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Leland Insider •

In the first quarter of 2014, the Leland Management educa3on team has awarded 594 stateapproved Board Member Cer3fica3ons to community board members throughout the state of Florida. We are proud of the impact our educa3on ini3a3ves have had on our communi3es and look forward to our next series of courses in the summer. Visit our website at for more info.

The Florida Communi3es of Excellence Award represents the pinnacle of achievement for community associa3ons in our state and has recognized dozens of outstanding communi3es throughout Florida since its founding in 2008. This year 6 Leland Management communi3es were in the finals for the Communi3es of Excellence Awards. Congratula3ons to: Avalon Park, Carriage Pointe, Courtyards of Suntree, and Stonecrest on their nomina3ons and to Bridgestone at Legends and The Lakes of Mount Dora on winning their categories.

Spring 3me is always a wonderful 3me of year. It is a 3me for growth, ac3vity, and a 3me to look forward to those summer months. Leland Management has been working hard on training and systems to help us provide the highest quality management services for all of our communi3es. We have been growing as well, hiring 10 new team members since January and welcoming many new communi3es to the Leland family. Leland has also been ac3ve in working to protect communi3es against legisla3on that will nega3vely affect homeowners throughout the state of Florida. On a recent trip to Tallahassee, I met with legislators regarding the passing of Bills: HB 7037 and SB 1466 which are designed to put a stop to efforts by the Florida Bar to designate many rou3ne du3es performed by CAMs and Boards as the Unlicensed Prac3ce of Law (UPL). Without these bills, Associa3ons will be forced to hire high-priced lawyers to do the same things CAMs and Boards now provide to Associa3ons. It was a produc3ve trip, with posi3ve feedback from all of the legislators whom I met. Many thanks to the Board Members and residents who came to Tallahassee to join us, or have sent le7ers in support of these Bills to their Senators or Representa3ve. Your input makes a difference! As of April 29th both bills have passed in the House and Senate by wide margins and are now being sent to the Governor for his approval. Please share your support of this legisla3on with the Governor by sending a le7er or email at h7p:// contact-gov-sco7/email-the-governor/.

Stay Safe – Slow

Barking Up the Wrong

Imagine Document Imaging

Spring Time Sod Tips & Tricks

Leland VP named to Florida Bar UPL Commi7ee

Leland Director named OBJ Business Execu3ve 2014

Things Your Burglar Won’t Tell You

We have been busy over the winter with our educa3on ini3a3ves. Since January Leland has conducted 13 classes and 2 webinars, cer3fying 594 Board Members throughout the state. Because these classes are in such high demand, we have recently added addi3onal courses scheduled for the summer months. In the past few months members of Leland’s team and the communi3es we serve have been honored with many awards. We are pleased to announce that two of our Community Associa3on Managers: Chad Peck and Traci Bradford were selected by the Council of Community Associa3on Professionals (CCAP) as two of the top 10 managers in the en3re country. Two other Leland CAMs, Tracy Durham and Adina Lewis were in the top 50. This is very impressive considering there are over 18,000 CAMs in Florida alone. We also had 6 communi3es that were finalists for the Communi3es of Excellence Awards. Two of those communi3es, Bridgestone at Legends and The Lakes of Mount Dora won in their categories. Finally, our Director of CAM Development, Christy Borden, has been named as a Business Execu3ve of the Year honoree by the Orlando Business Journal. Please join me in congratula3ng these team members and communi3es for their accomplishments. Finally, I would like to thank you for partnering with Leland Management for your associa3on management needs. We appreciate the trust you ins3ll in us day a@er day to keep your associa3ons running smoothly.

Rebecca Furlow

By: Christy Borden, CMCA®, AMS®, PCAM®

Spring 3me has arrived! This means that you will be spending more 3me outside surveying your surroundings and comple3ng your annual yard maintenance. Unfortunately, even the most beau3ful lawns suffer from sod damage during the winter months. Below are some helpful 3ps regarding St. Augus3ne sod. St. Augus3ne grass is a fast growing, widelyadapted, warm season grass. It grows in a variety of soils and pH levels. It is also the most common turf grass grown and used throughout the state of Florida. A properly maintained St. Augus3ne lawn will produce a dense, lush carpet of medium to dark green/blue color. It does best growing in rich, welldrained soil, in a warm humid climate. The advantages of this turf are the green, dark green or blue green color. It has an overall good salt tolerance, establishes quickly, can be started from sod, sprigs, or plugs and can handle shade. However, it does require a lot of water, doesn’t work well

with heavy foot traffic, turns brown once it is dormant in the winter, weed control can be difficult, and the worst — chinch bugs can cause serious damage. Here are some maintenance sugges3ons you may follow during the spring months. Mowing As spring arrives and your St. Augus3ne begins to turn green, it’s 3me to start mowing the grass. Start by mowing your grass o@en, at 2.5 to 4.0 inches, removing no more than 1/3” of the leaf blade. By mowing more o@en during the growing season, you will avoid build up of grass clippings. Ferlizing Before applying fer3lizer to your lawn, it is a good idea to get your lawn’s soil tested every 2-3 years. Apply lime if the soil test recommends it. Apply 1 pound of nitrogen per 1,000 sq.@.

approximately 3 weeks a@er your grass begins to green up. Do not apply more than 3 pounds of nitrogen per 1,000 sq.@. per year.

be7er “method of control” is to reduce irriga3on and nitrogen, improve drainage and air movement through the soil.

Watering During the spring season St. Augus3ne seldom needs irriga3on due to the spring rains. However, if the lawn is established, apply irriga3on on an “as-needed” basis. If leaf blades turn a blue-gray color, look wilted or curled, begin to fold over or show foot prints from walking in the grass —It’s 3me for irriga3on. Don’t over water! Apply 3/4” to 1” of water per week if needed.

Insect Control The number one insect pest for St. Augus3ne is the southern chinch bug. If you no3ce yellow spots or drought like symptoms in sunny loca3ons — check for chinch bugs.

Disease Control During the spring and fall months you may find brown grass, in circular patches called “brown patch” fungus. Brown patch usually happens during humid, warm weather and is fueled by excessive nitrogen. Fungicides may provide control. A

Checking for Chinch Bugs Take a metal coffee can and remove the top and bo7om. Push the can into the area you think may have chinch bugs. Fill the can with water. If chinch bugs are present they should float. Generally, it is recommended to hire a professional to treat your St. Augus3ne turf for chinch bug infesta3on. Renovaon If your lawn is in need of some renova3on, the spring 3me is the ideal 3me to resod the area.

Stay Safe - Slow Down: Speeding in Residen3al Communi3es With so many precious residents, ranging from children and the elderly to beloved pets, it is no surprise that one of the most frequent complaints received by the Transporta3on Department is speeding on residen3al streets. There are a number of reasons why speeding occurs in residen3al areas including: lack of educa3on, unawareness, auto-pilot driving, and blatant disregard. Speeding is not viewed as a serious offense in our society and many of our neighbors aren’t educated on the dangers of speeding.

Distribu3ng a friendly reminder with some sta3s3cs may prove effec3ve in your neighborhood. For example, when hit by a vehicle traveling at 20 mph 9 out of 10 pedestrians will survive, at 30 mph only 5 of the 10 will survive, and at 40 mph only 1 of the 10 pedestrians will survive. A lack of signage may also lend itself to high speeds. Discuss pos3ng signs throughout the community to remind drivers what the speed limit is and trigger awareness in your neighborhood. Another poten3al cause of speeding in the

community is what social psychologists call the “autopilot” effect. The streets in our communi3es are familiar, comfortable path ways home and drivers o@en switch into an auto-pilot mindset and forget to monitor their speeds in neighborhoods. O@en speed limit violators are unaware they are doing so. Your community may discuss urging the local public works department to install radar signs that show drivers how fast they are going and how to adjust their speed.

If these tac3c are ineffec3ve you may have to take a firmer stance on speeding and install traffic calming devices such as speed bumps, rotaries, raised crosswalks, or bike lanes. Your Board of Directors and Leland Management take the safety of our residents seriously and encourage you to speak up if you see a poten3ally dangerous situa3on in your community.

Leland Management proudly announces that Patricia E. DuBuque, CMCA®, AMS®, PCAM®, MBA, has joined the corporate team as a Senior Manager. Her responsibili3es will include business development, corporate development and training. She will be a member of the Senior Management Team. She carries more than 20 years of experience in the community management industry and holds the community associa3on industry’s highest professional recogni3on available na3onwide to managers who specialize in community associa3on management, Professional Community Associa3on Manager (PCAM®). Pa; is an ac3ve member of Community Associa3ons Ins3tute, published author and speaker on issues impac3ng community associa3ons. Pa; received a bachelor of science degree in business administra3on from Elon University and a master in business administra3on from Salisbury University.

Leland Management con3nues to grow to support the needs of our clients. This quarter we welcomed the following team members: ● Kerry Laughlin ● Paul Daiya ● Kristina Beck ● Harry Polycarpe ● Ash Smith ● Lee Wilson ● Michelle Arditi ● ● Mark Michalek ● Jane Taylor ● Lauren Waite ● Sonja Pedretti ● Victoria Batura ● Lisa Sack ● John Stiles ●

In an ever-changing world filled with technological advances that give us access to informa3on and resources at our finger3ps, it has become increasingly important to keep up with the demands of becoming a more paperless society. To meet these demands, Leland Management has developed a document management system which allows us to scan and import associa3on documents digitally to our main database. This not only keeps associa3on records more secure, it also makes them quickly available when needed including the ability to access the records remotely.

Our department receives various documents from Accoun3ng, Assessments & Billing and Mailroom on a daily basis. These documents are fed though two high-speed bulk scanners set to capture double-sided images. The scanned documents are then saved in pdf format and stored in folders where they are electronically fed through a dedicated program which relies on

The individual electronic files are then validated and imported into our main database, Document Locator, based on file type. The original hard copies are then filed away and placed into storage securely.

How it Impacts your Community •

How it Works •

op3cal character recogni3on, a process of electronic conversion of scanned text into machine-encoded/ searchable text, to separate the pages into individual files.

CAMs have immediate access to relevant files, such as vendor invoices and payments, lease agreements, deeds, gate access forms, mailing no3ces, homeowner info updates/ correspondence, and much more, via the use of their mobile devices. A repository of useful informa3on at the touch of a keypad. Our Accoun3ng Managers, who provide accoun3ng services, also benefit from the same immediate access allowing them to instantly track transac3ons made with check or online payments and overall community financial histories.

Organized, reliable, and secure source for all of your community’s documents.

Reduced costs associated with paper, ink and toner.

Improved customer service

An electronic record keeping system has proven to save community associa3ons and their managers 3me, money and storage space. In addi3on to these resource benefits comes the addi3onal benefit of being environmentally friendly. To learn more about the benefits of a paperless system please contact Diane Braswell at

By: Brian Knippenberg

Stonecrest POA Hosts Their First 5K Stonecrest’s first 5k fun walk/jog was a success! Fi@y-nine residents hit the pavement the morning of March 20th a@er the playing of the Na3onal Anthem and shotgun start under an archway of green and gold balloons. Residents have been training for the 3.1 mile stretch for six weeks every Thursday morning leading up to the race. Lake Center for Rehab partnered with Ac3vi-

Director, Michelle Williams, to put on the event. The entry fee was $5 with part of that registra3on fee being donated to the Wounded Warriors. Chalk road markers were drawn along the course poin3ng residents in the right direc3on, providing encouraging words, and marking each half-mile. A water sta3on manned by volunteers was set up at the half-way point and

Don Danos named superstar for month of March.

Holly Connell promoted to Customer Service POD Leader.

Accoun3ng Manager Deb- • bie Pearlman received this beau3ful plaque of apprecia3on from the Harbor Pointe Board of Directors • for her hard work and dedica3on.

Christy Borden named Orlando Business Journal’s Business Execu3ve of 2014. Gary Van der Laan appointed to Florida Bar Unlicensed Prac3ce of Law commi7ee. Traci Bradford and Chad Peck named in top 10 onsite managers na3onwide.

fellow resident onlookers cheered as par3cipants passed by their homes. The first resident to finish was Daryl “Chief” Xavier with an impressive 27 minute 3me. Prizes are being awarded to par3cipants for several achievements including fastest and slowest. Residents were welcomed by rounds of applause as they crossed the finish line as well as music played by a local dj, refreshments and par3cipa3on medals. Resident volunteers, Lake Center for Rehab and the Ac3vi3es Director all came together to make this event a great one. Stonecrest is already looking forward to the next 5k event!


Sherman Hills

Parkside Place

Mission Oaks Condo

Cove Cay Villages II

Ashton Woods

Wellington North at Bay Park

The Lionspaw Community

Arlington Ridge

Venetian Village

Village Drive

Captiva Condos

North Forest Village

Las Colinas

Villas at Laguna Bay

Summer Chase

Thurston Groves

Misty Oaks Park

Mill Creek at Kendall Town

Read this! You just might learn something that will save your home from being burglarized. 1. Of course I look familiar. I was here just last week cleaning your carpets, pain3ng your shu7ers, or delivering your new refrigerator. 2. Hey, thanks for le;ng me use the bathroom while I was working in your yard last week. While I was in there, I unlatched the back window to make my return a li7le easier. 3. Love those flowers. That tells me you have taste . . . And taste means there are nice things inside. 4. Yes, I really do look for newspapers piled up in the driveway. And I might leave a pizza flyer in your front door to see how long it takes you to remove it. 5. If decora3ve glass is part of your front entrance, don’t let your alarm company install the control pad where I can see it it’s set. That makes it too easy.

6. A good security company alarms the windows over the sink. And the windows which access the master bedroom . . . and your jewelry. It’s not a bad idea to install mo3on detectors. 7. It’s raining, you’re fumbling with your umbrella and forgot to lock your door. But understand this, I don’t take a day off because of bad weather. 8. I always knock first. If you answer, I’ll ask for direc3ons somewhere or offer to clean your gu7ers. [Don’t take me up on it.] If you don’t answer, I’ll try the door. Occasionally, I hit the jackpot and walk right in. 9. Do you really think I won’t look in your sock drawer? I always check dresser drawers, the bedside table, and the medicine cabinet. 10. You’re right, I won’t have enough 3me to break into that safe where you keep your valuables. But, if it’s not bolted down I’ll take it with me.

11. A loud TV or radio can be a be7er deterrent than the best alarm system. If you’re reluctant to leave your TV on while you’re out of town, you can buy a $35 device that works on a 3mer and simulates the flickering glow of a real television. ( 12. Some3mes I carry a clipboard. Some3mes I dress like a lawn guy and carry a rake. I do my best to never ever look like a crook. 13. Two things I hate most are loud dogs and nosy neighbors. 14. I’ll break a window to get in, even if it makes a li7le noise. If your neighbor hears one loud sound, he’ll stop what he’s doing and wait to hear it again. If he doesn’t hear it again, he’ll just go back to what he was doing. It’s human nature.

“About 30 percent of all burglaries are through an open or unlocked window or door.” 15. To you, leaving that window open just a crack during the day is a way to let in a li7le fresh air. To me, it’s an invita3on. 16. I love looking in windows. I’m looking for signs that you’re home. I’ll walk or drive through your neighborhood at night, before you close the blinds, just to pick my targets. 17. Why buy a fancy alarm system and then leave your house without se;ng it? 18. Avoid announcing your vaca3on on Facebook. It’s easier than you think to look up your address.

Best Management Company: FLCAJ Reader’s Choice Leland Management is proud to announce that we were selected by the readers of the Florida Community Associa3on Journal as the Diamond recipient of their first annual Readers Choice Awards. We are especially proud of this award because our communi3es and board members took the 3me to cast their vote for us. There were 155 service providers and 3,800 votes cast. We believe what makes Leland unique is that although Leland is large enough to have all the resources necessary to meet the needs of

any associa3on, Leland is family owned and managed. We understand that building solid, long term rela3onships is very important to the quality of our services and success of our company. Leland’s owners are very involved in day-to-day opera3ons and are readily accessible to our clients and other business partners. Leland Management maintains an excellent reputa3on based on honesty, respect, trust, teamwork, and customer service. Our mission is to provide homeowner and condo associa3ons with the highest level of service

u3lizing our extensive accoun3ng, management, technology, and customer service experience. Leland Management strives for excellence in every aspect of our business; winning an award solely based on customer input is very special to us. We look forward to con3nuing to serve our communi3es and extend a sincere thank you to all of our board and community members that voted.

Leland Management is pleased to announce that Gary van der Laan, Vice President, was named to the Florida Bar’s Unlicensed Prac3ce of Law (UPL) commi7ee. Gary, who has worked at Leland Management for over 7 years has been appointed to serve on the commi7ee for a 2 year term beginning on July 1st. The Unlicensed Prac3ce of Law (UPL) program was established by the Supreme Court of Florida to protect the public against harm caused by unlicensed individuals prac3cing law. Being named to the UPL commi7ee is not only an honor for Gary, but a testament to his professionalism and his commitment to protect the public interest. Please join us in congratula3ng him on this most recent accomplishment.

With the summer months fast approaching you may have been invited to, asked to host, or even know of a company picnic or barbeque coming up. Many 3mes people ques3on whether a corporate party is produc3ve or simply zapping the company budget. In its annual survey on holiday par3es, global outplacement and business coaching ďŹ rm Challenger, Gray & Christmas Inc. found that 64 percent of companies are planning corporate par3es this year, up slightly from 62 percent a year ago. About 4 percent of those holding par3es this year are doing so a@er one or more years with no party due to the recession. With the economy s3ll fragile, what is inspiring companies to take on the extra expense of a party?

The most frequently cited mo3va3on is to reward and thank employees for a successful year. Boos3ng morale, networking, and building camaraderie amongst coworkers were also forerunners. Ul3mately, corporate par3es are a strategic tool to increase employee engagement and boost your bo7om line. Companies with a highly engaged workforce experience a 19.2% growth in opera3ng income over a 12 month period and grows proďŹ ts as much as 3x faster than their compe3tors. Having high levels of employee engagement also lowers a7ri3on rates by 87%. All of these sta3s3cs are strong incen3ves for companies to consider reinsta3ng the annual picnic in the park; but if your HR department needs a bit more convincing, encourage them to think of the cost of disengagement.

McLean & Company found that disengaged employees cost an organiza3on approximately $3,400 for every $10,000 in annual salary totaling a $350 billion loss per year in the American economy. L eland Management has

chosen to invest in their employees and host an osite, catered luncheon annually. Through team building events mid and end year, we enjoy low a7ri3on rates and produc3ve employees. We have seen tremendous growth this year and look forward to another successful year.


We Want to Hear from You! Does you community have a story or photos of an event you would like to share? Send us your photos and stories to and check us out on our Facebook, Twi7er, LinkedIn, and WordPress.

Leland Director Named OBJ Business Execu3ve of the Year Leland Management is proud to announce that we had four nominees for the Orlando Business Journal’s 2014 Women Who Mean Business awards. Rebecca Furlow, Tracey Clement, Stacey Peach and Christy Borden were all nominated for their extreme professionalism and business, personal, and community accomplishments. Christy Borden, Director of Management Development, has been named an honoree among the Orlando Business Journal’s Business Execu3ve of the Year for 2014.

Christy who has been in the management industry since 2001 was granted this honor based on the impact she has had not only at Leland, but on the community and her personal connec3ons as well. At Leland, Christy is responsible for the training, managing and supervising of sixteen licensed associa3on managers that oversee approximately seventy four associa3ons located throughout Orange, Seminole and Volusia coun3es. Christy is thoroughly involved in client rela3ons and reten3on, sales,

marke3ng, presenta3ons, and networking as well as being instrumental in lending her knowledge towards developing and implemen3ng company process improvements. While she spends the majority of her 3me at the Leland main corporate office, she is also tasked as the Volusia Division Director. In this role she is responsible for the sales development, networking, opera3ons and staff management for the en3re Volusia Division. In her professional career Christy has obtained the

Congratula3ons to Traci Bradford (onsite at Villanova at Hunter’s Creek) and Chad Peck (onsite at StoneCrest) on being named among the top 10 on-site managers na3onwide in the Council of Community Associa3on Professional’s 2014 Manager of the Year Awards. The purpose of the contest is to inspire excellence and professionalism by recognizing and rewarding the best managers in the na3on. Also noteworthy are Adina Lewis and Tracy Durham who placed in the top 50. All of these placements are very impressive considering there are over 18,000 CAMs in Florida alone!

CMCA®, AMS® and PCAM® designa3ons. She is also an ac3ve member in several local chamber of commerce and the CAI mid-Florida chapter. We look forward to celebra3ng with her and ask you to join us in congratula3ng her on this accomplishment.

Providing good customer service can prove a challenge in almost any business. In Associa3on Management, where we deal with such issues as covenant enforcement and collec3ons, it can be especially tricky. No ma7er how challenging the situa3on the bo7om line is: good Associa3on Management companies should provide great customer service. Unfortunately, this is not always an easy task. Associa3on management companies are faced with the challenge of having mul3ple customers to support including: board members, homeowners, vendors and employees. To add to the challenge, homeowner’s complaints/concerns are o@en emo3onally driven as they are concerning their largest and most sen3mental investment, their home. To maintain excellence, it is important that all of their concerns are validated and handled in a professional manner.

How can this be done? Leland Management manages over 400 communi3es with approximately 100,000 homeowners. We take hundreds of calls, emails, and fax a day from people who need assistance or have concerns. Over 3me, we have come up with some important customer service guidelines that have proven to be successful in dealing with even the most challenging situa3ons. One of these tools is the virtual call center ins3tuted in our Assessments & Billing department. Every call that is placed to the department, which handles the majority of homeowner calls, is put into a queue and answered on a next available basis. In the month of March, the call center team consis3ng of six people answered 4,165 calls. The wait 3mes and dura3on are tracked and the sta3s3cs are monitored weekly to ensure the highest level of service is being provided. In March, 3,089 calls were answered immediately or under 1 minute, and only 43 calls waited longer than five.

Assessments & billing does their best to support our clients along with the rest of the Leland staff. Customer service is a part of our company philosophy and is reinforced from the top down. This consistency has allowed excellent customer service to become second nature to all members of our team and has posi3vely influenced how we communicate with everyone we come in contact with.


Giving Back to Your Home Owner’s Association: Organize a Social Event As I was driving out of my community this morning, I no3ced a sign posted at the entrance that said, Volunteers Needed ASAP, Easter Egg Hunt may be canceled. In our last issue we touched on the benefits of volunteering for your Homeowners Associa3on by serving on the Board of Directors. Today it occurred to me to touch on the fact that while serving on the Board is an extremely important job, there are other ways in which one can help out the community. People o@en complain that their community offers minimal social opportuni3es to get to know your neighbors. Perhaps, this is due to the lack of volunteers to organize these events. It is the old adage that you get out what you put in. If you are a social person who loves to organize par3es, why not use your skills to get the community together and organize a Community BBQ or Fes3val. By organizing an event for the community you will help foster community spirit, promote goodwill among your neighbors, and get to know the people who share your HOA. Your work will certainly be repaid when you see the smiling face of your new friends and neighbors. If you are interested in helping out your community and volunteering for your community associa3on, contact your HOA Board of Directors or the HOA Management Company. —————————————————————————————————————————————————————

Summit Greens Security Office Awarded Cizens Service Award Summit Greens’ Security Officer, Ronnie Baldeo was awarded the Ci3zens Service Award by the Clermont Police Department on April 8th, 2014. The award recognized Ronnie for responding to an emergency involving an unresponsive male resident who was floa3ng face down in a swimming pool. Security Officer Baldeo successfully kept the resident’s head above water un3l assistance arrived to li@ him from the pool. Assis3ng police officers and EMS personnel successfully administered CPR allowing the man to reach the hospital alive. Although the resident passed away, his family expressed apprecia3on for everyone’s efforts having allowed the family to have valuable 3me with him before passing. Ronnie was recognized in a brief ceremony and awarded the cer3ficate signed by the Clermont Chief of Police. Summit Greens’ residents and staff all know Ronnie as a friendly and informed member of our team. She was also awarded a cer3ficate of thanks by the Board of Directors at Summit Greens and was presented the award by Board President, Tom Sadecki at the last board mee3ng. It is truly an honor to know and work with Ronnie. Congrats!

Barking Up the Wrong Tree Did you know 15% of pet owners have had a neighbor complain about their fluffy friends? Here at Leland Management we receive consistent complaints about neighborhood dogs from residents. Ranging from barking to bathroom choices, we have heard them all with one resident distribu3ng flyers throughout his community and another star3ng a pe33on. While it's true some owners might be inconsiderate and not care how the noise affects others, most are simply not aware of the barking or that their neighbors are annoyed. Hurt feelings, anger and frustra3on -- on both sides -- make for a very stressful situa3on. Here are a few 3ps that we have found are helpful for both par3es. • • • •

A common trigger for consistent barking is boredom. Before you leave the house plan a walk or play session with your dog to s3mulate his a7en3on. Leave treat filled toys around the house that present a challenge for your dog. The 3me and energy spent with the toys will distract him/her from any outside s3mulus. Buy an an3-barking collar. This may seem harsh for an act that comes naturally to dogs but there are non-pain collars that produce desired results by emi;ng a vibra3on when he/she barks. Finally, take an olive branch to your neighbor and explain that you are working on the problem and would appreciate his or her feedback. Your neighbor can be a great help in solving the problem, since he or she is home during the day and might be able to help you iden3fy when your dog is barking. Ask your neighbor to keep a log of when and how long your dog is barking, and if he no3ced anything that might have triggered the barking in the first place. This might be the detec3ve work you need to get to the bo7om of the barking, as well as a way for your neighbor to be part of the solu3on. Leland and your community associa3on manager are not able to step-in in this area. If you feel the complaint needs to be addressed by someone other than your neighbors the best thing to do is call city hall.

6972 Lake Gloria Blvd Orlando, FL 32809 407.447.9955 ph 407-447-9899 fax

For more informa3on about ways to curb consistent barking visit h7p://

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Leland Insider: Spring Edition 2014