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11 April 2011

Today’s Tabbloid PERSONAL NEWS FOR helen.harrop@sero.co.uk

JISCAD - TWITTER SEARCH

JISCAD - TWITTER SEARCH

@joypalmer Not too sure what would happen without dividing and you just went with a low & high threshold #jiscad

@joypalmer It's the lowest number of “people who borrowed this, also borrowed” for the two items #jiscad

APR 10, 2011 08:35P.M.

APR 10, 2011 08:26P.M.

JISCAD - TWITTER SEARCH

JISCAD - TWITTER SEARCH

@joypalmer If you go with the division thing, that seems to create a good slider, as it seems to favour books close to the threshold #jiscad

@daveyp is it no. of times same grp of people borrow same title? so you can set a low or high threshold to play w sliding scale ? #jiscad

APR 10, 2011 08:30P.M.

APR 10, 2011 05:57P.M.

JISCAD - TWITTER SEARCH

JISCAD - TWITTER SEARCH

@joypalmer ... so, looking at that coloured Venn diagram, a threshold of 2 would be orange, yellow or green #jiscad

@daveyp hey! rding: http://bit.ly/gUprnI can you tell this innumerate one what exactly you're referring to as 'threshold'? #jiscad

APR 10, 2011 08:27P.M.

APR 10, 2011 05:53P.M.

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Today’s Tabbloid PERSONAL NEWS FOR helen.harrop@sero.co.uk

11 April 2011

JISCAD - TWITTER SEARCH

JISCAD - TWITTER SEARCH

new blog for #jiscad SALT project. A tad sparse but we're working on it. Does not reflect activity level. Honest gov! http://bit.ly/hVpxI5

Starting the Huddersfield #jiscad #lidp data extract by exporting 6 million library entry transactions APR 08, 2011 01:40P.M.

APR 10, 2011 05:15P.M.

JISCAD - TWITTER SEARCH

it takes particular skill to get Rah Band lyrics into a blogpost about a #jiscad virtual event: http://bit.ly/hweR8s #tootingmyowntrumpet

JISCAD - TWITTER SEARCH

looks like we just our proposal in just under the wire on #jiscsalt for #ili2011 (formerly #salt11) #jiscad . Fingers crossed

APR 08, 2011 12:51P.M.

APR 10, 2011 05:14P.M.

JISCAD - TWITTER SEARCH

@Fulup might be interesting to blog the processes at a later point #lidp #jiscad

JISCAD - TWITTER SEARCH

6 million library entry stats processed... 3.2 million circulation stats processed... now to look at e-resource usage #jiscad #lidp

APR 08, 2011 11:42A.M.

APR 08, 2011 02:29P.M.

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Today’s Tabbloid PERSONAL NEWS FOR helen.harrop@sero.co.uk

11 April 2011

ACTIVITY DATA

project that only benefits student services when there are plenty of projects that they would like to fund of benefit to the library? Examples might include head of student service, librarian, PVC for teaching and learning.

Developing a business case APR 08, 2011 08:46A.M. Purpose of Business case

Brief description of what is being proposed. This should focus on the effect that will be achieved when the result is delivered. It is best to avoid technical descriptions, and to give the reader some concrete benefits from the project. (See panel for a brief example). The level of detail should be appropriate to the size of the project and the audience that it is intended for. The description will be fleshed out further in the main part of the business case, the idea is that the reader can quickly understand what the proposal covers and provides some context for all that follows which will include the details needed to support an informed decision.

The most important thing to remember when developing a business case is that its purpose is to persuade someone to release resources for the proposed activity. This will primarily be money or staff time in most cases. It makes little difference whether this is re-allocating staff to a new project, employing new staff or contracting for the service. The person who will have to make the decision has a wide variety of competing requests and demands on the available resources, so that what they need to know is how the proposed project will benefit them. Note that while this should be about benefits to them in their role they are people with particular interests and desires (including keeping their job and their next promotion). The question that they need the answer to is why should I use the resources on this project rather than some of the others?

Brief description For a VLE activity data project The University of Wigan has a significant problem with non-completion by students. Currently 21% of all undergraduate students fail to complete, with half of those dropping out in the first year. Evidence demonstrates that early identification of students at risk of dropping out followed by active intervention could reduce this to 18% gaining the University £3million per year in additional HEFCE and student income. This project will use data that is collected by the attendance system and VLE to automatically identify students displaying at risk patterns of behaviour, thereby enabling student services and personal tutors to focus their efforts where they will have the greatest impact.

The answer to this question should be that it helps them move towards their strategic goals. So the first thing that you need to find out is what their strategic goals are. These could be around cost savings (very likely in the current economic client), improving the student experience, increasing the use of resources. You should then select one (or at most two) of these goals and explain how the project will help to meet this goal (or goals).

Alternative options. There are always alternative options that could be implemented to achieve the same business goal, and it is important to show that you have considered them and explain why the proposed option is superior. Note that these are not technical alternatives (or at least not only technical alternatives), but alternative approaches to achieving the same benefit that this project is seeking to achieve. For instance, an alternative to using activity data for the early identification of students at risk might be reports from tutors. The important thing in these business cases is to demonstrate that you have considered alternatives and have valid reasons for the choice that you made. This may be because the cost is lower, the benefits are higher or the risks are lower.

You may feel that the project can address many goals, and it is possible that this is true, but you need to choose the ones that are central to the person you are writing the case for. Aligning the project to many goals has the danger of diluting each of them and having less impact than a strong case for a single goal. The business case is intended to enable the decision maker to make an informed decision based on the (potential) benefits, the costs and the risks and how this particular project would further their strategic goals. It doesn’t require academic rigour, but it does require evidence Structure

For each alternative you should: A business case, like a bid for funding or a student essay, must answer the questions that the person reading it has. A typical business case of the type we need here will have the following structure:

• Provide a brief description of the approach, highlighting the key differences from the approach proposed,

Title. Should be short and descriptive (eg Proposal to use data from the VLE and SRS to identify students at risk of dropping out).

• Describe the benefits of the alternative approach (lower cost, less staff development, fewer risks, no legal implications…..)

Intended audience. While this would not normally form part of a business case this would, it will be helpful for other people reading this business case and considering how they might use it for themselves. Essentially, the intended audience should be the budget holder who will benefit from the project. Why would the librarian want to pay for a

• Describe the costs and risks associated with the alternative • Summarise the reasons for rejecting this approach in favour of the selected approach.

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11 April 2011

Do not “over egg the pudding” in terms of overstating the costs and risks or understating the benefits. If the alternatives are not credible then the business case may be rejected as it appears to be not offering realistic alternatives.

agreements are in place and signed by students

Benefits. This is where you outline the benefits of the project. Remember that the business case is aimed at a particular person (role), who will be funding the project either with cash or by allocating staff time. They are primarily interested in benefits that address their strategic goals. Or, to put it another way, why would they pay for a project if the benefits fall elsewhere, they would expect the beneficiary to pay for the project.

Additional information

Recommendation. This is likely either to be to take action (ROI is positive) or not (ROI is negative).

Guidance and templates • http://www.omafra.gov.on.ca/english/busdev/facts/02-023.htm • http://www.impactonthenet.com/bizcase.html

The benefits should be realistic and quantifiable. If your project will, if successful, reduce student drop-out from 28% to 27% then that is what you should claim. If you over claim you might be asked to deliver that, and then when you deliver what is actually very worthwhile the project may be seen as failure as it did not deliver what was promised. It may even be worth under claiming the benefits (so long as they still exceed the costs), as delivering more than promised is usually seen as a good thing. Wherever possible the benefits should be quantified in monetary terms, this allows the decision maker to compare the benefits and costs (which usually can be expressed in monetary terms), and so see the return on investment.

• http://www.ogc.gov.uk/documentation_and_templates_business_case.asp • http://infotech.com/Template • http://www.klariti.com/Business-Case-Template/SampleBusiness-Case-Template.shtml Examples • Business Case for New Office-Automation Equipment http://www.impactonthenet.com/bc-oae.html • Business case recommending no change - http://bit.ly/hMu95R

Return on investment Formally this can be calculated as:

ACTIVITY DATA

Dispatches From the Ether: virtual event #1 [6/4/2011]

ROI = benefit - costcost But more usefully it can be considered to be the amount of time taken for the investment (cost) to be covered by the benefit.

APR 08, 2011 05:49A.M. While pondering what I would write about the first of our ‘virtual events’ the lyrics of an overlooked 80s pop tune drifted into my peripheral thoughts:

Costs. This can be expresses in financial terms or in terms of staff effort (which can easily be turned into financial costs. A breakdown of the main headings is useful. If you want to relate the costs directly to the project plan then this may be more appropriately put after the project plan.

“I’m sorry to interrupt your conversation, but we are experiencing violent storm conditions in the asteriod belt at this time. We may lose this valuable deep space communication link. Please, be as brief as possible. Thank you.”

Project plan. You have all produced these in the past, so I don’t think there is any need to go into any great details. I would expect a fuller description of the project, the main tasks involved and how much effort or cost each will take.

Despite fully testing the web conferencing system (GoToMeeting) on Sunday the session had more of a ‘wing and a prayer’ feel than we’d been hoping for. Aside from a few glitches regarding audibility and less interactivity than we had planned the session went well overall (thanks in no small measure to Mark van Harmelen’s technology wrangling skills) and the text chat facility turned out to be very useful for trading snippets of knowledge and relevant urls.

Risks. This is similar to the type of risk register that you might include in a JISC bid, though it is useful to give an indication of the cost that risk will incur if it occurs. This could be expressed financially (pounds) or as effort (person days). RiskOwnerProbabilityCostAmelioration Data formats incompatible IT manager Low 5 days Map between formats Sued for breach of privacy Data protection officer Very low >£10,000 Ensure

At the start of the session a spokesperson for each of the JISC Activity Data projects gave a 1 minute pitch describing the aim of their project

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Today’s Tabbloid PERSONAL NEWS FOR helen.harrop@sero.co.uk

11 April 2011

and their key challenge at this moment in time. Some familiar themes emerged around issues of data protection and also the technical challenges of extracting useful data (particularly when it’s being mined from different sources i.e. system or institution). I was particularly interested to hear that the AEIOU project are planning to run focus groups - it will be good to swap notes on effective focus group methodology between them and projects such as LIDP who are also planning to run them.

unlikely the risk.’ ... which means that David Kay’s assertion that taking a ‘sensible approach’ to using activity data to improve pedagogical practice is likely to get lost in translation if a project takes data from outside of the UK [I wonder where this leaves UK universities who have students accessing their library services from non-UK campuses?] There was a very positive response to the suggestion that we invite speakers from the world of supermarket loyalty cards to speak at the next virtual event so it will be our mission to make that happen. Our colleagues from the OLNet.org project also requested a speaking slot at the next session so we’ll be including them on the agenda, assuming that our scheduling stars are in alignment.

We then got to hear from our guest speakers who were kind enough to spare the time to tell us about their projects: David Weinberger talked about the < whispers dramatically > Harvard LibraryCloud project which is currently in ‘semi-stealth mode’ and aims to take in a range of library data, normalise it and then release it in a format that can be as widely exploited as possible. They are currently looking at issues around the sustainability of providing a global library cloud service and they will be opening the project up to a wider audience as soon as the core infrastructure issues (such as hardware capacity) have been tackled.

AGPROJECTS

Activity Data Analysis at #inf11 APR 07, 2011 01:54P.M. The JISC IE (Information Environment) Programme held a workshop in Aston University (7/4/11, #inf11) and there were a series of references to the Activty Data programme which was not inappropriate.

Steve Midgeley and Dan Rehak gave an insight into The Learning Registry which is currently creating the infrastructure which will enable projects to share their data in the public (or within a secure environment if required). The technical wizadry in the background is a schema-free database which means that projects can donate their datasets without needing to transform it to meet the requirements of a specific database schema first. They plan to move into ‘production’ phase next month and are currently offering to give technical support to anyone who has data that they’d like to put into the registry. You can also get involved via their community discussion group or their developer’s discussion group. On a personal note, it was good to hear them talk about ‘paradata‘ which for me has recently replaced ‘metadata’ as an strong indicator of how geeky a conversation is likely to get.

Some points raised and thoughts: • How to recover activity data across harvested from other repositories? Should the combined activity be collated and if so how. • Questions were mainly on finding ad defining the usage and benefit access gives the user (this is as opposed to thinking about the ‘risk’ first). • Examples of cross data usage for example important docuemnt download frequencies wer shown.

We were also joined on the call by Susan Van Gundy who was representing the U.S. National Science Digital Library (NSDL) who are currently working in partnership with the Learning Registry on work which includes a demonstration project called STEM Exchange. Note also their useful definition of paradata.

• Anecdotally some of the best presentations had captured data use, graphs showing outcomes etc. from repository activity. Imherntly analysis of repository Activity Data should be a staple for any project.

Other noteworthy links and discussions from the backchannel: - http://www.olnet.org (A collaborative project between The Open University and Carnegie Mellon University which “aims to bring researchers and educators together in an intelligent social network to share knowledge on the development of Open Educational Resources (OER)”). - http://obd.jisc.ac.uk/rights-and-licensing (the Open Bibliographic Data guide to rights and licensing) - http://europeanschoolnet.org (who are “at the forefront of global initiatives related to the exchange and interoperability of digital learning resources.”) - there was a useful reminder via the text chat backchannel that the complex issue of data protection differs between different countries and that in the US ‘privacy concerns trump all other issues, no matter how

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Todayâ&#x20AC;&#x2122;s Tabbloid PERSONAL NEWS FOR helen.harrop@sero.co.uk

11 April 2011

JISCAD - TWITTER SEARCH

JISCAD - TWITTER SEARCH

#openn11 a big opportunity in the education space to be able to go after this metadata & paradata and get value from it. #devsci #jiscad

As important strong link with #jiscad and #inf11 Neil Jacobs - highlights need to analyse Activity Data APR 07, 2011 10:16A.M.

APR 07, 2011 10:27A.M.

JISCAD - TWITTER SEARCH

#openn11 @learningreg we can apply usage data about resources to enable new learning services #jiscad

RT @steely_glint: [..] #opendata licenses and how they influence innovation http://bit.ly/hF4xLx #futr (via @Julianlstar) [#jiscad]

APR 07, 2011 10:20A.M.

APR 06, 2011 06:04P.M.

JISCAD - TWITTER SEARCH

LEEDS MET STAR-TRAK PROJECT

#openn11 expertise is highly distributed. users are leaving data trails, but usage data is often thrown away or locked up. #jiscad

robmoores

JISCAD - TWITTER SEARCH

APR 06, 2011 03:37P.M. In the long term, and assuming that we get agreement to implement STAR-Trak, we anticipate the following benefits from this project: - Reduction in non-completion rates and increase in student learning performance - Reduction in student administration time spent by teaching staff - The ability to model and do scenario analysis using Business Intelligence (BI) applications and the data warehouse cubes (a type of database structure for BI) containing the activity data - The creation of a longitudinal repository of student activity data that over time might otherwise be lost - A platform to support harvesting & analysis of data from resource discovery and management tools

APR 07, 2011 10:18A.M.

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Today’s Tabbloid PERSONAL NEWS FOR helen.harrop@sero.co.uk

11 April 2011

AGPROJECTS

LEEDS MET STAR-TRAK PROJECT

GoToMeeting Session

robmoores

APR 06, 2011 03:28P.M.

APR 06, 2011 03:00P.M.

Interesting session – although txt could have been easier. It is recorded, which may be an unusual to listen to.

Our hypothesis is that by harvesting user activity (usage and attention) data that already resides in existing institutional systems, combining it with demographic information and presenting it in a single portal-type application, we can improve our support services by revealing new information, providing students, tutors and student support officers with a broader picture of a student’s engagement with the University at both an academic and social level.

Frmo AGtivity we have a range of new results for the user communities. This is the start for visual themes to create an autobiography for video conferencing room nodes.

LEEDS MET STAR-TRAK PROJECT

Furthermore, being able to predict students at risk of dropping out, based on lack of engagement, will enable us to develop targeted personalised interventions appropriate to the type and level of nonengagement, and do so in a more joined-up and timely manner.

robmoores APR 06, 2011 03:19P.M. We have had a tremendous reaction to the project from academic and administrative staff. The input has helped us further our understanding of how the application might be used within HEIs to support retention. The strength of STAR-Trak is in facilitating a face-to-face discussion between staff member and student regarding any potential issues around engagement and retention.

We plan to evaluate our hypothesis over three time periods: INTERIM: Qualitative: Feedback on perceived value from students and staff through focus groups PILOT: Qualitative / Quantative: Feedback from staff and students on actual value through focus groups; usage statistics LONG-TERM: Quantative: Analysis of retention rates; NSS scores

User requirements have been elicited by running workshops with key business users. We are in the fortunate position of already having a proof of concept application. Having something to look at makes it far easier for end users to grasp the potential uses for the application and thus come up with requirements. To come up with the final set of requirements the following steps were taken: 1. Requirements from each workshop were captured, reviewed and then transposed into a single spreadsheet. 2. At this point a further review synthesised several requirements, and further detail was added so that the relative effort in implementing each could be assessed. 3. MoSCoW (Must, Should, Could and Would) prioritisation was then applied to the requirements. 4. We then worked down through the prioritised list until we hit the development budget and time limits for the project.

At the end of the project we will add to this post, summarising the evidence we have gathered during the project and reflecting on whether we think the hypothesis has been successfully tested.

LEEDS MET STAR-TRAK PROJECT

robmoores APR 06, 2011 02:42P.M. Aims, Objectives and Final Outputs of the project The aim of our project is to test our hypothesis that retention rates and student satisfaction can be improved by facilitating a more informed dialogue between students and staff, based on a rich joined-up picture of a student’s academic and extra-curricular engagement with the University. You can download a pdf copy of the details by clicking here: STAR-Trak NG Aims, Objectives and Final Outputs (opens in new window).

Ideally we would have liked to have a further round of workshops to confirm the requirements. However project timescales and the other commitments of our key business users has meant that we cannot undertake this.

Risk Analysis and Success Plan Project risks are recorded in the Risk Register, reported to the Project Board and managed on a day to day basis by the project manager. We have taken the wider definition of risk that includes the potential for positive as well as negative outcomes. You can download a pdf copy of the risk register by clicking here: STAR-Trak NG Risk Register (opens in

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Today’s Tabbloid PERSONAL NEWS FOR helen.harrop@sero.co.uk

11 April 2011

new window).

Sue Newell (Project Manager) is a Faculty Chief Operating Officer, currently seconded to the Registrar & Secretary’s Office where she has responsibility for developing our business intelligence capabilities and services. Sue is a member of the current STAR-Trak Project Board.

IPR Our proposal stated that Leeds Metropolitan will be pleased to comply with the IPR requirements of the call. Specifically all outputs would be made available, at no cost, to the JISC community. As it is our hope that the STAR-Trak:NG software will be further developed into a shared service, it will be published in accordance with JISC’s Open Source Software Policy. At the time of publishing, we have no plans to change our intentions with respect to IPR.

Dr Paul Smith (Project Sponsor) is Deputy Vice Chancellor Strategic Development David Arblaster is Director of Student Services, responsible for all student Helpzone and pastoral services

Project Team Relationships and End User Engagement This section explains who is on the project team and what responsibilities they have, also information on how engagement with end users will be facilitated. You can download a pdf copy of the details by clicking here: STAR-Trak NG Project Team, Relationships and End User Engagement (opens in new window).

Professor Chris Bailey is a Faculty Dean. Chris is currently Chair of the STAR-Trak Project Board and has been instrumental in promoting the project within the Corporate Management Team and securing input from Faculty staff. Carley Birkin is a member of the Student Union Executive. Carley is currently a member of the STAR-Trak Project Board and has been instrumental in ensuring that student concerns over data and process are addressed, and in securing student involvement in workshops

Projected Timeline, Workplan & Overall Project Methodology – This section provides information on workpackages, timescales and project methods. You can download a pdf copy of the details by clicking here: Projected Timeline, Workplan & Overall Project Methodology (opens in new window).

Nick Halafihi is a Senior Lecturer (Sports Management) and Teacher Fellow, and a member of the STAR-Trak Project Board

Budget This section provides information on the project budget. You can download a pdf copy of the budget by clicking here: STAR-Trak NG Budget (opens in new window).

Arthur Sargeant is Learning Technologies Manager, Libraries and Learning Innovation (LLI), with experience of several JISC projects including SOAP Opera 2 Ian Maitland is Information Systems and Services Manager, with experience of several JISC projects including SOAP Opera 2. He is a qualified PRINCE2 Practitioner and has recently undertaken SOA and Enterprise Architecture training through JISC. Andrew Quickmire (Technical Architect) is the Technical Architect at Leeds Metropolitan

LEEDS MET STAR-TRAK PROJECT

Sundeep Ghosalkar is a Technical Architect, Fulcrum Worldwide, with experience of working on the JISC FSD Programme STEP-C project and our STAR-Trak project

robmoores APR 06, 2011 01:34P.M.

Philip Bermudez, Management Information Analyst, Leeds Metropolitan, is a specialist in cross-system reporting and has developed the data feeds for the STAR-Trak project

Project Team The key Leeds Metropolitan staff involved in this project have a wealth of JISC project experience. Many are already involved in the STAR-Trak project so will join this project as a cohesive team with a clear understanding of many of the challenges to be faced.

Fulcrum Worldwide is our institutional IT partners, selected after a formal tender and evaluation process. Fulcrum has been involved in the JISC FSD Programme STEP-C project, and are providing analysis and development expertise in the STAR-Trak project. Our IT teams and Fulcrum provide a pool of staff for the project, with ample contingency. Therefore we do not expect to have to recruit for this project.

Robert Moores (Project Director) is Head of Information & Media Services. He is an active member of the FSD STG and Enterprise Architecture groups, and project manager of that programme’s highly successful SOAP Opera 2 project. He is joint author of a forthcoming textbook on SOA Governance (Prentice Hall Service Oriented Computing Series). Robert is a certified M_o_R (Management of Risk) Practitioner

The key Leeds Metropolitan staff involved in this project have a wealth of JISC project experience. Many are already involved in the STAR-Trak project so will join this project as a cohesive team with a clear understanding of many of he challenges to be faced.

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Today’s Tabbloid PERSONAL NEWS FOR helen.harrop@sero.co.uk

11 April 2011

importance to them A: EngagementB: Their importance to project Academic Staff A: Consolidated single view of student and activity dataB: Huge improvements in efficiency and effectiveness A: Process Faculty Dean on Project Board and influential academic on KBU group.B: Knowledge of existing manual processes Students Union A: Data protection and control concernsB: Student access to view data held about them, and ability to compare this to peers / exemplars A: SU Executive Rep on Project Board and KBU groupB: Increased effectiveness if students buy into system and processes Student Services A: Ability to see engagement activityB: Impact on processes A: Student Services Director on Project BoardB: Joining up interventions across academic and support staff Senior Management A: Assurance of joined up support services; management informationB: Meet strategic objectives; reputation; financial A: DVC Student Experience on BoardB: Influence on staff Business Intelligence (BI) Services A: Populated data warehouseB: Raises profile and benefits of BI within University A: BI lead is Project ManagerB: Knowledge of what data “means” Thames Valley University A: Sustainability; engagementB: Assists their Benefits Realisation project A: Providing MCMS applicationB: Expertise in MCMS system and experience in embedding JISC / OSS-Watch A: Candidate projects for further development; working in partnership; value for moneyB: Achievement of objectives around understanding activity data and development of shared services A: Programme manager support; participation in JISC events within and outside programmeB:JISC: Guidance, signposting, access to community; OSS Watch: Open source development and licencing expertise Synthesis project A: Information and accessB: Element of own project A: Syntheses project activitiesB: Ideas and lessons from other projects

Robert Moores (Project Director) is Associate Director Information & Media Services. He is an active member of the FSD STG and Enterprise Architecture groups, and project manager of that programme’s highly successful SOAP Opera 2 project. He is joint author of a forthcoming textbook on SOA Governance (Prentice Hall Service Oriented Computing Series). Robert is a certified M_o_R (Management of Risk) Practitioner Sue Newell (Project Manager) is a Faculty Chief Operating Officer, currently seconded to the Registrar & Secretary’s Office where she has responsibility for developing our business intelligence capabilities and services. David Arblaster is Director of Student Services, responsible for all student Helpzone and pastoral services Carley Birkinis a member of the Student Union Executive. Carley was a member of the original STAR-Trak Project Board and has been instrumental in ensuring that student concerns over data and process are addressed, and in securing student involvement in workshops Nick Halafihi is a Senior Lecturer (Sports Management) and Teacher Fellow, and a member of the STAR-Trak Project Board Ian Maitland is Information Systems and Services Manager, with experience of several JISC projects including SOAP Opera 2. He is a qualified PRINCE2 Practitioner and has recently undertaken SOA and Enterprise Architecture training through JISC. Sundeep Ghosalkar is a Technical Architect, Fulcrum Worldwide, with experience of working on the JISC FSD Programme STEP-C project and our STAR-Trak project

LEEDS MET STAR-TRAK PROJECT

robmoores

Philip Bermudez, Management Information Analyst, Leeds Metropolitan, is a specialist in cross-system reporting and has developed the data feeds for the STAR-Trak project

APR 06, 2011 01:30P.M. Our proposal stated that Leeds Metropolitan will be pleased to comply with the IPR requirements of the call. Specifically all outputs would be made available, at no cost, to the JISC community. As it is our hope that the STAR-Trak:NG software will be further developed into a shared service, it will be published in accordance with JISC’s Open Source Software Policy. At the time of publishing, we have no plans to change our intentions with respect to IPR.

Fulcrum Worldwide is our institutional IT partners, selected after a formal tender and evaluation process. Fulcrum has been involved in the JISC FSD Programme STEP-C project, and are providing analysis and development expertise in the STAR-Trak project. Our IT teams and Fulcrum provide a pool of staff for the project, with ample contingency. Therefore we do not expect to have to recruit for this project. End User Engagement Key stakeholders and needs have been identified and their participation in the project secured as below, as part of the bid preparation. The Key Business User group will be responsible for engaging with the wider stakeholder communities through requirements gathering workshops, user training, and dissemination activities such as the web site, blog, project newsletter, and participation in programme activities. Stakeholder communities A: User needsB: Project’s

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11 April 2011

ACTIVITY DATA

* # 4 March 2011 – SustainedMAGIC Tech meeting # 7 March 2011 – Open Planning meeting

Tabbloid #4: 4 April 2011 APR 06, 2011 04:45A.M.

*

Open publication - Free publishing

Meeting with Tom Franklin: full AGtivity project review http://www.franklin-consulting.co.uk/ Invitation to be sent to the Synthesis Project.

A tweet from the #LIDP project caught my eye - it announced the publication of a report by Deborah Goodall and the venerable Dave Pattern: ‘Academic library non/low use and undergraduate student achievement: a preliminary report of research in progress’ which explores the University of Huddersfield’s finding that

JISCAD - TWITTER SEARCH

RT @ostephens: Do you own/have access to your own data? Some lessons from LMJU http://bit.ly/gcT4va #lidp #jiscad (via @librarygirlknit )

“in some subjects, students who ‘read’ more, measured in terms of borrowing books and accessing electronic resources, achieve better grades.”

A couple of other things that my internal Activity Data radar has picked up in recent days: - http://opendatachallenge.org/ - a pan-European competition which is offering a total prize fund of €20,000, including €1000 for the “Talis Award for Linked Data”, which may well get some of you data geeks’ hearts racing. - The Government’s ICT Strategy, which was released this past week, mentions open data more than once - and announced plans to establish the ‘Public Data Corporation’ to support the opening up of Government data and interfaces. Within 6 months there is planned action to: “To ensure that appropriate data is transparent and shared rather than duplicated, the Government will implement engagement processes for open data standards activity and crowd-source priority areas for data standards.” It will be interesting to see whether this burst of activity has a ripple through effect to the world of academic data.

APR 05, 2011 11:09A.M.

JISCAD - TWITTER SEARCH

Do you own/have access to your own data? Some lessons from LMJU http://bit.ly/gcT4va #lidp #jiscad (via @librarygirlknit )

AGPROJECTS

APR 05, 2011 10:57A.M.

Weekly Tech Meetings #4 and #5 APR 05, 2011 11:10A.M. Combined Techy meeting – Monday 21st and 28th March * Blog entries Hypothesis and Previous 1990′s Alternative Pepys’ Diary * Data gathering and * … analysis issues * … includes: data checks for room_booking, Green values and QA * Created and tested improved backup system * MAGIC archive for attendance fiigures to be analysed * Recontact with programme mgr. regarding deliverables for SustainedMAGIC * Sustainable Manchester event to attend

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Today’s Tabbloid PERSONAL NEWS FOR helen.harrop@sero.co.uk

11 April 2011

JISCAD - TWITTER SEARCH

JISCAD - TWITTER SEARCH

Blog post on first RISE Project Board meeting http://bit.ly/i9DG9K #jiscad #ourise

An update on the #lidp #jiscad project now on the blog: difficulties with data at LJMU http://bit.ly/i6ZcXd

APR 05, 2011 10:55A.M.

APR 05, 2011 10:48A.M.

JISCAD - TWITTER SEARCH

RISE

RT @richardn2009: Blog post on first RISE project board http://bit.ly/i9DG9K #jiscad #ourise (thanks Liz)

The first RISE Project Board meeting APR 05, 2011 10:43A.M. The first RISE Project Board met on Friday 1st April at the OU Library. Chaired by Project Sponsor Gill Needham, Associate Director of Library Services, the meeting was attended by Judith Pickering representing the DOULS project; Richard Nurse – RISE Project Director; Liz Mallett – RISE Project Manager; Paul Grand – RISE Technical Developer; Hassan Sheikh – Head of Library IT Systems Development; Judy Thomas – Learning and Teaching Librarian Team Leader (Science and Health & Social Care) representing the Improving the Student Experience programme and Clari Gosling – Head of Faculty Team (Maths, Computing and Technology and OU Business School) .

APR 05, 2011 10:53A.M.

JISCAD - TWITTER SEARCH

Blog post on first RISE project board http://bit.ly/i9DG9K #jiscad #ourise (thanks Liz)

Richard and Liz gave a presentation outlining the objectives of the RISE Project and gave some background on other projects in the JISC Activity Data programme. Here’s the presentation:

APR 05, 2011 10:53A.M. RISE background for project board mtg 2011 04-01 View more presentations from Liz Work Liz gave her Project Manager’s report on work package progress to date and budget status. Judith gave some suggestions as to how the RISE Google gadget might be promoted alongside the other OU gadgets, and informed the group of some gadgets that were being discussed to provide recommendations which may dovetail with what RISE is doing. There was a discussion among the group as to how best to promote the recommender tool (MyRecommendations) in order to ensure we get some useful feedback on top of the student interviews which are planned. One suggestion was to publish a library website news item. There was some concern that this might confuse students as there is already a news item on the website about the new One-Stop search. Therefore care needs to be taken with timing. Other suggestions were to target particular groups of modules and also talk to Student Services about the best direction in which to promote.

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Today’s Tabbloid PERSONAL NEWS FOR helen.harrop@sero.co.uk

11 April 2011

Paul gave a demonstration of the MyRecommendations interface. The board members were impressed by how much had been achieved in such a short time. The search functionality was shown, demonstrating the search results, the resulting recommendations and the ratings functionality. It was commented that the interface was clear, attractive and easy to understand. A decision was made to pass a parameter to the EBSCO API so that the results list only shows those items where full text is available.

department was straightforward. An anonymised list of all 2010 graduating students, along with their programme of study and degree classification, and most importantly their unique id number was duely provided. Hurdle one - Our security system does indeed log and track student movement through the use of the swipe card entry system, but we are unable to get the systemt to report on this. All data from the system is archived by the system supplier and is subsequently not readily available to us. This means that entry into the Learning Resource Centres is not going to be something we can report upon on this occassion.

It was mentioned that there is some user testing on new tools happening imminently on campus, and a suggestion was made that RISE might use this as an opportunity to do some extra RISE testing if there are any free slots in the schedule for April.

Hurdle two - Our Network team systematically delete student network accounts upon graduation, which means the record that links an individual’s unique student ID number, Athens account, security number and Library barcode is not available for the students whose library usage we wished to analyse!

There was a discussion about Privacy issues. The RISE Privacy Statement is written and includes an “opt-out” button which allows users to indicate that they would not like their search data to be included in the recommender system.

There were about 4,500 students who graduated from LJMU in 2010 with undergraduate degrees, but unfortunately, by the time I got to speak to the network manager, 3,000 of these had been deleted, as is our institutional practice and poilicy.

A number of suggestions were made as to where to link to the privacy statement from. These were: • Link from the Policies page on the Library website.

The upshot of all this is that we are only going to be able to provide data for a third of the potential students that we could have provided data for if we had thought to ask these questions earlier on. But at least we are still able to contribute.

• Link on the EBSCO Discovery Service page. • Link from SFX The RISE Privacy Statement sits alongside and is additional to the main OU Website Privacy statement (http://www8.open.ac.uk/about/main/admin-and-governance/policiesand-statements/website-privacy-the-ou).

Focus Groups – I am hoping that the organisation and co-ordination of some student focus groups will be more fruitful, but early indicators suggest that the timing of this is not particularly good as we are now in a reading week which will be followed by end of semster exams and coursework submissions, along with an Easter Bank Holiday weekend and Royal Wedding to be squeezed in. In effect, this is the busiest time of the year for our students. However, we have agreat relationship with our student union and they are normally very helpful and responsive so I am hoping we will have something organised very soon.

Our next Project Board meeting will be in June 2011.

LIBRARY IMPACT DATA PROJECT

Initial hurdles – the LJMU experience

What would we do differently? - the lessons learnt in this instance are to do with internal partnerships and communication. When first approached about the project we thought that we had asked the right questions of the right people within the University. However, it is obvious to us now that we should have made sure that we discussed our plans in more detail with the Head of Networks and the Head of Security as they are our means of access to two of the key systems that we require in order for us to obtain the required data. Discussions with key stakeholders are of the utmost importance as they highlight local practices and procedures as well as potential difficulties with systems and contracts (as is the case with our security system)

APR 05, 2011 10:33A.M. Energised by the initial project team meeting, the LDIP team at LJMU set about gathering the required data in order to make our contribution to the project. Having already had a few discussions we were fairly confident that we would be able to gather the required data. We had access to student records and numbers, Athens data, library usage data from Aleph and we were aware that our security system (gate entry into the library) kept a historic record of each individual’s entry and exit into the buildings which are serviced through the swipe card entry system. We just needed to pull all this together through the unique student number.

On a positive note all our stakeholders our excited to be involved in the project and do wish that we could provide more data. Our networks manager has already indicated that he would be happy to delay future network account deletions if we wanted to obtain similar data for our 2011 graduates.

Getting this particular bit of data from our Acadmic Planning

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Today’s Tabbloid PERSONAL NEWS FOR helen.harrop@sero.co.uk

11 April 2011

To sum up, an interesting couple of weeks at LJMU in our quest to get the LIDP data, and I hope that this post brings with it a few words to the wise……

RISE

Project update March APR 04, 2011 04:06P.M.

JISCAD - TWITTER SEARCH

MyRecommendations The key achievement for March has been that we now have our RISE MyRecommendations website up and running on the ‘live’ server. It’s a major step for the project as although there is stuff going on in the background it isn’t until you get the search screen working and functioning that you get a real sense of the progress.

RT @psychemedia: RT @richardn2009: RISE Activity Data project March update blog post http://bit.ly/ejy9nF #ourise #jiscad

A screenshot of the front page is shown below. This uses our standard corporate style (with appropriate links to the RISE project and JISC) and provides a search box for our Ebsco Discovery Solution.

APR 04, 2011 04:13P.M.

JISCAD - TWITTER SEARCH

RT @richardn2009: RISE Activity Data project March update blog post http://bit.ly/ejy9nF #ourise #jiscad

The search page has a suggestions feature, so as you start to type your search into the search box, it will offer you suggested search terms based on previous search terms seen by the system.

APR 04, 2011 04:11P.M.

Once you have searched RISE you will start to get some recommendations being fed back to you. Where articles that result from the same search that you entered have already been looked at they will appear immediately below the search results from EDS as ‘People Searching for similar search terms often viewed’ If you are studying at the OU you should also see recommendations for articles that other people on your course have been looking at.

JISCAD - TWITTER SEARCH

RISE Activity Data project March update blog post http://bit.ly/ejy9nF #ourise #jiscad

We’ve put together a quick screencast to give you an idea of how the system works in practice. MyRecommendations_prototype Other activities We’ve now met with the JISC-funded LUCERO and DOULS projects here at the Open University. With LUCERO we’ve been talking about their experience of releasing data openly. Although we are talking about different types of data in RISE it has provided us with some useful contacts within the institution. The discussion with DOULS covered two areas: firstly, whether their work with Google Gadgets would help us with the challenge of tackling authentication through the OU’s SAMS system; and secondly, whether our Google Gadget could be listed in the

APR 04, 2011 04:11P.M.

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Today’s Tabbloid PERSONAL NEWS FOR helen.harrop@sero.co.uk

11 April 2011

ones they will be recommending to users of the OU’s Google Apps/iGoogle environment. Unfortunately, DOULS authentication is linked in with the OU’s Moodle Virtual Learning Environment so doesn’t help RISE with authentication. But yes we can promote our Gadget through their list.

JISCAD - TWITTER SEARCH

@ostephens @CameronNeylon and don't forget the #jiscad #lidp projects looking at activity data

Following up on Google Gadget authentication we’ve been talking to the corporate IT and SocialLearn teams at the OU. So we’ve now worked out a method of handling the authentication and have documented what we want the Gadget to do. We should be starting the build of the Gadget in the next week.

APR 04, 2011 01:49P.M.

Our application for the evaluation work we plan to do with students has been submitted into the Student Research Project Panel. This is a formal OU process that checks that the surveying and research is appropriate. Once approved we will then be able to get details of students that we can contact to ask to test the system. We’ve also had our first Project Board meeting which we will cover in another blog post. It was good to get the chance to show a demonstration of MyRecommendations and agree some of the next steps. Over the next few weeks we will be letting people test MyRecommendations, organising our evaluation sessions, doing a few tweaks to the recommendations system and working on the Google Gadget.

JISCAD - TWITTER SEARCH

Given the proliferation of session on usage data at #uksg today, it's worth highlighting the #jiscad projects: http://bit.ly/g6S5wH APR 04, 2011 01:51P.M.

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JISC AD Tabbloid: 11 Apr 2011  
JISC AD Tabbloid: 11 Apr 2011  

JISC Activity Data project blogs and #jiscad tweets

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