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Course Guide

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Who Are

Contents

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Nepean Industry Edge Training or NIET (pronounced ‘neat’) is a Registered Training Organisation (RTO) based in Melbourne. NIET delivers training in a wide variety of different areas including Children’s Services, Aged Care, Disability, Health, Community Services, Hospitality, WHS, First Aid, Frontline Management, Management, Training and Assessment and Business Administration to name just a few.

Qualifications and Skill Sets

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Professional Development Workshops and Programs

Aged Care, Health, Disability and Community Services

4

Certificate III in Aged Care

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NIET Health and Safety

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Certificate IV in Disability

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Manual Handling

13

Medication Assistance Skill Set

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Assist Clients with Medication (Annual Recertification)

4

Introduction to WHS in the Office Environment

13

Prevention of Workplace Bullying

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Early Childhood Education and Care

5

Safe Home Visits: Manage Risks, Safe Practice is Best Practice! 13

Certificate III in Early Childhood Education and Care

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Diploma of Early Childhood Education and Care

5

Aged Care, Health, Disability and Community Services 14

Business, Administration, Training and Assessment

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Certificate II in Business

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Certificate III in Business

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Certificate IV in Frontline Management

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Certificate IV in Training and Assessment

6

Certificate IV in Training and Assessment Upgrade

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Language, Literacy and Numeracy

7

Assessor Skill Set

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Enterprise Trainer and Assessor Skill Set

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Enterprise Trainer – Presenting Skill Set

7

Motivate

Our training is accredited, customised, industry-specific, and brought to life by our unique and skilled trainers. Your course will ensure you are fully engaged, excited and ready to hit the ground running.

We know when courses are delivered clearly and concisely by specialists in each industry, students become inspired to succeed. Our training will open up a new world of opportunities.

Be prepared for plenty of hands-on interaction and a supportive environment. You will even find yourself looking forward to training with the fresh motivational approach our team is renowned for.

People with disability are encouraged to apply.

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Introduction to Autism Spectrum Disorder

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Palliative Care

14

Producing Effective and Accurate Case/File Notes

15

Work Effectively with People with Disability

15

Establishing your Role and Boundaries

15

Using Technology for Living and Enablement

16

Customer Directed Care in Community Services

16

Charter of Human Rights

16

NIET Medication Specific Training Workshops

16

Certificate III in Hospitality

8

Early Childhood Education and Care

17

Celebrancy8

Collaborative Partnerships with Families and Educators

17

Certificate IV Celebrancy

Respectful Relationships with Children and Positive Guidance Techniques

17

Get up and Grow: Promoting Healthy Eating and Physical Activity

17

Working with an Approved Learning Framework

17

Curriculum Development, Documentation

18

Educators Duty of Care to Protect Children

18

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NIET Health and Safety

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First Aid

9

First Aid

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Staying Healthy in Childcare: Children’s Health and Safety 18

Cardio Pulmonary Resuscitation (CPR)

9

Learning Through Nature and Sustainable Practices

18

Management of Anaphylaxis (Awareness)

10

Business Development

19

Emergency Asthma Management

10

Effective Workplace Communication

19

Mental Health First Aid Programs

10

Working Effectively with Genders and Generations

19

Mental Health First Aid (Standard Course)

10

Working in a Team

19

Youth Mental Health First Aid

11

Professional Writing

19

Provide Food Services and Follow Basic Food Safety Practices11

NIET Corporate Programs

20

Comply with Infection Control Policies and Procedures

11

Victorian Training Guarantee (VTG) 2014

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WHS 

12

Evidence of Student Eligibility

21

Work Safely in the Construction Industry (White Card)

12

Funding Eligibility Flow Chart

21 22

Aged Care, Health, Disability and Community Services 11

Provide Responsible Service of Alcohol (RSA)

12

VTG Voluntary Code of Conduct for Registered Training Organisation’s (RTO’S)

Provide Responsible Gambling Services (RSG)

12

What is the VTG Voluntary Code of Conduct for RTO’S

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Follow Workplace Hygiene Procedures (RSF)

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The Code of Conduct

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Prepare and Serve Espresso Coffee

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Principles and Obligations

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Hospitality12 Our training is delivered with Victorian and Commonwealth Government funding. The Victorian Training Guarantee entitles eligible students to a Government subsided place. Eligibility criteria applies. Please contact the staff at NIET for more information.

Elder Abuse and Dementia

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Provide an Emergency Response in an Education and Care Setting 9

Inspire

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Certificate II in Hospitality

Accredited Short Courses

Engage

Cross Cultural Awareness

Maintain an Environment to Empower People with Disability 15

Hospitality8

Those who train with us have enjoyed the advantage of our distinctive approach:

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Qualifications and Skill Sets

Qualifications and Skill Sets

Aged Care, Health, Disability and Community Services

Early Childhood Education and Care

Certificate III in Aged Care

Medication Assistance Skill Set

If you are looking for a career that is challenging, diverse and offers you the opportunity to make a difference to someone else’s life, then a career in Aged Care could be for you! This Qualification addresses work primarily in residential aged care facilities under direct or regular supervision within clearly defined organisational guidelines and service plans.

Staff employed in the health, aged, disability and community services sector who undertake work that assists clients with medication are expected to have relevant skills and appropriate Qualifications to perform in accordance with all Legislation, Regulations, Policies and Procedures. NIET is pleased to offer this Skill Set to staff within these industries, including the Annual Recertification.

Certificate III in Early Childhood Education and Care

Diploma of Early Childhood Education and Care

Make a positive and meaningful impact upon children’s lives with this Qualification. With the practical training you’ll receive during this course, you can look forward to a rewarding career in early childhood care. It provides a useful introduction into understanding, educating and supporting the development of young children.

Take your next step in your early childhood career with our new Diploma Qualification. The course reflects the role of early childhood educators who are responsible for designing and implementing curriculum in early childhood education and care services. In doing so, they work to implement an approved learning framework within the requirements of the Education and Care Services National Regulations/Law and the National Quality Standards.

Content Includes:

Content Includes:

• Following WHS Procedures

This Program provides the general medication administration training required by all staff to assist with administration of medications.

• Lifespan development

Content Includes:

• Development of children

• Assist clients with medication

• Recognise healthy body systems in a health care context

• Healthy body systems • Palliative approaches

• Preparing for assistance and supporting clients with medication

• First Aid / CPR

• Complying with organisational Procedures and Legislation

• Individualised plans

• Handling of issues, reporting and contingencies

• Maintaining independence

• Providing care for babies and children

They may have responsibility for supervision of volunteers or other staff. Content Includes:

• Providing experiences to support children’s play and learning

• Establish and maintain a safe and healthy environment for children

• Promoting healthy eating and physical activity • Working effectively with families • Emergency Response

• Foster the holistic development and wellbeing of the child in early childhood

• Ensuring health and safety of children

• Nurture creativity in children

• Functionality of the body

• Educators’ duty of care to protect children

• Facilitate compliance in an education and care service

1 evening per week over 20 weeks

Duration:

Duration:

• Establish and implement plans for developing cooperative behaviour

(120 hours practical placement required)

5 full days (flexible in delivery method)

2 days per week over 15 weeks

• Implement strategies for the inclusion of all children

(150 hours practical placement required)

• Promote children’s agency

• Applying knowledge of basic structures of a healthy body

Duration: 1 day per week over 15 weeks or

Note: Must have current pre-requisite Qualifications in First Aid and CPR

Certificate IV in Disability

Duration: 1 evening per week plus

Take your first step in becoming a disability professional now! Our Certificate IV in Disability addresses work in residential group homes, training resource centres, day respite and community settings and client’s homes. Our detailed course will take you through how to support people with disability to enhance their ability to achieve greater levels of independence, self-reliance and community participation.

1 Saturday per month over 62 weeks

Assist Clients with Medication (Annual Recertification)

(250 hours practical placement required)

Annual reconfirmation of the essential knowledge (including written or oral assessment) and competency through annual workplace skills assessments within a performance management framework is desirable, expected by the Department of Human Services Accreditation Auditors and now mandated in some states. NIET is pleased to offer an Annual Recertification over a 4 hour training session plus a mandatory workplace based assessment.

Content Includes: • Working effectively with people with disability • Work within relevant legal and ethical framework • First Aid / CPR

Suitable for staff with the CHCSS00035 Skill Set requiring Annual Recertification of CHCCCS305C to maintain general medication administration training currency.

• Behaviour support and individualised plans • Development and maintenance • Participation and inclusion

Duration:

• Culturally diverse clients and co-workers

4 hours plus workplace based assessment

Duration:

Note: Must have pre-requisites in HLTAP301B Recognise Healthy Body Systems, CHCCS305C Assist Clients with Medication, and current First Aid and CPR Certificates. Students must also be working or have access to a workplace to complete workplace skills assessment.

1 day per week over 18 weeks (160 hours practical placement required)

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Qualifications and Skill Sets

Business, Administration, Training and Assessment

Certificate II in Business

Certificate IV in Frontline Management

The Certificate II in Business is the Qualification you need to kick off your career in administration and customer service! This course is designed for students who are looking to learn the fundamental skills required to work in a fast paced administrative environment.

The Certificate IV in Frontline Management is designed to teach you many of the skills required for effective planning and leadership. You will learn how to manage your own performance, as well as the performance of other staff and team members. Additionally, you will develop a range of competencies that are required to be an effective Frontline Manager including operational planning, developing team effectiveness and showing leadership in the workplace. You will discover new ways to lead and manage a team, and through a range of electives you will have the opportunity to hone your skills in the industry/area of your choice.

Content Includes: • Maintain workplace information • Use business technology • Produce simple word processed documents • Create and use spreadsheets

Content Includes:

• Deliver service to customers

• Show leadership in the workplace

• Work effectively with others

• Implement operational plans

Duration:

• Coordinate business resources

1 day per week over 14 weeks

• Promote team effectiveness • Analyse and present research information • Write complex documents

Certificate III in Business

Duration:

If you are looking to take your next step in business administration, then this is the course for you! This program is suitable for individuals who apply a broad range of competencies in a varied work context using some discretion, judgement and relevant theoretical knowledge.

1 day per fortnight over 14 sessions (28 weeks)

Certificate IV in Training and Assessment Upgrade

Assessor Skill Set These units from TAE10 Training and Education Training Package when used with relevant vocational competencies meet industry requirements for individuals wishing to obtain the assessment competencies to assess according to AQTF requirements.

As of July 2012, all trainers and assessors may be expected to acquire this Qualification or subsequently demonstrate equivalent competencies, work under direct supervision of a person who has the competencies or be able to demonstrate vocational competencies at least to the level of those being delivered. NIET are offering any trainers who wish to upgrade from the old Qualification a suitable and pain-free process. To get started we will need evidence of:

Content Includes: • Plan assessment activities and processes • Assess competence

❑❑ A certified copy of a TAA40104 Certificate (including transcript of completed units)

• Participate in assessment validation Duration:

❑❑ Resume detailing the training and assessing you have been involved in

Flexible delivery, contact the staff at NIET

❑❑ Evidence to support professional development / old or current job descriptions

Enterprise Trainer and Assessor Skill Set Designed for Enterprise Trainers and Assessors working in an enterprise Registered Training Organisation (RTO) or in an enterprise that works together with an RTO in an auspicing arrangement. These people deliver and assess nationally endorsed units or Qualifications.

Language, Literacy and Numeracy (LLN) Everyone uses LLN skills every day for a variety of purposes in their personal, social and work environments. Different contexts need different types of reading, writing, listening, speaking and numeracy skills.

Content Includes:

Content Includes:

Certificate IV in Training and Assessment

Content Includes:

The TAE40110 is the new standard in becoming a qualified trainer. The TAE40110 Training and Assessment Qualification specifies units of competency required to engage in training and assessment practices. A workplace trainer and assessor may work full time in these roles, or may be required to conduct training and assessment as part of a broader job role.

• Deliver and monitor a service to customers • Organise workplace information • Utilise a knowledge management system • Produce spreadsheets

• Plan assessment activities and processes

• Determine core LLN requirements

• Assess competence

• Access specialist learning support

• Participate in assessment validation

• Customise training to support development of core LLN skills

• Provide work skill instruction

• Awareness of ACSF (Australian Core Skills Framework

Duration:

• Validation tools and application of strategies

Flexible delivery, contact the staff at NIET

• Continuous improvement and monitoring

• Design and produce text documents

Content Includes:

• Organise personal work priorities and development

• Design and develop learning programs

Duration:

Duration:

• Plan, organise and deliver group-based delivery

1 day (9am to 4:30pm)

Enterprise Trainer – Presenting Skill Set This Skill Set is suitable for Enterprise Trainers who work mainly in classroom situations.

• Plan, organise and facilitate learning in the workplace

1 day per week over 14 weeks

• Make a presentation

Content Includes:

• Contribute and participate in assessment/validation

• Make a presentation

• Provide work skill instruction

• Provide work skill instruction

Duration:

Duration:

1 day per week over 14 weeks or

Flexible delivery, contact the staff at NIET

1 evening per week over 18 weeks plus 4 Saturday workshops

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Qualifications and Skill Sets

Accredited Short Courses

Hospitality

Celebrancy

NIET Health and Safety

Certificate II in Hospitality

Certificate IV Celebrancy

If you are looking to kick-start a career in Hospitality, this course is for you! This Qualification provides students with the skills and knowledge for an individual to become competent in operations. Work would be undertaken (through a practical placement program) in various hospitality settings such as restaurants, hotels, motels, clubs, pubs, cafes and coffee shops. Students will be supported in finding work placement if required.

The Certificate IV in Marriage Celebrancy covers the broad based skills and knowledge underpinning a range of celebrancy roles, as well as addressing specific legislative responsibilities of Marriage Celebrants. It provides a range of electives representing different aspects of celebrancy work.

First Aid

Content Includes:

• Develop effective relationships

• Work effectively with others

• Plan a marriage ceremony in line with legal requirements

• Source and use information on the hospitality industry

• Identify and address client needs

• Responsible service of alcohol (RSA), gaming (RSG) and food handling (RSF)

• Use targeted communication skills

Provide an Emergency Response in an Education and Care Setting This program delivers the skills and knowledge required to provide a first aid response to infants, children and adults. This Qualification is required for anyone supporting clients within an education or care setting who are required to respond to a first aid emergency, including asthmatic and anaphylactic emergencies. Our program is an approved course by ACECQA for First Aid, Asthma and Anaphylaxis Training.

First Aid Saves Lives

Content Includes: • Establish and maintain knowledge of legal responsibilities

Content Includes: Early Access

Early CPR

• Respond to an emergency situation

Early Early Advanced Defibrilation Care

• Apply appropriate emergency first aid procedures • Communicate details of the incident

• Conduct and review a marriage ceremony

• Interact with customers

Duration:

• Prepare and serve espresso coffee/non-alcoholic beverages

2 days per week over 14 sessions (7 weeks)

• Apply hospitality skills in the workplace

• Reporting on incidents to supervisor

There are practical assessments and workshops required as part of first aid training where The HLT Health Training Package essential assessment criteria do not provide for reasonable adjustment to mandatory assessments.

• Talk with children about their emotions and responses to events • Reflect on incident and own performance

This includes learners completing:

Duration:

Duration: 1 day (8.30am to 5.30pm)

• At least 4 minutes of uninterrupted CPR on the floor on an adult, child and infant CPR mannequin.

1 day per week over 10 weeks (36 hours practical placement required)

• Individual role play practical scenario assessments.

Cardio Pulmonary Resuscitation (CPR)

• WHS documentation required in all Australian Workplaces.

Certificate III in Hospitality This Qualification provides skills and knowledge for an individual to become competent in skilled operations. Work would be undertaken (through a practical placement program) in various hospitality settings such as restaurants, hotels, motels, clubs, pubs, cafes and coffee shops and kitchens. Students will be supported in finding work placement.

Inability to complete these practical assessments may impact learners employment or study options where these units are mandatory or core requirements.

This program will provide participants with the skills and knowledge required to o perform cardiopulmonary resuscitation (CPR) in line with the Australian Resuscitation Council (ARC) Guidelines.

NIET encourages all people to complete first aid training and will issue a Certificate of Attendance for those unable to complete practical assessments.

This unit applies to all workers who may be required to provide CPR in a range of situations, including community and workplace settings or annually Recertify their CPR Qualification. NIET can also deliver this program onsite for groups of staff.

Content Includes: • Provide service to customers • Source and use information on the hospitality industry • Coach others in job skills • Provide and coordinate hospitality service • Deal with conflict situations • Participate in safe work practices

First Aid

Content Includes:

This unit of competency delivers the skills and knowledge required to provide a first aid response, life support, management of a casualty, the incident and other first aiders, until the arrival of medical or other assistance. Previously known as Senior First Aid, Level 2 or Workplace Level 2, this Course is the minimum requirement under WHS Legislation and Codes of Practice for a workplace first aider.

• Infection control • DRSABCD Action Plans, CPR and Defibrillation • Management of unconscious patients • Reporting on incidents to supervisor • Reflect on incident and own performance NIET also includes the annual mandatory education in the use of Adrenaline auto-injection devices required under Victorian Children’s Services Regulation 2009 Regulation 65 in our CPR training.

Content Includes:

Duration:

• Infection control

Workplace-based delivery only (252 hours practical placement required)

• DRSABCD Action Plans, CPR and Defibrillation

Duration: 4 hours (9am to 1pm)

• Management of unconscious patients and spinal injuries

(Group bookings with blended learning available)

(CPR is the first 4 hours of a full First Aid Course so participants may join these programs if required)

• Fractures, Sprains and Strains • Choking, Asthma and Anaphylaxis • The use of first aid kits and incident reporting • Bleeding, Wounds and Burns • Bites and Stings Duration: 1 day (8.30am to 5.30pm)

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Accredited Short Courses

NIET Health and Safety

Mental Health First Aid Programs

Management of Anaphylaxis (Awareness) This course will assist students in learning how to assess anaphylaxis situations, provide appropriate treatment for anaphylactic reactions, identify individuals at risk of allergic reactions and anaphylaxis and develop individual Anaphylaxis Management Plans. The qualified trainer will also deliver training on how to implement strategies to prevent allergic reactions and anaphylactic reactions, communicate with stakeholders in relation to incidents and raise awareness of allergic and anaphylactic reactions.

These Accredited Programs are developed and delivered by the Mental Health First Aid Training and Research Program. The courses have been thoroughly evaluated using randomized controlled trials and a qualitative study has been found to be effective at improving the course participants’ knowledge of mental disorders, reducing stigma and increasing the amount of help provided to others.

Content Includes: • Identification of risks • Individual Anaphylaxis Management Plans

They form a valuable part of a Wellbeing and WHS Program in all workplaces.

• Communication with stakeholders • Raising awareness • Implementation of strategies

These Programs help participants learn how to:

Duration: 2.5 hours

• Help people in the early stages of mental health problems • Recognise the signs and symptoms of these problems • Know where and how to get help

Emergency Asthma Management

• Understand what types of help are effective

This nationally recognised Qualification provides knowledge about the underlying causes of asthma, the triggers, recognition and treatment of an asthma attack and how to develop an Asthma Action Plan. The course includes the core module Asthma Awareness, and is run in conjunction with four target modules.

Aged Care, Health, Disability and Community Services

Youth Mental Health First Aid The Youth MHFA Training Course will educate school counsellors, school teachers, school nurses, youth workers and any person who works with youth about how they can help someone who may be developing a mental health problem or is in a mental health crisis. Participants will learn about adolescent development and the signs and symptoms of these mental health problems, where and how to get help and what sort of help has been shown by research to be effective.

Provide Food Services and Follow Basic Food Safety Practices This workshop combines two units of competency. It describes the skills and knowledge required for basic food safety practices including personal hygiene, conduct when working in a food service environment, basic pest control requirements and basic food disposal requirements. It provides the most basic level of competence required by any person in any industry who directly handles food. The workshop also looks at how to conduct yourself when working in a food service environment, particularly in a residential or care setting. This program incorporates the food safety Qualifications and Annual Recertification required in the Aged Care, Childcare, Community Services, Health and Disability sector.

Developing mental health problems covers • Depression • Anxiety • Eating disorders • Psychosis • Substance misuse Mental health crisis covers • Suicidal thoughts and behaviours

Content Includes:

• Non-suicidal self-injury

• Maintaining food safety while carrying out food handling activities

• Panic attacks

• Comply with hygienic work practices and appropriate WHS guidelines

• Traumatic events

• Distribute meals and refreshments to clients

• Severe psychotic states

Mental Health First Aid (Standard Course)

• Severe effects from alcohol or other drug misuse • Aggressive behaviour

Content Includes:

Dealing with mental health emergencies is something many of us would prefer not get involved with, but these situations are becoming more and more common - and you might be the only person around to help.

• Recognition of early signs of asthma and symptoms of deteriorating asthma

This MHFA Course will teach you the strategies for dealing with mental health emergencies including:



• Identification of equipment used to treat an asthma attack

• Depression


• Demonstration of 4x4x4 emergency asthma first aid plan

• Panic attacks


• Correct storage of The Asthma Emergency Kit

• Severe psychotic states


Duration: 3 hours

• Aggressive behaviour


RUN IN PARTNERSHIP WITH THE ASTHMA FOUNDATION

• Substance abuse


• Preparation and control requirements of food • Personal hygiene and pest control Duration: 4 hours

Duration: 14 hours (2 days or 4 x 3.5 hour sessions)

Comply with Infection Control Policies and Procedures This program is required for workers to comply with infection control Policies and Procedures. All Procedures must be carried out in accordance with current infection control Guidelines, Australian and New Zealand Standards for maintaining infection control and the Policies and Procedures of the organisation. Our workshop will acknowledge the importance of complying with an effective infection control strategy that ensures the safety of the client, maintains personal protection and prevents the transmission of infections. This program incorporates the infection control Qualifications and Annual Recertification required in the Aged Care, Childcare, Community Services, Health and Disability sectors.

• Traumatic events
 • Severe effects of alcohol and drugs


• Suicidal thoughts and behaviours

 Duration: 12 hours (2 days or 4 x 3 hour sessions)

Content Includes: • Following infection control Guidelines

Note: Both Qualifications (Asthma and Anaphylaxis) can be run as a combined program over 4 hours.

• Identifying and responding to infection risks • Maintain personal hygiene • Use personal protective equipment • Limit contamination • Handle, package, label, store, transport and dispose of clinical and other waste • Clean environmental surfaces Duration: 4 hours 10

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Accredited Short Courses

Professional Development Workshops and Programs

NIET Health and Safety

NIET Health and Safety

WHS

Provide Responsible Gambling Services (RSG) This course is delivered by qualified trainers with extensive Hospitality experience. NIET is an approved provider authorised to deliver this course in accordance with The Victorian Commission for Gambling and Liquor Regulation. The course includes training students in following legal procedures in accordance with state/territory legislation, provide support service information to customers on gambling, understanding self-exclusion, communicating effectively with others and government/community concerns about Gambling.

Work Safely in the Construction Industry (White Card) This course covers the basic WHS knowledge required prior to undertaking work within the various sectors of the construction industry. This may include maintenance, gardening, cleaning and other aspects of industrial work. This course complies with Worksafe Victoria requirements and provides applicants with the necessary knowledge to access and work on construction sites.

Duration: 3 hours

Pre-Requisites - Applicants need to meet the eligible criteria to enroll in this course. Criteria consists of providing identification documents that meet Worksafe Victoria Standards including a Victorian Drivers License (current) or other appropriate photo identification. Other examples of identification can be sourced from NIET staff.

Manual Handling

Prevention of Workplace Bullying

This workshop describes the skills and knowledge required to establish the appropriate use of equipment and identifying any risks associated with the handling of such equipment. The course objective is to ensure students learn how to comply with the appropriate WHS Guidelines and meet industry Standards within the Aged Care, HACC, Health, Disability and Children's Services sectors.

This training session will teach you the importance of raising awareness and ensure you understand what workplace bullying is, how it is identified and what you can do to take the appropriate steps in prevention. The program will also teach you what is suitable conduct within the workplace in line with any relevant Policies, Procedures and Legislation (e.g. EEO). Content Includes:

Content Includes:

• What is bullying?

• General manual handling

• Identification and prevention

• Industry Standards (Worksafe and ANF approved)

• Raising awareness

• Appropriate use of equipment

• Relevant legislation and legal obligations

• Common aids

Content Includes: • Preventing workplace injury and illness • Workplace injury management / workers’ compensation • Identification of construction hazards and control measures • WHS communication and reporting processes • WHS incident response procedures Duration: 1 day (9am to 4:30pm)

Follow Workplace Hygiene Procedures (RSF)

• Minimising injury

This course is conducted in a commercial kitchen (at your premises) or within our training room by professional trainers, using hands-on experience with tasks and practice by students to consolidate concepts. The course will inform students on how to prevent, alleviate and recognise hazards associated with handling food, both incoming and outgoing from your premises. The course will also teach students how to develop good hygiene practices by managing cleaning, pest control, waste disposal and chemical storage.

• Following correct policies and procedures within WHS Guidelines

Duration: 3 hours

This workshop will apply to individuals who require further knowledge of workplace health and safety (WHS) to carry out their own work in a business environment. We will guide you through specific safety Procedures you can use, and instructions relevant to manual handling techniques, ergonomics and reporting of incidents/hazards.

Prepare and Serve Espresso Coffee Become a master barista with NIET’s coffee making workshop. This program will explore the required skills you need in order to make the perfect cappuccino! The Course will give you the skills and knowledge required to extract and serve espresso coffee using commercial espresso machines.

Hospitality Provide Responsible Service of Alcohol (RSA)

Content Includes: • Advise customers on coffee beverages

This course is delivered by qualified trainers with extensive Hospitality experience. NIET is an approved provider authorised to deliver this course in accordance with The Victorian Commission for Gambling and Liquor Regulation. The course is designed to assist students demonstrate the legal responsibilities of serving alcohol, identify effects on the community and individuals, strategies to address conflict and communicating with and monitoring patrons. All persons undertaking training as part of a national Qualification that includes the sale and service of alcohol must complete this unit.

• Select and grind coffee beans • Prepare and assess espresso beverages • Maintain and clean espresso machines Duration: 3.5 hours

• Impact on workplace bullying • Personal behaviours • Performance duties • Code of Conduct and ethics

Duration: 3 hours

• Conflict of interest, gifts and favours Duration: 3 hours

Introduction to WHS in the Office Environment

Safe Home Visits Manage Risks, Safe Practice is Best Practice! This specialised workshop will provide you with the tools you need to ensure your safety when working in client’s homes or in isolation. We will look at several methods of prevention, managing of risks, arrival at the home, warning signs, distance, duress, reporting and body language. This workshop will help you implement Procedures that reduce your risk of harm.

Content Includes: • Duty of Care requirements

Key Content Areas:

• Safety Procedures and instructions when conducting work

• Focus on prevention

• Ergonomics and manual handling

• High risk jobs definition

• Elimination of workplace hazards

• Managing of risks

• Reducing risks

• Professional attire

• Reporting queries and concerns

• Trespass / crimes act

• Potential hazards / Hierarchy of Control / risk management

• Assault and WHS

Duration: 1 full day (9am to 4pm)

• Arrival at the home, approach, doors and inside in the home • Warning signs, body language, distance • Calling for help • Defensive communications • Rapid exits, duress and adrenaline

Duration: 4 hours

• Reporting, summary and evaluations Duration: 2 to 3 hours (depending on requirements) Course tailored to suit your industry needs

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Professional Development Workshops and Programs

Aged Care, Health, Disability and Community Services

Cross Cultural Awareness

Introduction to Autism Spectrum Disorder

This extensive training workshop help you understand what ‘cross-culture’ is and how it can impact on others and yourself. Through classroom-based discussion, scenario / role-play and self-reflection, we will look at what is required at all levels to work effectively with clients and co-workers across different cultures including the use of interpreters. We will explore options for addressing cultural issues and examine a person’s culture and how you can best support them.

This information workshop will provide staff or volunteers with ‘all you need to know’ facts about the autism spectrum disorder. Our experienced trainer will guide you through how to work with clients, co-workers and members of the public who are on the spectrum, including communication, behaviour and how to prepare.

Content Includes:

• What is Autism Spectrum Disorder?

Content Includes: • Communicating effectively

• Cultural competence (both personal and organisational)

• Behaviour guidance

• Communication

• Tips on working with someone on the spectrum (routing, giving warning, etc)

• Issue resolution • Awareness

Duration: 3 hours

• Support strategies

Maintain an Environment to Empower People with Disability

Work Effectively with People with Disability This program will take you through all the aspects on what it takes to work effectively with a person with disability. Our trainer will take you through the definitions (what does it look like?), the history and effective communication strategies/ models you can use moving forward in your role.

Empowering individuals is an important aspect to working in the disability industry. This workshop will take you through the knowledge and skills required to facilitate the empowerment of people with disability by fostering self-determination, independence and strength. We will look at what empowerment is, how it influences decision-making and how you can bring out the best in your clients.

Content Includes: • What is disability? – Definitions • History of disability and types of disability

Content Includes:

• The new National Disability Insurance Scheme (NDIS)

• What is empowerment?

• Impacts / Issues relating to people with disability

• Decision making

• Communication (the Ten Commandments!)

• Independence support

• Support models

• Barriers to empowerment

• Advocacy / legal framework

• Social role valorisation

Duration: 3 hours

• Use of language

Duration: 3 hours

Elder Abuse and Dementia This training program will refresh staff knowledge about their responsibility in relation to elder abuse. Our qualified trainer will present to the group on how abuse can be identified and what constitutes abuse. The program also incorporates information on dementia and care strategies associated with looking after someone with this condition.

Palliative Care

• Sexuality

Our palliative care workshop is designed to provide staff with the tools they need to work in a palliative care role. It provides an overview about how to approach residents, family and carers of a loved one, whilst adhering to all Policies and Procedures. The workshop will include topics such as maintaining the dignity of residents, pain treatment and providing emotional support to family and others with a holistic approach.

Duration: 3 hours

Content Includes:

Content Includes:

• Understanding the different between curative and palliative practices

• Relevant Legislation (elder abuse)

• Understanding Policy and Procedures within your workplace (contextualisation required)

• Mandatory reporting (elder abuse) • What situations warrant reporting (elder abuse)

• Pain treatment and misconceptions

• Identification and types (elder abuse)

• Recognising imminent death

• Roles and responsibilities (elder abuse and dementia) • What it is (elder abuse and dementia)

• Emotional response and impact of death on family and others

• Care strategies (dementia)

• Maintaining dignity of resident immediately after death

• Communication (dementia)

Duration: 3 hours

Duration:

Establishing your Role and Boundaries Our program will look at how you can determine the boundaries you need to set with your clients. Through the program we will go back and have a look at your role and discuss why boundaries are crossed and how this can impact on workers and clients. Our specialist trainer will use several case studies to emphasise the importance of setting boundaries and what should happen next.

Producing Effective and Accurate Case/File Notes This workshop will assist employees understand the importance of documenting clear, concise and accurate case/file notes. Using correct Policies in place we will take you though what is best practice and how you can improve in your documentation of notes within your role.

Content Includes: • The role of the worker

Day 1 will look at current Policies and how you can improve on your skills. At the completion of day 1, employees will be given a ‘take home’ assessment which they will be required to complete prior to day 2.

• Types of boundaries (physical, relationship and financial)

• The impact on workers and clients when boundaries are crossed • Case studies and what you should do next

Content Includes:

Duration: 3 hours

• Current Policies (if provided by organisation) • When, what and why?

1.5 hours if divided

• How to document clearly, concise and accurately • Taking emotion out of file/case notes • Scenarios/case study analysis Duration: 2 x 3 hours (per session)

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sexual,

• Why boundaries are crossed

Day 2 will focus on reviewing what was discussed in the session prior and looking over assessment tasks to determine improvements in the documentation of notes.

• Best Practice

3 hours or

emotional,

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Using Technology for Living and Enablement Technology can be used to promote wellness and to significantly enhance social support mechanisms for people who are aged or with disability, living in their own homes or requiring greater autonomy. This course aims to explore the processes of making technology more accessible in the community services sector, and how carers can best communicate technology capability. Duration: 3 hours

Customer Directed Care in Community Services

NIET Medication Specific Training Workshops

Professional Development Workshops and Programs

These Workshops are non accredited additional medication training for staff specific to a particular medication method not addressed in the general medication administration training Skill Set. The Medication Assistance Skill Set is required by all staff to assist with administration of medications.

The following workshops are closely aligned with the National Quality Framework and Standards for Early Childhood Education and Care including the Early Years Learning Framework – ‘Belonging, Being and Becoming’.

These Workshops are suitable for staff with a current CHC305C Assist Clients with Medication Certificate or higher qualification.

Collaborative Partnerships with Families and Educators

All times include simulated workplace assessment.

This professional development program will develop skills to enable you to achieve quality outcomes for children and their families establishing collaborative partnerships based on active communication, consultation and collaboration.

This workshop will be based on ‘Get up and Grow’.

Content Includes:

• How to encourage children with healthy eating choices and hygiene with food

Intranasal, Inhalation Nasogastric & Subcutaneous Auto Injector Administration of Medications

The Australian Government is significantly expanding home care to assist people to remain living at home for as long as possible, and introduce more choice and flexibility for people receiving care at home through Consumer Directed Care (CDC). CDC is a new way of providing home care. It gives people more control and choice about types of care and services they can access, how the care is delivered and who delivers it.

Duration: 4 Hours

• Respectful and supportive relationships with families are developed and maintained – how?

PEG Feeding (Enteral Nutrition)

• Orientation and Transitions – open lines of communication to understand service Policy and Procedures

Duration: 4 Hours

Content Includes: • Shift from how services currently operate

Diabetes, Insulin, Injectors and Pumps

• How consumers experience the service system

Duration: 4 Hours

• Overlaying a customer service model across service providers

Early Childhood Education and Care

Rectal & Vaginal Medication Administration

Get up and Grow: Promoting Healthy Eating and Physical Activity This workshop has been designed to inform Educators about how the importance of healthy eating and physical activity are embedded in the program. How the service can promote healthy eating of food and drinks provided by the service or families, are nutritious and appropriate for each child. Through this interactive workshop, Educators will discuss and brainstorm physical activity ideas for children that are planned and spontaneous experiences and appropriate for each child. Content Includes: • What is nutrition?

• First foods for infants • Encouragement of children’s interest in food • Project learning with children – healthy eating and the human body

• All families are different – respectful, trusting relationships

• Special food requirements and physical activity

• Effective collaboration with families regarding the education and care of their children – ongoing two way communication

Duration: 3 hours

• Family feedback – obtaining valuable information for the care and education of their child focusing on the child’s interests, strengths and abilities Duration: 2 hours

Working with an Approved Learning Framework

Duration: 4 Hours

Respectful Relationships with Children and Positive Guidance Techniques

Palliative Care Medications

• How the Charter relates to advocacy and the Disability Act

This workshop will provide Educators with the skills to enable them to focus on relationships with children, being responsive and respectful, promoting children’s sense of security and belonging. Educators will learn how to develop strategies to support children during play and daily care routines with choices and consequences of these choices. Educators will take away with them positive guidance techniques, how to seek resources and develop behaviour management plans to assist with children and challenging behaviours.

This workshop will enable Educators to have a greater understanding of the National Quality Framework and the requirements to apply an ‘Approved Learning Framework’ for the licenced children’s service. The workshop will identify the types of approved learning frameworks and discuss the type of framework that is applied by their service.

• What is required to operate with a human rights focus and move from principle to practise.

Content Includes:

• Principles

Duration: 3 Hours

• Respectful relationships are developed with each child and maintained – how?

• Practice

• Innovate the workplace to accommodate a new way of thinking

Duration: 4 Hours

Duration: 3 hours

Epilepsy and Midazolam

Charter of Human Rights Upon completion of the workshop, participants will have an understanding of:

Duration: 4 Hours

• The Charter and its principles with respect to operating within a community service organisation • The actions required to implement the principles within the organisation

Content Includes: • An overview of the background of why we have a National Quality Framework • Pedagogy – what is it and what do theorists have to do with it? • What is Approved Learning Framework

• Learning outcomes

• What is effective interaction with children?

Duration: 3 hours

• Understanding how Educators can support children to manage their own behaviour, respond appropriately to the behaviour of others and communicate effectively to resolve conflicts • Policy on Behavior guidance – does this reflect the service’s philosophy? • What is a behaviour plan and how to implement one Duration: 3 hours

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Professional Development Workshops and Programs

Professional Development Workshops and Programs

Early Childhood Education and Care

Business Development

Curriculum Development, Documentation Working with an Approved Learning Framework

Effective Workplace Communication

Working in a Team

Leading business trainers will highlight the importance of clear and courteous communication skills in the workplace. We explore the different levels of communication, and repercussions when there is a breakdown. We will look at how workplace relationships are affected when communication is unclear or absent. Participants will take part in activities and role-plays that demonstrate this.

Our workshop will cover a broad range of topics in relation to working in a team environment and what is the most effective way to achieve positive outcomes. We will incorporate several classroom-based discussions covering topics such as what is expected as an individual, what is expected as a team and setting priorities right from the start so relationships and culture stays strong.

Content Includes:

Content Includes:

• Levels of communication

• Clear performance goals. What is the team trying to accomplish?

Staying Healthy in Childcare: Children’s Health and Safety This workshop will focus on safeguarding and promoting children’s health and safety and using Staying Healthy in Childcare as your guide to best practices.

Our curriculum development and documentation workshop will assist Educators understand how to create a play based learning program for their children, brainstorm effective gathering of information techniques and what is required for compliance. This workshop will look at how to develop strategies and implement these within the working environment, and how you make decisions moving forward. We will look at current techniques, how they can be improved and how to get the most out of an emerging curriculum based on your priciples, practice and service philosophy.

Content Includes: • Each child’s health is promoted and supported • A healthy and safe education and care service – what your duty of care involves • Recognising and responding to signs of potential illness • Provide a safe environment – each child is protected with effective supervision and every precaution is taken to protect children from harm and any hazard likely to cause injury

Content Includes: • Current philosophy

• Review on how to administer medication according the National Education and Care Services Regulations 90, 91, 92, 93, 94, 95, and 96.

• Current planning techniques (strengths and weaknesses) • What do the children want? How can you include your children in the curriculum process?

• Manage and respond to allergy/anaphylaxis

• What is the best way to document? Documentation that is needed to support the NQS

Duration: 3 hours

• What types of observations you can do to enhance your program and treat each child as an individual • How to do useful critical reflections

Learning Through Nature and Sustainable Practices

• How to save time and sanity • How to document all learning experiences

As a team and community making a commitment to environmental sustainability, this can be demonstrated in your curriculum by teaching about nature connections, gardens, and animals, environmental health (eliminating chemicals and pesticides), slow food – growing our own food, respecting the natural rhythms of seasons and food traditions, resources – responsible use of water and energy, waste minimisation, fair trade and the sharing of resources, and living in peace with each other and nature.

• Do you really need portfolios? What can you do instead Duration: 3 hours

Educators Duty of Care to Protect Children This professional development workshop will provide Educators with the skills and knowledge required to ensure they are able to respond to signs and symptoms of risk and harm and how to proceed within your service to report your concerns; how to complete relevant documentation and meet the National Education and Care Services Regulations and Law.

Content Includes: • Sustainability in children’s services

The content of the workshop will also cover Duty of Care requirements, strategies you can implement to assist children through grief and trauma. Content Includes:

• Duty of Care requirements

• Clear and open communication strategies

• Written communication

• Sharing of information and being understood in a team environment

• Using questions to minimise misunderstandings • Identifying and avoiding signs of potential workplace conflict

• Open communication • Honesty and respect

• Ensuring communication is clear and relevant

• Embracing conflict and resolving it

Duration: 1 day (9am to 4pm)

Duration:

Working Effectively with Genders and Generations

Professional Writing

1 day (9am to 4pm)

This specialised program will cover the performance outcomes, skills, knowledge and attitudes required to define and evaluate how different genders and generations contribute to the workplace. You will have the opportunity to find out more about characteristics and how to effectively engage others, regardless of their gender or generation to ensure a productive workforce is maintained.

Our workshop will teach you all the knowledge and skills you need to plan documents, draft texts, prepare final text and produce documents of some complexity. You will learn how to present documents in a professional manner through the use of format, correct use of language and types of documents you can use within the workplace.

Content Includes:

• Planning of your documentation

Content Includes:

• Applying strategies to work with different generational groups

• Determining purpose and requirements • Correct use of formats, data and information

• Embedding sustainability into your existing program: Setting targets • Making change

• How effective engagement can improve productivity

• Means of communication and appropriate language for audience

• Management plan for sustainability, writing your own strategies to improve performance

• Determining behaviours and motivators

• Draft and preparing final text

• Differences in Baby Boomers, Generation X and Generation Y

• Use of summaries and aggregated information

• Improving workplace relationships between all generations

• Reviewing, checking of grammar and making amendments

• Creating harmonious environments

• Choosing basic design elements for audience and purpose

Duration: 3 hours

• Use of case studies and brainstorming activities

• Recognition of success within the team

• Face-to-face / visual communication

• Applying strategies to work with different genders

• How to teach children, staff and families

• Identification and response

• Communication and effects on productivity and relationships

• Determining of structure and content

• Understanding generational groups and genders

and

productive

workplace

• Use of appropriate word processing software to apply basic design elements

Duration:

• Relevant Legislation, Policies and Procedures

Duration:

1 day (9am to 4pm)

• Mandatory reporting within Victoria

1 day (9am to 4pm)

• Assisting children with grief and trauma Duration: 3 hours

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Leaders Never Stop Learning!

Victorian Training Guarantee 2014 Evidence of Student Eligibility

NIET Corporate Programs

To be eligible for Government Funding you must be able to supply the following documentation:

NIET Corporate develops sustainable relationships with businesses to assist them ‘achieve the unachievable’. We do this through innovation, excellence and clientcentric corporate leadership, management, business and performance development programs.

❑❑ A current Australian Passport

At NIET Corporate we provide incredible learning experiences for participants that foster a lifelong value for education and ongoing professional development based on alignment to vocational outcomes, enterprise goals, ROI and enterprise strategic direction. 

We pride ourselves on listening to your specific training requirements, so we can recommend programs, which suit your needs and a course delivery method that reflects your company style. 

 We offer the option of on-site (your premises) or off-site (our premises) delivery by our professional and experienced corporate trainers.

 After completing a NIET Corporate training program, you and your teams will be inspired to improve performance and achieve your goals. Programs Include: • Creating Effective and Engaged Workplace Culture • Exceeding Customer Service Excellence • Leading Virtual and Remote Teams • Setting Priorities, Goals and Perfecting Work-life Balance

• Strategic and Situational Planning • Corporate and Business Social Responsibility

We will need to sight and retain a copy of one of the following original, (or a certified photocopy of the original), documents: ❑❑ An Australian Birth Certificate (not Birth Extract)

Specialties: • Accent Business Programs • Business Leadership and Management • Coaching and Mentoring • Business Skills

Programs For: • Executives • Senior Managers • Frontline Managers

• Leadership Mentoring

• Supervisors

• Workforce Planning and Development

• Emerging Leaders

• Plus many more!

or an overseas Qualification that has been recognised here in Australia) - must be less than the Qualification you are looking at commencing. Special exemptions apply for Qualifications obtained whilst a Secondary School Student. Not all courses are eligible for Government Funding and this can be advised by our office. If you are under the age of 20, then you are eligible for Government Funding regardless of the level currently held, but you must be a Permanent Resident — Australian Citizen or holder of a New Zealand Passport (provided the course attracts the funding).

❑❑ A current New Zealand Passport ❑❑ A Naturalisation Certificate ❑❑ A Temporary Protection Visa ❑❑ A current green Medicare Card

To obtain individual Government Funding information please call the office as these rulings are subject to change by the Government at any time.

❑❑ A signed declaration by a relevant referee ❑❑ Formal documentation issued by the Australian Department of Immigration and Citizenship confirming permanent residence

Eligible Government Funded students who hold a Health Care Card/Pension Card/Veteran Affairs Gold Card are also able to obtain the lower funded price. Unfortunately non-funded students who hold the above cards are not eligible for any discounts.

And if the student’s age is relevant to their eligibility and the document produced from the list above does not include a date of birth: ❑❑ A current driver’s licence, or a current learner permit, or a Proof of Age card, or a ‘Keypass’ card. The highest Qualification that you hold (either from Australia

• Other team members

Funding Eligibility Flow Chart

Are you an Australian Citizen or Permanent Resident?

For more information please contact the NIET Corporate Business Development Team on (03) 9770 1633 Yes

No

Are you aged between 15 and 19 as at 1/1/2014?

Yes

Eligible

Not eligible

No

Are you enrolling in a qualification higher than you currently hold?

Yes

No

Eligible

Not eligible

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Victorian Training Guarantee Voluntary Code of Conduct for Registered Training Organisations Introduction

The Code of Conduct

Principles and Obligations

Refocusing Vocational training in Victoria outlines how the Government is building a modern vocational education and training system that has more people confidently building skills that lead to better jobs.

The purpose of the Code is to:

Principle 1: Commitment to serving the public interest

Principle 3: Accountability and transparency

For a modern vocational education and training system in Victoria to function properly, the Department of Education and early Childhood Development (The Department) needs to ensure that we have the framework and processes in place to properly support and monitor the performance of contracted training providers. Being upfront and clear about our expectations of providers is a key part of that.

• Enable training providers to understand the standards o conduct expected of them

By entering into the Service Agreement with the Department, the training provider is engaged in providing a service to the public and commits to acting in a manner that is consistent with the spirit of public service. This means that the training provider should place responsibility for the education, welfare, health and safety of their students and for meeting their obligations under their Service Agreement before their responsibility to sectional or private interests.

A comprehensive and transparent framework for accountability for vocational education and training is key to assuring the public and other stakeholders of the integrity of the funded training system and in meeting the objectives of the government’s policy for funded vocational education and training.

Training providers serve the public interest by:

• The organisation effectively governing itself and exercising responsibilities with competency and professionalism in the performance of its contracted training role

• Define the principles and standards of conduct expected of RTOs in the provision of government subsidised vocational education and training services

• Provide students and clients with a clear statement of the standards which they can expect RTOs to adopt and deliver • Promote public confidence and trust in the provision of vocational education and training

The development of a voluntary state-based Code of Conduct, in partnership with training provider’s and businesses is one way we are working to set clearer service expectations for providers of government subsidised training.

What is the Victorian Training Guarantee (VTG) Voluntary Code of Conduct for Registered Training Organisations (RTO)? The VTG Voluntary Code of Conduct for Registered Training Organisations (RTO) (the Code) has been prepared recognizing the range of existing regulations and standard already in place governing raining providers. The Code draws upon these instruments and explains them in terms of the responsibilities and ethical behavior’s training providers should strive for in service provision and business practice. It is the responsibility of providers to make certain they act in accordance with the Code and the trust placed in them by government and the community.

The Code of Conduct sets out four principles of conduct and ethics to guide the delivery of vocational education and training services by RTOs contracted to delivery government subsidised training.

• Acting in a manner which promotes confidence in the integrity of the government subsidised Victorian vocational education and training system and in the organisations providing training services

The principles outlined below are fundamental to good conduct and ethical behavior and are underpinned by a statement of obligations. Together they establish a common understanding of the standards of behavior expected of all RTOs contacted to provide vocational education and training in Victoria.

• Behaving honestly and in a way that upholds the objects and values of the Victorian Training Guarantee

To maintain public trust in publicly funded services a high standard of accountability and transparency is required of training providers. This includes:

• Using public resources in a manner that is effective, accountable and consistent with Service Agreement requirements • Cooperating with the Department to demonstrate and verify compliance

• Committing to excellence in service delivery and maximizing outcomes for students

• Ensuring appropriate and lawful use and disclosure of information

• Acting in the best interests of students and with sensitivity to their diverse social, cultural and special learning needs

• Regularly monitoring, reviewing organisational performance

• Acting in accordance with applicable professional ethics, policies and standards

In recognition that funded training providers are viewed as public officials by the community they should seek to promote public confidence in the integrity of their organisation by:

RTOs must act in accordance with the Government’s vocational education and training policy directions as embodied in the requirements of the Victorian Training Guarantee. This means that training providers must:

• Committing to the highest ethical standards • Respecting the rights and dignity of students and clients • Committing to honest, fair and respectful engagement with students, business, industry and the community

• Be responsive to the government of the day and implement priorities, policies and decisions with professionalism and impartiality

• Avoiding conflicts between private interests and professional responsibilities

• Comply with the laws and regulations of state, Australia and local governments • Comply with and apply policies of the department as embodied in the Service Agreement • Work in partnership with students, industry and informed consumers to ensure the ongoing relevance of vocational education and training

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improving

Principle 4: Integrity and fairness

Principle 2: Responsiveness to the Government and the needs of the community

Ethical behavior means that training provider’s are fair and honest when dealing with the individuals they train, each other, industry and community representatives and government. All decisions a provider makes must show good judgment and be justifiable. Training providers must show profession behavior at all times during the conduct of their duties as outlined in the Service Agreement.

and

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405 Nepean Hwy Frankston, VIC 3199 Phone: 03 9770 1633 Fax: 03 9783 1001 www.niet.com.au info@niet.com.au Office Hours Monday to Friday 8.30am – 5pm


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