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Contents

Standard D SD1 SD2 SD3 SD4 SD5 SD6 SD7

 evelop policies and strategies for knowledge management D Diagnose knowledge needs, assets, use and flows Support team and virtual working Support collaboration, knowledge sharing and re-use Facilitate knowledge capture Enable the transfer of knowledge into information Foster knowledge management culture, behaviours and skills

68 71 74 77 80 83 85

Standard E SE1 Determine policies and strategies for managing content and collections throughout their life cycle

88

SE2

Determine policies and strategies for managing content and collections and repositories

91

SE3

 etermine policies and strategies to ensure that items and content can be identified D and found

94

SE4

Provide appropriate environments and systems for physical collections and repositories

97

SE5

Provide effective virtual environments for digital content and repositories

100

SE6

Provide effective virtual environments for digital content and repositories

102

SE7

Apply standards that help people find content

105

SE8

Apply standards for the description and location of items

108

SE9

Manage content and collections for business continuity and information security

110

SE10

Assist customers to organise information effectively

113

Standard F SF1

Develop strategy and policy for service provision

116

SF2

Develop service delivery plans

119

SF3

Promote resources and services

122

SF4

Educate customers to find and use information

125

SF5

Provide lending services

128

SF6

Provide enquiry and search services

131

SF7

Provide research and analysis services

134

SF8

Provide alerting services

137

SF9

Commission content or research

140

SF10

Present information in appropriate formats for customers

143

National Occupational Standards for Information and Library Services, Archives Services and Record Management

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NOS_LAIS_Eng_Final  

National Occupational Standards for Information and Library Services, Archives Services and Record Management National Occupational Standard...

NOS_LAIS_Eng_Final  

National Occupational Standards for Information and Library Services, Archives Services and Record Management National Occupational Standard...

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