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SA1

Understand the external environment

Area A – Planning, developing and evaluating services Standard A1:

  Understand the external environment   What this standard is about Services need to be responsive to the world outside. This standard is about understanding the broader environment in which your organisation works, and the external drivers that influence its objectives and strategies. It includes monitoring developments and tends in the delivery of services that may impact on future service development.

  The standard Performance criteria

Knowledge and understanding

Information and Library Services, Archive Services and Record Management staff:

Information and Library Services, Archive Services and Record Management staff must know and understand:

1 Identify and prioritise the opportunities and threats to your organisation from the external environment.

KU1 The relevant local national and international drivers in the environment in which your organisation operates.

2 Identify, evaluate and monitor trends and developments in the operational environment of your organisation.

KU2 The internal and external drivers for the engaging with your local community in the development of your services.

3 Identify, evaluate and monitor trends and developments in information and library services, archive services and records management.

KU3 C  urrent thinking in information and library services, archives services and records management.

4 Relate those trends and development to your own services, and consider how they might affect them. 5 Explore and assess a range of future scenarios within the environment in which your organisation operates. 6 Consult with relevant colleagues and other stakeholders on market and trends and developments in order to inform and support decisions on future strategy.

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KU4 Your actual and potential competitors (if applicable), including their activities and relative performance levels. KU5 Your actual and potential partners, including their activities and relative performance levels. KU6 How to analyse the factors in the external environment to identify those which may affect the future development of your services.

National Occupational Standards for Information and Library Services, Archives Services and Record Management

NOS_LAIS_Eng_Final  

National Occupational Standards for Information and Library Services, Archives Services and Record Management National Occupational Standard...

NOS_LAIS_Eng_Final  

National Occupational Standards for Information and Library Services, Archives Services and Record Management National Occupational Standard...

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