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Customer Relationship Management (CRM) Systems


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2. Value to the Firm 3. Architecture 4. Solutions 1. Introduction to & CRM 5. Conclusion (Case Study) 6. References (Case Study) Recommendations

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1. Introduction - Definition •

• •


Definition


Definition


Definition

INTEGRATION


Definition


1. Introduction - History •

• •


1. Introduction


2. Value to the Firm •


2. Value to the Firm


2. Value to the Firm


3. CRM ARCHITECTURE


4. CRM Solutions •SAGE •SAP

•MICROSOFT DYNAMICS


SAP


Microsoft Dynamics CRM


SIMILARITIES & DIFFERENCES


5. Conclusion


6. Reference • • •

• • • • • • • •


THANK YOU!


CRM  

Customer Relationship Management concepts, and the comparison between some of the solutions offered.

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