Issuu on Google+

A4 July 15, 2010

Orangeville Citizen/Free Press and Economist

Headwaters to probe heart patient’s complaint By LINDSEY PAPP Staff Reporter

Cholly Boland, president and CEO of Headwaters

Health Care Centre, says the hospital will investigate a complaint it received from a Mono resident concerning its response to indications

he faced a possible heart attack. An e-mail containing a copy of Ian McKay’s letter of complaint to the hospital

was received by this paper on Tuesday. Mr. Boland, said Headwaters has a complete process concerning patient

complaints. “With any complaint we take it very seriously, we investigate it, we follow up directly with the patient and we implement changes based on what we’ve learned,” he said. Although Mr. Boland commented that Headwaters would be following up directly with Mr. McKay, he said they will not be commenting on this specific situation publicly. However, he did comment on Headwaters’ desire to improve in the event of an unsatisfactory visit to the hospital. “We prefer that they do it when they’re having the experience, when they’re having the situation, at the time that they have a complaint,” he said. “That’s the way we improve when people tell us what they are unsatisfied with and we welcome that opportunity.” In the letter, Mr. McKay said that on Tuesday, March 9 he experienced a sharp

The lawyers and staff of Shepherd, Osyany & King LLP welcome Ruhia Jokhio to our office. Ruhia received her Bachelor of Commerce from Ryerson University. Her major was in marketing, allowing her to develop her presentation, organization, leadership and teamwork skills. She also minored in e-business, Ruhia Jokhio allowing her to gain insight into the challenges facing businesses in an online marketplace. Ruhia completed her joint MBA/LLB degree at the University of Ottawa in 2008. During her MBA, Ruhia was one of five members of the Case Competition team that won first place at the national MBA games, competing against 14 MBA schools from across Canada in a timed business case analysis and presentation. After completing her degree, Ruhia spent her time travelling as well as developing her home renovation and interior decorating skills at home. Ruhia has a diverse work experience ranging from retail to investment banking. In her spare time Ruhia is an amateur cook, artist, movie buff and avid traveller. No stranger to new beginnings, having moved from the Middle East to Toronto to Ottawa, and now to Shelburne, Ruhia looks forward to working with and settling in the community. Ruhia has a special interest in municipal law, but she will be involved in every facet of our general practice of law. Please contact her at 519 925-5331, ext. 222, or jokhio@sok-law.com.

$8,000 manufacturer to dealer delivery credit (tax exclusive) and $6,291 employee price discount (tax exclusive) available on 2010 MY Silverado/Sierra HD 2500 for retail customers only. Other delivery credits available on most models. Employee price discount amount based on MSRP of $55,190 (excluding $1,350 license, insurance, registration, fees associated with filing at movable property registry/PPSA administration fees, duties and taxes). Dealers are free to set individual prices. Any actual savings under the Employee Pricing Event program will vary depending on your dealer’s prior selling prices. Employee price discount is available on the purchase/finance of an eligible new or demonstrator 2010/2011 MY Chevrolet/Buick/GMC/Cadillac or 2010 MY Pontiac/Hummer vehicle delivered between 6/23/10 and 8/31/10 at participating dealers in Canada. Ineligible vehicles: 2010/2011 MY Corvette ZR1, Medium Duty Trucks and G-Vans (passenger, cargo, cutaway), 2011 MY Equinox, Terrain, Camaro, Regal, LaCrosse, Cadillac CTS Coupe and SRX. Dealer order or trade may be required. Limited quantities of certain 2010 models available. This offer may not be combined with certain other consumer incentives available on GM vehicles. GMCL may modify, extend or terminate this offer in whole or in part at any time without notice. Conditions and limitations apply. See your GM dealer for details. ♦$6,000/$2,000/$6,000 is a manufacturer to dealer delivery credit for 2010 GMC (Sierra 1500/Acadia/Sierra 1500) reflected in offers in this advertisement. *Offer applies to the purchase of 2010 GMC (Sierra 1500 Crew Cab 4WD R7C/Acadia SLE FWD R7A/Terrain SLE FWD R7A/Sierra 1500 Ext. Cab 2WD R7A). ♦/*Freight & PDI ($1,350/$1,350/$1,350), registration, air and tire levies and OMVIC fees are included. Insurance, licence, PPSA, dealer fees and applicable taxes are not included. Offers apply as indicated to the purchase or finance of 2010 new or demonstrator models of the vehicle equipped as described. Offers apply to qualified retail customers in the Ontario Pontiac Buick GMC Dealer Marketing Association area only (including Outaouais). Dealers are free to set individual prices. Limited time offer which may not be combined with other offers. See your dealer for conditions and details.***Factory order or dealer trade may be required. ∆2010 GMC Terrain FWD. 2010 GMC Acadia FWD. 2010 GMC Sierra 4WD equipped with 4.8L Vortec V8 engine and 4-speed automatic transmission. 2010 GMC Sierra 2WD equipped with 4.8L Vortec V8 engine and 4-speed automatic transmission. Fuel efficiency and competitive fuel efficiency ratings based on Natural Resources Canada’s 2010 Fuel Consumption Guide. Your actual fuel consumption may vary. ◊US government star ratings are part of the National Highway Traffic Safety Administration’s (NHTSA’s) New Car Assessment Program. For more information on safety ratings, go to www.safercar.gov. 2010 GMC Terrain and 2010 GMC Acadia received both a 5-star rating for the driver and front passenger in the Frontal Crash Test and for front and rear seat occupants in the Side-impact Crash Test. Side-impact Crash Test rating is for a model tested with standard head-curtain side-impact air bags. 2010 GMC Sierra received a 5-star rating for the driver and front passenger in the Frontal Crash Test. ©The Best Buy Seal is a registered trademark of Consumers Digest Communications, LLC, used under license. †† GMC Terrain SLT-2, MSRP with freight, PDI & fees $35,894. Dealers are free to set individual prices. ®Visit onstar.ca for coverage map, details and system limitations. Services vary by model and conditions. †Subject to Vehicle Redemption Allowances. Visit thegmcard.ca for more details including terms and conditions that apply to The GM Card Earnings and Redemption Program. The Toronto-Dominion Bank and its affiliates are not responsible for the GM Card Earnings and Redemption Allowance Program. ®Registered trade-mark of General Motors Corporation/Used under license. TD logo is a trade-mark of The Toronto-Dominion Bank. ♦♦Offer applies to new or demonstrator 2010 MY Silverado/Sierra Light Duty Extended and Crew Cab C/K Models 1SF, 1SB, 1SD (excludes hybrids) delivered after May 1, 2010, while supplies last at participating dealers in Canada. Dealer order or trade may be required. Eligible customers receive either: (a) a pre-installed Chrome Accessories Package (grille, 6” tubular assist steps, door handles and mirror caps) valued up to $1500 (tax inclusive) (“PDG Truck”); or (b) a Custom Accessory Credit of up to $1500 (tax inclusive) to be used towards the purchase of genuine GM Accessories to be installed on a non-PDG Truck from on-ground inventory. Dealer installation included. This offer may not be combined with certain other consumer incentives available on GM vehicles. GMCL may modify, extend or terminate this offer in whole or in part at any time without notice. Conditions and limitations apply. See your GM dealer for details.▼▼To qualify for GM Canada’s Cash For Clunkers incentive, you must: (1) receive Government confirmation of vehicle eligibility under the Retire Your Ride Program, supported by The Government of Canada, and turn in a 1995 or older MY vehicle that is in running condition and has been registered and properly insured in your name for the last 6 months (12 months in B.C.); or (2) turn in a 1995 or older MY vehicle that is in running condition and has been registered and properly insured under (i) a small business name for the last 6 months or (ii) your name for the last 6 months in B.C. GM Canada will provide eligible consumers with a manufacturer to consumer incentive to be used towards the purchase/finance/lease of a new eligible 2010 or 2011 MY GM vehicle, excluding all Pontiac, Saturn, Saab and Hummer vehicles, Chevrolet Aveo, Corvette ZR1 and Medium Duty trucks, 2010 MY Chevrolet Cobalt and 2011 MY Buick Regal, Chevrolet Cruz and Cadillac CTS Coupe in an amount ranging from $750 to $3,000, depending on the model purchased. Incentive applied after taxes. GM Canada’s Cash For Clunkers incentive is only available to customers who take delivery between July 1, 2010 and September 30, 2010, and may not be combined with certain other incentives available on GM vehicles. By participating in this program you will not be eligible for any trade-in value for your vehicle. See your participating GM dealer for additional program conditions and details. If you successfully complete the Retire Your Ride program, you will be eligible for a $300 cash incentive from the Canadian Government. Residents of Northwest Territories, Yukon or Nunavut are excluded from the Government’s Retire Your Ride program and are therefore ineligible for GM Canada’s Cash For Clunkers incentive. Some conditions apply. Visit www.retireyourride.ca.

with yet. Mr. McKay said he then went to his own doctor in Oakville on Friday morning, March 12. She had agreed that the symptoms were heart-related and required urgent attention, but referred him back to Headwaters because of his desire to be treated closer to home. He says he spent several hours in the Emergency department at Headwaters before yet another doctor agreed that he needed to schedule the same tests as the two previous doctors. Initially, the earliest appointment Headwaters had available for an Echocardiogram was April 12, a month away, but the X-ray department later managed to do it on March 24. He said the hospital’s Doctor of Radiology “told me that she would call the specialist and ask to have the timing for the stress test speeded up..” Mr. McKay said that

Celebrating their

50th Wedding Anniversary

The Law Office with Over 50 Years of Service to the Community

For the latest information, visit us at gmc.gm.ca, drop by your local Pontiac Buick GMC Dealer or call us at 1-800-GM-DRIVE. **$14,000 Price Adjustment includes $8,000 manufacturer to dealer delivery credit (tax exclusive) and $6,291 employee price discount (tax exclusive) available on 2010 MY Silverado/Sierra HD 2500 for retail customers only. Other delivery credits available on most models. Employee price discount amount based on MSRP of $55,190 (excluding $1,350 lice14,000 Price Adjustment includes

pain in his chest while walking to work along Toronto’s University Avenue. The pain stopped when he stopped walking but it was enough to worry him into going to the Headwaters walk-in clinic after work that day. Mr. McKay said he was seen that day by one of the doctors at the clinic who believed it was heart-related pain and prescribed a nitroglycerin spray designed to relieve the pain if it happened again. The doctor had also stated that Mr. McKay would need to undergo a stress test as well as an angiogram. Although an urgent request was then faxed to another doctor’s office to schedule these tests, by Thursday, March 11, Mr. McKay had yet to hear anything from that doctor’s office about scheduling. When he called the office he was told the fax from Tuesday hadn’t been dealt

on 16 July 2010 June and Lee Moir

YOU PAY WHAT GM EMPLOYEES PAY

after waiting for a few days he called the specialist’s office only to be told the stress test could not be scheduled until after he had a consultation with the specialist, on April 22. “I immediately contacted my doctor who said this timing was unacceptable under these circumstances and, having given up on being able to receive treatment in the Headwaters Health Care system in any kind of timely fashion, I agreed that she refer me to her local system, i.e., Oakville Trafalgar and Trillium Hospitals. Within that system, I was able to go through all the necessary diagnostic examinations/ consultations and to receive (successful) angioplasty on May 13,” just three weeks later than his consultation with the specialist would have been in Orangeville. “I was advised by the cardiologist that, based on the nature of the blockage in my artery, I was fortunate not to have had a heart attack. I was scheduled for my follow-up consultation with the cardiologist on June 17 and it appears all is well.” Mr. McKay said his concerns lie in the Headwaters administrative system, the possible need for more specialists and the delays he experienced. Mr. Boland is not commenting on this specific case but stated that everyone involved will be spoken to during the investigation. “We really very sincerely want to ensure patients don’t have unsatisfactory experiences at Headwaters,” he said. “We want to make sure that we have the opportunity to improve.”

Groundbreaking held for old firehall

2010

SIERRA

NEVADA EDITION EXT. CAB

EDITION OR GET SIERRA NEVADA EXT. CAB 4WD

PLUS

1,500

$

MSRP $34,854 EMPLOYEE PRICING

IN CHROME ACCESSORIES ON US ♦♦

$ 25,041*

MSRP $39,269 EMPLOYEE PRICING

$ 28,934* INCLUDES FREIGHT, PDI, FEES & $6,000 CASH CREDIT♦

INCLUDES FREIGHT, PDI, FEES & $6,000 CASH CREDIT♦

HIGHEST POSSIBLE U.S. GOVERNMENT CRASH SAFETY RATING◊

HIGHEST POSSIBLE U.S. GOVERNMENT CRASH SAFETY RATING◊

HWY: 11.4L/100KM • 25MPG CITY: 15.9L/100KM • 18MPG∆

HWY: 10.5.L/100KM • 27MPG CITY: 15.3L/100KM • 18MPG∆

$2,000 GM CARD MAX. REDEMPTION ALLOWANCE†

$2,000 GM CARD MAX. REDEMPTION ALLOWANCE†

2010

TERRAIN SLE

MSRP $28,959 EMPLOYEE PRICING

$ 26,652* INCLUDES FREIGHT, PDI & FEES

HIGHEST POSSIBLE U.S. GOVERNMENT CRASH SAFETY RATING◊

HWY: 6.1L/100KM • 46MPG CITY: 9.2L/100KM • 31MPG∆

$1,500 GM CARD MAX. REDEMPTION ALLOWANCE† ††

SLT-2 model shown

2010

ACADIA SLE

EMPLOYEE PRICING

INCLUDES FREIGHT, PDI, FEES & $2,000 CASH CREDIT♦

2010

HIGHEST POSSIBLE U.S. GOVERNMENT CRASH SAFETY RATING◊

HWY: 8.4L/100KM • 34MPG CITY: 12.7L/100KM • 22MPG∆

$2,000 GM CARD MAX. REDEMPTION ALLOWANCE†

CANYON REG. CAB

MSRP $25,569 EMPLOYEE PRICING

$ 15,997* INCLUDES FREIGHT, PDI, FEES & $7,300 CASH CREDIT♦

COMES STANDARD WITH: • 5-year/160,000 km GM Powertrain Component Limited Warranty ▲ • Air Conditioning • Tilt Steering • Cruise Control • Fog Lights • 16-in. Wheels • Carpet Flooring • OnStar® ¥ • Front and Rear Chrome Bumpers

HWY: 7.8L/100KM • 36MPG CITY: 11.3L/100KM • 25MPG∆

SLE-1 4WD with Aluminum wheels shown††

$1,500 GM CARD MAX. REDEMPTION ALLOWANCE†

VEHICLE PRICING IS NOW EASIER TO UNDERSTAND BECAUSE ALL OUR PRICES INCLUDE FREIGHT, PDI AND MANDATORY GOVERNMENT LEVIES. Prices do not include applicable taxes and PPSA. Consumers may be required to pay up to $599 for Dealer fees.***

3300

RECYCLE YOUR 1995 OR OLDER VEHICLE AND RECEIVE

UP $ TO

IN ADDITIONAL CASH INCENTIVES.

NOTICE TO CREDITORS IN THE ESTATE OF EDNA CASSAN, also known as EDNA CHARTER and EDNA SHEARDOWN

MSRP $39,424

$ 33,859*

Orangeville Mayor Rob Adams, MP David Tilson, Fire Chief Andy Macintosh and owner John Lokker, among others, were at the old firehall on Broadway to for a groundbreaking ceremony. Since Mr. Lokker bought the fire hall, which had been used as a Pizza Pizza outlet, five years ago, he has been planning to renovate it in an attempt to restore it to its former glory. “We saw potential to restore it to its original state,” he commented. Architect Ian Starkey stated that the addition to the building would be a total of 1500 square feet. The renovations will convert the old firehall into leasable office space, mixing the original charm of the historic building and the contemporary style of Mr. Starkey. Mr. Lokker said they are focusing on preserving as much of the style as possible. They are making replicas of the original fire hall doors currently being archived, as well as an old fire hydrant. A deadline has been set for the end of December this year.

ASK ABOUT

▼▼

IN COLLABORATION WITH RETIRE YOUR RIDE, FUNDED BY THE GOVERNMENT OF CANADA.

Redeem your GM Card earnings today.†

buygmc.ca

All persons having any claims against the estate of the above named, late of the Town of Shelburne, in the County of Dufferin, in the Province of Ontario, who died on or about 18th day of April, 2010, are hereby notified to send to the undersigned solicitors for the Estate Trustee, on or before the 5th day of August, 2010, full particulars of their claims. Immediately after the said day, the assets of the deceased will be distributed among the parties entitled thereto, having regard only to the claims of which the Estate Trustee shall then have notice. Dated at Orangeville this 15th day of July, 2010. John Douglas Cassan, Estate Trustee With a Will by his solicitors Mullin Thwaites Ward LLP P.O. Box 67 25 First Street Orangeville, ON L9W 2Z5 Patricia L. Sproule Ward 519-941-4559 (Ext. 225)


Headwaters probe heart patient compaint