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Next Wave Cities Report Launch 12:00 p.m., Thursday, 15 March 2012 Tower Club, Makati City

Welcome Remarks Executive Director Louis Napoleon C. Casambre Executive Director, DOST-ICTO Our colleagues and friends in Business Processing Association of the Philippines (BPAP) led by its Chairman, Mr. Fred Ayala and its President/CEO, Mr. Oscar Sanez, our esteemed colleagues from the government, representatives from the ICT council, distinguished guests ladies and gentlemen, welcome! On behalf of the Department of Science and Technology (DOST) - Information and Communications Technology Office (ICTO), I congratulate the Business Processing Association of the Philippines and JLL for organizing this event- Next Wave Cities™ (NWC) Report Launch. It is with great honor that we are witnessing another milestone in the Information technology-Business Process Outsourcing (IT-BPO) industry of the country. Finally, we are now ready to see who made it to the Next Wave Cities™ (NWC) for fiscal years 2010 to 2011. Today, we are recognizing the potential of the Business Process Outsourcing industry in our country. Proving that the Philippines is a global center of excellence in IT-BPO. The ICTO continues to develop cities outside of major Technology hubs in the hunt for potential ITBPO investment locations, and these will hopefully be a part of the Next Wave Cities™ (NWC) in the coming years. In coordination with the Business Processing Association of the Philippines (BPAP) and other government agencies, our organization has been able to probe around 32 key cities in the country and evaluated each city’s score cards. The potential of each city as an alternative IT-BPO location is based on four categories, namely: talent, infrastructure, cost, and business environment and risk management (BERM). With this process, we are able to identify the Next Wave Cities™ (NWC) that had been able to contribute to the 11 Billion USD revenue in the Philippine economy in 2011. Making the IT-BPO industry the second of the major contributing factor why the Philippine economy afloat.


In 2009, there were only just three cities in the country that have been known as technology hubs in the Philippines, namely: Metro Cebu, Metro Manila, and Metro Clark. And in the span of a year, with a growth of nine percent in the IT-BPO industry, the government together with the BPAP had been able to recognize 10 cities that are now a part of the Next Wave Cities. The implication of this rapid growth is entirely significant in the Philippine economy. This growth not only, tells about the capacity of the country as a technology center in the world. But it also tells about countless jobs available for Filipino graduates. The increase in the development of potentially technology hubs in the country is just a testament of the trust of investors in our pool of talents. Many of the known companies in the world turn to the Philippines for their outsourcing needs. The Filipinos has been known to be competent and fluent English speakers. In fact, we have overtaken India as the premiere destination for voice-BPO services. With the presence of key cities, we were able to create 200,000 jobs for the Filipino graduates in 2011. Now, Filipinos can truly serve other countries without the need to migrate or to look for better opportunities. Indeed, the Philippines is truly living to its customer-service oriented attitude offshore or onshore. In this light, in behalf of the government, we promise to address the challenges that the past years that the IT-BPO industry faced. The government promises that we will continue to practice transparency to our stakeholders to ensure your continued trust with us. And with all your help, we in the government is one with our goal- and that is to be the leader in the IT-BPO in the world. I encourage private companies and investors to continually trust us by creating technology centers outside of the technology hubs for the ICT development of the Philippines. This is just the beginning of a greater future for the IT-BPO industry in the Philippines. As we continue to develop infrastructures for the Next Wave Cities™ (NWC), in the next five years we foresee a 20 percent growth for this industry. And this, will account to the creation of 1.4 billion jobs closer to each home of the Filipinos. With a strong alliance with the industry, rest assured that we are hoping to develop not only 10 technology ready cities in the Philippines. Indeed, the WAVE is getting bigger. I would like to recognize the effort of BPAP, Jang La Salle and other government agencies that made this report possible. We look forward to be working with you again for the Next Wave Cities Report Launch in 2013.


Again, I welcome you to the Next Wave Cities Report Launch. Let us all witness our leap in the rapidly developing IT-BPO industry in the Philippines. Maraming salamat at Mabuhay!


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