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News from


Issue 19 Spring 2012

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Hospital welcomes new Chief Executive


eovil District Hospital has said farewell to Chief Executive Gavin Boyle who, after nearly five years with the Trust, is moving back up north to run Chesterfield Royal Hospital. Stepping into his shoes is 40-year-old Paul Mears who has been the Chief Operating Officer at South Devon Healthcare NHS Foundation Trust since 2009. The Trust, which runs Torbay Hospital, was the Health Service Journal’s Acute Healthcare Organisation of the Year last year. Prior to 2009 Paul was Director of Operations for Torbay Care Trust and Head of Community services at Torbay PCT. Paul joined the NHS through the Gateway Leadership Programme having previously worked in commercial management for British Airways and Eurostar. Paul said: “I am excited to have been appointed and look forward to working with the staff at Yeovil to take the organisation forward. Now, more than ever, the NHS needs to work collaboratively with partners across the health and social care system to ensure it delivers the most efficient services to patients. I am hoping that my experience with one of the most integrated health and social care organisations in the country and a successful acute foundation trust will help enable Yeovil District Hospital to achieve its vision to improve the quality of services for patients and make their experience as simple and straightforward as possible.” Chairman of YDH Peter Wyman said: “I am absolutely delighted to welcome Paul whose experience in community based health and social care will be

invaluable to Yeovil District Hospital at a time when we are aiming to take more of our services out into the community. We had four very strong short-listed candidates which is a great credit to the reputation of Yeovil District Hospital.


Maternity Update


Clinical Care News

“Gavin will be Welcome to Paul Mears, greatly missed as he has transformed the new Chief Executive the hospital which is performing at a high level and has a clear vision and sense of direction. He has laid the foundations which provide a fantastic starting point for our new chief executive. On a personal note I am full of admiration for Gavin and couldn’t have asked for a better chief executive to work with – our loss is definitely Chesterfield’s gain and I wish him every success.”


Transforming Our Trust


Dementia Care


New Faces & Fond Farewells

Libby Walters, the Director of Finance, will take on the role of Acting Chief Executive at the end of this month prior to Paul joining the Trust. Libby said: “We will miss Gavin and wish him the best of luck. We are, however, delighted that Paul has been appointed and very much look forward to working with him.”


Foundation Trust Matters


Fundraising & Flying Colours

Hospital renews efforts to be Smokefree Yeovil District Hospital marked Stop Smoking Day on 14 March by launching a new smokefree site initiative. Complaints from patients and the public about smoking, particularly around the entrance, have increased. The hospital has now highlighted its smoking ban by installing a range of eye-catching signs around the site making it very clear that the hospital and its grounds are a no-smoking site. Somerset NHS Stop Smoking Service runs clinics in Outpatients on Mondays, with a drop-in session 11.30am to 12.30pm and bookable half-hour appointments 9am to 11.30am. Call 0303 033 9840 to book or text MYQUIT and your name to 80010.

Maternity Update

Yeovil District Hospital’s Maternity Unit wins a prestigious UNICEF award


eovil District Hospital has been awarded the prestigious UNICEF Baby Friendly Award, winning international recognition from the United Nations Children’s Fund for the care it gives to mums and babies.

Maternity 2 Update

cannot thank “ Iyour amazing

staff enough for all their love and support, they do an amazing job to help us new mums on our new pathway. I hope Steph and Sally (night midwives) received the box of chocolates I sent to them. You will always be a positive, beautiful memory that helped complete our journey to obtain our second child. It was a beautiful birth. New Mum

Associate Director of Nursing and Midwifery Neil Tomlin said: “We decided to join forces with UNICEF UK’s Baby Friendly Initiative to increase breastfeeding rates and improve care for all mothers and babies in areas across the hospital, including in the Maternity Unit and the Special Care Baby Unit. We are absolutely delighted to have been given this award as we are only one of a few maternity units in the South West to have been recognised in this way. It is very much down to the hard work of all our maternity staff and I would like to thank them.” Breastfeeding Specialist Midwife Sallyann Batestone added: “Breastfeeding protects babies against a wide range of serious illnesses including gastroenteritis and respiratory infections in infancy as well as allergies and diabetes in childhood. We also know that breastfeeding reduces the mother’s risk of some cancers. It is also easier, cheaper and less hassle than bottle feeding.” The Baby Friendly Initiative, set up by UNICEF and the World Health Organisation, is a global

Twins William and Amelia Thomas with mum Rebecca. programme which provides a practical and effective way for health services to improve the care provided for all mothers and babies. In the UK, the initiative works with health professionals to ensure that mothers and babies receive high-quality support to enable successful breastfeeding. The Award is given to maternity units and other health facilities after an assessment by a UNICEF team has shown that recognised best practice standards are in place. Baby Friendly Initiative Programme Director Sue Ashmore said: “We are delighted that Yeovil District Hospital has achieved full Baby Friendly status. Surveys show us that most mothers want to breastfeed but don’t always get the support they need. Mothers and their babies at Yeovil can be confident that their midwives, nurses and doctors will provide the highest standard of care.”

Successful ‘Day with Midwives’ to be repeated Nearly 50 potential midwives had a unique opportunity to gain an insight into the many aspects of their future profession in an event which was such a success that it is being held again.

Sara Stride said: “As Midwifery Practice Educator at Yeovil I am proud to have created the opportunity for anyone interested in a career in midwifery to spend time with midwives learning about their role.”

The sessions on home births and water births were especially popular. A particular success was the session led by student midwives which enabled delegates to spend time with those training to be midwives based at Yeovil from both Bournemouth and Plymouth Universities.

Due to its popularity another ‘Day with Midwives’ will be held on 8 September 2012. To book a place please contact Sara on email or Academy Co-ordinator Kate Cook on email

The day-long event included nine sessions covering antenatal and postnatal screening, supervision of midwifery and how The Royal College of Midwives supports midwives in practice. Specialist roles and career progression were featured as well as breastfeeding and applying for university.

Student midwife Bernadette Greenwood trying out the pool.

Clinical Care News

Cardiac rehab programme gains national recognition


report by Heart UK has revealed that Yeovil District Hospital is the fifth best hospital in the country for patients taking advantage of cardiac rehabilitation programmes.

The Stroke Team at Yeovil District Hospital are urging everyone to be aware of the importance of seeking urgent medical treatment for anyone who is suspected of having a stroke. They are raising awareness of the FAST campaign which requires an assessment of three specific symptoms of stroke.

Entitled ‘After the event: Getting care right for patients after a heart attack’, the report published a table of the top ten hospitals with the highest percentage of patients taking advantage of cardiac rehabilitation for the years 2008/9-2010/11. It revealed that nationally patients accepting invitations to undergo cardiac rehabilitation ranged from just 36.7% to 99.8%, with Yeovil achieving 91.7%, which represents 1,051 patients benefiting from the treatment between 2008 and 2011. Senior Cardiology Nurse at Yeovil District Hospital Ashley Davidson said: “Good treatment needs to be coupled with cardiac rehabilitation if optimal recovery is to be achieved for patients. “Cardiac rehabilitation is a programme of exercise which is carried out in our well-equipped gym, supported by information sessions that help people get back to everyday life as quickly as possible after a heart attack or heart surgery. These programmes are designed to help people to understand their condition and make a good recovery – they support them in making lifestyle changes to help improve their heart health, understand their treatment and ultimately reduce the risk of a heart attack.” Coronary heart disease (CHD) is the UK’s biggest killer – around one in five men and one in seven women die from the disease. Each year, there are around 94,000 deaths from CHD in the UK and around 2.6 million people are living with the condition.

Cardiology on Kingston Wing

Stroke team raise awareness of FAST

Kingston Wing

Private care in the heart of YDH

Yeovil District Hospital’s Kingston Wing offers a wide range of private inpatient and outpatient treatment including cardiology. Consultant Cardiologist Andrew Broadley’s specialist interests include general cardiology, non-invasive imaging (echo, TOE, stress echo and Cardiac MRI) and Pacing. For more information about seeing Dr Broadley privately please ring 07854 303399.

Facial weakness – can the person smile? Has their mouth or eye drooped? Arm weakness – can the person raise both arms? Speech problems – can the person speak clearly and understand what you say? Time to call 999 Consultant Stroke Therapist Debbie Neal said: “We would urge anyone who thinks they may have had a stroke to come straight to our Emergency Department.” Debbie specialises in stroke rehabilitation and Yeovil District Hospital excels at supporting those who have suffered a stroke. Services include physiotherapy, occupational therapy and the ASPIRE programme which is unique to Yeovil District Hospital. It aims to support those who have had a stroke to reduce their risks of another stroke and includes exercises and activities to increase physical fitness. Patients meet health professionals with expertise in stroke and talk to other people who have had a stroke. Stroke patients at Yeovil District Hospital are also taking part in two trials aimed at improving recovery. AVERT is an international trial studying rehabilitation in the two weeks after stroke, while TWIST is a trial which encourages patients to do home exercise on the Nintendo Wii to benefit their upper limb movement.

FAST campaign poster


3 Care News Thank you to “ALL of the staff

who cared for me during my recent emergency admission to the CCU. I cannot fault the care and attention I received or the support and advice given to my wife which was much appreciated. This was the first time I had been in hospital as an adult and I was very very impressed. Again, thank you. Patient on the Coronary Care Unit

Transforming Our Trust

the initial “From consultation,

through the pre-admission clinic to the actual operation itself, the service provided by all staff members was of the highest quality. My impression of Yeovil Hospital is one of excellence. Patient


Transforming Our Trust

Hospital looks to the future


eovil District Hospital is committed to providing high-quality care for patients. Earlier this year the Trust launched a programme to change the way services are delivered to enhance the patient experience, and enable the Trust to manage its resources successfully in the current financial climate. The Trust’s services have traditionally been centred around the hospital. But, to improve the care for patients and make their experience as simple and straightforward as possible, the Trust is working to ensure its services are better co-ordinated with those provided by other organisations, such as GPs and community services. Director of Planning and Performance Jeremy Martin said: “We have a perfect opportunity to achieve this when a large area of land opposite the main hospital entrance [see picture] becomes vacant this summer following the relocation of our staff accommodation, which is moving off site. We are now working with potential partners, in both the public and private sector, to make the most of this opportunity to develop new, joined-up services in new facilities which will be developed on this land.

“We are also looking internally at the way patients move through the different departments of the hospital to see if these can be streamlined, as well as providing more care outside the hospital ourselves. For example, we are providing outpatient clinics at the new South Petherton Hospital, and we now provide a pharmacy service to the whole of Dorset. “The costs of our supplies are also under scrutiny, along with a host of other areas where we can remove inefficiencies and improve patients’ experience. “To support all of this, the hospital is making a significant investment in new IT systems. These will enable us to move, over time, to electronic rather than paper records, and allow our staff to have access to this information at the bedside, in outpatient clinics or in patients’ homes at the touch of a button.” Acting Chief Executive Libby Walters said: “We need to make these significant changes so that we can continue to provide our patients with high-quality services while resources for public services are reducing. We know that there are areas within the hospital where we can improve the patient experience by becoming more efficient and we are determined to address these.”

Trust enters into partnership to enhance pathology services Yeovil District Hospital and Musgrove Park Hospital have signed a contract with Integrated Pathology Partnerships (iPP) to form a new pathology services joint venture. Clinical interpretation and advice functions will continue to be provided by the hospital’s own medical staff who will remain employed by the NHS. Plans for a multi-million-pound, state-of-the-art laboratory in Taunton to house the new pathology service are already underway. It will be designed to allow high-quality, efficient processing of routine and non-urgent testing. There will be an essential services laboratory at both Musgrove Park and Yeovil District Hospitals to ensure that

all urgent and essential tests remain available on site. While the partnership will initially focus on providing services to both trusts (which provide healthcare for a population of 500,000 along with over 100 GP practices in the area) the joint venture has been deliberately structured in such a way that allows other trusts in the region to join the collaboration and benefit from investment in the new service and the wide range of innovations and service improvements it will deliver. The joint venture will trade as SPS (South West Pathology Services).

Dementia Care

Review team impressed by care hospital gives to dementia patients


regional peer review of Yeovil District Hospital has praised the strong leadership and commitment which the Trust demonstrates when it comes to ensuring the needs of dementia patients are met. The report noted: “The organisation demonstrated strong leadership and a commitment to improving the care of patients with dementia.” The review team were impressed that patient stories are regularly presented at Board meetings and that directors regularly conduct quality and safety ‘walkabouts’ to observe practice. They also said they were heartened when one key member of the nursing team on a ward described the senior leadership drive to improve dementia care as “inspirational”. The report gives numerous examples of patientcentred care and strong clinical leadership, including a real commitment to ensuring that patients are not moved late at night and good links with care homes being developed by the Emergency Department. Volunteers were praised for making a significant difference to a patient’s stay and influencing changes in practice. Inspectors also acknowledged the considerable work that has taken place in relation to end-of-life care for those with dementia. The area of music and art was recognised as being very much a part of the hospital environment which benefits dementia patients and the team was pleased with plans for improvements to the building which will benefit patients with dementia.

No diamonds for Somerset anniversary couple Harry and Paddy Stevenson, of Chiselborough, asked their friends not to bring diamonds – or any other presents – to their 60th anniversary celebration but to make a donation to the special dementia care programme at Yeovil District Hospital. “After six decades,” said Mrs Stevenson, “we have everything we need and we consider ourselves lucky – one in three of us will be affected by dementia. Our friends have kindly given over £500 to support the two wards which provide a safe and reassuring environment for people suffering from this terrifying disease. We have both had such wonderful treatment from the hospital. It would be lovely if others held parties in aid of the wards,” said Mrs Stevenson. “We may not need to use their facilities, but we all know people who will.” The siting of the PALS (Patient Advice and Liaison) service at the main entrance was considered to be an excellent location and this was supported by lengthy opening times. Associate Director of Nursing Jo Ryan said: “Yeovil District Hospital has a very strong commitment to improving care for patients with dementia and we are delighted by the feedback. However, the team acknowledged our concerns that more activities should be introduced to the wards and we are working on this. Ideas being considered include reminiscence tables with scrapbooks, memory boxes, knitting, jigsaws and books with old local photographs.”

The peer “review team

was able to observe a large amount of work that had been achieved already and this provides a strong foundation from which to progress the Trust’s Improvement Plan. Dementia Champions were well established within the organisation and are making significant


Dementia Care

progress in enhancing the role. There is a strong will to improve the care of the patient, and a clear patient focus within the organisation. Peer Review Team

New Faces & Fond Farewells

Hospital and Citizens Advice Bureau unite to help cancer patients I have been “treated at YDH for three years for ovarian cancer. I attend outpatients at six-weekly intervals in the Macmillan Unit. I feel it is important to not take for granted, and to make a comment on the excellent care and attention that I receive when attending my appointments. My consultant Clare Barlow, my nurse Eileen Fort, the trial drug nurse Kerry and the outpatients nurse Sophie are all very welcoming, kind 6

New Faces & Fond Farewells

and considerate. The whole department makes an effort to smile, greet me and ask how I am. I feel touched at their kindness during their very busy day, where I am undoubtedly one of many. Patient, Macmillan Unit


eovil District Hospital’s newly refurbished Douglas Macmillan Cancer Unit has joined forces with South Somerset Citizens Advice Bureau to provide a Macmillan Welfare Benefits Service. The hospital is now offering a drop-in service provided by the Citizens Advice Bureau for cancer patients, their families and carers three days a week. CAB Macmillan Adviser Melvyn Norris said: “When you’re living with cancer, the difference between a good day and a bad day can often come down to really small things. Getting answers on something you’re worrying about or just having a chat with someone who understands can make a real difference. “Having cancer can also be expensive – income may go down and expenses such as travel costs and childcare may go up – we can give advice on how to claim benefits to which people are entitled. But it is not just about money and we can also help with issues around housing, employment and discrimination.” The CAB Macmillan advice service at the hospital is open for anyone to drop in between 9am and 4.30pm on Mondays and between 1.30 and 4.30pm on Wednesdays and Fridays. This service can also be accessed through the bureau by calling 01935 382086 and speaking to Ewa. Appointments can be made for a meeting either in the hospital, or at home for those who are not well enough to travel. Lead chemotherapy nurse in the Macmillan Unit Maria Ormesher said: “We are delighted to be working with the Citizens Advice Bureau to offer this service here in the hospital, which we hope will make a real difference to our patients and their families.”

Western Gazette Information Centre Manager Lesley Burgess, case worker Melvyn Norris and volunteer Sue Matthew at the newly-opened advice centre.

Trials nurse put Yeovil on the map A nurse who put Yeovil on the map for excellence in clinical trials has retired. Sue Bulley had worked as the Research and Development and Clinical Trials Manager since 1995. In November 2007 Sue was appointed co-director of the new UKCRN Western Comprehensive Research Network where she worked closely with all the acute and primary care trusts across the region to improve the speed, quality and integration of clinical research. Consultant in Gastroenterology Steve Gore said: “Sue has been instrumental in putting Yeovil ‘on the map’ as regards clinical trials in the UK. She has worked tirelessly to raise standards of research locally, regionally and indeed nationally. We have been very lucky to have such an effective leader in Research and Development at YDH. She will be missed, but leaves the department in fantastic shape and with a great team.”

Volunteer retires after 27 years’ service for YDH After committing an incredible 27 years as a hospital volunteer Ken Townsend from Castle Cary has retired. A former teacher of geology and geography, Ken joined the Clinical Coding Department back in 1994 and has been a permanent fixture ever since, giving up two mornings of his own time every week. He even became the longest-serving member of the team. Part of his role was to deliver and collect patients’ notes from departments across the hospital.

The Trust has around 320 volunteers who work in a variety of roles. Anyone who would like to know more about becoming a hospital volunteer can email Amy Mercer on or call her on 01935 384233.

Foundation Trust Matters

Notice of Election for the Board of Governors


he Trust gives notice that it will hold an election to the Board of Governors of Yeovil District Hospital NHS Foundation Trust for five new governors, one in each of the following constituencies: Dorset Greater Yeovil South Somerset (North and East) Rest of Somerset and England Staff A nomination form to stand for election can be obtained from the Returning Officer at the address shown above right. All nomination papers should be received by the Returning Officer, Tom Colling, at the address shown top right, by noon on Wednesday 11 April. Faxed or emailed nominations will not be accepted.

Electoral Reform Services Limited The Election Centre 33 Clarendon Road London N8 0NW Tel 0208 889 9203 Should any nominee wish to withdraw their nomination, they must put this in writing to the returning officer by noon on Monday 16 April. Ballot papers will be distributed to qualifying members on Thursday 3 May. Completed ballot papers must be received by the Independent Scrutineer by noon on Monday 28 May. The Independent Scrutineer for these elections is Electoral Reform Services Ltd and the Returning Officer is Tom Colling of Electoral Reform Services Ltd. The regulations governing this election can be obtained from Electoral Reform Services Ltd (address above).

Welcome to new governors The Trust welcomes two new public governors to the South Somerset (South and West) constituency. Bill Brown (right) takes over from Jennie Flory. He was one of Yeovil District Hospital’s founder governors and was previously a governor between 2006 and 2008. Since then he has been a member of the hospital’s Patient and Public Involvement Group where his duties included being a lay observer on the Clinical Governance Group. A former RAF pilot and jumbo jet pilot for British Airways, Bill lives in Montacute where he is chairman of the village croquet club. Bill said: “At a time of such significant change in the health service I want to make sure that the interests of Yeovil District Hospital’s members are fully served in the Trust’s plans for the way it provides services in the future.” Jane Gifford (above right) replaces Tony Simmonds. Jane, who lives in Hinton St George, is a governor of the village’s first school and a trustee of The Poulett Almshouse Charity. A former head teacher, Jane was appointed by the Queen in 1982 to the role of Her Majesty’s Inspector (HMI) of Schools – a position she held for 16 years before working as an educational consultant advising on school improvement. She said: “At a time when public finances are so stretched I believe that this opportunity which I have been given to become a governor of the hospital will enable me to use my skills to help ensure that Yeovil District Hospital continues to provide excellent services for the local community.”

Members’ evenings tackle sleeping and eating If you have a problem with sleeping it’s worth popping along to Martock Primary School on Wednesday 20 June. Sleep nurse specialists Angela Crewes and Fran Macdonald will be on hand with some useful tips and advice. The evening also provides an opportunity to meet the governors who represent South Somerset (North and East).

Find out more at Board of Governors meetings One way of finding out what your hospital is planning and how it is performing is to go along to our Board of Governors meetings which are also attended by our Chief Executive and representatives from the Board of Directors. They are being held in the Yeovil Academy on Level 4 of the hospital on Tuesday 3 July, Monday 10 September and Monday 17 December. For exact timings, please contact Nicola Webber: nicola.webber@ydh. or 01935 384753.

On 25 April the hospital’s Chief Dietician, Alison Kyle, promises an informative talk on how to keep fit and healthy by eating well and good nutrition. This will be held in the Academy on Level 4 of the hospital. Refreshments are on offer both evenings from 6.30pm with the talk starting at 7pm. There will be an opportunity for questions with the events ending at 8pm. To book your place please contact Nicola Webber: or call 01935 384753.


Foundation Trust Matters

Fundraising & Flying Colours FLYING COLOURS

for Yeovil Women’s Hospital

Coffee shop opened thanks to Flying Colours support

S Radio Camelot, the station that broadcasts to the patients of Yeovil District Hospital, is becoming increasingly popular. Last year the team of volunteers played 4,324 requests – 600 more than in the previous year. ‘In The Mood’ by Glenn Miller claimed the number-one slot, with 41 requests. It takes the crown from Mozart’s ‘Eine Kleine Nachtmusik’. Jim Reeves’ ‘Welcome To My World’, Frank Sinatra’s ‘My Way’ and Chris De Burgh’s ‘Lady In Red’ round out the top five. The most requested artists of 2011 remain unchanged from 2010, with Jim Reeves top of the bill (127 requests) Frank Sinatra just behind (123) and Glenn Miller third. Fundraising &

8 Flying Colours

taff at Yeovil Women’s Hospital have been celebrating with their new fundraising team and some of Flying Colours’ most generous supporters. Phase one of the renovations, which included a new coffee shop, reception and waiting area, is now complete. Staff, patients and supporters were joined by the media at the new coffee shop where the official opening was carried out by Gary Johnson, Manager of Yeovil Town Football Club. Terry Skiverton, the Assistant Manager, whose three children were born in the hospital and is an Appeal Patron, joined him, as did coach and ex-player Darren Way, who is keen to do anything he can to help the hospital following the care he received after his car accident. The Flying Colours Appeal is now pushing to raise funds for the next phase of work, which is to move clinics out of corridors and into a new dedicated space which will be created in an easily accessible area of the ground floor. James Kirton, the newly appointed Head of Fundraising, and Sarah Cherry, the new Community Fundraiser, both joined the hospital in January and have received a warm welcome from staff and the local community and are feeling very positive about the challenge ahead. James said: “Living locally I know the role the hospital plays in the community and how proud people are of their hospital. I want to make sure that Flying Colours becomes the charity of choice for local people, schools and companies. We need the community to work with us to raise the funds needed to modernise the building and the facilities. There is so much good will out there and so many inspirational people who are willing to go that extra mile.”

Pictured is James Kirton, Head of Fundraising, with Gary Johnson, Darren Way and Terry Skiverton from Yeovil Town Football Club and staff from the Women’s Hospital officially opening the new coffee shop as part of the Flying Colours Appeal celebrations. The pair are developing new initiatives to ensure that the Appeal maintains its momentum over the years ahead. They are looking for grants asking local companies to dig deep and become ‘Flying Colours Community Partners’ and want to build a network of local corporate partners who will support the Appeal with funding. Sarah is putting together a calendar of fundraising events to cater for all tastes. She said: “This cause is very close to my heart, as I have had both my children in this hospital. My eldest was born through emergency caesarean, and if it wasn’t for the care and support of the hospital staff, today’s story may have been very different.” They are now looking for Community Champions to represent Flying Colours at fundraising events and organise collections. If you are interested in becoming a champion please email or call 07920 207914.

Orchestral music visits pastures new Flying Colours is the charity partner in an exciting musical event taking place this summer – which means that simply by attending you will be supporting the appeal! Orchestra in a Field will set Somerset ablaze with a colourful and eclectic programme offering something for everyone from 30 June to 1 July. Held in the sweeping parklands of Glastonbury Abbey, this unique event is the inspiration of award-winning conductor, Charles Hazlewood.

Design by Naomi Cudmore:

Tickets are selling fast and the festival’s ‘Early Bird discount’ ends soon, so book now! Early Bird tickets cost £55 and include FREE CAMPING for up to 3 nights at Worthy Farm, home of the Glastonbury Festival in Pilton. Children aged 12 and under go free! Find out more at or phone Bath Box Office on 01225 463362.

03 NFYDH Spring 2012  

News from Yeovil District Hospital Summer 2012