, LCC Helen Wang, City of Liverpool consultant and Nicola Harris from Liverpool Vision

member news n 7

Government sickness absence review Merseyside organisation Health@Work says it hopes that a recent government review into sickness absence means more will be done to create a healthier working culture in the region. The government review into sickness absence, jointly chaired by David Frost, director general of the British Chambers of Commerce and Dame Carol Black, national director for Health and Work, delivered its results in November. Workplace absence costs the economy £100 billion a year. More than 300,000 people are forced to leave work to claim sickness-related benefits each year. A massive 150 million working days are lost each year to sickness absence – equivalent to six days for each worker. One of the more controversial findings of the review is the idea of creating a new independent assessment service to sign workers off sick instead of GPs. Health@Work works with businesses across Merseyside offering advice in all aspects of workplace health and wellbeing.

Chief executive Frances Molloy said: “It is clear that we have to change the way we currently deal with sick employees, as the current system isn’t working. One in six GP consultations are related to work – whether it is stress, anxiety or a muscular skeletal problem, such as back pain. “By the time people see a GP they may well be sick; but at Health@Work we know from our work with employers that these sicknesses can be avoided by putting in place a healthier work culture. And by intervening early – and listening to both employees and employers – steps can be taken to avoid long term absences.� One of the projects delivered at Health@Work is the Workplace Wellbeing Charter, developed by Liverpool PCT to improve the health of employees. They have worked with companies of all sizes across the region to educate and encourage a healthier lifestyle in the workplace. The charter covers everything from healthy eating and smoking cessation to promoting good

Health@Work Chief executive Frances Molloy

mental health and advice on preventing sickness absence. Frances says: “We’ve seen the results and know that with the right advice and support, long-term sickness absence is something that can be successfully tackled. We need to ensure this review produces

real results, and those affected by long-term sickness have the chance to make a full recovery and a successful return to the workplace.� For more information about Health@Work please contact: 0151 236 6608 or email:

Entrepreneurs return to LIP Start-up 3D visualisation firm, Fhog Media and engineer recruitment specialists Charles Francis Cooper have returned to Liverpool Innovation Park after almost two years away. Fhog Media, headed up by entrepreneurs Gary O’Grady and John Ferry set up the new venture specialising in 3D visuals

for the property and games industries after striking out alone from successful 3D design studio, Evolve Productions. Dr Mark Tock, Innovation Manager at Liverpool Innovation Park, pointed out the park’s flexible offering as one of the reasons businesses are interested in moving there. He

Soap Star Becomes Henshaws Ambassador Actress Paula Lane – who plays Coronation Street’s Kylie Turner – has become an ambassador for Henshaws Society for Blind People. Paula wanted to show her support after meeting Oscar O’ Sullivan, the face of the ‘Helping Henshaws’ campaign, and will run the London Marathon for Henshaws in April 2012. Glen Lockett, Head of

said: “Both Fhog Media and Charles Francis Cooper saw the potential to expand hassle-free and on flexible terms as a major plus point. In addition, our newly refurbished main reception, networking hub and cafĂŠ enable businesses to meet each other and hold meetings within an informal business environment.

“The return of both companies reaffirms our vision for the Innovation Park as an open innovation campus in which knowledge-based companies can grow with support from proactive Park management and a bustling community of collaborative IT-intensive businesses.�

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Fundraising at Henshaws, said: “It’s fantastic that she has taken on the role as an ambassador, which she has embraced passionately.� The actress said: “The work Henshaws does is amazing. Seeing families come together and share their experiences and support one another was incredible.� To donate, visit www.justgiving. com/Paula-Lane.

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Winter Wonder The Winter Arts Market 2011, Liverpool’s largest arts and craft market, returned to delight 6,000 shoppers who didn’t let the winter weather deter them pouring into St Georges Hall, keen to snap up the unique selection of original artworks, crafts and gifts on offer. Now in its third year, the Winter Arts Market is a winter wonderland offering shoppers an alternative to the high street, encouraging visitors to buy

directly from 150 of the regions best artists and crafts people, whilst enjoying the dramatic surroundings of the Grade I listed heritage site. The weekend event organised by Open Culture was brought to life by Queen Victoria and her entourage singing carols from the antique organ, the Crown Court Concerts with great music , a Rockin’ Stockin’ workshop run by the KEC’s creative elves and the Can Cook pop up café.

Launch of LinkToChina

Liverpool Chamber has officially launched the LinkToChina programme on Merseyside. The British Chambers of Commerce’s Chief China Advisor, Dr Kegang Wu, gave an overview of the programme and how it can help businesses trade with 350-HMP Altcourse A4 1/4P (88mmChina. wide x 130mm high)

HMP Altcourse

Representatives from local companies attended the lunch to learn more about the programme, which is a business matchmaking service aiming to promote bilateral trade between the UK and China. The programme offers companies from the UK an opportunity to access bulletins

Altcourse is a local prison based in Fazakerly Liverpool. It accepts prisoners from the Cheshire and North Wales courts as well as young offenders from Liverpool. For those prisoners serving sentences the prison has a duty to prepare them for eventual release with enough skills to enable them to obtain employment and live a crime free life. To achieve this, the prison provides several work opportunities in the industrial field. These comprise of Engineering, Fabrication, Recycling, industrial Laundry and Fabric Manufacturing. We also provide training in Bricklaying, Plastering, Joinery, Vehicle Maintenance and Painting & Decorating. Some of our industrial units are run as commercial concerns and compete for contracts with other local businesses. Our commercial industries are: Laundry, Engineering Workshop, Book redistribution, Fabric Workshop and Office Furniture Assembly.

What we can do for you

If you would like more information please contact: Alan Chorlton, Industries Manager HMP Altcourse, Higher Lane, Fazakerly, Liverpool L9 7LH Tel: 0151 522 2119 International Safety Awards Awarded 2009

from Chinese organisations who are hoping to find a UK partner for their projects. Even before the official launch of the programme, a local company was already successful in finding a distributor for their product in China through the new service, and it is hoped that

there will be more success stories in the upcoming months. More information about the programme can be found on our website or, alternatively, you can contact our International Trade team by emailing export@

The business of work Our aim at HMP Altcourse is to provide an environment that emulates in all respects the terms, conditions, practices and ethics both offered and expected by industrial employers. This gives prisoners “Real Work” experience and best prepares them for work and life on their return to the community. Prisoners participate in a 40 hour working week, undertaking a wide range of industrial activities. All prisoners are given training appropriate to their duties so that customer and contractual standards can be achieved and maintained. Manufacturing contracts are undertaken on behalf of both external and internal customers and are managed as commercial operations with critical quality standards and delivery schedules achieved in line with customer expectations. Some examples of current work: • Large commercial laundry 15000 pieces / week to industry standards.

• Engineering Fabrication and Powder Coat Painting Workshop. • The manufacture of prison bedding and curtains, to bespoke specification. • Recycling operations including the baling of cardboard and paper which has significantly reduced the amount of waste going into landfill. Many of the above industrial operations provide prisoners with excellent skills that are readily transferable so increasing their opportunities of finding and retaining work after release. NVQs are currently being offered in Performing Manufacturing Operations and Recycling. To find out more about the facilities and the services available at HMP Altcourse please do not hesitate to contact us we will be happy to discuss your requirements. The question is “what can we do for you and your business” Contact: Lyndon Noonan 0151 522 2000

member news n 9

MOWLL invest in training In 2010 Moving On with Life & Learning (MOWLL) were offered the opportunity to work with the Chamber Of Commerce Training team to support the development of skills for MOWLL volunteers. 10 people undertook training with the chamber working on a programme of literacy development which also included listening and speaking skills. The course continued over three months and everyone was able to achieve a qualification according to their level. Their achievements were celebrated at a Chamber award ceremony at Liverpool Football Club, where Richard Billingsley, a peer advocate volunteer at MOWLL was nominated for a for adult learner award. The group found the training challenging as for some this was the first time they had undertaken a mainstream qualification. One learner, Jacqui, particularly enjoyed developing her numeracy skills and was the first time she had undertaken tests in exam conditions and was proud of her achievements. Many of the learners enjoyed being in a different learning

Skills for Life Achiever of the Year - Richard Billingsley - MOWLL getting his qualification from Carole Crosby

environment and understanding more about genres of writing which was new. One learner particularly enjoyed the opportunity to work on a personal project which gave confidence and placed his literacy skills in relevant context.

Since the training ended, two learners have moved on to attend adult literacy courses at local colleges and continue to build on their skills learnt. This was a great opportunity for all of our learners to achieve a mainstream qualification in

spite of the fact that that have all been labelled as having learning difficulties. MOWLL celebrated their achievements again at their Annual Award Ceremony on Thursday December 1 at Liverpool Marina.

NVQ Courses at Liverpool Chamber Training Liverpool Chamber Training is offering a range of training courses, including NVQ’s. Chamber Training provides flexible teaching and learning methods in order to suit the different needs of candidates . People of any age can apply for a course, which includes excellent resources, modern equipment and one-on-one tutor support. The NVQ (National Vocational Qualification) awards are especially noteworthy because they are work-based credentials that can be earned in England, Wales and Northern Ireland. NVQ’s generally come in the form of several levels,

assessing candidates on increasingly complex yet vital qualities to succeed in their chosen field. Level 1 offers a basic introduction to the business, whilst Level 5 will be a target for those who wish to move into a senior management position. Liverpool Chamber Training offers several different NVQ courses, at various levels and across a range of industries. Depending on what qualification a student would like to earn (a basic award, a certificate or a diploma), courses are tailored to the specific needs of candidates. Lynne Gibson, HR Manager of the SLH Group, had this to say about Liverpool Chamber

Training’s methods on NVQ and other courses: “South Liverpool Homes has worked with Liverpool Chamber of Commerce on several occasions over the past few years. They have provided funding to allow two members of our staff to achieve an NVQ 5 and were very supportive throughout this process, providing advice and guidance every step of the way.” Other NVQ courses offered by Liverpool Chamber Training include business and administration; customer service; retail; IT applicant specialist/ procom; team leader; and management. Steven Hesketh, from Bridgestreet Apartments,

explained the benefits of using Liverpool Chamber Training . He said: “I have had in excess of half a dozen of my team either qualify or are currently qualifying in a number of different NVQ’s to help develop and add value to our business. “I would recommend Liverpool Chamber Training to any companies looking to add value to their business.” If you would like to find out more about any of the courses provided by Liverpool Chamber Training, you can email recruitment@ or you can telephone the Training team on 0151 227 1234.


Driving business forward – Chamber Annual Dinner 2011 With guest speaker, Charlotte Hogg, Head of Retail Distribution and Intermediaries, Santander UK PLC and with Santander such big supporters of Formula One, it gave the dinner the obvious theme of motor racing, Driving Business Forward. Guests were greeted by a full size, Chamber branded, F1 car in the well of the cathedral, that certainly created a sensation. A tyre wall added to the theme, and guests were seated at tables named after racing drivers. In a contemporary theme, a QR Code on the table linked to a welcome message and information on the table host and the named drivers career highlights. On the tables, The Spirit of Liverpool statuette, from greeted guests and was a sought after gift at the end of the dinner. Guests were welcomed by Lord Derby, Chamber President followed by a run down of the year’s successes from CEO, Jack Stopforth. The Chairman of Liverpool Vision introduced the Global Entrepreneurship Awards and 2012’s spectacular cultural event.

Songwriter and wit, Richard Stilgoe, moved throughout the audience, collecting random words that he crafted in a poem later in the evening. He also spoke passionately about the night’s nominated charity, the Royal Court Trust, citing the theatre as a vital part of his education while growing up in the city. Fund raising for the charity on the night raised a very welcome £1882.98. After dinner, Charlotte Hogg spoke confidently about some of the main issues affecting business such as bank lending and the position of the euro. She explained that her research showed that medium sized businesses were the key to the country’s success and economic growth in terms of job creation and opportunities for young people to start their careers. She named three successful local examples with female directors then she took questions from the audience. The night was rounded off by a superb set by local pop superstars, Orchestral Manoeuvres in the Dark who played a selection of their greatest hits including Joan of Arc, Electricity and Enola Gay to an appreciative audience.

cover story n 11


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Hamper House 167 Triumph Way, Liverpool, Merseyside L249GQ T: 01514862055 Nabila Malik

Hawkins Bazaar 77 Church Street, LIVERPOOL, Merseyside L1 1DG Henry Smith LLP 7 Water Street, LIVERPOOL, Merseyside L2 0RD T: 0151 229 1742 Muhammad Umar Hashmi Horizon 5th Floor, Horton House, LIVERPOOL, Merseyside L2 3PF T: 0151 224 5471 Brian Furlong Husband Forwood Morgan 26 Exchange St East, Liverpool, Merseyside L2 3PH Kate Henshaw Hairdressing 303 Aigburth Road, LIVERPOOL, Merseyside L17 0BJ T: 0151 727 6300 Neil Smith Katrina Thompson Virtual PA 5 Swan Alley, Ormskirk, Lancashire L39 2EQ T: 07590 833650 Katrina Thompson L3 Contracts Ltd The Plaza, 100 Old Hall St, The Plaza, Liverpool, Merseyside L3 9QJ T: 07921040408 Michelle Brown Liverbirds Inc. Ltd 17 Tapton Way, Wavertree Business Village, LIVERPOOL, Merseyside L13 1DA

Events Listings 2012 n 13 Jan - 60 Really Useful Minutes for 2012 Brian McCann from Vanguard Corporate Finance hosts this 60 Really Useful Minutes Session on Improving the value of your business. Valuation of any business for its owners is much more of an art than a science and depends very much for whom the valuation is being prepared. However, years of experience in selling businesses means that we are very well placed to provide a practical guide to the approach which buyers and investors take when putting a valuation on your business and we should also be able to highlight some practical tips for “improving” this value. You can find more details and book your place here!

n 19 Jan - Speed Networking Our members tell us it’ all about the networking so join us at our popular speed networking event over a bite to eat after work. The next event take’s place at the Radisson BLU Hotel Liverpool, from 5.30pm and will cost as little as £10.00. n 24 Jan - New Meet and Eat For January The New Year brings a new direction for Meet & Eat. There will now be a buffet lunch, allowing more time for members to interact with each other. Other changes include a start time of 12:15pm, and sponsorship by The Comedy Trust, who will arrange a different networking sessions. Join us at the Crowne Plazain St Nicholas Place, don’t forget you will need plenty of business cards.

Book online for all events at


New members to Liverpool Chamber October to December 2011 Liverpool & Sefton Health Partnership Unit 302, Tea Factory, 82 Wood Street, LIVERPOOL, Merseyside L1 4DQ T: 0151 295 3926 Susan Unsworth

Parks Options Ltd Life Bank, 23 Quorn Street, LIVERPOOL, Merseyside L7 2QR T: 0151 300 8420 Graham Bell

Liverpool Community NHS Trust Wilkinson Place, 2 Enterprise Way, Wavertree Technology Park, Wavertree, liverpool L13 1FB T: 0151 295 3207 Vicky Taylor

Phoenix (Astra) Ltd Unit 26 Gorsey Place, East Gillibrands, Skelmersdale, Lancashire WN8 9UP T: 0151 5240023 Matthew Withey

LLoyds Business IP 109 Mere Grange, Leaside Road, ST. HELENS, Merseyside WA9 5GG T: 0844 855 0400 Ian Whittingham Mencap Liverpool 4th Floor Federation House, Hope St, LIVERPOOL, Merseyside L1 9BW T: 0151 707 8582 Sarah Jones Metronet-UK Limited Greenheys Data Centre, Manchester Science Park, Pencroft Way, MANCHESTER, Manchester M15 6JJ T: 0161 822 2580 Sarah Martin MgMaStudio Ltd. Oriel Chambers: Suite 37, 14 Water St, LIVERPOOL, Merseyside L2 8TD T: 0151 236 6627 Matthew Ashton Mr David Mottram 11Mil Weir Gardens, Sefton Village, LIVERPOOL, Merseyside L29 7WH Neil Smith Mens Hairdressing 11 Ashfield Road, Aigburth, Liverpool, Merseyside L17 0BZ T: 0151 728 7900 Neil Smith

Palm House Preservation Trust Sefton Park Palm House, Sefton Park, Liverpool, Merseyside L17 1AP T: 0151 726 9304 Linda Barnes

Positiva People Ltd 122 Waterside, Liverpool, Merseyside L3 1ED Professional Liverpool One Old Hall Street, LIVERPOOL, Merseyside L3 9HG Royal Court Theatre Roe Street, Liverpool, Merseyside L1 1HL T: 0151-709 1808 Gillian Miller Sainsburys 105 - 1-7 Bold Street, LIVERPOOL, Merseyside L1 4HL Sally Salon Services Unit 16 Erskine Industrial Estate, Trafalgar Way, LIVERPOOL, Merseyside L6 1NA Sight See Liverpool 30 Prenton Road West, Birkenhead, Wirral, Merseyside CH42 9PN T: 0151 609 1386 Tony Vaughan

n 15 Feb - Construction and Development Lunch Chaired by John Sutcliffe, the first lunch of 2012 takes place at the Crown Plaza Liverpool. Commencing at 11.00am, the seminar comprises two workshop sessions specifically tailored for the construction sector. The first workshop will be presented by Hill Dickinson for a legal Update followed by Henry Owen-John of English Heritage. Following this there will be a construction sector only networking lunch after which we will hear from Steve Dickson, Director of Facilities Management at the University of Liverpool.

Smart Products Ltd Woodville house, raby road, thornton hough, wirral, Cheshire, Wirral ch63 4jr T: 07909976107 Lubna Ollerhead 38 Dimsdale View East, Porthill,Newcastle,Stafford, Penny Lane Development Trust, 7, NEWCASTLE, Staffordshire ST5 8EE T: 07952 819744 Tim Bramwell-Smith Subway Unit 3, Central Station, Ranelagh Street, LIVERPOOL, Merseyside L1 1QT Subway 48-50 Whitechapel, LIVERPOOL, Merseyside L1 6EG Subway 39 Bold street, LIVERPOOL, Merseyside L1 1HF The Elizabeth Addley Cookery School Po Box 173, LIVERPOOL, Merseyside L12 5NR T: 0151 256 6873 Elizabeth Addley The Green Room 39 Moor Street, Ormskirk, Merseyside L39 2AA T: Total Transformations UK 906 Mann Island, LIVERPOOL, Merseyside L3 1ER T: 07594 945370 Mary-Natasha Smyth

n 20 Jan - 60 Really Useful Minutes for 2012 Changing Terms and Conditions of Employment in 60 Really Useful Minutes. At this event employment lawyer Matt Smith from Weightmans LLP will discuss the essentials to be included in contracts of employment, issues to be considered in seeking to change the terms of contracts of employment and the most recent case law in this area.

Universal Ingredients Units 10-15 Meadow Lane Industrial Estate, Meadow Lane, Ellesmere Port, Cheshire CH65 4TY T: 0151 3567290 Mark Hirons Viva Brazil 36 Castle Street, LIVERPOOL, Merseyside L2 0NR T: 0151 236 8080 Andy Aldrich andy.aldrich@vivabrazilrestaurants. com VMM Hope Park, Taggart Avenue, LIVERPOOL, Merseyside L16 9JD T: 0151 2913438 Van Garber Weavers Door Unit 1 Cavern Walks, 8 Mathew Street, LIVERPOOL, Merseyside L2 6RE Webrevolve 11 Hatton Garden, , LIVERPOOL, Merseyside L3 2HA T: 0151 224 8392 Daryl Fong WH Smith Unit 14 Central Station, LIVERPOOL, Merseyside L1 1QE YFM Equity Partners The Plaza, 100 Old Hall St, LIVERPOOL, Merseyside L3 9QJ

n 12 April - Grand National 2012 Our full day hospitality package on Thursday 12th April is specially designed for business people, their partners and guests. Join us for a great day out and do business too!

Book online for all events at

14 n NEWS

Mersey construction firms urged to ‘get tough’ as accident figures increase A leading Merseyside health and safety construction firm says that new accident figures released by the Health & Safety Executive (HSE) are a sobering reminder of the critical need to regularly review on site safety procedures. Chamber of Commerce member Birkenhead based Innov8 Safety Solutions specialises in construction design management and site safety. Its managing director Alan Robson said the new figures show that the number of employees fatally injured at work increased in the last year – from 147 to 171. Among these fatalities were 50 construction workers. There were 23 in the North West, compared with 17 last year.

“We want to urge construction firms to take a belt and braces approach to health and safety and ensure it is kept under regular review,” he said. “There is enormous pressure within the industry on costs which means firms are having to deliver construction projects quickly. With bosses also preoccupied with winning new business and battling the recession, it is easy to take the eye off health and safety. By getting it right, site safety should help projects proceed quickly, efficiently as well as safely.” Mr Robson said health and safety does not have to be costly or complex to implement. “If firms do not have a health and safety officer in house they

can seek advice and support from a variety of health and safety specialists,” he said. “Key areas to monitor closely include people working at height, with heavy objects and machinery work. It is worth stating again how

devastating a serious accident can be to a company: as well as the anguish for the people involved, there is huge disruption and potentially massive financial penalties.”

Innov8 director Jeremy Meredith and MD Alan Robson

WIZZ Operating Flights To Lithuania WIZZ Air, the low-cost airline operating routes throughout central and Eastern Europe, is to open a new route from Liverpool’s John Lennon Airport to Vilnius. The airline will operate twiceweekly flights on Mondays and Fridays to the Lithuanian capital from May 28, 2012.

The route will be Wizz Air’s fourth from Liverpool - it already flies to Warsaw, Gdansk and Katowice in Poland. Fares start from £21.99 one way (including taxes). Chris Harcombe, Peel Airport’s aviation development manager, said: “We have worked closely with WIZZ Air for some time and

they are now well established as the airline of choice for many Central and East European passengers.” Vilnius became joint European Capital of Culture in 2009 - the year after Liverpool held the title. Its old town is also a UNESCO heritage site

Two Merseyside companies make the final of top business awards Two innovative Merseyside companies have made the finals of the national Chamber awards. ChargePoint Technology Limited, based in Evans Road, Liverpool, was voted the North West’s Most Promising New Business, sponsored by BT Business. Meanwhile, Knowsley-based Elixir Foundations CIC picked up the region’s Business of the Year Award, sponsored by Westfield Health. John Longworth, Director General of the British Chambers

of Commerce, said: “The health of the UK’s economy relies upon the confidence of our businesses to grow, invest and create jobs. That’s why the British Chambers of Commerce has been working hard to ensure the Government makes good on its promises to encourage enterprise, and does everything in its power to help businesses grow. We’re delighted to be able to celebrate the success of these companies through the Chamber Awards.” ChargePoint Technology,

set up in 2009, manufactures and supplies high precision, containment valves to the pharmaceutical industry to protect staff who handle potent powders, such as anti cancer drugs. In less than three years, it has built up a client base that includes the world’s top 20 largest pharmaceutical groups and exports to the US and Western Europe. It is now focusing on China, India and Japan. Elixir, launched in 2008, recycles PVCu, polythene, glass,

metal, cardboard and paper on behalf of public, private and third sector organisations throughout the North West. But what sets it apart is its priority to provide meaningful employment opportunities for socially excluded groups and individuals. The company is committed to demonstrating how you can generate profits and at the same time help people to change their lives and environment, and has ambitious plans for a national roll during the next three years.

running for six weeks before an exam on March 6. Then, Developing Contracts will run for six weeks from March 22; the exam will be on May 15. Lastly, Purchasing Context

begins on May 31, and concludes with an exam on July 18. For more information, visit http://www.liverpoolchamber.

New CIPS Evening Classes Due to popular demand, for the first time there will be CIPS classes held on evenings. Liverpool Chamber Traning is hosting CIPS: Level 4

Tuition sessions, which will be held on Thursday evenings from 6pm to 8pm. To begin with, Measuring, Purchasing, Performance starts on January 26 2012,

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After January we’ll send you weekly dining deals based on the favourite hotels you choose. To redeem your 50% and any other deals from ClubMal simply print out your email and present on dining, or show your email directly from your smartphone. Ace.

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16 n NEWS

Double Joy For JLA Liverpool John Lennon Airport (JLA) has been named as one of the environmentally ‘greenest’ airports in the UK. And it has also been revealed that JLA enjoyed its busiest summer to date in 2011. The Environment Agency recently published figures in its inaugural league table, which ranks all 2,015 UK organisations who participate in the Carbon Reduction Commitment (CRC) Scheme, based on their contribution to the environment in 2010/2011. Peel Airports, parent company of JLA, were ranked at 275th, which places the company in the top 14% of all those on the list, and puts John Lennon Airport above most other airports in the country. Amongst the implementations is a new lighting control scheme, which automatically switches off lights in areas where they aren’t needed. Andrew Dutton, Head of

Environment at Peel Airports, said: “These results show that we take our environmental commitments seriously and whilst there is always room for improvement, everyone here at the airport is doing their bit.” In recent months, JLA has also succeeded in gaining passengers. Over 3.6 million travellers flew via John Lennon Airport between April and October 2011, and monthly totals for June, July, August and September were all higher than they had been in 2010. Reasons for the growth in numbers includes the annual boost given by the school summer holidays; the increased number of holiday resorts to which easyJet and Ryanair operated flights; and the chance for customers to fly to Schiphol Airport in Amsterdam, which offers hundreds of onward connections. Craig Richmond, CEO of Peel Airports, said: “This has been a very good summer for the

airport with these latest figures exceeding our expectations. The great range of value for

money flights from Liverpool has continued to prove extremely popular.”

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18 n NEWS

Deli marks first birthday with food quiz Renowned delicatessen and neighbourhood restaurant Delifonseca Dockside celebrated its first birthday with a special fun and games night. Guests descended on Brunswick Docks where they were invited to take part in an interactive food quiz and tasting session, with each team testing their taste-buds and general food knowledge. The evening began with three mystery white wines, where guests had to match the descriptions given, before enjoying a delicious starter platter that contained more mystery flavours to identify. The main course consisted of a hearty game stew that was also accompanied by three mystery red wines. Owner Candice Fonseca said: “We’ve had a great first year here at Dockside and we’ve built up a very loyal following. Our overall offering has developed considerably since opening last year and we have now added

more products, more fresh vegetables, a larger range of wines and beers, an extended butchers’ service and a restaurant

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menu that we are really proud of. “The team and I really wanted to do something a bit different to mark our birthday and that’s

why we decided to hold a quiz and to create the perfect party atmosphere. It was fantastic to celebrate the occasion!”


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Liverpool Biennial 2012 announces official partners Hotel Indigo Liverpool and The Cotton Lounge announced as Official Hotel Partner and Official Bar Partner The partnerships between Hotel Indigo Liverpool and The Cotton Lounge with Liverpool Biennial are based on a commitment to increasing tourism and providing a high quality visitor service in Liverpool. The affiliation will be key to delivering one of the most exciting international cultural events of the year. Situated just inside Hotel Indigo Liverpool, The Cotton Lounge is the perfect bar to stop for a drink and a piece of cake whilst making your way around the festival route. As part of the partnership deal, Hotel Indigo Liverpool

will provide Liverpool Biennial with accommodation for artists, press, media and VIP guests and an exclusive preferential rate for Liverpool Biennial visitors during the Festival. Paul Smith, Executive Director of Liverpool Biennial said, “Liverpool Biennial inspired 834,000 visits in 2010, with a third coming from outside the region or on international visits. We are delighted to be working with new official partner Hotel Indigo and The Cotton Lounge, who offer the best of Liverpool hospitality and style.” David Hughes, General Manager of Hotel Indigo

Liverpool said; “Supporting such a prestigious festival is an exciting and proud moment for us and we look

forward to working closely with the Biennial team in making the event a huge and continued success.”

The Monro and The James Monro as Official Restaurant Partners As Official Partners of the Festival, The Monro and The James Monro will be key to delivering the most exciting international cultural events of the year. Both The Monro and The James Monro have established an excellent reputation for their food and welcoming atmosphere. Located in close proximity

to Liverpool Biennial 2012 exhibition sites, either Restaurant is an ideal place for Festival visitors to stop for lunch or dinner. In addition to sponsorship of the Festival, The Monro Group will host a series of dinners for Liverpool Biennial 2012 artists, sponsors, stakeholders and VIP guests.

Paul Smith, Executive Director of Liverpool Biennial said, “The Monro Group’s idea of hospitality matches our own and their enthusiasm for the Biennial is a great compliment. We look forward to sharing our excitement for their great food and welcoming atmosphere with our guests in 2012.” Will Lyons, Owner of The

Monro Group said, “ The festival is a very exciting time and allows artists to showcase their work to Liverpool’s ever growing global visitor economy. We are very much looking forward to working with the Biennial team leading up to, and during the festival.” Liverpool Biennial 2012 takes place 15 September – 25 November 2012.

Liverpool Food & Drink Festival wins the culture award at Juice FM Style Awards 2011 Organisers SK Events collected the coveted prize at the ceremony, held at the Hillbark Hotel, following weeks of voting by members of the public. The annual food and drink event, which has become a highlight on Liverpool’s culinary calendar, beat off stiff competition from Stanley Street’s Pride Festival and the city’s Brazilica Festival. Denise Harris, MD at SK

Events, said: “The team and I are delighted to have won this award for a second time as it is fantastic recognition not only for us, but also for the outstanding bars, restaurants and producers in this city that make the festival possible. “Liverpool Food and Drink Festival marked its fourth year this year and we were determined to make it even

bigger and better than ever. We extended it to two days, welcomed an extremely high calibre of celebrity chefs and had more than 100 exhibitors involved who all really upped their game. They are vital to the event’s success and they ensured that it hit a new level for 2011.” Back in September, a record numbers of visitors descended

to Sefton Park for Liverpool Food and Drink Festival, which offered a whole host of new areas, including a taste of Ireland experience, a dedicated music zone, live food art displays, a vintage wine area featuring a variety of sommelier masterclasses, numerous sampling stations from top UK brands and an impressive local culinary talent area.

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Leaders in Technical Training and Apprenticeships

Courses for 2012 Electrical Maintenance (Basic & Advanced) PAT Testing 17th Edition, 2391 Inspection & Testing Electrical Awareness PLC Electricity at Work Regs. Mechanical Maintenance (Basic & Advanced) Abrasive Wheels Autocad Hydraulics & Pneumatics Lean Manufacturing

Health & Safety CCNSG Safety Passport IOSH Managing Safely NEBOSH Manual Handling CIEH Risk Assessment CIEH Health & Safety CIEH COSHH Asbestos Awareness Fire Marshall First Aid Accident Investigation Fork Lift Truck Safe Lifting & Slinging PASMA

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legal and financE n 23

North West entrepreneurs enter the Angels Den... Entrepreneurs from across the North West gathered in Manchester to pitch their business ideas to a group of investors who are offering funding to companies that are finding it difficult to access bank finance. The ‘Angels Den Speedfunding’ event, jointly hosted by law firm Brabners Chaffe Street and Allens Accountants, is a monthly business funding clinic for entrepreneurs and business owners. The concept is similar to speed dating - it involves entrepreneurs each having three minutes to pitch their ideas individually to five investor Angels. At the end of the event the entrepreneurs have a chance to get feedback, network and arrange their next meeting with interested Angels. Investments made by the Angels start at £25,000, with the average investment being £200,000. Businesses that took part in

the most recent event include a sports coaching business for children with problems at school and a health spa building on an existing business in the North West. Professional advisors from Brabners Chaffe Street and Allens Accountants were on hand to offer legal and financial advice to the entrepreneurs and Angels taking part. Robert Street, Corporate Partner at Brabners Chaffe Street, said: “This event gives entrepreneurs a significant opportunity to access funding which may not be accessible elsewhere, or which complements existing bank debt. Entrepreneurs who secure investments from the Angels, who are all successful business people in their own right, get the added benefit of having the Angel provide expert business advice which increases their chances of success, particularly if they are a start up business.”

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During a recent survey of 72000 employers, 22% said the skills of their workforce are not up to the required standards. Having an under-skilled workforce adversely affected the bottom line for more than 30% of these employers, who stated higher operating costs as a consequence. More than 20% said they had lost orders as a result of the lack of skilled staff with quality and customer service significantly affected. Waterside Training, established in St Helens since 1996, is fully backed by Pilkington, St Helens College and Knauf Insulation and is an award winning provider of Apprenticeships and short course programmes for industry. Their aim is to give customers a professional, value added service to help them achieve their goals. Waterside’s team of specialists work with companies to develop solutions that are flexible, cost effective and meet their unique requirements.

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24 n CORPORATE HEALTHCARE - Health & Wellbeing

Way to go-go!

Bold Street based interior design and workplace furniture consultancy, Team a go-go are celebrating an industry award for the Public Sector Interiors Project of the Year for their work on The Fuse youth centre in Partington Trafford. Nick David of The Fuse said; “Everyone who comes into the building is utterly wowed by it! Appointing Team a go-go was the right decision, and this is evident in the detail and standard of design solutions & furniture they provided� Team a go-go MD Kate Stewart

said “It’s fantastic for all involved in the project to have won this award, it is the first time we’ve entered and the win was a great surprise. The category recognises value for money and social impact of projects as well as visual impact. Team a go-go is renowned for emphasising the effect that good design has on service delivery and in selecting this project, the judges have recognised the impact of our work. Working within a fixed budget, our design team met the client’s aspirations and created a vibrant and sustainable

The Fuse youth centre, Partington Trafford

environment for the whole community.� Team a go-go are also working on interiors for schools in Runcorn and Widnes, refurbishment of reception areas and meeting rooms for Lees Solicitors offices on the Wirral and a film set, so despite last years’ public sector

cuts which hit the company’s order book, they are thriving and with their reputation of offering clients across both the public and private sector great value for money, will continue to do so. A case study of The Fuse and other projects can be seen on


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CORPORATE HEALTHCARE - Health & Wellbeing n 25

Affordable health cover – exclusive to Chamber members IF YOUR primary asset is your staff then in rocky economic times it becomes more important than ever to look after their health and wellbeing. But it can be difficult for smaller companies to provide relevant benefits at a level that is affordable. That’s why Liverpool-based Medicash has developed a new health plan, available exclusively to Chamber members, from just £1.10 per employee, per week. Cash plans offer a range of health and wellbeing benefits that give employees money back on their everyday healthcare costs such as optical and dental treatments and are a tangible and useful benefit that all staff can make use of. They promote a pro-active approach to healthcare and can be tied in with pay negotiations and offered as part of a wider Employee Benefits package. The Medicash Chamber Health Plan provides cash back for the standard treatments you might expect such as optical and dental. It also includes discounted gym membership, a built in employee assistance programme (EAP) and can be used to claim against the cost of specialist consultations and complementary therapies. A recent CIPD survey revealed that the proportion of organisations reporting stress as the most common cause of absence for non-manual workers had risen to one third in342255-LV 2011 Medicash Ad File: Ad size: 1/2L (180mm wide x 130mm high) from a quarter in 2010. ThisA4rise has led to increased interest in

and take-up of EAP’s as a way for employers to support their staff at a time when many are feeling increased pressures and concerns. The counselling services available through an EAP can be a vital link in providing employees with the support they need to address these problems, in confidence, early on. To find out more about how the Medicash Chamber Health Plan can help attract, support and retain the very best talent for your organisation, call Paul Dalziel on 0800 195 2992.


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CORPORATE HEALTHCARE - Health & Wellbeing n 27

Team Triathlon Challenge for 2012 ON 1ST July 2012, a number of company directors and employees are embarking upon an exciting challenge by taking part as a team in the Liverpool Triathlon. The experience is designed to promote teamwork and good communication whilst having fun and being active. By entering groups of employees in an event like the Liverpool Triathlon, companies have found it has led to increased productivity and more motivated staff on a day-to-day basis. Colleagues with the opportunity to focus on a shared goal develop better working relationships, and it also improves team performance and confidence in the workplace. Now in its fourth year, the Liverpool Triathlon attracts over 2,000 participants, with competitors racing on fully closed roads alongside many of the City’s famous landmarks. With three distances on offer, the Liverpool Triathlon provides a great opportunity for people to

“If you can swim for 10 minutes, bike for 30 minutes and finish up with a run of 15 minutes, then you too can be a triathlete!” take up the triathlon challenge – if you can swim for 10 minutes, bike for 30 minutes and finish up with a run of 15 minutes, then you too can be a triathlete! Neil Grundy (44), a chartered building surveyor with Liverpool property consultants, McGrath, is a keen Triathlete, competing in six events a year. The Liverpool Triathlon is his favourite. He said, “Not only is it a great event with the unrivalled city location and fantastic crowd cheering you on, it also gives me the opportunity to network with the other competitors – many of whom are clients or potential clients with a shared interest in fitness and competition”.

Neil may not be in need of the Triathlon organisers’ help with preparation – but there is plenty of it available, with a Training Day being organised on 18th March at the Wavertree Aquatics centre for first timers and those new to the sport. For novices, the most daunting element is often the open water swim and, again, the organisers are offering open

water swim sessions in the lead up to the event, as well as lots of general advice on training and equipment. Charity fundraising can be a great motivational tool for the workplace and the event has three official charities; the Wirral-based Clatterbridge Your Cancer Centre, the RNLI who have lifeboat stations at West Kirby, Hoylake and New Brighton and leading disability charity, Scope. Visit the website: www. or Facebook page, ‘Liverpool Triathlon’ to find out more about entering the 2012 event, or send any queries to: info@

Worry Wrinkles and Laughter Lines? Whether you want to get rid of lines around the eyes or enhance your lips, we will help you to decide on a treatment package that’s best for you. At The Evergreen Clinic, we pride ourselves on offering the best in patient care and confidentiality. All of our treatments are carried out by experienced Registered Nurses using only the top anti-aging products such as Juvederm, Radiesse and Belotero.

The Evergreen Clinic - Enhancing Nature’s Gift. Feel The Peel! January Special Offer - Medical Skin Peel £89 After the excesses of the Festive Season you may feel that your skin isn’t looking its best and is in need of a really deep cleanse. A medical skin peel is the perfect treatment for this time of year; it causes the upper layers of the skin to be shedded, minimising fine lines and large pores and revealing a brighter, smoother complexion underneath.

Start the New Year with a New You!

0151 728 2536 1 Woodlands Road, Aigburth, Liverpool L17 0AJ

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28 n CORPORATE HEALTHCARE - Health & Wellbeing

Training with Liverpool’s King of Bling Celebrity hairdresser Herbert Howe has been styling the city for over forty-five years. Since opening his first salon at just 17, he has enjoyed huge success and established himself as one of the most well-known faces on the Liverpool business scene. His achievements have been formally acknowledged on several occasions, most notably to date with the presentation of a lifetime achievement award for his services to the hairdressing industry. Herbert is also renowned for his many TV appearances, stage performances and relentless work for good causes, having raised nearly three million pounds for charity over the years. Putting his effervescent public image and altruistic nature aside, it would be a mistake to overlook the fact that Herbert Howe is also a serious businessman who succeeded in the unlikely task of developing a luxury business in a city not always known for its glamour. “I bring beauty to the beast of Liverpool”, he laughs. Having kept the city at the heart of his work, he has maintained his strong affinity with it throughout his career, despite having been offered numerous business opportunities elsewhere. Undoubtedly the area in which Herbert has made the most significant contribution to Liverpool’s business community is his investment in training. The last decade has seen the

Herbert Enjoys the Chamber’s Aintree Event with Jo Mills and Melissa Bush

creation of one of the UK’s most successful training schools at his flagship premises- The purpose built Bling Bling Building on Hanover Street which he opened in 2006. The school offers apprenticeships to 16-24 year olds, and advanced apprenticeships to students who are looking to move into managerial and supervisory roles. In addition to training students to be experts in styling, cuts and colouring, the apprenticeships also focus on issues such as health and safety and how to promote salons, providing essential knowledge for young hairdressers hoping to open their own businesses. His training academy is a centre of excellence, taking on

Alternative Therapies North West Alternative Therapies offers... UÊ Osteopathy UÊ Remedial Massage UÊ Cranio-Sacral Therapy UÊ Sports Therapy UÊ Polarity Therapy

UÊ Bowen Technique UÊ Postural Integration UÊ Painless Spinal Touch (PSTT) UÊ Diet and Nutrition UÊ Allergy Testing

...available from clinics in both Liverpool and Formby. 300 Aigburth Road, Liverpool L17 9PW 3 Jubilee Road, Formby, Merseyside L37 2HN T: 01704 830774 M: 07779331860 E:

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120 apprentices a year from salons all over Merseyside. Fair treatment of staff is an issue that is particularly important to him, and he explains; “The apprentices all have the status and rights of a fully employed person. I don’t think that they can be trained in a craft like hairdressing in just two days a week, it’s a full time commitment.” Lynn Atherton, the Director of Training at Herbert’s training centre, believes that apprenticeships are an integral part of salons. By the end of the training, she says, they have moulded talented and business-minded individuals; “Our hands-on approach to apprenticeships results in ready made professionals who

immediately contribute to your entire business.” Former student Kim Stevenson, who now has her own salon, explains the positive impact Herbert’s Training Centre had on her career; “Herbert’s name and reputation is unbeatable- I’d strongly recommend training with them, my training helped me mature into the hairdresser and business woman I am today.” For Herbert himself, training others is an aspect of his career from which he has gained a great deal of satisfaction; “I help them to fulfil their potential. It’s very rewarding to see a young person prosper, I have a great sense of pride in all the people I have trained.”

Merseyside Academy of Cricket provides teaching and coaching services to individuals, cricket clubs, schools, charities and businesses: • • • • •

1 to 1 coaching Running junior teams in cricket clubs Cricket schools Beginners classes Curriculum time cricket and after school clubs • Cricket themed team building for businesses hosted at Liverpool Cricket Club. We are seeking local sponsors to help fund an excellence program to support the cities elite young cricketers make the jump up to county representative standard. Please call 07903 032668 or visit

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CORPORATE HEALTHCARE - Health & Wellbeing n 29

Are you sick of hearing about absence management? Tired of listening about how much illness costs your company? IT SEEMS that everywhere you turn there are more statistics on how costly staff can be especially when they are not being productive. The fact is though most employees want to come to work. It enables them to do what they want in life as well as providing social and professional status. So if they want to come to work and you want them in work how do you get your absence majority of your issues problems fixed? easily – whether that is back Joints & Points cuts through pain, work injury or stress. all the complexity of absence And the best news – the and gives you and your staff service Joints & Points what they need - fast access to provides pays for itself with good treatment so they can get an average return of £10 back to work. saved for every £1 spent. Joints & Points have clinics So if you are managing staff across Merseyside ready and and want to see your company able to get this done. Our succeed and your staff excel team of physiotherapists, File: 34334-LVPL Merseyfire1 why not do something active – psychologists and Ad Occupational size: A4 1/2L (180mm wide x 130mm high) speak to Adrian Mercer, MD at Health Practitioners will Joints & Points Healthcare. help you manage the vast


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In October 2006 the fire regulations changed in the United Kingdom

Many company managers/owners/property owners and landlords are totally unaware of their responsibilities with regard to fire prevention, fire safety and fire training in their business.

FACTS FACT: 1 THE FIRE BRIGADE WILL NO LONGER GIVE ADVICE REGARDING FIRE SAFETY. FACT: 2 UK FIRE BRIGADES ARE STRICTLY ENFORCING THE LEGISLATION. FACT: 3 IF YOU DO NOT HAVE A SUITABLE AND SUFFICIENT FIRE RISK ASSESSMENT YOUR BUSINESS AND BUILDING MAY NOT BE INSURED. FACT: 4 YOU MUST PROVIDE FIRE AWARENESS TRAINING FOR ALL YOUR EMPLOYEES. FACT: 5 YOU SHOULD APPOINT PEOPLE IN YOUR EMPLOYMENT TO ASSIST IN CASES OF EMERGENCY SUCH AS FIRE (FIRE WARDENS/FIRE MARSHALS). FACT: 6 YOU MUST PRODUCE AN EMERGENCY PLAN. Merseyfire and Safety Limited have been carrying out fire risk assessments since 2001. We are proud to be the fire consultants for Adidas and Reebok UK Ltd. We provide a comprehensive report with a list of recommendations and actions required. Our initial site visit is free of charge. Mersey Fire and Safety Limited can provide top quality fire training deliviered by experienced retired fire officers at very competitive rates. We supply course handouts and provide certificates that will satisfy any fire authority audit. We can provide advice and recommend companies we work with to fit fire doors, supply fire extinguishers, signage and carry out PAT testing. In addition to our fire management we are also an accredited training centre for NEBOSH, IOSH and CIEH. Our range of training courses are extensive.


0151 724 2722

07702 985 344

The New Saints Stadium

Langtree Park

Langtree Park is the fantastic, brand new conference and events venue in St Helens. The stadium is an excellent location in between the major cities of Liverpool and Manchester and is easily accessible via the M62 motorway. The stadium can easily accommodate all types of activities - including business meetings, interviews, away days, conferences, exhibitions and private functions and dinners - with four hospitality suites and 12 executive boxes all combining state-of-the-art facilities. The flexibility of the function rooms allow us to cater for as little as 10 or as many as 400 people and all rooms are equipped with air conditioning and complimentary Wi-Fi access. Each executive box overlooks the pitch with impressive views of the 18,000 capacity stadium. Licensed bars are located in the Premier Lounge, Sponsors Lounge and Players Lounge providing the perfect setting for parties and celebrations. There is even the unique opportunity to hire the Saints Boardroom. A range of creative and flexible menus and delegate packages are available according to your event. We passionately strive to provide the widest range of options for your event at the stadium. All catering is freshly prepared by our in house chef. Our dedicated on-site Saints Conferencing and Events Team are here to meet all your requirements and offer a personal, dedicated approach to ensure that your event runs smoothly.

breakout rooms for the larger conference. All boxes are available with free Wi-Fi and have the facility to have refreshments and food served throughout the day. Ideal for smaller businesses who require away days, board meetings, interviews and planning out of the normal office environment.

Sponsors Lounge The Sponsors Lounge is our largest suite based on the first floor of the South Stand, is glass fronted and overlooks the stadium pitch. The perfect setting for dinners and conferences for up to 400 delegates. The suite has its own built in partition wall to section off a small breakout room for up to 100 delegates within the suite.

Players Lounge The Players Lounge is located on the second floor of the South Stand overlooking the pitch. This function suite is ideal for seminars and presentations for up to 210 delegates.

Executive Boxes All our executive boxes are located on the second floor in the centre of the South Stand, with fantastic views of the 18,000 capacity stadium. Our 12 contemporary boxes are ideal for smaller meetings up to 12 people. You have the option of opening up boxes 6 and 7 as they have a partition wall to create one large box for a party of 20. The boxes are in close proximity to our larger function suites, giving the option of the boxes to be used as

Founders CafĂŠ Bar The CafĂŠ Bar has direct access from the front of the stadium located on the South Stand next to the retail store and museum. The ground floor cafĂŠ bar is the ideal suite to accommodate celebrations such as parties, anniversaries and christenings. The Boardroom This is a truly unique room that can accommodate up to 60 people on the first floor of the South Stand. The Boardroom is quietly tucked away at the centre of the stand and offers the perfect location for private meetings, interviews and board meetings. Premier Lounge Overlooking the pitch offering natural daylight the Premier Lounge is the ideal setting for training and recruitment events. The suite can accommodate up to 210 delegates with close access to the boxes for the use of breakout rooms.

t t t t t t t t

Please call Saints Events for all your Conference and Events requirements: Conferences Meetings Exhibitions and Seminars Weddings AGM’s Recruitment and Training Saints Events Private Parties Functions and Celebrations



The Floral Pavillion – Wirral’s premier entertainment centre THE FLORAL Pavilion, New Brighton, is Wirral’s premier entertainment centre, comprising a large-scale theatre, Conference Centre and Panoramic Lounge with breathtaking views across the River Mersey. Just 15 minutes from central Liverpool, Wirral is superbly connected to the rest of the country with excellent road, rail, sea and air links offering advantages for all forms of regional, national and international conferencing.

“The Floral Pavilion offers fully flexible spaces and can host a variety of events�

Using a three-room combination with a sliding wall system, The Floral Pavilion offers fully flexible spaces and can host a variety of events from small meetings to seminars for 50 for a sit-down meal for 300. It has superb facilities for exhibitions, larger conferences, receptions and trade shows. The Floral Pavilion also boasts a separate entrance and private bar area, as well as a high quality catering service providing a range of tailored catering options. In addition to its highly skilled technical team, its friendly and experienced conference staff

can work closely with you to which venue or combination of unique spaces matches your requirements. The Conference Centre is competitively priced and available for hire alone or as part of a wider package incorporating the theatre and/or plaza area. Some of the additional benefits of hiring the Conference Centre include: UĂŠ Excellent bar and catering facilities UĂŠ Large sprung wooden dance floor UĂŠ In-house sound and lighting system, with full technical support UĂŠ Wi-Fi enabled UĂŠ Easily accessible by car and public transport UĂŠ Lift and stair access to all levels of complex, with toilet facilities

To speak to the conference team about your event requirements, call 0151 606 2965, email or visit

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for patrons with disabilities UÊ Extensive supplier contacts for all your conferencing needs There is so much more to the new Floral Pavilion than just a Conference Centre. The Floral CafÊ is the perfect place to relax with a coffee, listen to live music and take in the magnificent views. The stylish new theatre presents a range of live music, comedy, drama, large-scale musicals and a popular selection of children’s shows; providing an ideal place for a great evening out.

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Liverpool Lighthouse – the ideal venue for training, conferences and meetings

King’s Hall Auditorium – 430 tiered seats

LIVERPOOL LIGHTHOUSE is an exciting refurbished 1930’s Art Deco cinema in the heart of Anfield and is more than just a venue. It is set up to develop its own distinctive, artistic culture as a hot bed for urban creativity and commercial talent. The venue is ideal for training, conferences and business meetings but it can also be used for full scale theatre productions and awards ceremonies. The Liverpool Lighthouse Charity works with a wide range of individuals and organisations based locally, nationally and internationally. All our programmes enable people to learn and develop new skills to build up their confidence. Liverpool Lighthouse has a number of spaces available for hire. From a 430 seat auditorium

Board Room – Comfortably seats 10 people

to a Board room that can seat 10 – we’re sure we have the ideal space for you. UÊ King’s Hall Studio – Ideal for an intimate conference, workshop or meeting UÊ Dance Studio – Available for dance workshops/classes

UÊ Conference Room – Can seat up to 50 people theatre style All the business venues are fully equipped with the latest technology offering: UÊ *ÀœiV̜ÀÊ>˜`ÊÃVÀii˜ UÊ 6 Ê>˜`ʏ>«Ìœ«Êv>VˆˆÌÞ UÊ 7ˆ‡ˆÊ>VViÃà UÊ >VˆˆÌˆiÃÊvœÀÊ`ˆÃ>Li`Ê«iœ«iÊ including hearing aid loop In the past Liverpool Lighthouse has accommodated dance shows, boxing matches and conferences. If you would like to enquire about our facilities or would like to come and visit, please call 0151 476 2342. 7iÊ>ÀiÊ>ÃœÊ…œ“iÊÌœÊ ˆÃÃÊ ˆÃÌÀœÊ which is available to cater for your event – no matter how big or small. Full catering can be provided when hiring any of our spaces or alternatively the bistro itself can be included in your booking request. Bliss Bistro premises is a little gem offering: UÊ 60 seated people capacity UÊ 100 cocktail people capacity UÊ Highly experienced catering and waiting staff All the venues are fully adjustable according to an events’ need

in regards to seating and space plans in order to provide the best solution to any event Location Excellent connection of public transportation to and from City centre and suburban areas. Ten minute ride from Lime Street and Central station, 350 metres from the Liverpool Football Club and free on street parking all day. Ample drop off and pick up space for coaches around the venue. 7…>ÌiÛiÀÊޜÕÀÊLÕȘiÃÃÊ requirement, the Liverpool Lighthouse venue and events team will make sure your event runs smoothly and is unique to you. Visit our website:

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The New Saints Stadium

Langtree Park

34 n newS

Liverpool businesses step up to the digital challenge

Martha Lane Fox, Jack Stopforth and Wayne Locke

Digital Entrepreneur and founder of Lastminute. com, Martha Lane Fox visited the city’s launch of the Go On It’s Liverpool initiative at Liverpool Innovation Park. While there, Martha opened a new UK online centre in the reception area of the Innovation Park the Park’s pledge is to support the campaign by opening up new, free public wifi hot spot to mark Martha’s visit. With some of Liverpool’s top companies such Merseytravel and Liverpool One having already committed to signing the Digital Pledge, and many more signing up at the launch, Liverpool Chamber is urging more companies to back the pledge and ‘give an hour’ to help people in the city to get on line. Liverpool Chamber of Commerce Chief Executive,

Jack Stopforth who lead the discussion at the event stated: “There are innumerable opportunities provided by the web to help build economic future for Liverpool. We need to use the web to bridge the skills gap in the city and help the communities in the city to maintain and generate wealth through savings online savings and increased job opportunities.” Panel members who spoke included Martha Lane Fox, who talked passionately about: the role local business leaders can play in supporting the campaign. According to Martha, measures such as ensuring all staff are online, providing mentoring support to other businesses; giving an hour to support off liners and opening up wifi spots in business premises to the wider community will make a huge

difference and help to reach out to the estimated 25% of people in Liverpool, and the 8.7 million people nationwide who are not online. She said: “ I am grateful to the Liverpool Chamber of Commerce for championing the digital pledge and encouraging local businesses to actively support Go ON it’s liverpool. There are an estimated 100,000 people in the city who have never used the internet and many local companies that are not exploiting its full potential. Business leaders could make a real difference to transforming the skills base and future economic prosperity of Liverpool by signing the digital pledge and helping secure a fully networked city, able to take advantage of all that the web offers.” Google’s Peter Barron, presented the company’s ‘Get

Liverpool Business Online’ campaign, and explained how and how Google Juice Bars are supporting the Go ON it’s Liverpool. He said: “The Internet offers exciting opportunities for everyone – individuals and business owners – so we fully support the Go On Liverpool initiative. We’ve been running our Getting Liverpool Business Online campaign for six weeks and have seen first-hand how the Internet can help both local businesses and the online economy grow. We encourage people to get online and experience what the Internet has to offer.” Aspiring digital champions can sign up at www.go-on/ to access resources and tips to help people go online for the first time and find out about cheap connectivity and hardware offers.

Helping Liverpool businesses to keep things moving We keep the businesses of Merseyside on the move by providing them with the very best commercial vehicles and the very best service. From vans through to articulated tractors, Road Range and Mercedes-Benz have a vehicle that’s perfect for your business. If you’d like to know more, visit us online or call 0151 330 7000.

Road Range Ltd Mercedes-Benz Commercial Vehicles

Rathbone Road, Liverpool 0151 330 7000

Make a positive impact on the health of your business… Medicash, in partnership with Liverpool Chamber of Commerce, are delighted to introduce an exclusive health plan for Chamber members. The Medicash Chamber Health Plan can help your business and employees save money on: Dental treatments Optical cover Prompt consultations Complementary & alternative therapies PMI excess payments

reward… retain… recruit… the best candidates for your business!


£1.10 £2.25 £3.75 £5.25

Routine Dental





Dental Accident and Injury










Specialist Consultations or PMI Excesses





Diagnostic Tests





Health Screening





Complementary Therapies





Alternative Therapies










Discounted Gym Membership

Personal Accident Cover










Best Doctors InterConsultation

maximum sum covered

Employee Assistance Programme Counselling Helplines Face-to-Face Counselling

Dependant children covered free up to 24

Your local provider supporting local businesses. Let’s talk about how we can help you help your business and your people. Contact Paul on 0800 195 2992 or email Minimum numbers apply. Medicash is authorised and regulated by the Financial Services Authority.

Liverpool Chamber Magazine Issue 33 Winter 2011  

The quarterly magazine produced by Liverpool Chamber of Commerce about and for its members.

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