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SH5

S4 | Performance Criteria withproductive the Knowledgeworking and Understanding Develop

relationships with colleagues

Area H – Managing people to deliver service This standard is D1 imported from the Management Standards Centre suite of standards Standard H5:

Develop productive working relationships with colleagues   What this standard is about This standard is about developing working relationships with colleagues, within your own organisation, community and within other organisations that are productive in terms of supporting and delivering your work and that of the overall organisation and community.

  The standard

198

Performance criteria

Knowledge and understanding

Information and Library Services, Archive Services and Record Management staff:

Information and Library Services, Archive Services and Record Management staff know and understand:

1

KU1 T  he benefits of developing productive working relationships with colleagues.

 stablish working relationships with all E colleagues who are relevant to the work being carried out.

KU2 Principles of effective communication and how to apply them in order to communicate effectively with colleagues.

2

 ecognise, agree and respect the roles and R responsibilities of colleagues.

3

 nderstand and take account of the U priorities, expectations, and authority of colleagues in decisions and actions.

4

 ulfil agreements made with colleagues and F let them know.

5

 dvise colleagues promptly of any difficulties A or where it will be impossible to fulfil agreements.

KU5

6

Identify and sort out conflicts of interest and disagreements with colleagues in ways that minimise damage to work being carried out.

KU6 The importance of exchanging information and resources with colleagues.

KU3 How to identify disagreements with colleagues and the techniques for sorting them out. KU4 How to identify disagreements with colleagues and the measures that can be used to manage or remove them.  ow to take account of diversity issues H when developing working relationships with colleagues.

National Occupational Standards for Information and Library Services, Archives Services and Record Management

NOS_LAIS_Eng_Final  

National Occupational Standards for Information and Library Services, Archives Services and Record Management National Occupational Standard...

NOS_LAIS_Eng_Final  

National Occupational Standards for Information and Library Services, Archives Services and Record Management National Occupational Standard...

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