Page 1

Ronald B.

George

Adler

Rodman

Understanding Human Communication OXFORD UNIVERSITY PRESS

Chapter 10: Solving Problems in Groups

11


Section One Problem Solving in Groups: When and Why OXFORD UNIVERSITY PRESS


Advantages of Group Problem Solving 

Resources

Accuracy

Commitment 

Participative decision making


When to Use Groups for Problem Solving Is the job beyond the capacity of one person?

Are individuals’ tasks interdependent?

Is there more than one decision or solution?

Is there potential for disagreement?


Group Problem-Solving Formats 

Breakout groups

Problem census

Focus groups

Parliamentary procedure

Panel discussion

Symposium

Forum


Solving Problems in Virtual Groups 

What are advantages to virtual meetings? Disadvantages?

Why do groups working at a distance take more time to reach decisions?

Discuss the statement “Online meetings shouldn’t replace, but rather supplement face-to-face meetings.”


Section Two Approaches and Stages in Problem Solving OXFORD UNIVERSITY PRESS


A Structured Problem-Solving Approach 1. Identify the problem What are the group’s goals?

What are individual members’ goals?

2. Analyze the problem Word the problem as a broad, open question

Gather relevant information

Identify supporting and restraining forces

3. Develop creative solutions through brainstorming/nominal group technique Avoid criticism

Encourage “freewheeling” ideas

Develop a large number of ideas

Combine two or more individual ideas


A Structured Problem-Solving Approach 4.

Evaluate the solutions by asking which solution

Will best produce changes

Is most achievable

5. Identify specific tasks

6.

Contains the fewest serious disadvantages

Implement the plan

Determine necessary resources

Define individual responsibilities

Provide for emergencies

Follow up on the solution

Meet to evaluate progress

Revise approach as necessary


Developmental Stages in Problem-Solving Groups

Orientation stage Conflict stage Emergence stage

Reinforcement stage


Section Three Maintaining Positive Relationships OXFORD UNIVERSITY PRESS


Basic Skills 

Mutual respect

Cohesiveness 

Listening 

Win–win problem solving

Consensus

 

Shared or compatible goals Progress toward goals Shared norms and values Lack of perceived threat between members Interdependence of members Threat from outside the group Mutual attraction and friendship Shared group experiences


Overcoming Dangers in Group Discussion 

Information underload and overload

Unequal participation

Pressure to conform 

Groupthink


End of Chapter OXFORD UNIVERSITY PRESS

Ch10  

Ch 10, ppt

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