Page 1

Grapev ne Tenant Newsletter / Summer 2013

Including Annual Report to Tenants

WIN

a ÂŁ25 prize on Page 24

8-9

Top free family days out this summer

9

Dates for Tenant Community Days

19

A special guest visits the Lysaght Institute


From the Executive Director Linc Homes

Welcome

Contents in this issue we cover.... Welcome 2

Welcome everyone to our Summer Newsletter. Many of you have told us that Welfare Reform changes are still a big priority along with giving people good advice. With this in mind, we’re making sure our Money Advice Team are able to help you deal with the changes. Extensive training and continuous updates have been crucial to equip them to do this.

Keeping in touch 3 Creative corner 3 Community day 4-5 Tenant panel talk 6 Preparing for UC 7 Summer specials 8-9 Healthy communities 10 Tenant gardening tips 10 Building skills 11 Catching up with... 11 Case solved 12-13 Estate inspections dates 13

At the same time, we’re making sure you, as tenants, get the chance to test the service, tell us what it does best and tell us how to do it better! Our Tenant Service Testers are in the middle of checking the Money Advice Service to find out whether it is doing what it says it does. We warmly welcome their approach and eagerly anticipate their recommendations. Perhaps you’ve been contacted or would like to tell us what you think? Watch this space for a future update. In the meantime…we hope you have a good read!

Trevor Saunders, Executive Director Linc Homes

Community & spirit 14-15 Never too old for yoga 15

What do you think of the new look?

A very warm welcome 16 Celebrity chef Franco 17

We'd love to know your thoughts on the Summer Grapevine. Here's how to get in touch...

Jewish honey cake recipe 17

Lysaght Institute 18-19

Freephone: 0800 072 0966 Email: contactcentre@linc-cymru.co.uk Website: www.linc-cymru.co.uk

Get online. Get connected 19 Time to celebrate 20 Improving your homes 21 Reasons to visit our website 21 Useful contacts 23 Puzzle time 24 Page 2 | Grapevine Summer

Reading G vine ro pe



up

The job clinic 22

Approved by Grapevine Reading Group Gr a

Newport BME 20

Linc-Cymru Housing Association, 387 Newport Road, Cardiff CF24 1GG

The newly formed Grapevine Reading Group have approved the content of this newsletter. The Group are made up of tenants from Linc's 134 Club. For information on the 134 Club or to find details on joining, please visit www.linc-cymru.co.uk/134-club


From the Chair of the Tenant Panel

Keeping in touch Finally the sun is out. Let’s hope it stays that way!

over the coming months. There’s plenty going on. As Chair of Linc's Tenant Panel, it’s really important On page 9, take a look that we keep in touch with you, the tenants. I hope at our scheduled tenants you will enjoy our report on page 6 on the training events this summer, and we did in May. We learned a lot about the Welfare don't miss lots of activity Reform Changes and how they affect many tenants. ideas in your area for We were keen to share this with you. those summer holidays (page 8 - 9). I also hope you enjoy reading about the Community Days Linc has been holding. As you can see from As a Panel, we are really this photo, Tenant Panel members are keen to pleased to that many groups and tenants have sent support these and help out wherever they can. us articles and photos for this newsletter. We hope that when you look inside this newsletter you will all find an opportunity to have some fun

For the first time in a long time we also sent the newsletter out to our newly formed Grapevine Reading Group for approval. We hope this means that the newsletter will be enjoyed by you from cover to cover. Don't forget, please contact Karen Jeffreys, Tenant Participation Officer on 029 2047 4023 if you want to know more about the Panel. Thank you,

Lorraine Jenkins, Chair of the Tenant Panel

Well-done to picture competition winner Ceejay Purnell In the Spring Grapevine, we asked you to draw a picture of your home or the community you live in and send your creative artwork to us.

Creative corner Winning Picture

We received some fantastic entries, and selected 9 year old Ceejay Purnell from Ebbw Vale as the winner. Ceejay received a £25 prize and his artwork featured at the end of a short film we recently created on Benefit Changes. To watch the film and receive benefit advice, visit www.linc-cymru.co.uk/welfare-reform Grapevine Summer | Page 3


Tenant News

Community day Despite the cold weather, it was an enjoyable day for staff and tenants

Wyncliffe Gardens, Cardiff

On Thursday 4th April 2013, Linc held a Community Day for tenants of Wyncliffe Gardens. 30 tenants and 23 children joined staff at Linc for the day, despite the freezing weather! ‘The Wyncliffe Way’ Estate Agreement was set up 6 months ago, to create a safer and stronger community. Linc used the day to gain feedback on how well The Estate Agreement was working. reported with only one ASB complaint received. One complaint was made about Linc's repairs service on the day, and two people expressed positive views to set up a Tenants Association.

69% of the tenants surveyed, agreed that ‘The Wyncliffe Way’ had made a positive impact on their community.

Various information was provided, including helpful advice on saving money and budgeting, as well as guidance on driving responsibly. The Fire Brigade was also on hand to talk about fire safety.

All tenants surveyed felt the text updates from Linc about 'The Wyncliffe Way', notifying residents of warnings issued, the types of breaches reported and important reminders, were a good idea.

All in all, the day was informative and fun-filled. Children enjoyed a big bouncy castle, balloon modelling and a chance to get their bikes fixed.

Compared with the last Community Day, Linc saw a reduction in the amount of Anti Social Behaviour (ASB) issues

The adults that attended had an opportunity to meet Linc staff and discuss any concerns or thoughts they might have on services provided by Linc.

Page 4 | Grapevine Summer

Thanks to the tenants, staff, Councillor Judith Woodman, South Wales Fire and Rescue Service, Linc Contractors, Board members and Tenant Panel members for all their interest and support on the day. Look out for a similar event in your area.

To discuss a future Community Day, contact Karen Jeffreys direct on 029 2047 4023 or Freephone 0800 072 0966, or email karen.jeffreys@linc-cymru.co.uk


Tenant News

“I’d like us to set up a Tenants' Group on this estate, but I will need a bit of help.”

Here’s what tenants at Wyncliffe Gardens had to say about the day...

I got to hear how Universal Credit will affect me.

I got some information on my benefits.

I spoke to Councillor Woodman and she helped me. Everyone is so caring.

“ “

“ “ “ “ “ “

I liked hearing that somebody had been evicted for his behaviour on the estate. Sends a message.

I just love it! And, the kids love it too. I enjoyed talking to the fire brigade.

How can we improve our Community Days? Tenants' suggestions....

Change the weather!

A van might be a good idea – a big caravan! Computer games might get older kids out

What did you enjoy about the day?

Tenant of Wyncliffe Gardens

Catch tenants coming home from school!

Grapevine Summer | Page 5


Tenant News

Tenant panel talk Think you know all about the Benefit Changes? Read on.

Revealing the truths and myths

The Welfare Reform Act 2012, brought in by the UK Government brings changes to the benefit system over the next few years which will affect everyone who claims benefits.

The Tenant Panel Recently, Linc's Tenant Panel (pictured here) joined together to share their understanding of the changes to benefits, gain further knowledge and be made aware of the help that is available. Now, we share some of the ‘truths’ and ‘myths’ that the Tenant Panel uncovered about the changes, and on Page 7, provide you with advice about what to do if you are affected. Don't bury your head in the sand - find out how Linc can help you! Full information on the three main changes to the benefit system can be found at www.linc-cymru.co.uk/welfare-reform If you require further help, or a copy of the Report by the Tenant Panel, please get in touch.

Truths "I might not get Discretionary Housing Payment (DHP) even though I’m disabled." TRUE "Housing Associations are all at risk from rising debt which means they may have less money to spend." TRUE "Universal Credit will mean I will get the majority of my benefits in one lump sum, once a month, in arrears, including my housing benefit." TRUE "Discretionary Housing Payment is different in each local authority. Some have more money available than others and you have to apply for the money." TRUE "I'll have to make a claim online to get my benefits in the future." TRUE There is no right to appeal with DHP but we may be able to help you change their decision so please call us: 0800 072 0966

Page 6 | Grapevine Summer

Myths "I’m divorced and my kids stay on the weekend. They share my spare room so I won’t be affected by the Bedroom Tax." FALSE: Only one room will be allowed for you if you are living alone. No other bedroom will be allowed for your children. "I will have to move as I’m affected by the Bedroom Tax" FALSE: You do not have to move if you can pay the difference. "When Universal Credit comes in, my housing benefit will be paid direct to Linc." FALSE: You will get the money direct and have to make arrangements with us to make sure you pay your rent in advance. "Our spare room is tiny. It barely fits a bed. We use it as a study. I won’t be affected by the Bedroom Tax." FALSE: You will be affected if you claim benefits and have a spare room.


Tenant News

Preparing for Universal Credit The Government’s plans for moving people on to Universal Credit will soon be underway. Universal Credit (UC) means that all your benefits will be paid in one lump sum each month, including Housing Benefit (HB). The money will be paid in arrears. In the case of most Linc tenants, we receive this every four weeks from the Local Authority (LA) on your behalf and we are able to allow your rent account to be in arrears as we know this money is coming. When you move on to UC we will no longer be able to allow your rent account to show an arrears balance, this means that as soon as your HB direct is

Visit Linc's website! We have an entire section on the changes to Welfare Benefits which contains up-to-date information, useful links and tips to help you. Don't forget to look out for our video which has been created to give you an overview of the Welfare Reform Act.

stopped you will have four weeks rent arrears. The Tenancy Agreement you signed with us is a contract between us and states that rent must be paid in advance. As we know this is going to be difficult for you, we would like to help you to get in advance before you move on to UC. One way you could do this is by paying a little extra each week to your rent account so that the four weeks arrears due from HB reduces each week and you start building up a Mr Lincoln credit. Green If you would like to learn more about how you can get in advance with your rent, please contact either your Housing Officer or our Money Advice Team on 0800 072 0966 or by emailing us at contact.centre@linc-cymru.co.uk.

Contact us for more information on Welfare Reform. Freephone 0800 072 0966 to find out how you might be affected and how we can help you.

Community Days! Our Community Days provide a great opportunity to talk to you and offer help and advice. We hold Community Days throughout the year. Keep up-to-date on www.linc-cymru.co.uk/events

No.1 tip from the Tenant Panel Check out all the facts! These may change from time to time so don't be afraid to contact Linc for support!

www.linc-cymru.co.uk Grapevine Summer | Page 7


Activities and Events

Summer specials 

Cardiff Harbour Festival

Top free family days out

Join in the fun at the Cardiff Harbour Festival this August as it returns to Cardiff Bay, with an exciting addition following its success in 2012 - Extreme Sailing! With lots of free activities for all the family, as well as markets selling tasty treats, everyone can celebrate the summer. What's more, Extreme Sailing is one of the most exciting sailing competitions for spectators as boats wizz by close to the crowds. Admission is FREE with some activities involving a charge.

24 - 26 August 2013

 YO

U ARE INVITED 

CLIMBIN G WALL

Free ice if you co cream m a survey plete o the day n

G TLIN WHIT

idents’ s e R FESTIVAL 2013

AT: NEWPORT LEISURE CENTRE ON: SATURDAY 7 SEPTEMBER, m-3pm 11am REGISTER YOUR ATTENDANC E BEFORE THE 4 SEPTEMBER YOU WILL RECEIVE A FREE LUNCH VOUCHER. IF YOU ARE A NEWPORT CITY HOMES RESIDENT YOU CAN REGISTER BY CONTACTING RACHAEL DAVIES, COMMUN ITY INVOLVEMENT OFFICER, ON (01633) 277814 OR BY CALLING INTO ONE OF OUR OFFICES. IF YOU ARE A TENANT OF ANY OF OUR PARTNER ORGANISATIONS PLEASE CON TACT YOUR LANDLORD TO REGISTER.

In partnership with

Page 8 | Grapevine Summer

s Activitliethe l a for ily fam

9 - 11 August 2013

Brecon Jazz Festival The Brecon Jazz Festival returns with a variety of music from Jazz favourites to emerging Welsh talent.The streets of the beautiful Mid Wales town will be full of life!

Are you a member of an organised tenant group or association? Community Grants are available to all to help support activities and events. For further information, please contact Linc on Freephone 0800 072 0966


Activities and Events

Cardiff Carnival 10 August 2013

Cardiff Carnival transforms the city centre into an array of colour, design and flamboyant costumes for one day! This big and bright carnival features funky street music, high-energy dancers, and a parade through the city. It's free and guaranteed fun for all the family.

© www.visitcardiff.com

Don't miss Linc's Tenant Events this Summer!

Join Linc… everyone is welcome

Mr Bloom and Friends' Big Day Out at Margam Park © www.foter.com

10 August 2013

A great day out for the little ones! Mr Bloom and Friends' Big Day Out tours the UK this summer, and promises to be full of fun, music and stories.

Date: Thursday 8th August 2013 Event: MCTRA Tenants Event Location: Morrison Court, Sandfields, Neath Port Talbot Time: 11am - 3pm

Date: Monday 26th August 2013 Event: Lysaght Community Day Location: Lysaght Institute, Newport Time: TBC Date: Thursday 29th August 2013 Event: Hengoed, Caerphilly Location: Cefn Hengoed Youth Centre, Hengoed Time: 11am - 3pm For further details visit www.linc-cymru.co.uk/events or contact Karen Jeffreys direct on 029 2047 4023 or email karen.jeffreys@linc-cymru.co.uk Grapevine Summer | Page 9


Tenant News

Healthy communities Are you a keen gardener? Read on...

Sow and grow in St Mellons Photo courtesy of Wales & West HA

Tenants in St Mellons, Cardiff have a lovely Community Garden and they are looking for more volunteers. If you live in the St Mellons area and have an hour to spare perhaps you can get involved and help the garden grow! To see the latest news from St Mellons Community Garden and to share your ideas, visit their Facebook Page at StMellonsCommunityGarden Alternatively, contact your Linc Housing Officer for more details. If you want to become an allotment volunteer in another area, or would like to share any news from

your community, please contact: Karen Jeffreys direct on 029 2047 4023 or Freephone 0800 072 0966, or email karen.jeffreys@linc-cymru.co.uk

Tenant gardening tips....... Keep your garden blooming this summer!

Do you have any gardening or craft tips to share? Get in touch - contact Karen Jeffreys on the details above!

Move your houseplants

Move houseplants outside for some summer sunshine

Did you know?

Strawberries belong to the rose family and are the only fruit that have their seeds on the outside, rather than on the inside. They are rich in vitamin C, a good source of folic acid, and high in fibre. Page 10 | Grapevine Summer

Cut your grass! Cut grass weekly! Long grass takes more nutrients out of the soil. It is also harder to cut and may leave yellow patches in the lawn.

Remove flower heads Remove fading and dead flower heads from plants - this will encourage new flowers.


Tenant News

Building skills Lewistown and Pant-yr-Awel residents support their communities

Local residents leap ahead

The Lewistown and Pant-yr-Awel Residents Association have been very busy lately. Not only did they see a very good turnout at their recent tenants meeting but they have been supporting the local community and the local youth too.

Ruth Allegretto, Chair of the Residents Association said:

"We run computer classes from the Tenants' Room and last year we met the First Minister who congratulated us on our work in bringing Information Technology closer to the public."

Supporting Young People...

Improving the Community... Residents have been fighting hard to improve their environment. After months of hard work, their efforts are paying off. They even have a brand new bench for the community!

It's question time, as we catch up with one of our Linc Money Advisors, Claire Jenkins....

Bad Bikes, an organisation for young people has been leading sessions in the tenants' room, delivering courses to help them gain access to jobs quicker. Lots of young people are passing their Certificate in Health and Safety on Construction Sites which enables them to move into careers in Construction. Ruth commented:

"We are so proud of all the young people who are taking up the opportunity to gain this certificate. They love it! It gives them something to focus on and gives them skills and confidence".

Catching up with...

Describe a typical day for you at Linc… There is no typical day! My job’s so varied; I am either in the office or visiting tenants in their home. I support and offer advice on things such as the benefit changes, keeping your rent account clear, budgeting, how to save money on utility bills and help with benefit application forms.

Claire Jenkins

What do you enjoy most about your job? I get great job satisfaction as a Money Advisor. I love visiting new tenants, especially if I’m able to save them some money.

If you had a free afternoon… I'd go skating.

Describe your favourite meal… My mum’s home-made lasagne, you can’t beat it.

What is your greatest ambition?

Claire at the London Marathon 2013

It was to complete a marathon. I did that in April, so now it’s to play in my first roller derby bout with Cardiff Roller Girls! Grapevine Summer | Page 11


Tenant Tips

Case solved Read on to find some of your queries uncovered....

Look what you've been finding out

Getting online - why me? Dear Linc, People keep telling me to get a computer and I keep seeing information about ‘getting online’ in your magazines. Just wondering what all the fuss is about. I’m happy as I am and always have been. Linc says... Don’t be a killjoy! You’re missing out on a lot of fun and games as well as chances to save a few pounds with your bills by managing them online.You never know, you may already be online. Do you use facebook or email? Put it this way, you can even get free calls through something called Skype. So whilst you may have to pay for the line, (known as Broadband) you can save money in other ways. Be aware though, don’t get too carried away with online shopping! It can be lethal! Oh and there’s the other obvious reason for getting online now. If you claim benefits, in the future, everybody will be expected to make an online claim – so don’t miss out. Listen to Bill’s advice on our Welfare Reform Video which you can watch via our website if you are online or perhaps on a friends phone or computer! Go to www.linc-cymru.co.uk/welfare-reform

Get in touch... Want to share your advice or queries with others? Write to us and your letter may feature in the next newsletter! Send your comments to.... Grapevine Case Solved Linc-Cymru Housing Association 387 Newport Road Cardiff CF24 1GG or drop us an email at... contact.centre@linc-cymru.co.uk and type 'Grapevine Case Solved' in the subject of your email

My food bills are expensive! Any tips on cutting costs down? Dear Linc, I don’t mean to keep going on about it but food is getting so expensive. I went to buy a cauliflower and it was nearly £2. Any tips from you on how I can cut down the costs? Linc says... We’re no food experts but we know that hundreds of you shop in supermarkets. Apart from the temptation of all the so called offers, sometimes the price of fruit and veg is sky high unless you opt for the value range. We’d say, find out about a food co-op in your area. It's not for everyone, especially those who are fruit and veg shy. However, having said that some co-ops are even sourcing meat direct from the butchers –at affordable prices. You can order things like eggs and milk too. Find out about your local food co-op by visiting your local library or community centre or have a look online. Visit www.ruralregeneration.org.uk for further details. Page 12 | Grapevine Summer


Welcome to the...

Annual Report to Tenants For the year April 2012 - March 2013 We shall be reminding you of some of our activities and achievements, providing information on key areas of our performance, and finally outlining some of our plans for the future. If you would like to comment on anything you have read, we’d like to hear from you. Please contact us on our freephone number 0800 072 0966 or at the local rate from a mobile 0300 1231134, or by email at info@linc-cymru.co.uk

Tenant Panel We held four quarterly meetings and both tenant and staff members received lots of training. Our progress and achievements will be reported regularly in Grapevine and on our website.

Website The new Linc website is now up and running, taking into account the views of the tenants to improve it. If you have not already had a look, please do so at www.linc-cymru.co.uk

Service Standards Linc’s Service Standards were reviewed and agreed in October 2012. A copy of these standards is available to download on our website: www.linc-cymru.co.uk/ customer-contact-team Click on the PDF Customer Service Standards.

Community Days Three very successful ‘Meet Linc’ Community Days were held in the following areas: Sandfields, Neath Port Talbot; Brackla, Bridgend; and at Lysaght, Newport. Tenants from

all over these areas have attended to discuss the service and any issues with staff whilst having fun at the same time!

Tenant Service Testers A group was set up to test the services that Linc provides; the first area that was tested was the Customer Contact Team. A couple of improvements were highlighted which have now been implemented. The Tenant Testers are now turning their attention to the Money Advice Team.

Grapevine Reading Group A Grapevine Reading Group has been set up who are scrutinising the Grapevine prior to publication and awarding their stamp of approval.

Tenant Surveys We carried out two surveys by independent researchers about our planned improvements programme and the way we let new properties. The results were on the whole very positive, but the feedback from Linc tenants was very useful, and has led to us making some changes.

Compliments

“”

Some of the compliments we received included:

“A very professional team, very competent and polite. Superb service. (NPower).” “The contractor was polite and a good tradesman, very professional in his work. (R&M).” “I am really pleased with my Linc property and the services that Linc have provided over the years.” “How good it is in this day and age to find a large company willing to be of help and give a personal service. (Linc)”


Facts & Figures Empty Homes We took 7.2 days on average to re-let a property which is slightly higher than last year, although we continue to have one of the best performances by a Welsh Housing Association. 29.4

30

No. of days (average)

25 Actual 2012/13

Actual 2011/12

20.8

20 15 10.2

9.3

10

6.6

12.8

10.3 11.0

7.7

7.3

5

7.9 7.4

Apr

May

June

7.4

4.3 4.7

3.5

0

7.6 2.1

July

Aug

Sept

Oct

6.7

7.4

7.0

8.0 6.0

7.2

6.3

3.3 Nov

Dec

Jan

Feb

Mar

Month

Year to date average

Arrears Linc sets a target of under 2.5% for rent arrears. As you can see from the graph, we achieved this and at the end of March 2013 the total arrears was 2.31%.

Percentage of arrears

5.0 4.5 4.0 3.5 3.0

2.46%

2.76%

2.62%

2.5

2.78%

2.57%

2.43%

2.34%

2.33%

2.50%

2.28%

2.57%

2.48%

2.31%

Jan 13

Feb 13

Mar 13

2.0 1.5

Tenant Arrears

1.0

Arrears Target

0.5 0.0

Mar 12

Apr 12

May 12

June 12

July 12

Aug 12

Sept 12

Oct 12

Nov 12

Dec 12

Month

Customer Contact Team On average, the Customer Care Team receive around 3,933 calls per month, a slight reduction on last year. Just over 79% of calls are dealt with at first point of contact. 6000

Total Calls into Customer Contact Team

No. of calls

5000 4000

4065

4329 3742

4117

3790

3639

4001

4005

4332

4194

4141

Jan

Feb

Mar

2845

3000 2000 1000 0

Apr

May

June

July

Aug

Sept

Oct

Month Annual Report to Tenants April 2012 - 2013

Nov

Dec


How we spent our income from your rent and service charge Surplus to invest for Property improvements & new Properties Routine Maintenance

7%

Planned Maintenance

3%

Management Costs

36%

10% Depreciation of existing Properties

10% Service Costs

16%

18%

Costs of Borrowing

New Homes During the year, Linc provided over 55 new homes for tenants in Cardiff and Caerphilly and a number of new developments are nearing completion.

Maintenance Following our Planned Maintenance Programme, Linc successfully completed 396 bathroom replacements; 457 boiler replacements; 171 door replacements; 104 kitchen replacements and 123 window replacements.

Money Advice The Money Advice team visited 555 tenants over the year and made savings/gains of ÂŁ155,165 with an average of ÂŁ280 per tenant. Since November, 2012 we have been collecting rents over the phone by debit card and have taken a total of ÂŁ91,437 to the end of March, 2013. Annual Report to Tenants April 2012 - 2013


Other Achievements Welfare Reform Video

Tenants and staff took part in the filming of a video to explain the changes to benefits with funding made available to mitigate the effects of the welfare reform changes. If you have not already seen the video, please take a look on our website: www.linc-cymru.co.uk/welfare-reform

House Swap Wales

Linc is part of a group of housing associations who are working together to offer tenants the ability to swap houses. Please visit www.facebook.com/houseswapwales for more information.

caring environment. Respite breaks can also support someone who is recovering from an illness or a stay in hospital, with the assistance of professional carers. For more information, visit our website www.linc-cymru.co.uk/respite

Respite Care Breaks

Linc’s Respite Care Breaks were introduced this year and have proved very popular. Linc offers hotel standard breaks in our 7 Extra Care Schemes across Newport, Cardiff and Blaenau Gwent. Respite breaks can White Goods enable home based carers the Linc partnered Swalec to provide opportunity to take a holiday or free white goods (such as washing a short break, confident that their machines & fridges) to over 60 tenants. relative or patient is in a safe and

RNIB - Visibly Better Award Wellwood House joined three of our Extra Care Schemes, to be awarded the RNIB’s prestigious Platinum ‘Visibly Better’ Award, in time for its 10th Anniversary celebration event.

Looking Ahead... Lysaght Institute Linc-Cymru’s £3 million refurbishment of the historic Lysaght Institute was completed in November, 2012. Lysaght is a multi-purpose community hub and social enterprise centre in Newport, with meeting and conference facilities plus a coffee shop, the Tata Orb IT suite, childcare facility, and a large first floor function/community room. The bookings for Lysaght have gone from strength to strength and it is a huge asset for Newport. Lysaght is also working closely with Lliswerry High School and social enterprise has been incorporated into their Welsh Baccalaureate qualification with the students developing Lysaght branded merchandise. If you wish to book the Lysaght for an event please take a look at our website: www.lysaght-institute.com

The Wyncliffe Way An estate agreement was drawn up between tenants of Wyncliffe Gardens, Cardiff and Linc about ways in which we deal with anti-social behaviour. This has resulted in the eviction of one tenant already. In individual disputes, we have started to use both Mediation and Restorative Justice. Both are ways of getting tenants to talk to each other and work out a solution to the problem. Some of the results have been life-changing, and have once more made the community a safe and stable place to live.


Tenant Tips

Don't bin it - bring it! Dear Linc I like to take pride in where I live. I heard we, the tenants, can join you on an estate walkabout with maintenance and the housing officer. What’s all this about? Does it mean I will get to inspect my neighbours homes and isnt’ that a bit nosey? Linc says… Thanks for asking us about this. Yes, you’re right, tenants are welcome to join Linc on what we call Estate Inspections. We don’t go inside any properties so there’s nothing to be worried about there. However, you can help us to make sure that bits and bobs in the shared or communal areas are picked up on. For instance if there’s been a bit of rubbish dumping in part of an estate we might otherwise miss, then you can help us find it. Or you can tell us about your priorities for the area. So, yes..if you take pride in where you live, please get involved. You can call us on freephone 0800 072 0966 or email us at contact.centre@linc-cymru.co.uk You will get a letter shortly before an estate inspection takes place where you live, so don’t bin it – bring it - and meet up with us and influence the way we do things!

Estate Inspection Dates 2013 Address / Estate Bridgend C.B.C Lewistown Brackla Kenfig Hill Caerphilly C.B.C. Hillside Ave Glebe Road Oak Tree Drive Old School Grange Parc Derwen Cwrt Llanfabon Pontypandy Borfa Place Pen-Y-Graig Cwrt Golwy Y Sianel Clos Tir Y Pwll Hilary Court

Date 13.12.13 13.12.13 13.12.13 12.9.13 12.9.13 12.9.13 12.9.13 12.9.13 12.9.13 19.9.13 11.12.13 11.12.13 11.12.13 11.12.13 11.12.13

Address / Estate

Date Address / Estate

Torfaen C.B.C. Jerusalem Close 03.12.13 Llandegfedd Way 03.12.13 Newport C.B.C. Commercial Road 07.11.13 Albion Close 07.11.13 Ringwood Place 07.11.13 Constables Close 07.11.13 Lysaghts 07.11.13 Blaenau Gwent C.B.C. Plantation Row 03.10.13 Pen-Y-Parc 03.10.13 Queen Street 03.10.13 Cwrt Bracty 03.10.13 Cwrt Alexandra 03.10.13 Caer Odyn 03.10.13 Ty Heulwen 03.10.13 Sirhowy 03.10.13

Cardiff Pontprennau Thornhill Penylan Pentwyn St Mellons Grangetown Trowbridge Green Market/Intermediate Ffordd James Mcghan Barrack Lane Cwrt Pen Y Bryn

Date 14.10.13 14.10.13 14.10.13 14.10.13 10.10.13 11.10.13 11.10.13 04.10.13 04.10.13 04.10.13

These are the dates when a team from Linc will be visiting your area

Grapevine Summer | Page 13


Tenant News

Community & spirit Celebrations were in full swing on Red Nose Day! Tenants and staff at Llys Glyncoed Extra Care Scheme were joined by family and friends on Red Nose Day to enjoy a good sing along with an Elvis Tribute singer. Food and refreshments, along with cupcakes and a raffle were all enjoyed! A total of ÂŁ262 was raised during the afternoon. Rewarding as well as entertaining!

Enjoying the Spring months and the activities it brings

At Glyn Anwen Extra Care Scheme, staff and tenants raised over ÂŁ100 by sponsoring Scheme Manager John Rawlings to dress up! The day was a big success, with high spirits and fun throughout.

Do you have any news or photos to share in the next Grapevine? Freephone 0800 072 0966

Page 14 | Grapevine Summer


Tenant News

Going all out for St David's Day.... Residents and staff at Cwrt Gwalia in Bridgend celebrated St David's Day with tea, welsh cakes and Bara Brith! Mr David Edwards, a resident and member of the Ogmore Valley Male Voice Choir, gave everyone a lovely rendition of the classic Welsh song ‘Calon Lan’. All staff and residents joined in to add to the patriotic spirit of the day!

Never too old for Yoga Tenants at our Plas Bryn Extra Care Scheme decided they wanted to try Yoga to improve their own health and wellbeing. They contacted and invited local charity, YogaMobility, to come and host some classes. YogaMobility provides specialist yoga practice for people with all forms of physical and mental disability. They offer a powerful and dynamic approach that focuses on and encourages ability rather than disability.

The classes are £5 and run every Tuesday at Plas Bryn between 10am – Noon. Anyone interested in attending can come along and give it a go. For more information, please contact Karen James, Plas Bryn Support Worker on 029 20 567 788.

“I really enjoy the Yoga class, I think it’s great that they come to us at Plas Bryn to run the class.”

“When I came to Plas Bryn, I had no confidence and the Yoga class has really helped me to build on my confidence. I really enjoy the social aspect of it!”

“I suffer from back ache, this has improved since I have participated in the Yoga class” Grapevine Summer | Page 15


Tenant News

A very warm welcome Penylan House Community Nursing Home Anne Thomas, Executive Director Linc Care said: The first phase of Linc's £4.7m redevelopment of Penylan House Nursing Home in Cardiff is complete and the first residents have moved in. Penylan House is Linc's second Community Nursing Home and when complete, will have 73 en-suite bedrooms, assisted bathrooms, spacious lounges, dining areas, solar panels to generate electricity and beautiful gardens. Construction has been split into two phases so that residents living in the original building did not need to move out during the works.

“From the very beginning our priority has been to work in partnership with the residents and their relatives, staff and trustees to deliver the first part of this exciting project. I am delighted that phase one is complete and the residents have moved in. Move day was a great success. We were blessed with good weather and fantastic support from families and staff, some of whom came in on their day off to help with the move. The meticulous planning ensured that it all went smoothly and everyone was very pleased to be in their new home.”

The existing 28 residents have now moved across from the old building to the newly completed first phase which has 30 bedrooms. In keeping with its close association with the Jewish Community, the new home has facilities to recognise the religion of its Jewish residents and has a kosher kitchen. Linc staff have taken part in Jewish Culture workshops to understand and respect the culture and traditions. Services at Penylan House are extended for the wider community and people from all faiths.

Judy Cotsen, Chair of the newly named charity PenCare (formerly the Trustees of Penylan House) said: “After a great deal of planning, the residents of Penylan House have moved into their brand new home. We are delighted to be working together with Linc Care. The move will allow us to continue to provide a kosher facility and give security and stability to our elderly in the Jewish community.”

Work is currently underway on phase two and the empty existing building is being prepared for demolition. Linc Care provides high quality care for the elderly, This phase consists of a further 43 bedrooms and is including residential, respite, nursing and specialist due to be completed in June next year. dementia care. Page 16 | Grapevine Summer


Activities and Events

Celebrity Chef Franco Training session number two proves a success Linc's very own chefs were lucky to experience a second training session with famous chef Franco Taruschio.

The training course took place in Franco’s training kitchen in Blaenavon, a facility run in conjunction with quality food supplier Vin Sullivan.

and learning skills that they will transfer back into the workplace. Stuart Davies, Assistant Facilities Manager at Linc said: "The whole day was a great success! The training was very hands on and the making of Lemon Tart and Tiramisu has given us the confidence to use these dishes on the Menus at our Extra Care Schemes and Nursing Homes this summer.

Franco is best known as the former chef/proprietor of the legendary Walnut Tree restaurant in Abergavenny, the critically acclaimed restaurant he ran for over 30 years.

The bespoke training was designed to offer the chefs the experience of working with an accomplished celebrity chef, as well an introduction to new products

The most enjoyable part was making the pasta with a true Italian (Franco). He’s not only very knowledgeable about his food, he has great passion for it. All in all, it was a great day."

Jewish Honey Cake

Method

Ingredients • ½lb honey • 12oz self raising flour • 4oz caster sugar • ¼ pint warm water • 2 eggs • 1 tsp ground ginger • ½ teaspoon mixed spice • 4 oz chopped almonds • ½ teaspoon bicarbonate of soda

1. Sieve the flour, ginger spice and bicarbonate of soda. 2. Warm the honey. 3. Beat the sugar and eggs until light and fluffy. 4. Add the honey, the dry ingredients and the water to this mixture. 5. Mix to a smooth batter then turn into a shallow greased tin and bake in a moderate oven for 1 hour at 145-150 degrees.

Currently on the menu at Penylan House Community Nursing Home, Cardiff Grapevine Summer | Page 17


Social Enterprise Business News

Lysaght Institute The first wedding at the 'Stute' Eight months after opening, the iconic Lysaght Institute has gone from strength to strength and is a vibrant community hub which operates as a Social Enterprise. The ‘Stute’ as it is affectionately known, is proving to be a popular wedding venue. It has a wedding licence and the whole wedding day can be hosted at the famous building from ceremony, wedding breakfast to evening function. The first full wedding at the Institute was on Friday 14th June 2013. Joanne Bartlett and Russell Taylor married at 3pm, with the service held in the Lysaght Suite which was fully dressed as a Ceremony Room. The bridal party shared their wedding breakfast in the Main Hall with family and friends, after photographs, which were taken in the now blossoming Lysaght grounds.

Photography © Glenn Edwards

The wedding was run and organised by Lysaght’s in-house caterers and events team, Newport Social Enterprise. Manager John Cox said:

“It’s always pleasing to receive compliments from our customers and to know that Newport Social Enterprise can deliver a great wedding day experience” Lysaght is now looking forward to hosting several other weddings in 2013, with more enquiries and bookings for 2014. For further information on visiting or booking any of the facilities at the Lysaght Institute, please contact Alun Harries on 01633 284911 or email alun.harries@linc-cymru.co.uk

Photography © Glenn Edwards

The celebrations went on until the early hours of Saturday morning as more guests arrived for the evening party. Mr Bartlett, Father of the Bride, relayed his thanks to all staff and commented on how wonderful the day had been, and how very welcome he, his family and guests had been made to feel. Photography © Glenn Edwards

Page 18 | Grapevine Summer


Tenant News

A special guest visits the Lysaght Institute The Lysaght Institute hosted a very special visit. Flo Pritchard is Linc Care's longest-standing Extra Care tenant, being the first to move into Wellwood House Extra Care Scheme in 2002. Flo, accompanied by her son, John and daughter, Kay had a VIP tour of the Institute, bringing back some special memories. Flo was a regular dancer at the Institute, as was her late husband Wilf, who also worked at the WR Lysaght Steelworks from 1940-1960. John and Kay were also regular users of the Lysaght Institute and have their own fond memories. John commented:

“The design of the building and the finished article, provided for its new role within the community is commendable and tributes are due to all those involved in the project. Congratulations on a job well done!" Needless to say, Flo was delighted to have a private tour and thoroughly enjoyed her trip down memory lane. Flo, now a resident at Glyn Anwen Extra Care scheme in Newport, will shortly celebrate her 103rd birthday. She puts her secret for a long and fulfilling life down to ‘hard work and keeping busy’!

Get online. Get connected! searching for work as well as helping you on the job.You can also link up with friends and family, sharing your experiences.

Many of us never or rarely use the internet. Getting connected can enable you to save your pennies by shopping for the best deals, manage your money better with online banking, improve your computer skills which is important when

The Post Office is just one of the organisations that is committed to supporting you to improve your digital skills. Branches now offer a free service whereby staff can print out the nearest free or low cost internet access points as well as internet training points to your home. So, next time you pay a visit to the Post Office, why not ask or find more information at www.postoffice.co.uk Grapevine Summer | Page 19


Tenant News

Time to celebrate A special birthday at Capel Court with Royal approval! Mrs Emma Webb has been a tenant at Capel Court Extra Care Scheme for four years. Recently, she celebrated an impressive milestone with her close family and friends, as she turned 100!

Mrs Webb says: "Celebrations went very well and I had a wonderful time."

As well as lots of gifts and flowers, Mrs Webb enjoyed opening over 100 cards, including a special one from the Queen. Celebrations lasted two days! As well as Afternoon Tea, Rob Knight entertained the tenants.

Scheme Manager Tricia Pringle commented:

"Mrs Webb is the first tenant to celebrate a 100th birthday since Capel Court opened in 2007. She is an inspiration and it was a joy to see her enjoying herself surrounded by family and friends."

Newport BME

Newport Black and Minority Ethnic Housing (BME) Forum are looking for more members to join them. They set up in 2009 to find out about the housing issues facing BME residents in Newport and to work with housing organisations to address them. Page 20 | Grapevine Summer

The Forum has raised awareness of BME housing issue and organised successful events including a food festival and information day. The Forum is now planning to focus on the impact of welfare reform on BME communities as well as issues such as access to housing. If you would like to join the Forum, or learn more about its work contact Omar Ali on 01633 414832.


Tenant News

Improving your homes Is your Annual Gas Boiler Service overdue?

Every year, we make improvements to hundreds of homes.This year we are working on 231 kitchens, 289 bathrooms, 38 window installations and 87 new boilers!

WARNING:

231

You could be putting your life and others in danger

kitchens

Please don't miss your appointment...

ACT NOW:

If you have missed your first appointment and you are not at home again for your second arranged appointment, you risk your gas being capped off at this visit.You will therefore find you won't be able to use your gas cooker, heating or hot water, and we will be unable to reconnect it until your boiler has been serviced. Call 0800 072 0966 for further information

289

bathrooms For further information on this year's planned maintenance programme, visit our website... www.linc-cymru.co.uk/new-kitchensbathrooms

10 reasons to visit our website www.linc-cymru.co.uk At the click of a few buttons you can..... 1 Pay your rent online 2 Report a repair 3 Get the latest money advice

See it. Hear it. Read it.



8 Apply for a job

Linc's website has been designed to work well on your mobile phone. You can read it in large print or use Browsealoud which means it reads the content of a page for you. Plus, we have introduced Google Translate so that you can look at information in a language of your choice.

9 Make a care enquiry 10 Send in your compliments and complaints

What are you waiting for? Visit our website today. Go to www.linc-cymru.co.uk

4 Get information on anti-social behaviour 5 Find out how to get involved in Tenant Groups 6 Download the latest Grapevine newsletters 7 Read the latest Linc news

Grapevine Summer | Page 21


Tenant Tips

The job clinic Helpful job tips

Recruitment is just like a ‘blind date’ Finding the right job is like finding the right partner. A dating agency may help you find true love, and likewise more and more people are turning to recruitment agencies in search of a new career. If you are looking for a job, the following tips may help you to make the most of recruitment agencies:

At meetings, look the part, dress to impress and be prepared!

Get online

All recruitment agencies have their own websites and you can view vacancies 24 hours a day. Many sites offer employment bulletins, interview and CV advice and vacancies that match your criteria, that can be emailed or text-messaged to you.

Word of mouth

Ask your friends, family or colleagues if they have used any specific recruitment agencies, and ask how they found them. Online social networking sites like Facebook, Twitter and Linkedin are also great for asking for personal recommendations and also highlights that you're actively looking for work..

Which agency to use

Different agencies specialise in different fields. Make sure you research the agencies and sign up to the right ones for your needs.

Curriculum Vitae

Ensure your CV is no longer than two pages. Be concise, highlight your skills and strengths, bullet point your main responsibilities and don't forget to spell-check!

Arrange a meeting

Treat your meeting with the Recruitment Consultant as a job interview. Look the part, dress to impress and be prepared to answer questions about your experience, achievements and aspirations. Don’t forget to take along any professional certificates that may be relevant to the work you are seeking. Page 22 | Grapevine Summer

Get on with them

Build a rapport with your Recruitment Consultant. They have market knowledge, provide relevant information about jobs and companies and have the contacts, so why not use them!

Be prepared

You may have to take some skills tests, such as numeracy, IT, spelling or typing.

Don't be afraid to temp

You’ll earn a wage, learn new skills and get to know people who can help you in your career. Temporary jobs can lead to permanent ones and often provide opportunities to gain valuable experience in a variety of environments. Visit www.linc-cymru.co.uk/job-tips for more tips!


Tenant Information

Useful contacts If you can smell Gas: Please call the National Emergency Gas Service on

Linc-Cymru Housing Association 387 Newport Road Cardiff CF24 1GG

0800 111 999 (freephone, available 24 hours)

Heating or Plumbing repairs:

0808 208 2432 (NPower: available 24 hours)

Other Useful Numbers:

All other enquiries - Customer Contact Team (office hours: Monday-Friday 8:30am-5:00pm):

Citizens Advice Bureau (Wales) 0844 477 2020

0800 072 0966 (free if you are calling from a

National Debtline

0300 123 1134 (if you use this number when

0808 808 4000

Moneyline Cymru (a local service providing

loans, savings, basic bank accounts and advice) Cardiff: 029 2034 4460 Newport: 01633 258 233 Cwmbran: 01633 877123 Pontypridd: 01443 493009 Bridgend: 01656 655592

landline)

you are calling from a mobile phone, you will be charged the cost of a normal phone call)

Email: contact.centre@linc-cymru.co.uk Website: www.linc-cymru.co.uk Emergency Repairs

0800 072 0966 (after 5pm and on weekends)

Money Made Clear (a helpline for enquiries

about financial products and services) 0300 500 5000

Electricity, Gas and Water Supply To find out who your electricity supplier is please contact 0845 601 5972 To find out who your gas supplier is please contact: 0870 608 1524 To contact Welsh Water please contact: 0800 052 0145

Allpay 0844 557 8321 (to pay your

rent with a credit or debit card) www.linc-cymru.co.uk/pay-your-rent

Compliments & Complaints: Customer feedback, whether positive or negative, helps us to continually improve our services. We value your comments and will always do our best to respond to you as quickly as possible. If you would like to make a compliment or complaint, you can contact us as above or submit your comments at www.linc-cymru.co.uk/compliments-complaints Grapevine Summer | Page 23


Puzzle time COMPETITION: WIN a £25 prize - simply enter the quiz! (clues are inside) 1 Who is the Chair of the Tenant Panel? 2 Linc has made a short film – what is it about? WIN 3 Name 1 myth and 1 truth about Benefit Changes? 4 How many summer events feature on Page 8 and 9? 5 Which resident of Capel Court had a birthday card from the Queen? 6 What is the surname of the famous Chef Franco? 7 Who can join Linc on Estate Inspections? 8 Who got married at Lysaghts on 14th June? 9 Name 3 reasons to visit the Linc website. 10 How many job tips are listed in this newsletter?

To enter the quiz, simply send your answers and contact details to: Grapevine Linc Cymru Housing Association 387 Newport Road Cardiff CF24 1GG Or email Karen Jeffreys: karen.jeffreys@linc-cymru.co.uk Closing date: 1 September 2013 (Editor's decision is final. In the case of multiple correct answers, one winner will be selected at random.)

The summer holidays have arrived so for fun why not complete our sizzling summer wordsearch....

Send us your summer snaps & see them in the next Grapevine!

SANDALS BARBEQUE FLIPFLOPS AEROPLANE SWIMMING HOLIDAY

(Remember to tell us where you took them) Email your photos to...... karen.jeffreys@linc-cymru.co.uk

T D T N U S K L J P S T A O B A

H N R O L D L R I K T R E R E C

D A A S A N D A L S T V T R E O

F U T S Q Y O D I L O S O R U S

SUNGLASSES MEMORIES HAT FESTIVAL LOVE ICECREAM L A N T Q R I U J L M P S A Q A

I F C A E A R C O Y L T E B E T

P S S F E S T I V A L E S O B K

www.linc-cymru.co.uk

F E L D T H M J N J F U S R R H

L I D D A C S E T I M M A I A O

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A R P O A R L L O B L

PICNIC BEACH SUN BOATS

P O M T P E E F E K T O G J K I

S M M C S B U R R P I C N I C D

A E A S U U C X U T R A U J T A

V M D E M E L G S S E C S I V Y

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Aberavon beach

Grapevine Summer 2013  

Grapevine is the quarterly newsletter that we produce for our tenants and stakeholders. In this Summer edition, we learn more about the Welf...