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Sea Odyssey Coverage of the most successful event in the history of Liverpool

inside: Chamber CEO Jack Stopforth retires page 3 Mayoral Debate – Business Hustings page 10 Liverpool Chamber at the Grand National page 15

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SUmmer 2012 n 3

Jack Stopforth, Liverpool Chamber Chief Executive, retires


Sea Odyssey Coverage of the most successful event in the history of Liverpool

INSIDE: Chamber CEO Jack Stopforth retires page 3 Mayoral Debate – Business Hustings page 10 Liverpool Chamber at the Grand National page 15

Contents News

4-5,10,11 Jack Stopforth, Liverpool Chamber Chief Executive from 2005 to 2012 Member News Cover Story

6-7 8-9

International News 12-13 Events 14-15 Environment & Policy 16 Health & Wellbeing 17 Training 18,19,27 Legal and Finance 20,23 Built Environment 26 Top Business Venues 29 Conferences & Events 30-31 Charity 32 Eating Out 33 New Members & Business Support 34

relationships with government and the Liverpool Chamber of Commerce chief wider public sector. executive Jack Stopforth has retired after “He’s built valuable links that we hope seven years in charge. will endure. The board all wish him well.” Mr. Stopforth left the organisation at the end of April. Carole Crosby, deputy chief executive, has taken control of operations at Liverpool Chamber. Mr. Stopforth said: “It has been a privilege to lead the Chamber at such an exciting time in the city’s recent history but at 61, I feel it is time for me to take stock and do something different. “It is hard to choose when to leave but the start of a new financial year seemed a natural point of departure. “Like many other businesses, the Chamber faces serious challenges in this trading climate but we have a solid core business, a terrific board of directors and an experienced senior management team.” Vincent Owen, Interim Chair at Liverpool Chamber, said: “Jack has steered the Chamber skilfully through a period of Jack Stopforth, Liverpool Chamber huge change and has strengthened its Chief Executive from 2005 to 2012

Contact points Advertising For details on advertising opportunities in Liverpool Chamber, contact: Lee Cross on 0161 661 4187 email Liverpool Chamber is produced on behalf of the Liverpool Chamber of Commerce CIC by Excel Publishing Co Ltd. It is distributed to members of the Chamber and other qualifying businesses free of charge.

Editor’s note: There was an error made in Issue 34 of Liverpool Chamber Magazine, in which Ciglow Industrial Services was referred to as LT Print. The story has been reproduced correctly in this edition. Liverpool Chamber apologies for the mistake.

Editorial If you have any news or views you would like to share with other Chamber members, contact Liverpool Chamber on 0151 227 1234 or e-mail at

Membership For more information about membership of Liverpool Chamber, visit or ring the membership team on 0151 227 1234. Although every effort is made to ensure the accuracy of information contained in Liverpool Chamber, the Chamber nor its publishers cannot accept any responsibility for any omissions or inaccuracies it may contain.

Social Networks: Liverpool Chamber of Commerce can be found on the following social networks:

In addition, the Liverpool Chamber Blog is updated regularly at

THE ULTIMATE BUSINESS NETWORK visit Photo Credits: Grand National 2012 by Ant Clausen Photography

4 n news

Jenny Stewart, Head of Client Services at Liverpool Chamber, in the new Business Suite.

New Members Business Suite heralds new era Liverpool Chamber of Commerce is delighted to introduce our brand new Members’ Business Suite on the ground floor of Number One

Old Hall Street. Opening just weeks after the appointment of Carole Crosby as Acting Chief Executive following the retirement of Jack Stopforth,

Offices such as this can be used by member organisations for meetings.

the Business Suite will provide members with the opportunity to visit the chamber and access our services, information and resources whenever they are in the city centre. The new suite provides: Our Export Documentation and Certification service; A hot desk facility for members to use should they need a phone, laptop or just a desk for a short time; Full access to Wi-Fi for members wishing to connect via laptops and tablets or download data; Access to publications and journals including the Financial Times, the Economist and the Chamber Magazine (online subscriptions will also be available to view); Meeting rooms available for members to use as and when required, all with whiteboards and markers provided;

A venue for our new series of ‘drop in’ days dedicated to providing business support and guidance; A great meeting point to network with other members; Our membership, international trade and policy teams who will all be able to meet you; An abundance of tea and coffee (on us!). The opening of the Chamber to members represents a return to the traditional role of the chamber as a hub for city centre business activity. Whether members have a half hour to kill between meetings, want to arrange client meetings at the chamber or meet with members of the Chamber team, the Members’ Business Suite is your place to do so. The suite will be open between 9am and 5pm Monday to Friday. We look forward to welcoming our members into the Chamber.

Members can use hot desks for anything from working on their laptops to telephoning a colleague.

Liverpool Chamber collect eggs for Nugent Care Members of staff at Liverpool Chamber of Commerce recently collected Easter Eggs for Nugent Care. Kevin Byrne, fundraising officer at the charity, expressed his thanks to the Chamber. Mr. Byrne said: “The eggs were used at an ‘Easter Egg Hunt’ event that we held at

Adopt-A-Seat The Royal Court Liverpool Trust has launched an Adopt-a-Seat campaign to renew the 403 seats in the Grand Circle. The Trust, Liverpool Chamber of Commerce Charity of the Year for 2012, has done this as part of the £10.6 million campaign to renovate the grade II listed theatre on Roe Street. Work has now begun on Phase One following a successful Heritage Lottery bid back in December 2011. Stacey Lavery, Development Manager at the Trust, said: “The Royal Court Theatre is known

our Nazareth House Childrens Villa service for Children with severe physical and learning disabilities. “The children spent the afternoon searching the grounds for the eggs and some were used in a raffle too. “Fun was had by everybody on the day. “A number of our Fundraisers

as ‘the people’s theatre’ and we are really keen to engage individuals, businesses and community groups with our campaign and to help us renovate the theatre that we all love and know so well. These are exciting times for the Royal Court and this is a great way for the people and organisations of Liverpool to be involved in its rich heritage.” Businesses can adopt a seat for £500.00 and in return they will receive their name on a plaque for 10 years, priority booking opportunities and ten tickets to a Royal Court show. They will also be able to visit their seat when the theatre re-opens in June 2012. Local community groups, schools, charities and

also came along to present their cheques for the service. “Around £11,000 has been raised by Fundraisers. “The money will go towards buying a Sensory Garden for the children. “The children really enjoyed the eggs and I appreciate The Chamber’s continued support.”

individuals can also adopt a seat in the theatre for £250.00. By adopting a seat, it will help the Trust to develop and deliver their community education programme. If you wish to adopt a seat, visit www., telephone 0870 787 1866, or collect a flyer from the Royal Court Box Office. The theatre was scheduled to re-open in June, with newly redecorated stalls, a new and updated layout, improved heating and lighting, improved access and toilet facilities. To find out more on how you can help with the renovation of the Royal Court, visit

news n 5

Liverpool Cultural Champions 2012 Announced One Vision Housing top of times list Liverpool’s Cultural Champions for 2012 have been announced as John Wishart, Fairfield; Andre Olchowski, Croxteth Country Park; Andrea McGuire-Seery, Stoneycroft; and Ray Fosberg, Allerton. Ninety nominations came from all parts and backgrounds of Liverpool. The outgoing champions will become mentors for the new champions. John Wishart said: “I can’t wait

to get started in my new role as one of Liverpool’s Cultural Champions. “There is so much in Liverpool to discover, enjoy and tell everybody about.” Charlotte Corrie, Open Culture director, added: “After much discussion the panel have chosen a great group to experience and comment on an exciting year of culture ahead.” For further details, visit

One Vision Housing (OVH) came out on top in the Sunday Times 100 Best Companies To Work For List 2012. The Bootle-based company was rated #1 in a list which ranks Britain’s best companies to work for by staff satisfaction survey results. OVH topped all eight categories (My Manager, Leadership, My Company, Personal Growth, My Team, Fair Deal, Giving Something Back and Wellbeing), and all 70 questions that staff answered. In addition, OVH were named the most improved organisation. Chief Executive Roy Williams said: “To be named as the best company to work for in the UK is an exceptional achievement. The accolade is even more special because it’s an achievement based on the results of staff feedback. To make the Sunday Times top 100 list is a massive feat in itself. To be number one is nothing short of extraordinary.”

IT solutions specialist Certero opens Australian office

DeskCentre completes major work for The Contact Company

Warrington-based IT solutions firm Certero has expanded its overseas operations by opening a new office in Sydney, Australia with help and advice from Mitchell Charlesworth. John Lunt, managing director at Certero, said: “We have expanded into Australasia because of our strong market credentials and the lack of modern, credible solutions that are available to that market. “Our accountant Mitchell Charlesworth has helped to fill the gaps in our knowledge of international business. “The new Australian venture is already proving a great success and we are now starting to secure significant business in the Asian market.” David Darlington of Mitchell Charlesworth added: “We have extensive experience in the international market which has included setting up a partnership to encourage bi-lateral trade between SMEs in China and the UK. “Support work has involved working with advisors in Australia to implement a business plan to drive future growth.” For more information about Certero, visit

DeskCentre recently completed major contract works for The Contact Company. The Wirral-based company secured the tender to design and fit offices for the new building, which will house over 500 members of staff on six floors within 29,500 square feet. DeskCentre produced “bench” style desking, which incorporates a complex cable management requirement together with a desk top screening system. Colin Clayton, DeskCentre Managing Director, said: “DeskCentre was delighted to work

with The Contact Company on this project as both companies share a simple but important work ethos in providing an excellent and high quality level of customer service.” Tahir Hamid, Building Manager for The Contact Company, said: “DeskCentre provided and delivered us with a very high standard of work while undergoing the full refurbishment project of our new Queensgate premises in Birkenhead. “The Contact Company would highly recommend the Desk Centre to any of our clients in the future.”

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6 n Member news

Liverpool Housing Trust wins energy grant Liverpool Housing Trust (LHT) has been awarded a grant of £115,000 for an energy efficiency audit across its 10,000 homes in the North West. The funding, provided by the Local Energy Assessment Fund (LEAF), will be used to build a picture of energy improvements to benefit tenants, such as insulation, double glazing and exploring renewable technologies. There will also be an identification of the best options for energy inefficiency hotspots; the completion of a tenants’ survey; and energy efficiency training for frontline staff. Simon Brown, divisional director asset management, said: “We will be using the funding to develop an energy improvement ‘road map’ for the future. “This grant is the first step in LHT’s longterm approach to help our tenants tackle a problem that’s facing everyone – how to protect themselves against higher energy bills and create homes which are energy efficient.” In addition, LHT has achieved the government gold standard for customer service for the fifth consecutive year. LHT holds the Customer Service Excellence (CSE) standard after an inspection by independent assessor Hugh Keachie, concerning LHT documentation and how staff conduct themselves. Mr. Keachie also spoke with employees, tenants and partner organisations to determine the quality of customer service. LHT met all of the 57 exacting criteria set by the central government to achieve the CSE standard. Diane Evans, customer service centre manager, stated: “This recognises how professional LHT staff are, what a positive attitude they have and how passionate they are about what they do. “To achieve this CSE standard is a

The Customer Service Centre Team at Liverpool Housing Trust (LHT)

brilliant result and reinforces the point that our tenants are always at the heart of everything we do.” Meanwhile, a new hostel run by LHT has opened to help vulnerable people avoid homelessness. The Fazakerley-based Alt Bank House will provide a temporary, modern and safe place for 42 single homeless men and women to live, whilst staff help people move on to permanent homes. Each resident will have their own selfcontained furnished flat with a lounge/ kitchen, bedroom and bathroom. They can prepare their own food, as staff will teach residents to cook cheap and nutritious meals. Peter Lewis, a 57-year-old ex-serviceman who became homeless eight months ago, considers the hostel to be a lifeline: “Living at Alt Bank House has changed my whole

life. “I’ve had immeasurable help from the staff. Because of them I’m moving from Alt Bank House into my own flat shortly – I couldn’t have done it without them.” The hostel will also have a new IT suite, activity rooms and a gardening project. The building will be energy efficient, including solar panels and a water recycling system. Lynda Broadley, hostel manager, said: “We have to tackle the issues that stop people from leading independent lives, and make sure residents, who leave the hostel, have the skills and confidence to get back into the community.” For further details, contact Liz Broad by telephoning 0151 708 2395 or by emailing For more information on Liverpool Housing Trust, visit

New offices, new products and a record 30% growth boosts Liverpool company and marks an exciting start for 2012! Liverpool based Flameless Cigarette Lighter firm Ciglow Industrial Services Limited has

opened new offices in Liverpool marking its record year on year growth whilst coinciding with a new range of products being brought to the market for the New Year. Ciglow are the sole distributor for the units that are designed and manufactured on the Wirral and sold globally. Managing Director Chris Williamson said; they have seen a consistent rise in sales over the past 6 years and 2011 proved to be their best year to date with a 30% increase in turnover despite the difficult economic environment. Chris Williamson said; “Ciglow

Flameless Cigarette Lighters offer a simple yet unique solution to the industrial and private sector where open flamed lighters or matches pose a safety hazard.” The flameless lighters are sold throughout the world to oil conglomerates, detention centres, hospitals, airports, factories and entertainment venues. The Ciglow client base includes names such as the NHS, ExxonMobil, Argos, DHL and the National Grid. The product range includes a new addition in 2012 with the launch of the new CIG-7N. The unit is smooth, sleek, stylish and lightweight. It is ideal for pubs,

clubs or any public venues and was designed following client feedback. With agency offices in New York, Ireland and Singapore, Mr. Williamson continued; “Liverpool is a thriving and innovative city and is central for distribution which is why we chose it for our headquarters and we are very excited to be expanding to new offices in Il Palazzo this month.” 2012 is set to be an exciting year for the company with additional agency offices set to open in Australia, South Africa and Russia whilst inroads are also being made into South America.

news IN BRIEF n 7

ICE Wins New Contract For Liverpool Icons Health & Safety Services NATIONAL CHANGE agency ICE has been appointed as an official provider of the NHS Chronic Disease Management Programme. Simon Dudman, Director of ICE’s Health & Lifestyle Services, said: “This exciting initiative will help local people to take control of their conditions – rather than letting their conditions control them.”

Record Quarter For The North West Fund THE NORTH West Fund has recorded its busiest ever quarter after investing £9.6million in 30 businesses during the first three months of 2012. Andy Leach, chief executive of North West Business Finance, which manages The North West Fund, said: “2011 was all about establishing The North West Fund, creating awareness and inspiring the region’s entrepreneurs to apply for funding to grow their businesses. This year is now about delivering a step-up in investment completions as we capitalise on the momentum established in 2011.”

New Merseyside Marketing Chairman A NEW Chairman has been appointed by the Merseyside branch of the Chartered Institute of Marketing (CIM). Richard Kenyon, the 2011 Liverpool ‘Marketer of the Year’, has taken over as local head of the CIM.

LOCAL ART gallery dot-art will display a number of paintings celebrating icons of Liverpool. The city has had many iconic figures from its founding in 1207 to the present day, and Cumbrian artist Neil Arms has now created a series of nine photo-realistic paintings of those who embody Liverpool’s spirit, energy and character. The Liverpool Icons exhibition is open to the public from 12pm to 6pm, from Monday to Friday, and by appointment at dot-art, 16 Queen Avenue, Castle Street, Liverpool, L2 4TX. All work is for sale and admission is free.

Echo Arena Launches TicketQuarter Box Office ECHO ARENA Liverpool has opened a new ‘TicketQuarter’ city centre box office. This new service allows customers to buy tickets for over 300 events across the North West at such venues as the 02 Academy, Chester Racecourse and the Echo Arena itself. The TicketQuarter is located in Queens Square within the Merseytravel Travel Centre.

LILA* Encouraging Families To Open Their Doors To International Students & Au Pairs LILA* IS giving families the opportunity to put themselves forward to become a host to international students and au pairs. The family run school in Liverpool attracts students worldwide to learn English, and

visiting students want to immerse themselves in the language and culture by living with families. For more information or to apply, visit

Bosch Move BOSCH COMMUNICATION Center has relocated to The Plaza, 100 Old Hall Street, Liverpool L3 9QJ as of June 6th 2012. A representative of Bosch said: “Our UK headquarters has been based in Liverpool since 2004 and we are vey proud to continue our established relationship with such a historic and culturally diverse city. The new location continues to offer excellent transportation links and has allowed us to retain our highly skilled existing staff. “The new facility has an improved capacity to accommodate planned future growth within the UK Business Process Outsourcing industry.”

LSCA Welcomes New Leader THE LIVERPOOL Society of Chartered Accountants (LSCA) has a new president. Paul Christian, assurance director at PricewaterhouseCoopers (PwC) LLP in Liverpool, has been appointed president of the Liverpool Society of Chartered Accountants (LSCA). He takes the reins from past president Martyn Best, co-founder and senior partner of leading public relations agency Paver Smith and managing director of Document Direct, who led the society during 2011 / 2012.

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Sea Odyssey: A


An estimateD crowd of 800,000 came out to witness an event that will never be forgotten. The Sea Odyssey took over the city of Liverpool from Friday, April 20 to Sunday, April 22. The Giant Spectacular was described in its aftermath as the city’s most economically successful event ever. The event drew comparisons with the La Machine, the giant spider which took Liverpool by storm during the Capital of Culture year in 2008.

The Giant Spectacular was designed to mark the 100th anniversary of the sinking of the Titanic — and to tell a story over the course of three days. Jean-Luc Courcoult, the artistic director of Royal De Luxe, the company which staged the event, was inspired by a letter he saw in the Mersey Maritime Museum. The letter was written by 10-year-old May McMurray to her father William, a White Star Line first class steward who would be one of the many victims of the Titanic disaster in 1912.

She wrote the letter from their family home at 60 Empress Road, Kensington, on April 13 1912 — just one day before the Titanic collided with an iceberg. However, William never received the letter, as the ship had already sailed from Southampton. From this came the inspiration for Sea Odyssey, wherein the little girl searches for a reply to her letter, accompanied by her pet dog, Xolo. The story was expanded to include her uncle, a diver, who had spent 100 years combing the wreck of the Titanic. Of course, the story was made more special by the fact that these characters were represented by giants — the diver, for example, stood at 50 feet tall. The event began on Friday morning, when the little girl woke up in Stanley Park, and began her journey around the city, looking for a response to the letter she had sent 100 years earlier. Meanwhile, her uncle emerged from Salthouse Dock to begin his own journey around Liverpool. Over the next two days, the giants toured the city, to the delight of the huge crowd. On the final day, Sunday, the giants were reunited by the Echo Arena, before they were craned onto ships on the Canning Dock and sailed way across the River Mersey, waving goodbye as they left.


Sea Odyssey has been an enormous success Sea Odyssey was considered to be an enormous success in regards to local business. Not only did Sea Odyssey attract crowds much larger than those expected, but an independent report from Vector Research into the Giant Spectacular found that the economic impact of 800,000 was an astonishing £32 million. From this amount, almost £10.5 million was spent on accommodation over the three days, whilst the remaining £20+ million went towards expenditure such as restaurants, bars and shops. In addition, hotel occupancy reached an enormous 99% on the second day of the Sea Odyssey extravaganza. Liverpool City Council’s Cabinet Member for Culture and Tourism, Councillor Wendy Simon, Liverpool City Council’s Cabinet Member for Culture and Tourism, said: “The figures in this report are phenomenal and the £32 million has exceeded all our expectations.

“It really will go down in history as one of the most unforgettable events to take place in Liverpool and I’m delighted that hundreds and thousands of people came to the city to experience this beautiful piece of theatre.” The City Central Business Improvement District (BID) saw a footfall of 990,000 over the three days, a 53% increase on the Grand National weekend, and a 37.5% increase on the same date in 2011. As stated, there were huge rises in visitor numbers to shops, restaurants and tourist attractions, with a total of 279,000 shoppers in Liverpool One. Tate Liverpool, the Albert Dock, the Metquarter, Mersey Ferries and National Museums Liverpool reported similar increases. These figures explain why the Sea Odyssey will be remembered as the most economically successful event in the history of the city of Liverpool.

Chamber member Wild Thang plays its part in Sea Odyssey Wild Thang staff played an active role in Sea Odyssey, distributing unique Giant Spectacular merchandise to the massive crowds. Andrew Dwerryhouse, Managing Director at Wild Thang, said: “I thought the event was incredible. “The atmosphere was electric, and this Giant Spectacular Sea Odyssey will be remembered by many hundreds of thousands of people for many years and decades to come. “Wild Thang will be able to say with pride, ’Yes, we were part of that special Giant couple of days.’” Merchandise will continue to be available online at

10 n NEWS

Mayoral Debate– Business Hustings In a historic move, for the first time, the city of Liverpool chose to have a directly elected Mayor. Liverpool Chamber of Commerce played its part in proceedings on Wednesday April 25, eight days before residents went to the polling stations, by hosting a special Mayoral Debate – Business Hustings event. This Members-only session saw seven of the Mayoral candidates come together to discuss their policies, answer a number of

questions from the audience, and explain why they would be the most suitable candidate for the post. The Mayoral candidates who were present for this event were: Jeff Berman, Independent; Joe Anderson, Labour; Tony Mulhearn, Trade Unionist & Socialist Coalition; Richard Kemp, Liberal Democrat; Tony Caldeira, Conservative; Liam Fogarty, Independent; and John Coyne, Green Party.

The event was chaired by Geoffrey Piper, an active Chamber member of the North West Business Leadership Team. Beforehand, Mr. Piper paid tribute to Jack Stopforth, who had retired as Chief Executive of Liverpool Chamber of Commerce shortly beforehand. During the Business Hustings, all of the seven candidates were given an opportunity to introduce themselves and explain why they were suitable for

NEWS n 11

Joe Anderson

Tony Caldeira

Mr. Anderson noted that the city faces serious times ahead, in the form of financial challenges. Mr. Anderson said that this would be dealt with in the fairest possibly way, and that the local Government have already cut back and reduced bonuses for senior managers and council officers. Mr. Anderson stated that Liverpool had “A great past, and an even better future”, and that he could make a big difference if elected as Mayor.

Tony Caldeira described himself as an entrepreneurial candidate. He discussed his 20-Point Plan, consisting of short and long-term goals, that would use business to reverse the economic downturn. Mr. Caldeira said that “As Mayor, I would support all businesses”, and explained his long-term proposal for a global hub around Liverpool John Lennon Airport, called Liverpool International.

Richard Kemp

John Coyne

Mr. Kemp asked the audience to cast their minds back to how Liverpool’s application to apply for Capital of Culture status in 2008 was greeted with laughter, and yet the city succeeded. Mr. Kemp said that his idea was for the city to be European Green Capital. He stated that Liverpool should take “a green way forward” and that his mindset was “Let’s just get on with doing exciting things”.

Mr. Coyne noted that everyone was aware of the difficult challenges that Liverpool faces, and that he believes in recycling. His 12,000 word manifesto included the sharing of streets, transport and responsibilities. His manifesto stated a desire to make Liverpool a city that would attract businesses, and not be dominated by them. He also mentioned the possibility of a local currency, in the form of a Mersey Pound.


Liberal Democrat

Tony Mulhearn Trade Unionist & Socialist Coalition Mr. Mulhearn explained that the election provided an opportunity to sketch out ideas, and stated that “What I want is action”. He wanted to focus on maintaining and expanding infrastructure, and how the main problem for entrepreneurs was accessing funding. Mr. Mulhearn said that as Mayor, he would demand that funding be made available for entrepreneurial businesses to put their ideas into practice.

the Mayoral post. In addition, each candidate was asked a number of questions on a variety of topics, including the implementation of transport needs in Merseyside, the perception of Liverpool outside the city, and how the Mayor’s position would interact with local businesses. Other subjects that the candidates were quizzed about included how to handle potential conflicts with the local and national Governments, whether the emphasis for growth would be placed on businesses or whether the priority would be key sectors, and the struggles that are regularly faced by smaller retail companies.

At the end of the Business Hustings, each of the candidates was given the opportunity to express their final thoughts, focusing on what accomplishment they would like to be remembered for if they served a fouryear term as Mayor. Carole Crosby, Acting Chief Executive of Liverpool Chamber, said: “It has been a pleasure to host this event. We are entering into a new era in Liverpool. Liverpool Chamber of Commerce wishes all of the candidates the best of luck.” Joe Anderson was subsequently elected as Mayor by the people of Liverpool.


Green Party

Liam Fogarty Independent

Mr. Fogarty stated that he had discussed the benefits of a Mayor to Liverpool for a long time. He said that it was enterprise which made and can remake Liverpool, and that enterprise and creativity must interweave into all public and private sector decisions. Mr. Fogarty said that it was “a matter of extreme concern” that Liverpool was missing opportunities, stating that “Liverpool is the heart of the city region”.

Jeff Berman Independent

Mr. Berman described himself as “by far the best man for the job”. He stated that he was not a politician, and had no political axe to grind. He stated that the way forward would be to provide funding for small businesses. He also said that the role of Mayor of Liverpool shouldn’t be one of a politician, but that of a managing director, and that he was the only candidate with the right combination of skills.


Liverpool Chamber and UKTI show that Exporting Works Organised by Liverpool Chamber of Commerce and UKTI (UK Trade & Investment, the international trade arm of the UK government), ‘Exporting Works,’ held at Anfield on 22nd March, brought over 30 local business people together to provide a shot in the arm to the UK’s export effort. The event was held as part of UKTI’s Export Challenge, which aims to help 1,000 businesses start exporting or to enter new markets in 2012. The focus of the event was to allow both new and experienced exporters to learn from each other’s experiences. Following breakfast in the corporate boxes at Anfield, there were brief presentations and a question and answer session with an expert panel of speakers representing different business sectors made up of Nick Owen (Aspire Trust), Chris Goodfellow (Locker Freight), Denis Sowler (Tithebarn Ltd), Paul Gilbert (The Export Network) and Paul Grover (WYG). It was, however, made clear that the panel were

equally keen to learn and that experience should also be supplied by other delegates, whether they were experienced

Romanian Trade Delegation

On 24th April, Liverpool Chamber of Commerce welcomed a trade delegation from Romania. This was arranged by the National Association of Exporters and Importers Romania (ANEIR) to discuss services provided to importers and exporters, their experiences of international relations and their difficulties in the internal markets, particularly the support provided by banks and other associations. The 19-strong multi-sector delegation, lead by Dr. Mihai Ionescu, General Secretary of ANEIR, was greeted by a number of representatives from Liverpool Chamber of Commerce, UKTI, Knowsley Chamber of Commerce and The Export Network. With representatives in the delegation from sectors ranging

from tourism to construction and finance to textiles, they were keen to learn about the processes involved in finance, how local companies are faring amid the current economic climate and the support offered to exporters from UKTI. During the meeting, there were discussions about how companies can avoid exchange rate risks through forward trading and the range of support offered by UKTI, including a number of programmes such as Passport to Export, the services offered through overseas embassies and the free consultations available through their network of International Trade Advisors across the region. They were also eager to learn about how local manufacturers were faring in the face of competition from high growth markets such as China and the increase in the prices of raw materials. For more information about the opportunities available in Romania or about the members of the delegation, please contact Dr. Mihai Ionescu by emailing

or novice exporters. The event highlighted some of the main concerns for both established and potential exporters including how to enter new markets, protecting intellectual property and cultural barriers to trading overseas. To quote Paul Gilbert, Chair: “What we needed, and indeed achieved, was a multi-directional conversation to release the full value of the energy and experience in the room. The panel were as keen to learn from

the other businesses present as the delegates were to gain from the experience of the panel. We are never too old or experienced to learn”. Conversation flowed very freely and could have continued well beyond the programmed time. Networking and individual questions continued afterwards. Feedback indicated that this was seen as a very useful event and an excellent way to move useful information around in the marketplace.

LinkToChina British Chambers of Commerce (BCC) and China Council for the Promotion of International Trade (CCPIT) have set up the LinkToChina programme to assist North West businesses finding those all important contacts in China. Elena Enciso, Liverpool Chamber’s International Trade Executive, explained: “This project has been designed and set up to provide direct, exclusive, translated, detailed, credible, free or low-cost business opportunity for project match-making and to provide in-market local support and solutions for trade and investment partnerships.” Based at Liverpool Chamber of Commerce, subscribers will gain access to a range of events, free bulletins, free market

workshops and clinics, referrals to professional services and support in the UK. Upcoming events include regional launches of the programme, inward delegations and trade missions. Members will also be invited to the 2012 business match-making event UK-China SME Business Week, which will be taking place in Liverpool on September 19th 2012. The subscription rate is £300.00 (including VAT) for Chamber members and £600.00 (including VAT) for nonmembers. To join the LinktoChina network, please contact export@ For more information, visit http://www.liverpoolchamber.

international n 13

ChargePoint Technology wins Queens Award for Enterprise ChargePoint Technology Ltd has been named as the winner of the prestigious Queen’s Award for International Trade 2012. This prize recognises an outstanding achievement in enterprise; in this case, the success that ChargePoint has enjoyed in overseas markets. Chris Eccles, Managing Director, said: “We are proud to receive this recognition of our exceptional performance in export business.” Export sales now account for over 85% of the company’s turnover, with notable success in such emerging growth markets as India and China, as well as existing strong markets, including the USA, Japan and

Central Europe. Meanwhile, ChargePoint have invested in a new manufacturing facility at their Liverpool HQ which is ISO9001 accredited and uses the latest production technologies. This investment strategy has been critical to its success, coupled with a strong Research & Development program and a dynamic sales and marketing strategy to achieve a 160% increase in turnover in three years. Mr. Eccles added: “We are able to maintain our market leading position by providing high quality, innovative products to succeed against foreign competition overseas.”

Mast on the Gateway to Global Growth Jim Lindsay, Managing Director, International Division Mast Group, has discussed his experience with the Gateway to Global Growth (G3) programme. This G3 initiative was aimed at established exporters, and was a free one-year programme designed to help companies clarify their export strategy and access specialist advice and training. Mr. Lindsay said: “Mast embarked on the programme in early 2010 which started with a strategic review with our International Trade Adviser. This proved very useful as you get an outside view of the business. In our case it helped

focus our minds on where we could find new markets for existing products and where we wanted to target new products. It also involved a training needs analysis for our key export facing personnel. “All in all G3 proved a great help to our business and was enjoyed by our staff who took part and we achieved much of what we targeted.” To find out more about the Gateway to Global Growth programme, contact the International Team at Liverpool Chamber of Commerce by emailing export@ or by calling 0151 227 1234.

Franco-British Business Awards 2012 Applications are now open for the 2012 Franco-British Business Awards (FBBA). For the past 12 years, the French Chamber of Commerce in Great Britain (FCCGB) and the Franco-British Chamber of Commerce & Industry in France (FBCCI) have co-organised the FBBA to recognise and reward success in cross-border trade and investments between France and Great Britain. Categories in which French and British companies will be awarded are the “SME/ Entrepreneur Award”; the “Award for Innovation”; and

“The Jury’s Special Award”. Organisations that are victorious can become members of both Chambers for free for a year, and will have increased visibility in both Britain and France. The award ceremony will take place in London in November, under the patronage of the French Ambassador to the UK and the British Ambassador to France. The deadline for applications is September 28 2012. For more information on how to apply for any awards, email

Understanding the Shipment Jigsaw

John Gibson, Hill Dickinson

Liverpool Chamber of Commerce and UKTI jointly hosted an event at the Chamber on the shipment jigsaw. Understanding the Shipment Jigsaw aimed to clarify the issues surrounding one’s choice of freight forwarder, and the export and import processes. Paul Young, Regional Representative at BIFA, spoke about BIFA, its history, standards, role and aims; the role of the forwarder and how to choose the correct forwarder; and what to expect

from your forwarder. Dave O’Gara, International Trade Development Officer, HMRC, covered how to define the exporting and importing processes; the importance of compliance; and basic requirements and responsibilities. John Gibson, of Hill Dickinson, explained why Notaries are an essential part of modern commerce, and discussed examples of commercial notary public services. John Hulmes, also of Hill Dickinson, discussed the role of a lien. The event was part of a series of events run by the Chamber in partnership with UKTI as part of their Export Challenge. Elena Enciso, International Trade Executive at Liverpool Chamber, said: “As part of our work in partnership with UKTI we organised three events to raise awareness of export opportunities among exporters of various sizes. “Feedback has been very positive and we look forward to working with exporters in Merseyside to help them grow their business overseas and become more profitable.”

Yale University Delegation A DELEGATION of alumni from Yale University is coming to Liverpool as part of a UK tour of cities and universities, which will also include Edinburgh and Cambridge. They will visit Liverpool on 4th July, and the University of Liverpool will hold an event in the afternoon from 14.00 until 17.00, which will be held at the Victoria Gallery and Museum on Ashton Street. The delegation of Yale alumni, family and friends are business and community leaders in the fields of law, business, finance medicine, NGOs and academia. The Yale alumni are seeking the advancement of education through alumni engagement and leadership and the scheme has already expanded

in Australia, Japan, Turkey and China. The delegation members come from 15 states and have brought significant business experience and connections to the efforts of YaleGALE (Yale Global Alumni Leadership Exchange). Yale will give a presentation covering the way that their alumni contribute to the university to a select group of members of the University of Liverpool Alumni team, alumni volunteers and some University staff. There will also be a talk from the University of Liverpool Alumni Office. To attend the event or for further information, you can contact Caroline Stanley at the University of Liverpool by emailing Caroline.Stanley@


July-September Events From Liverpool Chamber Of Commerce Tuesday 3 July — Export Documentation: Procedures and Payments This course is designed for those who have to produce or check the procedures and documentation associated with international trade in exporting companies. Recommended for personnel in sales, logistics and accounts as well as SME owner managers. Amongst the areas covered will be Export documentation - Commercial, Transport, Legal and Customs; assessing what is required and what to do with it; certificates of origin; customs entry for export; and international payment methods. The speaker is Tony Brown. His background is in international sales and marketing with extensive experience selling computer and communications systems across the globe. He is currently the International Trade Advisor with ChamberLink in Manchester. Member fee: £100 Non-member fee: £150 Time: 09.00 — 17.00 at Liverpool Chamber of Commerce, Number One Old Hall Street, Liverpool

Wednesday 18 July — Understanding Export Paperwork and the Process This seminar provides an introduction to the world of export procedures and documentation and is designed for any person in the organisation who has to deal with export procedures and the paperwork associated with it. It is ideal for those in administration, sales, despatch, logistics, purchasing, finance and managers of companies exporting for the first time. The seminar covers such topics as the export office; handling enquiries; incoterms; export pricing; and HM Customs, VAT and import licences. The presenter is Robin Mackay LTI, FInstSMM, MIEx. Robin is an experienced Director and Senior Manager who spent five years as Director of International Trade for the North East Chamber of Commerce and developed a range of products and services to meet the needs of large and small companies. Member fee: £200 Non-member fee: £250 Time: 09.00 — 17.00 at Liverpool Chamber of Commerce, Number One Old Hall Street, Liverpool

Thursday 19 July — Identifying and Evaluating Overseas Markets This workshop is appropriate for managers and staff involved in all areas of export decision making, researching opportunities or in export selling. It is relevant for any company offering products or services, either new to exporting or with existing export business, and looking at or exporting to any part of the world and offers practical exercises to apply to your business. The subjects covered include market selection; using market research to help

export planning and decision making; how to use the internet effectively; more detailed research; interpreting the results; and next steps and action planning. Member fee: £200 Non-member fee: £250 Time: 09.30 — 16.00 at Liverpool Chamber of Commerce, Number One Old Hall Street, Liverpool

Saturday 21 July — The Open Golf Championship Royal Lytham Join us for the penultimate day's play at The Open Royal Lytham. Taking place at the Prestige Hospitality Village, golfing fanatics should be there for the first tee off at 6.30am. The rest of us join the party from 7.30am for breakfast, with morning coffee, newspapers and official draw sheets with order of play. There will be a champagne reception and a complimentary bar throughout the day. Lunch is served between 12.00pm and 2.00pm depending on the time you come off the course from watching the action. There will be four courses with fine wines. After lunch, it’s back onto the course to watch the action with traditional golfing afternoon tea served between 4.00pm and 6.00pm (Please note: this does not include travel to Royal Lytham or hotel accommodation.) Member fee: £250 Non-member fee: £350 Time: 06.30 — 19.00 at Royal Lytham Golf Club

Friday 27 July — 60 Really Useful Minutes on Social Media and Inbound Marketing for the Hospitality and Tourism sectors This workshop will introduce businesses to the basic principles of inbound marketing and social media and how to utilize these for the hospitality and tourism industries. Attendees will gain an understanding of the importance of a web presence and social media engagement to talk to existing customers within their online marketplace. Businesses will gain insight into effective SEO and PPC practices and be introduced to Google’s free tools for businesses and the effective use of these tools for marketing. Delegates will understand the relationship between SEO and PPC and how these work together to bring targeted traffic to a website, whilst improving rankings through search engines; understand basic principles of Google tools for effective online marketing; gain an insight into how to use social media as part of an online marketing strategy; and leave with the knowledge to help their businesses to start implementing their own online marketing campaigns. Member fee: £0 Non-member fee: £10 Time: 09.00 — 10.00 at Liverpool Chamber of Commerce, Number One Old Hall Street, Liverpool

Tuesday 11 September — International Workshops: Agents and Distributors and Incoterms Liverpool Chamber of Commerce in partnership with UKTI will be hosting two half day workshops for exporters. The morning session will cover Agents and Distributors with the afternoon session covering Incoterms. You can attend one session or both benefitting from expert advice from a qualified International Trade Advisor with a wealth of knowledge in international commercial agreements, contracts and international payments. This workshop has been specifically designed for staff involved in the control and appointment of agents and distributors. It will look at practical and legal issues associated with these important market entry methods, as well as how to find, select, appoint and motivate agents and distributors. The workshop will give delegates an opportunity to discuss any issues they may face. Member fee: £50 Non-member fee: £50 Time: 09.00 — 17.00 at Liverpool Chamber of Commerce, Number One Old Hall Street, Liverpool

Monday 17 September — Getting the Best Out of Exhibitions and Missions This course is ideal for any staff responsible for planning, managing, 'manning the stand' at exhibitions, or participating in or attending conferences, trade missions and other organised events in any role, as well as those new to or inexperienced in international events, and more experienced staff looking to develop their knowledge and understand events 'from the inside out'. This will be of particular relevance to companies involved in the manufacturing or services sectors. The course covers such topics as selecting the right event; determining your objectives & setting specific goals; things to do before the event; making sure you get high quality visitors; planning your stand; logistics & legal issues; training your staff; using the PR, press & advertising opportunities effectively; 'working' your stand professionally; making the most of conferences & seminars; trade missions; making sure you meet the right people; earning media coverage; debriefing on return; classifying & following up leads & contacts; measuring the results; and where to get help (funding & support services). The speaker, John Harrison, an experienced Trainer currently works in a consultancy capacity with a range of organisations involved in international trade and also on e-Government issues. John has significant international trade experience having worked with the Chamber of Commerce movement in the UK and overseas and closely with UK Trade and Investment for more than 12 years. Member fee: £200 Non-member fee: £250 Time: 09.00 — 17.00 at Liverpool Chamber of Commerce, Number One Old Hall Street, Liverpool

Book online for all events at


Liverpool Chamber of Commerce at the 2012 Grand National Liverpool Chamber of Commerce was on hand for the opening day of the Grand National 2012. The Chamber’s package for Liverpool Day has become something of an annual tradition in recent years, attracting large numbers of members who want to be part of this unique and enjoyable occasion. As you can see from the pictures below, everyone had a great time, and they are no doubt looking to be in pole position to attend again in 2013.

Liverpool Day can provide a fantastic opportunity to network.

Just some of the hundreds of Chamber members on hand for Liverpool Day.

The race goers gather to see if their bets will pay off.

It wouldn’t be a day at Aintree without the hats.

The Grand National festivities are as popular as they have ever been.

Of course, a day at Aintree is always more enjoyable when you win.

Raceday offers at Aintree Racecourse Three racedays will be held at Aintree Racecourse in the next few months, and Liverpool Chamber members can benefit from exclusive offers concerning these racedays. Two restaurants will be operated for the meetings, and if member companies produce their membership number, they can eat for £70.00 (including VAT) per person at the Princess Royal, which is an a la carte menu, representing a 24% saving; and £45.00 (including VAT) at the Golden Miller, which is a themed buffet, representing a 21% saving. There will be meetings day meetings on Saturday, October 27, Sunday, 28 October and Saturday, 8 December. For more information, email karan.white@

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16 n environment & POLICY

Little Green Book launched for Climate Change Week Liverpool Chamber of Commerce celebrated Climate Week by launching a second edition of Liverpool’s Little Green Book. Climate Week is a UKwide campaign to inspire businesses, community organisations, government, individuals and students to take action for addressing the adverse impacts of climate change. The Little Green Book is a directory packed full of everything you need to know to run an energy efficient business. It showcases the growing green economy in the city and lists the Chamber’s Green Network – a network of growing businesses in the low carbon economy. The directory provides information to businesses about the bottom-line benefits of going green and demonstrates that all types

The Little Green Book

of companies are embracing the commercial opportunities arising from the low-carbon economy. Maresa Molloy, Head of Policy at Liverpool Chamber, said: “The Directory demonstrates that in Liverpool we have had the entrepreneurial flair to grasp low carbon opportunities to develop new businesses, clearly putting Liverpool on the map as a city actively growing its low carbon economy.

“All types of businesses need to think and act in more innovative, entrepreneurial ways if they want to reduce their carbon emissions, or indeed their fuel and electricity bills. “The Little Green Book informs businesses about the help, advice and opportunities available to them to achieve these efficiencies.” Gideon Ben-Tovim, Chair of Liverpool Primary Care Trust (PCT), said: “The vision for the Decade of Health and Wellbeing seeks a Liverpool that is more Equal, Well and Green. “The business community play a vital role in helping to achieve this goal. “We welcome this initiative to support businesses with information that enhances their ability to make small changes that can have a huge impact on employees’ health and wellbeing as well as improving

the environment”. Cllr. Tim Moore, Cabinet member for Climate Change and the Environment at Liverpool City Council, said: “The book shows how the city’s partners can make our Low Carbon City proposals easily understood and business friendly. “We look forward to continue working jointly with our partners and with local businesses to deliver the necessary changes needed to build a low-carbon economy.” A business launch for The Little Green Book was held at an Energy and Environment Lunch on 3rd April at the Hard Day’s Night Hotel. A free copy of the directory can be requested by telephoning the Policy Department at Liverpool Chamber on 0151 227 1234 (Ext 2235) or by emailing Kush.Thakar@

ASH gets the lowdown with its first Mercedes-Benz Econic A purpose-designed, low-entry cab and the promise of top-quality dealer back-up has tempted Wrexham-based recycling plant ASH Waste Services to invest in its first Mercedes-Benz truck. The 6x4 Econic 2629LL truck was supplied to ASH, which covers the North of England and North Wales, by Deeside dealer Road Range Commercials.

The Quarterly Economic Survey Every three months, Liverpool Chamber of Commerce creates a Quarterly Economic Survey (QES) for businesses to discuss their opinions on economic policy. Look out for the next QES in August 2012. For more information, visit http://www.liverpoolchamber.

It is powered by a 290hp, 7.2-litre Euro 5 engine which, like all Econics, drives through an Allison six-speed automatic gearbox with cruise control function. The chassis rides on air suspension all round, while the Mercedes-Benz Axle Load Indicator system connected to each individual airbag monitors the vehicle’s load and helps the operator to stay safe and legal at all times. Together, ASH Waste Services and sister operation Alan’s Skip Hire run a fleet of 65 trucks. Neil Hassall, a director of both firms, said: “Historically we’ve sourced our vehicles from another manufacturer, so this represents a bold step for us. But we’re confident it’s the right move.” “We’ve held discussions with our staff and feel the easily accessed cab will prove safer, more efficient and easier to use. “It’s a very ergonomic layout, with deep windscreen, low floor and high ceiling, and a

The 6x4 Econic 2629LL truck

bus-style bi-fold door on the passenger side. “However, while we were impressed with the Econic’s design, we also had to be confident that the truck would be reliable and cost-effective to operate, and that the after sales support from the dealer would be up to scratch. “The team at Road Range have worked very hard to win us over, and have given us all the assurances we needed. “So we’re looking forward to building an excellent working relationship with the dealer.” The Econic chassis is fitted with a rear-end loader body by Heil and is working on ASH’s

trade and commercial waste contracts, collecting wheeled bins from business premises across the North West of England and North Wales. Although the truck is not currently being used on landfill sites, its 6x4 configuration and under-chassis protection, coupled with the fact that the air suspension allows the driver to raise its ride height, make it perfectly equipped for offtarmac work, should the need arise. Mr. Hassall added: “The Mercedes-Benz brand is synonymous with quality, while the Econic is also very quiet in operation and impressively clean in terms of its emissions – minimising the impact of our operations on the environment is something that we take very seriously, and our customers demand.” The truck will be maintained by Road Range Commercials’ Deeside service team under a five-year Mercedes-Benz repair and maintenance contract.

Health & Wellbeing n 17

St John Ambulance cuts the cost of its life-saving equipment to help save lives In the UK, one person dies every six minutes from a heart attack. Worryingly, 13% of all workplace casualties are cardiac arrest victims. St John Ambulance wants to see more Automated External Defibrillators (AEDs) available at businesses, surgeries, leisure facilities and shopping centres where they could be used to save someone’s life if they have a cardiac arrest. An AED is a small, easy to use piece of equipment that can save lives in the minutes after someone suffers a cardiac arrest. It works by shocking the heart back into rhythm and can be operated by anyone, regardless of the level of their first aid knowledge. Specifically, the AED

analyses the heart rhythm and states whether or not the operative should apply a shock. The AED pads will transmit electricity from the machine only if the patient’s heart is beating abnormally. As part of its lifesaving campaign, St John Ambulance has introduced a new AED package consisting of an AED and comprehensive training for up to eight people for £1,695 to help local businesses get involved. Alex Swift, Regional Director from St John Ambulance in the North West said: “St John Ambulance believes that no one should die because of a lack of first aid when they need it. The survival rate increases by more than 50

per cent if an AED is used within the first four minutes so immediate defibrillation could be the difference between a life lost and a life saved.” He continues: “This is a fantastic package offering all you need to have an AED on site with confidently trained staff but in an emergency anyone can use as an AED as the machine talks you through the process. The more AEDs that are located throughout the North West the more lives that can be saved.” For further information about St John Ambulance’s first aid and health and safety courses in the North West call 0844 770 4800 or visit Please quote NW12 when purchasing the AED package.

Workplace Wellbeing Charter Health@Work is delivering a free programme to local organisations, in partnership with Liverpool NHS, to introduce employers to the Workplace Wellbeing Charter. The Charter is accredited and paid for by the NHS, and is an opportunity for employers to demonstrate their commitment to the health and wellbeing of their workforce. Liverpool Chamber of Commerce is amongst the organisations to have completed the Charter. There are numerous benefits to the Charter for an organization, which include being able to review policies

and procedures in a systematic way, while promoting good workers health and wellbeing, which results in improved morale, reduced sickness absence levels and ongoing cost savings for the business. The process is: designed to be simple and to limit the amount of time spent for a company to achieve the accreditation: • One member of staff is nominated to control the process at the client site; • The time requirement is usually between five and seven hours over three sessions; • The first session will last around one hour. • The aim is for the process to be

completed within three months of the project inception. The Charter is open to all public, private and voluntary sector organizations, whatever their size, which are based in Liverpool. If your organisation is interested in the Charter and its benefits, you can contact Health@Work by email at Sarah.Hall@, by telephone on 0151 236 6608, or by post to Health@Work, Ground Floor Orleans House, Edmund Street, Liverpool, L3 9NG. For further information, visit

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18 n TraininG

Luciana Berger MP benefitting from having an apprentice Luciana Berger MP recently spoke to Liverpool Chamber Magazine regarding the importance of apprenticeships, and how her own organisation has benefitted from having an apprentice. Earlier this year, during Apprenticeship Week, Luciana committed to hiring an apprentice. Since then, she has made good on her promise, and has recruited an apprentice from Anfield, Louis Kearns. Luciana explained that her organisation stood to benefit from the hiring of an apprentice: “We were so busy in the office: the workload has increased significantly since I became an MP. “We identified a budget to help us, we received valuable support from Liverpool Chamber Training, and we recognised the opportunity to recruit an apprentice. “We felt that an apprentice would be an incredible asset to the organisation. “The apprenticeship experience has been extremely positive for us.” Louis discussed his experience prior to becoming an apprentice, saying: “I have been keenly interested in politics over the last two years, and I joined the Labour Party. “Soon afterwards, I met up with a member of the Party

from Everton to discuss what I wanted to do, and after a couple of months, I began helping out by delivering leaflets. “I later met Luciana and, a couple of months ago, I was offered the chance to become an apprentice. “I feel that it has been a great opportunity for me.” As alluded to earlier, Liverpool Chamber Training played a key role in the recruitment of Louis, and their work continues throughout his apprenticeship. Luciana said: “Liverpool Chamber Training have provided really good support. “They come and pay monthly visits, and their inhouse training is helping our apprentice to improve upon his weaknesses. “By identifying these areas and working on developing them, it can only be a benefit, to both Louis and the organisation.” In regards to the ways in which a business can benefit from having an apprentice, she added: “The main thing is that it provides a valuable extra pair of hands, especially if the apprentice is keen and eager to learn. “It makes all the difference, and it can alleviate the extra workload. “Louis, for example, is making

CIPS Open Enrolment Day Are you the person who looks after the buying, ordering or procurement in your business? Whether it’s paper clips or spark plugs, club gear or scuba gear, why not get the qualification for the job? Liverpool Chamber of Commerce is an approved study and exam centre for Chartered Institute of Purchasing and Supply (CIPS) qualifications. Liverpool Chamber of Commerce is hosting a CIPS open/enrolment day. Students will have the opportunity to meet with the tutors, see how CIPS can help your business and how you get recognised in your profession by being

CIPS qualified. Everyone is welcome at the events with registration, refreshments and networking followed by introductions to CIPS courses, the path to being qualified and the benefits to procurement for a variety of roles. The event concludes with real life case studies and interactive training demonstration. The CIPS Open Enrolment Day event is free to attend. It takes place on Monday June 25 from 13.00 onwards at Liverpool Chamber of Commerce, Number One Old Hall Street, Liverpool. For more information, visit http://www.liverpoolchamber.

Luciana Berger MP and Louis Kearns, who currently works as an apprentice at her organisation

a really valuable contribution here.” Louis began his apprenticeship in the spring, and is already considering his time at Luciana’s organisation to be a success. He said: “It’s been really good; it’s been a great experience. “I am hoping to become a Councillor, and so far I’ve been doing case work, meeting fellow members of the Labour Party and attending events at Liverpool Town Hall. “It’s been a great chance to watch and learn.” Luciana also reiterated how vital it is that companies continue to focus on the future and understand the value of recruiting apprentices: “I believe that it is really important for all organisations,

both big and small, to invest in the workforce. “In the time that he has been here, Louis has already added a lot of value to the organisation. “I feel that it is my responsibility as an employer to do my bit to help develop Liverpool’s future workplace talent.” For further information on Luciana Berger, visit http:// For more details on the work provided by Liverpool Chamber Training, contact the training team by calling 0151 227 1234 or by emailing recruitment@ You can also learn more about Liverpool Chamber Training by visiting http:// training.html.

Grants for Small Businesses Employing their first Apprentice Small and medium sized businesses, across all sectors that have not employed an apprentice in the last three years, may be eligible for a grant, which is called AGE 16 to 24. The £1,500 grant is in addition to the training costs of the chosen Apprenticeship framework, which are currently met in full. Employers will be required to commit to employing an apprentice for a minimum of 12

months, or the time it takes for the apprentice to complete their programme. Apprenticeships are a proven way to develop your workforce. Liverpool Chamber Training offer apprenticeships in Business Administration, Customer Service, Retail, ICT Applicant Specialist, Management and International Trade and Logistics. For more information, you can contact the Recruitment team by telephoning 0151 227 1234.

Training n 19

International Trade and Logistics Operations Qualification Liverpool Chamber Training are pleased to announce that we are approved to deliver Level 2 QCF qualification in International Trade and Logistics Operations. The International Trade & Logistics Operations qualification is aimed at those in administrative roles within the logistics industry. It covers health & safety, arranging the transportation of goods and processing documents through various means. To achieve an apprenticeship in International Trade & Logistics Operations learner will work towards: • Level 2 Certificate in International Trade & Logistics Key Skill in Literacy (Level 2) • Key Skill or Functional Skill in Numeracy (Level 1) • Key Skill or Functional Skill in Literacy (Level 1) • Key Skill or Functional Skill in ICT (Level 1)

Your existing staff members may be eligible to work towards this qualification fully funded at no financial cost to your organisation by accessing apprenticeship funding with the assistance of Liverpool Chamber. This is a great way to develop your existing staff, research shows that  training leads to a more engaged workforce: 92% of employers who employ apprentices believe that apprenticeships lead to a more motivated and satisfied workforce. This will be delivered by our sector specialist Gary Greenwood.  Gary is fully qualified by CILT(UK) at Level 3 in Logistics and Transport and as an Apprenticeship Assessor following a 15 year career within the Royal Air Force where he managed a large team responsible for processing all inward and outward freight at one of the RAF’s largest main operating bases. To achieve the Level 2 NVQ Diploma in International Trade & Logistics Operations, the learner must complete a minimum of 21 credits. They must complete all units in Mandatory Group A; a minimum of one unit from each group 1,2 and 3 plus a further 2 units from either option group 1, 2 or 3.

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Group A: Mandatory Units Unit Titile


Unit Credit

Health, safety and security at work



Obtain information on goods being transported



Select and recommend methods for transporting goods



Contribute to effective working relationships in logistics environments




Unit Credit

Option Group 1 Unit Title Arrange transportation of goods by road



Arrange the transportation of goods by air



Arrange the transportation of goods by rail



Arrange the transportation of goods by sea or waterway



Unit Title


Unit Credit

Process customs documentation for goods



Option Group 2

Process transport documentation for goods



Process financial documentation for goods



Unit Title


Unit Credit

Select service providers for transporting goods



Arrange the transportation of goods using multiple transportation modes



Organise the preparation of documentation for the transportation of goods



Option Group 3

If you would like any further information or would like to discuss this in more detail, please contact Kellie Lynch or Gary Greenwood, both of whom would be very happy to make an appointment, by emailing or gary., or by telephoning the Chamber on 0151 227 1234. For businesses who have not recruited an apprentice previously or in the last three years, there is currently a grant available of £1,500.00 for those companies who may be eligible.

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20 n legal & Finance

Brabners to sponsor Tennis tournament for 6th year running Law firm Brabners Chaffe Street will support The Liverpool International Tennis Tournament 2012 for the sixth year running, making it the tournament’s longest standing corporate sponsor. Deborah Ascott-Jones, head of business development, said: “We never fail to be impressed by the high quality of international players, valuable networking opportunities and exceptional brand profile and hospitality provided. We are very proud to be a major sponsor of this superb event.” Anders Borg, tournament director, added: “Each year, we are joined by some of the world’s biggest tennis players and new rising stars who use the event as a warm up event for Wimbledon, but 2012 will be our biggest year yet, with many of our players going on to compete in the London 2012 Olympic Games straight afterwards.

L-R: Deborah Ascott-Jones and Anders Borg

“We are absolutely delighted to announce that Brabners Chaffe Street will be joining us as one of our key corporate sponsors again

Brabners launches new solicitors negligence website Brabners Chaffe Street has launched a new website that provides guidance for those who have experienced loss as a result of poor advice from other lawyers. Launched under the name Solicitors Negligence, the website is designed to help people who have experienced poor service or negligent advice from legal advisors, and will provide instant access to Paul Lunt, Brabners Chaffe Street comprehensive information and advice on the options available. The site has been written, and will be maintained, by a team of lawyers who specialise in resolving the problems experienced by clients at the hands of under-performing lawyers. The website also allows visitors to make an online enquiry to the firm’s specialist professional negligence lawyers. Paul Lunt, Partner and Head of Commercial Litigation in Brabners Chaffe Street’s Liverpool office, said: “Solicitors Negligence is an easy to use website that provides free information to businesses and individuals who feel they have been let down by legal advisors. “The forthcoming changes in the legal market are going to make claims against legal advisors more prevalent, in part because the legislation changes encourage commoditising legal advice. “We are confident the site will prove a useful and practical tool for people wishing to investigate a possible professional negligence claim.” The web address is

this summer, in this important Olympic year. “We have a wide range of exciting new sponsorship and

corporate hospitality packages available for this year’s tournament that will closely support an organisation’s marketing and CSR objectives, and we would still love to speak with any businesses who would like to find out more about how they can get involved.” The firm was the very first organisation to sign up as a corporate sponsor for the 2012 event, taking place at Calderstone’s Park this summer from June 21 to June 24. Deborah Ascott-Jones, Director of Business Development at Brabners Chaffe Street, said: “We are delighted to continue our partnership with the Liverpool International Tennis Tournament – it’s wonderful to be associated with this truly memorable event that just gets better and better. For more information on the event, tickets prices and sponsorship opportunities, visit

Turnover increase for Weightmans North West law firm Weightmans has announced a turnover of £77.1 million for the 2011 / 2012 financial year, an increase of £19.1 million on the result of £58 million in 2010/2011. Weightmans grew considerably 12 months ago when it took on teams from Vizards Wyeth in the South East, and merged with Mace & Jones in the North West.    Patrick Gaul, managing partner, said: “We have Patrick Gaul, managing worked really hard this year to integrate a lot of new partner at people, clients and systems. Weightmans “It has been a landmark year for the firm and one in which we have invested considerably so as to enhance our medium to long term prospects.  “A lot of the work we have done this year will stand us in good stead for many years to come. “We wanted to create one firm, we are not quite there yet but we have made a huge amount of progress. “The turnover figure shows some growth on the revenue produced by the three separate firms and we are now starting to see that working together does indeed make us stronger. “During the course of the financial year we have enhanced existing practice areas and expanded our resources and expertise considerably.” Weightmans has also excelled in other ways over the last twelve months. The firm was named National / Regional Law Firm of the Year at the 2012 Legal Business Awards, and the leading legal employer at the annual Britain’s Top Employers awards. In addition, Weightmans was ranked in a record-breaking 50 separate areas of in the latest edition of legal directory Legal 500. Patrick Gaul added: “All in all I am very encouraged by both the respectable financial result and the response from the market and the profession. “It has been a good year for Weightmans.”


San Carlo – The true taste of Italy Winner of the UK’s Best Italian Restaurant (Italian Food Association), Liverpool’s stylish San Carlo on Castle Street has fast become the city’s leading destination restaurant. Part of the award winning San Carlo Group of Italian family-owned restaurants, San Carlo is renowned for great, authentic Italian food an electric atmosphere and a cult celebrity following. The group also has restaurants in Manchester, Leeds, Roundhay, Birmingham, Bristol, Leicester, Signor Sassi in London and overseas in Kuwait, Bangkok and Beirut. San Carlo strives to source and utilise only the finest Italian ingredients and to ensure the Group maintains its exacting standards the management team and head chefs make regular trips to Italy, sourcing the best produce and researching local recipe ideas and methods. On the latest gastronomic trip, Marcello Distefano, managing director of San Carlo Group travelled with a team of San Carlo development chefs to local produce markets, a top wine producer Pio-Cesare at Piedmonte - one of Italy’s most important wine regions and to a Michelin starred restaurant in Boscareto. The team are now busy incorporating findings and seasonal produce and ingredients into special dishes which will be available across the Group. San Carlo Group is proud of its many accolades, as well as being named Best Italian

Restautant in the UK, in November 2010 The Observer newspaper’s revered food critic Jay Rayner said “San Carlo has the ingredients others can only dream of.” San Carlo has also received the industry-leading Les Routiers in Britain Hospitality and Service award, a listing among The Times Top 10 Italian Restaurants, as well as praise from gourmet critic Lord Bradford, who features the restaurants on his

website. Open 365 days a year from noon until late, San Carlo restaurants nationwide are always a lively hub of activity and booking is highly recommended. For reservations telephone 0151 236 0073 or for more information visit the San Carlo Group website at

“Our family has worked hard to ensure the true Italian traditions remain at San Carlo. We wouldn’t have it any other way.” Carlo Distefano Chairman

Marcello Distefano Managing Director

Alessandro Distefano Manager

Marissa Distefano Marketing Manager


41 Castle Street, Liverpool L2 9SH | Tel: 0151 236 0073 | @sancarlo_group

Originale Cucina Italiana

San Carlo IS NOT A THEME RESTAURANT. With Italian directors, management and chefs, using the finest fresh produce; the majority of ingredients are imported from the markets of Milan. Each restaurant displays its own unique style in food due to the individuality of our creative chefs and management supervised by the directors. San Carlo | Birmingham Bristol Leeds Leicester Liverpool Manchester Rome

LIV004 San Carlo Liverpool Chamber.indd 1

Signor Sassi | London Kuwait Beirut Bangkok

03/05/2012 11:14

st October 31 2012 ket Club c ri C ty n u o C e ir sh a The Point, Lanc

Nominations are now open Categories for 2012

• Health & Safety Award • Sustainable Project of the • Architect of the Year • Consulting Engineer of


the Year • Sub-Contractor of the Ye ar • Client of the Year • Public Sector Project of the Year • Corporate Responsibilit y Award

are : • Supplier of the Year • Infrastructure Project of

the Year

• Project Manager of the Year • Construction Law Firm of the Year • Contractor of the Year (Tu rnover over £40m) • Contractor of the Year (Tu rnover under £40m) • Product / Innovation of the Year

For entries and judges cri ter

Photo: Piotr Zarobkiewicz

ia please contact the even ts team on 0161 661 41 89

legal & Finance n 23

Liverpool students battle in Brabners Chaffe Charity Law Moot

Mitchell Charlesworth signs trade deal with Chinese solar giant

Students from the University of Liverpool met on April 26 at the Liverpool offices of Brabners Chaffe Street to participate in the first Charity Law Moot Competition. A moot is a legal debate, based on a factual situation, where two teams of counsel, representing appellant and respondent, try to persuade the judges of the strength of their case by reference to legal authority. The moot problem is a pre-drafted factual situation in which a point or points of law are in dispute.  In this particular moot, the debate was around the legal definition of charity.  The task of each team is to support the side of the argument with which it has been presented.  This is done with reference to legal authority, such as case law or legislation. The judges weigh up the arguments presented and question counsel during the course of their submissions.  At the end of the moot, the judges give their judgement on the law, and they also decide, in terms of mooting skills, who is the winning team. Rachel Sephton and Lauren Easton were both respondents, whilst Amy Thomas and Michael Pinder were both appellants. Amie Harrison was the Clerk. John Picton and Warren Barr (both of Liverpool Law School) and Stephen Claus (Partner and Head of Charity and Social Enterprise at Brabners) comprised the judging panel. Debra Morris, Director of the Charity Law & Policy Unit, was also present for the event. In this competition, the judges also chose one overall winner, Michael Pinder, whose prize is a week-long work placement at Brabners Chaffe Street, to be taken up over the summer holidays.  The winning team (the appellants) and the respondent team will all receive a small gift from Brabners Chaffe Street to mark their overall achievement in the competition. Debra Morris, Director of the Charity Law & Policy Unit, praised the students, all of whom are currently in the second year of their studies, for their commitment, preparation and performances. She thanked the judges, and Brabners Chaffe Street for supporting the competition and for providing such a valuable prize.

Leading accountancy firm Mitchell Charlesworth has signed a bi-lateral trade agreement to help giant Chinese manufacturer Singyes Solar break into the UK market. Steve Foo, Mitchell Charlesworth director, said: “We are very excited to be working with Singyes Solar. It is one of the leading green energy manufacturers in Asia and is listed on the Hong Steve Foo, Kong stock exchange. We are advising its directors director at on entry into the UK and Irish market. Mitchell “There is massive interest among SMEs in China Charlesworth to do business with their counterparts in the UK. To put that in context, an estimated 250,000 Chinese SMEs actively want to do business in Britain.

We can help with all your legal needs LEASES, CONTRACTS COMPANY MATTERS WILLS, TRUSTS, PROBATE POWERS OF ATTORNEY COMMERCIAL CONVEYANCING We can also help with personal injury and family matters. Please call 0151-430-9160 or e-mail

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CAN 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12.


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26 n built environment

Leading North West construction firm builds 50% growth Armistead building services, one of the North West’s foremost Fire & Flood restoration companies, has achieved 50% growth year on year since 2010. Achieving steady growth even through these recessionary times, the firm now employs 35 staff and have traded continuously since 1992 from their head office based in Widnes. Recent works include the restoration of family homes and business premises affected by the Huyton floods. The flooding, on 18 July 2011, led to scores of homes and businesses around Lincomb Road and Liverpool Road being evacuated. More than 200 properties were

tel: 0151 495 2491

affected. Many had to move out of their homes while repair work was carried out, Armistead were one of the first contractors on the scene. In January 2012, following a rebrand the firm have announced a series of strategic appointments that position the company to win business in new markets. Dave Walker, MD at Armistead, said: “We have enjoyed this period of growth, learning many lessons along the way. As a company we are diversifying our offering and see a demand for quality contractors in construction projects ranging from £50 – £450K. We are excited about innovative construction and are in talks with a number of forward thinking architect practices in Liverpool and across the North West.” Mr Walker also revealed the appointment of Neale Vickery as Operations Manager, Adrian Calland as Business Development Director and Alison Parr as Customer Service Coordinator.

18th OctOber 2012 the Mere GOlf resOrt & spa fOr MOre infOrMatiOn please call the en & events teaM On 0161 236 2782



nOw Open

Celebrating our eleventh year as the North West’s premier business awards evening, EN’s Entrepreneur of the Year Awards are the region’s top accolade for owner-managed businesses. As the campaigning voice of North West enterprise for over two decades, EN is read and trusted by the region’s wealth creators. The Entrepreneur of the Year Awards are our opportunity to recognise formally the outstanding contribution that our region’s businesspeople make.

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skills & Training n 27

World-class collaboration on your doorstep Many businesses across the region are facing tough trading conditions as the country re-enters recession, public sector spending continues to reduce and banks maintain tight control over lending. Professor Paul Joyce, Liverpool Business School Director, believes that competitiveness and productivity are essential to succeed in the present period, and that these call for high quality business managers. What is special about Liverpool Business School? Liverpool Business School has great links with professional bodies and has courses focused on professional development. There are professional and postgraduate full and part-time programmes, which include MA Marketing, MA Change Management, MA Personnel and Development and an MBA. For undergraduate students we offer a wide range of very popular degrees – including BA Business Management, BA Business Studies, BA Marketing, and BSc Accounting and Finance.  For business, the School offers a range of services which are practical, add value, flexible as well as world-class education which is recognised and accredited by leading professional bodies.

What can we do for your business? If your managerial and professional employees require enhanced skills, training or continuous professional development, we offer courses in areas such as Human Resources Management, accredited by the Chartered Institute for Personnel Development. We can also tailor specific courses for your company, depending on the needs of the business, from Lean Six Sigma and supply chain management, to accounting and finance and leadership skills. Liverpool Business School can

act as a valued partner with your organisation to: • Develop your staff to ensure they meet the continuous professional development needs of your business • Support the growth and development of your business, through training or consultancy • Bring new skills and perspective to your business through placements or consultancy projects through our undergraduate or graduate business students • Develop and deliver bespoke training and development programmes, consultancy and contract research.

A new home for the School This summer, Liverpool Business School of Liverpool John Moore’s University will receive the keys

Professor Paul Joyce, Liverpool Business School Director

to its new facility, the imposing £38 million Redmonds Building on Clarence Street in Liverpool City Centre. This exciting move is a break-through for the School, which will give students, staff and collaborative partners access to state of the art facilities and professional and social spaces. For further details of how Liverpool Business School can help your business, please contact Lynn Hill, Head of Commercial & Professional Programmes at Liverpool Business School. Tel: 0151 231 3424 or email: l.m.hill@ or visit the website

Liverpool Business School at Liverpool John Moores University n Creating and delivering applied knowledge in innovative ways n Close to the concerns of local business n Student-centred vocational courses ………a modern Business School in an exciting and creative world city. The School’s main activities are: n Courses n Commercial programmes – services to the business community n Research n International collaborations Undergraduate degrees n BA Business Studies n BA Business Management n BSc Accounting and Finance n BA Marketing n BA HRM n BA Business and PR n BSc Business Communications Postgraduate degrees n MBA n MA Change Management n MA Personnel and Development n MA Marketing n MA Entrepreneurship (being planned now) 194639-LVPL LJMU.indd 1

Research degrees n Professional doctorates (DBAs) n PhDs

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Fully supported by a high quality in-house catering, bars and technical services the Floral Pavilion Theatre & Conference Centre offers a flexible, multi-purpose space for hosting a variety of events from small meetings, conferences to graduation ceremonies, exhibitions and gala dinners. Situated with breath taking views of the Mersey Estuary this really is a venue for all occasions.

Sharon Simons Website: Email: Telephone: 0151 229 5020

Liverpool Hope University’s range of conferencing, event and meeting venues offers you choice and flexibility. We provide interview rooms, seminar suites and banqueting spaces. Working with our talented in-house catering and technical teams, our Event Co-ordinators will help deliver your great event.

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No dramas, just pure theatre at Malmaison. We put the show back into business. Malmaison Liverpool is the perfect venue for business meetings and conferences for up to 100 people. If you are planning a high powered board meeting or an annual conference we have a range of professional meeting rooms to suit your needs. Day Delegate rates from £35pp.

Great events start with hope

Website: Email: Telephone: 0151 291 2147

Website: Telephone: 0151 606 2965

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The Sir Giles Gilbert Scott Suite A unique heritage venue in the heart of the city with dedicated onsite parking, boasting two versatile oak panelled rooms, each holding up to 100 guests - providing an excellent space for conference, meetings & private dinners. Cathedral Tours & the Tower Experience can be included to make a truly memorable event!

Website: venuehire Email: Jenny.Day@ Telephone: 0151 702 7205 Twitter: @LivCathEvents

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The Ramada Plaza Hotel, Southport offers the finest in luxury style accommodation and coupled with the very best in meetings and conference facilities, impeccable service and fine cuisine we offer the perfect setting for your business meetings. In addition we offer • Day and half day meeting room hire • Complimentary on site car parking • Complimentary WIFI in lounges and meeting rooms • Dedicated meetings and events co-ordinators • Spacious lounges and breakout areas

Website: Email: Telephone: 01704 516220

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Red Rooms are Bruntwood’s range of meeting and conference spaces available from one hour upwards. All Red Rooms are located in established business destinations and feature complimentary refreshments, free Wi-Fi and AV equipment. Our Red Rooms in Liverpool are situated at The Plaza in the heart of the commercial district and can accommodate 2 to 45 delegates.

The Plaza, 100 Old Hall Street, Liverpool, L3 9QJ Website: Email: Telephone: 0151 600 5353 Twitter: @red_rooms

30 n conferences & events


FACILITIES • 250 seat lecture theatre • First class audio visual facilities • Executive conference rooms • Excellent in-house catering • Overnight accommodation • On-site car parking • AIM accredited


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• Limited private car park with disabled parking.

• Next door to National Express Coach Station and five minutes from Lime Street Station. • Fully accessible serviced rooms for conference, meetings, training etc. complete with IT equipment, including a Smart Board.

• Furnished office space available for lease.

• IT training suite. • Refreshments available (teas, coffees, soft drinks, sweets, etc) as well as hot and cold catering facilities for any size group.

Neurosupport 0151 298 2999 The Neurosupport Centre, Norton Street, Liverpool, England L3 8LR

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conferences & Events n 31

Liverpool travel agent wins National Award for “Independent Travel Agent of the Year” Tiffany Woodley of Liverpool-based Myriad Travel scooped the prestigious national award “Independent Agent of the Year 2012”. The award ceremony took place at a gala evening held at The Lancaster Hotel in London on March 26th 2012, with over 600 travel agents and respected travel suppliers in the room.

JLA & Ryanair launch St Patrick’s Day project with local school To celebrate St Patrick’s Day, staff from Liverpool John Lennon Airport (JLA) and Ryanair launched a St Patrick’s Day themed project for Year 2 pupils at nearby St Christopher’s Primary School in Speke. Ryanair operates flights to such destinations as Dublin, Shannon, Cork, Knock and Derry, and offered to work with a local school to assist with the Airport’s education links. Ryanair set the Year 2 pupils at St Christopher’s School, all aged between 6–7 years, the task of studying St Patrick and how he became the Patron Saint of Ireland. Ryanair’s Maria Macken

Tel: 0151 510 6000

commented: “St Patrick’s Day is celebrated the world over, but not everyone knows why. As one of Liverpool John Lennon Airport’s 195380-LVPL Stobart.indd 1 6/6/12 biggest airlines with five Irish routes Conference facilities for hire from Liverpool we thought it would be great to work with the airport Merseyside Fire & Rescue Service and a local school to encourage Headquarters Conference Centre offers pupils to find out more about our excellent, affordable facilities in a convenient location Patron Saint.” Robin Tudor, Head of PR for JLA’s owners Peel Airports, added: “As one of our closest schools, St Christopher’s and their pupils have helped out with various projects related to the airport over the Modern, well equipped, flexible accommodation for 10-100 delegates years. Pupils of all ages have always Excellent motorway/transport links/complimentary parking completed some tremendous For further information, Tel: 0151 296 4633 • Mobile: 07837655626 work.” Email: • Web:

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The Stobart Stadium Halton is your number one venue for conferencing and meetings. Situated at the heart of the motorway network and close to John Lennon Airport, plus all the major rail routes makes the Stadium your ideal venue of choice for a small meeting to a large conference.


11/5/12 11:22:34

12/6/12 12:24:37

32 n charity

Henshaws Society for Blind People marks its 175th anniversay with an exhibition and a programme of sporting events The charity will mark its 175th anniversary with ‘Thomas Henshaws: One Man’s Vision’, an exhibition to share the legacy and history of Henshaws, and to tell stories from those who have been part of the charity since 1837. The exhibition will open at Gallery Oldham later this year, and then tour regionally. There are a host of great sporting events planned throught the summer including; • The British Gas Great North Swim on Sunday, June 24 2012. See: http://www. • A golf day at the prestigious Harrogate Golf Club on Thursday 28th June 2012. Consisting of 18 holes of golf, coffee & bacon sandwiches, awards ceremony and a post golf barbecue. Entry fee is £250 for a team of 4. Hole sponsorship opportunities are also available. • The Bupa Great North Run on Sunday, September 16 2012. The world’s most iconic half

marathon will be broadcast live on BBC television. All runners, regardless of having charity or ballot places, will be provided with a Henshaws T-shirt or running vest, a cheering station on route (selected races), a goody bag, a fundraising pack. In addition, Henshaws is joining up with Salford City Council to take part in a unique European Twin City Challenge departing on 15th September. Fifty teams of two people will participate in the challenge, travelling to three out of four of Salford’s twinned cities. There’s a £250 registration fee for teams, but Henshaws will cover all ferry costs, accommodation, breakfast and dinner throughout the Challenge. The charity asks that participants fundraise £2,500, and they will provide assistance on how to do so. For more information, email or contact Faye Wilson: or tel: 0161 7863 693.

FREE step up training for 16-18 years Animal Care • Horticulture • Landscaping Step up into Horse Management / Horticulture Exciting opportunity to gain hands on and practical experience through an introductory programme for 16-18 year olds. 6 weeks initial engagement in Horticulture and Horse Management, with progression to Entry Level 1 & 2 in Horticulture and Horse Management, all based at Ferny Knoll.

Providing Supported Accommodation & Training to ExOffenders & Homeless Adults Since 2009 Pinehirst works with offenders and disadvantaged young people and adults, enabling them to resettle back into the community and make a positive contribution. By ensuring they have the right support and motivation during difficult periods, we firmly believe people can move their lives forward, make different choices and turn their backs on crime, rough sleeping, homelessness and anti social behaviours. Pinehirst offers a supported accommodation service for ex-offenders, homeless and complex mental health service users, we specialise in working with referral agencies, social services directorates and primary care trusts to provide a planned individualised and comprehensive person-centred service to adults and young people with learning difficulties and complex social and clinical needs. We have a proven record of quality assurance in the operation of Health and Social Care to our clientele. We operate to the highest professional standards to

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Our activities include:• Residents Committee • Daily Soup Kitchen • Arts & Poetry • Relaxation • Herbal Tea Mornings • Massage • Making & Learning Aromatherapy • Football • Park Walks (weather permitting) • Health & Wellbeing • Guitar Lessons • Drum Lessons • Health Workshops

Free Employment Training For All 19+

Learners must be willing to take part in activities as the programme is practical session orientated. Progression on to Level 1 & 2 via Myerscough College. This Course is FREE due to our ongoing training provider contract with Sysco. You also qualify for between £10-£30 per week (depending on personal circumstance) training costs paid by Sysco direct to each learner. We will also provide transport to and from Ferny Knoll Free of Charge.

If you would like to apply for a place on any of courses please call or email Frank Smith on 0151 261 2323 or

ensure quality of staff. We are a flexible and responsive agency run by people who appreciate and understand all our service users’ requirements. Active partnership members of several organisations and central government initiatives designed to promote human rights, choices, independence, dignity, self direction and training. We also provide a daily in-house activity diary that is run by our fully qualified Key Workers, each activity helps our service users to engage with us and to learn new or refresh practical and creative skills.

Located within our separate training building in Newsham Park, Pinehirst has secured funding in conjunction with Kaplan & Learn Direct to deliver the national Employability Skills Programme. This programme is designed to help build confidence and equip you with all the skills you need to secure a job. We cover everything

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from communication skills to writing a CV and, because every individual learner has different needs, if you want to improve your literacy or numeracy skills or learn a bit more about using a computer we can help with that too. Pinehirst is a registered NOCN Accredited Training Provider & Centre, together with a registered company for Data Protection, giving all our service users and associated links peace of mind. If you would like to apply for a place on any of courses or would like your service users, clients, volunteers etc. please call or email Frank Smith on 0151 261 2323 or

eating out n 33


Liverpool One Bridewell

Pub Restaurant

Relaxing, eating and drinking in the truly arresting surroundings of this former gaol is a unique experience. Our locally sourced British food, cask ales from Liverpool One Brewery and continental beers create a great ambience. Try us for a drink; dine in a cell; attend our events or hire our function room.




0151 709 7000


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Liverpool Marina Bar & Grill

Bar Restaurant

Located just off the banks of the River Mersey in the Heart of the City Centre, Liverpool Marina Bar & Grill is completely unique, the tranquil surroundings are something that are very rarely found in the normal hustle and bustle of a major City Centre. The stylish and comfortable setting with the surrounding sights, buildings and sounds provide a intoxicating maritime backdrop to the elegant and striking clubhouse.



0151 707 6888


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From classic modern to exotic cuisine around the world we introduce our guide of places to eat To advertise in this section contact: Tom Robertson T: 0161 661 4115

34 n new members

New members to Liverpool Chamber March to June 2012 1st Choice Health and Safety Ltd 19 Norwood Avenue, Liverpool L21 9HT T: 07968 320982 Dave Haddon ACCADA 1 Gorsey Croft, Eccleston Park, Prescot L34 2RS T: 0845 034 2144 Joanna Howarth AGX Ltd 601 Merlin Park, Ringtail Road, Ormskirk L40 8JY T: 0845 310 2437 Keith Roscoe-Jones

Best Personnel Ltd 3 Sandyford Office Park, Blackthorn Avenue, Sandyford, Dublin, Ireland T: 01293 3641 Eileen O’Malley Business Transformers Warner House, River View, Tarleton, Preston PR4 6EB T: 0845 880 2530 www. Greg Gottig City Music Awards Ltd HWCA, Pacific Chambers, 11-13 Victoria Street, Liverpool L2 5QQ T: 07818 557727 Elinor Phillips

Beacon Counselling Trust 56 Blueberry Fields, Liverpool L10 9NG T: 07506 796160 Neil Platt

Dale Carnegie Training Northern Office, 1200 Century Way, Thorpe Business Park, Leeds LS15 8ZA T: 0845 658 2288 Mark Fitzmaurice

Beautiful Brows PO Box 821, Altrincham WA15 5HD T: 07800 886330 Warren Gavin

DRB Legal Silkhouse Court, Tithebarn Street, Liverpool L2 2LZ T: 0845 619 1055 David Burley

Gap Personnel 32 Bixteth Street, Liverpool L3 9UH T: 0151 236 9231 Gary Dewhurst Global Support Services (UK) Ltd Suite 4, City Point, Great Homer Street, Liverpool L5 3LD T: 0845 519 8602 Daniel Mailly Hilda’s Trading Ltd 82B, Greasby Road, Greasby CH49 3NG T: 07599 721003 Marsh Ltd Mercury Court, Tithebarn Street, Liverpool L2 2QH T: 0151 242 7112 Philip Angus Matthew Frost Design Services 23 Rivington Drive, Burscough, Ormskirk L40 7RN T: 07929 464717 Matthew Frost

Momentum Expedite Consultancy Ltd The Florence Institute, 377 Mill Street, Toxteth, Liverpool L8 4RF Denise Devine Paddock Business Centre 2 Paddock Road, Skelmersdale WN8 9PL T: 01695 660621 Tony Jones Premier PMI Ltd Marsh House, 1A Marsh Brows, Formby, Liverpool L37 3PD T: 01704 870876 Ian Wilkinson RK Auditing Ltd 37 Pitville Road, Liverpool L18 7JB T: 07931 596290 Ruth Kilbourne Woolton Physiotherapy 4 Chelwood Avenue, Liverpool L16 4NW T: 0151 722 9955 Denise Clark

Business Support

A success to be @CLAD of It isn’t easy being a young person in today’s current economic climate, with record numbers of youth un-employment and less vacancies than ever before. Daniel Nelson, aged 24, took matters in to his own hands last year, and is beginning to see the rewards. Daniel is the Managing Director at Liverpool based @CLAD Design Ltd: a freelance design Daniel service to the specialist roofing and cladding Nelson, sector. Managing When Daniel’s employer fell victim to the Director at turbulent construction industry and ran in to @CLAD financial difficulties, he was left without a job and, having witnessed a continuing trend in the industry, he decided to form a freelance design company, meaning smaller contractors could hire his services on a pay-asyou-go style deal rather than a fixed overhead cost. Daniel said: “It quickly became clear that today’s installer needs a flexible design service that is there when they need it and isn’t financially draining when they don’t.” With help from Liverpool Chamber of Commerce and The Prince’s Trust, @CLAD Design got off to a great start, and now works out of a modern Liverpool City Centre Office, having picked up specialist design contracts with various contractors on University buildings, housing developments, medical centres

and schools (including the new Enterprise South Liverpool Academy in Garston). The company has been able to expand, and has announced the appointment of Paul Egan as Technical Director to bring more experience and knowledge to the company, following his many years as a designer in the industry. Both Daniel and Paul are hoping that, in 2012, @CLAD Design Ltd can continue to buck the Paul Egan, trend and maintain sustained growth, and aim Technical to explore new sectors and create jobs, having Director already moved into a bigger office in the city. at @CLAD Daniel plans to work closely with Liverpool Chamber, as the company has plans to recruit trainee designers/apprentices. @CLAD are hoping to attract more local young people into the construction industry and, in particular, the roofing and cladding sector. Daniel continued: “I got in to roofing & cladding construction mainly through being in the right place at the rights time and taking a chance, I hope to give more young people the chances they need to join this diverse specialist sector and begin careers of their own.” To find out more about @CLAD Design Ltd, visit



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Make a positive impact on the health of your business… Medicash, in partnership with Liverpool Chamber of Commerce, are delighted to introduce an exclusive health plan for Chamber members. The Medicash Chamber Health Plan can help your business and employees save money on: Dental treatments Optical cover Prompt consultations Complementary & alternative therapies PMI excess payments

reward… retain… recruit… the best candidates for your business!

Here are the benefits your staff can receive: Weekly premiums per employee

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Employee Assistance Programme Counselling Helplines Face-to-Face Counselling

Dependant children covered free up to 24

Your local provider supporting local businesses. Let’s talk about how we can help you help your business and your people. Contact Paul on 0800 195 2992 or email Minimum numbers apply. Medicash is authorised and regulated by the Financial Services Authority.

Liverpool Chamber Magazine Issue 35 Summer 2012  

Issue 35 of the magazine that allows Liverpool Chamber of Commerce to promote its members.

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