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Allocate and monitor the progress and quality of work in your area of responsibility | SH3

Performance criteria

Knowledge and understanding

Information and Library Services, Archive Services and Record Management staff:

Information and Library Services, Archive Services and Record Management staff know and understand:

5 Encourage a climate of openness about meeting and not meeting the requirements.

KU4 H  ow to produce a plan of work for your area of responsibility, including how to identify any priorities or critical activities and the available resources.

6 Identify and correct any failures to meet the requirements. 7 Identify reasons for not meeting requirements and adjust the policies and procedures to reduce the likelihood of failures in the future. 8

 rovide full reports about any failures to P meet the requirements to the relevant stakeholders.

KU5 T  he importance of seeking views from people working in your area and how to take account of their views in producing the plan of work. KU6 W  hy it is important to allocate work to individuals and/or teams on a fair basis and how to do so effectively. KU7 W  hy it is important that individuals and/or teams are briefed on allocated work and The standard or level of expected performance and how to do so effectively. KU8

 he importance of showing individuals and/ T or teams how their work fits with the vision and objectives of the area and those of the organisation.

KU9

 ays of encouraging individuals and/ W or teams to ask questions and/or seek clarification in relation to the work which they have been allocated.

KU10 Effective ways of regularly and fairly monitoring the progress and quality of work of individuals and/or teams against The standards or level of expected performance. KU11 How to provide prompt and constructive feedback to individuals and/or teams. KU12 W  hy it is important to monitor your area for conflict and how to identify the cause(s) of conflict when it occurs and deal with it promptly and effectively.

National Occupational Standards for Information and Library Services, Archives Services and Record Management

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NOS_LAIS_Eng_Final  

National Occupational Standards for Information and Library Services, Archives Services and Record Management National Occupational Standard...

NOS_LAIS_Eng_Final  

National Occupational Standards for Information and Library Services, Archives Services and Record Management National Occupational Standard...

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