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GENERAL CONDITIONS OF CARRIAGE 1 INTERPRETATION 1.1 Definitions: In these General Conditions of Carriage, the following words shall have the following meanings:-

“you” means the person who we have agreed to carry or arranged to be carried, being the person who purchased a ticket or for whom a ticket was purchased, or any person who travels on a service with or without a ticket.

“journey” means each journey you are entitled to make on a service as set out in your ticket;


“luggage” means any property which you bring onto a coach or into a station, including any property carried on your person;

“multiple journey ticket” means any ticket, other than a single or return journey ticket, which permits you to make more than one journey during any period of time, such as the Eurolines Pass and Mini Pass tickets; “reduced fare” means a fare other than an Open or Standard

fare, such as an Advance fare, Best Value Advance fare or promotional fare;


“service” means any journey to be made by a coach provided or arranged by us or on our behalf or any other carrier for the purposes of carrying persons and their luggage, which is set out in a timetable published by us or that other carrier;

“Special Conditions” means any additional or special conditions relating to a particular ticket or fare or the method of delivery of a ticket (including any restrictions as to the services, dates, days of the week, and times in the day on which travel is permitted, and any conditions as to advance

reservations of seats) as set out in any notices, offers or publications from ourselves or any other carrier, including our web site. For example, Special Conditions apply to multiple journey tickets, reduced fares and other reduced and discounted fare tickets, promotional tickets and special offers;


“station” means any coach or railway station, air or sea port, or other stop where a service is to be joined or left or through which a service may pass;

“ticket” means any ticket, including e and m tickets, issued by us, or on our behalf, which evidences our agreement to carry or arrange for the carriage of any person, including the services on which travel is permitted and the fare payable. In the case of an e-ticket it is the copy which you print yourself

after making a booking; “working day” means any day, other than a Saturday or a Sunday, on which the clearing banks in England and Wales are open to the public for the transaction of business; and


“coach� means the coach, bus or other road vehicle, train, ferry or other means of transport provided by us or any other carrier on which you are travelling;

1.2 References In these Conditions, the singular includes the plural and vice versa, a reference to the masculine includes the feminine and vice versa, and reference to any person includes any individual, firm or company.

2. CARRIAGE SERVICES 2.1 Our agreement to carry you: We agree to carry you and your luggage on the journey(s) permitted by your ticket, on and subject to these General Conditions of Carriage and any


Special Conditions applicable to your ticket. The applicable Special Conditions shall take precedence over these General Conditions of Carriage.

2.2 Carriage of children and young persons: We will not be obliged to carry any child under 16 years of age unless that child is accompanied by a responsible person aged 18 or over. We will not be obliged to carry young persons aged

16 or 17 years unless they are accompanied by a responsible person aged 18 or over or are in possession of a letter of authority from a parent or guardian. All children and infants (0 - 12 years) will require a children’s ticket to be able to travel on our services.


2.3 Your ticket: Your ticket is a record of our agreement to carry you or to arrange for your carriage. Your ticket is our property, and shall be returned to us on request.

If your ticket was purchased by someone else, you agree that such person purchased the ticket as your agent. A ticket may only be used by the person(s) named in it or for whom it has been purchased, and may not be transferred to or used by anyone else.

Your ticket must show your full name, otherwise it will not be valid for travel and you will be required to purchase a new ticket.


2.4 Validity of your ticket: (a) Travel permitted by your ticket: Your ticket permits you to make the journeys and travel on the services stated on the ticket, subject to any restrictions or statements as to the

services, dates, days of the week, and times within a day on which you may travel, set out on the ticket or in any Special Conditions applicable to the ticket. Your ticket is only valid for journeys made in the order stated on the ticket.

(b) Period for which your ticket is valid: For Open or Standard tickets, the last date on which your ticket is valid for travel is the earlier of: 1) date which is six months from the date on which the first journey under your ticket may be made,


2) or the seasonal termination of the service on which that ticket permits you to travel. For promotional and other tickets, the date specified as the last date for travel by the applicable Special Conditions. For the avoidance of doubt,

if your ticket does not have a last date for travel stated in any applicable Special Conditions, then the last date for travel will be the same as for Open and Standard tickets. Reduced fares will normally be subject to restrictions as to the dates and services on which they may be used.

(c) Expiry of your ticket: When your ticket expires, it is no longer valid for travel. However, if your ticket expires during any journey you are making, then if your ticket was valid at the time your journey commenced or should have


commenced, its validity will be extended to allow you to complete your journey. (d) Ownership of Ticket: Your ticket remains our property at all times and if a ticket is defaced, damaged or tampered with, or lost, it is not valid for travel.

We reserve the right to refuse to issue a replacement ticket in such circumstances. In the event of a ticket being lost or stolen a replacement must be purchased.

2.5 Seat reservations: Once you have bought a ticket it is valid and reserved for the dates indicated;


(a) Requirement for a seat reservation: Unless otherwise permitted by your ticket, or you have a standby ticket, you are not entitled to travel on any service unless you have reserved a seat on that service.

When purchasing a Eurolines Pass or Mini Pass ticket you must make a reservation for the first journey permitted by your ticket.

(b) Right to make seat reservations: Unless your ticket states otherwise, you are entitled to reserve a seat on any service on which your ticket permits you to travel. If you have a standby ticket, you are not entitled to make any reservations, and are not guaranteed travel on any service.


(c) Open returns, Eurolines Pass, Mini Pass. Making seat reservation: If you wish to reserve a seat on a particular service, you must make the reservation no later than 48 hours before your required departure date, and in relation to some services

or in the high season, no later than 4 days before your required departure date. Please refer to our published timetables for information on reservation periods for particular services. We shall not be obliged to make a reservation for you on a service after that date.

All reservations are subject to availability of seats on the service for which you request a reservation, and you will not be given a reservation if no seats are available on the service.


A reservation of a seat does not guarantee you a particular seat on a coach, and we may alter the seat which is assigned to you at any time.

(d) Cancelling or changing seat reservations: Please refer to Condition 2.6(c). (e) Administration charge: We will make a reasonable administration fee for changing, cancelling or making any reservation.

2.6 Amendments to your ticket: (a) Permitted amendments: Subject to any Special Conditions applicable to certain tickets, you may request the following amendments to your ticket once it has been issued:


an amendment to the type of ticket (such as from a reduced to a Open or Standard fare); an amendment to the period of validity of the ticket (but to a date no later than the maximum period of validity of your ticket as set out in

Condition 2.4(b)); and an amendment to the destination(s) of the ticket (provided that you still travel on the same service and not any other service). NOTE: You are not entitled to request amendments to multiple journey tickets, other than the Eurolines Pass or Mini Pass tickets.

(b) Time limit for making alterations: Except for reduced fare and other promotional tickets, if you wish to make any amendments, you must request these amendments by no later than 60 minutes before check-in closes, or if there is


no check-in, at least 60 minutes before the departure of the service on which you are to make the first journey permitted by your ticket, otherwise the amendment will be treated as a cancellation and issue of a new ticket.

NOTE: You are not entitled to request amendments to advance purchase or other reduced fare or promotional tickets later than the last date on which the ticket is capable of being booked, and if you wish to make a change later than that date,

we will charge you an upgrade fee Amendments cannot be made to promotional ‘Funfare’ tickets which can only be purchased online.


(c) How amendments may be made: Amendments to tickets may only be made by our offices or agents or those of National Express Limited or any other Eurolines partner carrier A reasonable administration fee (currently ÂŁ5.00) will be charged for amending a ticket.

(d) Effect of amendment: An amendment to a ticket shall constitute an amendment to our contract with you. If the published fare payable for the ticket as amended would be more than the fare already paid for that ticket, then an

additional fare will be payable for the difference, but the fare already paid by you will not be refunded except in accordance with any refunds expressly allowed under these General Conditions of Carriage.


(e) Upgrading: Advance purchase and other reduced fare tickets may be upgraded to Open or Standard tickets up to 30 minutes before check-in closes for, or if there is no check-in, at least 30 minutes before the departure of, the first service

on which your ticket permits a journey, by payment of the difference between the reduced fare paid and the Open or Standard fare at the time of upgrade, plus our reasonable administration fee.

2.7 Bookings: Eurolines will charge a reasonable fee for bookings and reservations for all fares. In addition, bookings and reservations made with our UK offices or agents for travel commencing


outside the UK will be subject to an additional reasonable administration charge. Our published fares are for travel commencing in the UK. Due to currency fluctuations these may differ from fares for travel commencing outside the UK.

2.8 Our right to charge an additional fare: We may charge you an additional fare for your ticket by notice to you at least 4 days before you are booked to travel on any service, or in any other case by 4 days notice in writing at any time.

If we ask for an additional fare, your ticket will cease to be valid for travel until you pay that additional fare. If you do not agree to pay that additional fare, you may cancel your ticket by informing us at least 48 hours before you are to


travel, in which case we will refund a reasonable amount of the fare you paid for your ticket relating to any unused portions or unexpired periods of validity of your ticket.

3. CARRIAGE BY OTHER CARRIERS 3.1 Where you have a separate contract with that other carrier: (a) Where a ticket specifically includes carriage by another carrier: If any journey permitted by your ticket is

for or includes travel on a service provided by a carrier other than ourselves, then we contract with you as agent for that carrier, for the purposes of that journey, and the carriage contract for that service will be between you and that carrier,


and be on and subject to the terms and conditions of carriage of that carrier notified to you or otherwise published by that carrier.

(b) We may arrange carriage by another carrier: We may at any time arrange for you to be carried for any part of a journey or service by a carrier other than us. For this purpose you appoint us as your agent with authority to negotiate

and conclude a contract for that carriage between you and that carrier. We will use reasonable endeavours to negotiate a fair and reasonable contract on your behalf, and we shall be considered to have made a fair and reasonable contract if


the contract for carriage with that carrier is made on the published conditions of carriage of that carrier, or on conditions similar to these General Conditions of Carriage.

3.2 Where you do not have a separate contract with other carrier: (a) Carrier will be treated as our sub-contractor: If you are carried by any carrier other than ourselves for all or any part of a journey or service, and you do not have a contract with

that carrier, then that carriage shall be considered to have been provided by the carrier on our behalf as our sub-contractor, and these General Conditions of Carriage shall apply to all such carriage.


(b) Carriage by ferry etc: Where any journey includes carriage of you and the coach you are travelling in by rail or ferry, then these General Conditions of Carriage shall continue to apply to us in relation to the coach you are travelling on,

but we shall have no liability in respect of any act, default or delay in relation to the train or ferry on which the coach is being carried.

3.3 Liability in relation to carriage by another carrier: (a) Liability of other carrier: If you have a separate contract for carriage with any carrier, then we shall have no liability to you if that carrier fails or delays in carrying you, or for


any other act or omission of that carrier, and you shall make your claim for any loss or damage you suffer against that carrier.

(b) Our liability for the other carrier: If we do have any liability to you for any act, omission, negligence, or default of any other carrier (whether or not you have a separate contract with that carrier) then our liability to you shall be

as if we had carried you on and subject to these General Conditions of Carriage and that carrier were our sub-contractor.


(c) Your liability to the other carrier : Where you are carried by any other carrier for the whole or any part of a journey, you shall owe your obligations under these General Conditions of Carriage and any Special Conditions to that carrier as

well as us, and that carrier shall be entitled in common with us to the benefit of any rights, remedies or limitations of liability which we have set out in these General Conditions of Carriage and any applicable Special Conditions.

4. PASSENGER RESPONSIBILITIES 4.1 You must check your ticket: You must check your ticket for errors as soon as you receive it, and bring any errors to our attention in accordance with the following rules:


(a) Tickets issued in person: If your ticket was issued to you in person from our offices or agents, then you should check your ticket at that time and bring any errors immediately to the attention of the person who issued the ticket to you.

(b) Tickets delivered by post or otherwise: If your ticket was delivered to you by post or any other method, then you must inform us of any errors no later than 48 hours after you receive your ticket (on 08717 818 177) and in any event prior to the stated departure time of the service.

(c) If your ticket is purchased on line or from one our ticket machines, you must check the details before payment is made. You will not be permitted to make any amendments to the e-ticket or correct any errors in its details once the ticket has been booked.


(d) If you purchase an m-ticket you must check at the time of receipt that the text message on your mobile phone screen shows the correct date and time for your journey and contact us immediately if it is incorrect.

(e) If you have been given a reservation number to quote to the driver you must ensure that you record your journey times and dates at time of purchase and have your original ticket available for inspection.

If you fail to inform us of any errors at the required time, then your ticket will be assumed to be correct. We will correct any ticket which contains any errors which were not reasonably apparent, if you tell us about those errors as soon


as reasonably possible after you notice them, and you give us reasonable justification for saying that an error was made.

4.2 You must travel with your ticket: You must take your ticket with you whenever you travel on a service, and you must produce your ticket for inspection when asked. If you do not take your ticket with you when you travel, or do not

produce your ticket when asked then you will be considered to have travelled without a ticket. If you do not have a ticket when boarding, and subject to seats being available, an Open or Standard fare ticket must be purchased from the driver.


NOTE: If you have purchased your ticket with a discount card, you must take the discount card with you whenever you travel on a service and must produce it with your ticket for inspection when asked.

If you fail to produce your discount card, you will be obliged to pay the full Open or Standard fare.

4.3 You must travel with a valid ticket: (a) Travel without a valid ticket: You must travel with a valid ticket. You will be considered to have travelled without a valid ticket if you travel without a ticket at all, or you travel


with a ticket which you are not entitled to, or you travel without a ticket which you have purchased or which has been purchased for you, or you travel on any service on which your ticket does not permit travel, or you travel in breach of the

General Conditions of Carriage or any Special Conditions applicable to your ticket, or you travel after the expiry date of your ticket, or you travel further than your ticket permits, or you travel with a ticket which is declared by these General Conditions of Carriage or any Special Conditions to be invalid.

(b) Effect of travelling without a valid ticket: We will not allow you to board a service if you do not have a valid ticket or fail to purchase one from the driver* (*only available on certain services).


If you do travel on any service without a valid ticket, you shall leave the service when asked, and we may remove you from the coach if you refuse, unless you immediately purchase a valid ticket for your journey and you pay the

Open or Standard fare for the journey which you are making as specified by the driver. If you are using a discount ticket which is not valid for that service because you are using it on the wrong day or at the wrong time, you must pay

an excess fare up to the amount of the Open or Standard fare for the journey you are making. We may charge you a reasonable administration fee for issuing any ticket and charging any additional fare.


4.4 YOU MUST TAKE CARE OF YOUR TICKET. (a) LOST TICKETS: WE WILL NOT REPLACE YOUR TICKET IF IT IS LOST, MISLAID OR STOLEN. YOU WILL BE REQUIRED TO PURCHASE A NEW VALID TICKET TO ENABLE YOU TO TRAVEL.

(b) SPOILED TICKETS: IF YOUR TICKET IS SPOILED OR TAMPERED WITH, IT WILL BE INVALIDATED, AND IF YOU TRAVEL WITH IT, YOU WILL BE CONSIDERED TO HAVE TRAVELLED WITHOUT A TICKET. IF YOUR TICKET IS SPOILED OR TAMPERED

WITH BEFORE YOU TRAVEL, THEN WE MAY REPLACE YOUR TICKET IF YOU ASK FOR A REPLACEMENT A REASONABLE TIME BEFORE YOU ARE TO TRAVEL, AND YOU PROVIDE US WITH PROOF OF YOUR


PURCHASE, YOUR IDENTITY, AND A REASONABLE EXPLANATION AS TO WHY YOUR TICKET WAS SPOILED OR TAMPERED WITH. WE MAY REFUSE TO REPLACE YOUR TICKET IF IT IS REASONABLE TO DO SO. WE WILL CHARGE YOU A REASONABLE ADMINISTRATION FEE FOR REPLACING YOUR TICKET.

4.5 You must bring your travel documentation: (a) Travel Documentation: YOU MUST ENSURE THAT YOU TRAVEL WITH A VALID PASSPORT OR RECOGNISED NATIONAL EU IDENTITY CARD, AND A VISA FOR EACH COUNTRY THAT YOU WISH TO ENTER IF REQUIRED BY THAT COUNTRY.

You are responsible for obtaining all essential travel documentation that you require and must have it with you when travelling on any service. This documentation includes proof of your identity; authorisations and permits


which you are required to have to enter, remain in and leave the countries from, through or to which you are travelling, including a valid passport and visas; and any other documents required by the law of the countries concerned.

You are responsible for complying with all laws of any countries from, to or through which you are travelling.

(b) You must permit your travel documentation to be inspected and copied: You must produce your travel documentation for inspection when asked by us, and you must submit to security checks by any governments, officials, or other carriers.


You permit us to take and retain copies of your travel documentation or otherwise make a record of your travel documentation.

(c) Failure to produce or travel without valid documentation: If you do not produce your travel documentation when asked, or refuse to submit to any inspection or security check, or are refused exit from or entry to any country through which

a service passes, or you present any documentation which reasonably appears to be insufficient, or which appears to be invalid or fake, or there is a reasonably apparent falsity or dissimilarity between you and the photographs shown in any


documentation provided by you, then we shall be entitled to refuse you further carriage, remove you from any coach, and to cancel and confiscate your ticket and any documentation you have provided. In such case, we shall have no liability to

you or obligation to refund any fare, and you shall be responsible for making your own way to your destination or back to where you travelled from. If we are required or liable to pay any fines or other costs (such as the cost of returning you

to any place) as a result of your having incorrect or invalid travel documentation, or being refused exit from or entry to any country, you shall pay to us on demand the amount of any such fine or costs.


(d) We will not be held responsible if you are removed from any service by any government agencies.

4.6 You must make sure you are on the correct service: You are responsible for making sure that you meet any service on which you are travelling at the relevant boarding point and for getting-off the service at the right destination.

4.7 You must check-in prior to departure: (a) Check-in at major departure terminals: You are required to check in 1 hour before boarding a service at the appropriate point indicated at the place of departure.


The check-in closes 15 minutes before the timetabled departure time for the service.

(b) Departure at intermediate stops: You should arrive at the boarding point for a service at least 30 minutes prior to the timetabled departure time for that service.

(c) Effect of late arrival or check-in: We may give your seat to another passenger if you arrive later than the scheduled check-in time, in which case you will be considered to have missed the service.


We shall not be liable to you if you miss any service as a result of your late arrival, and shall not be obliged to hold up any service to wait for you, or to provide a seat on any other service, if you miss a service.

4.8 You must allow sufficient time for connections: You must allow plenty of time for a service to arrive in time to connect with any of our other services, the services of other carriers, or other forms of transport provided by other carriers on which you are planning to travel.

We recommend that you allow at least 60 minutes between arrival and check in time for onward journeys. Other Forms of Transport: You must allow plenty of time for a service to arrive in time to connect with other forms of transport


provided by other carriers on which you are planning to travel. Where such other form of transport involves air travel we recommend you allow at least 180 minutes between the scheduled coach arrival time and your flight departure time.

Passengers who do not allow 180 minutes between coach arrival and flight departure do so at their own risk and Eurolines (UK) Ltd shall not be liable for any expense incurred as a result of any missed connection.

Transferring between coaches: If you have to change from one coach to another you will be responsible for transferring yourself and your luggage between coaches, unless other arrangements have been made.


4.9 Seat Belts: You are required by law to wear the seatbelt provided at all times whilst seated. This also applies to wheelchairs. You may still use the toilet facilities but must refit the seatbelt after returning to your seat.

It is the responsibility of the customer to ensure that they comply with this requirement.

4.10 Mid-journey refreshment breaks: If a short halt is made on a service for toilets or refreshments, you must return to the coach punctually within the time allowed for the halt. We shall not be obliged to hold up the coach to


wait for you, and we shall not be liable to you if you miss the coach because you return later. We will not reimburse any additional costs you may incur as a result of you missing the coach.

4.11 Joining and leaving a service: You may not board or leave any service except at the starting or finishing point of your journey, save for any short meal or refreshment break permitted in Condition 4.10 above.

4.12 Breaks in your journey: You may not break any journey permitted by your ticket except where there is serious delay. If after you commence a journey, you are prevented from travelling further by reason of illness, we may at our sole


discretion permit you to break your journey, and to resume your journey on the next service which has available seats after you become fit to travel again.

4.13 Breach of conditions applicable to your ticket: If you fail in a material respect to comply with any condition that governs your ticket, we may cancel the ticket, and refuse you further carriage, without any obligation to refund the fare or other liability to you.

4.14 Customs and Immigration (a) Immigration Checks: Where a coach is required to stop at any immigration, passport or customs check-point, the coach will wait for a reasonable period to enable all normal checks


to be carried out. However, the coach will not be obliged to wait for any passengers who are detained or delayed for any reason, and will be entitled to depart after that reasonable period leaving any detained or delayed passengers behind.

Any luggage belonging to any passengers left behind will be at the risk of those passengers and we will not be liable for any loss or damage to that luggage.

(b) Baggage Checks: Where your luggage is removed from a coach for customs checks, you will be responsible for getting your luggage back from those checks or any carousel to the luggage compartment of the coach.


(c) Other border checks; Where we or you are required under any applicable law to provide details of your name, address, and other information concerning your identity, and your

journey and its purposes, you shall as a condition of your travel with us, promptly comply with all such law and co-operate with us in complying with such law.

(d) Other border requirements: You are advised that when crossing any borders or check-points, further requirements may be applied by the countries you are leaving or entering, including possibly unofficial or corrupt requirements,


such as the imposition of any taxes or other payments by border control officials. We accept no responsibility or liability for such requirements, or for any delays or other problems caused by such requirements, and you expressly agree that

this is a risk you freely assume as condition of travelling on our services.

4.15 Emergency Contact: In emergencies we recommend that you call the helpline telephone number displayed on the ticket: (00 44) 845 543 6681


5. EUROLINES RESPONSIBILITIES 5.1 Our obligation to carry you: It is our obligation to carry you and your permitted luggage on the journeys permitted by your ticket, on and subject to these General Conditions of Carriage and any Special Conditions.

We will make reasonable efforts to carry you with the minimum discomfort and inconvenience. For busy services, at times of high demand, or when a coach in our normal fleet is not available, we hire replacement, standby, additional or duplicate coaches from third parties.

These coaches may not bear our livery, but they will have a Eurolines identifier in the window to identify them. These coaches also may not be to the same standard of comfort or leg-room or have the same facilities as our normal fleet.


5.2 We do not carry animals: Please note that we do not carry dogs or other animals (other than guide dogs or hearing dogs accompanying registered blind or deaf persons, you must ensure that you have the relevant documentation to enable your dog to cross international borders).

5.3 Timetable of Services: The published running times of any service are only stated approximately. We do not guarantee that any service will start or arrive at the published time or that any service will connect with any other service shown

as a connecting service. The timing of individual services can be affected by events outside of our control such as road works, traffic incidents, unforeseen congestion etc. but we will use reasonable endeavours to minimise any disruption to your journey.


In the event that our services are delayed or cancelled we will endeavour to notify you of the delay and any alternative timetable as soon as reasonably practicable.

5.4 Our right to cancel: We reserve the right to alter any timetables or suspend, cancel or withdraw services, or terminate a service once it has commenced, without notice whether before or after you have reserved a seat on the service, and to substitute an alternative service.

5.5 Our liability for cancellations and withdrawals of services: (a) Our liability is limited to what is stated in these Conditions: Except as provided in these General Conditions of Carriage, we shall not be liable for any loss, damage, liability,


or cost suffered by you as a result of any cancellation or withdrawal of any service by us, or any delay to any service, or termination of any service, for any reason (including our breach of contract or negligence).

(b) No liability if you have no reservation: If we cancel or withdraw a service before it has commenced and you do not have a seat reserved on it, we shall have no liability to you.

(c) Cancellation before service has begun: If we cancel or withdraw a service before it has commenced, otherwise than due to a circumstance beyond our reasonable control, and you do have a seat reserved on it, our liability will be at our option to:-


(i) carry you on another service with available seats and where necessary extend the validity of your ticket;

(ii) make suitable alternative arrangements to carry you to your destination on another coach, or other mode of transport as we deem fit; or

(iii) cancel the ticket, and allow you to claim a refund of the full amount of the fare, if no portion of the ticket has been used, or if the outward part of a return ticket has been used, 50% of the fare.


(d) Cancellation after service has begun: If a service on which you are travelling commences and is terminated before reaching your destination, other than for a reason outside our control, our liability will be at our option to:-

(i) make suitable alternative arrangements to carry you to your destination, such as another service, carrier, coach, train, private car, or taxi, which you shall not unreasonably refuse; or

(ii) provide a substitute coach, which may lack all of the advertised facilities; or


(iii) pay to you the reasonable cost which you incur in making suitable alternative arrangements yourself to get to your destination, but not more than the cost of reasonable surface transport to your destination.

(iv) provide overnight accommodation until service can resume.

5.6 We have no liability for circumstances beyond our control: We shall have no liability for any delay or failure to carry you, or for breach of contract, where caused by a circumstance beyond our reasonable control.


The following shall be considered to be circumstances beyond our reasonable control: war or threat of war, accidents causing delays on the service route, exceptional severe weather conditions, fire and/or damage at a station, compli-

ance with requests of the police, customs or other government, officials and security services, deaths and accidents on the road, vandalism and terrorism, unforeseen traffic delays, strike/ industrial action, riot or local disturbance or unrest,

problems caused by other customers, the coach being held or delayed by a police officer, customs official or governmental official, approval of relevant governmental department of the countries concerned being refused on grounds of national


security etc, bankruptcy, insolvency or cessation of trade of any carrier used by us including cross-channel carrier, and other circumstances affecting passenger safety.

5.7 Our maximum liability to you: Our maximum liability to you for any loss, damage or liability (including, but subject to the limitation set out in Clause 7.11, for loss or damage to your luggage) which you may suffer or incur as a result of our failure to carry you, our delay in carrying you, breach of

our contract to carry you, our negligence in connection with carrying you, or the deliberate or negligent acts or omissions of any of our officers, employees, agents, representatives or sub-contractors, shall be limited to ÂŁ1,000 in aggregate for all such losses, damage and liability.


5.8 Death and Personal Injury: We do not exclude or limit our liability for death or personal injury resulting from our negligence. Where you deal as a consumer, we do not exclude your statutory rights.

6. REFUNDS - In order to qualify for a refund as described below you must first cancel your ticket. 6.1 What refunds are allowed: You are not entitled to cancel your ticket and we shall not be obliged to refund to

you any fare for your ticket in any circumstances, except for any refunds expressly allowed in these General Conditions of Carriage or any Special Conditions. We will not give any refund in respect of a multiple journey ticket unless agreed in the Special Conditions for that multiple journey ticket.


REFUNDS WILL NOT BE GIVEN FOR REDUCED FARE TICKETS UNLESS STATED IN THE SPECIAL CONDITIONS FOR SUCH FARES.

6.2 Refunds where you do not wish to use the ticket: If you do not wish to use your ticket, your ticket is for a single or return journey (and not a multiple journey ticket) and a

refund is not prohibited by any Special Conditions, we will make the following refunds in relation to the fare you paid for that ticket (subject to the conditions for refunds set out Condition 6.4 below):-


(a) Where cancellation is made at least 48 hours before your first journey: If you have not yet made the first journey permitted by your ticket, and your claim for a refund is made no later than 48 hours before the time of departure of your first

journey, we will refund 75% of the fare you paid for a single journey, or return journey ticket.

(b) Where cancellation is made less than 48 hours but not less than 6 hours before your first journey: If you have not yet made the first journey permitted by your ticket, and your claim for a refund is made less than 48 hours before but no


later than the time of departure of your first journey, we will refund 50% of the fare for both single and return journey tickets.

(c) Lost or stolen tickets: If your ticket is lost or stolen, and you purchase a new ticket to replace that lost or stolen ticket, then if you later find your lost or stolen ticket, we will refund 88% of the fare you paid for that lost or stolen ticket, subject to the conditions in Clause 6.4.

NOTE: Note that if the Special Conditions for an advance purchase ticket or other reduced fare permit refunds, no refund will be available later than the last date on which the ticket is capable of being purchased prior to your first journey.


6.3 Delay or Cancellation: Permitted refunds for delays and cancellations to any services are set out in Condition 5.5.

6.4 General rules for refunds: In any case where we agree to or are obliged to provide a refund, we will only give you that refund on the following conditions:-

(a) You must make the refund claim: You must make your claim for a refund yourself and if asked you must provide reasonable proof of your identity and purchase.


If you have a ticket that covers more than one person, the claim for a refund must be made by all of those persons at the same time. You are only entitled to a refund if you have paid the fare that is being refunded.

(b) Where you must make the claim: You must make your claim for a refund by writing direct to the Refunds Department, Eurolines, AW House, 6-8 Stuart Street, Luton, LU1 2SJ or any other advertised address.

(c) Time Limits: Your claim for a refund must be made in the times stated in these Conditions, and if no time is stated, no later than 30 days after the date on which you were booked to travel your return or other final journey on your ticket,


or if you had not booked your final journey, the last date on which your ticket is valid for travel.

(d) Illness: If due to any medical reason you were unable to claim a refund within the time allowed, we will still give that refund if you can provide proof of your inability (such as a medical certificate).

(e) You must return your ticket: When making your claim for a refund, you must return your ticket to us no later than 28 days after you cancelled your ticket and made your claim for a refund. We will not be obliged to give you a refund until we have received your ticket.


(f) Refund charge: We will make a reasonable administrative charge for giving a refund and cancelling your ticket except if the refund was made because of a cancellation or withdrawal of a service. We may deduct from the amount of any refund,

any amount which we are entitled to charge for giving that refund. Currently the administrative charge is the percentage of the ticket price which we withhold when giving a refund under Condition 6.2.

(g) Effect of refund: If we give you a refund, then your ticket will be cancelled, and we shall have no further obligation to carry you under that ticket.


7. LUGGAGE 7.1 Permitted luggage: We will carry your luggage on and subject to these General Conditions of Carriage and any applicable Special Conditions. You are allowed to take onto a

service one or two medium sized suitcases or rucksacks (of no more than (h)70x (w)30 x (d)45 cm in size and 30kg in total weight but no more than 20kg per single item), and one small piece of hand luggage The permitted luggage

varies for different services, and you should refer to the published timetable for a service or our other publications for details of the permitted luggage for a service. For this purpose, hand luggage means something that is capable of


fitting in an overhead luggage rack or under seats. We shall not be obliged to carry luggage in excess of this allowance. If we agree to carry any particular luggage on any journey this does not mean that we have agreed to carry that luggage on any subsequent journey you make.

Fragile items such as electrical goods, portable televisions, and radio will only be carried if they are of reasonable size and securely fastened. If a service accepts folding bicycles (full size bicycles are not permitted) then that folding

bicycle will form part of the luggage allowance stated above, so that if you bring a folding bicycle then you will only be entitled to bring 1 suitcase or rucksack, rather than the 2 stated above : i.e. you may have 2 cases, or 1 case and a folding bicycle.


7.2 Prohibited contents: (a) Prohibited luggage: We are not obliged to carry any of the following items of luggage, and you may not bring them onto any coach without our permission: any weapons, drugs

or solvents (other than medicines), live or dead animals, fish or insects, battery powered wheelchairs or disabled scooters, prams, non folding pushchairs and folding bicycles (unless stated in any timetable or publication for a service), skis and

surfboards, or any other items or substances which we are not permitted to carry under the law of any country through which any service may pass, or on any form of transport on which you are travelling, or which are in our opinion unsafe,


or may cause injury or damage to property, items, or which are considered by us to be unsuitable for carriage by reason of their weight, size, shape or character, or which are fragile or perishable, or items with sharp or protruding edges.

(b) What happens if you take prohibited luggage: If you take any of these items onto any coach, we may remove them from the coach immediately on discovery, and leave them outside the coach, wherever they may be situated.

If you have any doubts as to whether we will carry any particular item, you should obtain our written confirmation before purchasing your ticket. If you take any prohibited items of luggage onto a coach or into a station,


we shall not be liable for any loss or damage occurring to such items for any reason whatsoever.

7.3 Restricted Stops: There are some stops where for safety reasons we are unable to load and unload luggage. Such stops are shown on our published timetable leaflets. At these stops only hand luggage is permitted.

7.4 Packing and identification of luggage: You must pack all of your luggage safely and securely, and lock and fasten it, with a view to protecting your luggage from loss, damage or interference, and to protecting any other property on a coach from being damaged by your luggage.


If a service accepts folding bicycles, then these must be specially packed in a tough padded bag or hard case designed for the purpose, so as to ensure protection of the folding bicycle and to prevent other luggage from being damaged by

the folding bicycle; a flimsy cover or dust cover is unacceptable. You must attach to your luggage suitable labels identifying you as the owner of the luggage and your destination, including any tag we provide at check-in, and in any event

all luggage which is given into our custody should be clearly and appropriately labelled and include a contact address and telephone number. We will not be obliged to carry any luggage that has not been properly packed or labelled.


7.5 Inspection of luggage: We shall be entitled to inspect all of your luggage, and to search your person, on request, for the purpose of ensuring compliance with the above requirements.

We shall not be obliged to carry you or your luggage, and shall be entitled to remove you from any coach, if you refuse to submit to a search.

7.6 Storage of luggage: All luggage other than hand luggage will be stored in any hold or other storage compartment on the coach, and not in the passenger compartment of the coach.


7.7 Getting the luggage onto a service: You are responsible for getting your luggage onto and off a coach. Our drivers are not responsible for lifting your luggage on or off coaches and any decision to do so on a journey is at the discretion of the driver.

It is your responsibility to see your luggage put on and taken off a coach, or checked-in at any station where check-in arrangements apply. Except for any luggage stored in the hold of a coach, you must also look after your luggage at

all times, including at any station and your hand luggage whilst on a coach.


7.8 Small valuables and important items: Small valuable items should not be stowed in the luggage hold under any circumstances but should be taken on board a coach as hand luggage.

Small valuable items includes money, medication, jewellery, preciousmetals, laptop computers, personal electronic devices, negotiable papers, securities or other valuables, business documents, passports, visas, tickets and identification documents.

Small valuable items may be placed in the overhead racks or under your seat, but should not be left unattended by you. Where possible, small valuable items should be carried on your person.


7.9 Left and lost Luggage: (a) Our liability for left luggage: If you leave behind or lose any of your luggage on a coach or at a station we will not be liable for any loss of or damage to that luggage for any reason whatever, except as stated in Conditions 7.9(b) and Š below.

(b) We will store left luggage: If we find any of your luggage on a coach or at a station, we will store it at such location as we may decide, and we will take reasonable care of that luggage. We may charge you a reasonable administration fee for the storage and return of your left or lost luggage.

(c) Our right to dispose of left luggage: If you have not collected your left or lost luggage within 1 month of our receiving or finding it, we may dispose of your luggage in any manner we wish, including by destruction or sale, and we shall be entitled to keep any sale proceeds.


We shall be entitled to open and examine any left or lost luggage. If there are any items which we consider are dangerous or perishable or otherwise unsuitable for storage, we shall be entitled to dispose of those items immediately.

(d) You must hand over lost luggage of other people: If you find any property of any other person on any coach or at any station, you must hand it over to us immediately. If you find any property on any coach you shall hand it over to the coach driver where possible.

7.10 Notification of loss or damage: If during any journey you should lose any of your luggage or any of your luggage is damaged you must notify a member of our staff as soon as possible after you discover the loss or damage.


You must confirm any loss or damage of your luggage within 72 hours after the end of your journey by writing to the Lost Property Department at Eurolines, Victoria Coach Station, 180 Buckingham Palace Rd, London SW1W 9TQ or any other

advertised address for the purpose. If you do not notify us of any loss or damage to your luggage as required, then we will not be liable for that loss or damage.

7.11 Our liability for loss or damage to Luggage: Your luggage shall be at your risk at all times, and we will only be liable for any loss of or damage to your luggage caused by our negligence.


Our maximum liability to you for any loss of or damage to your luggage, whether for breach of contract, breach of any duty of care in relation to the luggage, our negligence, or any deliberate or negligent acts of any of our employees,

agents or representatives, shall be limited to ÂŁ500 for all such loss or damage. You should insure your luggage with reputable insurers against all usual and normal risks of loss or damage, to the full replacement value of the luggage, with no excess.

8. PASSENGER BEHAVIOUR 8.1 Required behaviour and prohibited behaviour: You shall behave in a reasonable, sensible and lawful manner on a coach and at any station, comply with any request from a member of staff concerning the availability of certain seats


reserved for disabled passengers, use mobile phones considerately with the comfort of other passengers in mind, and you shall not: be abusive or threatening to any staff or any other person; or conduct yourself in a way which may

endanger yourself, any coach or station or any person or property on board any coach or at any station; or obstruct any driver, crew, officer or staff in the performance of their duties or fail to comply with their instructions;

or behave in a manner which causes discomfort, inconvenience, damage or injury to other persons; or obstruct or allow any of your luggage to obstruct any aisle or emergency exit; or play any radios, cassette or CD players, personal stereos,


musical instruments or radio or electronic devices that are audible and distracting or annoying to any person or which interfere with or render less audible any public address system or other equipment;

or take onto any coach or into any station any alcoholic drinks or drugs (other than medicines) for the purpose of consuming them, or consume them on any coach or in any station, or consume or take any hot food onto the coach,

such as chips or other takeaway foods, or board any coach whilst under the influence of alcoholic drinks or drugs; or smoke; or board any coach whilst you are seriously ill or suffering from any serious contagious illness.


8.2 Consequences of bad behaviour: If you fail to comply with any of the behaviour rules in Condition 8.1, or we have reason to believe you may continue any conduct in breach of those behaviour rules, we shall be entitled to restrain you,

remove you from the coach or station, refuse you further carriage, cancel your ticket without refund, and take any other measures as we consider necessary to prevent continuation of such conduct.

8.3 Our liability for behaviour of other passengers: Whilst we will use our reasonable efforts to control the behaviour of other passengers on a coach or at a station, we will not be liable to you for any act or omission of any other passenger on a coach or at a station.


9. GENERAL 9.1 Governing Law: Your ticket, the contract with us to carry you, and any carriage we provide to you shall be governed by English law, and the English courts shall have exclusive jurisdiction.

However, if a journey you are making commences and terminates wholly within Scotland, then your ticket, your contract with us to carry you, and any carriage we provide to you,

shall be governed by Scottish law, and the Scottish courts shall have exclusive jurisdiction.


9.2 International conventions and consumer rights: If any law which governs or applies to your ticket, your contract with us, or your carriage by us, sets out any compulsory minimum rights or remedies or compulsory terms for carriage

contracts, whether by road, rail, air or sea, which may not be excluded or limited, then such rights, terms and remedies shall prevail over any conflicting terms of your ticket, these General Conditions of Carriage and any Special Conditions.

9.3 Severability: Each of the provisions of these General Conditions of Carriage shall be separate and severable. Should any provision be invalid or unenforceable, it shall be severed from these General Conditions of Carriage,


and the remaining provisions of these General Conditions of Carriage shall continue in full force and effect and be amended as far as possible to give valid effect to the intentions of the parties under the severed provision.

9.4 Your personal data: Your personal data (including details of and copies of your travel documentation) given to us by you or our agents or representatives may be kept on record by us, and used and disclosed by us for the purposes

of administering your ticket, purchasing tickets for your carriage by carriers other than us, making seat reservations for you for travel on any service, administering, performing and exercising any rights under your carriage contract with us,


these General Conditions of Carriage and any Special Conditions, facilitating emigration/immigration and exit/entry to and from any country, and complying with any legal obligations we may have to make available such data to

government agencies or other persons in connection with your travel. In carrying out this purpose, we may transfer your personal data to other countries, and disclose your personal data to our own offices, our agents and

representatives, sub-contractors, government agencies, and any other carriers. You consent to this receipt, use, disclosure and transfer of your personal data.


9.5 Amendments and waivers: None of our employees, agents, or representatives, has authority to alter, modify or waive any provision of these General Conditions of Carriage or any Special Conditions.

9.6 Third Party Rights: Unless otherwise stated in these General Conditions of Carriage, no person other than you and us shall have the benefit of or be entitled to rely upon or enforce any term of these General Conditions of Carriage or

any other term of the contract to carry you and the Contracts (Rights of Third Parties) Act 1999 shall not apply.


ADDITIONAL CHARGES Please note that we will make certain additional charges in addition to the published fare. The current rates per person for these charges are set out below:-

A. Booking fee for all tickets: £4.00 B. Administration charge for making, changing or amending any reservation: £5.00 C. Administration charge for changing or amending any ticket: £5.00.

D. Administration charge of for upgrading a ticket: £5.00. E. Administration charge for refunds (where we are not at fault): a percentage of the fare as set out in Condition 6 below.


NOTE: When processing an amendment the difference between the original fare and the fare for the new chosen date of ticket will be applied. These charges are non-refundable unless your ticket is cancelled due to our fault.

Eurolines may amend the amounts of these charges at any time, and will inform you of any changes prior to or at the time you make a booking or reservation. Eurolines partners in

Europe may make no charge or a different charge in the same circumstances.


10. TERMS OF TRAVEL 10.1 Regular stops In connection with pauses and ferry crossings, it is the responsibility of the passenger to return to the coach on the announced time.

If the traveller is not back in due time, Eurolines will not be liable for the passenger’s further transport and extra expenses.

10.2 Smoking/Alcohol Neither coach drivers nor passengers are allowed to smoke on board the coaches. It is also not allowed to consume or bring alcohol into our buses nor to travel drunk, the driver has in


this case the right to refuse access on the bus. These tickets will not be refunded or altered.

10.3 Change of coach Change of coaches may take place on Eurolines’ services. Please ask your sales person.

10.4 Passports/Visas All passengers must have a valid passport and visa. If a passenger is detained for passport examination, the coach will not wait, as it must observe the timetable. Further transport will take place at the passenger’s own expense.


10.5 Liability Eurolines will not be liable for delays due to unforeseen conditions such as strikes, traffic blocks, bad weather, catastrophes or other instances of force majeure. In case of late arrivals,

Eurolines will not refund expenses for further transport, hotel accommodation etc.

10.6 Complaints All complaints must be in writing and should be addressed to the Eurolines office where the ticket was bought no later than 4 weeks after the journey. A response time of up to 7 weeks should be expected.


10.7 Responsibility for luggage Passengers are responsible for getting their luggage onto the correct coach in connection with loading and change of coach. Lost and damaged luggage will not be compensated.

Claims for compensation must be made to the passenger’s own insurance company. Eurolines recommends that all passengers take out special luggage insurance.

10.8 Change of coach Change of coaches may take place on Eurolines’ services. Please ask your sales person.


SPECIAL NOTICES: * Tickets purchased from other operators: Please note that if you have purchased any ticket which entitles you to travel on any of our services, but that ticket was not issued by us

or our agent, then you must make any complaints or claims to the operator from whom you purchased your ticket, as we will be carrying you as sub-contractor for that operator and will not have a contract with you.

This applies for example where you purchase a ticket from another European operator under the “Eurolines� brand. This notice does not affect any liability we may have for personal


injury, death, or loss or damage to property resulting from our negligence.

* Accommodation: Please note that these conditions do not apply to any accommodation which you purchase from us or any other person, in connection with any travel on our services.

* Loss of enjoyment: We are a scheduled coach service operator, and do not have any knowledge of your purpose of travel. We accordingly do not accept any liability for loss of enjoyment or other similar types of loss.


ENCOUNTERS ON THE BUS The bus is the cheapest form of long distance travel. It is also, in general, an uncomfortable, slow and monotonous form of travel. Long periods of time, sometimes more than a day, are spent by people in buses, where the rhythm of the day is determined by the bus company. A big part of your time traveling by bus across countries is spent waiting; waiting for the bus, waiting for the next stop, waiting to reach the final destination of the journey. The roadside landscape passes you by through the window, continuous and repeating itself, like slow-moving frames of a film. All persons traveling on a bus have, the moment they bought the ticket, agreed to the ‘General Conditions of Carriage’. This is a ‘hidden’ document and more often than not the traveller is not aware he or she has agreed to its contents. The document attempts to encompass the entire experience of travelling by bus. All aspects of the experience are translated into rules, responsibilities and obligations. In this way the bus company wants to avoid any liability. As an artist and graphic designer, I have observed and taken part in this ‘world’ for a period of several months. I have travelled 8,318 kilometres by bus through multiple European countries. I have registered the exact same subject described and defined in the General Conditions of Carriage. I have done this by means of photography, video and taking notes. In this book, the text in this ‘hidden’ document is placed in the foreground and given a main role in the picture story. In doing so the interference between a text, and the registration of the subject of this text is studied. In this case the text is the General Conditions of Carriage and the subject is travelling long distances by bus. By expressing this interference visually, this work is also an experiment in the use of the book as a medium.


BUS STOPS BELGIUM *ANTWERPEN Van Stralenstraat 22/24 wpostcode 2060

CROATIA CRIKVENICA Autotrans, Nike Veljacica 3

BORDEAUX Rue Terres de Bordes, Halte TBC ‘Terres de Bordes’ (on the side of Belcier of the station Saint Jean) Rue Charles Domercq 32

NOVI VINODOLSKI Autobusni kolodvor T.O. Mira, Kralja Tomislava bb

BRIVE LA GAILLARDE Halte STUB, front of cafetaria at the mall ‘Carrefour’

RIJEKA Autobusni kolodvor, Trg Zabica 1

CAHORS Boulevard léon Gambetta 15, front of café ‘Le Bordeaux’

BRUGGE Stationsplein, Halte 10 - postcode 8000

SENJ Autotrans, Ob. Kralja Zvonimira bb

*BRUSSEL CCN, Noordstation / Gare du Nord, Vooruitgangstraat / Rue du Progrès 80 postcode 1030

ŠIBENIK Autobusni kolodvor, Draga 14

*GENT Dampoortstation, Busstation De Lijn, perron 14 - postcode 9000 *LIEGE Parking Rue du Plan Incliné, Gare Guillemins postcode 4000 MONS Station, voor ingang - postcode 7000

SPLIT Autobusni kolodvor, Kneza Domagoja 12 Croatia Tours International (CTI) TROGIR Autobusni kolodvor Tur. agencija Atlas, Kralj Zvonimira 10 VARAŽDIN Autobusni kolodvor

BOSNIA HERZEGOVINA

ZADAR Autobusni kolodvor, Benkovacka bb Reisburo Autotrans, Ante Starčevića 2

BANJA LUKA Autobusni kolodvor Agencija Banja Luka

ZAGREB Autobusni kolodvor, Držićeva bb

BOSANSKA GRADIŠKA Autobuska stanica

CZECH REPUBLIC

BOSANSKI BROD Autobusni kolodvor

*BRNO Benešova tr, Hotel Grand, Halte 9

BOSANSKI PETROVAC Autobuska stanica

*PLZEN Centrální Autobus Nádrazí (central busstation), Husova tr. 61, Halte 1

BIHAC Autobusni kolodvor Stella Tours BUGOJNO Autobusni kolodvor, Sehitluci bb DERVENTA Autobuska stanica DOBOJ Autobusni kolodvor DONJI VAKUF Autobuska stanica, 770 sl. Brdske bb GRAČANICA Autobuska stanica

*PRAHA Autobusové Nádrazí Florenc, Krizíkova 6, Halte 4 + 5 Eurolines Touring Bohemia, Krizikova 2110 / 2b, loket 11-14

DENMARK AALBORG Busterminal, John F Kennedy plads AARHUS Busstation, Nordhavngade, Fredensgade 45

CHAMBÉRY Gare routière, Place de la gare, Peron 7 CHAMONIX Front Gare SNCF, Busparking DIJON Gare SNCF Dijon Ville, Busstation, Cour de la Gare, halte 11 GRENOBLE Gare routière next Gare SNCF, loket Eurolines, halte 1 of 2 *LILLE Boulevard de Leeds, Metro Lille Europe, Bushalte front of Building ‘ Le Leeds’ Eurolines Lille, Parvis St. Maurice 23 LIMOGES Avenue des Bénédictins next to Gare SNCF, Bus terminal LYON Gare routière Perrache, Centre d’échanges de Lyon Perrache, Niveau 1, Départ A - Lignes Internationales MARSEILLE Gare routière, Pôle multimodal Saint Charles, Rue Honnorat Eurolines, Allées Léon Gambetta 3 METZ Gare routière, Avenue de l’Amphithéâtre, Direction “Les Arènes”, Halte 17 MONTAUBAN Rue Salvador Alliende 17, Halte bus Ville (bus de ville) MONTPELLIER Avenue du Colonel Pavelet, Halte Sabines ligne 2, Rue de Verdun 8 MULHOUSE Gare SNCF, Busstation, Avenue du General Le Clerc, Corner bridge Jules Ehrmann, Halte bus ligen 52

IZAČIC Autobusni kolodvor

*KØBENHAVN Ingerslevsgade,front of DGI building, Halmtorvet 5

JABLANICA Autobusni kolodvor

KOLDING Busstation, Mazantigade 12

NANCY Bus parking Porte Sainte Catherine, Tram halte “Division de Fer ou St Georges” Nanwtes Gare routière Baco, Allée Maison

JAJCE Autobuska stanica, Ante Brune Bušića

*NYKØBING FALSTER Train station, Brovejen

NÎMES Gare routière , parvis Sud, Rue Sainte Félicite

KAKANJ Autobuska stanica, 27 Juli

*RØDBY DTC Truckcenter, Stat oil tankstation, Transport vej 2

NIORT Autoroute A83, Echangeur (afslag) 11, Niort Est

VEJLE DTC Truckcenter, Stat oil tankstation, Transport vej 2

ORLÉANS Avenue de la Libération, RN 20, Tramhalte Libérations (before stop Semtao)

FRANCE

PARIS GALLIÉNI Internationaal Busstation Galliéni (Metro: Galliéni) 28 Avenue du Général de Gaulle, Bagnolet

KLJUC Autobuska stanica, M. Tita bb MAGLAJ Autobuska stanica MOSTAR Agencija Dubrovačka bb

BULGARIA BURGAS Busstation Zuid PLOVDIV Busstation Zuid SOFIA Centraal Station Eurolines Bulgaria Eurobus, Ul. Mechka 355 Centraal Station, Traffic Market SLIVEN Busstation STARA ZAGORA Busstation

* Locations where the project took place

AGEN Autoroute A62, esplanade péage nr. 7 AIX-EN-PROVENCE Gare routière, Avenue de l’Europe, ANGERS Gare routière, Halte A, Esplanade de la Gare AVIGNON Gare routière, 58 Boulevard Saint Roch *LILLE Boulevard de Leeds, Metro Lille Europe, Bushalte front of Building ‘ Le Leeds’ Lille, Parvis St. Maurice 23w BELLAC 1-2 Avenue Foch

PERPIGNAN Boulevard Saint Assiscle 12, front of Gare TGV POITIERS Gare routière / Centre de Congrès, nextGare SNCF, Boulevard du Grand Cerf 52 Gare TGV, Champagne Ardennes (front of AVIS), Nouvelle Route de Sacy

SAINTES Gare routière, Cours Réverseaux SOUILLAC Boulevard Louis Jean Malvy, Front of bar ‘L’entre-Potes’ STRASBOURG Place de l’Etoile, Dépose Bus Etoile, Place d’Austerlitz 6d TOULON Gare routière de Toulon, Boulevard de Tesse, Halte 24 TOULOUSE Gare routière, 68 Boulevard Pierre Sémard (next gare SNCF) Parking bus Des Peupliers, Rue Edouard Vaillant TOURS Parking bus Des Peupliers, Rue Edouard Vaillant (± 800 m from Gare SNCF) VALENCE Gare routière, Halte 16, 48 Rue Denis Papin

GERMANY *BERLIN Zentral Omnibus Bahnhof (ZOB) am Funkturm Eurolines/BEX, Mannheimerstrasse 33/34 *BIELEFELD Busbahnhof Brackwede, Eisenbahnstr. 4 *BRAUNSCHWEIG Zentral Omnibus Bahnhof (ZOB), Hauptbahnhof, Berliner Platz *BREMEN Hauptbahnhof, Zentral Omnibus Bahnhof (ZOB), Breitenweg, halte 10 *DORTMUND Hauptbahnhof, ZOB, Steinstrasse Deutsche Touring, Königswall 15 DRESDEN Hauptbahnhof, Bayerische Strasse, corner Friedrich List Platz *DUISBURG Hauptbahnhof, Omnibusbahnhof, Mercatorstrasse, Halte DTG *DÜSSELDORF Hauptbahnhof, Worringer Strasse, Fernbusbahnhof Deutsche Touring, Worringer Strasse 140 *ESSEN Hauptbahnhof, Südseite Freiheit Reisebüro Cywan, Hachestrasse 99 *FLENSBURG Zentral Omnibus Bahnhof (ZOB),south side of Holmpassage, Halte Reisebusse *FRANKFURT Hauptbahnhof, Zentral Omnibus Bahnhof (ZOB), Halte 7-9 of 10-12, Cosmopolitan Restaurant *HAMBURG Zentral Omnibus Bahnhof (ZOB), Adenauerallee 74 *HANNOVER Hauptbahnhof, Zentral Omnibus Bahnhof (ZOB), Bushalte 5c *KARLSRUHE Hauptbahnhof, Südseite MB Reisebüro, Hauptbahnhof (front of platform 12) *KIEL Zentral Omnibus Bahnhof (ZOB), Halte Reisebusverkehr *KÖLN Hauptbahnhof, Breslauer Platz, Bushalte 3 of 4

RENNES Gare routière, Boulevard Solférino, next Gare SNC, 37 Avenue Janvier

*LÜBECK Am Retteich, near Zentral Omnibus Bahnhof (ZOB)

ROUEN Halte routière de Rouen, Rue des Charettes 11 -Quai B-F, 76000 Rouen

*MANNHEIM Zentral Omnibus Bahnhof (ZOB), Heinrich-von-Stephan-Strasse 6


MÜNCHEN Zentral Omnibus Bahnhof (ZOB), Hackerbrücke Touring Ticket-Reise-Center ZOB Hackerbrücke 4 *NÜRNBERG between Bahnhofstrasse / Käte Strobel Strasse Deutsche Touring, Käte Strobel Strasse 4

Verona Stazione FS Porta Nuova, Autostazione Internazionale, Viale Cardinale Girolamo, halte 36

MACEDONIA

GNIEZNO Busstation PKS, Ul. Dworcowa, stop 2 JEDRZEJÓW Halte MPK, Rynek

PORTUGAL ABRANTES Central de Camionagem, R. do Tejo AGUEDA Rodoviaria Beira Litoral, Avenida Joaquim de Melo

KUMANOVO Busstation

KATOWICE Busstation PKS, Halte 1-2, Ul. Piotra Skargi 8 Polska, Ul. Pukowca 15

*STUTTGART Zentral Omnibus Bahnhof (ZOB) Stuttgart-Obertürkheim, Hafenbahnstrasse

SKOPJE Makedonija Soobrakaj, New busstation in front of trainstation

KIELCE Busstation PKS, Ul. Czarnowska 12, International stop nr.18

ULM Hauptbahnhof, Omnibusbahnhof, Bushalte 5

MOROCCO

KONIN Train station PKP, Bus terminal

ALCOBAÇA Rodoviaria do Tejo, Av. Manuel da Silva Carolino

KOSZALIN Busstation PKS front of train station, International busstop, Ul. AK, Ul. Dworcowa

AMARANTE Em. Rodonorte, Largo do Arquinho

GREAT BRITAIN *DOVER Coach Check-in, outside Travel Centre, Eastern Docks EBBSFLEET Ebbsfleet International Station, Coach Station GILLINGHAM Hempstead Valley, Shopping Centre, Bus Stop HYTHE Stop 24 Service Area, coach Interchange *LONDON Victoria Coach Station, Continental Check-in, Units 6 + 7 Colonnades Walk, Buckingham Palace Road, Victoria SW1

CASABLANCA CTM, 23 Rue Léon l’Africain Supratours, Place de la gare ONCF FES CTM, Atlas, en face du Tribunal 1e Instance KENITRA Place de la gare ONCF MARRAKECH CTM, Boulevard Abou Bakr Assidik MEKNES CTM, Avenue des Fars, Route de Fés RABAT CTM, Boulevard Hassan II, Route de Casablanca, zone Industrièle 300 m. van Gare routière Kamra TANGER Gare routière CTM, Avenue d’Espagne

HUNGARY

TAZA CTM, Place de l’Indépendance

BUDAPEST Aut. áll. (busstation) Népliget - metrohalte Népliget on metro line M3 (blue) Volanbusz, Népliget Travel Centre, Üllõi út 131

NORWAY

GYÖR Aut. áll. (busstation), Hunyadi út, behind train station

ITALY AOSTA Autostazione, Via Giorgio Carrel 1

MOSS Bustop at McDonald’s OSLO Busstation Galleriet, Schweigaardsgatan 8-10 Eurolines Norway Bussekspress SARPSBORG Quality Hotel, Bjørustadvei 20, Gralum, Roald Amundsensgate 28

BOLOGNA Stazione Autolinee, Piazza XX Settembre 6, next to train station Bologna Centrale

SVINESUND Busstop at Svinesundsparken, Norwegian side of the border Behind Shell gas station nearby the Tourist bureau

BRESCIA Autostazione CIBA, Piazzale Autolinee Via Solferino, halte 22-23

AUSTRIA

FIRENZE Autostazione Sita, Via Santa Caterina da Siena 17 Ticket Point - Piazza Adua Angolo, Piazza Stazione MILANO Milano Lampugnano, Via Natta 15, near to the metro halte (red line), Halte C2 MESTRE Viale Stazione, 1 NAPOLI Piazza Garibaldi, Bar Mexico, Piazza Garibaldi 80 PADOVA Autostazione Viale Della Pace, halte 12 Avit viaggim via Giotto 5 PARMA Busstop on the parking at the entry autostradale Parma Nord – Casello (toll) autostradale Parma Centro - busstop front of bar “Gianni”

LINZ Industriezeile opposite nr. 84 Reisburo Sabtours, Rainerstrasse 10 WIEN (VIB) Vienna International Busterminal, Erdbergerstrasse 200A, U3 (U-bahn) Station Erdberg

POLAND AUGUSTOW Zajazd Polonia (dawny Motel Turmot), ul. Mazurska

LANCUT Dworzec autobusowy Veolia-Transport, stan. 3, ul. Sikorskiego LÓDZ Dworzec PKS Łódź-Kaliska, Al. Włókniarzy 227, stan. międzynarodowe 5 lub 6

GDYNIA Bus station PKS near train station, stop 1, Plac Konstytucji

AVEIRO Auto Viaçáo Aveirense, Rua Club Galitos

BEJA Rodoviaria do Alentejo

OPOLE Busstation PKS, Stop 12, Ul. 1 Maja

BOMBARRAL Central de Camionagem

OSTRÓDA Stacja benzynowa SHELL przy trasie E-7, ul. Plebiscytowa 3

BRAGA Central de Camionagem

OSTRÓW MAZOWIECKA Dw. PKS Pl. Waryńskiego st. 7 POZNAN Dw. PKS, ul. Stanisława Matyi 1, stan. Międzynarodowe PRZEMYSL Miejsce postojowe dla autokarów przy ul. S. Czarnieckiego k/byłej ‘Pomony’ PULAWY Dw. PKS, stan. 8, ul. Lubelska RADOM Dw. PKS ul. Prażmowskiego, stan. 19 ROPCZYCE Dworzec autobusowy Veolia-Transport, ul. Zielona 1 RZESZÓW CMPA Wagabunda, dw. PKP , Plac Dworcowy SKARZYSKO KAMIENNA Parking przed dw. PKP, ul. Niepodległości SLUPSK Dw. PKS, ul. Kołłątaja SOPOT Przyst. MPK, Al. Niepodległości 781 SUWALKI Przystanek PGK vis a vis dw. PKS, ul. Utrata SZCZECIN Dw. PKS, pl. Grodnicki

TORUN Dw. Autobusowy VEOLIA (PKS), ul. Dąbrowskiego 8/24

TORINO Autostazione, Corso Vittorio Emanuele 131, Palazzina B, Halte 4

ARCOS Central de Camionagem

OLSZTYN Bus station, Stop 11, Pl. Konstytucji 3 Maja

BYDGOSZCZ Dw. PKS, ul. Jagiellońska stan. 16-19

GDAŃSK Busstation PKS, Ul. 3-go Maja, halte 8, 9

A PONTE Paragem da Viuva Monteiro

BARCELOS Central de Camionagem bij Rua das Pontes

TARNÓW dw. PKS, stan. 10, ul. Dworcowa

ELBLAG Busstation PKS, Halte 1, Plac Dworcowy

ANADIA Rodoviaria Beira Litoral

LUBLIN Dw. PKS, Al. Tysiąclecia 3

BIALYSTOK Station Biacomex, Ul. Bohaterów Monte Cassino 8

ROMA Autostazione Tiburtina, Via Guido Mazzoni, Piazzale Autoline, Biglietteria B, P. le Autolinee

VENEZIA Tronchetto Statione people mover

KRAKÓW Busstation RDA, Ul. Bosacka 18

ALBERGARIA A VELHA Central de Camionagem, Rúa Patricio Teodoro Alvarez Ferreira

WARSZAWA Dworzec PKS Warszawa Zach. stan. 10-11 Polska, Ul. Zurawia 20 Dw. PKS, ul. Sucha WROCLAW Dw. PKS, ul. Sucha ZAMBRÓW Dw. PKS, ul. Mazowiecka 2, stan.1

BRAGANÇA Central de Camionagem CALDAS DA RAINHA Rodoviaria do Tejo, Rua Coronel Soeiro de Brito, 35 CASTELO BRANCO Rodoviaria Beira Interior, Rua Rodrigo Rebelo CASTRO VERDE Estaçao E.V.A. CELORICO DA BEIRA Central de Camionagem CHAVES Auto Viachão Tamega COIMBRA Rodoviaria Beira Litoral, Avenida Fernão de Magalhães COVILHA Central de Camionagem, Alameda Europa ESPOSENDE Marginal Junto a Guarda Fiscal, Largo Rodrigues Sampaio ESTREMOZ Estaçao Belos EVORA Estaçao Belos FAFE Central de Camionagem, Av. do Brasil FARO Estaçao E.V.A. FATIMA Rodoviaria do Tejo FELGUEIRAS Central de Camionagem FERREIRAS Estaçao E.V.A. FORNOS Praça de Taxis


FUNDÃO Avenida da Liberdade

PORTIMÃO Estaçao E.V.A.

BALS Str. Nicolae Titulescu (langa politie)

ORASTIE Zona Micro 2

GINJAL Parque das Merendas de Belmonte (50 m from the roundabout to the A23)

PORTO Internorte, Praça da Galiza 96

BIRLAD Str. Republicii, nr. 190

ORSOVA Hotel Dierna, Bd. 1 Decembrie 1918, 18

QUINTANILHA Café Fronteira (border)

BISTRITA Autogara Heniu

PETROSANI OMV, Cartier Aeroport

REGUA Auto Viaçáo Támega

BOTOSANI Calea Nationale 176, in fata Magazinului General Botosani

PIATRA NEAMT Gara

GUARDA Central de Camionagem, Rua Jorge Manrique s/n GUIMARÃES Central de Camionagem entre Douro e Minho, next Guimarães Shopping Centre

SABUGAL Central de Camionagem, Viuvu monteiri

BRAILA Gara

PITESTI Autogara, Targu din Vale

ILHAVO Junto Cámara Municipal (near city hall)

SAN BARTOLOMÉ MESSINES Estaçao E.V.A.

LAGOS Estaçao E.V.A.

SANTAREM Rodoviaria do Tejo, RN Av. Do Brasil

LAMEGO Central de Camionagem

SAO JOÃO MADEIRA Central de Camionagem

BUCURESTI Str. Buzeşti 44, McDonald’s, Ag. Eurolines Romania

LEIRIA Rodoviaria do Tejo, Avenida dos Heróis de Angola

SEIA Central de Camionagem

BUHUSI Gara (platou Autogara)

RM SARAT Gara

SERPA Parque Area Serviço GALP

BUMBESTI JIU Str. Parangului (DN 66 vis-a-vis de Spital)

RM VALCEA Autogara 1 Mai, Str. G. Cosbuc 10

ST. COMBA Praça de Taxis

BUZAU Str. Unirii 5

ROVINARI Str. Jiului (Parcare Casa de Cultura)

TOMAR Rodoviario do Tejo, Rua Varzea grande

CARANSEBES Str. Targului 1/2, Magazin Ferosan

RUSE Aut,Boul “Tsar Osvoboditel” 156

TONDELA Central de Camionagem

CAREI B-dul 25 Octombrie, vis-a-vis Policlinica/Spitalul Municipal

SALONTA Petrom Salonta (la iesirea spre Arad)

LISBOA ORIENTE Gare de Oriente, Av. Joao XXI LISBOA SETE RIOS Estacão Sete Rios Intercentro, Rua Actor Taborda 55-1 Em frente a Rodonorte Loule Estaçao E.V.A. LOUROSA Avenida Principal Lourosa - Paragem de Autocarros MACEDO Rodonorte

TORRES NOVAS Rodoviario do Tejo, Rua Nogueiral TORRES VEDRAS Central de Camionagem

BRAŞOV Aurogara Bartolomeu (langa Stadionul Municipal) Touring SRL, Piata Sfatului 18

CLUJ NAPOCA Autogara Sens Vest, Str. Fabricii 105 Touring SRL, Blvd. 21 Decembrie 54-56, Hotel Victoria

PLOIEŞTI Autogara Sud RAZGRAD Aut, Boul “Aprilsko Vaztanie” 5 RESITA Str. Pasaj Nera 1

SATU MARE Autogara, Str. Grivitei SEBES Autogara Touring SRL, Str. Lucian Blaga 83-85

TRANCOSO V. Carneiro & Filhos

CONSTANTA Str. Stefan cel Mare 71, Ag. Eurolines Touring SRL

VAGOS Junto ao Quartel dos Bombeiros (near the fire department)

CRAIOVA Autogara Pelendava Nord, Bdul Decebal 3 ,perron 8

VALENCA DO MINHO Central de Camionagem / Estacao CP

DEJ Str. Mircea cel Batran 2

SHUMEN Aut, Ul Madara 5 SIBIU Autogara Turnişor Touring SRL, Blvd. V. Milea, Bl. 1

VIANA DO CASTELO Central de Camionagem

DEVA Gara Centrala Touring SRL, Str. l. Maniu Bl. J.

SIGHETUL MARMATIEI Benzinaria OMV, Piata 1 Decembrie 1918

VIDIGUEIRA Paragem de Autocarros

FĂGĂRAS Bd. Unirii Bloc 7 (dus)/13 (intors)

SIGHISOARA Piata Octavian Goga

VILA PONTE Café Pica Peixe

FETESTI Str. Calarasi (statia Catedrala)

SLATINA Str. Primaverii, bl. FA19

VILA POUCA AGUIAR Central de Camionagem

FILIASI Petrom Gas Station (DN 66)

SLOBOZIA Bd. Chimiei nr. 2, Agentia Secomi

VILA REAL Quinta do Seixo, Empresa Rodonorte

FOCSANI Autogara

VILA VERDE DA RAIA Fronteira

GALATI Str. Brailei (Arcada) vis a vis de Ag.

SUCEAVA Parcarea teatrului Dom Polski (in spatele cladirii pe str. Ion Voda Viteazul 5)

GIURGIU Autogara

NISA Av. D. Dinis, Junto ao Cartório

VILAR FORMOSO Escritorio Internorte, fronteira VISEU Central de Camionagem, Rua Almirante Afonso Cerquiera / Rua dos Bombeiros Voluntários de Viseu

OLIVEIRA DE AZEMEIS Caima Transportes, Av. Dr. António José de Almeida

ROMANIA

MANGUALDE Casa do Povo, Largo do Rossio MEALHADA Paragem da Rod. Beira Litoria, Av. de Ab. MELGAÇO Central Camionagem Largo da Calçada MIRANDELA Central de Camionagem MOITA BEIRA Central de Camionagem MOITA DA SERRA Paragem de Autocarros MONÇAO Central de Camionagem MORTAGUA Praça de Taxis MOURA Paragem de autocarros MURÇA Agencia Cardoso NAVE Vivua Monteiro

OLIVEIRA DO HOSPITAL Paragem de Autocarros, Cruzamento Catraia PAREDES DE COURA Central de Camionagem PEDRAS SALGADAS Antiga Estaçao da CP POMBAL Central de Camionagem PONTE DE BARCA Paragem do Salvador PONTE DE LIMA Central camionagem / AV cura PORTALEGRE Estaçao Belos

* Locations where the project took place

HUNEDOARA Bd. Dacia (statia autobuz stadion, vis-a-vis de Ag.

SFANTUL GHEORGHE Str. Kriza Janos 1

TALMACIU Parcare Posta TARGOVISTE Bd. Livertatii, Bl. B3 TARGU NEAMT Str. Mihai Eminescu, bl. G1

IASI Vis a vis de Statuia Independentei

TARGU SECUIESC Str. Independentei 3

LIPOVA Pensiunea Mara

TECUCI Gara de Sud

ALBA LULIA Piata Consiliul Europei, vis-a-vis de Electrica

LUGOJ Autogara, Str. Morilor 9 Touring SRL, Str. 20 Decembrie 1989, 28

TEIUS Autogara Eurolines (Gara de Est) Touring SRL, Str. Bocsa 4

ARAD Autogara, Str 6 Vanâtori 2 Touring SRL, Bd. Revolutiei 31, parterre

MEDIAS Autogara Touring SRL, Str. Dr. Babes 21

TIRGU JIU Str.1 Decembrie 1918 (in spatele Liceului Pedagogic, infata bar Tineretului)

BACAU Gara

ONESTI Autogara, str. Republicii 78

TIRGU MURES Autogara Voiajor, Str. GH Doja 143

BAIA MARE Bd. Traian 7

ORADEA Piata 1 Decembrie 3, in spatele Casei de Cultura a Sindicatelor (near the fountains and OTL ticket sell point) (Pizza Evino)

TURDA Autogara Sens Vest, Pta. Romana 13, la sensul giratoriu

AIUD Cetate

BAILE HERCULANE Str. Garii 101 (gara)

TURNU SEVERIN Bd. Tudor Vladimirescu 74


VASLUI Str. Stefan cel Mare nr. 312 ZALAU STR. HORIA 15

SERBIA CRNA GORA BEOGRAD Autobuska stanica near train station, Želežnicka bb Lasta NOVI SAD Autobuska stanica Lasta, Bulevar Jase Tomica 6 SUBOTICA Autobuska stanica

SLOVENIA LJUBLJANA Autobusni kolodvor, Trg OF 4 MARIBOR Autobusni kolodvor, Certus PTUJ Avtobusna postaja, Osojnikova cesta 11

SLOVAK REPUBLIC BRATISLAVA Autobusova stanica halte 1, Mlynské Nivy 31 Eurolines Slovak Lines Bratislava, loket 4-6 KOŠICE Autobusova stanica, halte 1, Eurobus Staničné Námestie 9, next train station LUCENEC Autobusova stanica NITRA Autobusova stanica halte 6B POPRAD Autobusova stanica Drevarská, halte 1 PREŠOV Autobusova stanica between Kosická Str. and Východná Str., halte 1 RIMAVSKA SOBOTA Autobusova stanica ROŽŇAVA Autobusova stanica, halte 2

SWEDEN

BADAJOZ Estación de Autobuses, Calle de José Rebollo López 2

MARBELLA Estación de Autobuses, Av. Del trapiche s/n (next to the highway A7)

BAILEN Estación de Autobuses, Av.del Parador

MERIDA Estación de Autobuses, Avenida de la Libertad

*GÖTEBORG Nils Ericssonsterminalen / Kruthusterminalen bij Centraal Station GoByBus, Nils Ericssonsplatsen 5

BARCELONE NORTE Estación de Autobuses del Norte, Calle Ale Bei 80, Local 25/26

MONFORTE Estación de Autobuses, C/San Pedro s/n

*HALMSTAD EUROSTOP Eurostop

MURCIA Estación de Autobuses between Calle Sierra de la Pila and Calle Bolos s/n, Loket 7, Perron 17

*HELSINGBORG Knutpunkten Bussterminal

BARCELONE SANTS Estación de Autobuses de Sants Calle Viriato (next to train/metro station) BENAVENTE Estación de Autobuses, Av. Géneral Primo de Rivera s/n BENIDORM Estación de Autobuses, Av. Comunidad Europea, Perron 21/27 BILBAO Estación de Autobuses, C/Gurtubay,1 BURGOS Estación de Autobuses, C/Mirando 4/6 CASTELLON Estación de Autobuses, Calle Pintor Oliet 12 (N-340), Loket 6, Perron 9 CIUDAD RODRIGO Estación de Autobuses, C/ Campo de Toledo CORDOBA Estación de Autobuses,Fte. Av.de la Libertad ESTEPONA Estación de Autobuses, Av. De ESPAÑA s/n FIGUERAS Estación de Autobuses, Plaza de la Estación, Loket 4 FUENGIROLA Estación de Autobuses, Avendida de Los Condes de San Isidro 1, corner Av. Matias Saenz de Tejada, corner Calle Alfonso XIII GERONA New bus station before the train staion of RENFE, Plaza de España S/N, Corner Ferran Soldevila and Zubiburo, Halte 1-3 GRANADA Estación de Autobuses, Av. De Juan Pablo II GUADIX Estación de Autobuses ,Santa Rosa 9

ORENSE Estación de Autobuses, Av. De Vigo 1 OVIEDO Estación de Autobuses, C/Empresario Pepe Cosmen PALENCIA Estación de Autobuses, C/Pedro Berrugete PONFERRADA Estación de Autobuses, Av.de la Libertad, 15 PONTEVEDRA Estación de Autobuses, Av.Calvo Sotelo near the train station PUEBLA DE SANABRIA Hostal Los Perales, Los Perales 1 RIBADAVIA Estación de Autobuses SAHAGUN Hotel Puerta de Sahagun SALAMANCA Estación de Autobuses, C/Filiberto Villalobos SALOU Estación de Autobuses, Hife, Av. Jaime I front of n°22 SAN SEBASTIAN Estación de Autobuses, Plaza Pio XII

*JÖNKÖPING Hotel Eurostop, Ryhovsgatan 5 *LINKÖPING Busstation *LJUNGBY E4, Ljungby Stopp *MALMO Malmö Central Station, “norra muren”, 21120 Malmo *NORRKÖPING Busstation *STOCKHOLM Cityterminalen, Busstop, Klarabergsviadukten 72

SWITZERLAND BASEL Station SSB, south side, Meret Oppenheimstrasse, Mediamarkt GENÈVE Busstation, Place Dorciere, Alsa + Eggman, Rue du Mont Blanc 14 ZÜRICH Parking Sihlquai, Limmatstrasse, near train station Alsa + Eggman, Carparkplatz am Sihlquai, Ausstellungsstrasse 15

SANTANDER Estación de Autobuses, Plaza Estaciones s/n

THE NETHERLANDS

SANTIAGO DE COMPOSTELO Estación de Autobuses, C/San Cayetano s/n

*AMSTERDAM busstation naast Amstel treinstation, Julianaplein 5

SEVILLA Estación de Autobuses, Plaza de Armas, Avenida Cristo de la Expiriación TARRAGONA Estación de Autobuses, Plaza Imperial Tarraco s/n loket 6

ARNHEM Centraal Station, uitgang Sonsbeek (achterzijde station), Amsterdamseweg *BREDA Centraal Station, Stationsweg, Internationale bushalte

RUŽOMBEROK Autobusova stanica, halte 3

IRUN Estación de tren (treinstation), Calle de la Estación, Building Renfe, Loket ALSA

TRENČÍN Autobusova stanica, Sadová Zeleznicná, halte 1

JAEN Estación de Autobuses de Jaen, Plaza de la Libertad s/n

ŽILINA Autobusova stanica, Daniela Dlabaca, corner Jána Milca, front of train station, halte 1

LA CAÑIZA Parada (halte) Auto Industrial, bar “Piri Piri”

TORREMOLINOS Estación de Autobuses, C/Hoyo s/n

LA CORUÑIA Estación de Autobuses, C/.Caballeros, 21

TUDELA Estación de Autobuses, Cuesta de la estación

LA GUDIÑIA Hostal La Madrileñia

VALENCIA Estación de Autobuses, Av. Menéndez Pidal 13

LALIN Estación de Autobuses, Avda.de la Estación

VALLADOLID Estación de Autobuses, C/Puente Colgante,2

GRONINGEN Hoofdstation, Stationsweg, halte Eurolines 9726 AZ

LÉON Estación de Autobuses, Av. Ingeniero Saenz de Miera s/n

VERIN Estación de Autobuses, C/das Flores

MAASTRICHT Centraal Station, Busstation, halte K - 6221 BT

VIGO Estación de Autobuses Avda. Madrid, 27

*ROTTERDAM Conradstraat, aan de zijde van het (groene) Albeda College, - 3013 AL

ZVOLEN Autobusova stanica, halte 1

SPAIN ALCALA DE CHIVERT Restaurante Jacinto N340 ALGECIRAS Estación Maritima Z. Comerc. Local A-23] ALICANTE Estación de Autobuses, Av. Loring, 13 S/N Muelle de Poniente ALMERIA Estación de Autobuses, Plaza de la Estación ANDUJAR Estación de Autobuses, Sector de Sevilla,27

LLANES Estación de Autobuses, C/Marqués de Canillejas LLORET DE MAR Estación de Autobuses, Carreterra de Lloret a Tossa s/n, Perron 10-11 LOGRONO Estación de Autobuses, Av. Pio XII

A RUA Estación de Autobuses Bar Central

MADRID Estación de Autobuses, (East station)Calle Méndez Alvaro 83

ASTORGA Estación de Autobuses, Av.de las Murallas 54

MALAGA Estación de Autobuses, Paseo de los Tilos s/n

TORDESILLA Estación de Autobuses, Av/de Zamora TORRELAVEGA Estacion de autobuses

VITORIA Estación de Autobuses C/Los Herran s/n XINZO Estación de Autobuses, C/do Peto,6 ZAMORA Est. Autobuses ZARAGOSA Estación de Autobuses, Av. Navarra 80

*DEN HAAG Centraal station, busstation DEVENTER Station, Stationstraat - 7411 HB *EINDHOVEN Centraal Station, Stationsweg bij parkeerplaats Touringcars ENSCHEDE Hoofdstation, taxistop - 7511 JD

UTRECHT Centraal Station, Jaarbeursplein, halte Eurolines - 3521 AL


NOTES MAN FROM LITVINOV 1. Do you mind that I film the view outside? 2. Hhmm No. 1. I’m documenting my trip 1. Okay.

1. That’s why I was filming when we were leaving the city. 1. I suppose you would never destroy such buildings? 2. No no.

1. I’m not filming you, it’s just the outside. 1. Are you from Prague or… ? 2. No no, from Litvinov. One hundred kilometres from Prague. 1. And you just visited the city? 2. Yeah, it’s my ‘physical’ city 1. Interesting, so you just have to go for a hundred kilometres? That’s not really long. 2. Yes about one hour? The first stop. 1. I have to go to Brussels, that’s 14 hours, a bit more. 2. Mm. 2. 1.

And you live in Brussels? No actually in Antwerp, but the bus only stops in Brussels, so I have to take a train. It is such a small country so it’s ok, an half hour I think.

1. 2. 2. 1. 2. 1. 2. 1. 2. 1. 2. 1. 2.

You are still a student? What are your studies? No no, working, I’m working. No study. I’m thirty years old. Studies out. So you just took a visit in Prague, not for working? Yeah yeah, i’m going to Frankfurt and I work in Frankfurt. What kind of job do you have? Destroying buildings. Haha okay, you destroy buildings. Is that with that typical heavy swing ball? No no no. It’s a cliché probably. It is with electronica, alles kaput, every wall I can imagine it’s a nice feeling to destroy a building. Yeah, it is fun.

1. It’s not so easy I think, because of the other buildings next to it. 2. No it isn’t. 1. Yeah, ok. 1. 2. 1. 2. 1. 2.

Do you like Prague? Yeah, it’s a nice city, wonderful. For me it is the best city of the world. So you know the city pretty well, like the best places? The places? All Prague is places. I think this moment it is the best time to go to Prague, last time I was in Prague it was in the summer and it was so crowded. Yes.

1. 2. 1. 2. 1. 2. 1. 2.

Today I went to the castles. Carlsbridges, wonderful place in Prague. Yeah, they are! And so many beautiful views. The catedral is the best of the castles. The cathedral? Cathedral is the best. It is, very modern on the inside. uhu

2. And the lights.

1. How long did you stay in Prague? 2. Maybe a couple of hours. Three Hours. 1. Three hours? Okay. 1. I stayed one night in a hostel. There was a woman from Japan, who came all the way to take a visit, one hour driving is a luxury.

9.

They have a lot of criminals in their country, they’re doing anarchy, ripping people off.. You pay money for nothing, check one, check again, … You don’t get it back!

9.

I want to arrive and rest, you understand, because can you imagine, we spend all our time of doing this and then you arrive there and you only have five minutes to get your bus. In what heissa are you going to be in?

9. I’ll be keep talking till we are there, I will not close my mouth.

2. Mm.

9. It’s crazy!

RADIO 3. Que sera, sera, Whatever will be, will be The future’s not ours, to see Que sera, sera What will be, will be.

DRUGSDOLL 10. Oh, were you the one who fainted at the douane control? 1. Yeah, it was pretty weird. I think it was because of the high temperature on the bus. 10. No, It’s probably because of that drugs doll. The police dog went crazy on that doll. The two young girls and their mother had to stay for further control at the borders. 1. What? Are you serious?

BUSDRIVER 4. Musst sie Aussteigen? Wo ist dein Koffer? 5. My sac? My luggage he? 4. Das ist wahnsinn, ich werde Feerückt hier! Warum Hass deine Koffer ausgenommen? Ja, warum has deine Koffer ausgenommen? 4. Nur scheiße, nur ,nur scheiße!! Ich werde Feerückt hier!

VAGRANT TROUBADOUR, STREET MUSIC 20082012 BY EVAN BURGESS NO. 23 6. This book rencounts Evan’s travels 2008 to 2012 through Sweden, Denmark an Germany, supporting himself by playing guitar. It’s well written, interesting and highly amusing with observations and anecdotes about places he played, people he met, friends he made and stayed with, and the other musicians he encountered.

MAN FROM BARCELONA 7. Oh Belgium.. D’anvers! Tu sais Deurne? Et Sportpaleis! Grande tennis!

DUANE 8. Ok, if everyone just can calm down and sit down for a minute please. Whatever happened to you up till now is not my responsibility, is it. I have not been present for any of that ok. This is customer service, this is different to anything else that you have undertaken so far. Thank you.

ANGRY WOMAN 9. They literally checked everything, how come they check over there and check over here with their stupid customer service there. 9. It is not normal, control over there, control over here, what are we going to buy on that ferry?

BUSDRIVER: 11. Good afternoon ladies and gentleman, good news! We have made the 15.50 train which means we will be travelling 30 minutes earlier than we were scheduled to. Fingers crossed the traffic won’t be too bad so hopefully we can make the 30 minutes into London, so hopefully we will be arriving in London one hour early. Failing that it will be 30 or one hour early. Any questions, please come and ask. While we are on the train, there is a toilet in the front of the train, push the orange button on the door and then push the door. Please don’t stand in front or behind of the coach. There is nothing else on the train, it is quite boring.

SPANISH ECHANGE STUDENT 1. So Mia, for how long are you travelling? 12. I’m in Belgium for an Erasmus, I’m ending my degree in nursing and I’m working in Sint- Niklaas hospital in ICU. Now I have a free week and I’m going to London to visit a friend. When I finished High School I’d chosen business studies , because my parents have business but I didn’t like it so I stopped those studies. The English in Spain is very bad so I’d chosen to go to Cambridge for three months to improve my English. During those studies I met a boy and we got along very well and we are still in touch and his from london. Now I’m going to visit him because it’s been a while since I’ve seen him. I also have a friend from California who is working right now in London and he came to visit me in Belgium. 1. Did he like Belgium? 12. Yeah yeah, he loved Ghent and… 13. The city I didn’t like in Belgium is Brussels, It’s actually my least favorite city. Love Ghent! Love it!


12. And Brugge. 13. Brugge is nice, yes. 12. Everything is getting difficult now for getting a job. 12. I would like to be a midwife. You have to study for 4 years at the University and then you have to do a test and the people who succeed have ‘maybe’ a place to study. 6000 people go to the test and there are only 1000 places. And those 1000 places are splitted up in different specialities, so there are only 400 for midwife. So now I have to choose to go back to Spain and do the test in February and if I get selected I can start as a midwife and I’ll get 2 years work and I will get payed. If I don’t pass I’m thinking of going to another city where it’s easier to study and do my midwife studies there, save for 2 years and do a big trip all the round the world.

HUGO AND SHARK TOOTH 14.- Sheep BB - Best food ever: pineapple lumps - Kia Ora - The Haka maori people - Thongs Jandets - The all Blacks Rugby team - I <3 Babuska - Jack Chistopher Beeby but my friends call me Shark Tooth - Hey I just met you and this is crazy call me maybe 07950982876 XOXO gossipgirl - Hugomiller@windowslive.com - “once were warriors” New Zealands movie, watch it - NZ music: scube, sixgo, Savage, Shape shiftel, Fat driendrich drop - RnV: rhythm and vines festival

orientation. Because I’d like to change what I do, I’m not sure if I want to keep on doing what I’m doing, which is engineering. I worked in the car industry, but I didn’t like it. 1. With engineering you can do a lot of things, like innovation. 16. That’s the theory yes, but in reality I have the impression that most of the jobs are working for a companies to sell products and change them a little bit so you can sell more and more.

RADIO 20.You can try to resist Try to hide from my kiss But you know but you know That you can’t fight the moonlight

16. Sessions of professional orientation takes two months and you have several interviews with psychologist and tests, they make you do some homework and stuff.

ROMANIAN GIRL

16. It was very funny, on my way from Paris to Brussels - and euh I don’t know if one of them or both were drunk. At least one of them was drunk, and I don’t know what was going on, I think he was bummed because he didn’t had a home. And there was like another guy that was taking him somewhere like he was a police or a social service protector - So the guy was accompanying the other guy. And it was very funny because the drunk guy didn’t stop talking. During the trip the social service guy lost his cellphone and he asked the drunk guy to call him. And the other said “I don’t know how to call you, I can not call you, I wan’t to call you later” the other begged “call me, call me” (It was also pretty annoying because they didn’t shut up.) And then the drunk guy said “no, I can’t call you because we are not in France anymore.

SMS 15. ya mahdi otlobni rani ali hani f sued 3aich kyouya - Aflevering mislukt Telephone number +46720020154

16. People who know me they say I’m going to like Berlin. It sounds very odd and strange but I don’t like Paris. I don’t like ‘the bourgeois’ and besides that, it is always almost the same and I like to see different things. I have been for a while wanting to leave France. I don’t seem to adapt there, I’ve been there for nine years. So I definitely know that I don’t want to stay there. I think I have a love-hate relationship with France.

ENGINEER FROM COLUMBIA 1. Did they just leave without the guy? 16. Apparently; I hope he had all his stuff with him. 1. Oh yeah, that’s cruel. Now we get to know Eurolines better.

LOST GUY 17. Does anyone knows how he looks like? 18. With the head! A white head! 17. Ok, I can see him. There he is.. -Applause-

1. Are you also going to Berlin? 16. Yes, I came from Paris. I departed on 7.30 1. Are you going on vacation? 16. Yes, and how about you? 1. I’m going for a short time, I have an interview for an internship there.

LOVE 1. An American girl and a chilean boy met each other in the bus, after 7 hours talking they fell asleep in each other arms.

14. Mooie ogen Babushka

16. I’m not French, I’m from Colombia. I’m not working anymore. I’m doing… I don’t know the name of that in English. In France you pay a lot of tax for a lot of things. And amongst those things that you pay while you work, you have the right to take classes afterwards to study. And another thing that you also can do is sessions of professional

GERMAN COUPLE 18. We are goin to a meditation program for three months located in the woods of Sweden.

WRONG DIRECTION 19. No I said I came from Paris, I’m not going to Paris, I’m going to Hamburg, next stop is Leiden.

Deep in the dark You’ll surrender your heart But you know but you know That you can’t fight the moonlight

21. Can you take a picture of me?


Colophon Master project of Linde Luyten University Sint Lucas, Antwerp, Belgium published in June 2014 Printed by Boekengilde, Enschede, NL paper 250 g gloss mc fonts: Interstate, ITC Officina Sans Print run 15


Encounters on the bus  

The bus is the cheapest form of long distance travel. It is also, in general, an uncomfortable, slow and monotonous form of travel. Long p...

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