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ENHANCED

HYGIENE PROTOCOLS

Your well-being, Our priority For the safety of you, our other customers, and our team members, we have introduced enhanced hygiene protocols. An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. We ask that you please take personal responsibility for your wellbeing. This begins with packing any personal protective equipment and sanitisers you require. Please adopt physical distancing and hygiene practices throughout your pre-trip travel arrangements and follow all health instruction whether physical signage, or requests from staff and our service partners’ staff once you are holidaying with us. In choosing to travel with Leisuretime, you voluntarily assume all risks related to exposure to COVID-19. Leisuretime says:

Be Aware. Take Care. Don’t Share.


1. Before You Go Making sure that we are all ‘fit to travel’: In the days before departure, you will need to confirm that you are fit to travel. Team members and passengers will complete a personal Pre-Trip Health Declaration before joining their trip. If a passenger has tested positive for COVID-19, they will not be able join the trip until cleared as ‘fit for travel’ by a medical professional. Should we feel that you may not be well enough to travel, we will discuss the matter with you and offer to postpone your holiday. There may be a charge to make this change. Preparation for travelling onboard a Leisuretime coach: We are now operating a coach embarkation procedure which aims to reduce personal contact. This means that, for the time being, you won’t be able to pick your coach seats. Generally, we will be allocating seats towards the rear of the vehicle to those passengers boarding first, and seats towards the front for those boarding afterwards. Whilst this is not ideal, we know that you will understand why this kind of procedure is best for us all. Of course, some passengers have particular mobility issues and we will work with those passengers to make their journey as comfortable and practicable as possible. Some coach seats will be not be in use, and we ask that you also keep these seats clear of personal belongings too. Please keep your distance from your driver. They are excited to get back on the road but need their space too! You must refrain from travelling if you are experiencing any of the following symptoms:

A High Temperature This means you feel hot to touch on your chest or back A New, Continuous Cough This means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual) A Loss or Change To Your Sense of Smell or Taste This means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal If you are experiencing any of the above symptoms or you feel unwell, please do not go to the departure point, but advise us immediately, and a member of the team will be happy to assist you in postponing your trip. DO NOT TRAVEL. We may check your temperature before you board the coach, and if you have a high temperature, you will not be allowed to board the vehicle.


2. The Coach At the coach boarding point: Please make sure that you carry the following as a minimum when you are travelling with us: 3-ply face mask/s (not required for under 12s) Personal hand sanitiser Anti-viral cleaning wipes Tissues Sealable bags for disposal of personal rubbish Embarkation process: If you are travelling with others, please stay with them whilst waiting to board the coach and remain a safe distance from other customers. If you are travelling alone, the please remain a safe distance from others until invited to board. As your coach arrives, we ask that you do not approach the coach, but wait for the driver to call your party over for checks. You will find your driver in appropriate PPE and ready to accept your luggage for storage. We ask that you wipe down your suitcase handle just before handing it to the driver. The driver will also sanitise the suitcase handles prior to loading into the coach storage compartment. Once your luggage is taken, your driver will provide you with your seat number/s for the duration of the holiday. If you have any paperwork showing a seat number, this seat number is now void. As you board you will be asked to sanitise your hands. There will be hand sanitiser at the front of the coach, but you may use your own if you wish. Please make sure you do this as you board. You will also be asked to wear your face mask. Please note that this is required for the duration of the journey. Once you are seated, you will not be able to move around the coach. Please do not stand up or move into any other passenger’s environment.


You are welcome to bring your own, pre-packaged food onboard for the journey, but we ask that you keep your own environment clean and place any rubbish in a sealable plastic bag to be disposed of when you disembark. Whilst on-board toilet facilities will be closed for the duration of your journey, we will make appropriate comfort stops en route. Should you feel unwell during the journey or otherwise require the driver’s immediate assistance, please remain in your seat and activate the call button above your head (if no call button is available, please pass a message along the coach). The driver will find a safe place to stop the coach and will then provide assistance to you in your seat. Disembarking the coach: When the coach comes to a halt, please remain in your seat. Do not stand up, even to retrieve your belongings from the overhead compartments. You will have time to do so when your seat number is called. Passengers will be required to disembark at the request of the driver according to seat number and social bubbles. Please listen carefully to instructions from the driver and hotel staff. When retrieving your suitcase, please take the opportunity to wipe down the handle prior to use. Some hotels may assist with porterage, but we suggest that you handle your own luggage wherever possible. Excursions: The driver will keep you updated regarding the status of excursions. We will try to run as close as possible to the planned programme but may have to adjust things at the last minute, depending on local circumstances. If you do not wish to go on an excursion, it is always a good idea to let the driver know the day before. Those travelling on excursions will be asked to sit in their allocated seats (regardless of how many others are joining that day), so-as-to reduce potential cross contamination. Once again, the driver will give passengers instructions as when to board and alight the coach. Returning home: On your last day, your driver will give you the time by when you should be ready to board. Your seat number will be the same as you were provided on the day of departure. All other requirements, such as a face mask, hand sanitiser will be required for you to travel. Again, please sanitise your suitcase handle prior to handing to the driver.


MUST HAVE ITEMS TO PREVENT

COVID-19 FACEMASK

HAND SANITISER OR CLEANSING GEL

ANTI-VIRAL WIPES

TISSUES

PLASTIC, SALEABLE RUBBISH BAGS


3. The Hotel Whilst each hotel has its own individual procedures in place for the benefit of our customers, the following information will provide you with an overview of what to expect at your hotel. On arrival: A member of the hotel team will greet the coach and provide an overview of the health and safety procedures within the hotel. They will provide information on the check-in procedure and provide further information for your stay. Please stay seated until you are given the go ahead to alight the vehicle. As a minimum requirement, our hotels will ensure that: Staff wear suitable PPE including face masks in public areas and gloves where necessary. Bedrooms are sanitised and sealed in preparation for your arrival (further details below) Room keys are sanitised and sealed in preparation for your arrival. Provide information on what to do in the event of you becoming unwell during your stay. Provide information on public area restrictions, amendments to meals, entertainment, and facility accessibility (further details below) Public areas & facilities: It is likely that you will find some changes to the facilities and accessibility of public areas, which may include the following: Hand sanitiser readily available in all public areas. Please use this frequently. Public areas may now have a one-way system in place to reduce the risk of cross contamination. Public toilets will be available, but we fully recommend you only use the facilities in your room for the duration of your stay. Of course, we don’t need to remind you to wash your hands! If there are leisure facilities onsite, there may be restrictions on their use. Example: a limit on the number of guests using the pool/gym etc. Please just be aware that, hotels may withdraw the use of the leisure facilities at any time. If we know about this beforehand, we will try to let you know too.


If there is a lift available, there will be restrictions on its use. For example: you can only travel inside a lift with those within your social bubble. Please note that these restrictions are likely to cause delays for those wishing to use the lift. Hotels reserve the right to withdraw the use of the lift facilities. Should we be advised of such a change prior to your departure, we will do our best to advise you, but you will understand that this is outside our control. Entertainment may change at the last minute, or even be withdrawn altogether; and there may be other restrictions, such as how many people can be in the entertainment space. We hope not, but you we that know that you will understand if this does have to happen. Again, we will let you know as much as we can before you go. Your bedroom: Hotel housekeeping will sanitise your room ahead of your arrival. There may also be some restrictions to usual services available in your room during you stay, such as: There may be reduced/or no housekeeping during your stay in order to reduce the possibility of cross contamination. This could include the replenishment of tea/coffee etc. for your refreshment facilities. Towels supplied in your room on arrival may not be replaced as normal. Of course, just let reception know as and when you require fresh towels or follow hotel guidelines on this matter. Decorative and non-essential items may be removed from your room, for example welcome leaflets, cushions, bed runners, etc. This is to keep surfaces as clear as possible for cleaning. Bar & restaurant: If you have meals included in your stay, you will most likely be seated in the restaurant for these. As we must all adhere to current social distance requirements, the restaurant may be required to stagger mealtimes to cope with these. The hotel staff will give you more information on this. We know that you will work with them on this and thank you in advance for your patience and understanding. Bar facilities will range from hotel to hotel, depending on the size. Please ensure you follow the guidelines at your hotel. If you become unwell: Should you begin to feel unwell whilst you are away, we ask that you tell a member of hotel staff, your tour driver, or contact us directly.


Should you become unwell in your room, please do not leave your room, but call reception to advise the hotel staff. Depending on the nature of your symptoms, they may take the necessary steps to isolate you, and to contact the local health authority who will assess you. Please do not panic, we will be in touch every step of the way. We and our hotels also recognise that not all symptoms and illnesses are COVID-19 related! We pride ourselves on being a friendly and approachable team, so if you have any questions or concerns about any of the above guidance, please don’t hesitate to call a member of our staff on 029 2090 1010 (Mon-Fri, 10am-4pm). If you have an emergency and need us outside of these hours, then please call us on 077 1171 8848. We know that these changes will make your holiday experience a little different, but the health and safety of all our customers is our top priority. We ask that you follow any further guidance supplied by your driver and hotel staff throughout your holiday. And thank you for being patient, understanding and respectful to all our staff and partners as we work together to provide you with a safe, healthy, and enjoyable holiday. Thank you for reading this and for your continued cooperation whilst we fight Covid-19 together. Wishing you a wonderful time‌ Please note that these guidelines are correct at the time of print and are subject to alteration at any time in accordance with government guidelines or partner policies. These guidelines are issued in addition to our terms of booking. All other health and safety requirements are unchanged.


Time to give yourself some extra love? Here’s what to pack in your travel hygiene kit… As the COVID-19 pandemic has spread around the world, we’ve become more conscious than ever of our hygiene practices, especially when travelling. Of course, we can’t avoid every germ, but we certainly minimise risk by carrying a personal hygiene kit. From hand sanitisers and antibacterial wipes, to mouthwash and a thermometer, here’s what to pack in your travel hygiene kit. What you must have on you when you board the coach: Face Masks Face mask are crucial for preventing the spread of disease. Use a mask that is at least 3-ply and make sure it covers your nose and your mouth. Also make sure that you change or wash - depending on the type of ask you use - your mask frequently. Children under 12 years don’t need to wear a mask. Hand Sanitiser The best protection from germs is to regularly wash your hands with soap and water. But for the times when you don’t have soap and water nearby, the next best thing is to clean your hands with a sanitiser with at least 60% alcohol. Keep a travel-sized bottle in your travel hygiene kit and have peace of mind that you can clean your hands wherever you are. Anti-viral wipes You can catch infectious diseases by droplets in the air and by touching contaminated surfaces, so you should always carry a pack of antibacterial wipes to disinfect the surfaces around you. Be sure to use the wipes the correct way, including keeping the surface visibly wet for the required amount of time, and only wiping one way to reduce the spread of the germs. Sealable bags You will need to seal your used tissues, wipes, and any waste from consumables whilst you are on board, so you will need to bring some bags with you. As long as you can securely tie the bag to seal it, you can use any plastic bag for this. Please leave the sealed bag on your seat at the end of the day, we will safely dispose of it. Tissues If you need to cough, sneeze or even sniffle when travelling, you should always have tissues on hand to cover your mouth and nose. The used tissue should be quickly disposed of in a bin. Never put them back into your pocket or bag to use again and avoid using handkerchiefs. You should also always wash your hands after you’ve disposed of the tissues. And remember to sanitise your hands afterwards.


And these items are also nice to have in your kit (but not compulsory, of course): Disposable gloves If you don’t have access to antibacterial wipes, or you can’t get to them before touching a surface such door-handle, you can always wear disposable gloves as an extra precaution. Make sure you always throw the gloves in the bin after touching any surfaces, and never reuse them. Thermometer Pack a thermometer in your travel hygiene kit to help you keep tabs on your temperature. A fever is one of the most common symptoms of coronavirus and many other illnesses, so a thermometer will give you peace of mind if you’re worried about your temperature. If you do have a fever, the thermometer will be useful for monitoring the situation and giving doctors critical information. Nasal spray and eye drops Dry membranes in your mouth, nose and throat stops them from trapping germs and bacteria which leave you more vulnerable to catching viruses and other diseases. You can give your mucous membranes some extra love and keep them moisturised by using nasal spray and eye drops. Straws The World Health Organisation (WHO) has said that food hygiene practices are crucial to stopping the spread of the coronavirus. When travelling and wherever possible, it’s best to avoid drinking from glasses in bars and restaurants and to use a straw instead. To be on the safe side, pack a few reusable straws in your travel hygiene kit and make certain that you disinfect them after each use. Eye mask The best way to ward off illness is to take care of your immune system by getting plenty of sleep. It’s extra important to get enough sleep while you’re travelling, as being on the move can be quite draining on your body. Pack an eye mask, some comfy clothes, or your favourite travel pillow, to help you get some quality shut eye and give your immune system a boost. Mouthwash Add an extra layer of protection against germs whilst away and keep your mouth clean! You should always brush your teeth regularly and use a germ-killing mouthwash. It will help to get rid of any bacteria lurking around your mouth, plus it helps to keep your throat moist and your breath fresh.


Water It’s also important to drink plenty of water as your body works best when it is hydrated. You should also avoid drinking alcohol, soft drinks, coffee and tea whilst travelling as these are known to dehydrate you, but you can always jazz up your water with some electrolyte powder for an extra hydration boost. Hand cream All that hand washing is sure to dry out your skin, so pack some moisturising hand cream in your personal hygiene kit to keep them soft and silky. You don’t want to deal with irritated or cracked skin while you’re travelling! Body soap After travelling, there’s nothing better than jumping into a warm shower. Pack some antibacterial body soap in your personal hygiene kit and give yourself a good scrub to remove any germs you may have picked up. To avoid bringing any germs into your room, place your worn clothes in a separate bag to be washed as soon as possible.

General advice All customers should follow sensible guidance to reduce their risk of exposure to Coronavirus while this outbreak is ongoing. Viruses can easily be passed from person to person, however, the best preventative measure to stop the spread of infections is to wash your hands frequently and thoroughly with soap, then rinse them well under running water. Avoid touching your eyes, nose and mouth with unwashed hands. Always cover your mouth with a tissue if you cough or sneeze, then dispose of the tissue in a bin and wash your hands with soap and water, or sanitise. You must keep yourself up-to-date FCO travel advice, and with guidance from the Government. The latest travel information and advice can be found at www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

Be Aware. Take Care. Don’t Share.


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Enhanced Hygiene Protocols  

For the safety of you, our other customers, and our team members, we have introduced enhanced hygiene protocols. An inherent risk of expos...

Enhanced Hygiene Protocols  

For the safety of you, our other customers, and our team members, we have introduced enhanced hygiene protocols. An inherent risk of expos...

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