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Place all your documents in a large envelope labeled with your name, your school, and the software programs that you are using for this exam. In addition, you will need to write your name, your school, and the job number on each document. Do not type this information as part of the document.


You will have one hour to complete this test. Additional time will be allowed for general directions and warm-up. There is a good possibility that you may not complete every job. Problems are weighted according to difficulty and may be completed in any order. At the completion of each job, put your work in the event envelope. Problem # 1 2 3 4 5 6

Document Type Point Value Memorandum w/ table 15 Mail merge 25 Personal business letter 10 Table 15 Unbound report 20 Outline 15


You should have your own pens, pencils, dictionaries, or word-division manuals. You are NOT to borrow these items from others during the test. Typing books or reference manuals are NOT allowed.


You must carefully proofread all of your work because results are based on accuracy of printed copy. Your documents will be evaluated by a panel of judges for this event. All decisions of the judges are final.


After the test begins, no help may be given to you concerning the normal operation of the equipment. However, if your machine fails, call the proctor.


When you have completed the exam, you will need to turn in all of your materials, including this test, any printouts – including those you do not wish judged. It is not necessary for you to turn in a disk for regionals.


Remember that you will be required to complete the second portion of the competition, an objective test covering relevant theory, vocabulary, and application knowledge, during the Regional Conference. This objective test will count for 20% of your final score. In the event of a tie, the order in which the objective test is submitted will determine the actual winner. DO NOT OPEN THE TEST UNTIL GIVEN PERMISSION TO DO SO.


FBLA Word Processing II – Production

2004 Regionals

PBOBLEM 1—MEMO WITH TABLE Directions: Correctly format the following memo and horizontally center the table. Center and underline the column headings above the table. The memo goes to all staff and it is from Jessica Monroe. The subject is— schedule for visits to the WP Center. We are pleased to announce that our new word processing equipment has been installed and is operational. We have set aside the following times for you to come in and see our new equipment during the week of March 2. We will be happy to answer any questions you have at that time. We are confident that our new system will help us deliver your requests in a more timely manner. Department Accounting Advertising Central Stores Information Services Sales

Day and Time Monday, 9:00 – 9:30 a.m. Tuesday, 10:00 – 10:30 a.m. Tuesday, 4:00 – 4:30 p.m. Wednesday, 9:00 – 9:30 a.m. Wednesday, 3:00 – 3:30 p.m.

We look forward to seeing you at the times indicated above. xx

PROBLEM 2—MAIL MERGE Directions: Correctly format the mail merge in modified block, mixed punctuation. Insert a SPECIAL DELIVERY notation. (M) indicates the placement of merge variables. Today’s date/(M)/Dear (M) Congratulations! You have just won first place in Miss Cassie Rolle’s Cooking School’s Valentine’s Day contest. Your recipe, (M), was the award-winning recipe in the (M) category. You should be proud of your achievement because your delicious dish was selected by a renowned panel of judges, including the famous chef (M). You are cordially invited to be our honored guest at a dinner dance. At that time you will be awarded your gifts: a check for $100 and a $200 gift certificate to Ray Frigerator’s Appliance Store. Please let us know if you can attend our gala. Again, congratulations, and keep on cooking. (supply a complimentary close)/Cassie Rolle/President/xx

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FBLA Word Processing II – Production

2004 Regionals

Merge Variables Ms. Liz Anya, 345 DaVinci Place, Portland, OR 97220 / Hearty Lasagna / pasta /Ray Viole Mr. Cole Slaw, 8205 Cabbage Patch Drive, Portland, OR 97220 / Hearts of Lettuce Salad / salad / Artie Choke Ms. Barbie Que, 76 Lava Rock Road, Portland, OR 97220 / Sweetheart Steak / main dish / May O. Naise Ms. Marsha Mallow, Sugar Loaf Court, Portland, OR 97220 / Heartwise Hazelnut Bars / dessert / Charlotte Russe

PROBLEM 3—PERSONAL BUSINESS LETTER Directions: Correctly format the letter in block style, open punctuation. The letter goes to Office Max, 475 North 35 Avenue, Phoenix, AZ 85301. You (Mr. or Mrs. Morgan Smith, 857 West Gum Street, Page, AZ 86532) previously talked to a Ms. Sun and are now following up with a letter. You will recall that on January 28 of this year we discussed the difficulties I am having with the sheet feeder I bought for my printer. I have subsequently tried both the adjusted settings and the new paper weight that you suggested. However, these changes have not produced the improvements I hoped for. Because of these continual difficulties, I am returning the sheet feeder under separate cover. When we spoke in January, you mentioned that a new sheet feeder is to be marketed soon. When this is available, I would appreciate an opportunity to give it a trial run. I greatly appreciate all the trouble you have taken in trying to meet my equipment needs. Sincerely

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FBLA Word Processing II – Production

2004 Regionals

PROBLEM 4—TABLE Directions: Title the following table EXPORTS AND IMPORTS OF SELECTED CITIES. Divide the title appropriately so that it will be on two lines. Use landscape orientation. Your table should have a shaded (15%) box containing the title. Use a 3 pt border around your table. Center the column titles. Center the table horizontally and vertically. City

Exports (in Millions) Boston $18,300 New York 33,400 Baltimore 12,100 Miami 18,600 New Orleans 12,400 Houston 21,700 Los Angeles 22,200

Imports (in Millions) $40,300 67,000 31,300 31,500 17,100 27,700 53,100

PROBLEM 5—REPORT Directions: Format the following as an unbound report. Prepare an appropriate title and works cited page. LISTENING One of the most critical skills that an individual acquires is the skill of communicating. Studies indicate that a person spends 70 – 80 percent of his/her time communicating. Nixon and West (28) give the following breakdown for the average individual of time spent communicating: Writing 9% Reading 16% Speaking 30% Listening 45% Since almost half of the time spent communicating is spent listening, it is important to overcome any barriers that obstruct our ability to listen and to learn new ways to improve our listening ability. Barriers to Listening Anything that interferes with our ability to listen is classified as a barrier to listening. Barriers that obstruct our ability to listen can be divided into two basic categories—internal and external barriers. Internal Barriers. Internal barriers are those barriers that deal with the mental or psychological aspects of listening. The perception of the importance of the message, the emotional state, and the tuning in and out of the speaker by the listener are a few examples of internal barriers. External Barriers. External barriers are barriers that other than those that deal with the mental and psychological makeup of the listener that tender to keep the Page 3

FBLA Word Processing II – Production

2004 Regionals

listener from devoting full attention to what is being said. Telephone interruptions, uninvited visitors, noise, and the physical environment are examples of external barriers. Ways to Improve Listening Barriers to listening can be overcome; however, it does take a conscientious effort on the part of the listener. A good listener will try to maintain eye contact with the speaker and work to avoid tuning the speaker out. Removing as many external distractions as possible is another means for improving listening. Listening is also improved by directing attention to the message rather than to the speaker’s appearance and mannerisms. Focusing on the main points being made by the speaker and taking notes, if appropriate, are ways of directing attention to the message (Rader and Keith 417 – 419). Works Cited Nixon, Judy C., “Listening—the New Competency.” The Balance Sheet, January/February 1989, 27 – 29. Rader, M. H. and Linda A Kurth. Business Communication for the Computer Age. South-Western Publishing Company, Cincinnati, 1988.

PROBLEM 6—OUTLINE Directions: Correctly format the following outline. The title is Business Communications. I. Communicating in your world A. Principles of communication psychology 1. What do we know about human behavior 2. A look at our needs 3. Our language affects our behavior B. Applying communication psychology 1. Promoting goodwill 2. Stimulating desired action II. Developing reading and listening skills A. The importance of reading 1. Reading and your personal life 2. Reading and your career B. How to improve your reading skills III. The art of listening A. The importance of listening 1. How listening differs from hearing 2. Why improve listening efficiency a. Listening and your social life b. Listening and your education c. Listening and your job B. How to improve your listening skills IV. Words and Word Reference A. Words—the basic medium of communication B. The dictionary and other word references Page 4