SH9.3
Work with others to improve customer service: monitor joint performance against plans to improve customer service
Area H – Managing people to deliver service This standard is F8 imported from the Management Standards Centre suite of standards / ICS 39 from the Institute of Customer Service Standard H9.3:
Work with others to improve customer service: monitor joint performance against plans to improve customer service The standard Performance criteria
Knowledge and understanding
Information and Library Services, Archive Services and Record Management staff:
Information and Library Services, Archive Services and Record Management staff know and understand:
1
iscuss with others joint performance D measured against aims to improve customer service.
2
I dentify with others how joint efforts to follow plans and achieve aims could be improved.
As knowledge and understanding KU1 to KU16 in standard H9.1 Work with others to improve customer service: work with others to follow plans for improving customer service.
3
ake action with others to improve joint T customer service performance.
4
I dentify how the way you work with others improved customer service for your organisation and for your customers.
National Occupational Standards for Information and Library Services, Archives Services and Record Management
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