Page 68


GuestEx: a one-stop shop to self-book everything from room reservations and spa treatments, to golf tee times and cabanas

We wanted to provide an omni-channel approach and strategy to guest engagement



ResortSuite MOBILE, marketing n a world where technology automation ResortSuite CONNECT, is evolving rapidly to meet ResortSuite’s GuestEx realises the and integration with ResDiary for the growing demands of online dining reservations. “We an emerging generation of vision for a streamlined, integrated wanted to provide an omni-channel digital natives who expect and consistent guest experience approach and strategy to guest mobile-friendly 24/7 accessibility, engagement,” adds Pitsikalis. cutting-edge software company ResortSuite’s hospitality system GuestEx is ResortSuite’s response ResortSuite specialises in integrated offers operators enhanced guest to the rise of the digital native hospitality management systems that can engagement alongside complete generation as a dominant spending force be deployed in single or multi-location control of their booking availability. for spa and wellness experiences, together spas, hotels, resorts and private clubs. As founder and CEO Frank Pitsikalis with their very different expectations But where ResortSuite stands out from says: “ResortSuite offers guests a around online booking and mobile the software vendor crowd, is in its single online portal to self-book a room self-service. “ResortSuite GuestEx is the unique modular form, meaning it can reservation, spa treatment, class, multi-day first platform of its kind that gives a guest be integrated with other hospitality programme, dining reservation, golf tee a one-stop shop to book everything that systems, or adopted as a single, fullytime, or cabana - virtually any activity or a business has to offer. ResortSuite has integrated and guest-centric hospitality resource available at a property. Guests been designed to provide the ultimate management platform in its entirety; an can also download a branded mobile in personalised guest service no matter ideal fit for wellness and activity-focused app with a mobile concierge experience what channel the guest engages with, be hotels, resorts and destination spas. allowing them to view their itinerary it online, mobile, phone or face to face.” and add spa treatments, classes, dining At the heart of ResortSuite’s vision reservations or golf tee times quickly to deliver a streamlined, integrated and and easily, as well as review statements, Get in touch: consistent guest experience is GuestEx, a loyalty and privileges together with a suite of guest experience technologies that ‘shake to ID’ feature that brings up a includes online booking engine ResortSuite barcode for seamless ID and payments.” Tel: +1 416 259 0715 WEB, branded mobile concierge app

68 issue 4 2018

Profile for Leisure Media

Spa Business issue 4 2018  

Spa Business issue 4 2018