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TALES OF THE

TRADE

Every good community has great businesses. Every great business has a compelling story. Every compelling story has to be told.

Week of February 20, 2012 • Supplement to the Roseville Review • Published by Lillie Suburban Newspapers, Inc.


The Lock Up Self-Storage: your storage solution

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hether you are looking for a place to store dorm room items over the summer, furniture during a move or just the excess household items that accumulate, The Lock Up Self-Storage in Minneapolis is the perfect choice for all of your storage needs. Since 1976, The Lock Up Storage Centers have been offering state-of-the-art storage facilities with 35 locations across the United States. The Lock Up is family-owned, with three other locations in Minnesota including Plymouth, Bloomington and Eden Prairie. The Lock Up features a double access-point security system with Internet-monitored DVR video surveillance. The Northeast Minneapolis property is entirely climate-controlled with separate HVAC equipment for each of its four levels of storage. The hallways and storage units are carpeted. Lease terms are short, flexible and easy to understand and The Lock Up will accept deliveries. You can expect a safe and comfortable experience. “It’s like a hotel for your stuff,” as one satisfied customer put it. Since its opening in December 2008, The Lock Up Self-Storage delivers trust to customers, says Dan Walsh, senior property manager in Minneapolis. “People are pressed for storage space and we offer a safe and clean alternative,” Walsh says. “Our location is convenient for several points in the east and west because of the highway.” The Lock Up is built for storage — not retro-fitted for storage — and offers a clean, modern rental office. Lock Up customers have coded access to a large loading/unloading area equipped with restrooms, carts and hand-trucks to make their moving chore a little easier. Customers are limited to the floor on which they store their items, and they appreciate the extra security steps. “We have music playing to create a nice atmosphere and the lights in each storage hallway turn on by a sensor,” Walsh says. “We have very high standards at The Lock Up.”

Facility features: • Carpeted Hallways and Self Storage Units • Climate Controlled Interior and Drive-Up Storage Units • Electronic Coded Access • Full Size Passenger Elevator • Indoor Loading Bay • Motion Sensitive Lighting • Security Camera Monitoring

Office hours: Monday through Friday: 9 a.m. to 5 p.m. Saturday: 9 a.m. to 4 p.m. Access: 6 a.m. to 10 p.m.

And while many other storage facilities have bare concrete floors, The Lock Up is carpeted for comfort and monitored for climate control. “We keep a consistent temperature on each level to provide satisfaction to every customer,” Walsh says. The Lock Up’s customer base is as varied as the reasons to store things, Walsh adds. “Students use it to store their dorm room furniture, businesses use it for inventory, and homeowners use it when they’re buying and selling their homes. We also see realtors store furniture for staging houses.” Security is vital to people deciding on storage locations, and Walsh explains that The Lock Up provides multiple layers of security. “The Lock Up Self-Storage offers peace of mind, with renters knowing that all people are off site by 10 p.m. We have security monitors and we offer an intercom to reach the front office on every level of our facility,” Walsh says. “The Lock Up provides a superior level of security to customers and exacts a high standard of professionalism from its associates. Our storage centers are the newest, state-of-the-art facilities in the country. We are locally managed to give superior customer service.”

A free lock and free move-in truck are offered with every new rental. The truck pictured here is located in the ‘loading area’ which has a garage, carts, restrooms, and a swipe card to access the building.

The front desk area assures relaxation — a professional staff with 20+ years of service can help with all of your storage needs.

Storage units at The Lock Up are carpeted and 100 percent climate-controlled, with large loading bays for easy access. Security cards and videorecording cameras give renters peace of mind while storing with The Lock Up.

• FREE Month Rent l B l vd ndustria Ne I

35W

• FREE Move–In Truck • FREE Lock 1355 Industrial Blvd Mpls MN 55413

Ne B

Call Manager for Details

612.378.5625

roadway St

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Ne Broadway St

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www.thelockup.com

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From left, Harriet Johnson, Marie Nilsson and Edith Miller put finishing touches on a quilt to donate to charity at Heritage Place of Roseville. The quilt group is one of many activities offered to tenants, in a partnership with Brooklyn Park Lutheran Church.

Heritage Place of Roseville tenants Akimi Oyanagi and Walter Wojtowicz work on a quilt with Doris Pettit of Brooklyn Park Lutheran Church.

Heritage Place of Roseville: A place to call home

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ood friends, good service and independent living bring the feeling of home to residents at Good Samaritan Society Heritage Place of Roseville. The not-for-profit faith-based organization has 48 spacious one- and two-bedroom apartments available, and Good Samaritan Society Home and Community Based Services also offers health care services for residents if and when they’re needed, says Marketing Director Cindy Donovan. Adults age 55 and older are welcome at Heritage Place of Roseville and will find staff with years of experience in senior services to welcome them into the community. It’s easy for new and long-time tenants to make friends in the close-knit environment, Donovan says, because of the many activities and gathering spaces for optional meals and social events. Meals, prepared with dedication by Heritage Place of Roseville’s chef Carmilla Johnson, are served three times per day and include a complimentary breakfast buffet. Tenants have the option to join their friends for a bite to eat, attend special outings to restaurants, or cook in their own apartments. As an added treat, there is a beverage bar open 24 hours a day, where friends can grab some coffee, juice, tea and cocoa before they sit down for a chat or card game. Freshly-baked cookies are served each afternoon. “Everything is flexible and geared toward people’s independence,” Donovan says.

“Having lived in Roseville most of my long life, it was comforting to have Heritage Place as the next step in my life. Activities are planned so that everyone has something to choose from.” — Jeanne Drange “As a retired school administrator and a retired social worker we find Heritage Place to be an outstanding senior residence. The physical surroundings are excellent and the staff is friendly, caring and professional at all times. The food and the service is excellent. Both of us have visited many senior residents in Wisconsin and Minnesota as well as in Germany and Sweden. We rate Heritage Place an ‘AAA.’ It’s the right place for us.” — Robert Peterson

Programming for any and all Programming at Heritage Place of Roseville is constantly evolving to meet seniors’ needs. This year, a monthly Breakfast and Benefits seminar is available for veterans and their spouses to learn about services they may be eligible for, Donovan says. The Breakfast and Benefits presentations are open to the public. Donovan adds that Heritage Place tenants can participate in a variety of regular and ever-changing activities such as the Arthritis Foundation exercise classes, Wii bowling, quilting, book club, card games and other entertainment and educational events. Transportation is another key amenity and tenants can utilize the convenient service at Heritage Place of Roseville to go to doctors’ appointments, shopping, run errands, visit friends or anywhere else they please. Marguerite Lukens, a tenant for nearly a year at Heritage Place of Roseville, says she looks forward to the shopping trips every week. When she’s not out about in the community, Lukens says she makes a point to partake in Wii Bowling and any music activities.

Health care just around the corner Luken adds that she feels secure knowing home health care is also available should she need it. Good Samaritan Society’s health care is on site and services are certified through Medicare and Medicaid with the added convenience of a discount for Heritage Place tenants.

“When you’re looking at apartments what’s important to a woman? A washer and dryer right in my own apartment! And large, roomy living room, bedroom and kitchen and bathrooms and enough storage space — that’s what I’ve got at Heritage Place plus good friends that I’ve made here. It’s my beautiful home. I highly recommend it. As an added bonus, if you have a car you can rent a space in the nice warm, dry garage. Heritage Place is conveniently located close to shopping and there is a regularly scheduled bus to the store, church and appointments if you don’t have a car.” — Barb Janicke

The welcoming Heritage Place of Roseville has 48 spacious apartments and convenient heated underground parking for tenants.

‘Our focus is to provide an environment where tenants feel loved, valued and at peace.’ - Cindy Donovan, Marketing Director “Having the services on site is a definite benefit,” Donovan says. Tenants’ family members can take comfort in the services of the Good Samaritan Society being readily available for their loved ones. Tours for families or prospective tenants can be scheduled at any time and guests are invited to enjoy a meal during their visit, says Heritage Place of Roseville’s Executive Manager Lauren Pahnke. She adds that the dedicated staff members are a valuable resource for tenants and their families, especially when it comes to balancing independence with needed assistance.

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“We like to see everyone have a high quality of life and be comfortable and able to do what they want to do.” The goal of all staff at Heritage Place of Roseville is to extend the values of Good Samaritan Society to their tenants, Donovan says. “Our focus is to provide an environment where tenants feel loved, valued and at peace.”

ou’ll wish you had moved here years ago.

Looking for a more fulfilling retirement? Call Heritage Place of Roseville at (651) 489-3293 to schedule a visit or to learn more about our communit y. 563 County Road B West Roseville, MN www.good-sam.com All faiths or beliefs are welcome.10-G0428


Arthur’s White Pines and J. Arthur’s Coffee: Serving with Care

Wouldn’t you love to live here? Arthur’s White Pines founders Jim and Dorothy Nelson did – before they dedicated their former Roseville home, as they have their professional lives, to caring for people with physical and mental challenges.

Arthur’s White Pines Residential Care Arthur’s White Pines, part of the ACR healthcare group, offers a home setting for older adults who need 24-hour-a-day care. They specialize in memory care, on-site medical care, respite care and endof-life hospice care. In 1981, ACR Homes founders Jim and Dorothy Nelson purchased a large home on Alta Vista Drive in Roseville with the goal of helping to care for their parents when the time came. Jim’s parents moved into the home in 1982 due to the increasing health needs of Jim’s father, Arthur Nelson, and Dorothy’s parents moved in a few years later. “The name Arthur’s White Pines comes from my dad, Arthur, who was the very first person served in this home. He loved white pine trees, and all the white pines surrounding the house were transplanted from his farm,” Jim explains. In 2006 Jim and Dorothy remodeled the home in order to offer care for six senior adults who need round-the-clock assistance. The cheerful staff and senior residents

are thriving in the serene setting and can often be seen outdoors enjoying the natural surroundings in the residential neighborhood. Just recently, Arthur’s White Pines added a site in Shoreview, having found a house that met its requirements for a spacious, secure home in a peaceful, residential location. The move from their own home to a similar setting is much smoother for older people, says longtime ACR employee Mickel Yust. “Aging is a difficult thing for a lot of people.” she says. “We can ease the transition from their own homes or assisted living apartment by offering homes with small groups of residents and familiar, long-term staff members.” Arthur’s White Pines shares ACR’s emphasis on the intrinsic value of each individual. “The same principles apply from ACR Homes to Arthur’s White Pines,” Yust says. Arthur’s White Pines residents have attentive, top-notch care in a smaller, home-like setting.

A New Place to Call Home…

J. Arthur’s Coffee serves its customers the finest locally roasted coffee and uses natural dairy products from Autumnwood Farms in Forest Lake.

Local Artisan Coffee As with so many of their inspirations, J. Arthur’s Coffee was born from the Nelsons’ desire to serve others. As the ACR staff grew, it had become more difficult to find places to host internal events, so J. Arthur’s was created to offer a spot to get together in a convenient, comfortable location. Soon, people in the surrounding community became intrigued by the idea of a local coffee shop, and the Nelsons obliged by opening J. Arthur’s to the public. Again, they brought high principles to the venture, ensuring they support sustainable practices, direct trade and local producers. J. Arthur’s serves locally roasted coffee from Roastery 7 and Dogwood Coffee Co. and uses dairy products from Autumnwood Farms in Forest Lake, Minn., which specializes in pasture-raised, hormone-free natural dairy. J. Arthur’s coffee is “third wave coffee” which has a different roasting philosophy, explains J. Arthur’s manager Jordan Hubred. Third wave coffee focuses on artisanship using single-source coffee beans from family-owned farms. The beans are lightroasted to bring out subtle flavors, and then carefully brewed. “Our espressos are ristretto shots – a sweet double shot using about 19 grams of espresso brewed in 1.5 to 2 ounces of filtered water for 20 to 30 seconds,” says Hubred. On the menu, alongside a variety of espressos and drip brews, are freshly made soups and sandwiches as well as teas. J Arthur’s also sells coffee beans and an assortment of brewing equipment. You’ll want to make a note to return on one of the evenings when J. Arthur’s hosts live music.

Roseville’s Best Kept Secret N TO O THE PUBLIC… U OPEN

in an elegant home setting for older adults who need 24 hour assistance.

With this coupon. J. Arthur’s Coffee. One coupon per customer. Not valid with other coupons or special offers. Expires 03-31-12.

Located on wooded lots in Roseville & Shoreview

For info: www.arthurswhitepines.com or call: 651-294-4798 Afliate of ACR Homes

FREE POUROVER Single Cup Brew

PREMIER RESIDENTIAL CARE

Personalized Care • Leading the way to a High Quality of Life

True to its original mission, J. Arthur’s offers meeting space which can be reserved with in-store purchases or giftcards of $25 to $50 depending on room size. Drive-through coffee service will be available soon, and to better serve the community J. Arthur’s is now open on Sundays. Mickel Yust, who now oversees J. Arthur’s, has worn many hats during her eleven years with ACR, also serving as a program counselor, residential live-in supervisor and program director. She’s seen every facet of ACR and its newer additions, and knows the personal attention that went into the first ACR home continues.

Our products d are from f MN owned and operated businesses 2441 N. Rice St. (Rice St. & B2) 651-294-4782 www.jarthurscoffee.com

50% OFF Any Espresso Based Drink With this coupon. J. Arthur’s Coffee. One coupon per customer. Not valid with other coupons or special offers. Expires 03-31-12.


Plato’s Closet in Roseville makes trendsetting easy

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t’s tough to keep up with today’s ever-changing fashions, and it isn’t too easy on the wallet either. But Plato’s Closet in Roseville makes it practically painless. “Even if you’re on a budget, you can find a really nice outfit that you’ll really want to wear,” says owner Stephanie Broten. Plato’s Closet sells top-notch, gently used clothing for guys and gals. The store has a seemingly endless selection, and new items come in every day. There’s always something new on the racks, including brand names like Ed Hardy and True Religion Brand Jeans. And customers can leave the store with a whole new outfit for $30. Got a bursting closet, but nothing to wear? No problem. Plato’s Closet will give you cash for gently worn clothing, shoes and accessories. Whether it’s designer style for a night on the town or essential every-day basics, Plato’s Closet has what you’re looking for. The store’s clientele is mostly from the 14 to 24 age group, but Stephanie stresses there’s something for everyone at Plato’s Closet. After all, a great pair of boots or a down vest in an eyecatching color transcend all age groups. Stephanie, her mother Cheryl, and fellow owner Traci Dollerschell pride themselves on supplying current fashions to their wide variety of customers. You won’t find “mom jeans” here. Though a resale shop, Plato’s Closet keeps up with the trends and knows what’s in now. Vashti, 20, says she visits Plato’s

Closet once a month but came looking for something particularly special at the end of January. She’s a singer in a local rock band and needed some stunner threads for her show that evening. “I was looking for this and I found it,” she says of a neon pink, lacey dress, a steal at $12. Stephanie is a Plato’s Closet veteran who worked at branches in Minnetonka and Eden Prairie before she purchased the Roseville store in 2007. Business is booming. “By the first year, I had doubled sales from what the last owner had done,” she says. Plato’s Closet is also involved in the community, supporting local schools, organizations and donation efforts. Any items that aren’t snatched up fast are donated to National Vietnam Veterans of America. Employees at Plato’s Closet always greet customers with a smile and can act as personal stylists when it comes to finding a flawless outfit. They’re basically that perfect friend you always love shopping with. “We’ll honestly tell you how you look, because we want you to leave looking good,” Stephanie explains. “We want you to come back because you love the way you look, not to return things.” “If this type of place would have been around when I was young, I wouldn’t have been such a dork!” Stephanie says with a laugh.

Trendy, designer styles you can’t live without!

Cheryl and Stephanie Broten, owners of Plato’s Closet in Roseville, know how to make you look good.

Vashti shows her sister Shannon the perfect “rock star” dress she found at Plato’s Closet in Roseville.

There’s no shortage of jeans at Plato’s Closet in Roseville, so you’re sure to find that perfect pair you’ll never want to take off.

WE PAY $$$ FOR GENTLY USED NAME BRAND TEEN APPAREL

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FANTASTIC Coupon!

Gift Cards are Available Anytime, In Any Amount!

2100 SNELLING AVE. N. HAR MAR MALL

651- 697-0267 www.platoscloset.com

Come visit us on Facebook! www.Facebook.com/PlatosClosetRosevilleMN

Plato’s Closet manager Alyssa Alfveby tries on some of the new stylish merchandise. In the background: puffy vests to brighten up the rest of winter, kicks of all kinds and shirts in every color of the rainbow.


Left, owner Roger Westerling and mascot “Sonny” welcome coin enthusiasts to The Truman Company. Right, Westerling has offered trustworthy appraisals of coins for 36 years.

The Truman Company: a trusted name in coins

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hen it comes to navigating the world of rare coins and precious metals, people have found a trusted guide in Roger Westerling for well over three decades. Sometimes, customers come to The Truman Company to find out the value of a coin or a coin collection so they can sell it. Others want an appraisal so they know a little more about their possessions, says Westerling, owner of The Truman Company in Roseville. And, in a scene that echoes Westerling’s own past, sometimes a neophyte walks in with a coin and a certain gleam in the eye – and leaves with a wealth of knowledge and a newly-minted passion for coins. After 36 years in business, there are plenty of repeat customers at The Truman Company. Westerling’s recipe for continued success is simple: unmatched knowledge of his field and a commitment to building and keeping trust. “We focus on good service and honesty.” Westerling is a life member of the American Numismatic Association with an A+ rating with the Better Business Bureau. He’s been trusted with collections that are too big for their owners to bring into the office. This is where his sterling customer service really shines. “I’m more than happy to come out to their home or bank,” he says. Either in-store or off-site, he spends whatever time it takes to make sure he’s provided a meticulous appraisal. And if someone is interested in selling a collection, they can be assured Westerling won’t “cherrypick” a few valuable coins and leave them with the rest. He says it’s only fair to do business on their terms, and with his experience and contacts, he can handle a wide range of inventory. “There’s a market for everything,” he says. For one thing, the business

In their words Think the coin business is chancy, confusing and, well, rigged against you? These clients of The Truman Company found that with the right advisor, it isn’t. “Once my wife and I determined that we wanted to have precious metals in our portfolio, we contacted one of the highly advertised national providers of these products. The discussion was clear, but the process

Westerling began as a storefront for local customers now counsels people from thousands of miles away. Thanks to the digital age, The Truman Company now counts an estimated 2,500 active clients around the country. Westerling learned the trade from his uncle Truman, a California coin dealer who crisscrossed the country in a quest to find the most coveted coins. “Every time he visited my family, he gave me a coin that had an interesting history. His hope was that I would foster a real interest in rare and unusual coins,” Westerling says. And it worked! While old coins appreciate gradually, precious metals have seen a dramatic spikes in value. From 2002 to 2012, the value of silver went up 456 percent and gold 478 percent. “I honestly think the prices for gold and silver will continue to rise during our lifetime,” Westerling says. The Truman Company has also undergone some major changes in the past year – moving to a new suite that doubled the space to accommodate additional staff and an increased client base. But the business is still easy to find, at the same office building.

felt cumbersome. . . Just prior to making the phone call to finalize the purchase, we contacted The Truman Company for a second opinion. We were very glad we did. Roger made sure we understood the entire buy-sell process, all the fees involved and what to expect after the sale. We made the purchase through Truman and the products were delivered directly to our front door within days. We felt that we were important to them and that they would take care of any issues that might arise. We will definitely use them

Another addition to the suite: space for a dog bed and water bowl for “Sonny,” a Lab-retriever mix – golden retriever, of course. As with so many of Westerling’s decisions, Sonny was a sound investment. “He’s great with customers and adds a special welcome to the place.” Curious about a collection? Concerned about a pending purchase? There’s help right around the corner. “My staff and I are dedicated to helping people preserve and grow their wealth, just like my Uncle Truman did,” Westerling says. “That is why I started The Truman

in the future and truly recommend them to anyone.” – K. B., Michigan “I had many negative experiences in the coin industry. The Truman Company is the first and only coin dealer I have ever dealt with that has been forthright and honest. And I hasten to say the only coin dealer from whom I have had a profit. . . If you had an honest dealer as I believe The Truman Company to be, stay with them just as you would keep an honest and capable mechanic.” – C.A., Virginia Company.” You can hear the Truman Company and Roger Westerling featured in the Brett Winterble Show, Monday through Friday from 9-10pm Eastern on XM Talk 168. In addition Roger joins Brett twice a month to break down the latest in the global precious metals and numismatics markets!

THE TRUMAN COMPANY

BUYING COINS

651-582-3865 2585 Hamline Ave. N. Ste. D Roseville, MN 55113 www.trumanrc.com


If beauty is skin deep, Christina Clinic goes deeper

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ith more than 30 years of experience in hair removal and the skin care business - and now body contouring - the staff at Christina Clinic does it all. The clinic provides services including basic skin care, electrolysis, laser hair removal and CoolSculpting — a new high tech, non-surgical body contouring treatment. “We treat all types of issues,” says owner Christina Cairl. Cairl opened Christina Clinic in Arden Hills in 1981 and made the move to Roseville in 2001. The new state-of-theart facility has seven treatment rooms and serves men and women — ranging from age 8 to 90. “We have patients who come in for multiple services, and hair removal is popular,” Cairl adds. Typically, men have hair removed from their chest, back and the confluence of their eyebrows, while women prefer to keep their upper lips, bikini line and legs silky smooth. Some choose electrolysis, a safe permanent hair removal technique that involves sending heat and current through a probe to destroy the roots of hairs. With electrolysis, which works best for removing lightcolored hair, the hair removal is permanent after a series of treatments, Cairl explains. The clinic is also one of only a few clinics in the state to offer laser treatments using the new Light Sheer Duet Laser System — a comfortable option for permanent hair removal. “The darker and thicker the hair, the better the laser treatment works,” Cairl says.

A progressive clinic Cairl notes that the industry is everchanging, but that Christina Clinic remains a leader in the field. “You’ve got to be innovative or your business will not survive,” she says, adding that one of the clinic’s newest services, CoolSculpting, is gaining popularity. CoolSculpting is a non-invasive, non-surgical liposuction alternative for removal of those pesky love handles. If the bulge won’t budge after diet and exercise, CoolSculpting can freeze stubborn fat, which is then naturally eliminated from the body. Christina Clinic is an affiliate of Crutchfield Dermatology with CoolSculpting and procedures are also done at that office, located at 1185 Town

Procedures & Treatments Non-Invasive Fat Removal CoolSculpting is a patented revolutionary, non-invasive cooling technology created by Zeltiq. It has the capability of removing specific localized fat in body areas such as the waist or love handles, back and abdomen which are proven to be stubborn to respond to exercise and diet. CoolSculpting is a noninvasive and non-surgical liposuction alternative and tummy-tuck alternative.

Laser Hair Removal (Using the Light Sheer Duet Laser!) The ultimate hair removal procedure. It’s quick, comfortable, permanent and able to treat large areas. Unfortunately laser hair removal isn’t for everyone, so give us a call today to find out if laser hair removal is right for you.

Owner Christina Cairl supervises the CoolSculpting procedure, a safe, noninvasive treatment to get rid of extra bulges.

Facials For these facial skin treatments we utilize the world renowned Dermalogica skin care line. Our skin treatments feel amazing and help eliminate signs of aging and bring out the skin’s youthful glow leaving the skin supple, smooth, and radiant. They also make a perfect gift... so ask us about our gift certificates!

Electrolysis The time proven method for safe, permanent hair removal that works on a wider range of skin and hair types. Learn more about our extensive electrolysis experience.

Microdermabrasion Safe and effective technique for improving the texture & appearance of aging skin.

Chemical Peels

Certified Medical Electrologist Cologne Hartman performs electrolysis on a client at Christina Clinic.

Centre Drive in Eagan, 651-209-3600. Cairl says she’s proud Christina Clinic offers its clients this revolutionary new technique, and that she’s even tried it herself with great results. “I want to make sure the services will work for my clients, so I test them out on myself,” Cairl says. Christiana Clinic also offers a full line of skin care items, featuring Dermalogica and NeoStrata products. Beginning with a Face Mapping analysis, a client can experience various degrees of treatment designed to make the skin glow and reduce signs of aging. Further treatments may include peels, waxing, and microdermabrasion. The clinic also offers gift certificates and now has a special offer for a package of five treatments.

In addition to eight longtime employees, the clinic employs two doctors as supervisory medical directors, James Wire, M.D. in Chaska and Charles E. Crutchfield III, M.D, from Crutchfield Dermatology. The staff also includes nationally certified laser technicians, estheticians, and electrologists who can inject Botox and fill wrinkles. Cairl says she believes her staff can help clients keep their skin looking great, and help them feel great too. “We can help them have an overall sense of well-being.”

C

Christina Clinic 2338 North Lexington Roseville MN 55126 651-482-8912

www.christinaclinic.com

Superficial chemical peel treatments are quick, in-office procedures that are given in combination with glycolic home care products to stimulate skin renewal helping the skin appear healthier, plumper and tighter with enhanced skin smoothness and clarity.

Fillers For Wrinkles Restylane, Juvederm & Botox.

Galvanic Current Gentle galvanic currents revive stressed and dull skin because increased circulation from the massaging action draws vital nutrients to the outer layers of the skin - creating a healthier, more vibrant appearance.

Capillary Cauterization Method to eliminate skin lesions commonly called “broken capillaries” and “spider veins”.

Eyebrow Shaping Open up your eyes and schedule an eyebrow design consultation for waxing or electrolysis

Bring this certificate to receive

$25.00 OFF first time visit

for hair removal laser, electrolysis, glycolic skin peel, botox and restylane wrinkle fillers, microdermabrasion, medical facial & cool sculpting non invasive fat removal* Complimentary consultation and sample treatment. Open every day.

*One gift certificate per patient. First time visit for service only. Not valid for product. Not valid with other offers.

Dedicated to a higher standards of hair removal and skin systems.


Owner Ron Gersdorf talks to customers about cleaning a church’s altar coverings and banners.

Mark hands off clothes to be dry-cleaned to employee Jenni Godfrey. He finds Skyline Cleaners’ staff and atmosphere friendly.

Plants and pictures make Skyline Cleaners a friendly place

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ith a wall of windows and a variety of green plants, the large, sunny laundromat of the full-service Skyline Cleaners, 2952 Rice St., Little Canada, is an appealing place for customers of all ages to wash their clothes, bedding or rugs. Wi-Fi, two game machines, TV, a vending machine and magazines are extra benefits at this sparkly clean laundromat that has 22 large-size Maytag washers, five extra-large-capacity washers and 24 dryers. “Dad might bring in dirty towels from the garage that Mom doesn’t want in her washer, a family coming back from vacation can do several loads at once and people can do big loads like rugs or quilts,” explains the amiable owner Ron Gersdorf. Several regular customers take advantage of Skyline’s wash-dry-and-fold service by dropping off their underwear, socks and towels because they don’t want to bother to do it themselves, he adds. A mother with three young children says she comes in every two weeks on the way to work to get everything done by using 10 washing machines at once. She likes the large-size washers and the cleanliness of the place. Two senior citizens who come every week also commented on how clean and well-kept up the place is and how nicely their clothes come out of the dryer. Skyline Cleaners also offers dry cleaning services. Pants, suits and men’s buttondown shirts that customers don’t like to iron are the most common items dry cleaned, but Skyline also does less conventional items such as Ugg boots, wedding dresses and church altar coverings

We are giving away FREE dry cleaning for a year! 3 chances to win: • Text “Skyline” to 41411 • Sign up for our e-club at www. skyline-cleaners.net • Like us on Facebook at facebook. com/skylinecleaners

and vestments. Audry and Helen from Arlington Hills United Methodist Church say their church has been using Skyline’s services for years. Need pants hemmed or a shoulder let out on a suit? Explain your needs to Kay Berdan, when she comes in on Mondays and Wednesdays from 11 a.m. to 3 p.m. to do alterations. She also does repairs on athletic uniforms for Roseville Area High School after they are cleaned at Gersdorf’s other shop at 464 Stillwater Road, Willernie. “People say they like our place because it’s clean and safe. We always have an attendant working so people are never alone,” Gersdorf says. “And I keep the machines running well. It’s a business philosophy with me so customers have a good experience when they come in.” “I want people to think they are at home, not at a laundromat, so it’s less of a chore and more of an experience...Lots of people like the plants and the Wi-Fi,” he adds. Hours at Skyline Cleaners – the shop with the yellow awning – are: Monday to Friday, 7 a.m. to 8 p.m.; Saturday, 8 a.m. to 6 p.m.; and Sunday, 9 a.m. to 5 p.m.

Owner Ron Gersdorf has added plants and wall pictures to make Skyline Cleaners more friendly and home-like. For prices, discount coupons, drawings for free dry cleaning for a year and more information, go to skyline-cleaners.net or phone 651-484-4777.

Your Neighborhood Dry Cleaners And Laundry Service 2952 Rice St. Little Canada, MN 55113

651-484-4777

www.skyline-cleaners.net

Expert Dry Cleaning and Sewing Alteration Service AVAILABLE: Mon-Fri. 7:00 AM to 8:00 PM Sat. 8:00 AM to 6:00 PM Sun. 9:00 AM-5:00 PM

Full Service Laundromat OPEN: Mon-Fri. 7:00 AM to 7:00 PM Sat. 8:00 AM to 5:00 PM Sun. 9:00 AM-4:00 PM

• Modern Front Load Washers • Dryers Available • Always An Attendant On Duty

$5.00 OFF

Cleaning on each pair of UGG BOOTS No limit. Not valid with any other offers. Expires 4-1-12.

20% OFF Dry Cleaning

Excludes leather and household items. Not valid with any other offers. Expires 4-1-12.


Great Clips in Roseville: new look, same great service

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ou might have noticed that Great Clips is no longer at its familiar Lexington Avenue location in Roseville – but no worries – they’ve just moved right across the street. After nine years at its former location, the salon moved to 1789 Lexington Ave. in November. They and their customers are enjoying a larger space and completely up-to-date remodel of the building where the former Robert Paul TV was located. “We grew out of the other space,” explains franchise owner Renae Newport. “We’ve now got more openness in the lobby, and things feel a lot less cramped and much more comfortable.” Most of the salon’s clients have followed them to their new location, Newport adds. It’s no surprise; at Great Clips, stylists are experienced, appointments aren’t necessary, and prices are affordable for any budget. Haircuts are $14 for adults and $12 for seniors and children, and clients can get other services “a la carte” – whether it be a shampoo, style or perm. “You only pay for what you want and need,” Renae says, adding that people can pay triple the price to have their hair cut at other salons – salons that may not have stylists with as much experience as

those at Great Clips. Great Clips in Roseville also accepts non-expired competitor coupons, and offers discounted haircuts at a rate of $9.99 to all active military men and women. Not only can Great Clips clients save some cash, but time as well. Great Clips is open seven days a week, from 9 a.m. to 9 p.m. Monday through Friday, 8 a.m. to 6 p.m. on Saturday, and 10 a.m. to 5 p.m. on Sunday – so even those with the busiest of schedules can find a time that works. “Even if you stop in two minutes before closing, we’ll make sure you get in,” Renae adds. “We try to make things as convenient as possible.” And if you’re really pressed for time, try Great Clips’ new “Online Check-In service,” which allows customers to add their name to the salon’s wait list even before they arrive. Download the Great Clips app or visit www.greatclips.net to sign in online. You’ll even get $2 off each visit through the end of the year when you use the Online Check-In service. Great Clips’ “Clip Notes” feature is another tech-savvy tool the salon offers. When someone visits the salon, staff enters in the client’s name, which stylist cut their hair and how it was cut. Next time the client visits, stylists have all that information at their fingertips. “We guarantee our service,” Renae explains, noting that Great Clips clients are welcome to come back to the salon

if they’re unhappy with a recent service, and a stylist will fix it free of charge. The skilled stylists at Great Clips can easily handle more than 20 haircuts a day, Renae adds, and they all participate in ongoing training and education. The team of stylists at Great Clips in Roseville has been together for years, and the salon manager, Dana Scheithauer, has worked for the company for nearly a decade. “Customers have confidence in seeing familiar faces,” Renae says. “I believe it’s the people that make the business successful.” Renae herself has been with the company since she first helped run a Great Clips franchise in 1995. She has also served as Corporate Regional Director for the Minneapolis-based com-

pany. Renae said she and her husband jumped at the opportunity to purchase their own Great Clips franchises for many reasons, including the company’s stellar reputation. Great Clips is the world’s largest hair salon brand with nearly 3,000 salons throughout North America. “This is a great business to be in,” Renae says. “It’s been really rewarding to see the businesses grow, change and evolve.”

Great cut. Great price. What’s not to like?

1789 Lexington Ave Roseville • MN (in the Old Robert Paul Bldg)

651-488-5918 Across the Street From OL’ MEXICO

Great Clips recently moved from its longtime Lexington Avenue location – they’re now located just across the street at 1789 Lexington Avenue in a completely remodeled building.

We’re Offering:

$899

haircuts w/coupon

Expires 3/31/12. Not good with other offers. One coupon per customer. Good at participating locations.


Abbey Carpet tops Angie’s List of exemplary businesses

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olks in this area know that Abbey Carpet of Mounds View offers them the best products and service available. John Kopas and business partner Tom Link have been spreading the word, and now the million-plus people who use consumer reviews on Angie’s List also know Abbey Carpet is tops. The “Super Service Award” Angie’s List bestowed upon Abbey Carpet shows that it’s one of only 5 percent of companies rated nationwide that receives top marks from customers. “This isn’t anything we could have applied for or pursued,” Kopas says. “This all came from our customers.” The Angie’s List rating follows another from the nonprofit organization Consumers’ Checkbook, which also compiles customer reviews. In Checkbook’s listing, Abbey Carpet in Mounds View posts a solid 100 percent satisfaction rate in “overall service” compared to a metro-wide average rating of 53 percent. What difference does Abbey’s consulting expertise and trained installation crew make? “You can find the same carpet somewhere else, but the installation is everything,” Kopas says. He’s backed up by Consumers’ Checkbook, which warns homeowners to check installers’ work for “wrinkles or ripples, gaps between wall and carpet edge, unusually conspicuous seams, irregular seams, inconsistent shaping of carpet on steps” as well as glue stains and damage to walls. Poorly installed flooring can be even worse and more expensive for another contractor to correct. Wood planks that shrink and gap, substandard underlayment, cracking ceramic and sloppy grout are just the beginning. “People think they’re getting a deal at big-box stores, but they often regret having to live with the

Largest selection of laminate flooring in the Twin City area Experienced decorators always available during store hours Large “daylit” showroom shows true colors Buying power of the bigbox stores — Abbey won’t be undersold! Twin City Better Business Rating? A+

Abbey Carpet and Floor’s staff members have over 200 years of experience combined. There’s co-owner John Kopas, 37 years; Kathy Bosse, 35 years; Karleen Clemens, 31 years; Julie Hoover, 30 years; Tim Link, 30 years; co-owner Tom Link, 26 years; Suzanne Hynan, 25 years, Jan Benson, 20 years; Sue Kaasa, 15 years; Christina Fricke, 2 years.

Customer Satisfaction survey according to Consumer’s Checkbook? 100% Length of the Abbey guarantee? “Forever!” Want to go green? We have flooring made from cork, flax and corn, and we recycle everything we take out. Custom made patterns to fit your space Award-winning retailer (ask us for details)

Owner John Kopas is proud of his spacious, customer-friendly showroom featuring “daylighting” for accurate color selection.

results,” Kopas says. Although people may be able to find their carpet and flooring choice somewhere other than Kopas’ store, it is hard to imagine them doing so without a couple of weeks and several tanks of gas. Abbey’s 10,000-square-foot space showcases nearly 50 carpet brands, over 20 wood-flooring brands and myriad choices in tile, ceramic and stone floors. From cork to teak wood, plush shag to commercial carpet and marble to slate, you can find just what you’re looking for. Abbey Carpet also carries area rugs and

Why Would You Buy Flooring Anywhere Else When Abbey Carpet Has the Best:

window treatments, so customers can see for themselves they’ve chosen the perfect match. And for those who don’t arrive with an idea of what kind of carpet they desire, Abbey Carpet also provides experienced interior designers who will visit your home. “It’s hard sometimes for customers to decide,” Kopas states. “With the thousands of homes we’ve worked in, our designers know what looks good and can give customers that confidence.” Selection, quality and the willingness to stand behind their work - it’s all at Abbey Carpet.

Longtime owner John Kopas purchased his Abbey Carpet franchise in 1973 and opened up shop in New Brighton’s Brighton Village Shopping Center. He operated out of New Brighton for 30 years before moving the business to Mounds View. Kopas and business partner Tom Link, who also has decades of experience, continue to provide the same excellent customer service. At a corporate event in Anaheim, Calif., Kopas was recently awarded Abbey Carpet and Floor's prestigious Lifetime Achievement Award – the only one ever given out. Link says he was delighted when Kopas received the award. “It was wonderful and he deserved it,” Link says. “John is like a second father to me.”

Abbey Carpet & Floor® Carpet • Wood Floors • Vinyl • Ceramic Tile • Laminates • Rugs • Window Treatments

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2222 County Hwy. 10 • Mounds View, MN

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(Next to the Mermaid)

763-398-3981

No Money Down And No Interest For One Full Year!

Take advantage of our convenient Shop - at - Home Service. We’ll bring the samples right to your home! VISIT US AT WWW.MOUNDSVIEW.ABBEYCARPET.COM FOR VALUABLE FLOORING INFORMATION AND STORE LOCATIONS!

Abbey. Floors at Home Home Shopping Service

Showroom Hours: Monday Through Friday 9AM-8PM and Saturday 9AM-5PM. Design and color assistance always available!


Honest-1 Auto Care: Service to trust in your community

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ervice is better than ever at Honest-1 Auto Care since it opened on Lexington Avenue North in Roseville. “Everything we do, the quality of service we offer, the warranty we offer, the eco-friendly aspect of the business sets us apart in the foreign and domestic automobile repair industry,” says owner Jim Henkel. Henkel is joined by owner Pat Kelly, with whom he started the business. The “better than ever‚“ philosophy reflects Henkel’s and Kelly’s priority for customers who come in the door for fullservice auto repair. “We can take care of all of a customer’s automotive needs,” Kelly says. Customer care starts with the expertise of Honest-1’s seven Automotive Service Excellence certified technicians. Each year the technicians renew their certification and continue their education with ASE classes and seminars detailing the latest technology and automobile service trends, Kelly says. The technicians also take courses online each month. Once a customer drives away from Honest-1 with a completed service, from alignment to engine maintenance, they are guaranteed a three-year, 36,000-mile warranty, Henkel says, adding that the warranty promise is about triple the industry standard.

Above, Honest-1 is a fixture at its Lexington Avenue location in Roseville. There are four additional full-service auto center franchise locations in the metro area, and two more are scheduled to open in the spring of 2012. Left, The business lobby features comfortable seating, free wireless Internet, and a workstation with a computer. Honest-1 also offers its customers a complimentary “to and from” shuttle service.

Eco-friendly products at no extra charge Honest-1’s services also exceed the industry standards, with a full offering of eco-friendly products used during vehicle service and repairs, at no extra cost to customers. New in the company’s eco-friendly line is a refined oil that is 100 percent recycled and a biodegradable oil made from animal fat, Henkel says. The biodegradable line has no petroleum base, which makes it 100 percent eco-friendly, Henkel adds. “Both of those products meet all of the federal safety and vehicle manufacturer standards. Those are two options to help reduce the amount of pollutants put into the environment when products are disposed of,” Henkel adds. Eco-friendly products can be used in automobile services from fuel treatments to transmission care, at no extra cost to customers. In addition to the new line of ecofriendly oil products, Honest-1 also offers a full array of water-based cleansers for parts, biodegradable soap and other recycled products. The certified technicians practice oil-water separation maintenance on customers’ vehicles. “We offer that additional benefit to our service, and customers can choose to help the environment, again at no extra cost, when they bring their car to Honest-1 Auto Care,” Henkel says. “It’s part of our regular, everyday offering, and it benefits both the customer and the environment.” Auto care treatments created to reduce emissions are also available at Honest-1, such as a fuel-maintenance

process to remove deposits. That attention to detail and commitment to overall care leads clients to rank Honest-1 among the top providers of full-service automobile repair.

Growing in the community The staff at Honest-1 also gives back by being active in the Roseville community and local school districts. “That’s a big deal to us. We do a variety of fundraising programs, and we’re involved in the schools,” Henkel says. “We are really big believers that we wouldn’t be here without the support of the people that live in our community and we feel a responsibility to support that community.” In addition to Roseville, Honest-1 has locations in Cottage Grove, Eagan, Anoka and the Uptown neighborhood in Minneapolis. In the coming months, locations will open in Burnsville and Blaine, as the company continues to expand its excellent auto service into other communities. Whether they bring vehicles in for a basic oil change, scheduled tune-up or engine repair, customers will leave Honest-1 Auto Care knowing they’ve gotten superb service from certified technicians - with the added confidence ensured by an outstanding warranty. “The quality of service we offer sets Honest-1 Auto Care above the rest,” Kelly says.

Lowest Price & Highest Quality

CALL TODAY 651-482-0035 The Best Price. The Best Service. The Best Warranty.

651-482-0035 3114 Lexington Ave. N Roseville, MN 55113

www.honest1roseville.com

Intersection of Lexington Ave N & County Rd D

I guarantee it! Jim Henkel, Owner

Times areAuto tough! Mytruly family Honest-1 Care is has been affected like my most different. I have had cars others. committed to servicedI am at many different providing you with the best dealers and other shops service at the lowest possible looking for someone I could price. We will do all we can to trust.your I amfamily so happy found keep safeIon the Honest-1. They liveyour up tocost their road and minimize name! When I bring my car to of vehicle ownership.

them I know I am not going to be sold anything I do not need and the probelm is going to be fixed correctly the first time I bring it to them. When the subject of auto repair comes up I tell everyone to take their car to Honest-1! Carmenza Preus–Social Worker, St. Paul

HOURS: 7am-6pm M-F, 8am-4pm Sat. WE ACCEPT COMPETITOR COUPONS.

SAVE $20 ON ANY SERVICE OVER $100 651-482-0035

Coupons may not be combined with any other coupons or specials. Excludes tire purchases. Expires in six weeks. Code 0212.

Full Service Vehicle Maintenance and Repair Including Transmission Rebuilding & Repair


Clothes Mentor has carefully organized clothing racks that are sorted by style, size and color.

Clothes Mentor: Fabulous fashion for a fabulous price

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f you love fashion and shopping but don’t love what it does to your bank account, come to Clothes Mentor in Roseville. At this resale store, you’ll find affordable, next-to-new apparel in all the latest styles, as well as a wide selection of shoes, purses and other accessories. And if you’re tired of some of your own wardrobe, take your gently-used items in to Clothes Mentor and get cash on the spot. All apparel at Clothes Mentor is in like-new condition, thanks to owner Traci Dollerschell and her team’s keen eye. Their goal: to offer up-to-the-minute styles in clothes and accessories with prices that keep shoppers coming back. Those who have already discovered Clothes Mentor are frequent customers, scanning the store for some of the one-ofa-kind pieces that spend just a few hours on the racks before going home with a happy customer. Recent treasures that passed through the store were jewelry and purses made by local artists. “I look for that kind of unique stuff when I buy, especially with the jewelry,” says one of the store’s managers, Liz Alfveby. Designer brand names can also be found here. With Clothes Mentor’s low prices on high-end brand names, shoppers can outfit themselves with a wardrobe of accessories as well as clothing. “If something really cute comes in, it doesn’t take long before it’s sold, especially with purses,” says Dollerschell. “People may not realize that we carry those brands and just how reasonable the prices are,” adds Alfveby. Some designer jeans can sell for close to $200 or more retail, but at Clothes Mentor you can find the same pair, gently used, for about $45. The store also buys clothes that have never been worn, from buyers who decided they wouldn’t work out after all, and shoppers enjoy finding such a great price for something brand-new. Unlike other stores, Clothes Mentor buys and sells year-round selections all the time. “We buy all seasons, all year around,” says Dollerschell. This is helpful for us Minnesotans who may like to escape from the cold and head south; finding summer items in the middle of winter is easy at Clothes Mentor. One thing you won’t find there is a mess. People who have a preconceived idea about spending half a day thumbing through disorganized racks at resale stores are pleasantly surprised by Clothes Mentor’s attention to detail. Each category is organized by style, size, and then color.

Dollerschell says their organization and neatness is a “wow factor”. Consider dropping in over a lunch hour with the single goal of finding a blouse to go with an outfit. At Clothes Mentor, you can go right to your size and color choice. “They don’t have to hunt down the whole store,” Dollerschell explains. That’s another factor that keeps Clothes Mentor shoppers coming back. “I love shopping here,” says regular Clothes Mentor shopper Tracy Cartwright. “I get a lot of compliments on the clothes and accessories from here.” Don’t hesitate, though, to enlist the help of the friendly staff. They can offer advice and help you find exactly what you’re looking for. They know what is in the store and with years of styling experience, this crew will enhance your look with minimum impact on your most important accessory — your wallet. “Shopping here doesn’t mean you’re cheap,” says Dollerschell. “It means you’re smart.” And by combining picking up new pieces with selling what you’re not wearing in your wardrobe, you’re giving someone else a chance to enjoy something fabulous.

Above top, in addition to unique apparel, Clothes Mentor has a wide selection of shoes, purses, jewelry and other accessories. Above, Clothes Mentor’s management team keeps the store running smoothly and offers excellent service. From left to right are Liz Alfveby, Traci Dollerschell and Jennifer Thao.


2012 Roseville Progress I